Virgin Media Outage Report in East Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in East Sussex, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in East Sussex and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Seaford.
| City | Problem Type | Report Time |
|---|---|---|
 Seaford |
Internet | |
| Crowborough |
Wi-fi | |
| Hastings |
||
| Eastbourne |
Internet | |
| Eastbourne |
Phone | |
| Hastings |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near East Sussex, England
Latest outage, problems and issue reports in East Sussex and nearby locations:
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Maddie Dunn
(@maddie_dunn) reported
from
Hastings, England
1/3 I’ve never come across such appalling ‘customer service’ & disregard for its customers than that of @virginmedia currently trying to help my 78 & 92 year old parents navigate a series of dead end automated lines rerouted to generic links that don’t cover the issue
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@timfprice @annembee @virginmedia I have a similar problem with TalkTalk, I have had no broadband or landlines since 17th Feb, they disconnected me because I was upgrading to their fibre to the house, except that got delayed but they still disconnected my normal service. Their web chat service is a joke
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Maddie Dunn
(@maddie_dunn) reported
from
Hastings, England
3/3 @virginmedia just imagine being 80-90 years old and patronised by a text message ‘chat’ service which goes round and round in circles all to just try and stay ‘connected’ 🤯 #virginmedia #virginmobile
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Maddie Dunn
(@maddie_dunn) reported
from
Hastings, England
2/3 @virginmedia I have now requested to speak to a human on numerous occasions since Monday to no avail. I have no issue with waiting and being allocated a time to resolve this due to the current situation but the lack of care for customers of 20 years + sums up the robot era!
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**** Broady
(@DickBroady) reported
from
Willingdon, England
@Matthew_Wright @virginmedia I’ve used BT for some considerable time. Never had a problem would recommend
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Najinder Mahal
(@NajinderMahal) reported
@virginmedia Yes I have But having 48 hours without a connection due to your mistake is not acceptable. Especially in these difficult times where we have had to work from home. You should have gone the extra mile to sort this out, as it was no fault of mine, and being a loyal customer
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Darran Jones
(@RetroGamer_Daz) reported
@Stupacabra @virginmedia Yup it’s pretty poor. It’s obviously an accident but why care about that when you can take £80 off a pensioner.
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Incompetent Heroes
(@IncompHeroes) reported
Big thanks to everyone who came to the stream and suffered through my terrible internet. I'm going to have to contact @virginmedia tomorrow, and if they think that just resetting the router will fix it THIS time, I may go insane.
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Darran Jones
(@RetroGamer_Daz) reported
My 77-year-old mother has run up an £80 phone bill by accident because she didn’t realise she was using data. Told @virginmedia that it was an accident (her last three bills have cost nothing) and they simply don’t care because she wasn’t logged as a vulnerable customer. Classy.
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Gesh
(@Gesh_Mo) reported
@virginmedia 21 minutes on a call with customer service and then cut off. Seems to happen often. Wifi is not working again. It rarely works.
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Jason O
(@jayjay496) reported
Hey @YodelOnline any chance I can get a number to speak to a person instead of live chat where i get lied to when my parcel arrives. Youve had my router and @virginmedia box since Saturday and still not delivered. This means I can’t do my job! @virginmedia can u help escalate?
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epik faxs
(@EpikFaxs) reported
@virginmedia nah wtf it wasn't working until a bit past 2 and now it's not working again
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Luke_Turner.42
(@LukeTurner421) reported
@virginmedia @meetinthewired i’m having the same issue please fix it
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Lisa 💙
(@lisasli66) reported
@leonagraham @AutyWarriorMum @virginmedia I lost about 2 weeks of work time a couple of years back and over 30 hours overtime 2 weekends and never got anything back from them! It was so frustrating so know what your dealing with sadly
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Kara Jane Adams
(@Ghost_In_Exile) reported
@RetroGamer_Daz @virginmedia Every business has a duty of care to protect vulnerable customers, whether they are logged as such or not. Otherwise they are no better than those who would seek to scam the elderly. @virginmedia you call this customer service?