Virgin Media Outage Report in Poole, England

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Christchurch, Poole, Ringwood, and Bournemouth.

City	Problem Type	Report Time
Christchurch	E-mail	2 days ago
Poole	E-mail	7 days ago
Poole	Internet	7 days ago
Poole	Internet	8 days ago
Poole	Internet	9 days ago
Poole	Internet	12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

• 
  Lauren Tompkins (@LaurenSTompkins) reported 4 minutes ago from Bournemouth, England

  @virginmedia That link irrelevant as my issue does not come under any of those topics.

• 
  Elayne (she/her) (@elayne100360) reported 11 minutes ago from Bournemouth, England

  @virginmedia @virginhelp Too long & complicated here, I want to send info via email to you. You need to read it to respond & help.

• 
  Jamie Will (@YoungJambo) reported 12 minutes ago from Poole, England

  @virginmedia The call was this morning btw. If only she was the only rude and unhelpful member of your customer service team, but no... Apart from maybe 2 of the 10 people I have spoken to this week, everyone else had the same attitude. Very unprofessional. Go read my 4 complaints.

• 
  Deemers (@DeemersPaul) reported 12 minutes ago from Poole, England

  @virginmedia It was listed as extra charges, but not specificity what they relate to. When I called to cancel, I was told my final amount & these weren’t mentioned. I only want to know what they are, why is it so difficult to find out

• 
  Jamie Will (@YoungJambo) reported 19 minutes ago from Poole, England

  @virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.

• 
  Steve Fall (@steve_fall) reported 19 minutes ago from Poole, England

  @virginmedia I have no TV or Broadband. So I presume your crediting me for loss of service. #VirginDown #LossOfService

• 
  frazer railton (@frazerrailton) reported 23 minutes ago from Bournemouth, England

  @Stephen97257743 @YODELhell @virginmedia They are awfull I have stopped ordering things if yodel are there delivery service

• 
  *monica jeffress (@monicajtwin) reported 30 minutes ago from Bournemouth, England

  @virginmedia And most expensive,horrid company

• 
  Adrian (@Adywakey) reported 31 minutes ago from Poole, England

  @virginmedia any chance of getting the broadband back on in BH17 area. Been down for an hour. Bad drills.

• 
  Lauren Tompkins (@LaurenSTompkins) reported 33 minutes ago from Bournemouth, England

  Any idea @virginmedia why for the last couple of weeks my virgin box has been recording programmes completely randomly. Programmes i never watch nor ever recorded? This has happened to four different shows this week alone?

• 
  Jamie Will (@YoungJambo) reported 33 minutes ago from Poole, England

  @virginmedia If I'm a customer of yours and need customer service, you put me through to a call centre in India that provides wrong information. If I call and say I'd like to sign up as a new customer, I get UK/Ireland call centres... This is wrong. Do better.

• 
  Matt Simpson (@_Matt_Simpson_) reported 33 minutes ago from Bournemouth, England

  @virginmedia my WiFi doesn’t work and I have no idea why, or where even to start. Could you help please?

• 
  Marty Caine - #Cromwellians (@Marty_Caine) reported 37 minutes ago from Poole, England

  2 hours listening to repeated **** music waiting to get through to @virginmedia and still no joy and no internet!!!!!

• 
  bluemoonpete (@bluemoonpete) reported 39 minutes ago from Bournemouth, England

  @virginmedia how do I speak to someone? I use chatbot & give up after waiting for an agent for over 1hr,I send message & you will call back in 10 working days or I call and you say you are too busy & kill the call. HELP

• 
  Jamie Will (@YoungJambo) reported 43 minutes ago from Bournemouth, England

  @virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter

• 
  Matt Lawrence 📣 (@mattjlawrence) reported 45 minutes ago from Poole, England

  @NigelGM @virginmedia They are only a communications company 🙄 do you have a Virgin landline mate? You can dial 150 for customer svcs if you have

• 
  steve dominey (@domo13afcb) reported 50 minutes ago from Poole, England

  @virginmedia why’s the red button not working for sky sports..just says there’s nothing live on it

• 
  Jamie Will (@YoungJambo) reported 51 minutes ago from Poole, England

  @virginmedia Also, MOST of your customer service representatives are rude and don't know what they're talking about. Did you know one of them told me to dial 150 for CS, even though I clarified that I'm NOT a Virgin Mobile customer? "Yes, yes this still works for you sir." Nope.

• 
  keith nigel ward (@keithward329) reported 51 minutes ago from Bournemouth, England

  @virginmedia another scam today, 01623472871 close them down

• 
  Emily or Emilie (@emily_or_emilie) reported 54 minutes ago from Bournemouth, England

  @virginmedia new customer trying to create account & Wi-fi is down but keeps telling me password I created is invalid? #help #customerservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matt Law #StandWithUkraine 🇺🇦 (@_ginger_kid) reported 47 seconds ago

  Hey @virginmedia it looks like broadband is down in OX11. I've done all the checks and booked an engineer but as it's impacting everyone you might want to get someone to check infrastructure 👍

• 
  Scott Turner (@ScottTu44537107) reported 5 minutes ago

  @virginmedia I've just signed up as a new customer. My broadband failed to get delivered today because you couldn't find my address. I cannot contact you regarding this issue because you hide behind some app with a robotic response. Please advise??? Customer service poor.

• 
  Julian FP (@JulianFP_) reported 5 minutes ago

  @virginmedia 2 weeks after ordering a self-starter broadband kit and I still don’t have a connection. Absolutely useless service, kit, and communication.

• 
  bozo (@QuicksaveA) reported 12 minutes ago

  @virginmedia why don't you sort out your ****** Now on TV. Poor quality or freezes every time footballs on.

• 
  Sue Diamond (@diamond_sue) reported 15 minutes ago

  Hi @virginmedia - is there an issue in the EH15 area? No internet this evening but was fine this morning. Thank you. Website is not helpful

• 
  M&VPincher (@MVpincher) reported 17 minutes ago

  @virginmedia is the red button still working on sky sports through my Virgin?Had trouble with it before and want to watch the Cardiff v WBA game tomorrow.

• 
  Respectfully Smalls 🇬🇧🇵🇭🇺🇲🇮🇳🇿🇦🇽🇰🏋️ (@Johnnysmalls78) reported 24 minutes ago

  @virginmedia I'd like to report an internet outage in Wrexham. Traffic was huge earlier, but appears to have gone totally off line now. Please double check.

• 
  paul mcvey (@ptmv69) reported 26 minutes ago

  @virginmedia Says no But was saying that when there was a problem the last 3 weeks ago

• 
  Kyle LUFC (@Designe63875486) reported 33 minutes ago

  Anyone else having Internet issues on virgin media? Struggling to watch anything online. (Leeds area if not national issue) #virginmedia

• 
  Mark Wright (@MarkWri32129819) reported 36 minutes ago

  @virginmedia seriously guys, and you want to extend my contract at £40:50 a month. Others are half that. Deffo need to cancell now. 10 + years and you still treat me like a nobody.