Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12 and BH14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 01/15/2026 22:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.

Loading map, please wait...
City Problem Type Report Time
United KingdomBournemouth Internet
United KingdomPoole TV
United KingdomPoole Internet
United KingdomBournemouth Wi-fi
United KingdomBournemouth Internet
United KingdomPoole Internet

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia Continually phoning to sort out new agreed payment. 1st person says yes all agreed but then put through to billing & not able to complete, always left on hold every time waiting more than 25mins. Have to put down phone. Happened 6 times now. 😖

  • ccTyrant George Smith (@ccTyrant) reported from Christchurch, England

    @mir0ndy Like sometimes virgin media just breaks (like right now), but when it isn’t broken, it’s really good

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia They agree then get transferred to accounts & billing and left on hold each time 30mins without anyone speaking. Have to put phone down obviously. 3rd time I have explained this here also. No one does anything @richardbranson

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia Yes, won't respond here any more as you can't help either. At a loss

  • TamzLALee Tamzin L A Lee (@TamzLALee) reported from Bournemouth, England

    @virginmedia worst company I have ever had to deal with, have been waiting now over 2 weeks for my click & collect order and constantly being lied to and told something different on every call. Spent over 8hrs on the phone to different people. AVOID AT ALL COSTS!!!

  • keithward329 keith nigel ward (@keithward329) reported from Bournemouth, England

    @virginmedia kept on phone for about an hour, no answer, TV faults for over a month in the Bournemouth area, answering the phone would help or get proper engineers to work for you, as being owned by a yank company, obviously don't give a toss, cancelling DD

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia No and there never seems to be anything on the service status either. Always says its fine I also have the connect app which is when it states its turned off when it's clearly on.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia Only on the phone!! Whole problem is keep getting left on hold when put through to billing. Now wasted over half a day trying to resolve this. There must be a way someone can sort this surely. Incredibly annoying & not acceptable.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia You asked me to let you know if contact had been made. Spent most of Monday tweeting problem to you so not going to repeat & waste my evening.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia @richardbranson after 2 wks still unable to reach accs & billing re overcharging. Still left on hold everytime over 30mins. Been 7 days since official complaint & no contact from anyone either. Unacceptable so cancelling DD. #fedup #poorcustomerservice #disappointed

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia Media, but primarily accounts and billing, now been 2 days and not a word since you promised me contact. You did this here via Twitter. I have made official complaint.

  • emilyjj_ Emily Johnson (@emilyjj_) reported from Christchurch, England

    @virginmedia I originally contacted you & stated that noone in our block had virgin & I was advised that this would be sorted & you just needed permission from the landlord which we got. Now there has been this awful switchover process & we are going without internet for a month!

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    Just want to apologise for current Virgin rants to work colleagues but we have been totally mislead & now can't get anyone to fix it. Wrong info given by staff on phones, cut off contantly @virginmedia @richardbranson

  • cammie_and_me Mrs_S (@cammie_and_me) reported from Bournemouth, England

    26 years @virginmedia I have been dealing with my husbands account but now you have increased our DD by £10 per month without warning you will not talk to me. And the woman on the other end of the phone does not care!!! #cancel

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia We can never get through or get cut off continually hence visit to shop in desperation. We both work during day. Also phone agents have no clue what to do about it or give wrong info or transfer then line goes dead. It is complete nightmare.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    🤞I think we may have actually made headway this morn with @virginmedia issue. But it's been 2 weeks of constant complaining. It shouldn't be this hard & shouldn't haven't arisen in first place. Wasted time on this approx 18 hrs of our time 😟 #CustomerService #exhausted

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia ..... unfortunately no contact for resolution about over charging & inability to make contact with billing & accounts dept. 😖 Customer service still non existent. Complete let down.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia Agreed new media tv inter contract inc hubby mob phone unlimited data,text,etc. New agreed dir debit but today old amount still charged no changes have been made as can never sort with billing dept. At home now if someone can phone. Also lodged official complaint today.

  • babyduck999 babyduck (@babyduck999) reported from Christchurch, England

    @virginmedia Ok, I'm an existing customer with an XL package + 2 TiVo boxes. I would like to know how much a second identical package would cost me at another property running both alongside each other. Hoping for a good deal

  • tbramble19 RUDDY (@tbramble19) reported from Bournemouth, England

    @kelcrago @virginmedia Virgin media are a bag of shit literally cannot wait for the year to finish

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TerrainHunt3r TerrainHunt3r (@TerrainHunt3r) reported

    @virginmedia You want me to find answers to your systems not giving me what your under contract to give me ? Here’s a thought … how about get someone on the phone who knows what there doing to directly solve my problem ? Billion dollar company exspecting me to solve your issues for you

  • Pupeteking CNf (@Pupeteking) reported

    @virginmedia @DianaRoss it is frustrating to have to wait half an hour for them to pick up the phone and then make excuses or directly hang up the phone to avoid refunding £141.75 that you owe us

  • talkingpj PJ (@talkingpj) reported

    worst pundits on irish tv ciaran whelan. kenny cunningham, the leinster boys on virgin media rugby coverage.

  • Alhambre Alex Hammond (@Alhambre) reported

    @virginmedia Oh! No, I haven’t raised a complaint. I sought help through the Virgin Twitter team (who were brilliant, by the way) and every time I phoned I ended up down some automated rabbit hole, so I stuck to Twitter. Should I raise a complaint then?

  • bellster1981 Bellster ✌️ (@bellster1981) reported

    @TheLewis55 @virginmedia …lock me into a further 18 month contract for services I’ve not signed up to. Got through (after an hour on hold) to talk to someone about the issue. Was going fine and was being assured would be corrected…line cuts off (this happened on Saturday too ‘conveniently’).

  • AJUK29 Adrian Jones (@AJUK29) reported

    @virginmedia 1/2 What a surprise that I haven't 'passed security' and so I cannot even ask whether my hub 5 has been ordered?! They wouldn't even put me through to retentions to cancel my subscription! I sent an email over a week ago cancelling but have heard nothing?

  • Jack_Homard Jack (@Jack_Homard) reported

    @virginmedia John, the homeowners have run the test and there are confirmed issues in our area with regards to internet.

  • Jack_Homard Jack (@Jack_Homard) reported

    @virginmedia I ran the test twice. Both have resulted with no issues. Not sure why it keeps happening then. Will continue to monitor over the next couple days. Appreciate the reply.

  • stnjeon eve (@stnjeon) reported

    @virginmedia i have looked and it says there should be no issues. however my wifi has been out for over three hours. i need it up immediately for work tomorrow so would like some answers please! 🙃

  • sairam_tweet sairam kuchibhotla (@sairam_tweet) reported

    @virginmedia Your customer service, and broadband devices are of very poor quality. Whenever we call your call centre, they are just asking to upgrade plans but will never solve the issue. Just deceiving customers with fixed month contracts..