Virgin Media Outage Report in Dyserth, Denbighshire, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dyserth, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dyserth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 07: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (7%)
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Phone (3%)
Live Outage Map Near Dyserth, Denbighshire, Wales
The most recent Virgin Media outage reports came from the following cities: Dyserth.
| City | Problem Type | Report Time |
|---|---|---|
 Dyserth |
TV | |
| Mold |
Wi-fi | |
| Rhyl |
Internet | |
| Holywell |
Wi-fi | |
| Holywell |
Internet | |
| Rhyl |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dyserth, Wales
Latest outage, problems and issue reports in Dyserth and nearby locations:
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Peter Holt L.r.p.s. ☮ 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝
(@peteholt36) reported
from
Mostyn, Wales
@virginmedia I want to have a uk manager customer services phone me tonight! This is urgent I'm disabled you cut my phone off, to long story for here! Disgusting the way this is run! I'm seriously thinking of taking you to Court
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Peter Holt L.r.p.s. ☮ 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝
(@peteholt36) reported
from
Mostyn, Wales
@virginmedia You check this number account, you’ll see it’s unused mostly few seconds per call, if this data was an error, which it sounds like it was, then considering It’s never happened before this is wrong, I have no income, Disabled +44 (0) 7914 851253
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Peter Holt L.r.p.s. ☮ 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝
(@peteholt36) reported
from
Mostyn, Wales
@virginmedia My wife’s just left the house! But she’s give me permission to chat, ask security details no problem
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simonmcbeth
(@simonmcbeth1) reported
from
Hoylake, England
@virginmedia actually shocked at how poor your customer contact centres are, the ones in the UK and the ones offshore. No resolution, no quality customer experience means your product is completely ruined by your service delivery
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emma Tobin
(@Emma__Tobin) reported
@virginmedia Hi no problem, our internet came back on early hours of Saturday morning however is down again today! In the KY11 region.
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Adrian (Adi) Langley
(@adilangley) reported
@virginmedia Never received anything. My bill went up by £5 around the same time as I questioned why I was having £8 taken out of my account every month due to a previous discount expiring, which I was also not told about. It's really poor service. And I cant use my blue light discount either
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Tom Ward
(@wardyt01206) reported
@virginmedia Will I get an automatic refund, on the basis that I had no choice but to pay for a month up front, despite my service ending half way through that month?
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Peter Mc Daid
(@PeterMcDaidWine) reported
@virginmedia So when I call it apologises for no service in my postal code but even if Virgin knows it's out - I have to register the outage? And if I didn't register on my first call, end up just inside '48 hours' - a 'loophole' means no compensation? Great. Excellent service.
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Sophie Nash
(@SophieGraceNash) reported
@virginmedia Just spoken to one of your staff & they advised there are outages in my area yet the automated phone line & webpage say 'No known issues' - Can these be updated? Also said that the issue will be fixed by 31/03 (this is unacceptable) but would try to get fixed by tomorrow. 😩😩😩
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Dawn Lewis
(@inglesd) reported
@virginmedia I eventually got hold of someone on Saturday called Justin tonight who refused to help me and I'm getting very frustrated! I then used the messaging service yesterday, they couldn’t help so they passed me on to Customer Relations who advised they couldn’t help
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Nikki Ryan
(@AnteaterBrad) reported
@virginmedia Quick enough to take my money £288 , but you’re unable to contact me to advise there is a problem with my mobile phone order . Customer service is shocking , trying to get to the bottom of what the problem is , is like pulling teeth . 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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Gary Wood
(@DrGaryWood) reported
@virginmedia I have spoke to the team directly FIVE times. They couldn't help. It needs a manager.
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Gary Wood
(@DrGaryWood) reported
@virginmedia Conflict between what's on website and advice I get from team. Plus poor customer service policies plus why it is so difficult to get a manager to call me back, after three confirmations to do so.
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Ian Brook
(@CaponesShadow) reported
@virginmedia Done all of them things always comes back as no issues, think we need a new modem even our booster cant save the poor erratic connection