Virgin Media Outage Report in Beccles, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beccles, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beccles and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Beccles, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich and Great Yarmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
Total Blackout | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Beccles, England
Latest outage, problems and issue reports in Beccles and nearby locations:
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.
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𝕊𝕠𝕡𝕙
(@sophieroberts) reported
from
Great Yarmouth, England
Need to change internet provider, Virgin Media are ****. Think I use my 4G more than I use my WiFi 🙄 #virginmediadown
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James Pegg
(@PeggJames) reported
from
Norwich, England
Trying to sort an issue for my parents but the website is a joke just keeps sending me round in circles 😮 @virginmedia
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@virginmedia Media issues but I'd rather not discuss on here
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.
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Grant Bartlett
(@GrantRBartlett) reported
from
Lowestoft, England
@RooRach @virginmedia @LozzaFox Assuming you have a mobile device and there is a signal in your area. 🤔
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen
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Areej Alruwaili
(@missrose0078) reported
from
Norwich, England
@virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@virginmedia No, nothing was resolved. I still wish to cancel my contract
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@TumbleweedBob @virginmedia Sorry to jump on your thread, but I'm also having issues with @virginmedia who are awful at customer service and I'd just like to cancel my contract. Tried to do this morning but webchat decided to end and I've heard nothing back.
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia NR1 4BS if need to check, it’s not letting me report the problem
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@virginmedia Season’s greetings. An engineer has replaced the cable in the road with a temporary one and it works but it’s super slow, definitely not fibre quality! Any idea when this might be improved? J
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Ceyda Aldemir-Down
(@aldemirdown) reported
from
Norwich, England
@virginmedia I still have not talked to anyone to get help. I was sent a text last morning at 7 asking if I still need help which I saw last night 🤪
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尺ㄖ乃
(@robbuhler) reported
from
Norwich, England
@virginmedia evening, we have phoned once today re; activating WiFi hub, however it’s flashed all day. We reset but still flashing hours later, and now can’t get through on phone to activate new WiFi box. Any help at all? Been on hold for an hour now, no WiFi for 2 days.
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LENNIE GENT
(@LENNIEGENT) reported
from
Great Yarmouth, England
@VirginAtlantic Sort out a problem with VIRGIN BUSINESS MEDIA
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
4 days in and the Internet still isn’t working, very poor @virginmedia 👎
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Abi
(@AbiMuddiman) reported
from
Norwich, England
@virginmedia my WiFi keeps dropping out, can’t sign into my account to get help for some reason, called and was on hold for 30 mins then got disconnected, no response on live chat either. Please advise what to do as we are working from home and need WiFi
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💀👽
(@SaintNickII) reported
from
Norwich, England
@virginmedia u can suck my ass ur wifi is shit
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Korsner
(@jasonkfilm) reported
@ThreeUKSupport I requested my PAC and gave it to my new provider @virginmedia. They’ve told me my contract with you ends only once my number transfers on 23rd March, even though I stopped using your service on 19th and requested cancellation on 20th? No-one mentioned 30 days notice.
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Chris
(@doughty182) reported
@virginmedia Are you seriously taking the mick? I have spend hours on the phone to virgin where they have confirmed an issue. Now when you call, you have an automated message saying there is a fault in my area. The phone will not ring through. This is disgusting service
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James McVey
(@TheVampsJames) reported
@virginmedia Do you have a history logged of my issues? It’s been about 3 months. Currently isn’t connection just drops from time to time, which cuts any streaming dead. I was told area issues were to blame but they were supposedly fixed last month. All this &the bill increased this month🥲😬
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Jason Lovett
(@JLo197177) reported
@virginmedia Why should I have to go on a community forum to get my problem resolved
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Simon harrison
(@Simonha14504622) reported
@virginmedia I’m sorry but I think that’s ridiculous you are quite happy to go in and install NEW customers but won’t go in and install existing customers extra services for his disabled friend POOR customer service
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Chris
(@doughty182) reported
@virginmedia Is there any update? When I call I just get an automated message saying you’re working on the issue. This is not good enough. I need this back today!! I will be unable to do my job without internet
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Mòrag (😷...💉...😷)
(@6d6f) reported
Existing @virginmedia customer means I get to pay double what they charge new customers. I'm willing to sign an 18 month contract (nowhere else to go) but they don't care.
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David JS Dawkes-Hall 💙
(@statto95) reported
@virginmedia Nope. Just the fact that Virgin seems to go down on a daily basis.... Good job I'm not running an ambulance control room from the office at home
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Saurabh Rana
(@Mr_Saurabh_Rana) reported
@virginmedia Only thing I am doing these days is just trying to connect Virgin..so free I am, right? Just spent almost 15-16 hours on your customer services so far..and looks like working for Virgin now..#virginmediadown
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Lilacpeaches
(@Lilacpeaches1) reported
Ummm anyone else’s @virginmedia broadband down?!