Virgin Media Outage Report in Redruth, Cornwall, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redruth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redruth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 21: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Redruth, Cornwall, England
The most recent Virgin Media outage reports came from the following cities: Newquay.
| City | Problem Type | Report Time |
|---|---|---|
 Newquay |
TV | |
| Newquay |
Internet | |
| Truro |
Internet | |
| Penryn |
Internet | |
| Helston |
Total Blackout | |
| Newquay |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Redruth, England
Latest outage, problems and issue reports in Redruth and nearby locations:
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Now Hear This
(@NowHearThisUK) reported
from
St. Ives, England
better and better. 6 months of problems and @virginmedia quibble over compensation so now with arbitrators. Now just saw my mobile bill and i’ve been charged £55 for being on hold for the guts of 1h55min trying to sort out their mess. Just fantastic. Thanks @virginmedia
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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whodatdog98
(@whodatdog98) reported
@virginmedia No. I also don't understand why I was only made aware of this today when the appointment was made weeks ago. Are we going to receive support for the two weeks without broadband?
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OFFICIAL GFFCONTWITCH 🇬🇧 Farming plays G.S.P
(@gffcontwitch) reported
@virginmedia No but I reported it to them and they can help, that's why they are called @ofcom
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Dave Dawes
(@davedawes) reported
@virginmedia If you want to look at all the transcripts of the customer service then look up account 724835002. Virgin don’t appear care about complaints, they just want people to stop showing them up on Twitter. And they want to cover up the fact that no-one is alive in their complaints dept
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Capel Lofft
(@CapelLofft) reported
@virginmedia I've had enough 'help' from you to last a lifetime: blither, delay and obfuscation.
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Liam
(@LSheasby) reported
@virginmedia Hi, experiencing an outage in Birmingham (B17). Your website refers to issues in the area. Planned maintenance or impact of the cold weather? I work from home so I depend on my connection. An update would be greatly appreciated, cheers.
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Becci Wells
(@beccieee77) reported
@virginmedia 18.50pm till 21.09pm spent on what's app Wednesday I didn't have time today to spend that long to be told noone can help . Please call me at 5.05pm this evening.
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Dave Dawes
(@davedawes) reported
@virginmedia Is there really any point explaining anything yet again? I have spoken to over 20 Virgin staff and been promised 3 separate call backs. None ever happen and the cycle repeats every 2 weeks. I simply don’t believe there are any humans alive in your complaint’s department.
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EMJP 3:16
(@EMJP1981) reported
@CapelLofft I have Virgin Media and their customer service is appallingly bad.
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Avatar7
(@Avatar777897645) reported
@virginmedia sending me invoices again? They have been unable to sort out broadband service issue, unable to send me a engineer to fix the problems I have raised. Phone operator tell me the bill is valid. I don’t get it how? I don’t have service - cables were left disconnected
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Paul Cooper
(@cryptOOsmart) reported
@virginmedia NO you are not! Because your own engineers said, they get constantly called away. Do Not lie to me because you’ve been found out already. Almost 4 weeks and you are working around the clock, one of your previous message suggested that a paying customer isn’t important enough.