Is Virgin Media having an outage in Poole, England?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Virgin Media in Poole, England problems in the last 24 hours

Virgin Media Outage Chart in Poole, England

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (57.62%)
  • Wi-fi (14.13%)
  • TV (9.12%)
  • E-mail (7.25%)
  • Phone (7.25%)
  • Total Blackout (4.63%)

Virgin Media Outage Map Near Poole, England

The most recent outage reports and issues originated from Bournemouth, Poole, Poole, Ferndown and Christchurch.

Virgin Media in Poole, England Comments

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole, England and nearby locations:
  • bobbafin Fin Cooper (@bobbafin) reported from Bournemouth, England

    @virginmedia First thing I do , even when there has been known issues it usually says " no known issues " .

  • Jax9998 Jackie Bessant (@Jax9998) reported from Poole, England

    Since renewing my Vivid 350 fibre optic contract with @virginmedia (same fibre package for less money) the service has suddenly gone drastically downhill - poor speed and constantly losing connection ... 😠

  • clairedyer00 Claire (@clairedyer00) reported from Bournemouth, England

    @SkyUK @itvnews @ITV @MartinSLewis Name and shame @virginmedia poor service but happy to take my money they shouldn’t be aloud to get away with it!!

  • clairedyer00 Claire (@clairedyer00) reported from Bournemouth, England

    @jimbocalvo @virginmedia Snap they said they will refund me £1.57 for 6 weeks of no service because I haven’t reported it every day!!! Piss takers!!!

  • clairedyer00 Claire (@clairedyer00) reported from Bournemouth, England

    @virginmedia another 1.5hours playing phone call tennis to be told I will be refunded £1.57 for 6 weeks loss of service because I haven’t called to report it every day!!!!! @richardbranson if I was you I’d be ashamed!!!!! 2 years of wasted money and time!!! Disgusting

  • Briomara Brian O Mara (@Briomara) reported from Bournemouth, England

    @virginmedia have had my media (broadband & tv) installed on November 24th and now it down. Was told an engineer can get to you Friday. So your service lasted 11 days. Not helpful when you work from home. And the call centre bloke hung up on me. Service is atrocious

  • CardJulia Julia Card (@CardJulia) reported from Poole, England

    @virginmedia I’ve twice emailed now at end of Oct and again end of Nov about one of your green cabinets in our street which has the front missing and needs to be fixed. I await a resolution.

  • chilpark Amy Britton (@chilpark) reported from Poole, England

    @virginmedia Fine. I had knee surgery a few months ago. I have been struggling every month with the bill and doing my best to pay at least £50 each month. It’s the only way we can pay something on all our bills and this morning you shut off service.

  • clairedyer00 Claire (@clairedyer00) reported from Bournemouth, England

    @virginmedia This has been going on for over 2 years! All the customer service say is there is a fault in the area!! It’s a joke!

  • garry7seton Garry Seton (@garry7seton) reported from Ferndown, England

    @virginmedia @HullCharley Such personal Customer Service @virginmedia ... if issue is ‘this’, respond with ‘that’. Wow!

  • clairedyer00 Claire (@clairedyer00) reported from Bournemouth, England

    @virginmedia constantly faults in my area!!!! Still happy to take my money tho! My service is down more than it works!

  • AFCBdave Dave Stone (@AFCBdave) reported from Verwood, England

    @virginmedia I have an issue with any company who chooses to use a delivery partner who continually lets its customers down and has an appalling reputation for failing to deliver, damaging or stealing items entrusted to them.

  • vinnienfg Mike Vincent (@vinnienfg) reported from Poole, England

    @virginmedia any update on the no internet issue in the BH15 area. Been without internet for almost 2 hours.

  • captain_clegg_1 Lord Hartgrove (@captain_clegg_1) reported from Wimborne Minster, England

    @virginmedia let's themselves down by using @YodelOnline they might be cheap but they are crap. Use @DPD_UK or @RoyalMail

  • jcharman18 Jimmy Charman (@jcharman18) reported from Bournemouth, England

    @virginmedia My Dad is a loyal customer and lost his Mobile phone last week. As soon as we became aware it was lost we cancelled the SIM card. The bill arrived today and £45 of unauthorised usage occurred from whoever found/stole the phone. After 2 phone calls today to ... 1/2

  • NigelGasper Nigel Gasper (@NigelGasper) reported from Poole, England

    We have waited for 14 days for @virginmedia to connect our bb & media service, only to learn that they have failed once again! It will take another 7-14 days to just connect our house with the fibre optic-we have vulnerable 90 year olds with #LifeLine support that does not work!

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia No problem but as a gas/electric engineer you can have a guess at my daily rate and work out how much I lost that afternoon !!

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia It was 10th September ..but with reference to it ,who do I sent the bill to for my time when the engineer never turned up ?

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    So @virginmedia haven’t responded to my complaint yet ,next stage then

  • shakesnbake John Sekhar (@shakesnbake) reported from Bournemouth, England

    @virginmedia So my first customer experience with you doesn’t mean anything to @virginmedia - very dissappointing. @YodelOnline poor performance and three day delay reflects on you. I’m not going to push this any further as have no confidence that I’m a valued customer

  • shakesnbake John Sekhar (@shakesnbake) reported from Bournemouth, England

    @virginmedia Nothing. It was a poor experience. They told me to speak to Yodel and vice versa.

  • shakesnbake John Sekhar (@shakesnbake) reported from Bournemouth, England

    @virginmedia The experience of your customers is the responsibility of @virginmedia It is not good to blame a third party supplier for the poor CExp. Neither party seems to care about this but you’re happy to take my money and time. Pretty sure @richardbranson would not accept this!

  • shakesnbake John Sekhar (@shakesnbake) reported from Bournemouth, England

    @virginmedia Yes. Live chat, automated update and customer service call. The latter was cut off. All not helpful and just repeating what the message about access to the property. Is this upgrade worth the hassle? Starting to think not!

  • shakesnbake John Sekhar (@shakesnbake) reported from Bournemouth, England

    @virginmedia No! I was tracking the driver on the map. They were literally down the road and mine was next. Then I get the message about not being able to access the property. Same as on Saturday. Not sure what’s happening @YodelOnline there are no restrictions to the house! #frustrated

  • boothy02 boothy (@boothy02) reported from Bournemouth, England

    @virginmedia Just on the router, the network log seems to show the same critical error after restarting. " Received response to broadcast maintenance request but no unicast maintenance opportunities received - t4 time out ”

  • captain_clegg_1 Lord Hartgrove (@captain_clegg_1) reported from Wimborne Minster, England

    @virginmedia just wasted an hour of my life ordering an upgrade for Virgin Mobile phone online. All went wrong when I tried to complete the order using the correct details but was told that they weren't recognised. Can you help please.

  • BBoyJD10 Joel (@BBoyJD10) reported from Poole, England

    @virginmedia Just restarted and the WiFi seems to be fine now however the power line is definitely the problem here any advice ?

  • tom220love tom jeffries? (@tom220love) reported from Hamworthy, England

    So apprently theres no problem with our wifi Right so.. on wifi i cant play any games oe what ever because i lag but when its connectes obvioisly fine but surley that proves theres something wrong god i love @virginmedia internet :)

  • JasonGonsalves2 Jason Gonsalves (@JasonGonsalves2) reported from Poole, England

    @virginmedia hi there, why is my iPhone 6 not working on my Virgin home WiFi? iOS 11.4.1 ! It’s costing me a fortune to use my 4g! All WiFi is working perfectly, just not on mine or wife’s iPhone 6!! Please advise

  • Jimmyredknapp Jimmy geddes (@Jimmyredknapp) reported from Bournemouth, England

    @virginmedia I just want to cancel my broadband #thanks for getting in touch

  • Jimmyredknapp Jimmy geddes (@Jimmyredknapp) reported from Bournemouth, England

    There’s a lot of people leaving @virginmedia been on hold for over an hour and a half, customer service is disgusting. #gladimleaving

  • MitchyK7 MitchyK7 (@MitchyK7) reported from Christchurch, England

    Has @virginmedia been DDOS'ed or something. Can't get on the Internet at all and can't visit their site on my phone. This is the third day this has happened but never for this long!

  • Maverick2405 Mike (@Maverick2405) reported from Ashley Cross, England

    @virginmedia @UKTV Took your time. Probably lost a shit load of customers too. And our bills will all probably sneak up in the next few months to cover this. Yey

  • VampyreHeart Vampyre Heart (@VampyreHeart) reported from Bournemouth, England

    @virginmedia #eurosports2 is not working every time I call you in told it will be fixed in 24hrs. Why has this not been fixed

  • nicki_camfield Nicki Camfield (@nicki_camfield) reported from Poole, England

    @virginmedia No it hasn’t been resolved. I would appreciate your help

  • anonfour Stu (@anonfour) reported from Bournemouth, England

    @virginmedia when will you be officially informing us that you are not able to fulfil your contract and the services you said you provided? How will our payments reflect this reduced service?

  • sibisogno Simon Bisogno (@sibisogno) reported from Bournemouth, England

    @virginmedia about to lose about 7 of my most watched shows as you guys couldn’t sort your contracts out. How do I leave my contract and go to sky? I signed up to virgin for specific channels, most of which you have lost.. your service is now redundant, may as well use freeview.

  • Rummole1 Rummole (@Rummole1) reported from Bournemouth, England

    @virginmedia get all the channels back I don't want more box sets or sports there are more than enough sport on TV already if you don't I will cancel my subscription

  • melxhitchcock melanie hitchcock (@melxhitchcock) reported from Holton Heath, England

    @virginmedia I feel to kill someone all I want to do is cancel my contract! Why do they conveniently keep losing track of my calls? #shitservice #sheisinaustralia #notusingphone

  • Partakers_Dave Dave Roberts (@Partakers_Dave) reported from Bournemouth, England

    @virginmedia Aye that is what was advised. No fix time. Nothing yesterday on website advising a current local area issue

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • nicmurrell Nic Murrell (@nicmurrell) reported

    @virginmedia when your ceo was pulled up for poor customer service on @BBCr4today he committed to fix the presenters broadband that day #wheresmycommitment

  • Ladylaurabrook Laura Brook (@Ladylaurabrook) reported

    @virginmedia when are you going to fix the problem In RM8! Your Service Status says it’s been resolved ! I can’t work from home or even watch live tv! Five days this has been going on.Done all the usual , on/off reboot stuff! Disgrace

  • nicmurrell Nic Murrell (@nicmurrell) reported

    @virginmedia and now your service checker is broken. Couldn’t make it up........

  • UKPowerNetworks UK Power Networks (@UKPowerNetworks) reported

    @dilan_ipekx @JackofallReeds @virginmedia The planned disconnection was to a Virgin Media box which was requested from VM. The work was done earlier than originally scheduled therefore causing the issue as everything hasn't been transferred to a new unit. We are now working closely with VM to rectify the issue.

  • dilan_ipekx Dilan Ipek (@dilan_ipekx) reported

    @UKPowerNetworks @JackofallReeds @virginmedia Thank you for the apology, but what I wanted to know is when there is a “planned” disconnection/outage does it actually take 2 weeks to rectify, I think it’s pretty absurd that when planning something like that you don’t have a plan to actually fix it.

  • LesleyJMiller Lesley Miller (@LesleyJMiller) reported

    @ahmet67yilmaz @virginmedia You poor thing! That is very poor!

  • Filmstarjus Justyn Poppitt (@Filmstarjus) reported

    🤔 my @virginmedia 350 mbps is kicking out approx 30-80 mbps for £52 per month WOW 🙄customer support is a joke don’t waste your money #virginmedia #martinlewismoneyshow #CustomerService

  • zak_acupuncture Zak Acupuncture (@zak_acupuncture) reported

    @Kaostanza @virginmedia @starzplayuk Never fix ,never. I’m sooooooooo regret.

  • ollyg300 𝓓Ꭷ𝓛Ꭷ (@ollyg300) reported

    @RebekahSeldon1 Looks like another pissed off virgin media customer

  • Strydza Strydz So Slimey (@Strydza) reported

    Virgin media actually sucks... all these random cuts to the internet just pissed man off