Virgin Media Outage Report in Poole, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Poole come from postal codes BH12 and BH18 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Christchurch, Poole, Ringwood, and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Christchurch
|
5 days ago | |
|
Poole
|
9 days ago | |
|
Poole
|
Internet | 9 days ago |
|
Poole
|
Internet | 11 days ago |
|
Poole
|
Internet | 11 days ago |
|
Poole
|
Internet | 14 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
-
Tamzin L A Lee (@TamzLALee) reported from Poole, England@virginmedia can you please explain why it is impossible to cancel a contract with you. Can get through for anything else but when you want to cancel you are put on hold for hours
-
Chris Lonergan (@LonerganChris) reported from Poole, England@virginmedia The problem is guys it’s gets through they always say it’s the wrong team transfer me to where ever the call centre is and then it doesn’t connect hence another hour wasted. For something that should be super easy if you just integrated this into the online
-
TaiDragon (@TaiDragon) reported from Poole, England@JohnnyDude1983 @virginmedia According to virgin, any more than 8 devices (including lightbulbs) and they won’t look in to issues and they would expect it to drop all devices randomly
-
michael bass (@1972madmike32) reported from Poole, England@virginmedia Can you sort out BBC 1 ,as it's laggy as and like it's running at too slow speed ,it has been for last hour .
-
Steve Beck (@stevejbeck) reported from Bournemouth, EnglandOh no! @virginmedia broadband is slow in our area at the moment (BH6). It’s supposed to be 100Mbps but it’s currently 29Mbps. I think there’s maintenance happening on our road right now but can’t see cos it’s behind a tree. Ah well. Looks like I’m gonna have to do some housework!
-
Connor mellish (@Connor_HC18) reported from Bournemouth, England@vmbusinesshelp I am having problems with the virgin media business router that gets up to 350mbps. Keeps dropping out. Not a speed problem it’s the stability of it.
-
Carl Taylor (@CarlJTaylor23) reported from St. Leonards and St. Ives, England@virginmedia - twice I have been cut off when calling you this morning. Third time referred to complete a form on your website. Form doesn’t exist and wants me to hold for 45 mins for Live Chat! Not a great service!
-
keith nigel ward (@keithward329) reported from Bournemouth, England@virginmedia note another scam number, says we're from Virgin Media! 01917236805 SHUT THEM DOWN PLEASE
-
Bourneirish (@TirEoghain59) reported from Christchurch, England@virginmedia Promised management call back which never happened, half hour waits then advised to do online complaint.... 😑Then to be told online complaint system doesn't work. Such poor customer service throughout
-
Carl Baldwin (@DarkchatCarl) reported from Poole, England@virginmedia can someone please help regarding package changes that aren't what we agreed? 2 hour chat on Thurs agreed new price with customer svce. Confirmation received shows more expensive price. Easy way to fix? Don't want to try cust svc again, I don't have 2 hours!
-
Tamzin L A Lee (@TamzLALee) reported from Poole, England@virginmedia this is an absolute joke now, I do not have time to just sit on hold all day. You clearly make it impossible for people to cancel their contracts on purpose
-
Emma Goddard (@goddard95) reported from Christchurch, England@virginmedia Hey Virgin Media, the connection in Christchurch Dorset is unbelievably slow & customer service dreadful, all for £75 a month!!
-
Carl Taylor (@CarlJTaylor23) reported from St. Leonards and St. Ives, England@virginmedia - 3 times I got cut off on the phone trying to tell you I need to cancel, now been moving to 3 different ‘live chat’ people and still not sorted. Even if you do cover my new house in the future I will not come back.
-
bluemoonpete (@bluemoonpete) reported from Bournemouth, England@virginmedia how do I speak to someone? I use chatbot & give up after waiting for an agent for over 1hr,I send message & you will call back in 10 working days or I call and you say you are too busy & kill the call. HELP
-
Connor mellish (@Connor_HC18) reported from Bournemouth, England@virginmedia I am having problems with the virgin media business router that gets up to 350mbps. Keeps dropping out. Not a speed problem it’s the stability of it.
-
Lisa Channell (@channell_lisa) reported from Bournemouth, England@Rebeccaswain10 @virginmedia Is it really that bad? X
-
Scott Bishop (@IAMBiSH1) reported from Poole, England@Sir_Alan_ @virginmedia Oh mate that sucks!! Fingers crossed that it’s not to disruptive!
-
Tamzin L A Lee (@TamzLALee) reported from Poole, England@virginmedia spent over an hour on the phone now and have been cut off twice when I should of been transferred. I don’t actually know how you are still a running company, I have never had to deal with anyone more useless before
-
TaiDragon #LockdownHairyBeast (@TaiDragon) reported from Poole, England@virginmedia It looks like the virgin services are not synced. The phone app says there are problems, you click on service and it says there are no issues, you call the service line and it tells you No issues, (it hangs up on you - bad CE) then you speak to someone and there is an issue...
-
Carl Taylor (@CarlJTaylor23) reported from St. Leonards and St. Ives, England@virginmedia 2 hours and counting to try and cancel my contracts with you. What terrible service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Nicki (@nicki_rachel) reportedHi @SkyHelpTeam and @virginmedia . Was streaming a TV show via my phone (Virgin Mobile) last night as I fell asleep. Seems my Sky broadband connection dropped out about 1am, as my mobile data was completely drained & I've been charged for going outside my allowance. Help please!
-
👊 PUREBLOOD + FREEDOM FIGHTER 🇬🇧 (@FREEDOM_TRUTH_) reported@virginmedia had enough asked endless times for help regarding my parents bills and your rubbish internet that keeps going down, by telephone, emails and messaging service !! Get told every time ring up, and get through to someone who barely speaks English 😡 see below 👇
-
Emily Bolden (@embo1209) reported@virginmedia are there issues in Poole? I’ve tried using the service checker and it just won’t load the page but we have no internet or TV…
-
Pure (@PureLegend4) reported@virginmedia Omg u man said your gonna fix it tmr I’m gonna lose me job I have kids that are doing their GCSEs and they can’t revise I’m very dissatisfied n disappointed with virgin media
-
Sean Lynch (@slynch23) reported@virginmedia They gave me a reference number but didn’t say how long it would take. Why is something so simple such an issue to solve?
-
Rosio Cafarelli (@RosioCafarelli) reportedAppalling internet service from @virginmedia daily loss of broadband connection over the past week for hours on end. Usually service is pretty average/poor but this week is appealing.
-
tony wilson (@tonywilson1703) reported@virginmedia why do your retention team not even offer anything to keep your customers to stay , sorry they did 5 pounds but sign up to 18 mth deal but sorry a new customer can get it cheaper by 30 pounds a month great exisiting customers are easy prey in these difficult days ,
-
simon (@reado1978) reported@virginmedia I gave notice in April we were moving, feel things should have been ready and I shouldn’t have to wait until June for internet. I understand there have been some challenges but I think it’s reasonable to expect someone out sooner especially as an excising customer of seven years
-
Кати (@farmfeatures) reported@virginmedia Hello. This doesn't work. I put in a different email and then it just asks me to put in the email I used to sign up with which it then won't let me do. Please can you help me with this.
-
Laurie Wisefield (@LaurieWisefield) reported@virginmedia absolutely rubbish broadband service, non existent customer service, hours wasted trying to cancel. I could go on! People do yourself a favour and avoid at all cost. Never again!