Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12, BH17 and BH15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 11/21/2025 07:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomPoole Wi-fi
United KingdomPoole TV
United KingdomPoole Internet
United KingdomPoole Internet

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • active_doug Care Bear (@active_doug) reported from Poole, England

    @virginmedia Password has been reset by Virgin media. Still can not get to a login page

  • CharlotteLois locharlotte (@CharlotteLois) reported from Poole, England

    @virginmedia pay for your “fastest” broadband for it not to load most days! Absolutely horrendous price I pay for a rubbish service!

  • BelvoirCchurch Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England

    @virginmedia how can you hike prices for existing customers, offer deals for new customers but are unable to answer your own customer service lines? Better deals with BT, why should we pay your extortionate price for terrible service?

  • BelvoirCchurch Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England

    @virginmedia How will we know when you have sorted out the mess at your end? Will you let me know or do I have to keep spending my money calling you listening to that awful out of tune hold music?

  • TonyDukes1 Tony Dukes (@TonyDukes1) reported from Poole, England

    @virginmedia Down time again service just getting worse and worse

  • JackRansom4 Jack Ransom (@JackRansom4) reported from Burton, England

    @virginmedia Wireless devices. Been going on all morning (this happens regularly but usually better after a reset - not today). Tried following the advice to check for problems in the local area, even that doesn’t work. Literally nothing more i can do.

  • GordonFong 5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England

    @virginmedia It starts to show the two fields for username and password by never completes the page load.

  • GordonFong 5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England

    @virginmedia It’s not an outage, I can’t even get the admin page locally.

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    Hey @virginmedia all of last night and now this morning my home broadband is not working. I’ve reset the router several times not made any difference.

  • spongedaddy67 Andrew Dear 💙 (@spongedaddy67) reported from Burton, England

    @virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…

  • MikeWalker2012 Mike Walker (@MikeWalker2012) reported from Poole, England

    Absolutely loath @virginmedia's over priced 360, and like their customer service, it's just rubbish, can't wait for @CityFibre to go online in our area so that I can trash VM, even if I have to take a hit when I cancel as locked into a contract at the mo, it'll be worth it!😡😠

  • ItzLauLau Laura (@ItzLauLau) reported from Hamworthy, England

    @bt_uk Absolutely love that virgin media has been out and clearly not fixed a problem but instead ruined our internet connection this morning! Thanks very much!!

  • active_doug Care Bear (@active_doug) reported from Poole, England

    @virginmedia Unable to login on all devices

  • tragic_velvet The Ginger Bear (@tragic_velvet) reported from Bournemouth, England

    Called virgin media last week. Part 1 Me - I'd like to cancel please. VM - you can't, it can only be a minimum of 60 before your contract ends. Called back today (less than 60 days) Me - I'd like to cancel please VM - I can see another agent has already cancelled.

  • JackRansom4 Jack Ransom (@JackRansom4) reported from Burton, England

    @virginmedia please can someone help? WFH and Wifi constantly dropping out (as per usual). Tried all the resets, still not working.

  • active_doug Care Bear (@active_doug) reported from Poole, England

    Virgin email been since 8am this morning. Spoke with a person they reset password still not able to login after 12 hours 😡. Not good enough Virgin Media

  • garyeatonafcb Gary Eaton (@garyeatonafcb) reported from Bournemouth, England

    @virginmedia Whatever maintenance you performed on Monday 8th in the BH8 area has made the previous issue 100x worse than it was before. Please sort this out. £50 a month for this is a joke.

  • wordsbypage Emma Page (@wordsbypage) reported from Bournemouth, England

    The Internet dropping out or down to next to nothing every 10 minutes since midday wouldn’t be an issue if I didn’t have a deadline. @virginmedia remind me why I am paying for the top package.

  • tragic_velvet The Ginger Bear (@tragic_velvet) reported from Bournemouth, England

    Virgin media are such garbage, average at best. Can't wait to bin them off.

  • BelvoirCchurch Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England

    @virginmedia ,is it worth trying to call customer service today, will anyone answer the call or is it more hours on hold before being cut off?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MattJacD Matt Dillon ☯ (@MattJacD) reported

    @virginmedia Yes the 0345 and 150 number and it doesn't work on a different browser

  • acoupaaar Alannah Coupar (@acoupaaar) reported

    @virginmedia Hello, please can you check the above issue and make sure that my order HAS been cancelled as this is now the third time I have requested the cancellation. Thank you. Do you need an account number?

  • greatbigcheese I Like Cheese 🧀 (@greatbigcheese) reported

    @sturdyAlex Have been with Virgin Media on and off for years. They’re frustratingly inconsistent - dropouts and slowdowns happen randomly and you can never quite put your finger on the issue, so don’t complain. Sounds like they’ve gone completely off the cliff for you though 😖

  • The_Cows_Arse The Cow's Arse (@The_Cows_Arse) reported

    @alrightfans @skytv I was asked for a review @virginmedia yesterday. Gave me great pleasure to denounce the worst company i've ever dealt with. Call centres remind me of indian commentator, if you can ever get through. Even accused me of lying about a discount the sales team gave me. Absolute *****.

  • gaughan_tommy tommy gaughan (@gaughan_tommy) reported

    @Land_Of_Gravy My twitter problem was that every piece of video or GIF were not available. Twitter reported that it seemed to be Virgin media customers who were suffering.

  • davy_gallagher David Gallagher (@davy_gallagher) reported

    @virginmedia How many times do I have to send you details? Is your record keeping that bad? @BBCWatchdog

  • triangledave David Robertson (@triangledave) reported

    @virginmedia can you give me an update on my complaint please? It’s been open for two months with no response and I continue to have a slow and unreliable connection on your 600mbps package

  • Beckywallis2505 Becky Scott (@Beckywallis2505) reported

    @virginmedia Hi, yes both down.. have checked the fault service and have requested a message when back up but when I got the message last night to say it was working it wasn’t and spent ages on phone to Virgin last night, gone down again this morning 🤬

  • chrissytravel Chrissy Travel - Darrell James Travel (@chrissytravel) reported

    @virginmedia Did the check on line service status showed no problem but obviously was as working NOW. Please pass to whoever is interested that you need an email for contact as some people only have 1 phone that was out of order!!!!

  • MavisOfBushey Mavis of Bushey (@MavisOfBushey) reported

    @virginmedia @vmbusinesshelp And that’s the problem. You’re not joined up atall. Every time we call you we start again in explaining the situation. How about you pass on the message to @vmbusinesshelp ?