Virgin Media Outage Report in Poole, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Poole come from postal codes BH12 and BH18 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Christchurch, Poole, Ringwood, and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Christchurch
|
3 days ago | |
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Poole
|
7 days ago | |
|
Poole
|
Internet | 8 days ago |
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Poole
|
Internet | 9 days ago |
|
Poole
|
Internet | 9 days ago |
|
Poole
|
Internet | 13 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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babyduck (@babyduck999) reported from Christchurch, England@virginmedia Ok, I'm an existing customer with an XL package + 2 TiVo boxes. I would like to know how much a second identical package would cost me at another property running both alongside each other. Hoping for a good deal
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Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England@virginmedia Already said I had downloaded it. When I try and look when it has issues it says it is offline and it is next to the TV and not behind it or anything else.
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Lee Stacey (Pilchard) (@LStacey) reported from Bournemouth, England@virginmedia I think you have misunderstood my intent. I am telling you that your user experience is poor. I’m not reporting a disruption in the service, I am criticising it. Also, I am a customer, not a beta tester.
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Elayne (@elayne100360) reported from Bournemouth, England@virginmedia Yes, won't respond here any more as you can't help either. At a loss
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Elayne (@elayne100360) reported from Bournemouth, England@virginmedia They agree then get transferred to accounts & billing and left on hold each time 30mins without anyone speaking. Have to put phone down obviously. 3rd time I have explained this here also. No one does anything @richardbranson
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Elayne (@elayne100360) reported from Bournemouth, England@virginmedia @richardbranson after 2 wks still unable to reach accs & billing re overcharging. Still left on hold everytime over 30mins. Been 7 days since official complaint & no contact from anyone either. Unacceptable so cancelling DD. #fedup #poorcustomerservice #disappointed
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Mrs_S (@cammie_and_me) reported from Bournemouth, England26 years @virginmedia I have been dealing with my husbands account but now you have increased our DD by £10 per month without warning you will not talk to me. And the woman on the other end of the phone does not care!!! #cancel
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Ecto 🇬🇧 (@Ecto_Husky) reported from Bournemouth, England@virginmedia Every single day this week I have lost internet connectivity with problems reported in my area! As a new customer if this is a sign of things to look foward to then I think I'll switch back, getting pissed off now to be honest
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Elayne (@elayne100360) reported from Bournemouth, England@virginmedia You asked me to let you know if contact had been made. Spent most of Monday tweeting problem to you so not going to repeat & waste my evening.
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Elayne (@elayne100360) reported from Bournemouth, England@virginmedia Media, but primarily accounts and billing, now been 2 days and not a word since you promised me contact. You did this here via Twitter. I have made official complaint.
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Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England@virginmedia No and there never seems to be anything on the service status either. Always says its fine I also have the connect app which is when it states its turned off when it's clearly on.
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Elayne (@elayne100360) reported from Bournemouth, England@virginmedia We can never get through or get cut off continually hence visit to shop in desperation. We both work during day. Also phone agents have no clue what to do about it or give wrong info or transfer then line goes dead. It is complete nightmare.
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Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England@virginmedia we have had Internet and TV trouble for weeks and now it's currently hours at a time. Yes least now it's acknowledging there is an issue in area but nothing seems to be a perm fix. Because it's only hours we are not compensated and yet I'm using my data up too.
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Elayne (@elayne100360) reported from Bournemouth, EnglandJust want to apologise for current Virgin rants to work colleagues but we have been totally mislead & now can't get anyone to fix it. Wrong info given by staff on phones, cut off contantly @virginmedia @richardbranson
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James Huckle (@Hucklehoff) reported from Bournemouth, England@virginmedia Yes and says no issues. All the sudden around 11.30 internet went dead and the traffic light was flashing green on the super hub 2 router
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James Huckle (@Hucklehoff) reported from Bournemouth, England@virginmedia please can you explain why my traffic light is flashing green on my router All Internet access is down and I urgently need to work from home. Please can you urgently assist
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Ecto 🇬🇧 (@Ecto_Husky) reported from Bournemouth, England@virginmedia Not surprisingly it's still down, I've registered this via the 'my virgin' portal and also filed a complaint
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Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England@virginmedia Bh10 4bt is the main issue
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Elayne (@elayne100360) reported from Bournemouth, England🤞I think we may have actually made headway this morn with @virginmedia issue. But it's been 2 weeks of constant complaining. It shouldn't be this hard & shouldn't haven't arisen in first place. Wasted time on this approx 18 hrs of our time 😟 #CustomerService #exhausted
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Michele Hardy (@michele4675) reported from Poole, England@virginmedia hi, I’ve been trying to get through to you guys for the last 40 mins but no answer and have heard the same songs 4 times each. Need help with phone line as not working properly. Please dm me. Many thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon says (@ItsOnlySimon) reported@virginmedia The operator managed to cancel the appointment but had issues trying to do it
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Michael Moran (@MickLLF) reported@virginmedia So what is the incentive to remain a VM customer? What is the reward for loyalty? I’ve looked at your offers for existing customers and they are nowhere near the value you provide for new customers. Does this mean Virgin Media values new customers higher than existing?
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by9_johnber (@By9Johnber) reported@virginmedia Hi I am in W14 and broadband has been fully down since Monday night our set top box is totally fine VM website said that there were regional problem earlier today and will fix it by 4pm but nothing changed yet. I had to add on mobile data plans due to three days of
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CryptoGuru (@dez_dorman) reported@virginmedia Img TW you have to READ my replies before you respond!! Are you aware that ‘defunct’ means IT IS NOT FUNCTIONING aka the number doesn’t exist!! For the 5th x 🙏🏼 get a ‘customer care’ 🙊🙄 person to call me! @richardbranson sir you must be SO bored much clearly your staff is 👎🏼
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Sarah (@Sarah_Elizart) reported@virginmedia why don't I have a data signal in Guildford Town centre? Can you please fix this? I know you've had complaints about this before. I'm with virgin mobile.
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Taz (@twolftaz) reported@virginmedia Yes - I repeat, the signal is a strong 5G, on my 3 mobile phone and I am getting speeds of 250mbs but on the wifi dongle it is 5-10 mbs as I mentioned before, why is there a difference and how can this be corrected?
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Jo Higson MA (@Jo_Higson) reported@virginmedia This is just a complete nightmare. I have never come across anything so twisted. My son moved into a student house and went to set up WiFi. There was an issue because the previous tenants had left without cancelling their service. He either took over the account or was set up…
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FozBaldy (@fozbaldy) reported@virginmedia I’ve been firstly on your triage bot & then a What’s App chat since 2.20pm today (that’s nearly 4 hours at the time of writing) & I’m still waiting for help about downgrading my package. Please help me out here, it’s not much to ask is it?
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Taz (@twolftaz) reported@virginmedia Yes - the signal is strong 5G, on my 3 mobile phone I am getting speeds of 250mbs but on the wifi dongle it is 5-10 mbs as I mentioned before, why is there a difference?
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Lisa Matten (@Lulu3746) reported@virginmedia absolutely shocking customer services I’ve been on the phone for over an hour to be cut off by your retention team absolute joke