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Virgin Media

Virgin Media outages and service status in Poole, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Poole, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Jul 8, 10:11 AM GMT+1.
  • 25% Internet (25%)
  • 25% Total Blackout (25%)
  • 25% Wi-fi (25%)
  • 25% Phone (25%)

The latest reports from users having issues in Poole come from postal codes BH14 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 10: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth, and Poole.

CityProblem TypeReport Time
Bournemouth Internet 2 days ago

Nearby cities with recent reports

Bournemouth

1 recent signals

2 days ago

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • PhilPay1
    Phil (@PhilPay1) reported from Poole, England

    @virginmedia Hi, I cancelled my contract and it finished on 27 July. Just received an email saying my next (massively increased) payment is due on 11 August. Can’t login on the app or online to sort it. Can you help?

  • MattandPt
    Matt Anderson (@MattandPt) reported from Poole, England

    Been on online chat for 6 hours with no response. AWFUL customer service @virginmedia

  • TomWJDavis
    Tom Davis (@TomWJDavis) reported from Poole, England

    @alex_tomkins @virginmedia Yep, down for the past 30 mins or so.

  • YoungJambo
    Jamie Will (@YoungJambo) reported from Bournemouth, England

    @virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter

  • GordonFong
    5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England

    @virginmedia It’s not an outage, I can’t even get the admin page locally.

  • Gavin_Lifestyle
    Lifestyle Gardens Design & Build LTD (@Gavin_Lifestyle) reported from Poole, England

    Another day, trying to do admin at home. Another day and wanting to literally throw my @virginmedia router under a lorry!!! What is it with @virginmedia and their lousy WiFi???? Paying for a premium service and receiving something not far better than dialup!!

  • garyeatonafcb
    Gary Eaton (@garyeatonafcb) reported from Bournemouth, England

    @virginmedia Whatever maintenance you performed on Monday 8th in the BH8 area has made the previous issue 100x worse than it was before. Please sort this out. £50 a month for this is a joke.

  • MikeWalker2012
    Mike Walker (@MikeWalker2012) reported from Poole, England

    Happy days @virginmedia is down yet again... No broadband, no telly, no landline! 🤬😤

  • JCT6
    James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia just been cut off for the third time by your contact centre!!!! Fuming!!! Your customer service is appalling!

  • CarlJTaylor23
    Carl Taylor (@CarlJTaylor23) reported from St. Leonards and St. Ives, England

    @virginmedia - 3 times I got cut off on the phone trying to tell you I need to cancel, now been moving to 3 different ‘live chat’ people and still not sorted. Even if you do cover my new house in the future I will not come back.

  • CharlotteLois
    locharlotte (@CharlotteLois) reported from Poole, England

    @virginmedia pay for your “fastest” broadband for it not to load most days! Absolutely horrendous price I pay for a rubbish service!

  • wheresTARIQ
    Tariq (@wheresTARIQ) reported from Ashley Cross, England

    Virgin media still down. Thought it be fixed by the time I’m home @virginmedia

  • MikeWalker2012
    Mike Walker (@MikeWalker2012) reported from Poole, England

    Just had to put a 2nd call into @virginmedia this afternoon to sort out the problem they caused from this mornings call to them, which was to attempt to sort out issues from a previous call to them 🤬 New TV aerial installed next week and once @CityFibre are running, VM are gone!

  • officer_cartman
    Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia Basically cut a long story I did agree a deal however it appears despite me asking for confirmation and then saying yes they put through the wrong one ,I chatted again this morning and basically told no you can’t ,it was literally like the new customer deal with a minor variation

  • LaurenSTompkins
    Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    Hey @virginmedia all of last night and now this morning my home broadband is not working. I’ve reset the router several times not made any difference.

  • NikiNoox
    Niki 💜 ◟̽◞̽ (@NikiNoox) reported from Bournemouth, England

    @virginmedia Im having issues (again) with the TV box. We cant access any shows we've recorded. Yesterday the internet was crap, today this. @skytv Can we join you 🥺

  • goddard95
    Emma Goddard (@goddard95) reported from Christchurch, England

    @virginmedia Nope, dreadful. That’s not customer service, that’s off loading to a computer. Not helpful for a 87 year old.

  • TerryFi95721010
    Dr Terry F PhD (@TerryFi95721010) reported from Bournemouth, England

    @virginmedia Is there an internet problem in Bournemouth??

  • gxyred
    Jared (@gxyred) reported from Bournemouth, England

    @virginmedia Says no known faults but on down detector there’s lots of reports. I don’t think the internet has ever gone down until y’all came to improve the service last week eek

  • mizzmjm7
    Mandy Payne (@mizzmjm7) reported from Bournemouth, England

    @virginmedia what is happening to WiFi in Bournemouth? Day 2 and still no signal???

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Andrew_TRP
    Coaster Addict (@Andrew_TRP) reported

    @MoneySavingExp I’ll never use Virgin Media again. Moved house in 2024 when I was out of contract, they put me on a new 18 months contract without telling me. No email, no letter. Complaints come to nothing. Terrible company.

  • RosMunday27
    Rosario Munday (@RosMunday27) reported

    @virginmedia glad Virgin have been taken to task. It took me months to leave, services cut off for no reason, I'm disabled left me without a phone when I complained they would put me on hold and cut me off My last complaint wasn't even acknowledged let alone dealt with! Shameful

  • thatautisticguy
    That Autistic Guy 🇬🇧 🇮🇱 🎗 (@thatautisticguy) reported

    @Stsantek @virginmedia Lemme guess? Indian call centre full of scumbags who have no concept of english, customer service or anything else thats civilised?

  • Shiv_who_burns
    Shiv is a velociraptor🥢🪷🐿️ ㉧㉣㉣🪭 (@Shiv_who_burns) reported

    @ToddCoxeter @virginmedia Prime signed me up to some channel and I never asked for it

  • robheneghan
    Rob Heneghan (@robheneghan) reported

    @virginmedia There is a known issue. But the time it’s getting fixed is changing every few hours. And not for the better. As a laying customer we need to know when it will be coming back on as right now I’m using my mobile data for myself and children

  • SKEY2011
    Shaun Key (@SKEY2011) reported

    @virginmedia So your going to give us a discount next month then as I’m paying for a service that I’m not getting, no internet no tv no World Cup, !!!!! Get it sorted!!

  • clm2071
    Septimus McClonk (@clm2071) reported

    Absolutely appalling service from @virginmedia - haven't sent me the equipment you promised, the equipment you have sent is broken on arrival. And over half an hour waiting on chat and call to speak to someone. Absolute joke

  • imzyii
    Ibam (@imzyii) reported

    @virginmedia I dont want to DM just listen and sort your phone line options out to make it easier for us customer to get through to the relevant teams without having to speak to a stupid voice recognition system

  • RodRapid1784
    Sir Rapid Rod (@RodRapid1784) reported

    @virginmedia is there a problem with phone signal atm

  • JDSuker
    Jaime Dodd (@JDSuker) reported

    I was with @virginmedia in Manchester. Moved to a place which they didn’t cover and basically wouldn’t let me out it the contract even though they couldn’t provide a service. Terrible company!