Virgin Media Outage Report in Beccles, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beccles, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beccles and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 23: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Beccles, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich and Great Yarmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Wi-fi | |
| Great Yarmouth |
TV | |
| Great Yarmouth |
TV | |
| Norwich |
Internet | |
| Norwich |
TV | |
| Great Yarmouth |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Beccles, England
Latest outage, problems and issue reports in Beccles and nearby locations:
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.
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Areej Alruwaili
(@missrose0078) reported
from
Norwich, England
@virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours
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christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused
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💀👽
(@SaintNickII) reported
from
Norwich, England
@virginmedia u can suck my ass ur wifi is shit
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@virginmedia Media issues but I'd rather not discuss on here
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!
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JDR DecSpec
(@JDRDecSpec) reported
from
Great Yarmouth, England
@virginmedia Your customer service is something else. 12 days I have been without my landline number since new installation! And 10+ hours wasted on the phone to resolve the issue to now avail! How am I suppose to run a buisness without it please tell me!
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Mike Moore
(@MikeMoore6) reported
from
Norwich, England
@richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎
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Jamie O'Brien 🤫🤓🤯
(@jamie_obrien) reported
from
Norwich, England
@virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.
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Abi
(@AbiMuddiman) reported
from
Norwich, England
@virginmedia my WiFi keeps dropping out, can’t sign into my account to get help for some reason, called and was on hold for 30 mins then got disconnected, no response on live chat either. Please advise what to do as we are working from home and need WiFi
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Shane Shanahan
(@Shane_Shanahan) reported
from
Great Yarmouth, England
@virginmedia Well I’ve changed my bank details and called several times to try pay you but the last 2 of your agents somehow couldn’t understand my English accent so I might just keep the money and go down the pub... cheers 🍻
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.
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christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.
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Hello i'm Paul!
(@paulmmace) reported
from
Norwich, England
@virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cryptonite
(@cryptonite_01) reported
@virginmedia Just spoke to an advisor who said they were supposed to cancel the move on their end but they forgot. Now I'm being told it can take upto 48 hours for my line to be connected again. I can't wait 48 hours I have work to do from home. Its an error u guys have made so sort it asap
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Bill Kilvington 💙 FCODP, FRCA
(@BillKilvington) reported
@BBCTech @guardiantech Virginmedia has accidentally locked many many people out of their email accounts with a disastrous spam filter upgrade. The help forum is full of complaints with no fix in sight. This is flying under the news radar
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Liam McGarry
(@spurs_me_on) reported
@virginmedia I’d also suggest to everyone looking for a #broadband provider that they look elsewhere as Virgin provide truly awful service. Save yourselves the pain of having to call people that cannot help you.
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Ministry Of Slam
(@MinistryOfSlam) reported
@virginmedia We’ve still got a very unstable connection.. One of your colleagues told us it would be rectified by 9:00am.. We hope we can get the issue fixed or else we won’t be able to do tonight’s show. Which will let down a lot of listeners and also cost us money. Our DM’s are open..
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Robbie Khan
(@robbiekhan) reported
@virginmedia Internet in PO12 has been down all day and status shows projected fix isn't until after midnight. Who do I call this time to arrange credit back onto my account for this #outage?
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Dylan Burke
(@Dilbonk) reported
@virginmedia Not trying to be smart here but apologising isn't fixing the problem. Why don't ya get an engineer to try and work from home with 3rd world Internet service. Can't attend zoom meetings with work over the **** service ye provided.
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Jonny Brayson
(@braysoj1) reported
from
Keighley, England
@virginmedia internet gone down bd22 6hn
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Melissa Rose
(@mellyhugs) reported
@virginmedia Hi there - they keep telling me it is fixed, but nothing has been done. And the last time I called the support line they told me they don't have access and I will need to wait for complaints to call me.
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Cryptonite
(@cryptonite_01) reported
@virginmedia Now my Internet has been disconnected when the advisor clearly said they will cancel the move request until my complaint is looked at. Sort this out I work from home and require Internet
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Nigel - Tech Twitch Tinkerer.
(@sniperpenguin) reported
@returnofthet @virginmedia 1. Inaist on an engineer call-out. 2. Tell them you have already rebooted 3. Grab ping / traceroute logs from your PC 4. Grab the logs from the superhub (shows link status at their end) Faulty equipment can cause trouble for a lot of homes in an area.