Virgin Media Outage Report in Newquay, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newquay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newquay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Newquay, Cornwall, England
The most recent Virgin Media outage reports came from the following cities: Newquay.
| City | Problem Type | Report Time |
|---|---|---|
 Newquay |
Internet | |
| Truro |
Wi-fi | |
| Truro |
Phone | |
| Truro |
Phone | |
| Wadebridge |
Total Blackout | |
| Padstow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newquay, England
Latest outage, problems and issue reports in Newquay and nearby locations:
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Huawei
(@Huawei1952) reported
@virginmedia Already done scan when I did scan all OK Its a intermittent fault on wireless side of router. Already have a pod upstairs No more spare plugs Get router problems sorted out Simples!! Or get a better one sent out or advise which one is a better router and supply it!
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Abi Jenkins
(@abigailchantal) reported
@virginmedia Hi, so on that number it says there are issues whereas the online checker said there weren't, so which is it?
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Adam Smith
(@adam01smith) reported
@virginmedia rather just have someone look into complaint and call me with a resolution. I’ve called countless times and either been told they have escalated the issue and to receive a response with … and not get called back or simply hung up on. I’ve done enough now. ***** in your court
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Giulio
(@giuliofagiolini) reported
I'm moving home and trying to either move or cancel the subscription, but the website doesn't help and the chat leads nowhere. Any chance I can get some help @virginmedia?
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Adam Smith
(@adam01smith) reported
@virginmedia I’m currently on the phone now. The agent refuses to pass the call to a manager and is currently keeping me on mute and not talking. My complaint is regarding poor fault handling when my service was installed. I was promised a call back over a week ago within 24hours
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Heather Kerr (she/her)
(@fluvialheather) reported
A new week, a new complaint to a corporation. Wonder if @virginmedia will take responsibility for lying to me about my contract. Maybe @TSScot can help?
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Abi Jenkins
(@abigailchantal) reported
@virginmedia Also I just tried this number and it's the same service to check for issues, so does this automatically register as loss of service as nothing about that was mentioned while on the line.
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S.T.U
(@STU80850291) reported
@virginmedia #virginmedia why have contactable services that don’t place details on your account, I’m expected to contact the web chat team my self to prove i spoke to them 6 months ago, WTAF, apparently according to Finney in India, the customer service team DONT lie. Haha
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S.T.U
(@STU80850291) reported
I left @virginmedia because of the prices and now 5 months later still arguing over a bill because I was lied to about disconnection, now onto customer service and the advisor is again “passing the buck” I’m glad I left, they’re customer services are appalling #ofcom
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Becky Hayes
(@Beckeh88) reported
@Anonlemming @virginmedia Been problems ever since essential maintenance was carried out on 17 October obviously there is a problem other people on my road are experiencing the same issues