Virgin Media Outage Report in Poole, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Poole come from postal codes BH15, BH16 and BH12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth, Poole, Christchurch and Wimborne Minster.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
Internet | |
| Poole |
Phone | |
| Poole |
Phone | |
| Poole |
Phone | |
| Poole |
Phone | |
| Poole |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
-
James Huckle
(@Hucklehoff) reported
from
Bournemouth, England
@virginmedia Yes and says no issues. All the sudden around 11.30 internet went dead and the traffic light was flashing green on the super hub 2 router
-
Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia Bh10 4bt is the main issue
-
Elayne
(@elayne100360) reported
from
Bournemouth, England
🤞I think we may have actually made headway this morn with @virginmedia issue. But it's been 2 weeks of constant complaining. It shouldn't be this hard & shouldn't haven't arisen in first place. Wasted time on this approx 18 hrs of our time 😟 #CustomerService #exhausted
-
Ecto 🇬🇧
(@Ecto_Husky) reported
from
Bournemouth, England
@virginmedia Not surprisingly it's still down, I've registered this via the 'my virgin' portal and also filed a complaint
-
Elayne
(@elayne100360) reported
from
Bournemouth, England
Just want to apologise for current Virgin rants to work colleagues but we have been totally mislead & now can't get anyone to fix it. Wrong info given by staff on phones, cut off contantly @virginmedia @richardbranson
-
Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia we have had Internet and TV trouble for weeks and now it's currently hours at a time. Yes least now it's acknowledging there is an issue in area but nothing seems to be a perm fix. Because it's only hours we are not compensated and yet I'm using my data up too.
-
Ecto 🇬🇧
(@Ecto_Husky) reported
from
Bournemouth, England
@virginmedia Every single day this week I have lost internet connectivity with problems reported in my area! As a new customer if this is a sign of things to look foward to then I think I'll switch back, getting pissed off now to be honest
-
Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Yes, won't respond here any more as you can't help either. At a loss
-
babyduck
(@babyduck999) reported
from
Christchurch, England
@virginmedia Ok, I'm an existing customer with an XL package + 2 TiVo boxes. I would like to know how much a second identical package would cost me at another property running both alongside each other. Hoping for a good deal
-
Michele Hardy
(@michele4675) reported
from
Poole, England
@virginmedia hi, I’ve been trying to get through to you guys for the last 40 mins but no answer and have heard the same songs 4 times each. Need help with phone line as not working properly. Please dm me. Many thanks
-
George Gordon
(@_George_Gordon_) reported
from
Poole, England
@virginmedia on the phone to you for 45 minutes and the issue didn’t get resolved so your staff hung up 🤬 terrible customer service!!
-
James Huckle
(@Hucklehoff) reported
from
Bournemouth, England
@virginmedia please can you explain why my traffic light is flashing green on my router All Internet access is down and I urgently need to work from home. Please can you urgently assist
-
keith parker
(@nishikoi1) reported
from
Hamworthy, England
@virginmedia I did all that and made 4th phone call yesterday,,no bag or box by next wk, its going in the bin,,,and your customer service is so rude,,,
-
Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia They agree then get transferred to accounts & billing and left on hold each time 30mins without anyone speaking. Have to put phone down obviously. 3rd time I have explained this here also. No one does anything @richardbranson
-
Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia Already said I had downloaded it. When I try and look when it has issues it says it is offline and it is next to the TV and not behind it or anything else.
-
Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia We can never get through or get cut off continually hence visit to shop in desperation. We both work during day. Also phone agents have no clue what to do about it or give wrong info or transfer then line goes dead. It is complete nightmare.
-
Lee Stacey (Pilchard)
(@LStacey) reported
from
Bournemouth, England
@virginmedia I think you have misunderstood my intent. I am telling you that your user experience is poor. I’m not reporting a disruption in the service, I am criticising it. Also, I am a customer, not a beta tester.
-
Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia @richardbranson after 2 wks still unable to reach accs & billing re overcharging. Still left on hold everytime over 30mins. Been 7 days since official complaint & no contact from anyone either. Unacceptable so cancelling DD. #fedup #poorcustomerservice #disappointed
-
Mrs_S
(@cammie_and_me) reported
from
Bournemouth, England
26 years @virginmedia I have been dealing with my husbands account but now you have increased our DD by £10 per month without warning you will not talk to me. And the woman on the other end of the phone does not care!!! #cancel
-
Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia No and there never seems to be anything on the service status either. Always says its fine I also have the connect app which is when it states its turned off when it's clearly on.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
***** Funt
(@LeeThePizzaGuy) reported
I actually saw a Virgin media van today with "Childish Vanbino" written above the windshield and I never wanted to molotov a vehicle more in my life
-
Paul Coates
(@Paul408) reported
@virginmedia I was with you for years and for my loyalty I paid more than new joiners for a@worse package. Can you see why I left. No customer care
-
Me2u
(@Me2unotu2me) reported
@VirginMediaCorp @virginmedia the content for ‘The Box’ on ur tv channel and tv on the go is broadcasting all week on channel 335, 337, 350 and 342. The content for ‘Kiss’ is broadcasting on 338 and 336 and ur support teams say its an isolated incident but i have the issue. 1/2
-
Grant
(@GrantSC2) reported
@wsjudd Right now it's a case of get a EE 4g hub and hope @virginmedia sort it out, was told an engineer was visiting prior to the installation date to sort it and it didn't happen. Makes no sense to me at all. Waiting for the resolution team to contact me next week.
-
jayden
(@nameisjayden) reported
@virginmedia Reset network settings, clear history, turn on airplane mode, put sim@in another phone and a few other solutions in mobile data settings
-
Emily Horner
(@emilly_fleece) reported
@virginmedia I'd call if I thought you'd help, but it's fairly obvious #virginmedia have a watertight policy on not providing customer service and blaming customers for their intentional shortfalls.
-
Ben Thompson
(@benthompson2305) reported
@virginmedia The internet is cutting out for an hour 3 times every day since we’ve been a customer!
-
Conor Moyles
(@ConorMoyles) reported
@_darkmavis Mark she’s literally after running up to the toilet in absolute bits over the shite she has to read under that, it virgin media had any sense they would take the tweet down now
-
gary
(@gixxergary) reported
@virginmedia hi. I have an oomph SIM card that I’ve never used. Had it a while. My @EE contract has expired and I’d like to now use this VM sim. Can I take my @EE number to VM or have I missed the window for changing number?
-
John
(@Jonathanmcn89) reported
@eve_lianne @virginmedia Just give you the run around I searched virgin to find them to make a complaint and saw yours They seemingly don't want new customers Go to sky Not great but better than virgin