Virgin Media Outage Report in Redruth, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redruth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redruth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Redruth, Cornwall, England
The most recent Virgin Media outage reports came from the following cities: Helston and Newquay.
| City | Problem Type | Report Time |
|---|---|---|
 Helston |
Total Blackout | |
| Newquay |
Internet | |
| Hayle |
Internet | |
| Hayle |
Internet | |
| Truro |
Wi-fi | |
| Camborne |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Redruth, England
Latest outage, problems and issue reports in Redruth and nearby locations:
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Trishs mobile hair
(@TRIMATINES) reported
from
Camborne, England
@virginmedia why is it so difficult for you to stop emails going to me for the last 3 years that are not me, I do not have a virgin media account and never have, yet on reporting to you numerous times it hasn’t stopped.
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Now Hear This
(@NowHearThisUK) reported
from
St. Ives, England
better and better. 6 months of problems and @virginmedia quibble over compensation so now with arbitrators. Now just saw my mobile bill and i’ve been charged £55 for being on hold for the guts of 1h55min trying to sort out their mess. Just fantastic. Thanks @virginmedia
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SUE SHAW
(@SUESHAW666) reported
@virginmedia It is still going on/off even now. Sick of losing signal during video calls and losing connection all the time. Apparently an snr fault - not my router, not my equipment. been going on for over 2 months now - it's ridiculous!!!
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Geoff Harmer
(@fraughtuk) reported
@virginmedia - on hold for 75 mins then cut off. Rang back, on hold for 60-70mins, got cut off! Please ring me back!! Your service is shocking!!
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Shaun
(@iamshaunhudson) reported
@virginmedia What's the wait time currently for a service call please?
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Shaun
(@iamshaunhudson) reported
@virginmedia It wont work as I cant sign in. Apparently my mothers maiden name is wrong....
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Vita Zaporozcenko
(@vitazapo) reported
@virginmedia Hello again! I got through to someone on the phone and I was assured that my service will (!!) work after following some steps, which I did. I’m now being told by the text system to phone you again! I need you to phone me because I’m not doing another 8 hours on hold
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Alan Richardson
(@Al_ofwolfstreet) reported
@virginmedia Hi, is there problems with Internet in the lucan celbridge are?
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Mark Owens ⭐️⭐️⭐️⭐️⭐️⭐️
(@Gal81Mark) reported
@virginmedia That’s just sent me through to the online help and support. Which I’ve already looked at. And did not help. How can I book an engineer as this is ridiculous. Could it be an issue with the box?????
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David Cav
(@DavCav23) reported
@AlHatto26 @virginmedia @RNP58 Not just you or an isolated incident. Seems to be effecting quite a lot of us 😡
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David Cav
(@DavCav23) reported
@virginmedia Same as a lot of people. WiFi connection lost/down. Go to the website to check status of fault or report it but the site is down. So also unable to log loss of service
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Alex
(@Alex30037558) reported
@virginmedia nothing is working. Try to login to virgin go but doesn't recognise details. Click reset password but doesn't work. Click link ti check formprobkems in area and link doesn't work. Come on now thisnisnt good at all.