Virgin Media Outage Report in Robertsbridge, East Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Robertsbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Robertsbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Robertsbridge, East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Royal Tunbridge Wells.
| City | Problem Type | Report Time |
|---|---|---|
 Royal Tunbridge Wells |
Internet | |
| Royal Tunbridge Wells |
TV | |
| Royal Tunbridge Wells |
TV | |
| Royal Tunbridge Wells |
Wi-fi | |
| Royal Tunbridge Wells |
Phone | |
| Royal Tunbridge Wells |
Community Discussion
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Virgin Media Issues Reports Near Robertsbridge, England
Latest outage, problems and issue reports in Robertsbridge and nearby locations:
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Niamh Downey
(@NiamhDowneyLDN) reported
from
Royal Tunbridge Wells, England
@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
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Maddie Dunn
(@maddie_dunn) reported
from
Hastings, England
3/3 @virginmedia just imagine being 80-90 years old and patronised by a text message ‘chat’ service which goes round and round in circles all to just try and stay ‘connected’ 🤯 #virginmedia #virginmobile
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
Just in case anyone is thinking of signing up to @virginmedia before Christmas. Don’t! They are an appalling service company. I know I am with them. But not for much longer.
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Hannah Maxfield
(@HannahMaxfield2) reported
from
Royal Tunbridge Wells, England
I cannot believe that our @virginmedia internet is down AGAIN. (Same issue last week) Working from home is made nearly impossible by these jokers and not a wird of apology. With a holiday coming up I have a lot to do, @virginmedia are doing their best to increase this work load.
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia your customer service is appalling! I need to cancel my contract as moving and nobody is answering the phones. I used the text number and went through a long exchange of messages only to be told I needed to phone!! I have been trying to get through for the past month
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Caroline roberts
(@carolinerob36) reported
from
Royal Tunbridge Wells, England
@rabbiton @virginmedia We had such trouble with them too. 3 times we were let down. One chap claimed he couldn’t climb up a ladder for H&S reasons but knew a chap who would for an extra £50. We had to complain multiple times. Hope they offer you some compensation.
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Ant
(@Ant_RTW) reported
from
Royal Tunbridge Wells, England
@EE @nick_pope You are penalised for loyalty. Service providers will always try everything to keep you, but it will often be once you’ve made the decision to move. I had no less than. 5 calls from @virginmedia when I cancelled my contract. That. Ship. Sailed!
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Matt Goss 🇬🇧🇪🇺🏳️🌈
(@Matt_Goss) reported
from
Royal Tunbridge Wells, England
@virginmedia I’m getting pretty sick and tired of paying you almost £70 a month when our internet/TV service has been so poor the last few months in #TunbridgeWells. Will now actively start looking to swap providers.
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia I am moving house and need to cancel my virgin media and nobody is answering the phones - what do I do?!
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Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@BeanToast @skytv @virginmedia Ahhhhh. Broadband goes down on a regular basis. In TN49HZ. Area. V.M .🙄
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@wingealot @virginmedia Don’t sign up with this group . That’s my advice I’ve been with them for a while. Customer service is beyond awful
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Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia The person I spoke with was very arrogant on the phone and was reading off a script. No help just said there was no record. We have problems with our internet daily and I try to work from home but I always end up in a local coffee shop using their internet that is #btinternet
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Southborough Sweep
(@southborosweep) reported
from
Royal Tunbridge Wells, England
@virginmedia you really are useless. I've just spent 4 hours on the phone/online trying to find out when my service will be connected and you just put me on hold. I cant even leave because I tried that and you put me on hold for over an hour
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Maddie Dunn
(@maddie_dunn) reported
from
Hastings, England
2/3 @virginmedia I have now requested to speak to a human on numerous occasions since Monday to no avail. I have no issue with waiting and being allocated a time to resolve this due to the current situation but the lack of care for customers of 20 years + sums up the robot era!
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Maddie Dunn
(@maddie_dunn) reported
from
Hastings, England
1/3 I’ve never come across such appalling ‘customer service’ & disregard for its customers than that of @virginmedia currently trying to help my 78 & 92 year old parents navigate a series of dead end automated lines rerouted to generic links that don’t cover the issue
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T
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Anne-Marie Baker
(@akscotton) reported
from
Royal Tunbridge Wells, England
@virginmedia I have been trying to speak to someone about cancelling my mums broadband contract but keep getting cut off. Please help!
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.
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Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia sort out your call centres! I was told I would get credit due to the problems I’ve been having with the internet. But now I’m told that won’t be happening! #virgininternetdown #allthetime #sortitout
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Gaëlle Coyle
(@GaelleRTW) reported
from
Royal Tunbridge Wells, England
@_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danielle Matty
(@DanielleMatty) reported
@virginmedia SOMEONE TELL ME WHAT ON EARTH IM MEANT TO DO. 7 Times I have called you in the last 45 mins and 7 times you have cut me off when I am trying to cancel my contract. Disgusting & an appalling tactic! @andrewjbullock u should bloody well shame them! In the @DailyMailUK
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Dr. James D. Borderick
(@DrBorderick) reported
@virginmedia Makes no sense. I left you last month and paid the EDF. Your December bill has fictitious entries in it. When will someone fix this and £0.00 my account?
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia I followed the steps there is nothing wrong with the equipment and it doesn't list anything wrong in the area however at the times it goes down other people with virgin in the area who I know also experience the same issues
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Christopher Fenlon
(@chrisfenlon79) reported
@virginmedia Stealing money from vulnerable customers and refusing to help. Well done Virginia Media. Great service
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S. Maurice
(@SMaurice525) reported
@virginmedia That’s not good enough. Your connection has been down everyday. During working hours. And the speed is 147mbps when up. That’s not the promised speed. you’re in breach of your contract of service and I’ll move to another provider. This is your notice.
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Kelpe
(@_Kelpe) reported
@virginmedia There are known area issues but apparently i have specific issues too. The engineer won’t phone me or visit. I know you will just go through a set dialogue of tweets which will eventually ask me to text or call customer service, which then ends up with me getting ignored again.
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Kelpe
(@_Kelpe) reported
@Jasonmburg @virginmedia Same here you are terrible virgin media, shame on you
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ochaye😜
(@badassscotsman) reported
@virginmedia What reference number??? I got told there was never a complaint made. When there actually was but @virginmedia being @virginmedia there's no paper chase or even a engineer that seemly never came out. Very very strange.
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Amit Mandora
(@amit_m7) reported
@virginmedia Define the difference between outage and loss of service. You are a fault full service with no ownership or accountability. You can’t take the money and not provide the service. It’s basic economics. Currently you’re the only ones winning.
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia Yes it seems to go down at random times throughout the day usually late morning and during the evening