Virgin Media Outage Report in Bungay, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bungay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bungay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Bungay, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich and Long Stratton.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
TV | |
| Norwich |
Total Blackout | |
| Long Stratton |
Internet | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bungay, England
Latest outage, problems and issue reports in Bungay and nearby locations:
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gary thompson
(@garygts85) reported
from
Norwich, England
Oh my god virgin media down, 3 helpline calls and still no help!!#nightmare#virginmedia#nobroadband
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@virginmedia Season’s greetings. An engineer has replaced the cable in the road with a temporary one and it works but it’s super slow, definitely not fibre quality! Any idea when this might be improved? J
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@virginmedia Media issues but I'd rather not discuss on here
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
4 days in and the Internet still isn’t working, very poor @virginmedia 👎
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.
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Ceyda Aldemir-Down
(@aldemirdown) reported
from
Norwich, England
@virginmedia I still have not talked to anyone to get help. I was sent a text last morning at 7 asking if I still need help which I saw last night 🤪
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@TumbleweedBob @virginmedia Sorry to jump on your thread, but I'm also having issues with @virginmedia who are awful at customer service and I'd just like to cancel my contract. Tried to do this morning but webchat decided to end and I've heard nothing back.
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Areej Alruwaili
(@missrose0078) reported
from
Norwich, England
@virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours
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James Pegg
(@PeggJames) reported
from
Norwich, England
Trying to sort an issue for my parents but the website is a joke just keeps sending me round in circles 😮 @virginmedia
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Abi
(@AbiMuddiman) reported
from
Norwich, England
@virginmedia my WiFi keeps dropping out, can’t sign into my account to get help for some reason, called and was on hold for 30 mins then got disconnected, no response on live chat either. Please advise what to do as we are working from home and need WiFi
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@virginmedia No, nothing was resolved. I still wish to cancel my contract
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💀👽
(@SaintNickII) reported
from
Norwich, England
@virginmedia u can suck my ass ur wifi is shit
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider
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Kerry 👩🏻💻 Marketer
(@MM_Kerry) reported
from
Norwich, England
@virginmedia Yep, it’s so slow and unreliable
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia NR1 4BS if need to check, it’s not letting me report the problem
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen
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尺ㄖ乃
(@robbuhler) reported
from
Norwich, England
@virginmedia evening, we have phoned once today re; activating WiFi hub, however it’s flashed all day. We reset but still flashing hours later, and now can’t get through on phone to activate new WiFi box. Any help at all? Been on hold for an hour now, no WiFi for 2 days.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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chrisccolin
(@morganherwing67) reported
@virginmedia Just answer in full my online complaint
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Joshua Pascoe
(@JoshuaPascoeJP) reported
@virginmedia Your call centre service is THE worst. Clueless idiots who just read from a script with ZERO common sense.
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ElizabethJane
(@mysocialejh) reported
@virginmedia listen you *****, I’ve had enough of your **** ******* customer service and your abysmal treatment of a LONG TIME customer. We’ve recently changed packages and are now being overcharged and we can’t even get through because of the stupid ******* automated service.
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April Welsh
(@awelsh22) reported
@virginmedia After speaking to your first colleague, who advised wasn't your problem, and then speaking to Netflix who said it wasnt there issue for refunds, although cancelled the account. I then rung you again, a colleague advised to write to your complaints department online. 😭
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Sebastian Brandow
(@Sebbrandow) reported
@virginmedia Please set me up with an online chat so I can finally resolve this issue as I've been charged again and do not want to pay more fines due to incompetent customer service.
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Craig Reid
(@reid2131) reported
@virginmedia They don’t speak any English. That’s the issue.
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Olly Buxton
(@ollybuxton) reported
I don’t normally do this, but nobody should bother with Virgin Media. The customer service is absolutely terrible. They’ve farmed it out to a call centre abroad full of people who just pass your query between themselves until one of them hangs up.
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Craig (he/him) | LunarShadow Designs
(@whodo_voodoo) reported
@virginmedia Yes, it does imply that there should be and the fact there isn't is concerning given people may be signing a contract without those terms being available. Your legal team may have an issue with that. Is there any way to get the page fixed or have the terms emailed to me?
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ElizabethJane
(@mysocialejh) reported
@virginmedia Yes I have put in a complaint and was told we’d get a call back by today and we’ve heard nothing. The online account is showing a bill for last month + this month which is wrong because had I not changed package you would’ve happily charged me the £59 it was going to be.
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Ed
(@JunBo4) reported
@virginmedia I have cleared cache snd this hasn't worked. I have had to phone again the customer service guys and they said my number has been updated to the correct number and that the engineer would call me on my preferred mobile number.