Virgin Media Outage in Bournemouth, England

@virginmedia we have had Internet and TV trouble for weeks and now it's currently hours at a time. Yes least now it's acknowledging there is an issue in area but nothing seems to be a perm fix. Because it's only hours we are not compensated and yet I'm using my data up too.

@virginmedia Bh10 4bt is the main issue

@virginmedia hi, I’ve been trying to get through to you guys for the last 40 mins but no answer and have heard the same songs 4 times each. Need help with phone line as not working properly. Please dm me. Many thanks

@virginmedia I think you have misunderstood my intent. I am telling you that your user experience is poor. I’m not reporting a disruption in the service, I am criticising it. Also, I am a customer, not a beta tester.

@virginmedia Already said I had downloaded it. When I try and look when it has issues it says it is offline and it is next to the TV and not behind it or anything else.

@virginmedia No and there never seems to be anything on the service status either. Always says its fine I also have the connect app which is when it states its turned off when it's clearly on.

@virginmedia Ok, I'm an existing customer with an XL package + 2 TiVo boxes. I would like to know how much a second identical package would cost me at another property running both alongside each other. Hoping for a good deal

@virginmedia We can never get through or get cut off continually hence visit to shop in desperation. We both work during day. Also phone agents have no clue what to do about it or give wrong info or transfer then line goes dead. It is complete nightmare.

Just want to apologise for current Virgin rants to work colleagues but we have been totally mislead & now can't get anyone to fix it. Wrong info given by staff on phones, cut off contantly @virginmedia @richardbranson

@virginmedia Yes, won't respond here any more as you can't help either. At a loss

26 years @virginmedia I have been dealing with my husbands account but now you have increased our DD by £10 per month without warning you will not talk to me. And the woman on the other end of the phone does not care!!! #cancel

🤞I think we may have actually made headway this morn with @virginmedia issue. But it's been 2 weeks of constant complaining. It shouldn't be this hard & shouldn't haven't arisen in first place. Wasted time on this approx 18 hrs of our time 😟 #CustomerService #exhausted

@virginmedia They agree then get transferred to accounts & billing and left on hold each time 30mins without anyone speaking. Have to put phone down obviously. 3rd time I have explained this here also. No one does anything @richardbranson

@virginmedia @richardbranson after 2 wks still unable to reach accs & billing re overcharging. Still left on hold everytime over 30mins. Been 7 days since official complaint & no contact from anyone either. Unacceptable so cancelling DD. #fedup #poorcustomerservice #disappointed

@virginmedia Media, but primarily accounts and billing, now been 2 days and not a word since you promised me contact. You did this here via Twitter. I have made official complaint.

@virginmedia You asked me to let you know if contact had been made. Spent most of Monday tweeting problem to you so not going to repeat & waste my evening.

@virginmedia ..... unfortunately no contact for resolution about over charging & inability to make contact with billing & accounts dept. 😖 Customer service still non existent. Complete let down.

@virginmedia Only on the phone!! Whole problem is keep getting left on hold when put through to billing. Now wasted over half a day trying to resolve this. There must be a way someone can sort this surely. Incredibly annoying & not acceptable.

@virginmedia Agreed new media tv inter contract inc hubby mob phone unlimited data,text,etc. New agreed dir debit but today old amount still charged no changes have been made as can never sort with billing dept. At home now if someone can phone. Also lodged official complaint today.

@virginmedia Continually phoning to sort out new agreed payment. 1st person says yes all agreed but then put through to billing & not able to complete, always left on hold every time waiting more than 25mins. Have to put down phone. Happened 6 times now. 😖

@virginmedia worst company I have ever had to deal with, have been waiting now over 2 weeks for my click & collect order and constantly being lied to and told something different on every call. Spent over 8hrs on the phone to different people. AVOID AT ALL COSTS!!!

@kelcrago @virginmedia Virgin media are a bag of shit literally cannot wait for the year to finish

@virginmedia kept on phone for about an hour, no answer, TV faults for over a month in the Bournemouth area, answering the phone would help or get proper engineers to work for you, as being owned by a yank company, obviously don't give a toss, cancelling DD

@virginmedia I originally contacted you & stated that noone in our block had virgin & I was advised that this would be sorted & you just needed permission from the landlord which we got. Now there has been this awful switchover process & we are going without internet for a month!

@mir0ndy Like sometimes virgin media just breaks (like right now), but when it isn’t broken, it’s really good

@virginmedia please help post code bh65ab internet not working at all trying to work from home please help

Bloody #virginmedia BB down yet again🤬🤬🤬 3rd time in a year. Useless customer service 🤯

@wak_hb @MannyMann @virginmedia Mine works fine ,never had a issue with it

.@virginmedia please can you get your internet together. Usually it’s the WiFi signal being a pain but now the whole broadband system is acting up, being intermittent

@virginmedia Nothing happened... Checked the channel at 7:15 this morning and it was just a black screen with a msg saying try later etc.. Was like that till we left. I have now checked and it is back on but your colleague above said they knew about the issue.

Cbeebies isn't working on Virgin send help ASAP. @CBeebiesHQ @virginmedia

@virginmedia Yet another hour of my life I won’t get back....text conversation for an hour achieving nothing still no progress on my complaint and another number to ring.

@virginmedia I have done again this morning took 15 mins to get through, when I mentioned I was chasing a complaint she hung up, I got through a second time and after one sentence she hung up again....I was polite. #worstcustomerexperienceever #donottrustvirgin #virgin

@virginmedia why is your broadband so rubbish nearly everyday of this month it’s been down fed up off having to restart it . Sort it out dam it #virginmedia

@virginmedia Can u tell me why, when i log into the BBC/Virgin access to get my You Tube video, it won't accept a Code or password the Virgin guy gave me, because i think this is where the problem/lack of access lies🤔

@virginmedia He said play around with it & get used to it but that.s no good if u can't put a constantly changing - every 60 seconds-code & pw in & where do u go to find them. I'm totally lost & i want my old system back with no horrid BBC spies in my lounge. How dare they interfere

@virginmedia There is no fault as always - just very slow internet service - feels like back to ZX81 era

@SkyUK customer service different level @virginmedia

@virginmedia Speed is awful I am on 💯 and would go back to sky if contract not in place

@michdix68 @virginmedia I have always been with sky until last 9 months - virgin massive mistake ! Slow slow slow

@SkyUK @HellyyBabyy You cannot speak when @virginmedia offers 10x the speed and your modem doesn’t allow signal the reach the room directly above it.

@virginmedia First thing I do , even when there has been known issues it usually says " no known issues " .

Since renewing my Vivid 350 fibre optic contract with @virginmedia (same fibre package for less money) the service has suddenly gone drastically downhill - poor speed and constantly losing connection ... 😠

@SkyUK @itvnews @ITV @MartinSLewis Name and shame @virginmedia poor service but happy to take my money they shouldn’t be aloud to get away with it!!

@jimbocalvo @virginmedia Snap they said they will refund me £1.57 for 6 weeks of no service because I haven’t reported it every day!!! Piss takers!!!

@virginmedia another 1.5hours playing phone call tennis to be told I will be refunded £1.57 for 6 weeks loss of service because I haven’t called to report it every day!!!!! @richardbranson if I was you I’d be ashamed!!!!! 2 years of wasted money and time!!! Disgusting

@virginmedia have had my media (broadband & tv) installed on November 24th and now it down. Was told an engineer can get to you Friday. So your service lasted 11 days. Not helpful when you work from home. And the call centre bloke hung up on me. Service is atrocious

@virginmedia I’ve twice emailed now at end of Oct and again end of Nov about one of your green cabinets in our street which has the front missing and needs to be fixed. I await a resolution.

@virginmedia Fine. I had knee surgery a few months ago. I have been struggling every month with the bill and doing my best to pay at least £50 each month. It’s the only way we can pay something on all our bills and this morning you shut off service.

@virginmedia This has been going on for over 2 years! All the customer service say is there is a fault in the area!! It’s a joke!

"In Columbia, many Jesuits hate me & have tried to destroy me through the media, which is controlled by their Masonic friends. A famous Jesuit wrote a book saying Jesus never resurrected & the Blessed Virgin had many children. I publicly condemned this heresy." Marino Restrepo

@virginmedia is wifi down it's not working

@virginmedia sort your ******* shit out

@robbiev73891735 @virginmedia @sarah3taylor Cause virgin media are crap. It’s beyond a joke now

@virginmedia @MoneyTelegraph Part 3, include the calls where they told me I wouldn’t pay a fee. I put a formal complaint mid Sept and was told the early fee wouldn’t be charged until complaint completed but I have just noticed a bad credit score mark. Still nothing from virgin.

@VirginMediaIE Virgin media Is down at my apartment in Cork. Check everything to no avail, and no support available.

my wifi’s down again, virgin media can suck a ******* ****

@ThreeUK @virginmedia and BT, all go down at exactly the same time, nation-wide.... I doubt that’s a coincidence

It sucks when ur @virginmedia 250mbs stops working right in the middle of your Netflix show 🙄

@virginmedia When I signed up to the Corona package. You told me I'd have 200mbps. I didnt realise this was a 21 hour plan that would start at 3am and finish about midnight. What do you do to your network at this time of night when I'm 'out of plan'.