Virgin Media Outage Report in Camborne, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Camborne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Camborne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Camborne, England
Latest outage, problems and issue reports in Camborne and nearby locations:
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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Now Hear This
(@NowHearThisUK) reported
from
St. Ives, England
better and better. 6 months of problems and @virginmedia quibble over compensation so now with arbitrators. Now just saw my mobile bill and i’ve been charged £55 for being on hold for the guts of 1h55min trying to sort out their mess. Just fantastic. Thanks @virginmedia
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brooke
(@Brooke32220066) reported
@virginmedia I have sent an email to your back office team to launch an investigation of an agent who promised me a $60 credit for a balance I wasn’t apparently suppose to pay. I haven’t heard anything yet and said agent who gave me her employee # never logged the call
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Penrose D Humbolt
(@PenroseDHumbolt) reported
@virginmedia Your gadget rescue team who identify the problem (a setting wrong with my router) then force me to enter a subscription to solve a problem that’s preventing me from doing my job, therefor preventing my ability to work. A problem coming from your equipment? Is that ethical?
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Jon
(@JonSel_by) reported
@virginmedia any chance on sorting my broadband out. Service status and fault reporting is the most painful experience, your website is pants. Super slow for days and intermittent.
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Indanews
(@indanews11) reported
@virginmedia I called 5 times and spoke to 5 different people all of which said that they will send out a remote control but it never arrived. I have been waiting 6 months and still nothing. What’s the point of employing idiots?
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Harbour 💚
(@HarbourLord) reported
@virginmedia it was around 9pm last night, which funnily enough is the time your phone lines close so I couldn't even ring to speak to someone and like I said your website functionality is so poor it's impossible to find the webchat function.
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Ben
(@BenBelches) reported
@virginmedia Hi. I'll submit a complaint tomorrow. I can understand having a shortage but that's a you problem, it shouldn't be a me problem. As a customer I think I'm being reasonable by expecting what was advertised when I entered into the contract. Cheers.
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Brooke
(@Brooke32220066) reported
@virginmedia To say I’m disappointed that an employee never logged the call after promising me a credit and wasting 40 minutes of my time to again not log the call. I’m wondering if your back office team has received my email because I am so devastated with your service
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SHANNON 🌻
(@ShannonRolfeox) reported
@virginmedia please advise how we can cancel our service with you. We have have called and been transferred to about 10 different departments before being cut off. I love that your customer service matches your broadband service... POOR.
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SA7
(@ScottyA1980) reported
@dreamingisfree @virginmedia I can sum their customer service up in one word- PISH! Binned that company myself a long time ago, shocking.
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Robert Mason
(@masonrj1) reported
@Neilmackay19 @virginmedia Try @VodafoneUK they offered me better than new customer rates as a remaining customer