Virgin Media Outage Report in Norton, Northamptonshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Norton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Norton, Northamptonshire, England
The most recent Virgin Media outage reports came from the following cities: Rugby and Northampton.
| City | Problem Type | Report Time |
|---|---|---|
 Rugby |
Internet | |
| Northampton |
Internet | |
| Northampton |
Internet | |
| Northampton |
Wi-fi | |
| Northampton |
TV | |
| Northampton |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Norton, England
Latest outage, problems and issue reports in Norton and nearby locations:
-
Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@virginmedia @stephen_twitt Good luck calling that customer service number. @virginmedia should try calling themselves
-
russ sanders
(@russsanders2) reported
from
Northamptonshire, England
@virginmedia Can't. Your Internet has not worked since Saturday. Tech support not answering #terribleservice
-
Craig West
(@craigwest) reported
from
Northamptonshire, England
@ruskin147 @PippaCrerar @virginmedia Virgin Media outage sounds like an issue with the broadband connection between Virgin and your home. The WiFi coverage within your home should be a quite separate issue? My Plusnet router didn’t give great WiFi coverage so I added TP-Link Deco mesh WiFi and have no issues now.
-
Hunnybun's Bracelets
(@HayleyWhite36) reported
from
Northamptonshire, England
@virginmedia it seems that your cancellation dept call centre is closed due to the virus, I’ve tried to cancel my account & tried to message you online but neither appear to be possible, I’m just going round in circles. I haven’t renewed my contract or take you with me. Help
-
Stephen Szmidt
(@sszmidt199) reported
from
Northamptonshire, England
@RogerProtzBeer @virginmedia This is totally unacceptable. When resolved ask for compensation for loss of service, inconvenience & your time. Keep records. Raise an official complaint following their process. If unhappy with their response complain to CISA, their ombudsman. Consider switching. Good luck!
-
Hunnybun's Bracelets
(@HayleyWhite36) reported
from
Northamptonshire, England
@virginmedia good morning, what time are your cancellation team open from? I need to cancel my virgin media package today as we’re moving
-
Mike Epps 🇬🇧🇳🇿
(@EppsRacer) reported
from
Northamptonshire, England
@virginmedia Rather than an apology, how about a warning text or email stating when my broadband will be down or interrupted? So I can plan ahead, not waste mine and others time and money, and feel like I’m a customer and not a complete idiot for paying for this? I’m finally back online.
-
Mike Epps 🇬🇧🇳🇿
(@EppsRacer) reported
from
Northamptonshire, England
@mcintyrejack @iRacing @virginmedia Haven’t tried a router, with all the convo with VM about this potentially being fixed soon and me not wanting to blow money on one. Plus the issue seems to come and go so I’m not sure if it would be a constant issue with a router or not.
-
Lee McRae
(@leemcrae76) reported
from
Northamptonshire, England
@virginmedia Internet down again in NN5. There is no issue with the equipment or set up. What is the issue locally? Goes down about 8-10 times for 30 mins or so every day. Please can you respond ASAP.
-
Gaz Curtis
(@GazlarQuackster) reported
from
Rugby, England
Should @virginmedia just accept they are a **** show and refund everyone who’s paid to watch Joshua VS Pulev
-
Jake
(@JakeReynolds93) reported
from
Northamptonshire, England
@virginmedia Only had to wait 2 hours to finally get through to someone who was able to deal with my issue. Stuart Toms, one of your managers was very helpful & got the various issues resolved...
-
Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@richardbranson @Virgin_Orbit Any chance of getting my virgin media sorted. I hope the service on your space craft is better out wise people will be paying through the nose to come back to earth. #sortyourshitout
-
cMsUnited
(@cMsUnited) reported
from
Rugby, England
@virginmedia So, this mistake has been resolved very quickly by someone via virgin app this morning. Credit where credit is due. They apologised, applied a rolling credit to the account to cover the monthly cost, and refunded the postage and installation charges. Let's hope this fix works
-
Simon
(@xBarnseyyy) reported
from
Northamptonshire, England
Virgin media down again 🙃
-
russ sanders
(@russsanders2) reported
from
Northamptonshire, England
@virginmedia I have been told that my bill will rise by £20. What a joke. Sky here we come. Constant issues with virgin.
-
Lee McRae
(@leemcrae76) reported
from
Northamptonshire, England
@virginmedia Yes I did, just this morning. The system diagnosed a fault and asked me to reset my router. I did and it started working again (as it always does tbh) and has since gone down again. I would like to know how to book an Engineer to call please ASAP! Thanks
-
Lee McRae
(@leemcrae76) reported
from
Northamptonshire, England
@virginmedia Internet is down again in NN5. The service here is so unreliable. Can you please pass this over to your complaints team as a matter of urgency and ask them to DM me please?
-
Mike Epps 🇬🇧🇳🇿
(@EppsRacer) reported
from
Northamptonshire, England
@virginmedia On your website the only way to verify if those details are correct is by “contacting our Customer Care team”, which is hours of waiting and often only to get cut off before I talk to someone. You guys are literally unbelievable.
-
Running Through Life
(@RunFurnoRun) reported
from
Rugby, England
@virginmedia Is that really important and negates your obligation too clean it up? And is that really down too an innocent member of the public too find that out?
-
Hilary Scott
(@nosylocaljourno) reported
from
Northamptonshire, England
So unbelievably fed up of @virginmedia broadband that constantly drops out. I pay almost £100 a month for packages that are just useless if the connection goes down. Can't work from home or teach remotely under these conditions.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Darren James Youngs
(@dazyoungs) reported
@O2 I'm fed up of looking at the bullshit you recommend that DOESNT WORK! Your network was crap and im stupid for giving another chance and even worse since @virginmedia got involved!!!
-
Sophie
(@_SophieWright_) reported
@Typrevail @AliceG2002 @virginmedia Gone down completely in Newton Abbot as well 🙄
-
Alice Godfrey
(@AliceG2002) reported
@virginmedia internet in Exeter has just gone completely and won’t connect, router is fine so think there is an issue on your end, please get it sorted!
-
rhys
(@RhysNathan) reported
@MonkiBusiness1 @virginmedia they have a WhatsApp support bot you can use but they'll just leave you waiting in a queue until the bot times out and you have to start again... happened 5 times now since I can't call them atm
-
Nigel Crane
(@kidego74) reported
@virginmedia disgraceful service, disgraceful customer service. 5 times I have complained about lack of connection. Refuse to send an engineer or replacement router. Only interested in upselling. #worstinternetever
-
Paul Nunn
(@NunnyOfficial) reported
@virginmedia sort yer **** out... all day with no connection. Pissing me off now
-
JC
(@jc_tattooer_) reported
@virginmedia Wow the people virgin employ on this service struggle to undertand English…. 🤦🏻 also you fix one issue and in fixing that issue my tv service hasn’t worked since….. absolute joke of a company to deal with….. #incompetent
-
Zaau74
(@zaau74) reported
@virginhelp @virginmedia terrible service, my father passed away so I took ownership of the account, switched to my name but also switched off all my services. Engineer supplied new router today - error code 7400 on tv for 2 days now, and been told it will take up to 3 days!
-
Graham Wettone
(@grahamwettone) reported
@vernalscott @ShabnamChaudhri I haven't seen the documentary & when @virginmedia fix my broadband I will look it up. I just think if we go back 40 or more years - many organisations would have to apologise for what was said & done. From my experience he didn't represent officers views I worked with.
-
Wiklo
(@adamwiklo) reported
Virgin media is a scam, I swear. ******* crap