Virgin Media outages and service status in Porthtowan, England

Problems in the last 24 hours in Porthtowan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Porthtowan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Virgin Media Issues Reports Near Porthtowan, England

Latest outage, problems and issue reports in Porthtowan and nearby locations:

• 
  Now Hear This (@NowHearThisUK) reported 7 minutes ago from St. Ives, England

  better and better. 6 months of problems and @virginmedia quibble over compensation so now with arbitrators. Now just saw my mobile bill and i’ve been charged £55 for being on hold for the guts of 1h55min trying to sort out their mess. Just fantastic. Thanks @virginmedia

• 
  cornish events (@cornisheventing) reported 13 minutes ago from Redruth, England

  @virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically

• 
  Sophie Sweatman (@sophsweet) reported 16 minutes ago from Falmouth, England

  @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

• 
  Sarah Tamsin (@Tamsininnit) reported 42 minutes ago from Crantock, England

  @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

• 
  cornish events (@cornisheventing) reported 45 minutes ago from Redruth, England

  @virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract

• 
  grannyluvsdub (@grannyluvsdub) reported 46 minutes ago from Porthtowan, England

  @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

• 
  Trishs mobile hair (@TRIMATINES) reported 48 minutes ago from Camborne, England

  @virginmedia why is it so difficult for you to stop emails going to me for the last 3 years that are not me, I do not have a virgin media account and never have, yet on reporting to you numerous times it hasn’t stopped.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alloqui Strix (@AlloquiStrix) reported 4 minutes ago

  @virginmedia an outage in my area since Tuesday. There is supposed to be a means to register for compensation for loss of service, but the website doesn't contain any buttons to do so - are you making it difficult on purpose noting "if you do not register you don't qualify"?

• 
  Clive Carter (@clive_carter01) reported 5 minutes ago

  Why the hell are @virginmedia so poor??

• 
  dale clarke (@daleclarke1980) reported 5 minutes ago

  @virginmedia Why are you chiming in? It’s an o2 problem unless you have got your grubby mitts on their app?

• 
  Rep74NL (@JohnnyRep74) reported 9 minutes ago

  @virginmedia your Webchat is awful , got an email regarding upgrading to 360 . Directed to webchat , 35 minutes later still trying to sort out what is an easy request . Your agent takes 10 minutes between each response to answer . I’m not bothering now

• 
  R-L21 (@FrankCBFearles1) reported 11 minutes ago

  @VirginMediaNews Virgin media government mouthpiece as bad as rte.

• 
  sarah🌹 (@sarahrsav) reported 13 minutes ago

  Imagine being half way through a chat with virgin media about WiFi not working. It then kicks me off cause of intermittent WiFi in the area (issue I’ve had for about 7 months lol) and now I can’t get back on to it. What a waste of 50 mins of my life

• 
  Darren Coomer (@coomerdarren) reported 14 minutes ago

  @O2 What an absolute joke of a company since virgin media i can't access my O2 app spoken to 2 people who said they will get this issue resolved & again nothing i still can't us the O2 app because I need a virgin account ******* sort it out !!

• 
  Shaun (@shauny67) reported 15 minutes ago

  @virginmedia @itswesty Is this WiFi or ethernet if WiFi will be a device issue. Turn all devices off, restart the hub then bring one device up at a time until the internet drops then will know which device has the issue.

• 
  Elise (@elise_john85) reported 18 minutes ago

  My internet connection is through @virginmedia and has never been an issue before the merger

• 
  simon bennett (@felixeemopener) reported 21 minutes ago

  @virginmedia I’m getting so fed up with this. Every weekend. Every bank holiday. How long are you going to allow this intermittent signal to go on? I reckon it’s 4 weeks in a row now