Virgin Media Outage Report in Porthtowan, Cornwall, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Porthtowan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Porthtowan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (27%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Porthtowan, Cornwall, England
The most recent Virgin Media outage reports came from the following cities: Newquay.
| City | Problem Type | Report Time |
|---|---|---|
 Newquay |
TV | |
| Newquay |
Internet | |
| Truro |
Internet | |
| Penryn |
Internet | |
| Newquay |
Internet | |
| Hayle |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Porthtowan, England
Latest outage, problems and issue reports in Porthtowan and nearby locations:
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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Now Hear This
(@NowHearThisUK) reported
from
St. Ives, England
better and better. 6 months of problems and @virginmedia quibble over compensation so now with arbitrators. Now just saw my mobile bill and i’ve been charged £55 for being on hold for the guts of 1h55min trying to sort out their mess. Just fantastic. Thanks @virginmedia
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Craven
(@BoshShipley) reported
@virginmedia All in all your customer service (or rather lack of) and complaints procedure is a disgrace and seemingly the business attempt to extort money by various means when customers try to leave. I am confident that CISAS will rule in my favour when they listen to the phone calls.
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Richard
(@fatboycalvin) reported
@virginmedia I just spent 1:07 on the phone with your team and you still can’t tell me why my bill has gone up 50% unexpectedly, and whether you have breached your contract with me, or even resolve the issue. Is this your normal business practice? A complaint is my only option.
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Manish Ahuja
(@surgrocks) reported
@virginmedia your useless technical team has disconnected my internet at my old place and not turned up for installation at my new place, every call on customer care makes me answer useless security questions and then someone called SIMON says I have to call back again & hangs up
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Khaya
(@ItsMeKhaya_) reported
Virgin Media gotta have the worst support ever, ring for repairs and they just try well you more stuff, embarrassing
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Mayan Turner
(@MayanTurner) reported
@virginmedia Surely as you are there with access to your own network you can see where there are outages? I’m in London, NW5 area. If there was any sort of information there I wouldn’t be asking you on here would I?
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Megan
(@Meg07Megan) reported
@virginmedia The issue I have is that it is very difficult (and time consuming) to speak to someone and those I have spoken to have not resolved the issue but rather, made it worse! Extremely poor customer service. Despite many years with you, now considering moving elsewhere!
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Margaret Smith
(@Margare68283956) reported
@virginmedia Hi what is the best monthly price for 100mb broadband only for an existing customer out of contract please? I currently have a tv/broadband/landline package but it’s way too expensive. I don’t want to haggle, I just simply want the cost to compare with others
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Samantha
(@Sammykins9486) reported
@virginmedia I have visited that page numerous times, cannot find a live chat option that use to pop up on the side and be helpful, VM make it hard to get in contact and resolve issue a
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Graham 'GEE' Barrett
(@banksidebhudda) reported
@virginmedia I’m playing that game now and been advised a 24hr wait for an agent and given the option to continue or not, not great for a ‘loyal’ customer of 14 years……
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Felicity smith
(@Felicit39422087) reported
@virginmedia No I've just checked the status update page again and there are issues in the area. It's BR2, STATUS3. We've had no Internet for 2 days now. When will it be fixed please?