Virgin Media

Virgin Media Outage Report in Poole, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Poole come from postal codes BH12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 03/28/2026 13:45

March 28: Problems at Virgin Media

Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole, Ringwood and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomRingwood Internet
United KingdomPoole Internet
United KingdomPoole Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • gilly8049 Neil (@gilly8049) reported from Bournemouth, England

    @virginmedia It says there are no known issues. I've taken the white cable out and reconnected and rebooted and it makes no difference. Some sky sports channels are not working and just show error w02! This happens far too often!

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    thanks @virginmedia I don’t have a working service as you say I have a bill to pay. According to the records next bill payment is due 04/05 but because your new installation charges are so high I’ve gone over the credit limit.

  • Greenerthegoat Luke Green (@Greenerthegoat) reported from Hamworthy, England

    @virginmedia hi ever since your connection went down the other day our WiFi has been appalling can you tell me if a signal is down in the area or something. Thanks

  • NikiNoox Niki 💜 ◟̽◞̽ (@NikiNoox) reported from Bournemouth, England

    @virginmedia Im having issues (again) with the TV box. We cant access any shows we've recorded. Yesterday the internet was crap, today this. @skytv Can we join you 🥺

  • Philip_AnthonyB Philly B (@Philip_AnthonyB) reported from Poole, England

    @notorious_twub I was with @virginmedia for several years, no end of problems. And their customer service is shocking. I moved to @VodafoneUK for broadband and they have been fantastic. I won’t go back to VM.

  • Natalie05490147 Natalie Griffiths (@Natalie05490147) reported from Bournemouth, England

    @virginmedia I’m disappointed in the lack of service! I’m a vulnerable customer and yet they don’t seem to be bothered by this fact! I get promised call backs and they never happen... I’m left with no facilities

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Poole, England

    Interesting how @virginmedia can tweet messages on twitter but ignore messages from customers. Shows how bad their customer services are. Don’t blame Corona either.

  • Gavin_Lifestyle Lifestyle Gardens Design & Build LTD (@Gavin_Lifestyle) reported from Poole, England

    @frankandreas3 @virginmedia Same down here mate. Took me ages to email you from the Mac tonight as WiFi kept dropping off. Off and on for over a week now!

  • Natalie05490147 Natalie Griffiths (@Natalie05490147) reported from Bournemouth, England

    @virginmedia you offer the most horrendous service ever! 3 call backs promised and not received one! My quick start pack was supposed to arrive yesterday but didn’t. No communication what so ever! Unbelievably bad I would definitely not recommend

  • ithastheanswer Stuart Jones (@ithastheanswer) reported from Bournemouth, England

    @virginmedia broadband service checker says everything is fine my our internet has been up and down all morning. Started having problems about midnight - been unable to finish a game of Fifa weekend league today - router appears to reboot or lose connection

  • jennyjanepalmer Jenny Palmer (@jennyjanepalmer) reported from Bournemouth, England

    Are you joking @virginmedia broadband down again, this is at least the 3rd time in a few weeks.. and started before everyone started working at home..

  • GordonFong 5G.ordon Fong (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England

    I actually spoke to the #virginmedia engineer who had to fix the fibres in Southampton the other week. A utilities company had cut through them down by the roundabout at the end of the M271 he said. Up all day doing that of which was done by another company!

  • DavidRice22 David Rice (@DavidRice22) reported from Poole, England

    @virginmedia Whether broadband is a utility or not is a point of view. From my perspective, it’s a utility. I accept no supplier can guarantee service. VM may be just be on an unlucky streak. Your service is presently not something I trust - based on current experience.

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    Hey @virginmedia I have an issue with my account all to do with a new instal. Please can I talk it through with you to try and resolve it.

  • no1toerag Louise Busfield (@no1toerag) reported from Bournemouth, England

    How do I cancel @virginmedia if no one answers the phone or messages

  • mattjlawrence Matt Lawrence 📣 (@mattjlawrence) reported from Bournemouth, England

    Please @virginmedia learn from the banks and offer your customers the option to pause services or waive cancellation charges for people losing their jobs. £80 to take TV off my plan after 15 years as a customer is not helpful

  • steve_fall Steve Fall (@steve_fall) reported from Poole, England

    @virginmedia broadband down in BH12. My mobile reception is poor.. Any news on a fix. #WorkingFromHome

  • Natalie05490147 Natalie Griffiths (@Natalie05490147) reported from Bournemouth, England

    @virginmedia I’m awaiting a call back from a manager to confirm from the new customer team that he can get a quick start pack out to me ASAP due to my unique circumstances. The manager John said he or a colleague would call me by Saturday. It’s now Thursday and I’ve heard nothing!

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @mmould_pooleNHS @virginmedia Hear hear, my ombudsman complaint is still ongoing, they do not tell the truth about what they have done & customer service non existent.

  • jasonjames056 jason james (@jasonjames056) reported from Poole, England

    @virginmedia stellar job as always.....not, internet up n down like ****** draws on demand not working and no way of finding out wtf is going on, due to I international call centre!!!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DynastyyWarrior Duuuuuuval (@DynastyyWarrior) reported

    @virginmedia After hours of asking for help, apparently a team was meant to come today... again, absolutely nothing. Becoming extremely frustrated with the lies from VM... :(

  • DynastyyWarrior Duuuuuuval (@DynastyyWarrior) reported

    @virginmedia Was not working. He said we will send a team out 2-3 days. No one came

  • billy_ashworth The Fresh Prince (@billy_ashworth) reported

    @Mac1965 @virginmedia Steve you can terminate your contract without any early exit fee because they are putting their price up. Sky and BT have a lot better customer service.

  • LukeStoward Luke Stoward (@LukeStoward) reported

    @virginmedia John, this isn’t total loss of service, it’s intermittent. I’m losing connectivity multiple times per hour for 5-10 minutes at a time. Are you saying there is no compensation for this?

  • Seedy1988 SeedyEFC (@Seedy1988) reported

    @Shaun1878_ @virginmedia I **** them off today

  • amysaracope Amy cope (@amysaracope) reported

    @VirginMediaIE @ItsAimee_NotAmy I literally only have virgin media TV for love island and it hasn’t been updating on the player properly for weeks, as per your multiple tweets on this. Not good enough to say it’s a tech issue when it’s gone on this long. As a tech company - do better!

  • Tam100 Tammy Bristow (@Tam100) reported

    @virginmedia I’m finding it impossible to get hold of anyone to cancel my account. I’m taking advice now from the ombudsman!

  • beck5ter Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    Question?? how long before Virgin Media shuts down your email if you leave them?? @VirginMediaCorp

  • Theonlybarnett LBLBLB (@Theonlybarnett) reported

    @virginmedia when you have made a mess of someone’s account is there anyone in your org that has the capability to fix it? Starting to receive threatening calls and texts, even though I have been told I don’t have to worry until I am actually installed. Bullying and lies?

  • LukeStoward Luke Stoward (@LukeStoward) reported

    @virginmedia That’s a long time to be stuck with this issue. Will I be compensated for the lack of service? If it’s not fixed until the 17th it would have been over 2 weeks of disruption.