Virgin Media outages and service status in Poole, England

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth, and Poole.

City	Problem Type	Report Time
Bournemouth	Internet	10 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

• 
  Mark Bates (@officer_cartman) reported 9 seconds ago from Bournemouth, England

  @virginmedia But thanks,they have put me on the deal I did t want abs now I will cancel in the next 13 days ie coming off ,the fact of being treated akin with contempt is mind boggling from a rentions point of view

• 
  Tamzin L A Lee (@TamzLALee) reported 11 seconds ago from Poole, England

  @virginmedia this is an absolute joke now, I do not have time to just sit on hold all day. You clearly make it impossible for people to cancel their contracts on purpose

• 
  The Ginger Bear (@tragic_velvet) reported 9 minutes ago from Bournemouth, England

  Called virgin media last week. Part 1 Me - I'd like to cancel please. VM - you can't, it can only be a minimum of 60 before your contract ends. Called back today (less than 60 days) Me - I'd like to cancel please VM - I can see another agent has already cancelled.

• 
  Jeremy Clarke (@BelvoirCchurch) reported 10 minutes ago from Bournemouth, England

  @virginmedia How will we know when you have sorted out the mess at your end? Will you let me know or do I have to keep spending my money calling you listening to that awful out of tune hold music?

• 
  Emma Goddard (@goddard95) reported 14 minutes ago from Christchurch, England

  @virginmedia Hey Virgin Media, the connection in Christchurch Dorset is unbelievably slow & customer service dreadful, all for £75 a month!!

• 
  Steve Fall (@steve_fall) reported 14 minutes ago from Poole, England

  @virginmedia I have no TV or Broadband. So I presume your crediting me for loss of service. #VirginDown #LossOfService

• 
  frazer railton (@frazerrailton) reported 25 minutes ago from Bournemouth, England

  @Stephen97257743 @YODELhell @virginmedia They are awfull I have stopped ordering things if yodel are there delivery service

• 
  babyduck (@babyduck999) reported 26 minutes ago from Bournemouth, England

  @virginmedia hi, can never get through on phone. Can someone contact me please about disconnecting TV service on 473463104. 12 contract at an end and don't want to pay extortionate amount next month. Thanks

• 
  5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported 29 minutes ago from Bournemouth, England

  @virginmedia It starts to show the two fields for username and password by never completes the page load.

• 
  Nick Smith (@afcbbeachboy) reported 33 minutes ago from Poole, England

  @paulwarsash @virginmedia These large companies treat customers like crap .

• 
  It’s Me .... Amy (@BambiAmy78) reported 34 minutes ago from Bournemouth, England

  @deborabora @virginmedia I am so glad I left them in 2017 having suffered poor internet for over 2 years. Constant issues when I was in BH6.

• 
  Carl Taylor (@CarlJTaylor23) reported 34 minutes ago from St. Leonards and St. Ives, England

  @virginmedia 2 hours and counting to try and cancel my contracts with you. What terrible service!

• 
  Mark Bates (@officer_cartman) reported 38 minutes ago from Bournemouth, England

  @virginmedia I have to start it all again ,lost the Will and also managed to mess tfr or number to the o2 sim ,words fail me

• 
  Lisa (@lisaculling) reported 40 minutes ago from Bournemouth, England

  @virginmedia down again BH7 😤

• 
  Jack Ransom (@JackRansom4) reported 46 minutes ago from Burton, England

  @virginmedia Wireless devices. Been going on all morning (this happens regularly but usually better after a reset - not today). Tried following the advice to check for problems in the local area, even that doesn’t work. Literally nothing more i can do.

• 
  Scot Hayes (@ScotHayes_) reported 47 minutes ago from Bournemouth, England

  @virginmedia you are ******* shite! Can't wait to cancel!!

• 
  BmthGooner (@bmth_gooner) reported 49 minutes ago from Bournemouth, England

  @virginmedia is virgin media down in bh9 area ?

• 
  Andy Paton (@hammers01202) reported 56 minutes ago from Bournemouth, England

  @virginmedia Residential customer for about 4years

• 
  Jamie Will (@YoungJambo) reported 57 minutes ago from Poole, England

  @virginmedia The call was this morning btw. If only she was the only rude and unhelpful member of your customer service team, but no... Apart from maybe 2 of the 10 people I have spoken to this week, everyone else had the same attitude. Very unprofessional. Go read my 4 complaints.

• 
  Mark Bates (@officer_cartman) reported 57 minutes ago from Bournemouth, England

  @virginmedia Basically cut a long story I did agree a deal however it appears despite me asking for confirmation and then saying yes they put through the wrong one ,I chatted again this morning and basically told no you can’t ,it was literally like the new customer deal with a minor variation

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shaun McFadden (@mcfadden_shaun) reported 8 minutes ago

  @virginmedia . Hey Virgin. I tried to cancel my contract..over 100 phone calls, they kept hanging up... My credit rating is now affected. Can i open a formal complaint, with a complaint reference number.. so i can take it straight to ofcom please.

• 
  Dan Phillips (@DanCPhillips) reported 11 minutes ago

  @Ofcom Virgin media has been awful to deal with for as long as I can remember, it's ridiculous that it has taken this long.

• 
  Dave (@UK_DC_One) reported 11 minutes ago

  That new @virginmedia upgrade, my advice to anyone thinking about it, DON'T DO IT!! We've had nothing but problems in our house with the WiFi since, especially in hot weather, it cuts out and drops out. Nothing but connectivity issues. It's awful. Router getting red hot constantly Helpline no use So what is the problem Virgin Media? When this was set up, your engineer assured us there would be no issues. Router checked, brand new boxes installed, so why is this happening? Seriously thinking of cancelling my contract because I'm not getting the help or service im paying for right now

• 
  Christian Smith (@SmithChristian4) reported 13 minutes ago

  @lukerobins @virginmedia I can stomach the £2 difference in offering, not sure if it’s area based, but a £14 offer for an existing customer when a new one gets it much cheaper is where I draw the line. Virgin I DM’d you as requested and you’re yet to come back to me….

• 
  Mike B (@BonesE78) reported 14 minutes ago

  Good!!!! Can you fine @virginmedia for their crap broadband keep dropping out!!!

• 
  Ian Archard (@archard_ia53975) reported 14 minutes ago

  Virgin Media has been fined £28M for blocking, trapping customers in contracts they desperately wanted to leave. By dropping calls and using abusive tactics, they weaponised customer service to force retention. They are a spiteful company that got away with bullying for years.

• 
  Disco Biscuit (@discobiscuit900) reported 15 minutes ago

  @Ofcom So you're gonna pay those customers for their troubles out of the 28 million? Of course not. Who knows what ******** you're gonna do with the millions, but we can be certain that the people that Virgin Media dicked get nothing.

• 
  Ian McNee (@IanSMcNee) reported 16 minutes ago

  I ditched @VirginMedia years ago over terrible customer service - this is the same as water companies: a semi-monopoly owned by US finance: asset stripping profiteers. Switched to local independent Andrews & Arnold - @AAISP. Top service, real people on the phone who fix problems.

• 
  Roy Cadge (@RoyCadge) reported 18 minutes ago

  @Brand_Concierge @virginmedia Good choice to return kit, they don't give a return box go to your O2 shop, they will scan it and send an email straight away, KEEP EMAIL! they will try and say you never returned and keep changing you also make sure the account is closed and demand your data removed!

• 
  Steve Williams Fan Club (@TMSH71) reported 20 minutes ago

  @BBCBreaking If you think Virgin Media are bad, Virgin Mobile were beyond useless, so much so they 'joined forces' with O2. Good riddance to bad rubbish