Virgin Media outages and service status in Poole, England

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (55%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole, Christchurch, Ringwood, and Bournemouth.

City	Problem Type	Report Time
Poole	Internet	4 hours ago
Christchurch	E-mail	6 days ago
Poole	E-mail	11 days ago
Poole	Internet	11 days ago
Poole	Internet	12 days ago
Poole	Internet	12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

• 
  Jamie Will (@YoungJambo) reported 37 seconds ago from Bournemouth, England

  @virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter

• 
  Matt Lawrence 📣 (@mattjlawrence) reported 3 minutes ago from Poole, England

  @NigelGM @virginmedia They are only a communications company 🙄 do you have a Virgin landline mate? You can dial 150 for customer svcs if you have

• 
  keith nigel ward (@keithward329) reported 9 minutes ago from Bournemouth, England

  @virginmedia another scam today, 01623472871 close them down

• 
  Lauren Tompkins (@LaurenSTompkins) reported 12 minutes ago from Bournemouth, England

  @virginmedia That link irrelevant as my issue does not come under any of those topics.

• 
  James Taylor (@JCT6) reported 15 minutes ago from Bournemouth, England

  @virginmedia just been cut off for the third time by your contact centre!!!! Fuming!!! Your customer service is appalling!

• 
  Marty Caine - #Cromwellians (@Marty_Caine) reported 26 minutes ago from Poole, England

  2 hours listening to repeated **** music waiting to get through to @virginmedia and still no joy and no internet!!!!!

• 
  frazer railton (@frazerrailton) reported 27 minutes ago from Bournemouth, England

  @Stephen97257743 @YODELhell @virginmedia They are awfull I have stopped ordering things if yodel are there delivery service

• 
  Steve Fall (@steve_fall) reported 30 minutes ago from Poole, England

  @virginmedia I have no TV or Broadband. So I presume your crediting me for loss of service. #VirginDown #LossOfService

• 
  Jamie Will (@YoungJambo) reported 40 minutes ago from Poole, England

  @virginmedia If I'm a customer of yours and need customer service, you put me through to a call centre in India that provides wrong information. If I call and say I'd like to sign up as a new customer, I get UK/Ireland call centres... This is wrong. Do better.

• 
  Deemers (@DeemersPaul) reported 41 minutes ago from Poole, England

  @virginmedia It was listed as extra charges, but not specificity what they relate to. When I called to cancel, I was told my final amount & these weren’t mentioned. I only want to know what they are, why is it so difficult to find out

• 
  Lauren Tompkins (@LaurenSTompkins) reported 42 minutes ago from Bournemouth, England

  Any idea @virginmedia why for the last couple of weeks my virgin box has been recording programmes completely randomly. Programmes i never watch nor ever recorded? This has happened to four different shows this week alone?

• 
  Jamie Will (@YoungJambo) reported 43 minutes ago from Poole, England

  @virginmedia Also, MOST of your customer service representatives are rude and don't know what they're talking about. Did you know one of them told me to dial 150 for CS, even though I clarified that I'm NOT a Virgin Mobile customer? "Yes, yes this still works for you sir." Nope.

• 
  *monica jeffress (@monicajtwin) reported 43 minutes ago from Bournemouth, England

  @virginmedia And most expensive,horrid company

• 
  Adrian (@Adywakey) reported 43 minutes ago from Poole, England

  @virginmedia any chance of getting the broadband back on in BH17 area. Been down for an hour. Bad drills.

• 
  Jamie Will (@YoungJambo) reported 49 minutes ago from Poole, England

  @virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.

• 
  steve dominey (@domo13afcb) reported 51 minutes ago from Poole, England

  @virginmedia why’s the red button not working for sky sports..just says there’s nothing live on it

• 
  Elayne (she/her) (@elayne100360) reported 52 minutes ago from Bournemouth, England

  @virginmedia @virginhelp Too long & complicated here, I want to send info via email to you. You need to read it to respond & help.

• 
  Jamie Will (@YoungJambo) reported 54 minutes ago from Poole, England

  @virginmedia The call was this morning btw. If only she was the only rude and unhelpful member of your customer service team, but no... Apart from maybe 2 of the 10 people I have spoken to this week, everyone else had the same attitude. Very unprofessional. Go read my 4 complaints.

• 
  Emily or Emilie (@emily_or_emilie) reported 58 minutes ago from Bournemouth, England

  @virginmedia new customer trying to create account & Wi-fi is down but keeps telling me password I created is invalid? #help #customerservice

• 
  Matt Simpson (@_Matt_Simpson_) reported 58 minutes ago from Bournemouth, England

  @virginmedia my WiFi doesn’t work and I have no idea why, or where even to start. Could you help please?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Luke Wilkins (@CMMLuke) reported 4 minutes ago

  @virginmedia Hey, is the virgin media Internet fully down or is it just mine?

• 
  Istanbul (@Minilegobatman) reported 14 minutes ago

  @virginmedia I’ve been given a router twice and I’ve till had the same problem. The first one was sparking so had to remove straight away as well a loss of signal many times during the day / night. The replacement is also having loss of signal constantly.

• 
  Mark Finnegan (@finnegan339) reported 17 minutes ago

  I don't care how much Virgin Media push this show I will never watch that **** Ivan Yates. Find someone who knows about sport and isn's a professional waste man and come back to me.

• 
  VF Group LTD (@VfgroupltdInfo) reported 19 minutes ago

  @virginmedia Hi. We have very poor internet!!!! We have written emails every day no response, i have called every day no response. It’s been two week now 😕 Hello Virgin anyone out there?????

• 
  Catherine Leonard (@cat_bay) reported 20 minutes ago

  @virginmedia Could you please request someone call me so that I can complain? I have tried and failed to do this via your phone line. Apparently the complaint I spent time giving to your rep has been closed even though it hasn’t been resolved

• 
  Nancy Windsor 🇬🇧 (@NancyWindsorUK) reported 22 minutes ago

  @virginmedia is internet down in the Derby area?

• 
  HoggGoblin (@HoggGoblin) reported 24 minutes ago

  @AndyGrove14 @virginmedia Same here. Tried everything. Assumed it was an issue with my connection but perhaps not.

• 
  adele lewis (@adele82lewis) reported 25 minutes ago

  @virginmedia It is a billing enquiry however I am now thinking of disconnecting with yourselves due to the poor customer service and extreme price increase can someone private msg me please so I get this sorted ASAP

• 
  ✨princess jayne ✨ (@dad_ayy) reported 26 minutes ago

  @virginmedia is there a way i can live chat with an agent from virgin media? being having issues for over a week WIRED connection.

• 
  Lee (@leedumble) reported 28 minutes ago from Avonmouth, England

  @virginmedia Stay connected what a joke on demand still not working i player Netflix Amazon prime all not working WiFi **** and you won’t answer your phone joke