Virgin Media Outage Report in Clacton-on-Sea, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Clacton-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Clacton-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Clacton-on-Sea, Essex, England
The most recent Virgin Media outage reports came from the following cities: Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Wi-fi | |
| Colchester |
Total Blackout | |
| Colchester |
TV | |
| Colchester |
Internet | |
| Colchester |
Internet | |
| Colchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Clacton-on-Sea, England
Latest outage, problems and issue reports in Clacton-on-Sea and nearby locations:
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RUSSELL WALKER
(@RUSSELL91779006) reported
from
Colchester, England
@IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.
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be kind and be nice.
(@robinsontonyLIR) reported
from
Colchester, England
@InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.
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2 Fingers Rampant
(@2FingersRampant) reported
from
Colchester, England
@virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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Alan Branch
(@Alan_Branch) reported
from
Frinton-on-Sea, England
@virginmedia waiting 2 weeks for a fix now! since you cut off my mobile due to a glitch in your system! Despite me warning you for 11 months not to cut off my phone… #zerocustomersupport #givemebackmyphone #Hownottorunabuisness
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company
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Mark Griggs
(@Griggsy1968) reported
from
Colchester, England
@virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
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Graeson Laitt
(@Laitty) reported
from
Colchester, England
Great time for my internet to go down again. Third time this week @virginmedia #colu
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¢σℓℓєттє ℓуηη мσσяє♥
(@ColletteLynn_) reported
from
Great Horkesley, England
@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.
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Richard Martin
(@gunsmoke70) reported
from
Colchester, England
@virginmedia what’s the issue with the service in colchester CO2 area
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Darren Grove
(@Grovesy71) reported
from
Colchester, England
@virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer
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Richard Martin
(@gunsmoke70) reported
from
Manningtree, England
@7pudinis @virginmedia Was signal issue that originated from the Initial install yrs ago, bent wire in outside box, I guess over the yrs degraded till no signal, all fixed now
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ryanz
(@ryanzfnr) reported
.@virginmedia stupid ***** just terminate ur whole company
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Kwabena🐝🇬🇭
(@DrKwabz) reported
I now know how the mandem feel about Virgin Media cause is it actually every week you need to have an issue?
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Gill
(@Gypsygillybean) reported
@virginmedia No. I’m busy. I held on for over 12 minutes. I see a missed call, but as I say, I’m busy. I don’t have the energy to keep phoning and going through security twice because they have to transfer me every time. Help?
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Denise T Phoenix
(@DeniseTPhoenix1) reported
@virginmedia I'll give it another try, but if I'm sent around no man's land again I'll be so cross! But thank you for your help.
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Gary Pickles
(@CompleteGoober) reported
@virginmedia No, I don't have time to post onto a forum. This has been ongoing all month and you're asking me to post it onto a forum. Ridiculous. There was no problem at all, you tampered with something and now it's knackered. Your technical guy said it would be fixed, so why hasn't it been?
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Nicki🌈💕🌈
(@Nicki_n_Wayne) reported
@virginmedia It comes up with there's a technical issue please try again
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UltraFoil
(@UltraFoil) reported
@virginmedia No it sent me through a list of options that led to a dead end. I'm getting conflicting information from the Virgin app; it says there isn't a problem in my area, but also that they're working on the problem in my area! The phone call led to them just sending me a link.
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bethy
(@betttttthy) reported
@virginmedia It is a one off credit due to complete loss of service for 9 days. Every time I ask why it’s not been applied, I’m told it has now been applied and it will appear on my next bill. I’m then given a bill with no deductions! Extremely frustrating.
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Martana Price
(@MartanaPrice) reported
@virginmedia Perhaps but is that a call centre in the Philippines because they wont know anything! I am still being charged for a service that I am not receiving 100% of though
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Criminology Student
(@binreminded) reported
@virginmedia That he knew my old email address from when we signed up for the service seemed a confirmation. I thought how could he have got that? I amended it on his device. He said we should get an email.