Virgin Media outages and service status in Poole, England

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth, and Poole.

City	Problem Type	Report Time
Bournemouth	Internet	5 days ago
Poole	TV	13 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

• 
  Lauren Tompkins (@LaurenSTompkins) reported 5 minutes ago from Bournemouth, England

  @virginmedia any idea what’s happening why our region is having so many problems and when this will be rectified. This has been going on all day.

• 
  Carl Taylor (@CarlJTaylor23) reported 7 minutes ago from St. Leonards and St. Ives, England

  @virginmedia - 3 times I got cut off on the phone trying to tell you I need to cancel, now been moving to 3 different ‘live chat’ people and still not sorted. Even if you do cover my new house in the future I will not come back.

• 
  Gary Eaton (@garyeatonafcb) reported 7 minutes ago from Bournemouth, England

  @virginmedia Whatever maintenance you performed on Monday 8th in the BH8 area has made the previous issue 100x worse than it was before. Please sort this out. £50 a month for this is a joke.

• 
  Carl Taylor (@CarlJTaylor23) reported 7 minutes ago from St. Leonards and St. Ives, England

  @virginmedia 2 hours and counting to try and cancel my contracts with you. What terrible service!

• 
  5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported 9 minutes ago from Bournemouth, England

  @virginmedia It’s not an outage, I can’t even get the admin page locally.

• 
  Chris Lonergan (@LonerganChris) reported 10 minutes ago from Poole, England

  @virginmedia guys so you know your customer service is the absolute worst! My router has completely died and your trying to send me an engineer now I have to wait 4 days so can’t work! The internet never works! £56 a month for what?!?!

• 
  bluemoonpete (@bluemoonpete) reported 19 minutes ago from Bournemouth, England

  @virginmedia how do I speak to someone? I use chatbot & give up after waiting for an agent for over 1hr,I send message & you will call back in 10 working days or I call and you say you are too busy & kill the call. HELP

• 
  Mike Walker (@MikeWalker2012) reported 21 minutes ago from Poole, England

  Absolutely loath @virginmedia's over priced 360, and like their customer service, it's just rubbish, can't wait for @CityFibre to go online in our area so that I can trash VM, even if I have to take a hit when I cancel as locked into a contract at the mo, it'll be worth it!😡😠

• 
  Care Bear (@active_doug) reported 25 minutes ago from Poole, England

  @virginmedia Password has been reset by Virgin media. Still can not get to a login page

• 
  Steve Beck (@stevejbeck) reported 25 minutes ago from Bournemouth, England

  Oh no! @virginmedia broadband is slow in our area at the moment (BH6). It’s supposed to be 100Mbps but it’s currently 29Mbps. I think there’s maintenance happening on our road right now but can’t see cos it’s behind a tree. Ah well. Looks like I’m gonna have to do some housework!

• 
  Tamzin L A Lee (@TamzLALee) reported 27 minutes ago from Poole, England

  @virginmedia this is an absolute joke now, I do not have time to just sit on hold all day. You clearly make it impossible for people to cancel their contracts on purpose

• 
  Andrew Dear 💙 (@spongedaddy67) reported 29 minutes ago from Burton, England

  @virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…

• 
  Stuart Jones (@ithastheanswer) reported 30 minutes ago from Bournemouth, England

  @virginmedia Been having poor unusable internet all day today - worst it has been since start of lockdown. Service status says nothing wrong. Please check again - BH7 area. Had to use a lot of mobile data to be able to work today

• 
  Jamie Will (@YoungJambo) reported 32 minutes ago from Poole, England

  @virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.

• 
  Matt Anderson (@MattandPt) reported 35 minutes ago from Poole, England

  Been on online chat for 6 hours with no response. AWFUL customer service @virginmedia

• 
  Mike Walker (@MikeWalker2012) reported 36 minutes ago from Poole, England

  Happy days @virginmedia is down yet again... No broadband, no telly, no landline! 🤬😤

• 
  Carl Taylor (@CarlJTaylor23) reported 38 minutes ago from St. Leonards and St. Ives, England

  @virginmedia - twice I have been cut off when calling you this morning. Third time referred to complete a form on your website. Form doesn’t exist and wants me to hold for 45 mins for Live Chat! Not a great service!

• 
  Jeremy Clarke (@BelvoirCchurch) reported 39 minutes ago from Bournemouth, England

  @virginmedia How will we know when you have sorted out the mess at your end? Will you let me know or do I have to keep spending my money calling you listening to that awful out of tune hold music?

• 
  Deemers (@DeemersPaul) reported 55 minutes ago from Poole, England

  @virginmedia It was listed as extra charges, but not specificity what they relate to. When I called to cancel, I was told my final amount & these weren’t mentioned. I only want to know what they are, why is it so difficult to find out

• 
  Carl Baldwin (@DarkchatCarl) reported 56 minutes ago from Poole, England

  @virginmedia can someone please help regarding package changes that aren't what we agreed? 2 hour chat on Thurs agreed new price with customer svce. Confirmation received shows more expensive price. Easy way to fix? Don't want to try cust svc again, I don't have 2 hours!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paps (@coophos) reported 7 minutes ago

  @LeighHutch90 @virginmedia For what we pay it’s crap

• 
  doozerlyn (@doozerlyn) reported 7 minutes ago

  @YouMadBruv3r @virginmedia Check on their service checker page.... Mine says will be sorted at 1008 hours on 28th August... Very specific... I bet yours will be the same.... @virginmedia lying to everyone, refunding no one....

• 
  Tracy Clarkin (@tracyhunter66) reported 9 minutes ago

  @virginmedia I have had no internet or phone service since 10pm on Wednesday , it's now Friday and still no service

• 
  Vik Chauhan (@chauhanvik) reported 10 minutes ago

  @virginmedia I need to cancel the appointment but it isn’t let me when I log in etc.

• 
  Kay Apex 🇬🇧 (@KayApex673) reported 13 minutes ago

  @virginmedia @moonpeach212 Why will ur engineer come fix my WiFi damaged my heating and over one month I have been calling no response this is bad

• 
  Lisa (@LisaPatten2) reported 14 minutes ago

  @virginmedia nearly 24 hours with no TV channels and the fix time is 28th August. What am i supposed to do for the next 8 days? What exactly am I paying 150 quid a month for?

• 
  Julie Backstreet (@BSBJULIE78) reported 15 minutes ago

  @virginmedia Awful timing for a software update of @SkySports All over the weekend 🙄 Hope there is going to be some reduction in my bill?

• 
  Alison Baddley (Ali) 🇬🇧 (@alibee2006) reported 15 minutes ago

  @TVKev Omg that's all we need. It's bad enough talking to a bot when you phone companies like Virgin Media. Sorry I didn't get that. My response whilst going nuts. Human please NOW! How the hell are the elderly and vulnerable supposed to cope with this?! Human receptionists NOT AI.

• 
  Chance Walton-Ashmore (he/him) (@AshmoreWalton) reported 16 minutes ago

  @virginmedia after asking to change my payment date 4 times and extra on the chat and app. Also being told it’s been changed. Now I’m told it cannot be done due to a system issue and maximum amount of changes have been taken. It hasn’t been changed. Terrible customer service.

• 
  Lloyd James (@Lloydjames84) reported 17 minutes ago

  @ShrnThomson @virginmedia We have had no end of issues lately and was sent a hub5 this week