Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH15, BH12 and BH17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Internet | |
| Bournemouth |
Internet | |
| Poole |
Wi-fi | |
| Poole |
TV | |
| Poole |
Internet | |
| Poole |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Elayne
(@elayne100360) reported
from
Bournemouth, England
🤞I think we may have actually made headway this morn with @virginmedia issue. But it's been 2 weeks of constant complaining. It shouldn't be this hard & shouldn't haven't arisen in first place. Wasted time on this approx 18 hrs of our time 😟 #CustomerService #exhausted
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babyduck
(@babyduck999) reported
from
Christchurch, England
@virginmedia Ok, I'm an existing customer with an XL package + 2 TiVo boxes. I would like to know how much a second identical package would cost me at another property running both alongside each other. Hoping for a good deal
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James Huckle
(@Hucklehoff) reported
from
Bournemouth, England
@virginmedia Yes and says no issues. All the sudden around 11.30 internet went dead and the traffic light was flashing green on the super hub 2 router
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Ecto 🇬🇧
(@Ecto_Husky) reported
from
Bournemouth, England
@virginmedia Every single day this week I have lost internet connectivity with problems reported in my area! As a new customer if this is a sign of things to look foward to then I think I'll switch back, getting pissed off now to be honest
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Ecto 🇬🇧
(@Ecto_Husky) reported
from
Bournemouth, England
@virginmedia Not surprisingly it's still down, I've registered this via the 'my virgin' portal and also filed a complaint
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Mrs_S
(@cammie_and_me) reported
from
Bournemouth, England
26 years @virginmedia I have been dealing with my husbands account but now you have increased our DD by £10 per month without warning you will not talk to me. And the woman on the other end of the phone does not care!!! #cancel
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia Already said I had downloaded it. When I try and look when it has issues it says it is offline and it is next to the TV and not behind it or anything else.
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia No and there never seems to be anything on the service status either. Always says its fine I also have the connect app which is when it states its turned off when it's clearly on.
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia Best bit total call 1hr 40 even through to complaints and my services haven’t even been changed ,gotta ring again its as if the conversation never happens ffs
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Yes, won't respond here any more as you can't help either. At a loss
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia we have had Internet and TV trouble for weeks and now it's currently hours at a time. Yes least now it's acknowledging there is an issue in area but nothing seems to be a perm fix. Because it's only hours we are not compensated and yet I'm using my data up too.
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keith parker
(@nishikoi1) reported
from
Hamworthy, England
@virginmedia I did all that and made 4th phone call yesterday,,no bag or box by next wk, its going in the bin,,,and your customer service is so rude,,,
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia Bh10 4bt is the main issue
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George Gordon
(@_George_Gordon_) reported
from
Poole, England
@virginmedia on the phone to you for 45 minutes and the issue didn’t get resolved so your staff hung up 🤬 terrible customer service!!
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia We can never get through or get cut off continually hence visit to shop in desperation. We both work during day. Also phone agents have no clue what to do about it or give wrong info or transfer then line goes dead. It is complete nightmare.
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Elayne
(@elayne100360) reported
from
Bournemouth, England
Just want to apologise for current Virgin rants to work colleagues but we have been totally mislead & now can't get anyone to fix it. Wrong info given by staff on phones, cut off contantly @virginmedia @richardbranson
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Lee Stacey (Pilchard)
(@LStacey) reported
from
Bournemouth, England
@virginmedia I think you have misunderstood my intent. I am telling you that your user experience is poor. I’m not reporting a disruption in the service, I am criticising it. Also, I am a customer, not a beta tester.
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James Huckle
(@Hucklehoff) reported
from
Bournemouth, England
@virginmedia please can you explain why my traffic light is flashing green on my router All Internet access is down and I urgently need to work from home. Please can you urgently assist
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keith parker
(@nishikoi1) reported
from
Hamworthy, England
@virginmedia Not very helpfull, in fact damn rude
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Michele Hardy
(@michele4675) reported
from
Poole, England
@virginmedia hi, I’ve been trying to get through to you guys for the last 40 mins but no answer and have heard the same songs 4 times each. Need help with phone line as not working properly. Please dm me. Many thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Saeed Uchiha
(@saeedahmed0) reported
from
Burnley, England
@virginmedia your internet is awful! I’m not paying for a black box that flashes lights. Fix up
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia Yes tried that and just called ur CS centre. Once again the person who took the call couldn’t care less. This is the 2nd time this month it’s gone down without any explanation or compensation
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MICHAEL
(@MICKLE_M) reported
from
Mollinburn, Scotland
@virginmedia wifi down again
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Man of Vision
(@qshahawan) reported
from
Hillingdon, England
@virginmedia very disappointed in the service you are providing. I am being billed they bloody amount for the last few months where i have downgraded the bloody service.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)
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Vampire Bait
(@Antoinne73) reported
from
Rotherham, England
100 days!!! You did it @virginmedia 100 days without contact about my terrible tv reception. (You say 28 days when I signed up) #moneyandrun
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia having problems again with the internet. Apparently your app says it’s fine. It’s not. Sort it out.
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DV
(@MrVestibule) reported
from
Preston, England
Hey @virginmedia my internet speed has dropped massively over Christmas and is still poor. I get that people are probably using more bandwidth but this is unacceptable - I’m paying for 200mb & getting 10. I’ve done all the tests and resets with no joy 😤. #virginmedia #broadband
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Ian Fitzpatrick
(@Ianiesta8) reported
from
Falkirk, Scotland
@virginmedia I was looking to upgrade to a TV Package, but the deal for a new customer was far better than the deal I was offered.
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Yvonne M
(@YvonneM28) reported
from
Bexleyheath, England
@virginmedia Thanks but from what I read on social media yesterday, we were not the only ones using Virgin Media having problems and sure we do not all live in Welling! Will see what happens next time we try to watch #EFL footie on the red button. But thanks for the acknowledgement