Virgin Media outages and service status in Poole, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Poole, including 0 direct reports.
- The most common problems reported in this area mention TV, E-mail, and Internet.
- The most recent signal from this area was received May 27, 12:03 PM GMT+1.
- TV (50%)
- E-mail (17%)
- Internet (17%)
- Wi-fi (11%)
- Phone (6%)
The latest reports from users having issues in Poole come from postal codes BH12 , BH14 and BH15 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 30: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole, Bournemouth, and Christchurch.
| City | Problem Type | Report Time |
|---|---|---|
 Poole
|
TV | 3 days ago |
|
Bournemouth
|
Internet | 4 days ago |
|
Poole
|
TV | 6 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Bourneirish (@TirEoghain59) reported from Christchurch, England@virginmedia Promised management call back which never happened, half hour waits then advised to do online complaint.... 😑Then to be told online complaint system doesn't work. Such poor customer service throughout
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Meg Ben (@MegzMakes_Music) reported from Bournemouth, England@virginmedia thieves. Overcharged me for a service I didn’t even ask for
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TaiDragon #LockdownHairyBeast (@TaiDragon) reported from Poole, England@virginmedia It looks like the virgin services are not synced. The phone app says there are problems, you click on service and it says there are no issues, you call the service line and it tells you No issues, (it hangs up on you - bad CE) then you speak to someone and there is an issue...
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Tom Davis (@TomWJDavis) reported from Poole, England@alex_tomkins @virginmedia Yep, down for the past 30 mins or so.
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Care Bear (@active_doug) reported from Poole, EnglandVirgin email been since 8am this morning. Spoke with a person they reset password still not able to login after 12 hours 😡. Not good enough Virgin Media
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Darren Slade (@echodaz) reported from Poole, EnglandAnd my Virgin Media broadband and TV goes down for the second time this evening, just as I'm watching Wolf Blitzer do his thing on CNN.
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Jared (@gxyred) reported from Bournemouth, England@virginmedia Says no known faults but on down detector there’s lots of reports. I don’t think the internet has ever gone down until y’all came to improve the service last week eek
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Scot Hayes (@ScotHayes_) reported from Bournemouth, England@virginmedia you guys are shocking. Honestly can't wait to cancel my contract with you guys!
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Phil (@PhilPay1) reported from Poole, England@virginmedia Hi, I cancelled my contract and it finished on 27 July. Just received an email saying my next (massively increased) payment is due on 11 August. Can’t login on the app or online to sort it. Can you help?
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Mike Walker (@MikeWalker2012) reported from Poole, EnglandJust had to put a 2nd call into @virginmedia this afternoon to sort out the problem they caused from this mornings call to them, which was to attempt to sort out issues from a previous call to them 🤬 New TV aerial installed next week and once @CityFibre are running, VM are gone!
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The Ginger Bear (@tragic_velvet) reported from Bournemouth, EnglandVirgin media are such garbage, average at best. Can't wait to bin them off.
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Alan Ganter (@alan67sb126) reported from Bournemouth, England@virginmedia no Service since Sunday, no communication, from you guys, absolute joke, I hope you don't think your going to charge us for this service, time for City Fibre I feel.
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Tamzin L A Lee (@TamzLALee) reported from Poole, England@virginmedia can you please explain why it is impossible to cancel a contract with you. Can get through for anything else but when you want to cancel you are put on hold for hours
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Matthew Howes (@mghowes) reported from Bournemouth, England@virginmedia @LFCTV can you fix the audio please its unwatchable right now.
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Stuart Jones (@ithastheanswer) reported from Bournemouth, England@virginmedia Been having poor unusable internet all day today - worst it has been since start of lockdown. Service status says nothing wrong. Please check again - BH7 area. Had to use a lot of mobile data to be able to work today
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Scott Bishop (@IAMBiSH1) reported from Poole, England@Sir_Alan_ @virginmedia Oh mate that sucks!! Fingers crossed that it’s not to disruptive!
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Mark Bates (@officer_cartman) reported from Bournemouth, England@virginmedia I have to start it all again ,lost the Will and also managed to mess tfr or number to the o2 sim ,words fail me
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Adrian (@Adywakey) reported from Poole, England@virginmedia any chance of getting the broadband back on in BH17 area. Been down for an hour. Bad drills.
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Steve Fall (@steve_fall) reported from Poole, England@virginmedia hi our remote for our v6 vox is playing up and not working as it should do. How do I get a replacement? Thanks
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Emma Goddard (@goddard95) reported from Christchurch, England@virginmedia Nope, dreadful. That’s not customer service, that’s off loading to a computer. Not helpful for a 87 year old.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark vix (@Vikk3rs146) reported@virginmedia I don’t think you give a toss tbh in an age of working from home I had to hotspot and use my data to get through work the last 2 days ..texts from you to say it’s fixed then 10 mins later it’s down again ..I reckon in the 2 years of my current contract I’ve lost 20 days service
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Brian N (@BrianNicholso16) reported@markenello @virginmedia Been through the frustrations too Mark. Almost made my blood boil, cut off several times while on long calls and took ages to manage to leave. Had issues afterwards too. Moved to EE and really happy and a UK call centre with very helpful folk. Fifty pounds a month less too!
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Free I.T. Stafford (@freeITstafford) reported@irons1de1 @JamieGBarry @virginmedia The crunch came for me when I was almost a week without service, ultimately transpiring that an engineer error had caused an attenuator to be fitted to my cable instead of my neighbour's. That spelled the end of co-ax in my life.
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Lola Viscera (@lola_viscera) reported@virginmedia this is STILL happening after months my phone number has been incorrectly linked to somebody else’s account and i’m continuing to receive repeated phone calls, payment warnings, suspension notices and account messages intended for another customer despite repeatedly reporting it how has this still not been resolved?
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markrmifsud (@markrmifsud) reported@virginmedia @RumouredRebecca My bb and tv are still offline. Planned fix is still 17:05 today
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Corax (@Refan80) reported@virginmedia The fix estimate is not 11am tomorrow and not 5pm today. This is unacceptable, and don't tell me to check the link it tells us nothing. I want an actual human to tell me what is going on. For what you charge the service is piss poor.
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the_beeb_23 (@thebeeb_23) reported@virginmedia Oh, I can think you should rest easy in bed knowing that this will never happen. I on the other hand have to spend every moment of every day telling people about what a bunch of front b0ttoms your organisation is and how 5hitty sticks should be deployed to keep away from you
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markrmifsud (@markrmifsud) reported@virginmedia it's been said that service should resume 16:00 tomorrow?
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Mark Sutherland * (@markenello) reported@MattyBeer @virginmedia Its broadband and TV but I've had more than enough of the terrible service
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Jonathan Moore (@altymoore1) reported@virginmedia @PeteUK7 Isn’t that the whole point of a bereavement team? To stop **** like this happening? Human input. A little time when he told you 3 months ago is a pathetic excuse also