Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12 and BH14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 01/17/2026 19:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.

Loading map, please wait...
City Problem Type Report Time
United KingdomBournemouth Internet
United KingdomPoole TV
United KingdomPoole Internet
United KingdomBournemouth Wi-fi
United KingdomBournemouth Internet
United KingdomPoole Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia so how many more hours are we going to have to wait for this problem to sorted out. Impossible to do any work when you cannot even have a reliable connection!

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    Any idea @virginmedia why for the last couple of weeks my virgin box has been recording programmes completely randomly. Programmes i never watch nor ever recorded? This has happened to four different shows this week alone?

  • Gavin_Lifestyle Lifestyle Gardens Design & Build LTD (@Gavin_Lifestyle) reported from Poole, England

    Another day, trying to do admin at home. Another day and wanting to literally throw my @virginmedia router under a lorry!!! What is it with @virginmedia and their lousy WiFi???? Paying for a premium service and receiving something not far better than dialup!!

  • JCT6 James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia just been cut off for the third time by your contact centre!!!! Fuming!!! Your customer service is appalling!

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia any idea what’s happening why our region is having so many problems and when this will be rectified. This has been going on all day.

  • babyduck999 babyduck (@babyduck999) reported from Bournemouth, England

    @virginmedia can someone DM me please? I want to cancel my subscription but don't want to spend all day on the phone talking to someone who doesn't understand what I'm saying - thank you .

  • echodaz Darren Slade (@echodaz) reported from Poole, England

    And my Virgin Media broadband and TV goes down for the second time this evening, just as I'm watching Wolf Blitzer do his thing on CNN.

  • NikiNoox Niki 💜 ◟̽◞̽ (@NikiNoox) reported from Bournemouth, England

    @virginmedia I keep getting spam calls from you, every day someone phones offering 'exclusive offers and discounts' and are rude.

  • bmth_gooner BmthGooner (@bmth_gooner) reported from Bournemouth, England

    @virginmedia is virgin media down in bh9 area ?

  • gxyred Jared (@gxyred) reported from Bournemouth, England

    @virginmedia FYI you guys have done some work in the BH8 area last week and since then our WiFi drops off all the time and is very slow. Pls can it be resolved.

  • steve_fall Steve Fall (@steve_fall) reported from Poole, England

    @virginmedia hi our remote for our v6 vox is playing up and not working as it should do. How do I get a replacement? Thanks

  • gxyred Jared (@gxyred) reported from Bournemouth, England

    @virginmedia Says no known faults but on down detector there’s lots of reports. I don’t think the internet has ever gone down until y’all came to improve the service last week eek

  • MattandPt Matt Anderson (@MattandPt) reported from Poole, England

    Been on online chat for 6 hours with no response. AWFUL customer service @virginmedia

  • Adywakey Adrian (@Adywakey) reported from Poole, England

    @virginmedia any chance of getting the broadband back on in BH17 area. Been down for an hour. Bad drills.

  • TomWJDavis Tom Davis (@TomWJDavis) reported from Poole, England

    @alex_tomkins @virginmedia Yep, down for the past 30 mins or so.

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia That link irrelevant as my issue does not come under any of those topics.

  • emily_or_emilie Emily or Emilie (@emily_or_emilie) reported from Bournemouth, England

    @virginmedia new customer trying to create account & Wi-fi is down but keeps telling me password I created is invalid? #help #customerservice

  • MattandPt Matt Anderson (@MattandPt) reported from Poole, England

    @virginmedia my partner is trying to cancel her contract as we are moving. So far telephone not answered, account not recognised online and online chat makes you wait for ages then closes after a couple of minutes and she’s working so misses it. S/o has now been cancelled. Help!

  • LonerganChris Chris Lonergan (@LonerganChris) reported from Poole, England

    @virginmedia guys so you know your customer service is the absolute worst! My router has completely died and your trying to send me an engineer now I have to wait 4 days so can’t work! The internet never works! £56 a month for what?!?!

  • keithward329 keith nigel ward (@keithward329) reported from Bournemouth, England

    @virginmedia another scam today, 01623472871 close them down

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Haigh12K HAIGHY🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Haigh12K) reported

    @BBCLookNorth I don't know if you are interested but virgin media customers in the wf1 area have had no tv or broadband since approximately 10.30 am on Saturday morning and it's still down . We have had no explanation from virgin or updates .

  • Haigh12K HAIGHY🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Haigh12K) reported

    @virginmedia Just rang the number saying 12pm today. It was supposed to be fixed by 8.30pm last night. Not a good service.

  • Andrewilliam69 @ndrewilli@m (@Andrewilliam69) reported

    @virginmedia told you were upgrading in me area and work would be completed last week. Now my broadband only works intermittently. No update from customer services. Is there still work in SW2???

  • HallElliott Elliott Hall (@HallElliott) reported

    @virginmedia I phoned customer support today and was promised a phone cal by a manager today. It’s now 10pm and that hasn’t happened. So …. I have a fraction of the service in my contract and can’t get an explanation! I pay for other services (web hosting etc) …

  • whyte83 Stew (@whyte83) reported

    @virginmedia Since joining I have had 0 contact via email or post from Virgin. It has only been through texts. I am unable to set up Virgin media account online and also use anywhere app. I spent 30mins on phone last night got 0 help and said I’d get sent an email. No email has arrived.

  • michealrossiter micheal (@michealrossiter) reported

    @virginmedia was kept in your webchat from 5pm to 10pm to make complaint. you now claim I signed for services I never asked for. added notes I was getting Hub5 for compatibility. this was then overriden by someone else "because". casenotes give no reason.

  • Moose_Bumps Moose (@Moose_Bumps) reported

    @virginmedia your internet is the worst internet I’ve ever had. Pay for 500mbps to have constant cut outs, weak wifi and slow speeds. No thanks ***.

  • PaulWinsor1975 Paul Winsor 💙 (@PaulWinsor1975) reported

    @virginmedia @Ofcom Really not good enough. Someone should be with us first thing Monday.Waiting for this so we can work not to watch stupid cat videos. It took over 3 weeks for you to understand that we were moving even having to explain in micro detail how moving house works. worst service

  • Priglit Rob Reed (@Priglit) reported

    Pretty much all day without internet now. Not even a reply from @virginmedia . Very poor.

  • l0zzie88 Lauren Robertson (@l0zzie88) reported

    @virginmedia are you having issues with your email servers for ntlworld, yesterday it just stopped working and saying the credentials are wrong. Nothing changed on the account