Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12, BH14 and BH15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 02/13/2026 04:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Internet
United KingdomBournemouth TV
United KingdomPoole TV
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomBournemouth Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • tragic_velvet The Ginger Bear (@tragic_velvet) reported from Bournemouth, England

    Virgin media are such garbage, average at best. Can't wait to bin them off.

  • garyeatonafcb Gary Eaton (@garyeatonafcb) reported from Bournemouth, England

    @virginmedia Whatever maintenance you performed on Monday 8th in the BH8 area has made the previous issue 100x worse than it was before. Please sort this out. £50 a month for this is a joke.

  • JackRansom4 Jack Ransom (@JackRansom4) reported from Burton, England

    @virginmedia Wireless devices. Been going on all morning (this happens regularly but usually better after a reset - not today). Tried following the advice to check for problems in the local area, even that doesn’t work. Literally nothing more i can do.

  • active_doug Care Bear (@active_doug) reported from Poole, England

    @virginmedia Password has been reset by Virgin media. Still can not get to a login page

  • BelvoirCchurch Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England

    @virginmedia how can you hike prices for existing customers, offer deals for new customers but are unable to answer your own customer service lines? Better deals with BT, why should we pay your extortionate price for terrible service?

  • active_doug Care Bear (@active_doug) reported from Poole, England

    Virgin email been since 8am this morning. Spoke with a person they reset password still not able to login after 12 hours 😡. Not good enough Virgin Media

  • active_doug Care Bear (@active_doug) reported from Poole, England

    @virginmedia Unable to login on all devices

  • GordonFong 5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England

    @virginmedia It’s not an outage, I can’t even get the admin page locally.

  • spongedaddy67 Andrew Dear 💙 (@spongedaddy67) reported from Burton, England

    @virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…

  • BelvoirCchurch Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England

    @virginmedia How will we know when you have sorted out the mess at your end? Will you let me know or do I have to keep spending my money calling you listening to that awful out of tune hold music?

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    Hey @virginmedia all of last night and now this morning my home broadband is not working. I’ve reset the router several times not made any difference.

  • TonyDukes1 Tony Dukes (@TonyDukes1) reported from Poole, England

    @virginmedia Down time again service just getting worse and worse

  • hammers01202 Andy Paton (@hammers01202) reported from Bournemouth, England

    @virginmedia Residential customer for about 4years

  • CharlotteLois locharlotte (@CharlotteLois) reported from Poole, England

    @virginmedia pay for your “fastest” broadband for it not to load most days! Absolutely horrendous price I pay for a rubbish service!

  • JackRansom4 Jack Ransom (@JackRansom4) reported from Burton, England

    @virginmedia please can someone help? WFH and Wifi constantly dropping out (as per usual). Tried all the resets, still not working.

  • BelvoirCchurch Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England

    @virginmedia ,is it worth trying to call customer service today, will anyone answer the call or is it more hours on hold before being cut off?

  • tragic_velvet The Ginger Bear (@tragic_velvet) reported from Bournemouth, England

    Called virgin media last week. Part 1 Me - I'd like to cancel please. VM - you can't, it can only be a minimum of 60 before your contract ends. Called back today (less than 60 days) Me - I'd like to cancel please VM - I can see another agent has already cancelled.

  • ItzLauLau Laura (@ItzLauLau) reported from Hamworthy, England

    @bt_uk Absolutely love that virgin media has been out and clearly not fixed a problem but instead ruined our internet connection this morning! Thanks very much!!

  • alan67sb126 Alan Ganter (@alan67sb126) reported from Bournemouth, England

    @virginmedia no Service since Sunday, no communication, from you guys, absolute joke, I hope you don't think your going to charge us for this service, time for City Fibre I feel.

  • GordonFong 5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England

    @virginmedia It starts to show the two fields for username and password by never completes the page load.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jdtate101 nutztoyouall (@jdtate101) reported

    @virginmedia Halesowen is down.

  • az_washy Az! (@az_washy) reported

    @virginmedia I look forward to not getting any type of compensation for the inconvenience and will enjoy paying the price increase on my bill... thanks @virginmedia for the wonderful service u provide

  • WhiteClassy Andrea (@WhiteClassy) reported

    @virginmedia Your phone lines are down too , very poor service

  • Davidmurrant91 ⓓⓐⓥⓘⓓ✌ (@Davidmurrant91) reported

    @virginmedia Are we going to have to wait another 7 hours again to get an update on why, for the second time your services are down. With the price hikes, you're putting in this not acceptable service. You turn your phone lines web pages off when there's an issue and shy away. Awful service

  • DJHiggyS DJ Higgy (@DJHiggyS) reported

    @virginmedia This is happening too often. If you can't provide a reliable service then you are going to lose customers.

  • MartynNSarah Sarah N Martyn (@MartynNSarah) reported

    @virginmedia We've been having problems with our broadband the past few days now today it's off completely. How long is this going to take please?. As you know @virginmedia alot of people work from home and we rely on our broadband. Will all customers receive a deduction on our bills?

  • Daniel_Sellars Daniel Sellars (@Daniel_Sellars) reported

    Hi @virginmedia are there still issues I have no broadband I live in LE3 Leicester area

  • Blarny101 Amanda barrie (@Blarny101) reported

    @virginmedia Not a repeat as never got fully sorted as issues all day

  • janettu21061531 janet turner (@janettu21061531) reported

    @virginmedia Mine has been down since last night is only up and down for a couple of hours since then. If that ..It is getting ridiculous. The amount we have to pay you is beyond a joke I hope we're going to get compensation knocked off our bills

  • IMRANAZ28531670 IMRAN AZIZ (@IMRANAZ28531670) reported

    @virginmedia This Problem of broadband in Slough has been occurring for last 24 hours.