Virgin Media

Virgin Media Outage Report in Poole, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Poole come from postal codes BH12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 01/01/2026 17:15

January 01: Problems at Virgin Media

Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomPoole Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia They agree then get transferred to accounts & billing and left on hold each time 30mins without anyone speaking. Have to put phone down obviously. 3rd time I have explained this here also. No one does anything @richardbranson

  • Hucklehoff James Huckle (@Hucklehoff) reported from Bournemouth, England

    @virginmedia Yes and says no issues. All the sudden around 11.30 internet went dead and the traffic light was flashing green on the super hub 2 router

  • babyduck999 babyduck (@babyduck999) reported from Christchurch, England

    @virginmedia Ok, I'm an existing customer with an XL package + 2 TiVo boxes. I would like to know how much a second identical package would cost me at another property running both alongside each other. Hoping for a good deal

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia Only on the phone!! Whole problem is keep getting left on hold when put through to billing. Now wasted over half a day trying to resolve this. There must be a way someone can sort this surely. Incredibly annoying & not acceptable.

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia Already said I had downloaded it. When I try and look when it has issues it says it is offline and it is next to the TV and not behind it or anything else.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    🤞I think we may have actually made headway this morn with @virginmedia issue. But it's been 2 weeks of constant complaining. It shouldn't be this hard & shouldn't haven't arisen in first place. Wasted time on this approx 18 hrs of our time 😟 #CustomerService #exhausted

  • LStacey Lee Stacey (Pilchard) (@LStacey) reported from Bournemouth, England

    @virginmedia I think you have misunderstood my intent. I am telling you that your user experience is poor. I’m not reporting a disruption in the service, I am criticising it. Also, I am a customer, not a beta tester.

  • Hucklehoff James Huckle (@Hucklehoff) reported from Bournemouth, England

    @virginmedia please can you explain why my traffic light is flashing green on my router All Internet access is down and I urgently need to work from home. Please can you urgently assist

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia Media, but primarily accounts and billing, now been 2 days and not a word since you promised me contact. You did this here via Twitter. I have made official complaint.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia @richardbranson after 2 wks still unable to reach accs & billing re overcharging. Still left on hold everytime over 30mins. Been 7 days since official complaint & no contact from anyone either. Unacceptable so cancelling DD. #fedup #poorcustomerservice #disappointed

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia No and there never seems to be anything on the service status either. Always says its fine I also have the connect app which is when it states its turned off when it's clearly on.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia You asked me to let you know if contact had been made. Spent most of Monday tweeting problem to you so not going to repeat & waste my evening.

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia Bh10 4bt is the main issue

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia We can never get through or get cut off continually hence visit to shop in desperation. We both work during day. Also phone agents have no clue what to do about it or give wrong info or transfer then line goes dead. It is complete nightmare.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia Yes, won't respond here any more as you can't help either. At a loss

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia we have had Internet and TV trouble for weeks and now it's currently hours at a time. Yes least now it's acknowledging there is an issue in area but nothing seems to be a perm fix. Because it's only hours we are not compensated and yet I'm using my data up too.

  • cammie_and_me Mrs_S (@cammie_and_me) reported from Bournemouth, England

    26 years @virginmedia I have been dealing with my husbands account but now you have increased our DD by £10 per month without warning you will not talk to me. And the woman on the other end of the phone does not care!!! #cancel

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia ..... unfortunately no contact for resolution about over charging & inability to make contact with billing & accounts dept. 😖 Customer service still non existent. Complete let down.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    Just want to apologise for current Virgin rants to work colleagues but we have been totally mislead & now can't get anyone to fix it. Wrong info given by staff on phones, cut off contantly @virginmedia @richardbranson

  • michele4675 Michele Hardy (@michele4675) reported from Poole, England

    @virginmedia hi, I’ve been trying to get through to you guys for the last 40 mins but no answer and have heard the same songs 4 times each. Need help with phone line as not working properly. Please dm me. Many thanks

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MarlingtonBear Sandy Trappitt (@MarlingtonBear) reported from Hounslow, England

    @virginmedia 2 days of calling and terrible service still no resolve of the issue Even your response on social media is slow. After another week of waiting a technician has turned up today to report the fault hasn’t even been logged let alone resolved. How are you going to help? #badservice

  • macbvth 🎃 Spooky, Scary Skele-Sam 👻 (@macbvth) reported from Walthamstow, England

    @HooiWanV @virginmedia It's ridiculous isn't it? They even admitted they were having issues BC they are currently wfh and we were like YES that's why we're trying to resolve this for ourselves!!! The level of disconnect is off the charts 😡 thank u for the name tip!!

  • Leyjay17 Leyton Jordan (@Leyjay17) reported from Birmingham, England

    @virginmedia trying to speak to someone about our constant internet problems ! (B31) On hold and automated messages 🤬🤬 Funny how I got to speak to someone a month ago when I upgraded some services. Product and service still shocking ! 🤬😢

  • RaymondBarker4 raymond Barker (@RaymondBarker4) reported from Camberwell, England

    @virginmedia @PED7 @lizzidoyle Please do not be conned by virgin they have serious connection issues i pay a high price and now looking for a better service any ideas ?

  • Jasonhannon85 Jason Hannon (@Jasonhannon85) reported from Solihull, England

    @virginmedia It’s saying service is fine but I still have no reception so can’t receive calls

  • SMCPT Scott McNicholas (@SMCPT) reported from Hemel Hempstead, England

    @virginmedia two attempts to upgrade package online. 1st included emailing confirmation and waiting in for delivery of equipment. Didn’t happen. Also spoken with someone on your chat and after 50 mins they couldn’t find order or offer same upgrade deal. Very poor indeed

  • andybryan11 Andy Bryan (@andybryan11) reported from Glasgow, Scotland

    @virginmedia is there an issue with the TV GO app? Had an error message last 2 days?

  • johnsonsc16 Connor (@johnsonsc16) reported from Cardiff, Wales

    @virginmedia Yes we have been in touch. We have the same issues both wired and wifi. We wasn’t sent a link

  • Grahamthecabbie Graham Long (@Grahamthecabbie) reported from Romford, England

    @virginmedia your WiFi is down. Any reason for this please?

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia why are you ignoring my tweets on the other thread you started? On your advice been trying to get support over SMS but it just goes in a continuous loop of the same questions for 4 days?!! You also don’t answer your phone or live chat? How do I actually get help?