Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12, BH15 and BH17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
||
| Poole |
Internet | |
| Poole |
Internet | |
| Poole |
Internet | |
| Bournemouth |
Internet | |
| Poole |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@mmould_pooleNHS @virginmedia Hear hear, my ombudsman complaint is still ongoing, they do not tell the truth about what they have done & customer service non existent.
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Matt Lawrence 📣
(@mattjlawrence) reported
from
Bournemouth, England
Please @virginmedia learn from the banks and offer your customers the option to pause services or waive cancellation charges for people losing their jobs. £80 to take TV off my plan after 15 years as a customer is not helpful
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Poole, England
Interesting how @virginmedia can tweet messages on twitter but ignore messages from customers. Shows how bad their customer services are. Don’t blame Corona either.
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David Rice
(@DavidRice22) reported
from
Poole, England
@virginmedia Whether broadband is a utility or not is a point of view. From my perspective, it’s a utility. I accept no supplier can guarantee service. VM may be just be on an unlucky streak. Your service is presently not something I trust - based on current experience.
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5G.ordon Fong (🍸🦐🦀🥋)
(@GordonFong) reported
from
Bournemouth, England
I actually spoke to the #virginmedia engineer who had to fix the fibres in Southampton the other week. A utilities company had cut through them down by the roundabout at the end of the M271 he said. Up all day doing that of which was done by another company!
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Jenny Palmer
(@jennyjanepalmer) reported
from
Bournemouth, England
Are you joking @virginmedia broadband down again, this is at least the 3rd time in a few weeks.. and started before everyone started working at home..
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Neil
(@gilly8049) reported
from
Bournemouth, England
@virginmedia It says there are no known issues. I've taken the white cable out and reconnected and rebooted and it makes no difference. Some sky sports channels are not working and just show error w02! This happens far too often!
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Michael Darracott
(@chefmike56) reported
from
Bournemouth, England
@virginmedia In thse hard times is virgin media aware that so many people not happy could so easily join somewhere else eventually making your company go bust . The service is dire
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Louise Busfield
(@no1toerag) reported
from
Bournemouth, England
How do I cancel @virginmedia if no one answers the phone or messages
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Natalie Griffiths
(@Natalie05490147) reported
from
Bournemouth, England
@virginmedia you offer the most horrendous service ever! 3 call backs promised and not received one! My quick start pack was supposed to arrive yesterday but didn’t. No communication what so ever! Unbelievably bad I would definitely not recommend
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David Rice
(@DavidRice22) reported
from
Poole, England
@virginmedia Right this second, no. But it’s becoming clear that I cannot rely upon the service. It really is a utility. My water, gas & electricity all seem to run smoothly but not my broadband service. It is very frustrating.
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
thanks @virginmedia I don’t have a working service as you say I have a bill to pay. According to the records next bill payment is due 04/05 but because your new installation charges are so high I’ve gone over the credit limit.
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
Hey @virginmedia I have an issue with my account all to do with a new instal. Please can I talk it through with you to try and resolve it.
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Natalie Griffiths
(@Natalie05490147) reported
from
Bournemouth, England
@virginmedia I’m disappointed in the lack of service! I’m a vulnerable customer and yet they don’t seem to be bothered by this fact! I get promised call backs and they never happen... I’m left with no facilities
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carl mieleszko
(@AFCBCarl) reported
from
Bournemouth, England
@benedictsf @virginmedia @skytv @BT That’s good but I have had nothing but issues with sky broadband in the past! Touch wood apart from today I haven’t had any issues with BT for 18months
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Natalie Griffiths
(@Natalie05490147) reported
from
Bournemouth, England
@virginmedia I’m awaiting a call back from a manager to confirm from the new customer team that he can get a quick start pack out to me ASAP due to my unique circumstances. The manager John said he or a colleague would call me by Saturday. It’s now Thursday and I’ve heard nothing!
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Steve Fall
(@steve_fall) reported
from
Poole, England
@virginmedia broadband down in BH12. My mobile reception is poor.. Any news on a fix. #WorkingFromHome
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David Rice
(@DavidRice22) reported
from
Poole, England
@virginmedia You didn’t mention the refund that Virgin Media clients should be getting. Reputational damage is one thing, but unless these repeated service outages cost your shareholders money, things won’t improve.
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Michael Darracott
(@chefmike56) reported
from
Bournemouth, England
@virginmedia I work online and am really angry I have been unable to run my business so far today .. I entrust my working life to your firm and it's worse than crap
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Stuart Jones
(@ithastheanswer) reported
from
Bournemouth, England
@virginmedia broadband service checker says everything is fine my our internet has been up and down all morning. Started having problems about midnight - been unable to finish a game of Fifa weekend league today - router appears to reboot or lose connection
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Colin Clayton
(@claycolin215) reported
@virginmedia is it really good customer service to have me on hold for 1.30 hrs???
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Kriss Glee
(@krissj72) reported
@virginmedia @riteshsonawala Why run a world speed test when all devices are wireless, im having trouble too , supposed to be getting 200mbps and this is what I'm getting!! If someone is complaining it's because their Internet is slow and not what they're paying for so doing a wired test isn't gonna help!
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Lord Neil P Shawcross
(@NeilPShawcross) reported
@virginmedia That app won't connect to my service. Oh the irony!
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Alexis Neil
(@alexisneil1) reported
@virginmedia how can you disconnect traditional land lines for customers who do not believe in Wi-Fi and expect an 89 year old lady to just accept your poor service! Are only option is to move to BT can we keep the number?
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SteveB
(@st3bc1) reported
@virginmedia Repeatedly being told all is ready 48hrs before, after I take the time to call and check, then getting a text 24hrs out cancelling the appt points to very problematic customer information processes at the least. Not to mention waiting over a year.
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Barry Finnie
(@barryfinnie1715) reported
@virginmedia please tell me how to get through to a UK call centre so I can cancel my broadband and o2 sim? It’s shocking the amount of times I’ve tried to call and nobody is able to cancel and get put through to different departments, horrendous service!!
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Sarah
(@Sazziwazzi72) reported
@virginmedia no home phone line BN15 area status check saying no issue
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Careless Wispa
(@naturalsystah) reported
Well @virginmedia said my broadband and TV would be working later tonight...it was up and running again about 2 hours ago, well ahead of time. Can't complain considering the bad weather
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Alexander Wolfe
(@WolfeAlexander) reported
I wish I’d recorded the phone calls I’ve had with @virginmedia because it would be an incredible @BBCPanorama or @C4Dispatches Over two weeks, 6-7 phone calls a day lasting 40+ mins, and still no service. Something is seriously wrong in this company.
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Deano
(@Deano44118023) reported
@virginmedia No landline - no dial tone. Service status says everything is OK! So how long before you acknowledge a problem, couple of years ago it was 16 days and an ombudsmen case to boot.