Virgin Media Outage Report in Saint Asaph, Denbighshire, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saint Asaph, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saint Asaph and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saint Asaph, Wales
Latest outage, problems and issue reports in Saint Asaph and nearby locations:
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I have just got through on the telephone on 03454541111 and had to pay £116.50 to try and cancel contract as operator said virgin media do not accept cancellation by letter. He then transferred me to relations team and I waited 10 minutes for someone to speak but no one did !
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Peter Holt L.r.p.s. ☮ 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝
(@peteholt36) reported
from
Mostyn, Wales
@virginmedia My wife’s just left the house! But she’s give me permission to chat, ask security details no problem
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Peter Holt L.r.p.s. ☮ 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝
(@peteholt36) reported
from
Mostyn, Wales
@virginmedia I want to have a uk manager customer services phone me tonight! This is urgent I'm disabled you cut my phone off, to long story for here! Disgusting the way this is run! I'm seriously thinking of taking you to Court
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I am trying to cancel my virgin broadband account but you have not responded by phone email or post. Very poor service 🙁
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia no response 21 days since I wrote, email and called you to cancel virgin broad Poor customer service !!
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Peter Holt L.r.p.s. ☮ 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝
(@peteholt36) reported
from
Mostyn, Wales
@virginmedia You check this number account, you’ll see it’s unused mostly few seconds per call, if this data was an error, which it sounds like it was, then considering It’s never happened before this is wrong, I have no income, Disabled +44 (0) 7914 851253
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I have tried calling and emailing virgin media to cancel my broad band contract. I have also written to virgin media on 1/7/2020 to cancel contract but No reply !! Not good service and would advise against using virgin media
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simonmcbeth
(@simonmcbeth1) reported
from
Hoylake, England
@virginmedia actually shocked at how poor your customer contact centres are, the ones in the UK and the ones offshore. No resolution, no quality customer experience means your product is completely ruined by your service delivery
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Snowden
(@BS75Photo) reported
@virginmedia is there a problem in Morley Leeds for connection? 😫
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Libby
(@LollyPopLotus) reported
Started conversation with Virgin Media at 09:40. Was transferred to retentions 2 hours ago. Still waiting for them to respond. Not their fault - busy and tech issues. But my god is it frustrating (for them as well, I imagine) - ok, whiny tweet over 👍🏻
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Giles Stoakley
(@GilesStoakley) reported
@virginmedia once again this is the most terrible customer retention. As a long standing customer you are now asking me to pay £250 per year more than a new customer for the same service. I am baffled and disappointed by this policy. #broadband
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Ffy S ❤️🏴❤️🐘
(@FfyX) reported
@virginmedia Why am I now being told I’ll be sent a LETTER to change my password?? I answered the sec Qs correctly but now a letter will take 5 days. Why can’t I do this online, like all other password changes? Is it a delay tactic? Cancel my contract NOW, as requested.
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Scott Robertson
(@Scotteboy75) reported
@virginmedia Issue is there’s been no one here to even check as I’m working from home.
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Matt Burnard
(@MattBurnard1979) reported
@Lordlinley @virginmedia Cowboys mate I just had them on the phone and the service they provide is shocking
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Harriet Sutherland
(@Harriet_MCR) reported
@virginmedia The customer care team are not helping the customer or showing any care. Who do we speak to about Virgin's awful service and terrible actions to a vulnerable person? Is there anyone who can cancel the package without charge and put this right? Customer care cannot.
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Louise
(@Louise63544316) reported
@virginmedia and before ask there are no known problems but when I check my status it says there is an issue, to check back in 23hrs and you will book an engineer!
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CRON1N
(@CRON1N_) reported
@virginmedia Nope no fault reference just that they would log the complaint and fault. Still terrible today and affecting working from home.
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Just had to put a 2nd call into @virginmedia this afternoon to sort out the problem they caused from this mornings call to them, which was to attempt to sort out issues from a previous call to them 🤬 New TV aerial installed next week and once @CityFibre are running, VM are gone!