Virgin Media Outage in Bournemouth, England

@virginmedia I originally contacted you & stated that noone in our block had virgin & I was advised that this would be sorted & you just needed permission from the landlord which we got. Now there has been this awful switchover process & we are going without internet for a month!

@mir0ndy Like sometimes virgin media just breaks (like right now), but when it isn’t broken, it’s really good

@virginmedia please help post code bh65ab internet not working at all trying to work from home please help

Bloody #virginmedia BB down yet again🤬🤬🤬 3rd time in a year. Useless customer service 🤯

@wak_hb @MannyMann @virginmedia Mine works fine ,never had a issue with it

.@virginmedia please can you get your internet together. Usually it’s the WiFi signal being a pain but now the whole broadband system is acting up, being intermittent

@virginmedia Nothing happened... Checked the channel at 7:15 this morning and it was just a black screen with a msg saying try later etc.. Was like that till we left. I have now checked and it is back on but your colleague above said they knew about the issue.

Cbeebies isn't working on Virgin send help ASAP. @CBeebiesHQ @virginmedia

@virginmedia Yet another hour of my life I won’t get back....text conversation for an hour achieving nothing still no progress on my complaint and another number to ring.

@virginmedia I have done again this morning took 15 mins to get through, when I mentioned I was chasing a complaint she hung up, I got through a second time and after one sentence she hung up again....I was polite. #worstcustomerexperienceever #donottrustvirgin #virgin

@virginmedia why is your broadband so rubbish nearly everyday of this month it’s been down fed up off having to restart it . Sort it out dam it #virginmedia

@virginmedia Can u tell me why, when i log into the BBC/Virgin access to get my You Tube video, it won't accept a Code or password the Virgin guy gave me, because i think this is where the problem/lack of access lies🤔

@virginmedia He said play around with it & get used to it but that.s no good if u can't put a constantly changing - every 60 seconds-code & pw in & where do u go to find them. I'm totally lost & i want my old system back with no horrid BBC spies in my lounge. How dare they interfere

@virginmedia There is no fault as always - just very slow internet service - feels like back to ZX81 era

@SkyUK customer service different level @virginmedia

@virginmedia Speed is awful I am on 💯 and would go back to sky if contract not in place

@michdix68 @virginmedia I have always been with sky until last 9 months - virgin massive mistake ! Slow slow slow

@SkyUK @HellyyBabyy You cannot speak when @virginmedia offers 10x the speed and your modem doesn’t allow signal the reach the room directly above it.

@virginmedia First thing I do , even when there has been known issues it usually says " no known issues " .

Since renewing my Vivid 350 fibre optic contract with @virginmedia (same fibre package for less money) the service has suddenly gone drastically downhill - poor speed and constantly losing connection ... 😠

@SkyUK @itvnews @ITV @MartinSLewis Name and shame @virginmedia poor service but happy to take my money they shouldn’t be aloud to get away with it!!

@jimbocalvo @virginmedia Snap they said they will refund me £1.57 for 6 weeks of no service because I haven’t reported it every day!!! Piss takers!!!

@virginmedia another 1.5hours playing phone call tennis to be told I will be refunded £1.57 for 6 weeks loss of service because I haven’t called to report it every day!!!!! @richardbranson if I was you I’d be ashamed!!!!! 2 years of wasted money and time!!! Disgusting

@virginmedia have had my media (broadband & tv) installed on November 24th and now it down. Was told an engineer can get to you Friday. So your service lasted 11 days. Not helpful when you work from home. And the call centre bloke hung up on me. Service is atrocious

@virginmedia I’ve twice emailed now at end of Oct and again end of Nov about one of your green cabinets in our street which has the front missing and needs to be fixed. I await a resolution.

@virginmedia Fine. I had knee surgery a few months ago. I have been struggling every month with the bill and doing my best to pay at least £50 each month. It’s the only way we can pay something on all our bills and this morning you shut off service.

@virginmedia This has been going on for over 2 years! All the customer service say is there is a fault in the area!! It’s a joke!

@virginmedia @HullCharley Such personal Customer Service @virginmedia ... if issue is ‘this’, respond with ‘that’. Wow!

@virginmedia constantly faults in my area!!!! Still happy to take my money tho! My service is down more than it works!

@virginmedia I have an issue with any company who chooses to use a delivery partner who continually lets its customers down and has an appalling reputation for failing to deliver, damaging or stealing items entrusted to them.

@virginmedia any update on the no internet issue in the BH15 area. Been without internet for almost 2 hours.

@virginmedia let's themselves down by using @YodelOnline they might be cheap but they are crap. Use @DPD_UK or @RoyalMail

@virginmedia My Dad is a loyal customer and lost his Mobile phone last week. As soon as we became aware it was lost we cancelled the SIM card. The bill arrived today and £45 of unauthorised usage occurred from whoever found/stole the phone. After 2 phone calls today to ... 1/2

We have waited for 14 days for @virginmedia to connect our bb & media service, only to learn that they have failed once again! It will take another 7-14 days to just connect our house with the fibre optic-we have vulnerable 90 year olds with #LifeLine support that does not work!

@virginmedia No problem but as a gas/electric engineer you can have a guess at my daily rate and work out how much I lost that afternoon !!

@virginmedia It was 10th September ..but with reference to it ,who do I sent the bill to for my time when the engineer never turned up ?

So @virginmedia haven’t responded to my complaint yet ,next stage then

@virginmedia So my first customer experience with you doesn’t mean anything to @virginmedia - very dissappointing. @YodelOnline poor performance and three day delay reflects on you. I’m not going to push this any further as have no confidence that I’m a valued customer

@virginmedia Nothing. It was a poor experience. They told me to speak to Yodel and vice versa.

@virginmedia The experience of your customers is the responsibility of @virginmedia It is not good to blame a third party supplier for the poor CExp. Neither party seems to care about this but you’re happy to take my money and time. Pretty sure @richardbranson would not accept this!

@virginmedia Yes. Live chat, automated update and customer service call. The latter was cut off. All not helpful and just repeating what the message about access to the property. Is this upgrade worth the hassle? Starting to think not!

@virginmedia No! I was tracking the driver on the map. They were literally down the road and mine was next. Then I get the message about not being able to access the property. Same as on Saturday. Not sure what’s happening @YodelOnline there are no restrictions to the house! #frustrated

@virginmedia my WiFi not working on ps4 I live new Milton

@virginmedia Just on the router, the network log seems to show the same critical error after restarting. " Received response to broadcast maintenance request but no unicast maintenance opportunities received - t4 time out ”

@virginmedia just wasted an hour of my life ordering an upgrade for Virgin Mobile phone online. All went wrong when I tried to complete the order using the correct details but was told that they weren't recognised. Can you help please.

@virginmedia Just restarted and the WiFi seems to be fine now however the power line is definitely the problem here any advice ?

So apprently theres no problem with our wifi Right so.. on wifi i cant play any games oe what ever because i lag but when its connectes obvioisly fine but surley that proves theres something wrong god i love @virginmedia internet :)

@virginmedia hi there, why is my iPhone 6 not working on my Virgin home WiFi? iOS 11.4.1 ! It’s costing me a fortune to use my 4g! All WiFi is working perfectly, just not on mine or wife’s iPhone 6!! Please advise

@virginmedia I just want to cancel my broadband #thanks for getting in touch

There’s a lot of people leaving @virginmedia been on hold for over an hour and a half, customer service is disgusting. #gladimleaving

So, already thinking of changing away from @virginmedia media as they put my price up for the 4th time this year, then their #system fails at work... complaints on the lack of WiFi begin in force, now my home #internet fails completely #WTF #getittogether

How am I using data at home @virginmedia fix up bruv

@virginmedia Ur doing all this shit but U can’t even make ur WiFi boxes Have Dynamic Ips u plebs

@virginmedia my wifi has gone down and i cant use my house line to call 150 to find out any information

@MrSelfdestructU @slatski1 Im waiting for the day Branson falls from grace. Prick never should of ****** over staff working for Virgin companies who embodied the "Virgin values" by selling them to massive corporate money machines. No such thing as Virgin Media. Its NTL with a new logo.

@alixrossiter @virginmedia This is awful I’ve heard so many complaints

@virginmedia As far as I know, the wired device is fine, but the WiFi connection is shockingly bad, even with signal boosters! Please resolve this or I will un-#virginmedia

Virgin Media wi-fi is shit I always have to use my 4G

@jayumcooper @virginmedia I tried leaving their service and it took me ages, got passed around to four diff departments and basically had to beg in the end to let me go... glad it was not that experience for you!

@virginmedia Please fix my broadband