Virgin Media Outage Report in Malvern Wells, Worcestershire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Malvern Wells, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Malvern Wells and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Malvern Wells, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Worcester and Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Worcester |
Internet | |
| Worcester |
Internet | |
| Worcester |
Internet | |
| Cheltenham |
Internet | |
| Worcester |
Internet | |
| Worcester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Malvern Wells, England
Latest outage, problems and issue reports in Malvern Wells and nearby locations:
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Shôn Douglas
(@shon_douglas) reported
from
Cheltenham, England
@virginmedia Checked there...shows no known issues. Seems to have stabilised a bit on the last half an hour.
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Luis De Sousa
(@LuisASousa79) reported
from
Bishop's Cleeve, England
@virginmedia Hi there, I don't have internet or phone line working where I live? Any issues In the GL52 8JP area? Thanks Luis
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia I should have recognised that is the number I’ve been calling. Other than an online test it just leads you around in circles. No further forward, no fix, just a little more cheesed off. Really disappointing.
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Anya Wood PR
(@WoodyWitters) reported
from
Cheltenham, England
@virginmedia Hi. I am still having issues with my business WiFi so it has not been fixed. I have intermittent service with it dropping out for a good five mins before coming back again.
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Chris
(@PurpleSir) reported
from
Cheltenham, England
@virginmedia And it's gone down again 😟
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Joe Harper
(@joe_joeharper) reported
from
Cheltenham, England
@Ofcom you should really investigate how @virginmedia Von people into thinking they’re on a rolling contract and then hit you with a £200 charge when you try to cancel.
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia You asked me to keep you posted, I’ve had no response. It certainly appears to be a problem with the hub because the WiFi is not really performing well. I’ve got three TiVo boxes and a C6 + broadband and it seems no one cares. Quite poor.
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Hannah x
(@Hannah_S39) reported
from
Cheltenham, England
@virginmedia Love when the connection to the messaging service is unavailable
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Hannah x
(@Hannah_S39) reported
from
Cheltenham, England
@virginmedia yo you seriously need to sort out your connection, my WiFi and internet have gone down yet again and I’m trying to send it my uni work 🙄😡
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Andy Williams 🔶
(@cheltandy) reported
from
Cheltenham, England
@virginmedia Reference your sales call today trying to get me to upgrade my phone/contract. If you had just started with telling me the price rather than taking 15 minutes to tell me what a loyal customer I am & what fabulous deals you have, you could’ve saved yourself some time.
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N A T A L I E👼🏼
(@natsc0tt) reported
from
Cheltenham, England
@virginmedia bunch of absolute scammers. Paying £80 a month for nothing. Constantly using 4g on our phones as the internet is getting less than 1mb of internet, our home security is constantly off because of this. Phone gets put down when we call for help. Absolute joke.
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Joe Harper
(@joe_joeharper) reported
from
Cheltenham, England
@virginmedia love lying about putting you on a rolling contract and then hitting you with a £200 pound cancellation fee when you try to cancel after you’re forced to move home. Nice work!
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Calzeh♛
(@Cxlzeh) reported
from
Cheltenham, England
Doubt I’ll be streaming today because of virgin media going down...
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Hannah 💃🏼
(@Hannah_S39) reported
from
Cheltenham, England
Also my entire internet and tv is down @virginmedia plz sort it out 😂 actually trying to study here ahaha
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Dr Paul Atkinson
(@DrPaulAtkinson) reported
from
Cheltenham, England
@vmbusinesshelp @terrizmo @vmbusiness This was yesterday. Your faults team were unhelpful when I finally got through after nearly an hour on hold. The significant outage seems to be well known but not by the twitter team who still have an outage from June pinned to this account!!
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David Crebbin
(@outtheratrace49) reported
from
Cheltenham, England
I’m with @virginmedia mobile and getting a lot of harassing calls amongst others from @HMRCgovuk telling me unless I press 1 a warrant will be issued for my arrest. Is anyone else getting these calls or is it just me or my network?
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J Hemus
(@jhemus2011) reported
from
Cheltenham, England
@SkyHelpTeam disappointing customer service, 3 days and can’t contact sky!!!! No option online to remove a package, you have to phone... #disappointed #poorcustomerservice @virginmedia @AmazonUK
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Jen -Zumba_Kids with Jen
(@Jen_M0nt) reported
from
Cheltenham, England
Aaahhhh 🤨trying to work from home today delivering my virtual Zumba Classes and the internet keeps going down.. got kicked out my own class... #sorryclass #dancewithoutme 😔 #virginmediadown #virginmedia #workingfromhome #cantworknointernet #virtualzumba
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Jamie
(@jamierudge) reported
from
Cheltenham, England
@virginmedia your V6 box is so unreliable! Random picture breakups, loss of signal, audio out of sync... Makes me want move to another provider! 😠
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Hannah x
(@Hannah_S39) reported
from
Cheltenham, England
So the entire @virginmedia has gone down 🙄 I WANTED TO WATCH LIAR AT 9PM
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mooch
(@stpetersmooch) reported
@SamRSparrow @virginmedia I’m in ct10 and mine has been off since 1 and so has a family members so it seems there is a problem. Given that the status page now says it’ll be fixed by 8am tomorrow I’d say it was a major issue. You’d think you’d know about that and be able to give us some info, wouldn’t you?
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Joe Pirie
(@JoePirie93) reported
@virginmedia Any update on the current internet outage in Margate, CT9? mobile tethering is a pain in my area and need internet for work
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B67 dazza
(@b67dazza) reported
@virginmedia @richardbranson trying to report an issue with my landline yesterday and still no reply , so today tried doing it online , but gave up as trying to send an email you have to jump more hurdles than an Olympic athlete gave up not customer service just service shambles
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DougTheHead
(@Doug_Tyler) reported
@virginmedia Hi, had an engineer out early this afternoon as I’m a new customer but my network speed is absolutely appalling (1mbps). I’ve reset, restarted numerous times but to no avail. How long until I can start receiving my expected speed?
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Tom Vodden
(@TVodden) reported
@virginmedia Have done numerous times, sitting in a queue on hold is getting pretty tedious. Internet still dropping connection intermittently and fast becoming unusable as it is too unreliable to serve my requirements. Connection outage at least 3 times today - twice during an online meeting
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fenrir1sg
(@fenrir1sg) reported
@virginmedia How is 0940 tomorrow morning as quickly as possible? You may not off 100% fault free service, but neither did @VodafoneGroup . Not a single outage in 18 month. And you use your own lines!! So clearly your network is not stable.
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Mayor - 🌸☕ Time for tea ☕🌸
(@MayorReturns) reported
@Gilnanana Virgin media and service outages, name a more famous duo. The curiosity rover probably gets better service up on Mars.
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Pajo87
(@McateePaddy) reported
@virginmedia Hi yes I’ve checked and it just says no known issues. Almost every night for the last few weeks I’ve had to reset the router as signal keeps dropping off and smart TV apps don’t work etc..
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Fitbaw Cairds
(@fitbawcairds) reported
@virginmedia I have raised 2 complaints with you. Latest on 6/4/21. Resolution email does not meet all the points I raised and advises me to call back as you consider this resolved. However I don’t like calling your advisors as it’s always frustrating.
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Edward
(@eroydenlocke) reported
@virginmedia currently Internet is not working . Not too sure if its an area outage or not . Would like some info . I've turned it on an off and all that