Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12, BH14 and BH15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 02/02/2026 17:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomBournemouth Wi-fi
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomPoole Internet

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • AFCBCarl carl mieleszko (@AFCBCarl) reported from Poole, England

    @virginmedia internet down since 23:30 last night in Bournemouth still not up and running what kind of organisation are you, you lose your trains, lose your cola, now losing the plot! @skytv & @BT from now on.

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia I work online and am really angry I have been unable to run my business so far today .. I entrust my working life to your firm and it's worse than crap

  • adamskicraig Adam Craig (@adamskicraig) reported from Bournemouth, England

    @virginmedia why does your automated service perpetuate the lie that nothing’s wrong with your service yet numerous tweets across Hampshire & Dorset suggest the total opposite

  • DavidRice22 David Rice (@DavidRice22) reported from Poole, England

    @virginmedia You didn’t mention the refund that Virgin Media clients should be getting. Reputational damage is one thing, but unless these repeated service outages cost your shareholders money, things won’t improve.

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia No none but it's clear from many posts that you at virgin are having a problem ... I have tv but no internet my security cameras went down at midnight so that's how long here in bournemouth I have had no service for my hard earned money .. 3 times for me in last couple months

  • Kev_Williams Kev Williams (@Kev_Williams) reported from Bournemouth, England

    @virginmedia ok, what’s happening with the outage. Nothing on yr website or app. Cannot work from home, losing money.

  • DavidRice22 David Rice (@DavidRice22) reported from Poole, England

    @virginmedia Whether broadband is a utility or not is a point of view. From my perspective, it’s a utility. I accept no supplier can guarantee service. VM may be just be on an unlucky streak. Your service is presently not something I trust - based on current experience.

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia In thse hard times is virgin media aware that so many people not happy could so easily join somewhere else eventually making your company go bust . The service is dire

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia @DeviousPL Whats going on I'm in bournemouth and my internet is down again since midnight last night.. I need this I'm a disabled person. I pay a lot for this and I think it's time a lot of us users should get together and bring a case

  • stwpt stewpot (@stwpt) reported from Bournemouth, England

    @virginmedia I would recommend to be honest with customer

  • AFCBCarl carl mieleszko (@AFCBCarl) reported from Poole, England

    @virginmedia I don’t think you understand do you!! not just surrounding areas, this is misinformation and is causing your customers 30miles away from Southampton to waste time checking with work it support, windows it support, and pissing about with their routers because your not honest

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia I'm at the point like many of considering another service.. you get no compensation your phone in lines are over subbed and the service is below disgraceful not with a quid a month let alone the £52 I pay

  • AFCBCarl carl mieleszko (@AFCBCarl) reported from Bournemouth, England

    @benedictsf @virginmedia @skytv @BT That’s good but I have had nothing but issues with sky broadband in the past! Touch wood apart from today I haven’t had any issues with BT for 18months

  • GordonFong Gordon Fong (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England

    @lisaculling @virginmedia They’ve broken one big f-off sized cable and are installing another one. Not a small job but even then I ended up with a leaking ducting by then yesterday.

  • KathrynW1986 Kate (@KathrynW1986) reported from Bournemouth, England

    @virginmedia I think when it's a known virgin fault , all customers should automatically get money deducted from their bill. We shouldn't have to complain constantly to get a reduction when we are paying for a service

  • calhoon Andy Orritt (@calhoon) reported from Bournemouth, England

    @Toastylechat @virginmedia We’re down too. Seems to be a Bournemouth/Christchurch/Poole thing.

  • DavidRice22 David Rice (@DavidRice22) reported from Poole, England

    @virginmedia Right this second, no. But it’s becoming clear that I cannot rely upon the service. It really is a utility. My water, gas & electricity all seem to run smoothly but not my broadband service. It is very frustrating.

  • DavidRice22 David Rice (@DavidRice22) reported from Poole, England

    @virginmedia @ceasuri_rele This is happening too often now. After the recent outage debacle this is simply not acceptable. Please confirm that all customers in the affected areas will be receiving financial compensation.

  • DavidRice22 David Rice (@DavidRice22) reported from Poole, England

    @virginmedia @JellybobUK Your service is now rubbish. This is becoming a regular occurrence.

  • alice_hancock1 Liss 🏳️‍🌈🐿️ (@alice_hancock1) reported from Bournemouth, England

    Virgin media is so broken today even the service status page gives me an error

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • FRANCOBARESI100 BARESI (@FRANCOBARESI100) reported

    @virginmedia Yes - many times but I get passed from department to department. I’ve spent 7 hours of my time trying to get a resolution. They gave me a ticket number which I’ve shared on this thread. Can you get the status of the ticket checked and get someone to call me.

  • Livingstone204 John Paterson (@Livingstone204) reported

    @virginmedia Hi, I’ve rebooted my hub multiple times, checked my speed, … when contacting my IT Dept they monitored the signal and found the packets were incomplete.

  • JoCochraneTV Joanne Cochrane (@JoCochraneTV) reported

    @virginmedia is it down? No internet at all and trying to work from home

  • BeckiAbigail Becki Abigail (@BeckiAbigail) reported

    @virginmedia I did, as usual it seems everyone but me has service as normal

  • thatgalfrmldn Tasha Kearns (@thatgalfrmldn) reported

    @virginmedia The o2 app on iOS, the app just shuts down or goes back to log on screen

  • pieayyye420 NotoriousPIE (@pieayyye420) reported

    @virginmedia This really is getting beyond a joke, almost a year I've been putting up with this crap, I should be getting my money back for you guys not keeping your end of the contract, I've done wired ethernet tests and still get less than 1gb

  • Livingstone204 John Paterson (@Livingstone204) reported

    @virginmedia The issue is with Wi-Fi. I’ve been hybrid working for over two years but now things are so poor I’ve two options. Go back to the office full time or find a reliable connection elsewhere.

  • DaveBettley Dave Bettley (@DaveBettley) reported

    @virginmedia I’ve had a total loss of service for seven weeks now due to open reach engineers severing a cable near my home. How do I get this fixed? I’ve had two engineer visits I’ve tried calling and calling and even raised a complaint! Do you not care??

  • niamh_kelly00 niamh ✨ (@niamh_kelly00) reported

    @virginmedia @vmbusinessshelp your customer service is shocking - a business account w no wifi for two weeks and being told to wait another week for our fourth engineer to come fix with no explanation/apology/ramification whatsoever

  • MVpincher M&VPincher (@MVpincher) reported

    @virginmedia Done that ,but still coming up with Error fter going through virginmedia login .Aaarrrggghhh!!