Virgin Media Outage Report in Saint Asaph, Denbighshire, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saint Asaph, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saint Asaph and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (15%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Saint Asaph, Denbighshire, Wales
The most recent Virgin Media outage reports came from the following cities: Rhyl and Greenfield.
| City | Problem Type | Report Time |
|---|---|---|
 Rhyl |
Internet | |
| Greenfield |
Internet | |
| Dyserth |
TV | |
| Colwyn Bay |
Internet | |
| Rhyl |
Internet | |
| Holywell |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Saint Asaph, Wales
Latest outage, problems and issue reports in Saint Asaph and nearby locations:
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Capitã Nat
(@NatashaVic) reported
from
Hoylake, England
@virginmedia I just moved home and I transferred my services. They said everything would work fine but it’s not happening. I’ve been trying to contact your helpdesk both by phone n live chat the entire morning without success Help me please I need the internet as I work from home
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Capitã Nat
(@NatashaVic) reported
from
Hoylake, England
@virginmedia Yes, after a long time I was finally able to pay. Was there any general issue on the website?
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I have just got through on the telephone on 03454541111 and had to pay £116.50 to try and cancel contract as operator said virgin media do not accept cancellation by letter. He then transferred me to relations team and I waited 10 minutes for someone to speak but no one did !
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I am trying to cancel my virgin broadband account but you have not responded by phone email or post. Very poor service 🙁
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I have tried calling and emailing virgin media to cancel my broad band contract. I have also written to virgin media on 1/7/2020 to cancel contract but No reply !! Not good service and would advise against using virgin media
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia no response 21 days since I wrote, email and called you to cancel virgin broad Poor customer service !!
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simonmcbeth
(@simonmcbeth1) reported
from
Hoylake, England
@virginmedia actually shocked at how poor your customer contact centres are, the ones in the UK and the ones offshore. No resolution, no quality customer experience means your product is completely ruined by your service delivery
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Peter Holt L.r.p.s. ☮ 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝
(@peteholt36) reported
from
Mostyn, Wales
@virginmedia My wife’s just left the house! But she’s give me permission to chat, ask security details no problem
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Peter Holt L.r.p.s. ☮ 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝
(@peteholt36) reported
from
Mostyn, Wales
@virginmedia You check this number account, you’ll see it’s unused mostly few seconds per call, if this data was an error, which it sounds like it was, then considering It’s never happened before this is wrong, I have no income, Disabled +44 (0) 7914 851253
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Peter Holt L.r.p.s. ☮ 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝
(@peteholt36) reported
from
Mostyn, Wales
@virginmedia I want to have a uk manager customer services phone me tonight! This is urgent I'm disabled you cut my phone off, to long story for here! Disgusting the way this is run! I'm seriously thinking of taking you to Court
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gareth Hughes 🏴 💙
(@GarethH04231834) reported
@virginmedia seriously, 7 days since BB transfer, complete outage since 1pm today! Utter rubbish - 8 hours. I work from home and also no TV. The latter i can tolerate, the former has been a disaster. 3 years with @TalkTalk not one hour off line.
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MrPeachUK🖖
(@MrPeachUK) reported
@dshensmith I moved from VMBusiness to Zen and never looked back. Virgin Media are a f*cking shambles to be honest.
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Neil Roberts
(@Ndr2304Neil) reported
@virginmedia Your service is extremely poor. My mum passed away in February and I called up your customer services to cancel her Virgin Media account. The man on the phone told me I couldn't cancel it but I could transfer the account into my name, wait 30 days and then cancel it.
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Martin Paul
(@martinianpaul) reported
@virginmedia can you please explain why it is so very difficult now to log in to my @O2 account? And why my request for a password reset never works?
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Natalie Braithwaite
(@natalieb2689) reported
@virginmedia @O2 We’ve been without broadband completely since Friday lunchtime. Fix time keeps getting delayed. All phones on o2 and all down to 3G, occasionally 4G so cannot use my hotspot in order to work. This is ridiculous considering how much money I pay out on airtime!
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Natalie Braithwaite
(@natalieb2689) reported
@virginmedia @O2 been without broadband since Friday lunchtime - now down to 3G on o2 so can’t even use my hotspot. Any guidance?
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Rehana
(@rly1989) reported
@virginmedia Hi, my disconnection date from Virgin Media is today, I had Netflix in my package. Will Netflix automatically end today/tomorrow? Or do I need to cancel this separately with Netflix?
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Susan Harrison
(@SusanHa85471577) reported
@virginmedia That link didn't work. The issue was a virgin media issue yesterday
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Ben Briscoe
(@BenWBriscoe) reported
Brand new @virginmedia customer. Generally impressed. But why is watching Disney +, Netflix etc through Virgin TV so clunky?! Really slow, takes forever to navigate and no ability to navigate these apps with voice… Have I actually downgraded..?!
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Matt
(@rejectedtheoffa) reported
@LeemingDarren @virginmedia Virgin Media customer services are absolutely awful. And I say that as a current customer. Keep all messages and open a complaint with them. Be prepared for them to say they'll sort it and close your complaint, numerous times. I've never dealt with a bigger bunch of liars