Virgin Media Outage Report in Bournemouth, England
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The latest reports from users having issues in Bournemouth come from postal codes BH6 and BH9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bournemouth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bournemouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Bournemouth, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Internet | |
| Poole |
Wi-fi | |
| Bournemouth |
Internet | |
| Poole |
Wi-fi | |
| Bournemouth |
TV | |
| Poole |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bournemouth, England
Latest outage, problems and issue reports in Bournemouth and nearby locations:
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Carl Taylor
(@CarlJTaylor23) reported
from
St. Leonards and St. Ives, England
@virginmedia - twice I have been cut off when calling you this morning. Third time referred to complete a form on your website. Form doesn’t exist and wants me to hold for 45 mins for Live Chat! Not a great service!
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Jamie Will
(@YoungJambo) reported
from
Bournemouth, England
@virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter
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Matt Simpson
(@_Matt_Simpson_) reported
from
Bournemouth, England
@virginmedia my WiFi doesn’t work and I have no idea why, or where even to start. Could you help please?
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Elayne (she/her)
(@elayne100360) reported
from
Bournemouth, England
@virginmedia @virginhelp Too long & complicated here, I want to send info via email to you. You need to read it to respond & help.
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bluemoonpete
(@bluemoonpete) reported
from
Bournemouth, England
@virginmedia how do I speak to someone? I use chatbot & give up after waiting for an agent for over 1hr,I send message & you will call back in 10 working days or I call and you say you are too busy & kill the call. HELP
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frazer railton
(@frazerrailton) reported
from
Bournemouth, England
@Stephen97257743 @YODELhell @virginmedia They are awfull I have stopped ordering things if yodel are there delivery service
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Emily or Emilie
(@emily_or_emilie) reported
from
Bournemouth, England
@virginmedia new customer trying to create account & Wi-fi is down but keeps telling me password I created is invalid? #help #customerservice
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Marty Caine - #Cromwellians
(@Marty_Caine) reported
from
Poole, England
2 hours listening to repeated **** music waiting to get through to @virginmedia and still no joy and no internet!!!!!
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia If I'm a customer of yours and need customer service, you put me through to a call centre in India that provides wrong information. If I call and say I'd like to sign up as a new customer, I get UK/Ireland call centres... This is wrong. Do better.
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steve dominey
(@domo13afcb) reported
from
Poole, England
@virginmedia why’s the red button not working for sky sports..just says there’s nothing live on it
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia Also, MOST of your customer service representatives are rude and don't know what they're talking about. Did you know one of them told me to dial 150 for CS, even though I clarified that I'm NOT a Virgin Mobile customer? "Yes, yes this still works for you sir." Nope.
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia That link irrelevant as my issue does not come under any of those topics.
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia The call was this morning btw. If only she was the only rude and unhelpful member of your customer service team, but no... Apart from maybe 2 of the 10 people I have spoken to this week, everyone else had the same attitude. Very unprofessional. Go read my 4 complaints.
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*monica jeffress
(@monicajtwin) reported
from
Bournemouth, England
@virginmedia And most expensive,horrid company
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Adrian
(@Adywakey) reported
from
Poole, England
@virginmedia any chance of getting the broadband back on in BH17 area. Been down for an hour. Bad drills.
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Deemers
(@DeemersPaul) reported
from
Poole, England
@virginmedia It was listed as extra charges, but not specificity what they relate to. When I called to cancel, I was told my final amount & these weren’t mentioned. I only want to know what they are, why is it so difficult to find out
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Matt Holton
(@Dive_With_Matt) reported
from
New Milton, England
So the internet provided by @virginmedia won’t connect to either my phone, or the PS4 I’ve had nothing but issues since the family had the internet line installed... and recommendations on who to look at moving to?
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Steve Fall
(@steve_fall) reported
from
Poole, England
@virginmedia I have no TV or Broadband. So I presume your crediting me for loss of service. #VirginDown #LossOfService
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Matt Lawrence 📣
(@mattjlawrence) reported
from
Poole, England
@NigelGM @virginmedia They are only a communications company 🙄 do you have a Virgin landline mate? You can dial 150 for customer svcs if you have
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Miles Cant
(@codedbymiles) reported
@virginmedia It was less than ideal, especially if it took down your contact centres too perhaps you need a fail safe for them. Will you be crediting accounts? Had a whole day of the internet being poor and it wasn’t great. Especially your lack of communication from the get go.
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Paul Wilding ♿️🏳️🌈
(@pjwilding) reported
@FldMarshalMonty @Shayan86 @virginmedia That still makes you a new customer with access to unbundled tariffs. I joined CableTel in 1997. Became NTL then Virgin. Virgin will only offer me existing customer products and bundles. Can’t switch as no openreach line. Hopefully FTTP available soon, then I’m off!
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Suzanne Cole
(@scattyhat) reported
@virginmedia Day 3 with no Internet, I am assuming refunds will be issued for loss of service and any excess data with O2 will also be covered? Please advise and update when issue will be fixed.
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D
(@NUfC12312) reported
@dondatta13 @virginmedia Make sure they put an end date on the cancellation email as when I cancelled it went smoothly and i got a sorry your leaving email, a month and a half later I rang them to ask why they had billed me to be told I had never cancelled, even with their email (no date) #Criminal
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Charlene
(@charliemcd1982) reported
@virginmedia Has this issue been resolved yet?
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paul
(@triggerroberts) reported
@virginmedia Still down from yesterday
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Mike
(@Mike44395967) reported
@virginmedia what happened to the virgin media wifi on London Underground? Seems to have disappeared. Prices are going up but the offering is going down
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suhas rathod
(@suhasrathod) reported
@virginmedia no internet in watford. Haven’t received any message. From last 2 days we are facing this problem
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Nick
(@Nick77084927) reported
@virginmedia I work from home and lost £100 in commission yesterday due to your service failing. Where do I apply for compensation?
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SKK
(@PerseveraFortis) reported
Witnessed an influencer's worst nightmare: a massive internet outage on the day they were supposed to post their sponsored content. You could hear the screams and sobs all the way from their apartment. #virginmedia , you officially broke the internet and their spirits