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Virgin Media

Virgin Media outages and service status in Poole, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Poole, including 0 direct reports.
  • The most common problems reported in this area mention Internet and TV.
  • The most recent signal from this area was received Aug 12, 9:15 PM GMT+1.
  • 75% Internet (75%)
  • 25% TV (25%)

The latest reports from users having issues in Poole come from postal codes BH15 and BH12 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 17: Problems at Virgin Media

Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole, and Bournemouth.

CityProblem TypeReport Time
Poole TV 5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • asinge69
    ASJ 🇺🇦 (@asinge69) reported from Bournemouth, England

    Virgin Media support. A Black hole.

  • Philip_AnthonyB
    Philly B (@Philip_AnthonyB) reported from Poole, England

    @notorious_twub I was with @virginmedia for several years, no end of problems. And their customer service is shocking. I moved to @VodafoneUK for broadband and they have been fantastic. I won’t go back to VM.

  • YoungJambo
    Jamie Will (@YoungJambo) reported from Bournemouth, England

    @virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter

  • TamzLALee
    Tamzin L A Lee (@TamzLALee) reported from Poole, England

    @virginmedia spent over an hour on the phone now and have been cut off twice when I should of been transferred. I don’t actually know how you are still a running company, I have never had to deal with anyone more useless before

  • 1972madmike32
    michael bass (@1972madmike32) reported from Poole, England

    @virginmedia Can you sort out BBC 1 ,as it's laggy as and like it's running at too slow speed ,it has been for last hour .

  • domo13afcb
    steve dominey (@domo13afcb) reported from Poole, England

    @virginmedia why’s the red button not working for sky sports..just says there’s nothing live on it

  • oncefallenangel
    Emma Louise (@oncefallenangel) reported from Bournemouth, England

    Our virgin media internet is so awful at the moment that I continuously have to turn the WiFi off on my phone. Surely that’s not the point of home WiFi 🙄

  • lizhearn4
    lizhearn_ (@lizhearn4) reported from Bournemouth, England

    @virginmedia I need to give notice to not carry on the contract after the minimum term ends but because I can’t remember my password - and the website won’t let me change it - I can’t get in contact with anyone, can you help?

  • TaiDragon
    TaiDragon #LockdownHairyBeast (@TaiDragon) reported from Poole, England

    @virginmedia It looks like the virgin services are not synced. The phone app says there are problems, you click on service and it says there are no issues, you call the service line and it tells you No issues, (it hangs up on you - bad CE) then you speak to someone and there is an issue...

  • MrLeesRamblings
    Lee Winter™ (@MrLeesRamblings) reported from Bournemouth, England

    I've never known a company swing their **** around about their broadband service like @virginmedia do, when the service is so bad Today, we have connected to disconnected to connected, every 30 secs or so repeating Fun when youre trying to work let me tell you

  • Connor_HC18
    Connor mellish (@Connor_HC18) reported from Bournemouth, England

    @vmbusinesshelp I am having problems with the virgin media business router that gets up to 350mbps. Keeps dropping out. Not a speed problem it’s the stability of it.

  • alan67sb126
    Alan Ganter (@alan67sb126) reported from Bournemouth, England

    @virginmedia no Service since Sunday, no communication, from you guys, absolute joke, I hope you don't think your going to charge us for this service, time for City Fibre I feel.

  • CarlJTaylor23
    Carl Taylor (@CarlJTaylor23) reported from St. Leonards and St. Ives, England

    @virginmedia 2 hours and counting to try and cancel my contracts with you. What terrible service!

  • frazerrailton
    frazer railton (@frazerrailton) reported from Bournemouth, England

    @Stephen97257743 @YODELhell @virginmedia They are awfull I have stopped ordering things if yodel are there delivery service

  • elayne100360
    Elayne (she/her) (@elayne100360) reported from Bournemouth, England

    @virginmedia another outage in BH6

  • LaurenSTompkins
    Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    Hey @virginmedia all of last night and now this morning my home broadband is not working. I’ve reset the router several times not made any difference.

  • mattjlawrence
    Matt Lawrence 📣 (@mattjlawrence) reported from Poole, England

    @NigelGM @virginmedia They are only a communications company 🙄 do you have a Virgin landline mate? You can dial 150 for customer svcs if you have

  • goddard95
    Emma Goddard (@goddard95) reported from Christchurch, England

    @virginmedia Nope, dreadful. That’s not customer service, that’s off loading to a computer. Not helpful for a 87 year old.

  • Marty_Caine
    Marty Caine - #Cromwellians (@Marty_Caine) reported from Poole, England

    2 hours listening to repeated **** music waiting to get through to @virginmedia and still no joy and no internet!!!!!

  • BelvoirCchurch
    Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England

    @virginmedia How will we know when you have sorted out the mess at your end? Will you let me know or do I have to keep spending my money calling you listening to that awful out of tune hold music?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DG_Lewis
    David Lewis (@DG_Lewis) reported

    @virginmedia - resorting to contacting you here as other channels have failed to help me get a connection to your services even though neighbours have it. Please reply in direct message - thank you

  • BarneeEb
    Edward Barnett (@BarneeEb) reported

    @virginmedia have you now sorted the problem or will the next game be the same? We're paying for a service you're not providing. I assume you'll be compensating accordingly. 2 games, 2 failures. #useless

  • pcisaram1956
    Peter Cotton (@pcisaram1956) reported

    Any one else out there had problems getting to watch the football onSky Sports through a Virgin Media box today? #virginmedia

  • Arsenal_18886
    Gooner85 (@Arsenal_18886) reported

    @D4N7O @virginmedia It’s not working on sky either

  • PD1_8_8_2
    PD1882 (@PD1_8_8_2) reported

    @virginmedia what’s wrong with your virgin media tv? Did an ‘update’ and now every time I turn on the tv it loads into TiVo and I have to go back to Virgin again. And now your red button for Sky sports doesn’t work. Tell me how to fix these issues, they’re maddening.

  • DMGoodman1989
    D.G (@DMGoodman1989) reported

    @virginmedia Ok so no sky sports+ available to watch on my Virgin TV. I’ve tried to log into the sky sports app however my Virgin02 ID is not recognised and will not allow me to me to sign in!! Shambles the game kicks off in 4mins!!

  • TAFKAB2
    BoomPlatang💀 (@TAFKAB2) reported

    @DuggyStand @virginmedia @SkySports It doesnt work no matter what internet provider you have mate. Sky's servers are dogshit on purpose.

  • conjuredundead
    Conjured Undead 🧟‍♂️ (@conjuredundead) reported

    @virginmedia Yes, please help me further, by please looking into my issue and communicating clearly the fault and rectification plans.

  • shezzey
    JS (@shezzey) reported

    @bmstewart2004 The modern equivalent of **** Turpin,I've successfully switched to Virgin Media after 20 yrs with Sky who demonstrated less than zero customer retention acumen F*ck em.

  • lifeaintgreat24
    lifeaintgreat24 (@lifeaintgreat24) reported

    @virginmedia 2 hours on to your resolution team on Friday agree a package and then you remove everything I have I am furious