Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12 and BH14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
Internet | |
| Poole |
TV | |
| Poole |
Internet | |
| Bournemouth |
Wi-fi | |
| Bournemouth |
Internet | |
| Poole |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Chris Lonergan
(@LonerganChris) reported
from
Poole, England
@virginmedia The problem is guys it’s gets through they always say it’s the wrong team transfer me to where ever the call centre is and then it doesn’t connect hence another hour wasted. For something that should be super easy if you just integrated this into the online
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia The call was this morning btw. If only she was the only rude and unhelpful member of your customer service team, but no... Apart from maybe 2 of the 10 people I have spoken to this week, everyone else had the same attitude. Very unprofessional. Go read my 4 complaints.
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keith nigel ward
(@keithward329) reported
from
Bournemouth, England
@virginmedia note another scam number, says we're from Virgin Media! 01917236805 SHUT THEM DOWN PLEASE
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bluemoonpete
(@bluemoonpete) reported
from
Bournemouth, England
@virginmedia how do I speak to someone? I use chatbot & give up after waiting for an agent for over 1hr,I send message & you will call back in 10 working days or I call and you say you are too busy & kill the call. HELP
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Bourneirish
(@TirEoghain59) reported
from
Christchurch, England
@virginmedia Promised management call back which never happened, half hour waits then advised to do online complaint.... 😑Then to be told online complaint system doesn't work. Such poor customer service throughout
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TaiDragon
(@TaiDragon) reported
from
Poole, England
@JohnnyDude1983 @virginmedia According to virgin, any more than 8 devices (including lightbulbs) and they won’t look in to issues and they would expect it to drop all devices randomly
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Connor mellish
(@Connor_HC18) reported
from
Bournemouth, England
@virginmedia I am having problems with the virgin media business router that gets up to 350mbps. Keeps dropping out. Not a speed problem it’s the stability of it.
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Connor mellish
(@Connor_HC18) reported
from
Bournemouth, England
@vmbusinesshelp I am having problems with the virgin media business router that gets up to 350mbps. Keeps dropping out. Not a speed problem it’s the stability of it.
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Carl Taylor
(@CarlJTaylor23) reported
from
St. Leonards and St. Ives, England
@virginmedia - 3 times I got cut off on the phone trying to tell you I need to cancel, now been moving to 3 different ‘live chat’ people and still not sorted. Even if you do cover my new house in the future I will not come back.
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*monica jeffress
(@monicajtwin) reported
from
Bournemouth, England
@virginmedia And most expensive,horrid company
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Carl Taylor
(@CarlJTaylor23) reported
from
St. Leonards and St. Ives, England
@virginmedia - twice I have been cut off when calling you this morning. Third time referred to complete a form on your website. Form doesn’t exist and wants me to hold for 45 mins for Live Chat! Not a great service!
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Jamie Will
(@YoungJambo) reported
from
Bournemouth, England
@virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter
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Carl Taylor
(@CarlJTaylor23) reported
from
St. Leonards and St. Ives, England
@virginmedia 2 hours and counting to try and cancel my contracts with you. What terrible service!
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia Also, MOST of your customer service representatives are rude and don't know what they're talking about. Did you know one of them told me to dial 150 for CS, even though I clarified that I'm NOT a Virgin Mobile customer? "Yes, yes this still works for you sir." Nope.
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Lisa Channell
(@channell_lisa) reported
from
Bournemouth, England
@Rebeccaswain10 @virginmedia Is it really that bad? X
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Elayne (she/her)
(@elayne100360) reported
from
Bournemouth, England
@virginmedia @virginhelp Too long & complicated here, I want to send info via email to you. You need to read it to respond & help.
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Scott Bishop
(@IAMBiSH1) reported
from
Poole, England
@Sir_Alan_ @virginmedia Oh mate that sucks!! Fingers crossed that it’s not to disruptive!
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michael bass
(@1972madmike32) reported
from
Poole, England
@virginmedia Can you sort out BBC 1 ,as it's laggy as and like it's running at too slow speed ,it has been for last hour .
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Carl Baldwin
(@DarkchatCarl) reported
from
Poole, England
@virginmedia can someone please help regarding package changes that aren't what we agreed? 2 hour chat on Thurs agreed new price with customer svce. Confirmation received shows more expensive price. Easy way to fix? Don't want to try cust svc again, I don't have 2 hours!
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amrita Chuhan
(@AmLCh) reported
@virginmedia @virginmedia and my account on your website tells me there are no problems! Seems your own staff and systems don’t even tally
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Col.stavoess.
(@WhitingColette) reported
@virginmedia I would appreciate if Virgin commit to getting in contact and sticking with the plan of getting an engineer out instead of closing a call without checking with the customer. My guess it’s to do with targets . I m paying premium rates , got to be a better customer experience??
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ab // 🌼
(@__abbielr) reported
@virginmedia well that definitely hasn’t been the case here, shocking customer service.. not helpful at all
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Alison Cotton
(@tsubakithecat) reported
@virginmedia I’m a new customer - how can I book an engineer to install broadband? Thought I’d be able to do it myself but I was wrong...
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David john
(@DavidPa95010890) reported
@virginmedia scum bag company all they do is take take take. When you have an issue they never answer, 2 hours then cut you off. Worst company ever, the joy I had smashing my virgin shot up, see if o pay for it we see
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Paul Taylor
(@Pix74) reported
@virginmedia What do you mean, from the hub it’s fine the booster add to the network via, the hub page is pants then set up manually it’s just has pants
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Jon Audis
(@jonaudis) reported
@virginmedia I have been on hold for an hour and have no internet since this morning. Are customer care still working?
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David john
(@DavidPa95010890) reported
@HazelJosephs1 @virginmedia Because hazel virgin are ****!
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Sam Willz
(@samwillz) reported
What a disgusting service, or lack of, I should say!! @virginmedia a venerable customer requesting her landline number to be changed, that was weeks ago and up-till now NOTHING!
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Tim Robinson
(@drtimrobinson) reported
@virginmedia It’s asked if there’s anything else I need help with and restarted the conversation. I think I will be switching come January to BT