Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12, BH14 and BH15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Internet | |
| Poole |
Wi-fi | |
| Bournemouth |
Total Blackout | |
| Poole |
Internet | |
| Bournemouth |
TV | |
| Poole |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Ecto 🇬🇧
(@Ecto_Husky) reported
from
Bournemouth, England
@virginmedia Not surprisingly it's still down, I've registered this via the 'my virgin' portal and also filed a complaint
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Michele Hardy
(@michele4675) reported
from
Bournemouth, England
@virginmedia I have an issue with my tv and broadband connections. I think I may need an engineer to come out and have a look at connections
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia Best bit total call 1hr 40 even through to complaints and my services haven’t even been changed ,gotta ring again its as if the conversation never happens ffs
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Michele Hardy
(@michele4675) reported
from
Bournemouth, England
@virginmedia There is no issue currently in the area with tv or broadband
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia Already said I had downloaded it. When I try and look when it has issues it says it is offline and it is next to the TV and not behind it or anything else.
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wendy kennedy
(@wendyk33) reported
from
Bournemouth, England
@virginmedia frustrated with the customer services when trying to change my elderly parents DD as my father has passed away, totally unsympathetic and unhelpful, after being on hold for over 20 mins, still unresolved
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George Gordon
(@_George_Gordon_) reported
from
Poole, England
@virginmedia on the phone to you for 45 minutes and the issue didn’t get resolved so your staff hung up 🤬 terrible customer service!!
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James Huckle
(@Hucklehoff) reported
from
Bournemouth, England
@virginmedia please can you explain why my traffic light is flashing green on my router All Internet access is down and I urgently need to work from home. Please can you urgently assist
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia No worries ,is there a problem with webmail or mail in general as it keeps coming back with a error
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keith parker
(@nishikoi1) reported
from
Hamworthy, England
@virginmedia Not very helpfull, in fact damn rude
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Michele Hardy
(@michele4675) reported
from
Poole, England
@virginmedia hi, I’ve been trying to get through to you guys for the last 40 mins but no answer and have heard the same songs 4 times each. Need help with phone line as not working properly. Please dm me. Many thanks
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia No and there never seems to be anything on the service status either. Always says its fine I also have the connect app which is when it states its turned off when it's clearly on.
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Simon Phillips #FBPE🔶️
(@Simon_Phillips) reported
from
Bournemouth, England
@michael_norbury @virginmedia Exactly the same issue here in Bournemouth. It said it would be fixed at 6pm and got an email saying it was fixed. It appears not to be fixed... I'm guessing it's not fixed. ☹
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Ecto 🇬🇧
(@Ecto_Husky) reported
from
Bournemouth, England
@virginmedia Every single day this week I have lost internet connectivity with problems reported in my area! As a new customer if this is a sign of things to look foward to then I think I'll switch back, getting pissed off now to be honest
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Lee Stacey (Pilchard)
(@LStacey) reported
from
Bournemouth, England
@virginmedia I think you have misunderstood my intent. I am telling you that your user experience is poor. I’m not reporting a disruption in the service, I am criticising it. Also, I am a customer, not a beta tester.
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keith parker
(@nishikoi1) reported
from
Hamworthy, England
@virginmedia I did all that and made 4th phone call yesterday,,no bag or box by next wk, its going in the bin,,,and your customer service is so rude,,,
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia we have had Internet and TV trouble for weeks and now it's currently hours at a time. Yes least now it's acknowledging there is an issue in area but nothing seems to be a perm fix. Because it's only hours we are not compensated and yet I'm using my data up too.
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Simon Phillips #FBPE🔶️
(@Simon_Phillips) reported
from
Bournemouth, England
@virginmedia It's no worries; you have to update or fix things from time to time. All I know is that the internet and TV went down, your site said the problems would be fixed by 6pm and I signed up to be notified when it was sorted. The email came just after 6pm... Internet's still kapputt.
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James Huckle
(@Hucklehoff) reported
from
Bournemouth, England
@virginmedia Yes and says no issues. All the sudden around 11.30 internet went dead and the traffic light was flashing green on the super hub 2 router
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia Bh10 4bt is the main issue
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Rose
(@richierose15) reported
@virginmedia Yep, another outage in my area. So much for working from home….! Time to move to another provider. Service delivery is so poor!
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Krulme
(@Chris01574401) reported
@richierose15 @virginmedia Is this still down for you? Not getting any response from VM?
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Debra Iredale
(@DebraIredal) reported
@virginmedia Still without service and no updates
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Steve Bristow
(@stuka1919) reported
@lefran My blood is boiling on your behalf. I was warned off @virginmedia’s service because of their poor customer service and this has ratified that decision! Sorry for your severe and ongoing frustration, Fran. It’s hard to overstate just how much it grinds into your daily stress.
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Will_on_a_bike
(@will_on_a_bike) reported
@virginmedia Not looking forward to speaking to them again after today's conversation looking forward to being treated like a new customer by another provider
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k.shino
(@epsilonc2) reported
@virginmedia Reception speed has gone down 1/3 despite prices went up twice & no router change nor upgrade for last 3 years
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Ben Baker
(@BKR_Bathrooms) reported
@virginmedia your installer turned up today and couldn’t be bothered to run a cable properly so wanted to connect into neighbouring property’s cable when I said I wasn’t happy with that as last time because of problems when it rained he said I’ll have to get another team here 1/2
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Angela Killeen
(@holmesak) reported
@virginmedia really disappointed the way you treated me today as a customer of over 8 years. Cut off twice poor customer service and resulted in cancellation. Not what I expect from you guys at all!
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Peter Dowsett
(@PeterDo19421129) reported
@virginmedia Time to cancel before the march hike. You have to laugh at the business model. I just got a car insurance renewal and the price has gone down which make good business sense to keep customers but at virgin no they put them up so can get a bonus and pay rise.
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Eon Vankmer 🔞
(@George_Vankmer) reported
So spending 2.5 hours on webchat with @virginmedia isn't enough to cancel a service. I now have to sit on the phone and listen to music from the end of a copper pipe. Oh and I still don't want a discount of £3.25 for 6 months.