Virgin Media Outage Report in Malvern Wells, Worcestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Malvern Wells, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Malvern Wells and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Malvern Wells, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Great Malvern and Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Great Malvern |
TV | |
| Cheltenham |
Internet | |
| Cheltenham |
Total Blackout | |
| Cheltenham |
Internet | |
| Cheltenham |
TV | |
| Cheltenham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Malvern Wells, England
Latest outage, problems and issue reports in Malvern Wells and nearby locations:
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N A T A L I E👼🏼
(@natsc0tt) reported
from
Cheltenham, England
@virginmedia bunch of absolute scammers. Paying £80 a month for nothing. Constantly using 4g on our phones as the internet is getting less than 1mb of internet, our home security is constantly off because of this. Phone gets put down when we call for help. Absolute joke.
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia can’t help on their text service, my thoughts This whole episode has been embarrassing for you and @virginmedia, as you haven't helped me at all, just made me feel worthless and frustrated, do @virginmedia really care??
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia I should have recognised that is the number I’ve been calling. Other than an online test it just leads you around in circles. No further forward, no fix, just a little more cheesed off. Really disappointing.
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia DC, I texted that message to them on Sunday as you requested, it’s now Wednesday. They have not responded. Do I have to stop paying to get some help? Please tell me what to do. #virgincomplaint
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia You asked me to keep you posted, I’ve had no response. It certainly appears to be a problem with the hub because the WiFi is not really performing well. I’ve got three TiVo boxes and a C6 + broadband and it seems no one cares. Quite poor.
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Hannah🌻
(@HannahTwine) reported
from
Cheltenham, England
@virginmedia our internet has been down for a while now, can you please check to see how long it’s going to be down for? Postcode area of GL50?
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N A T A L I E👼🏼
(@natsc0tt) reported
from
Cheltenham, England
Call me a Karen but lol imagine paying £80 a month to be getting 1mb of internet and you can barely contact them and when you do they hang up on you🥴 #virginmedia @virginmedia is a piece of utter **** and is a disgrace of a company😤
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booksbythewoods
(@booksbythewoods) reported
from
Cheltenham, England
@virginmedia It says there's an issue with TV but broadband is fine, but our issue is with our broadband. I've rebooted the rooter again and no change
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booksbythewoods
(@booksbythewoods) reported
from
Cheltenham, England
@virginmedia Morning, it's still not working I'm afraid. Same situation as yesterday
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia It’s now Thursday, I’ve waited as you said and no response from the text. No longer any response from you? At a loss, serious money handed over every month and zero service. #virgincomplaint
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Dom the property finance chap
(@DomSheahan) reported
from
Cheltenham, England
Never ever ever have @virginmedia internet. Constant drop off, nowhere near promised speeds. Rubbish @Ofcom
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia Still no contact and TV’s still not providing all the services I’m paying for, do you have any customer service? #virgincomplaint
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tommytheoralsurgeon
(@tfalees) reported
from
Cheltenham, England
@virginmedia hi guys. Out of contract and I’ve received a message to contact you. How best to fix a new deal and router 4?
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia Changed my package, and your representative said she had to change my broadband speed. For the last hour I have been without any connection whatsoever, she disconnected me!! You technical team sorted the issue @virginmedia an embarrassing 24 hours for you!!
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Dom the property finance chap
(@DomSheahan) reported
from
Cheltenham, England
@virginmedia Reason? You're service is rubbish. Could cancel nd argue breach of contract, but can't be bothered with you chasing me....oh well, a few months to go until my contract is over, tick tock.. you're no longer my only broadband option, just hope others see this nd think twice! @Ofcom
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia No they can’t help
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia There is little point, as you won’t do anything about it, and it’s a waste of my time and effort. I know what you did, you should read the notes on file, and sort the issue. It was embarrassing to listen to and witness what happened today
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@Keithsimon1973 @virginmedia I would Keith, but they want to do it over their text service
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia About renewing my contract, and how you could help me
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The Mayflower
(@chunfkong) reported
from
Cheltenham, England
@virginmedia is there a problem in GL51 area, our WiFi & landline are totally down!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Chessell
(@HavenDK) reported
@Sneak_666 @virginmedia I’ll jump on this. Left virgin due to the prices going up and not needing the whole service now. The retention team called me and offered me exactly what I needed (broadband only m200) for £22. Vodafone had sold me 50-60mbps for £19 so thought it was a great deal.
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James Hurley
(@ItsHurlinho) reported
Anyone else have internet issues with Virgin Media atm?
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MJG
(@MJGgraphics) reported
@virginmedia Sorry guys but it fixed itself for about 2 weeks, and now it sucks again. We need a review on our set up, somethings got to improve.
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Pete J
(@Pete_Js) reported
@DonnaBrannan12 @Sneak_666 @virginmedia Sadly not the case. They give you a contract that says we are giving you a service that should be X amount (double the price) but we are really nicely going to discount it by 50% for x amount of months after that it goes to that supposed normal amount
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Adam
(@JHippeh) reported
I said it before but this time I mean it. I'm gonna be leaving #virginmedia. Been with them for 10 years and they've never once valued me as a customer nor have they sent anyone to fix my Internet, but they're happy to charge me £80 for service they don't give @virginmedia bye
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strongbow1932
(@strongbow1932) reported
@Sneak_666 @virginmedia I might speak to these customer relations people. £84 a month is a pure rip off for repeats on nearly every channel. I’m out of contract and if I can’t find a reasonable deal I’m off. Broadband is crap at the best of times too.
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kenzie | SEEING ATEEZ
(@K3NZlE) reported
@holyeef bc virgin media are wankers, they were meant to come wednesday to fix it: no one turned up, were meant to come thursday: didn’t come. now they’re apparently coming on monday
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Talking@TheMovies
(@TalkingMovies3) reported
@DanielAmesYT @virginmedia Same here since yesterday, there is a problem, it gets fixed and then a few hours later it goes out again.
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toewad1
(@toewad1) reported
@virginmedia You could offer it to me free and I would say no, it is crap, and when I phone to cancel I'm looking forward to the grovelling and we have a new deal, your equipment is outdated by 20 years fibre to the cabinet the coaxial to the house very 90s, upgrade to fttp or you are doomed.
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Anthony Martin
(@Ant_Not_a_Num) reported
@Del_101 Try a different device on that same port/cable. If issue stays, it’s not your virgin media box.