Virgin Media Outage Report in Poole, England

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Christchurch, Poole, Ringwood, and Bournemouth.

City	Problem Type	Report Time
Christchurch	E-mail	4 days ago
Poole	E-mail	8 days ago
Poole	Internet	9 days ago
Poole	Internet	10 days ago
Poole	Internet	10 days ago
Poole	Internet	13 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

• 
  Stuart Jones (@ithastheanswer) reported 3 minutes ago from Bournemouth, England

  . @virginmedia internet down again! Service status says up but I’ve checked with friends who live nearby and down for them too! BH7 area. We did have good internet for 2 days. What is going on? We were half way through a rented film!

• 
  Chris Lonergan (@LonerganChris) reported 7 minutes ago from Poole, England

  @virginmedia guys so you know your customer service is the absolute worst! My router has completely died and your trying to send me an engineer now I have to wait 4 days so can’t work! The internet never works! £56 a month for what?!?!

• 
  Craig Keith (@Keifski) reported 7 minutes ago from Ringwood, England

  @Kate_likes_ @virginmedia I’m in the BH postcode and can’t even get Virgin Media.... annoying as the speed everywhere else is ****!

• 
  Meg Ben (@MegzMakes_Music) reported 8 minutes ago from Bournemouth, England

  @virginmedia thieves. Overcharged me for a service I didn’t even ask for

• 
  Matt Anderson (@MattandPt) reported 14 minutes ago from Poole, England

  Been on online chat for 6 hours with no response. AWFUL customer service @virginmedia

• 
  Mandy Payne (@mizzmjm7) reported 15 minutes ago from Bournemouth, England

  @virginmedia Hi, I have been able to get through to someone yesterday. Some sort of service disruption but sorted now, thanks

• 
  lizhearn_ (@lizhearn4) reported 15 minutes ago from Bournemouth, England

  @virginmedia I need to give notice to not carry on the contract after the minimum term ends but because I can’t remember my password - and the website won’t let me change it - I can’t get in contact with anyone, can you help?

• 
  Lauren Tompkins (@LaurenSTompkins) reported 15 minutes ago from Bournemouth, England

  @virginmedia any idea what’s happening why our region is having so many problems and when this will be rectified. This has been going on all day.

• 
  babyduck (@babyduck999) reported 20 minutes ago from Bournemouth, England

  @virginmedia hi, can never get through on phone. Can someone contact me please about disconnecting TV service on 473463104. 12 contract at an end and don't want to pay extortionate amount next month. Thanks

• 
  Phil (@PhilPay1) reported 20 minutes ago from Poole, England

  @virginmedia Hi, I cancelled my contract and it finished on 27 July. Just received an email saying my next (massively increased) payment is due on 11 August. Can’t login on the app or online to sort it. Can you help?

• 
  Matt Anderson (@MattandPt) reported 27 minutes ago from Poole, England

  @virginmedia my partner is trying to cancel her contract as we are moving. So far telephone not answered, account not recognised online and online chat makes you wait for ages then closes after a couple of minutes and she’s working so misses it. S/o has now been cancelled. Help!

• 
  Mandy Payne (@mizzmjm7) reported 29 minutes ago from Bournemouth, England

  @virginmedia why is the WiFi down in Bournemouth?

• 
  It’s Me .... Amy (@BambiAmy78) reported 35 minutes ago from Bournemouth, England

  @deborabora @virginmedia I am so glad I left them in 2017 having suffered poor internet for over 2 years. Constant issues when I was in BH6.

• 
  Niki 💜 ◟̽◞̽ (@NikiNoox) reported 39 minutes ago from Bournemouth, England

  @virginmedia I keep getting spam calls from you, every day someone phones offering 'exclusive offers and discounts' and are rude.

• 
  Mandy Payne (@mizzmjm7) reported 42 minutes ago from Bournemouth, England

  @virginmedia what is happening to WiFi in Bournemouth? Day 2 and still no signal???

• 
  Stuart Jones (@ithastheanswer) reported 48 minutes ago from Bournemouth, England

  . @virginmedia our internet has been terrible for the last three days, cost a fortune in mobile data because of this, service status says no problem, your own service test fails when we run it! Why are there so many problems in BH7 area over last few months?

• 
  Matthew Howes (@mghowes) reported 50 minutes ago from Bournemouth, England

  @virginmedia @LFCTV can you fix the audio please its unwatchable right now.

• 
  Lifestyle Gardens Design & Build LTD (@Gavin_Lifestyle) reported 52 minutes ago from Poole, England

  Another day, trying to do admin at home. Another day and wanting to literally throw my @virginmedia router under a lorry!!! What is it with @virginmedia and their lousy WiFi???? Paying for a premium service and receiving something not far better than dialup!!

• 
  babyduck (@babyduck999) reported 53 minutes ago from Bournemouth, England

  @virginmedia can someone DM me please? I want to cancel my subscription but don't want to spend all day on the phone talking to someone who doesn't understand what I'm saying - thank you .

• 
  Lauren Tompkins (@LaurenSTompkins) reported 56 minutes ago from Bournemouth, England

  @virginmedia so how many more hours are we going to have to wait for this problem to sorted out. Impossible to do any work when you cannot even have a reliable connection!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andy (@afcmclean) reported 6 minutes ago

  @virginmedia at a time of rising cost of living, VM are increasing their prices. Its even more disappointing that when long term customers have broadband drop outs, customer support is non existent. And VM tools say there isn't a problem! Yet you want more money from customers.

• 
  Cathy 🇮🇪☘️🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Cathy59) reported 7 minutes ago

  @virginmedia I’ve been talking to a person on customer services for over an hour and she WILL NOT LET MY SPEAK TO A SUPERVISOR

• 
  Charlotte Bradford (@cebradford) reported 7 minutes ago

  @virginmedia been on hold 40mins. Need to speak to a human. Had terrible internet at home for over 2 weeks and so resolution thus far. How do I contact you if you don't pick up your phones?

• 
  Paul Sudbury (@PaulSudbury1) reported 7 minutes ago

  I have just sent an email to @LutzSchueler as @virginmedia have yet to cancel my contract, despite being told I moved to a new service provider in November last year. The company should be called Virgin Mafia as you can never leave, and the company relies on threats to survive.

• 
  Simplesticks (@thesimplestick) reported 20 minutes ago

  @virginmedia Still being passed from department or department. I’ve been from faults, to disconnections, to retention and customer care. The customer care were the worst and immediately put me on hold and transferred me to the mobile team. I have a broadband fault !

• 
  Phil Beckett (@philbeck1970) reported 21 minutes ago

  @virginmedia Still ongoing, but close to resolution, 42 days!

• 
  Andy (@PixelPrime) reported 21 minutes ago

  @VirginMedia were happy to keep me paying for fibre for 10 years, despite paying near double vs. competitor who offered twice as fast. Never once offered to ensure I was getting value for £. Now they phone over multiple days with 'deals' after I X'd my contract 😡 #virginmedia

• 
  Alex Donnellan (@AlexDonnellan) reported 25 minutes ago

  @virginmedia when will your phone lines be open? I need to get an update on my contract and complaint.

• 
  kittymagician (@kttymagician) reported 27 minutes ago

  @virginmedia Another day, another Virgin Medis sales call. @Ofcom please investigate this is predatory behaviour from Virgin Media. We are absolutely fed up. This morning I asked to be taken off the marketing lists and still being called. I am on the telephone preference service.

• 
  Jack Gillespie (@JackGil63733093) reported 28 minutes ago

  @virginmedia This doesn't help at all. There isn't a chat online option?