Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12, BH15 and BH17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 12/04/2025 07:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomPoole Wi-fi
United KingdomPoole TV

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia @DeviousPL Whats going on I'm in bournemouth and my internet is down again since midnight last night.. I need this I'm a disabled person. I pay a lot for this and I think it's time a lot of us users should get together and bring a case

  • gary_willingham Gary Willingham (@gary_willingham) reported from Poole, England

    @Marzed7 @virginmedia BH14 is down to 🤬

  • DavidRice22 David Rice (@DavidRice22) reported from Poole, England

    @virginmedia @ceasuri_rele This is happening too often now. After the recent outage debacle this is simply not acceptable. Please confirm that all customers in the affected areas will be receiving financial compensation.

  • Kev_Williams Kev Williams (@Kev_Williams) reported from Bournemouth, England

    @virginmedia ok, what’s happening with the outage. Nothing on yr website or app. Cannot work from home, losing money.

  • chris_tterrag Chris Garrett (@chris_tterrag) reported from Bournemouth, England

    @paults89 @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin

  • gilly8049 Neil (@gilly8049) reported from Bournemouth, England

    @virginmedia seems tweeting is the only way to communicate with @virginmedia no TV service in BH5. Service checker not working! And massive queues on the phone!

  • stwpt stewpot (@stwpt) reported from Bournemouth, England

    @virginmedia is there any issues in Bournemouth area. I dont have internet and tv at the moment

  • GordonFong Gordon Fong (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England

    @lisaculling @virginmedia They’ve broken one big f-off sized cable and are installing another one. Not a small job but even then I ended up with a leaking ducting by then yesterday.

  • chris_tterrag Chris Garrett (@chris_tterrag) reported from Bournemouth, England

    @graham641 @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin

  • NigelGM Nige to my friends (@NigelGM) reported from Bournemouth, England

    @entersandmanuk @virginmedia Seems to be a uk outage and now intermittent

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia No none but it's clear from many posts that you at virgin are having a problem ... I have tv but no internet my security cameras went down at midnight so that's how long here in bournemouth I have had no service for my hard earned money .. 3 times for me in last couple months

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia @briony_colburn Been no tv since just after 1 this afternoon worse service ever missed the England v Ireland match. Virgin media you owe a lit of us some kind if repayment... its 7.09 in the eve and still rubbish reception. Not good enough

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia I'm at the point like many of considering another service.. you get no compensation your phone in lines are over subbed and the service is below disgraceful not with a quid a month let alone the £52 I pay

  • alice_hancock1 Liss 🏳️‍🌈🐿️ (@alice_hancock1) reported from Bournemouth, England

    Virgin media is so broken today even the service status page gives me an error

  • DavidRice22 David Rice (@DavidRice22) reported from Poole, England

    @virginmedia @JellybobUK Your service is now rubbish. This is becoming a regular occurrence.

  • chris_tterrag Chris Garrett (@chris_tterrag) reported from Bournemouth, England

    @rob_crane @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin

  • calhoon Andy Orritt (@calhoon) reported from Bournemouth, England

    @Toastylechat @virginmedia We’re down too. Seems to be a Bournemouth/Christchurch/Poole thing.

  • KathrynW1986 Kate (@KathrynW1986) reported from Bournemouth, England

    @virginmedia I think when it's a known virgin fault , all customers should automatically get money deducted from their bill. We shouldn't have to complain constantly to get a reduction when we are paying for a service

  • adamskicraig Adam Craig (@adamskicraig) reported from Bournemouth, England

    @virginmedia why does your automated service perpetuate the lie that nothing’s wrong with your service yet numerous tweets across Hampshire & Dorset suggest the total opposite

  • Qoo_Kumba Chris Welch 🇪🇺🏴󠁧󠁢󠁥󠁮󠁧󠁿🚹♿👍🤓 (@Qoo_Kumba) reported from Poole, England

    I know what Virgin have done, I cancelled TV with @virginmedia to move over to @skytv and they've also cancelled my internet, because that's how bloody stupid Virgin are. Muppets. 😡 Aaaargh! £59 pcm and they can't organise a bloody thing!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kevinsykes517 Kevinsykes (@kevinsykes517) reported

    @virginmedia What rubbish service once you have signed up, constantly being given different time frames for porting landline, the kit never arrived even though got text saying coming by Yodel.

  • cirrius_tech Graham Gold 🏴󠁧󠁢󠁳󠁣󠁴󠁿 CxO @ Home (@cirrius_tech) reported

    @virginmedia I did reboot the hub this morning after my initial screenshots because web browsing was so incredibly slow. But having to reboot every other day is not normal

  • cirrius_tech Graham Gold 🏴󠁧󠁢󠁳󠁣󠁴󠁿 CxO @ Home (@cirrius_tech) reported

    @virginmedia Already been through that a few times this past year. Either makes no difference or only helps for a few days. Long enough for me support to close my ticket

  • 2sticks66 Roger Watling (@2sticks66) reported

    @virginmedia Customer service told me yesterday and most of the week there is a fault and there is no likelyhood of it being resolved for quite sometime. The link you sent me ref code oo complaint procedure does not work Please can you give me a contact who I can talk to.

  • BLOOD202 Stephen (@BLOOD202) reported

    @virginmedia Already run an online check says no issues... It's working ok at the moment!!

  • Alex65956381 Alex (@Alex65956381) reported

    @virginmedia Can u fix ur Internet 9000 ping isn't normal

  • JDoctor13 J.Doctor (@JDoctor13) reported

    @virginmedia @virginmedia periodically asking ‘how are things now’ is a great delay tactic but doesn’t do much to solve the issue!

  • theautomonkey Will Benyon (@theautomonkey) reported

    @virginmedia It says no known issues. But multiple houses in our street with same issue. Connection was ok this morning then dropped just over an hour ago. RH15 area.

  • bungaorbust Bunga Bunga (@bungaorbust) reported

    @virginmedia Thanks, but very strange that I have to get answers I need from Twitter, but not from your wonderful phone support service. Why aren't Broadband tech sharing this info with you so you can put it on your website, have you had a falling out? It'd save users a lot of time & angst.

  • Amyy_Symcox Amee ☆.。.:*・°☆.。.:*・ (@Amyy_Symcox) reported

    @virginmedia Already I’m looking at alternatives as I can not do with the unreliability of the network and not to that but how I was spoken too and spoke over by your customer agent…