Virgin Media Outage Report in Northallerton, North Yorkshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Northallerton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northallerton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Community Discussion
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Virgin Media Issues Reports Near Northallerton, England
Latest outage, problems and issue reports in Northallerton and nearby locations:
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James Gilroy
(@JamesGilroy) reported
from
Yarm, England
@cyclingbetting @virginmedia Had a similar issue before Christmas. One of their engineers came out, changed router cable and some settings on router. Works champion now
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Jonny Dearlove
(@jonnydearlove) reported
from
Middleton St. George, England
@virginmedia Hi. Weve just moved house and are trying to install a new router but house connections look out of date. What is the best contact for someone to help with this as may need someone to come out?
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Paul Haggie
(@ha66ie) reported
from
Yarm, England
@virginmedia you really need more staff. I cannot get through to your retention team. I have wasted hours over different days. God awful waiting times. No updates whatsoever.
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Jayne Thomas
(@TheRockFan1971) reported
from
Northallerton, England
@fromsophie @jkb114 @virginmedia @MartinSLewis can you help, this isn't the first time, @virginmedia just don't seem bothered, how are people meant to work from home. #poorservice #wontrecommend
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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alex ♡
(@foreverboyo) reported
.@virginmedia your customer service is atrocious. tried contacting for the past 5 days, on hold for up to an hour and then cut off every time. online chat closed with no resolution after waiting over an hour. how can i give 30 days notice to leave if you don’t let me contact you?
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Jamie Levitt
(@jamiestlevitt) reported
@virginmedia A mix of WiFi and Wired ethernet (cutting out on both). No service being carried out and I've reset the hub several times (through the router IP and manually through the reset switch). I've also switched out cables and tried using an attenuator in the back of the router.
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Bev
(@Bev60396472) reported
@virginmedia I want to know why my complaint has not been dealt with, I was promised a call back last week, I want to know why I get cut off after an hour in a call queue, I want to know why I am waiting 45 mins to be connected to an agent on web chat. Looking forward to you helping me
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Richy
(@richlfc0121) reported
@virginmedia Thats a waste of time. Have yous another way I can cancel
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David
(@DJRollins93) reported
@virginmedia I already had an ongoing complaint but it got closed down 10 mins after I explicitly said not to. An advisor on whatsapp confirmed your mistake and reopened it last week & said they'll send an email with the details. No email followed. Happy to DM you with all these details
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Bev
(@Bev60396472) reported
@virginmedia Pretty sure my tweet details that. Are you genuinely trying to help or just placate me??
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Melanie
(@Reid2Melanie) reported
@virginmedia absolutely disgusted with your level of service. We rang to disconnect on Wednesday 22/06, to be told we would get an email to confirm this, we got an email alright. Nothing about disconnection but that of a change of package. We have not agreed to this.
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H
(@Hsourz) reported
@virginmedia No point, we've been over this a million times! I'm free for a visit from an engineer on Mon or Tues-that is the absolute least I expect. I'll webchat to to discuss the compensation process when the cable issue & WiFi have been resolved & we have internet again #virginmediafail
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Warrenesco Jacksonovakov
(@izzwoz) reported
@virginmedia I never got through to the "leaving" team. 1 hr queueing then the call was cut. 2nd time rang the "upgrade" team and they answered in 5mins. Bad reception in Mauritius and poor internet meant 30 mins to hear of poor deals. They directed to "retentions". 1h total no result.
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Shakeel Sanghera
(@TurboShak) reported
@TUIUK might have the worst customer service I've ever experienced outside of @virginmedia. Damn near impossible to even speak to someone once they have your money.