Virgin Media

Virgin Media Outage Report in Poole, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Poole come from postal codes BH12, BH14 and BH15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 02/19/2026 01:35

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Internet
United KingdomPoole Wi-fi
United KingdomBournemouth Total Blackout
United KingdomPoole Internet
United KingdomBournemouth TV
United KingdomPoole TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • michele4675 Michele Hardy (@michele4675) reported from Bournemouth, England

    @virginmedia I have an issue with my tv and broadband connections. I think I may need an engineer to come out and have a look at connections

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia I’m back! So i popped round to chat with my friend about their issues and together we called customer services to discuss - the best they offered was half hour wait to go over the technical faults for the 10000th time or £90 to sell her a new box....

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia Best bit total call 1hr 40 even through to complaints and my services haven’t even been changed ,gotta ring again its as if the conversation never happens ffs

  • Simon_Phillips Simon Phillips #FBPE🔶️ (@Simon_Phillips) reported from Bournemouth, England

    @virginmedia It's no worries; you have to update or fix things from time to time. All I know is that the internet and TV went down, your site said the problems would be fixed by 6pm and I signed up to be notified when it was sorted. The email came just after 6pm... Internet's still kapputt.

  • JCT6 James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia Thank you for “allowing me” the opportunity to raise a complaint, and I suppose I’ll have to ring you then. 😡 not happy, this service I’m receiving is dreadful.

  • Simon_Phillips Simon Phillips #FBPE🔶️ (@Simon_Phillips) reported from Bournemouth, England

    @michael_norbury @virginmedia Exactly the same issue here in Bournemouth. It said it would be fixed at 6pm and got an email saying it was fixed. It appears not to be fixed... I'm guessing it's not fixed. ☹

  • _George_Gordon_ George Gordon (@_George_Gordon_) reported from Poole, England

    @virginmedia on the phone to you for 45 minutes and the issue didn’t get resolved so your staff hung up 🤬 terrible customer service!!

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia They did but they ended up making us go through the same steps that my friend had done last week then advised it may take 4 hours to fix, obviously they are very upset as we’re promised in last nights call that if there was a fault VM would replace the kit and this was refused

  • nishikoi1 keith parker (@nishikoi1) reported from Hamworthy, England

    @virginmedia Not very helpfull, in fact damn rude

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia Hi I have just checked and it’s still not working.

  • nishikoi1 keith parker (@nishikoi1) reported from Hamworthy, England

    @virginmedia I did all that and made 4th phone call yesterday,,no bag or box by next wk, its going in the bin,,,and your customer service is so rude,,,

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    So there is a fault with my @virginmedia box and a fault in the area. Even though my fault is different to the one that’s already been reported they cannot help and I have to phone back in 48 hours. Asked what the fault is no one can actually tell me. Error code is different

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Poole, England

    @virginmedia It’s media, it’s endless problems with a TiVo box. We’ve spoken to customer service and technical support have done everything they require for all the intermittent problems.

  • JCT6 James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia If you look at my previous tweets this issue has been ongoing for over a year now and I think I should be due some form of compensation for this lack of service I have been paying for. Can a manager please call me to discuss this further on Friday as I’m not available until then.

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia No worries ,is there a problem with webmail or mail in general as it keeps coming back with a error

  • JCT6 James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia I have a wired connection to my Xbox and a wireless connection to my iPhone and both are affected. I have just rebooted my hub twice and now WiFi ‘seems’ to be working. I would like an engineer to come to my house and swap my hub as I think it is the hub that is causing the issue

  • wendyk33 wendy kennedy (@wendyk33) reported from Bournemouth, England

    @virginmedia frustrated with the customer services when trying to change my elderly parents DD as my father has passed away, totally unsympathetic and unhelpful, after being on hold for over 20 mins, still unresolved

  • michele4675 Michele Hardy (@michele4675) reported from Bournemouth, England

    @virginmedia There is no issue currently in the area with tv or broadband

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Have got a scheduled call back from the agent tomorrow to try and get through quickly to technical and get someone there to authorise the box swap as it’s really upsetting them with the constant issues. Not convinced but will see what they say...

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Tech Supoort were hopeless 1hr15min on phone with my friend tonight (which I had to sit through and take over because she was so frustrated) and they WONT replace the box - they say it’s fine, it really isn’t! Have asked for this to be escalated to a formal complaint

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Zidave1 ZiDave FI (@Zidave1) reported

    @CEdvardz @virginmedia They added all sorts to my Dad's account that he had no need for. The prices aren't individually listed and customer "service" refused to tell me how much they were or how long they had been added so had to go through my Dad's old emails whilst he is recovering from a stroke!

  • AdamH__ AdamH (@AdamH__) reported

    @virginmedia They’ve still been ****, would be nice if you guys could actually fix it👍🏻

  • SirDead666 SirDead666 (@SirDead666) reported

    @DcapaGremlin Never mind... virgin media got it

  • AmyNapsALot Amy (@AmyNapsALot) reported

    : @virginmedia Hi, I have an issue and I can’t seem to find any info. For the past few months, my Wi-Fi intermittently drops from my iPad and iPhone. Wired connection to PC seems fine. Been putting up with it, but really, I pay enough for fibre that this shouldn’t happen.

  • wisebynameonly Alex (@wisebynameonly) reported

    @virginmedia You have to be joking? I’ve been through all avenues here, reset tye hub, plugged and unplugged it countless times. Logged into the router itself looking for issues. It’s not fixed it! I need either a new router or for an engineer to fault find. But no. VM don’t do that.

  • wisebynameonly Alex (@wisebynameonly) reported

    @virginmedia Nothing further? No help? Typical virgin media. On alive as a company because the entire sector is shambles. @Ofcom when exactly are you going to start regulating these lot properly? @MoneySavingExp just another story of a poor performing teleco I assume?

  • Daniel08377779 Daniel (@Daniel08377779) reported

    @virginmedia @KateOfHysteria Fix my internet you bunch of bad internet providers. Hate you.

  • cooljools58 Julian Philpot (@cooljools58) reported

    @virginmedia Repeatedly sending me an email about a compaint that was (eventually) resolved a month ago isn't clever. Including a link on the email that leads to a page saying "Oh, ******. We can't find that page" is just plain stupid.

  • wisebynameonly Alex (@wisebynameonly) reported

    @virginmedia You know what. A private phone line would work! Oh wait…..you SAY you offer that but the reality is it’s actually an awful phone line that just cuts you off. Once again. How are you going to sort this issue? I can’t contact you in any way but Twitter because they. Don’t. Work.

  • AmyNapsALot Amy (@AmyNapsALot) reported

    @virginmedia : I’ve already checked, no known issues in my area, no faults detected, and I’ve rebooted my hub many, many times over the last few months.