Virgin Media Outage Report in Bungay, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Bungay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bungay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Bungay, England
The most recent Virgin Media outage reports came from the following cities: Norwich, and Long Stratton.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich
|
TV | 5 days ago |
|
Norwich
|
Wi-fi | 15 days ago |
|
Norwich
|
Internet | 18 days ago |
|
Norwich
|
TV | 20 days ago |
|
Norwich
|
Total Blackout | 29 days ago |
|
Norwich
|
TV | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bungay, England
Latest outage, problems and issue reports in Bungay and nearby locations:
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Ash Ashman (@thomasashman64) reported from Norwich, England@virginmedia Media issues but I'd rather not discuss on here
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Ash Ashman (@thomasashman64) reported from Norwich, England@jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider
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Hello i'm Paul! (@paulmmace) reported from Norwich, England@virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV
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Frances Godden (@LaGodden) reported from Norwich, England@virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!
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Frances Godden (@LaGodden) reported from Norwich, England@virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...
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Sam Gravener (@Spr1718) reported from Norwich, England@virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.
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christopher pegg (@ChrisWolfSpirit) reported from Norwich, England@virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused
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Sam Gravener (@Spr1718) reported from Norwich, England@BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent
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Frances Godden (@LaGodden) reported from Norwich, England@virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.
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FussyDave (@FussyDave) reported from Norwich, England@virginmedia #bgt ruined by your outage. Please don't advertise how good your service is for at least 6 months 🖕🏻
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Frances Godden (@LaGodden) reported from Norwich, England@virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.
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Mike Moore (@MikeMoore6) reported from Norwich, England@richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎
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Jamie O'Brien 🤫🤓🤯 (@jamie_obrien) reported from Norwich, England@virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to
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christopher pegg (@ChrisWolfSpirit) reported from Norwich, England@virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install
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Frances Godden (@LaGodden) reported from Norwich, England@virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!
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James Jackaman (@jacko_1989) reported from Norwich, England@virginmedia yet again shocking customer service over the phone, asked to speak to a manager and the agent hung up on me. On the phone again and whoops, your agent keeps forgetting to put me on hold whilst he speaks to a manager and I can hear everything.This call is embarrassing
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Frances Godden (@LaGodden) reported from Norwich, England@virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.
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Hello i'm Paul! (@paulmmace) reported from Norwich, England@virginmedia I just couldn't believe what I heard! As a very long customer of V/M I phoned them to see what they could do for me as I'm out of contract, basically he just said There's nothing he could offer me! apart from phone back in 10 days or so And see what's on offer then!
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Andy Coates (@AndyWoodturner) reported from Beccles, England@dunleavy138 @NOWTV @virginmedia I've never had virgin so can't really answer about them...but the NowTV box with Entertainment package seems to do for D. It has comedy, movies, Sky channels Etc., and it's no contract and far cheaper than alternatives.
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Beavis (@BEAV1S96) reported from Norwich, England@virginmedia You send me this crap all the time, and it never works, just accept the fact your WiFi/internet is complete dog shite
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachael Smith (@rainbagel) reported@virginmedia Want to cancel my contract. I started talking to your bot on WhatsApp but it stopped responding 2 hours ago 🙄
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Fran Méndez (@FranMendez_) reported@virginmedia Hi @virginmedia I already called 0345454111 option 1, 2 then 4 and waited for more than 1h and you hung up on me several times. At the moment I've been waiting for more than 3 hours in the 07533051809 @WhatsApp chat and it's just a bot. Terrible!
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CRiMEBear (@CRiMEYBear) reported@virginmedia You owe us about £50 now, and we keep counting. We tried to call (was on the phone for two 2hours, was connected to literally every person in the bloody building and then just disconnected, this happened multiple times and you never called back)
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Wesley Fry (@Wesfryday) reportedCan I just swap provider without having to contact the dreaded @virginmedia. The customer service is truly the worse ever, but the product is quite good. But I shouldn’t have to pay for something I’m not even using
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Rob (@roburdick) reported@virginmedia Hello, the problem is no one answers the phone and an hour on hold is too much! I would like to cancel my contract but finding this difficult due to lack of customer support. I would like somebody to call me back. Maybe you could add a callback function?
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CRiMEBear (@CRiMEYBear) reported@virginmedia HONEST TO GOD!!! You guys have by far the WORST service there is. Since 1 1/2 months we are trying to switch our WIFI to our new property and you are just blood INCAPABLE!!! However, you are happy to just take our money, for a service we cannot use.
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Misuzu (@misuzu_solo) reported@virginmedia I need to cancel my services but I need to actually speak to somebody
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Philip Long (@ptalong) reported@virginmedia Trying to cancel my account but can’t get through on the phone. 3rd attempt at calling, been in a queue for over an hour now, have listened to Sam Ryder’s song more times than I can remember. Please help!
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Simon Giles (@sygiles) reported@virginmedia Nothing so not bothered anymore, I’m very disappointed to say the least , had the same issue last time so went through all the stress and confirm tge cancellation only 2 days later received a call explaining how valuable I am
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noëloh 🇮🇪 🇪🇺 🇬🇧 📚 🎨 🏉 (@n03l0h) reported@virginmedia We need to discuss your poor retention offers for existing (indeed, longstanding) Virgin customers -- but how can we if we can't get thru on the phone? My partner has tried your website but evidently that's malfunctioning too.