Virgin Media Outage Report in Poole, England

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (3%)
• Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole, Ringwood, and Bournemouth.

City	Problem Type	Report Time
Poole	E-mail	2 days ago
Poole	Internet	2 days ago
Poole	Internet	3 days ago
Poole	Internet	3 days ago
Poole	Internet	7 days ago
Ringwood	Internet	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

• 
  Lauren Tompkins (@LaurenSTompkins) reported 41 seconds ago from Poole, England

  Interesting how @virginmedia can tweet messages on twitter but ignore messages from customers. Shows how bad their customer services are. Don’t blame Corona either.

• 
  Neil (@gilly8049) reported 50 seconds ago from Bournemouth, England

  @virginmedia It says there are no known issues. I've taken the white cable out and reconnected and rebooted and it makes no difference. Some sky sports channels are not working and just show error w02! This happens far too often!

• 
  carl mieleszko (@AFCBCarl) reported 2 minutes ago from Poole, England

  @virginmedia I don’t think you understand do you!! not just surrounding areas, this is misinformation and is causing your customers 30miles away from Southampton to waste time checking with work it support, windows it support, and pissing about with their routers because your not honest

• 
  carl mieleszko (@AFCBCarl) reported 2 minutes ago from Bournemouth, England

  @benedictsf @virginmedia @skytv @BT That’s good but I have had nothing but issues with sky broadband in the past! Touch wood apart from today I haven’t had any issues with BT for 18months

• 
  David Rice (@DavidRice22) reported 3 minutes ago from Poole, England

  @virginmedia Right this second, no. But it’s becoming clear that I cannot rely upon the service. It really is a utility. My water, gas & electricity all seem to run smoothly but not my broadband service. It is very frustrating.

• 
  Michael Darracott (@chefmike56) reported 7 minutes ago from Bournemouth, England

  @virginmedia I work online and am really angry I have been unable to run my business so far today .. I entrust my working life to your firm and it's worse than crap

• 
  Matt Lawrence 📣 (@mattjlawrence) reported 13 minutes ago from Bournemouth, England

  Please @virginmedia learn from the banks and offer your customers the option to pause services or waive cancellation charges for people losing their jobs. £80 to take TV off my plan after 15 years as a customer is not helpful

• 
  Lauren Tompkins (@LaurenSTompkins) reported 13 minutes ago from Bournemouth, England

  Hey @virginmedia I have an issue with my account all to do with a new instal. Please can I talk it through with you to try and resolve it.

• 
  Michael Darracott (@chefmike56) reported 21 minutes ago from Bournemouth, England

  @virginmedia In thse hard times is virgin media aware that so many people not happy could so easily join somewhere else eventually making your company go bust . The service is dire

• 
  Natalie Griffiths (@Natalie05490147) reported 24 minutes ago from Bournemouth, England

  @virginmedia I’m disappointed in the lack of service! I’m a vulnerable customer and yet they don’t seem to be bothered by this fact! I get promised call backs and they never happen... I’m left with no facilities

• 
  stewpot (@stwpt) reported 27 minutes ago from Bournemouth, England

  @virginmedia I would recommend to be honest with customer

• 
  Jenny Palmer (@jennyjanepalmer) reported 31 minutes ago from Bournemouth, England

  Are you joking @virginmedia broadband down again, this is at least the 3rd time in a few weeks.. and started before everyone started working at home..

• 
  5G.ordon Fong (🍸🦐🦀🥋) (@GordonFong) reported 33 minutes ago from Bournemouth, England

  I actually spoke to the #virginmedia engineer who had to fix the fibres in Southampton the other week. A utilities company had cut through them down by the roundabout at the end of the M271 he said. Up all day doing that of which was done by another company!

• 
  carl mieleszko (@AFCBCarl) reported 37 minutes ago from Poole, England

  @virginmedia internet down since 23:30 last night in Bournemouth still not up and running what kind of organisation are you, you lose your trains, lose your cola, now losing the plot! @skytv & @BT from now on.

• 
  David Rice (@DavidRice22) reported 40 minutes ago from Poole, England

  @virginmedia Whether broadband is a utility or not is a point of view. From my perspective, it’s a utility. I accept no supplier can guarantee service. VM may be just be on an unlucky streak. Your service is presently not something I trust - based on current experience.

• 
  Natalie Griffiths (@Natalie05490147) reported 47 minutes ago from Bournemouth, England

  @virginmedia I’m awaiting a call back from a manager to confirm from the new customer team that he can get a quick start pack out to me ASAP due to my unique circumstances. The manager John said he or a colleague would call me by Saturday. It’s now Thursday and I’ve heard nothing!

• 
  David Rice (@DavidRice22) reported 48 minutes ago from Poole, England

  @virginmedia You didn’t mention the refund that Virgin Media clients should be getting. Reputational damage is one thing, but unless these repeated service outages cost your shareholders money, things won’t improve.

• 
  Natalie Griffiths (@Natalie05490147) reported 51 minutes ago from Bournemouth, England

  @virginmedia you offer the most horrendous service ever! 3 call backs promised and not received one! My quick start pack was supposed to arrive yesterday but didn’t. No communication what so ever! Unbelievably bad I would definitely not recommend

• 
  Steve Fall (@steve_fall) reported 52 minutes ago from Poole, England

  @virginmedia broadband down in BH12. My mobile reception is poor.. Any news on a fix. #WorkingFromHome

• 
  Lauren Tompkins (@LaurenSTompkins) reported 57 minutes ago from Bournemouth, England

  thanks @virginmedia I don’t have a working service as you say I have a bill to pay. According to the records next bill payment is due 04/05 but because your new installation charges are so high I’ve gone over the credit limit.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nigel Deans (@NigelDeans) reported 7 minutes ago

  @virginmedia refer a friend £50 each cashback appears to be a SCAM. It's been three months now and I'm being passed from person to person, company to company. It's unacceptable and no legitimate company would surely put a customer through this??

• 
  Luther Blissett (@LutherB40510976) reported 10 minutes ago from London, England

  @virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?

• 
  Raffi (@RaffiGuj) reported 10 minutes ago

  @virginmedia any chance you can give me an update on the issue? site says would be fixed by 4pm its well over now. Been down over 5 hours.

• 
  Tony Collier BEM (@ethansgrumps) reported 13 minutes ago

  @virginmedia Says there are no issues

• 
  @CyberRebel (@CyberRebel4) reported 18 minutes ago

  @virginmedia Saying possibly by 7pm. Been down since lunchtime so not at all happy. And only two weeks since the last outage. Basically paying for no service.

• 
  Stephan Hough (@StephanHough) reported 19 minutes ago

  @virginmedia They could not offer me a competitive price compared to other providers. There is just no incentive to stay with Virgin as a loyal customer and I will just have to switch somewhere cheaper.

• 
  Capn LZR (@theoneyouknew) reported 23 minutes ago

  @virginmedia trying to PHONE you because my broadband is not working properly, what number can I use as the main number is full of robots.

• 
  Kath Field 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@kath21_field) reported 24 minutes ago

  @ozziecjs @virginmedia Call their bluff & vote with your feet, call to cancel & a retentions team will give you a better offer👍🏻

• 
  IDIC (@CharlieIDIC) reported 29 minutes ago

  @virginmedia down it went again

• 
  Kate Holmes (@KateHol90819828) reported 30 minutes ago

  @virginmedia He was installing broadband, he knocked as we have it but he couldn’t see how it was patched down (i’ve no idea!), he’s not been outside their house whilst my WIFI has been off, he wasn’t at the green box either.