Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Wi-fi | |
| Bournemouth |
Internet | |
| Poole |
Wi-fi | |
| Bournemouth |
TV | |
| Poole |
Internet | |
| Poole |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Matt Lawrence 📣
(@mattjlawrence) reported
from
Bournemouth, England
Please @virginmedia learn from the banks and offer your customers the option to pause services or waive cancellation charges for people losing their jobs. £80 to take TV off my plan after 15 years as a customer is not helpful
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
Hey @virginmedia I have an issue with my account all to do with a new instal. Please can I talk it through with you to try and resolve it.
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David Rice
(@DavidRice22) reported
from
Poole, England
@virginmedia Right this second, no. But it’s becoming clear that I cannot rely upon the service. It really is a utility. My water, gas & electricity all seem to run smoothly but not my broadband service. It is very frustrating.
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Poole, England
Interesting how @virginmedia can tweet messages on twitter but ignore messages from customers. Shows how bad their customer services are. Don’t blame Corona either.
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
thanks @virginmedia I don’t have a working service as you say I have a bill to pay. According to the records next bill payment is due 04/05 but because your new installation charges are so high I’ve gone over the credit limit.
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Natalie Griffiths
(@Natalie05490147) reported
from
Bournemouth, England
@virginmedia you offer the most horrendous service ever! 3 call backs promised and not received one! My quick start pack was supposed to arrive yesterday but didn’t. No communication what so ever! Unbelievably bad I would definitely not recommend
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@mmould_pooleNHS @virginmedia Hear hear, my ombudsman complaint is still ongoing, they do not tell the truth about what they have done & customer service non existent.
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Neil
(@gilly8049) reported
from
Bournemouth, England
@virginmedia It says there are no known issues. I've taken the white cable out and reconnected and rebooted and it makes no difference. Some sky sports channels are not working and just show error w02! This happens far too often!
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Louise Busfield
(@no1toerag) reported
from
Bournemouth, England
How do I cancel @virginmedia if no one answers the phone or messages
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jason james
(@jasonjames056) reported
from
Poole, England
@virginmedia stellar job as always.....not, internet up n down like ****** draws on demand not working and no way of finding out wtf is going on, due to I international call centre!!!!!
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Jenny Palmer
(@jennyjanepalmer) reported
from
Bournemouth, England
Are you joking @virginmedia broadband down again, this is at least the 3rd time in a few weeks.. and started before everyone started working at home..
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Natalie Griffiths
(@Natalie05490147) reported
from
Bournemouth, England
@virginmedia I’m disappointed in the lack of service! I’m a vulnerable customer and yet they don’t seem to be bothered by this fact! I get promised call backs and they never happen... I’m left with no facilities
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Niki 💜 ◟̽◞̽
(@NikiNoox) reported
from
Bournemouth, England
@virginmedia Im having issues (again) with the TV box. We cant access any shows we've recorded. Yesterday the internet was crap, today this. @skytv Can we join you 🥺
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Stuart Jones
(@ithastheanswer) reported
from
Bournemouth, England
@virginmedia broadband service checker says everything is fine my our internet has been up and down all morning. Started having problems about midnight - been unable to finish a game of Fifa weekend league today - router appears to reboot or lose connection
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5G.ordon Fong (🍸🦐🦀🥋)
(@GordonFong) reported
from
Bournemouth, England
I actually spoke to the #virginmedia engineer who had to fix the fibres in Southampton the other week. A utilities company had cut through them down by the roundabout at the end of the M271 he said. Up all day doing that of which was done by another company!
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David Rice
(@DavidRice22) reported
from
Poole, England
@virginmedia Whether broadband is a utility or not is a point of view. From my perspective, it’s a utility. I accept no supplier can guarantee service. VM may be just be on an unlucky streak. Your service is presently not something I trust - based on current experience.
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Lifestyle Gardens Design & Build LTD
(@Gavin_Lifestyle) reported
from
Poole, England
@frankandreas3 @virginmedia Same down here mate. Took me ages to email you from the Mac tonight as WiFi kept dropping off. Off and on for over a week now!
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Steve Fall
(@steve_fall) reported
from
Poole, England
@virginmedia broadband down in BH12. My mobile reception is poor.. Any news on a fix. #WorkingFromHome
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Philly B
(@Philip_AnthonyB) reported
from
Poole, England
@notorious_twub I was with @virginmedia for several years, no end of problems. And their customer service is shocking. I moved to @VodafoneUK for broadband and they have been fantastic. I won’t go back to VM.
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Natalie Griffiths
(@Natalie05490147) reported
from
Bournemouth, England
@virginmedia I’m awaiting a call back from a manager to confirm from the new customer team that he can get a quick start pack out to me ASAP due to my unique circumstances. The manager John said he or a colleague would call me by Saturday. It’s now Thursday and I’ve heard nothing!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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andrew woolner
(@a_woolner) reported
@virginmedia is there a fault with the hub 3 as the router keeps kicking all devices off the hub and then takes a few minutes until it reconnects to the devices we have restarted the router and the problem persists I'm not going to beat around the bush it's rather annoying, help?
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Paige Buckingham
(@paigebuckingham) reported
Officially give up with @virginmedia I have 2 boosters yet still **** internet and always drops out. Now I have a unwell screaming 2 year old because she can’t watch her tv on Netflix 🫠
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Ryan
(@ryan_avfc82) reported
thought id been booted off my wifi or something but no its just virgin media being **** love you x
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Julia E
(@juliaeleftheri1) reported
@virginmedia @hayleymitch83 We’re having the same problem.
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Memory man
(@Memorym719503) reported
@virginmedia You’re customer service? You don’t have one, disgusting and disgraceful service. **** you!
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SteveB
(@st3bc1) reported
@virginmedia failed to install the service @ my property I ordered Feb 2021, stringing me along w\13 pointless visits, I've finally had enough & cancelled. Virgin Media is beyond shambolic, a disgrace to virgin brand and UK. #virginmedia @richardbranson #customerexperience
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Chetna K
(@Chetna_K) reported
@virginmedia need urgent help/ wifi has not been working since last night.
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Wayne G
(@daughterseeker) reported
@virginmedia Tried that, not much help. Contacted you again was told you cut off our services by mistake and would be back on by 4pm. Our service still hasn't been reconnected. Its been 26 hours now
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Ben
(@benninco) reported
Its going on again. VIRGIN MEDIA GET UR **** TOGETHER AAAAAAA
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Torjuz, The YTPMV Machine
(@torjuz) reported
@Chrysterious I am currently typing this tweet on my Mobile Internet because my Virgin Media is down How ironic LMAO