Virgin Media Outage Report in Redruth, Cornwall, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redruth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redruth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (27%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Redruth, Cornwall, England
The most recent Virgin Media outage reports came from the following cities: Newquay.
| City | Problem Type | Report Time |
|---|---|---|
 Newquay |
TV | |
| Newquay |
Internet | |
| Truro |
Internet | |
| Penryn |
Internet | |
| Helston |
Total Blackout | |
| Newquay |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Redruth, England
Latest outage, problems and issue reports in Redruth and nearby locations:
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Now Hear This
(@NowHearThisUK) reported
from
St. Ives, England
better and better. 6 months of problems and @virginmedia quibble over compensation so now with arbitrators. Now just saw my mobile bill and i’ve been charged £55 for being on hold for the guts of 1h55min trying to sort out their mess. Just fantastic. Thanks @virginmedia
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Melocan
(@Melocan61) reported
@virginmedia So all I need to do is paying the full amount on the bill and then sit down and wait till you refund me? If you do not, I will try to call your customer service which approximately answers in an hour:) or I can reply your tweets and you can act like helping me again on twitter.👏
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Hüseyin YÜCEKAYA (TR) / Hussein HUGEROCK (EN)
(@HuseyinYKCS) reported
Thank you #virginmedia for shitting in my day. I have been trying to just cancel my account with #virginmedia and being transferred from one department to another which is wasted my day with a stupid tape record for more than 1 hour every time. Adding the call screenshot.
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Nina Sinclair 💙
(@52Wolf) reported
@virginmedia why am I receiving numerous calls telling me that my service is going to be cut? When I question the callers (obvs not UK based), they hang up on me? I can't block the numbers as they're coming up private. Also, I'm having massive wifi issues with linked devices.
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stephen maginnis
(@mrmaginnis) reported
@virginmedia hello i'm awaiting a refund and recurring reduction on my monthly bill and have been for two months. been on hold an hour to two different departments who can't help. who do i call to sort this i can't afford any more inflated bills to come out
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Suzanne Franklin
(@suzy1978) reported
@virginmedia The customer is always right... I think we know better than you if our service is working properly we are the ones who have to put up with it. £130+ a month for something that doesn’t even work as it should!
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Neil
(@NeilCarter82) reported
@virginmedia I’d just like to say I think your customer service is a disgrace. You bring out a new User Interface (360) and then only roll it out to customers on the most expensive package. Your existing UI is garbage and streets behind Sky. Your customers have waited patiently....
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Clio Ambler
(@clio_ambler) reported
@virginmedia Just as bad! Wifi just gone again in the middle of a school lesson and working. I hope my account will be recompensed accordingly
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John Harris
(@johnharris1969) reported
@virginmedia your automated broadband testing service has just cut off my internet. Please help
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J H
(@jess_hillyard) reported
@virginmedia absolutely so disappointed with customer services, over 3 hours spent on various phone calls with zero results or help... live chat telling me to call and phone lines telling me to use live chat! Shambolic.
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Bob Mór
(@BjayzusBob) reported
@VirginMediaIE .@VirginMediaIE Thank you, I got a helpful email from you last night, which gave me a number to call. I did, and a young man named Aaron sorted everything out for me. That said Virgin Media really need to fix their communications problems out; we customers don't like it!