Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 12/28/2025 08:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.

Loading map, please wait...
City Problem Type Report Time
United KingdomBournemouth TV
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomBournemouth Internet
United KingdomPoole Wi-fi
United KingdomPoole E-mail

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • babyduck999 babyduck (@babyduck999) reported from Christchurch, England

    @virginmedia Ok, I'm an existing customer with an XL package + 2 TiVo boxes. I would like to know how much a second identical package would cost me at another property running both alongside each other. Hoping for a good deal

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia Yes, won't respond here any more as you can't help either. At a loss

  • LStacey Lee Stacey (Pilchard) (@LStacey) reported from Bournemouth, England

    @virginmedia I think you have misunderstood my intent. I am telling you that your user experience is poor. I’m not reporting a disruption in the service, I am criticising it. Also, I am a customer, not a beta tester.

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia we have had Internet and TV trouble for weeks and now it's currently hours at a time. Yes least now it's acknowledging there is an issue in area but nothing seems to be a perm fix. Because it's only hours we are not compensated and yet I'm using my data up too.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia We can never get through or get cut off continually hence visit to shop in desperation. We both work during day. Also phone agents have no clue what to do about it or give wrong info or transfer then line goes dead. It is complete nightmare.

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia Bh10 4bt is the main issue

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia They agree then get transferred to accounts & billing and left on hold each time 30mins without anyone speaking. Have to put phone down obviously. 3rd time I have explained this here also. No one does anything @richardbranson

  • michele4675 Michele Hardy (@michele4675) reported from Poole, England

    @virginmedia hi, I’ve been trying to get through to you guys for the last 40 mins but no answer and have heard the same songs 4 times each. Need help with phone line as not working properly. Please dm me. Many thanks

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia @richardbranson after 2 wks still unable to reach accs & billing re overcharging. Still left on hold everytime over 30mins. Been 7 days since official complaint & no contact from anyone either. Unacceptable so cancelling DD. #fedup #poorcustomerservice #disappointed

  • _George_Gordon_ George Gordon (@_George_Gordon_) reported from Poole, England

    @virginmedia on the phone to you for 45 minutes and the issue didn’t get resolved so your staff hung up 🤬 terrible customer service!!

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    🤞I think we may have actually made headway this morn with @virginmedia issue. But it's been 2 weeks of constant complaining. It shouldn't be this hard & shouldn't haven't arisen in first place. Wasted time on this approx 18 hrs of our time 😟 #CustomerService #exhausted

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia No and there never seems to be anything on the service status either. Always says its fine I also have the connect app which is when it states its turned off when it's clearly on.

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia Already said I had downloaded it. When I try and look when it has issues it says it is offline and it is next to the TV and not behind it or anything else.

  • Hucklehoff James Huckle (@Hucklehoff) reported from Bournemouth, England

    @virginmedia please can you explain why my traffic light is flashing green on my router All Internet access is down and I urgently need to work from home. Please can you urgently assist

  • Ecto_Husky Ecto 🇬🇧 (@Ecto_Husky) reported from Bournemouth, England

    @virginmedia Not surprisingly it's still down, I've registered this via the 'my virgin' portal and also filed a complaint

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    Just want to apologise for current Virgin rants to work colleagues but we have been totally mislead & now can't get anyone to fix it. Wrong info given by staff on phones, cut off contantly @virginmedia @richardbranson

  • cammie_and_me Mrs_S (@cammie_and_me) reported from Bournemouth, England

    26 years @virginmedia I have been dealing with my husbands account but now you have increased our DD by £10 per month without warning you will not talk to me. And the woman on the other end of the phone does not care!!! #cancel

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia Media, but primarily accounts and billing, now been 2 days and not a word since you promised me contact. You did this here via Twitter. I have made official complaint.

  • Hucklehoff James Huckle (@Hucklehoff) reported from Bournemouth, England

    @virginmedia Yes and says no issues. All the sudden around 11.30 internet went dead and the traffic light was flashing green on the super hub 2 router

  • Ecto_Husky Ecto 🇬🇧 (@Ecto_Husky) reported from Bournemouth, England

    @virginmedia Every single day this week I have lost internet connectivity with problems reported in my area! As a new customer if this is a sign of things to look foward to then I think I'll switch back, getting pissed off now to be honest

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SzooRM Łukasz Szot (@SzooRM) reported

    @AgentPutt I'm thinking about Sky Ultrafast because I'll moving and in my new property Virgin Media doesn't work. How is gonna work? Have you any problems with that?

  • Jimbotron5000 James Wright (@Jimbotron5000) reported

    @virginmedia hi my TV picture is glitching and pixelated. I go through the test online and it detects an issue. It suggests a reboot and asks if it's fixed. Click No and it takes me back to the start of the troubleshooter. No way to get further help?

  • Sianyy098 𝕊𝕚𝕒𝕟𝕪𝕪 🔮 (@Sianyy098) reported

    @virginmedia hi, the internet has completely dropped and have been trying to fix it for over an hour, I unplugged the router for 10 minutes and switched it all back in again but it’s still not connecting

  • bradfreeman123 Freeman 🤷🏻‍♂️ (@bradfreeman123) reported

    @virginmedia please sort your internet out. Meant to have 200mbps speeds but it drops out every hour. Doesn’t help when trying to work from home either

  • DNicol67 Dan Nicol (@DNicol67) reported

    @virginmedia So you guys seemed to have cancelled an engineer visit with no notice and not informing me it was only by chance I noticed and when I try to find out why you hang up on me. I'm a new customer gotta love that customer service.

  • maltesermoments Rachel (@maltesermoments) reported

    @silveryden I have Virgin media broadband and there's no issues with it at all here. I'm using it currently for Amazon prime TV. We don't have normal TV. Was too expensive for the bundle when we just use Netflix tbh

  • Johnny_Hugill Johnny Hugill (@Johnny_Hugill) reported

    @bradfranks95 @virginmedia Probably should fix this @virginmedia ...

  • stevech72 Steve Chamberlain (@stevech72) reported

    @virginmedia We’ve spent all day trying to get through to someone to escalate this and pull this timescale forward but keep getting cut off after waiting up to an hour on hold. The level of service has been unacceptable, what can you do to help us please

  • imzyii Ibam (@imzyii) reported

    @virginmedia you are about fookin **** Told you one more time and my payments are now stopping

  • planet_dan Daniel S (@planet_dan) reported

    @virginmedia #BBCIPLAYER IS UNWATCHABLE. JERKY, buffering, just ****. What am I paying you for? Same with any on demand shows. Your service is a ******* nightmare and you’re expensive. #bbcwatchdog