Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH15, BH12 and BH17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Internet | |
| Bournemouth |
Internet | |
| Poole |
Wi-fi | |
| Poole |
TV | |
| Poole |
Internet | |
| Poole |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Andrew Dear 💙
(@spongedaddy67) reported
from
Burton, England
@virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…
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5G.ordon FONG (🍸🦐🦀🥋)
(@GordonFong) reported
from
Bournemouth, England
@virginmedia It’s not an outage, I can’t even get the admin page locally.
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
Hey @virginmedia all of last night and now this morning my home broadband is not working. I’ve reset the router several times not made any difference.
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Jeremy Clarke
(@BelvoirCchurch) reported
from
Bournemouth, England
@virginmedia how can you hike prices for existing customers, offer deals for new customers but are unable to answer your own customer service lines? Better deals with BT, why should we pay your extortionate price for terrible service?
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Tony Dukes
(@TonyDukes1) reported
from
Poole, England
@virginmedia Down time again service just getting worse and worse
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Emma Page
(@wordsbypage) reported
from
Bournemouth, England
The Internet dropping out or down to next to nothing every 10 minutes since midday wouldn’t be an issue if I didn’t have a deadline. @virginmedia remind me why I am paying for the top package.
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Laura
(@ItzLauLau) reported
from
Hamworthy, England
@bt_uk Absolutely love that virgin media has been out and clearly not fixed a problem but instead ruined our internet connection this morning! Thanks very much!!
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The Ginger Bear
(@tragic_velvet) reported
from
Bournemouth, England
Virgin media are such garbage, average at best. Can't wait to bin them off.
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Jeremy Clarke
(@BelvoirCchurch) reported
from
Bournemouth, England
@virginmedia How will we know when you have sorted out the mess at your end? Will you let me know or do I have to keep spending my money calling you listening to that awful out of tune hold music?
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Jeremy Clarke
(@BelvoirCchurch) reported
from
Bournemouth, England
@virginmedia ,is it worth trying to call customer service today, will anyone answer the call or is it more hours on hold before being cut off?
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Care Bear
(@active_doug) reported
from
Poole, England
@virginmedia Unable to login on all devices
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The Ginger Bear
(@tragic_velvet) reported
from
Bournemouth, England
Called virgin media last week. Part 1 Me - I'd like to cancel please. VM - you can't, it can only be a minimum of 60 before your contract ends. Called back today (less than 60 days) Me - I'd like to cancel please VM - I can see another agent has already cancelled.
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5G.ordon FONG (🍸🦐🦀🥋)
(@GordonFong) reported
from
Bournemouth, England
@virginmedia It starts to show the two fields for username and password by never completes the page load.
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Gary Eaton
(@garyeatonafcb) reported
from
Bournemouth, England
@virginmedia Whatever maintenance you performed on Monday 8th in the BH8 area has made the previous issue 100x worse than it was before. Please sort this out. £50 a month for this is a joke.
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Care Bear
(@active_doug) reported
from
Poole, England
@virginmedia Password has been reset by Virgin media. Still can not get to a login page
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Just had to put a 2nd call into @virginmedia this afternoon to sort out the problem they caused from this mornings call to them, which was to attempt to sort out issues from a previous call to them 🤬 New TV aerial installed next week and once @CityFibre are running, VM are gone!
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Care Bear
(@active_doug) reported
from
Poole, England
Virgin email been since 8am this morning. Spoke with a person they reset password still not able to login after 12 hours 😡. Not good enough Virgin Media
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Elayne (she/her)
(@elayne100360) reported
from
Bournemouth, England
@virginmedia another outage in BH6
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Absolutely loath @virginmedia's over priced 360, and like their customer service, it's just rubbish, can't wait for @CityFibre to go online in our area so that I can trash VM, even if I have to take a hit when I cancel as locked into a contract at the mo, it'll be worth it!😡😠
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Jack Ransom
(@JackRansom4) reported
from
Burton, England
@virginmedia Wireless devices. Been going on all morning (this happens regularly but usually better after a reset - not today). Tried following the advice to check for problems in the local area, even that doesn’t work. Literally nothing more i can do.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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...
(@eyebeams) reported
@virginmedia But YOU caused the problem stop deflecting. I will raise a complaint
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DadBodChef
(@DadBodChef) reported
@virginmedia I’ve already done so via WhatsApp probably 4 or 5 times now. I don’t really have the time to keep doing this, or calling up and waiting on hold to try and resolve it. It should not be me making this effort to fix the problem?
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...
(@eyebeams) reported
@virginmedia This all happened as a direct action of Virgin to swap networks to O2 underneath it’s customers and now it is washing it’s hands of all responsibilities. I was also meant to be called back on making a complaint that never happened either. Great customer relations
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Al
(@Al49870764) reported
@virginmedia Still no proof of a signed document that i lawfully agreed to do your work and still no effort from you to collect your crap. Ill be adding a storage fee of £300 per day the items are not collected. You will hear from my solicitor.
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Dave
(@merco61) reported
@virginmedia hi we are having issues with wi fi rang you and got told basically that we should turn off all devices that we are not using just so that we can use our house phone or anything else we want to use at that time and also refused to organise an engineer and was abrubt
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A.R
(@Rose_KA28) reported
@virginmedia We were lied to, a replacement box was never even booked. This is not acceptable - how do you plan to sort this @virginmedia ?
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DadBodChef
(@DadBodChef) reported
@virginmedia Thank you and what steps are actually being taken please to fix the issue on my account? Perhaps you could DM me, take my details and have a look to save me doing the running around as I have been for 2 months now with no results?
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...
(@eyebeams) reported
@virginmedia They were determined to work when on virgin now they don’t on 02 - I don’t fancy buying a box that suddenly won’t work on the new network.
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Emma
(@Emma97745369) reported
@lilfatkitten @virginmedia @harminderd82 It’s not easy is it. Customer service was so condescending too, fella I spoke too, just wow! Also told me I could not use the freeview that’s built into the tv, which I now know is utter rubbish. They need training
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Aj_04
(@aj_superstar_h) reported
@virginmedia It was false. Now on the phone for a 3rd time waiting for the retentions team . Total cal time must be approximately within the region of 2 hours if not more. Not fit for purpose your customer service in fairness.. shocking mannerism shown by all 3 2/2