Virgin Media Outage in Bournemouth, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Some problems detected at Virgin Media

Virgin Media problems in the last 24 hours in Bournemouth, England

Virgin Media Outage Chart in Bournemouth, England

October 16: Problems at Virgin Media

Virgin Media is having issues since 01:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(55.32%)
Wi-fi
(15.85%)
Phone
(10.47%)
TV
(7.53%)
E-mail
(5.72%)
Total Blackout
(5.12%)

Virgin Media Outage Map Near Bournemouth, England

The most recent outage reports and issues originated from Bournemouth, Poole, Christchurch, Ferndown, Poole and New Milton.

Bournemouth TV
Bournemouth Internet
Bournemouth Phone
Bournemouth TV
Poole Internet
Poole Internet

Virgin Media in Bournemouth, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Bournemouth, England

Latest outage, problems and issue reports in Bournemouth and nearby locations:
  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia we have had Internet and TV trouble for weeks and now it's currently hours at a time. Yes least now it's acknowledging there is an issue in area but nothing seems to be a perm fix. Because it's only hours we are not compensated and yet I'm using my data up too.

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia Bh10 4bt is the main issue

  • michele4675 Michele Hardy (@michele4675) reported from Poole, England

    @virginmedia hi, I’ve been trying to get through to you guys for the last 40 mins but no answer and have heard the same songs 4 times each. Need help with phone line as not working properly. Please dm me. Many thanks

  • LStacey Lee Stacey (Pilchard) (@LStacey) reported from Bournemouth, England

    @virginmedia I think you have misunderstood my intent. I am telling you that your user experience is poor. I’m not reporting a disruption in the service, I am criticising it. Also, I am a customer, not a beta tester.

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia Already said I had downloaded it. When I try and look when it has issues it says it is offline and it is next to the TV and not behind it or anything else.

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia No and there never seems to be anything on the service status either. Always says its fine I also have the connect app which is when it states its turned off when it's clearly on.

  • babyduck999 babyduck (@babyduck999) reported from Christchurch, England

    @virginmedia Ok, I'm an existing customer with an XL package + 2 TiVo boxes. I would like to know how much a second identical package would cost me at another property running both alongside each other. Hoping for a good deal

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia We can never get through or get cut off continually hence visit to shop in desperation. We both work during day. Also phone agents have no clue what to do about it or give wrong info or transfer then line goes dead. It is complete nightmare.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    Just want to apologise for current Virgin rants to work colleagues but we have been totally mislead & now can't get anyone to fix it. Wrong info given by staff on phones, cut off contantly @virginmedia @richardbranson

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia Yes, won't respond here any more as you can't help either. At a loss

  • cammie_and_me Mrs_S (@cammie_and_me) reported from Bournemouth, England

    26 years @virginmedia I have been dealing with my husbands account but now you have increased our DD by £10 per month without warning you will not talk to me. And the woman on the other end of the phone does not care!!! #cancel

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    🤞I think we may have actually made headway this morn with @virginmedia issue. But it's been 2 weeks of constant complaining. It shouldn't be this hard & shouldn't haven't arisen in first place. Wasted time on this approx 18 hrs of our time 😟 #CustomerService #exhausted

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia They agree then get transferred to accounts & billing and left on hold each time 30mins without anyone speaking. Have to put phone down obviously. 3rd time I have explained this here also. No one does anything @richardbranson

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia @richardbranson after 2 wks still unable to reach accs & billing re overcharging. Still left on hold everytime over 30mins. Been 7 days since official complaint & no contact from anyone either. Unacceptable so cancelling DD. #fedup #poorcustomerservice #disappointed

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia Media, but primarily accounts and billing, now been 2 days and not a word since you promised me contact. You did this here via Twitter. I have made official complaint.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia You asked me to let you know if contact had been made. Spent most of Monday tweeting problem to you so not going to repeat & waste my evening.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia ..... unfortunately no contact for resolution about over charging & inability to make contact with billing & accounts dept. 😖 Customer service still non existent. Complete let down.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia Only on the phone!! Whole problem is keep getting left on hold when put through to billing. Now wasted over half a day trying to resolve this. There must be a way someone can sort this surely. Incredibly annoying & not acceptable.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia Agreed new media tv inter contract inc hubby mob phone unlimited data,text,etc. New agreed dir debit but today old amount still charged no changes have been made as can never sort with billing dept. At home now if someone can phone. Also lodged official complaint today.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia Continually phoning to sort out new agreed payment. 1st person says yes all agreed but then put through to billing & not able to complete, always left on hold every time waiting more than 25mins. Have to put down phone. Happened 6 times now. 😖

  • TamzLALee Tamzin L A Lee (@TamzLALee) reported from Bournemouth, England

    @virginmedia worst company I have ever had to deal with, have been waiting now over 2 weeks for my click & collect order and constantly being lied to and told something different on every call. Spent over 8hrs on the phone to different people. AVOID AT ALL COSTS!!!

  • tbramble19 RUDDY (@tbramble19) reported from Bournemouth, England

    @kelcrago @virginmedia Virgin media are a bag of shit literally cannot wait for the year to finish

  • keithward329 keith nigel ward (@keithward329) reported from Bournemouth, England

    @virginmedia kept on phone for about an hour, no answer, TV faults for over a month in the Bournemouth area, answering the phone would help or get proper engineers to work for you, as being owned by a yank company, obviously don't give a toss, cancelling DD

  • emilyjj_ Emily Johnson (@emilyjj_) reported from Christchurch, England

    @virginmedia I originally contacted you & stated that noone in our block had virgin & I was advised that this would be sorted & you just needed permission from the landlord which we got. Now there has been this awful switchover process & we are going without internet for a month!

  • ccTyrant George Smith (@ccTyrant) reported from Christchurch, England

    @mir0ndy Like sometimes virgin media just breaks (like right now), but when it isn’t broken, it’s really good

  • NigelGM Nige to my friends (@NigelGM) reported from Bournemouth, England

    @virginmedia please help post code bh65ab internet not working at all trying to work from home please help

  • RustyFR Russ (@RustyFR) reported from New Milton, England

    Bloody #virginmedia BB down yet again🤬🤬🤬 3rd time in a year. Useless customer service 🤯

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @wak_hb @MannyMann @virginmedia Mine works fine ,never had a issue with it

  • ccTyrant George Smith (@ccTyrant) reported from Christchurch, England

    .@virginmedia please can you get your internet together. Usually it’s the WiFi signal being a pain but now the whole broadband system is acting up, being intermittent

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia Nothing happened... Checked the channel at 7:15 this morning and it was just a black screen with a msg saying try later etc.. Was like that till we left. I have now checked and it is back on but your colleague above said they knew about the issue.

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    Cbeebies isn't working on Virgin send help ASAP. @CBeebiesHQ @virginmedia

  • HLemonoftroy heather nichols (@HLemonoftroy) reported from Bournemouth, England

    @virginmedia Yet another hour of my life I won’t get back....text conversation for an hour achieving nothing still no progress on my complaint and another number to ring.

  • HLemonoftroy heather nichols (@HLemonoftroy) reported from Bournemouth, England

    @virginmedia I have done again this morning took 15 mins to get through, when I mentioned I was chasing a complaint she hung up, I got through a second time and after one sentence she hung up again....I was polite. #worstcustomerexperienceever #donottrustvirgin #virgin

  • LittleEnnis Lee Burdett (@LittleEnnis) reported from Christchurch, England

    @virginmedia why is your broadband so rubbish nearly everyday of this month it’s been down fed up off having to restart it . Sort it out dam it #virginmedia

  • jillladelus1 jill adelus (@jillladelus1) reported from Poole, England

    @virginmedia Can u tell me why, when i log into the BBC/Virgin access to get my You Tube video, it won't accept a Code or password the Virgin guy gave me, because i think this is where the problem/lack of access lies🤔

  • jillladelus1 jill adelus (@jillladelus1) reported from Poole, England

    @virginmedia He said play around with it & get used to it but that.s no good if u can't put a constantly changing - every 60 seconds-code & pw in & where do u go to find them. I'm totally lost & i want my old system back with no horrid BBC spies in my lounge. How dare they interfere

  • mmould_pooleNHS Mark Mould (@mmould_pooleNHS) reported from Poole, England

    @virginmedia There is no fault as always - just very slow internet service - feels like back to ZX81 era

  • mmould_pooleNHS Mark Mould (@mmould_pooleNHS) reported from Poole, England

    @SkyUK customer service different level @virginmedia

  • mmould_pooleNHS Mark Mould (@mmould_pooleNHS) reported from Poole, England

    @virginmedia Speed is awful I am on 💯 and would go back to sky if contract not in place

  • mmould_pooleNHS Mark Mould (@mmould_pooleNHS) reported from Poole, England

    @michdix68 @virginmedia I have always been with sky until last 9 months - virgin massive mistake ! Slow slow slow

  • Keifski Craig Keith (@Keifski) reported from Ringwood, England

    @SkyUK @HellyyBabyy You cannot speak when @virginmedia offers 10x the speed and your modem doesn’t allow signal the reach the room directly above it.

  • bobbafin Fin Cooper (@bobbafin) reported from Bournemouth, England

    @virginmedia First thing I do , even when there has been known issues it usually says " no known issues " .

  • Jax9998 Jackie Bessant (@Jax9998) reported from Poole, England

    Since renewing my Vivid 350 fibre optic contract with @virginmedia (same fibre package for less money) the service has suddenly gone drastically downhill - poor speed and constantly losing connection ... 😠

  • clairedyer00 Claire (@clairedyer00) reported from Bournemouth, England

    @SkyUK @itvnews @ITV @MartinSLewis Name and shame @virginmedia poor service but happy to take my money they shouldn’t be aloud to get away with it!!

  • clairedyer00 Claire (@clairedyer00) reported from Bournemouth, England

    @jimbocalvo @virginmedia Snap they said they will refund me £1.57 for 6 weeks of no service because I haven’t reported it every day!!! Piss takers!!!

  • clairedyer00 Claire (@clairedyer00) reported from Bournemouth, England

    @virginmedia another 1.5hours playing phone call tennis to be told I will be refunded £1.57 for 6 weeks loss of service because I haven’t called to report it every day!!!!! @richardbranson if I was you I’d be ashamed!!!!! 2 years of wasted money and time!!! Disgusting

  • Briomara Brian O Mara (@Briomara) reported from Bournemouth, England

    @virginmedia have had my media (broadband & tv) installed on November 24th and now it down. Was told an engineer can get to you Friday. So your service lasted 11 days. Not helpful when you work from home. And the call centre bloke hung up on me. Service is atrocious

  • CardJulia Julia Card (@CardJulia) reported from Poole, England

    @virginmedia I’ve twice emailed now at end of Oct and again end of Nov about one of your green cabinets in our street which has the front missing and needs to be fixed. I await a resolution.

  • chilpark Amy Britton (@chilpark) reported from Poole, England

    @virginmedia Fine. I had knee surgery a few months ago. I have been struggling every month with the bill and doing my best to pay at least £50 each month. It’s the only way we can pay something on all our bills and this morning you shut off service.

  • clairedyer00 Claire (@clairedyer00) reported from Bournemouth, England

    @virginmedia This has been going on for over 2 years! All the customer service say is there is a fault in the area!! It’s a joke!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • pauljoneill Paul O'Neill (@pauljoneill) reported

    "In Columbia, many Jesuits hate me & have tried to destroy me through the media, which is controlled by their Masonic friends. A famous Jesuit wrote a book saying Jesus never resurrected & the Blessed Virgin had many children. I publicly condemned this heresy." Marino Restrepo

  • Kaitelouise2 Kaitelouise official (@Kaitelouise2) reported

    @virginmedia is wifi down it's not working

  • Itsdaniel_luis Daniel 🇵🇹🇬🇧 (@Itsdaniel_luis) reported

    @virginmedia sort your ******* shit out

  • andyfin86 Andy Finlay (@andyfin86) reported

    @robbiev73891735 @virginmedia @sarah3taylor Cause virgin media are crap. It’s beyond a joke now

  • MrEManLoL ReeceW (@MrEManLoL) reported

    @virginmedia @MoneyTelegraph Part 3, include the calls where they told me I wouldn’t pay a fee. I put a formal complaint mid Sept and was told the early fee wouldn’t be charged until complaint completed but I have just noticed a bad credit score mark. Still nothing from virgin.

  • ItalianoinC ItalianoinCork (@ItalianoinC) reported

    @VirginMediaIE Virgin media Is down at my apartment in Cork. Check everything to no avail, and no support available.

  • wonderIandsan annie in wonderland 🧚🏻‍♂️ (@wonderIandsan) reported

    my wifi’s down again, virgin media can suck a ******* ****

  • DanielIqbal1999 Daniel Iqbal (@DanielIqbal1999) reported

    @ThreeUK @virginmedia and BT, all go down at exactly the same time, nation-wide.... I doubt that’s a coincidence

  • NimoOoL Nimool (@NimoOoL) reported

    It sucks when ur @virginmedia 250mbs stops working right in the middle of your Netflix show 🙄

  • realproudtgirl realproudtgirl (@realproudtgirl) reported

    @virginmedia When I signed up to the Corona package. You told me I'd have 200mbps. I didnt realise this was a 21 hour plan that would start at 3am and finish about midnight. What do you do to your network at this time of night when I'm 'out of plan'.