Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
TV | |
| Poole |
Internet | |
| Bournemouth |
Internet | |
| Bournemouth |
Internet | |
| Poole |
Wi-fi | |
| Poole |
Community Discussion
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Simon Phillips #FBPE🔶️
(@Simon_Phillips) reported
from
Bournemouth, England
@virginmedia It's no worries; you have to update or fix things from time to time. All I know is that the internet and TV went down, your site said the problems would be fixed by 6pm and I signed up to be notified when it was sorted. The email came just after 6pm... Internet's still kapputt.
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia Only their name, as soon as “you” asked for such in depth info they took a 2nd look as they knew you wouldn’t ask that - when they told me I also reported to Twitter hoping the more reports the faster it’ll go down but I suspect complaint from you will be the most influential
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia Last advice I have following all their technical tests, restarting the box, watching the help videos etc, I’ve put in a complaint and they have phoned me but as I said specifically I cannot talk while I am at work and requested they phone after 5pm.
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia They did but they ended up making us go through the same steps that my friend had done last week then advised it may take 4 hours to fix, obviously they are very upset as we’re promised in last nights call that if there was a fault VM would replace the kit and this was refused
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia Tech Supoort were hopeless 1hr15min on phone with my friend tonight (which I had to sit through and take over because she was so frustrated) and they WONT replace the box - they say it’s fine, it really isn’t! Have asked for this to be escalated to a formal complaint
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia Hi I have just checked and it’s still not working.
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Poole, England
@virginmedia It’s media, it’s endless problems with a TiVo box. We’ve spoken to customer service and technical support have done everything they require for all the intermittent problems.
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia I am currently on hold speaking to customer services again this call is going on for nearly an hour. Most frustrating part is the inconsistency and having to start over every time we make contact.
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
Yo @virginmedia you REALLY need to get @TwitterSupport to block and delete @virgrnimedia they are pretending to be VM support and DMing people who tweet you asking for details like credit card (full number, expiry, cvc) & address info - need to stop them! @actionfrauduk
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
So there is a fault with my @virginmedia box and a fault in the area. Even though my fault is different to the one that’s already been reported they cannot help and I have to phone back in 48 hours. Asked what the fault is no one can actually tell me. Error code is different
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia @LaurenSTompkins Just jumping in - this related to the conversation we were having in the week. All the steps that both you and technical support provided have been followed but every call starts back at square one - probably easier to quit then join as a new customer than get it fixed!
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James Taylor
(@JCT6) reported
from
Bournemouth, England
@virginmedia If you look at my previous tweets this issue has been ongoing for over a year now and I think I should be due some form of compensation for this lack of service I have been paying for. Can a manager please call me to discuss this further on Friday as I’m not available until then.
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia I’m back! So i popped round to chat with my friend about their issues and together we called customer services to discuss - the best they offered was half hour wait to go over the technical faults for the 10000th time or £90 to sell her a new box....
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia Unfortunately I am at work until 7 pm tomorrow. I have just spoken to technical support and have been told the reason for all the issues is that I have only 39% space left on HD. Your technical support team need to go for training
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James Taylor
(@JCT6) reported
from
Bournemouth, England
@virginmedia Thank you for “allowing me” the opportunity to raise a complaint, and I suppose I’ll have to ring you then. 😡 not happy, this service I’m receiving is dreadful.
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia Have got a scheduled call back from the agent tomorrow to try and get through quickly to technical and get someone there to authorise the box swap as it’s really upsetting them with the constant issues. Not convinced but will see what they say...
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia Thanks - they tried to scam a friend of mine today who was trying to get help from you (they have now successfully been in contact with the real you :) )
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Lee Stacey (Pilchard)
(@LStacey) reported
from
Bournemouth, England
Outage here in Dorset too, @virginmedia. #virginmedia
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James Taylor
(@JCT6) reported
from
Bournemouth, England
@virginmedia I have a wired connection to my Xbox and a wireless connection to my iPhone and both are affected. I have just rebooted my hub twice and now WiFi ‘seems’ to be working. I would like an engineer to come to my house and swap my hub as I think it is the hub that is causing the issue
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia At this rate I will be cancelling my service with virgin as it’s impossible to speak to anyone or get a problem resolved.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Stower and the Stock Market of Madness 🦍
(@1CreativeRay) reported
@virginmedia Yes and that’s no good. No one is helping as as your customer I need YOU to contact me and take ownership of this. You forced changes and have now just left me with no service, severe anxiety and financial loss! YOU NEED TO TAKE OWNERSHIP AND RESPONSIBILITY AND SUPPORT ME!!
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Prof Fiona Candlin
(@FionaCandlin) reported
Without doubt @virginmedia is the most appalling service ever. At every level.
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Phantom Beggar
(@WeAreAllJudges) reported
@virginmedia The customer service here is shocking. 25 minutes after ‘Scott’ put me on hold for another round of Sam Ryder I’m through to a new agent and starting the whole process again. Wasting an hour of my day to sort out your mistake. Whole process so far 50 minutes and counting.
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Symbolz
(@Lucas_Symbolz) reported
@virginmedia PLEASE HELP
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usurp
(@usurpdj) reported
@BalmerLive @virginmedia Oh yeah cut out all mine and @CudderCi’s scenes I SEE HOW IT IS
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Chrissie
(@chrissielouenid) reported
@virginmedia not convinced the engineer you are supposed to be sending is coming, was told between 8 and 12 , (12 mins To go ). Been without service since Monday.
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HI, my name is...
(@nataliehaycock) reported
@virginmedia for almost £100/month we would expect a steady, reliable service. we’ve had issues for over a year with intermittent service and nothing has changed or improved, if anything it’s steadily getting worse. we’ve switched to a new provider as of next month
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Susan Rai
(@SusanRa47548274) reported
@virginmedia The manager in collections said they will log as a complaint and to take further legal action
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Souaïb 'cArn' Hanaf
(@CARNDARAK) reported
@vmbusiness I have tried many times to contact support for help, and this fault tracker says the same thing I hear every time : "no problems on our side", yet everyone can see me live with a non-functional internet.
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Jenna Corner.
(@jenna_corner) reported
Trying to cancel my @virginmedia, I’m months out of contract paying over double on new customers, it’s like pulling teeth. An hours worth of back and forth, multiple ‘I just want you to confirm cancellation’ request, they’ve taken to ignoring me 🙈 The retention team are painful!