Virgin Media Outage Report in Longniddry, East Lothian, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Longniddry, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Longniddry and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Longniddry, East Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Kirkcaldy, Edinburgh and Longniddry.
| City | Problem Type | Report Time |
|---|---|---|
 Kirkcaldy |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
||
| Edinburgh |
Internet | |
| Edinburgh |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Longniddry, Scotland
Latest outage, problems and issue reports in Longniddry and nearby locations:
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gio
(@dazza606) reported
from
Bonnyrigg, Scotland
@virginmedia 100% issue with virgin media Tried it with Samsung phone, apple ipad, laptop devices and same issue So that's 3 different email software Tried rebooting router, devices and no luck. I take it the support is 24hrs and that the chat won't end if I don't immediately respond
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia I have still not heard from you other than to be told that the email account I can no longer access, is not associated with the account we've had with you for 25 years. Am I supposed to just accept this? How do I escalate a complaint?
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Viv Haig
(@vivhaig) reported
from
Edinburgh, Scotland
@virginmedia Yes I’ve done all of that and my phone is saying ‘Check phone line’. My land line has been off since last Friday. Ever since it was swapped over to your fibre network and the new adapter fitted to the back of the router. I’m paying for a service I’m not receiving.
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Mike McNulty 🏴🇪🇺🇺🇦✊
(@bankaudits1) reported
from
Edinburgh, Scotland
@virginmedia Currently dealing with someone eventually and having major problems…very angry customer..!
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gio
(@dazza606) reported
from
Bonnyrigg, Scotland
@virginmedia hi, unable to send emails when attached to WiFi Is there a known problem?
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gio
(@dazza606) reported
from
Bonnyrigg, Scotland
@virginmedia Can only send emails when not connected to WiFi Tried rebooting router amd device. Problem seems be be affecting all devices in house with email accounts Been in chat queue for help for 35mins but still no free operator
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia Neither of these things have happened. The last person on the help desk that I spoke to denied that the account was associated with my VM account and did not want to talk to me. Nothing happens when the Help Desk can't sort it themselves Please deal with this.
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Stuart Lyon 💙
(@StuartLyon) reported
from
Edinburgh, Scotland
Virgin Media probably the worst broadband provider in the world. Can’t access their service status info via 3G.
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gio
(@dazza606) reported
from
Bonnyrigg, Scotland
@virginmedia Everything else seems fine Ie TV broadband Can receive emails. Just can't send any when connected to WiFi Everyone in house affected and different devices have same issue
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Alli
(@Alli3Fifer) reported
from
Kirkcaldy, Scotland
@virginmedia Spent another 75 mins on the phone & managed to get a technician out this afternoon.The technician confirmed it is a known fault with the hub 5 and knew without testing what the issue was. The fault has no fix and my vulnerable parents are still left without the phone service.
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@AndyHarrison123 @virginmedia Help desk pretty much admitted it. Said suspicious activity. No doubt me constantly changing my password. Suggested fix within 5-days. Said they would email me when done!!!! First noticed it about a week ago. Galling when you get the followup marketing text.
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Effie Fenton
(@effiefenton) reported
from
Edinburgh, Scotland
@virginmedia With respect, that just takes you to a forum on your own website to tuck this away out of public view. I'll let you know here if I get any response. Emergency response phone lines should be treated as a priority by all telecoms companies.
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia what’s going on. No service alllllll day in EH14 area?! Working from home impossible today … great service!
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Alli
(@Alli3Fifer) reported
from
Kirkcaldy, Scotland
@virginmedia It will be interesting to know what ofcoms view is of virgin continuing to sell a service that has been known not to be working since at least Oct. Is it not an option to go back to a standard phone line rather than VOIP for vulnerable customers??
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia About 14 days ago I kept being asked to reset my password. On the 3rd or 4th occasion I was locked out. The first Help Desk person said 'suspicious activity' and escalated the problem. The second person said that the address was not associated with the primary account holder 1/2
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Alli
(@Alli3Fifer) reported
from
Kirkcaldy, Scotland
@virginmedia Quite simply No. They are in mid 70s and tbh we just need the issue fixed. Mum is awaiting a call from the hospital & is concerned and stressed they won’t be able to get her as she hasn’t had use of the number she is has had since 1989 for over a week!! My Dad is just stressed
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia What is going on with your email service? You don't recognise my password causing me to keep changing it and now you've locked me out and stopped me doing that. Awful service.
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Effie Fenton
(@effiefenton) reported
from
Edinburgh, Scotland
@virginmedia my daughter has finally got a new home in supported accommodation but can't move in until a telephone line is connected so her carers have access to a 24/7 phone. The earliest appointment is currently a month away. Can you help us so she can start her new life?
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Paul Collier
(@welshref) reported
from
Edinburgh, Scotland
@virginmedia how the hell do I get any sense from you guys? Eight days spent just trying to get an account sorted 🤬 your customer service is non-existent
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Effie Fenton
(@effiefenton) reported
from
Edinburgh, Scotland
@virginmedia it would be a great idea if you could save priority installation slots for those in greatest need, like those with disabilities who need a phone line installed for a telecare service. So they don't have to wait a month. Just a thought.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danny Binks
(@freezing111) reported
@virginmedia When I go into settings/ mobile data/network selection says vodafone. Hers just says automatic
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Gary Austin
(@Gazzaaustin1940) reported
@virginmedia Nothing they said it will be on by 19aug, but can’t give me a fixed date. Not waiting for planning that’s all been approved. They also suggested taking out an o2 SIM card to reduce my bills. If it wasn’t for them not allow me to cancel this I would have cancelled the whole lot
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Broken Glass
(@BrokenG88615977) reported
@virginmedia. Had no internet since Friday 22cnd no info has to when it will be fixed left totally in the dark s70 what wxactly is the issue??
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Nick Ledger
(@nickledger76) reported
@virginmedia telling me there's still an issue with my connection and to check again in 23 hours is not really good enough.
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Namit Pandey
(@NamitPandey11) reported
@virginmedia I cannot make complaint until i login, and i cannot login because you say my account ia deactivated.
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Neil Phillips
(@Neilos78) reported
Hi @O2. I'm not a customer, but you're billing me for a service I don't have and never used courtesy of a virgin media add on I never wanted. Stuck in a loop and get through to anyone who can help cancel and refund me. Help please
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Marc Green
(@jazzblogz) reported
@virginmedia proving once again we have a poor digital infrastructure in Britain again….
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RICHARD MILLS
(@rmills599) reported
@virginmedia On the call in may my package changed from ultimate oomph to ultimate volt, which is what was advised by Virgin to get bill total down. I have not made any changes since.
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Varsha Imber
(@ImberVarsha) reported
@TerryUrbanczyk @virginmedia Broadband seems to always go down with Virgin Media. We've had issues every couple of weeks.
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Leighton Royston
(@LROYSTON) reported
@virginmedia Yes. I know this. You have been apparently fixing the problem for two days now. Really?