Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12, BH15 and BH17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 12/08/2025 11:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole E-mail
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomPoole Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • DavidRice22 David Rice (@DavidRice22) reported from Poole, England

    @virginmedia @JellybobUK Your service is now rubbish. This is becoming a regular occurrence.

  • gary_willingham Gary Willingham (@gary_willingham) reported from Poole, England

    @Marzed7 @virginmedia BH14 is down to 🤬

  • chris_tterrag Chris Garrett (@chris_tterrag) reported from Bournemouth, England

    @paults89 @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin

  • Kev_Williams Kev Williams (@Kev_Williams) reported from Bournemouth, England

    @virginmedia ok, what’s happening with the outage. Nothing on yr website or app. Cannot work from home, losing money.

  • chris_tterrag Chris Garrett (@chris_tterrag) reported from Bournemouth, England

    @rob_crane @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin

  • NigelGM Nige to my friends (@NigelGM) reported from Bournemouth, England

    @entersandmanuk @virginmedia Seems to be a uk outage and now intermittent

  • chris_tterrag Chris Garrett (@chris_tterrag) reported from Bournemouth, England

    @graham641 @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin

  • stwpt stewpot (@stwpt) reported from Bournemouth, England

    @virginmedia is there any issues in Bournemouth area. I dont have internet and tv at the moment

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia @briony_colburn Been no tv since just after 1 this afternoon worse service ever missed the England v Ireland match. Virgin media you owe a lit of us some kind if repayment... its 7.09 in the eve and still rubbish reception. Not good enough

  • alice_hancock1 Liss 🏳️‍🌈🐿️ (@alice_hancock1) reported from Bournemouth, England

    Virgin media is so broken today even the service status page gives me an error

  • calhoon Andy Orritt (@calhoon) reported from Bournemouth, England

    @Toastylechat @virginmedia We’re down too. Seems to be a Bournemouth/Christchurch/Poole thing.

  • KathrynW1986 Kate (@KathrynW1986) reported from Bournemouth, England

    @virginmedia I think when it's a known virgin fault , all customers should automatically get money deducted from their bill. We shouldn't have to complain constantly to get a reduction when we are paying for a service

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia @DeviousPL Whats going on I'm in bournemouth and my internet is down again since midnight last night.. I need this I'm a disabled person. I pay a lot for this and I think it's time a lot of us users should get together and bring a case

  • adamskicraig Adam Craig (@adamskicraig) reported from Bournemouth, England

    @virginmedia why does your automated service perpetuate the lie that nothing’s wrong with your service yet numerous tweets across Hampshire & Dorset suggest the total opposite

  • Qoo_Kumba Chris Welch 🇪🇺🏴󠁧󠁢󠁥󠁮󠁧󠁿🚹♿👍🤓 (@Qoo_Kumba) reported from Poole, England

    I know what Virgin have done, I cancelled TV with @virginmedia to move over to @skytv and they've also cancelled my internet, because that's how bloody stupid Virgin are. Muppets. 😡 Aaaargh! £59 pcm and they can't organise a bloody thing!

  • gilly8049 Neil (@gilly8049) reported from Bournemouth, England

    @virginmedia seems tweeting is the only way to communicate with @virginmedia no TV service in BH5. Service checker not working! And massive queues on the phone!

  • GordonFong Gordon Fong (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England

    @lisaculling @virginmedia They’ve broken one big f-off sized cable and are installing another one. Not a small job but even then I ended up with a leaking ducting by then yesterday.

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia No none but it's clear from many posts that you at virgin are having a problem ... I have tv but no internet my security cameras went down at midnight so that's how long here in bournemouth I have had no service for my hard earned money .. 3 times for me in last couple months

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia I'm at the point like many of considering another service.. you get no compensation your phone in lines are over subbed and the service is below disgraceful not with a quid a month let alone the £52 I pay

  • DavidRice22 David Rice (@DavidRice22) reported from Poole, England

    @virginmedia @ceasuri_rele This is happening too often now. After the recent outage debacle this is simply not acceptable. Please confirm that all customers in the affected areas will be receiving financial compensation.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jalpers2580 Jalpers2580 (@jalpers2580) reported

    @virginmedia how can I get through to your complaints team without having to spend hours either on the phone or online chat? I've currently spent over 3 hrs trying to resolve a problem & had the WORST customer service! @MoneySavingExp @Offcom

  • Whats_UpWithU P (@Whats_UpWithU) reported

    @virginmedia I’ve tried that and still gave the issue. We’re going round here in VM circles as usual.

  • hammerhastie316 Sean Hastie (@hammerhastie316) reported

    @virginmedia I have they said probably a software issue but I can see other people having same problem wanted to raise it so people are aware

  • BoomRadioUK BoomRadioUK (@BoomRadioUK) reported

    @virginmedia We are a radio station - not a customer. But our listeners are your customers!

  • Jimbobaroo James (@Jimbobaroo) reported

    Why is it on the motorway everyone slows down to 50 cos there’s a van up front with hi-viz stripes thinking it’s police. It’s always a ******* Virgin Media van.

  • ZionistWolf Karl (@ZionistWolf) reported

    @virginmedia All my wifi devices keep dropping out, run the diagnostics and I get error with wifi, my network scanner also indicates it keeps dropping.

  • caoimhec caoimhe (@caoimhec) reported

    Are you unemployed?... Not very bright?...do you hate people?.. Are you a fan of call cutting? ...Are you a **** liar? Do you want to do the bare minimum and still get paid? @virginmedia Are the company for you #virginmedia #jobsearch

  • caoimhec caoimhe (@caoimhec) reported

    @virginmedia You mean raise my complaint AGAIN...because I've been through this 100 times with your company. I was told it was raised. You can't be the worst company if you just don't customers raise complaints I guess?

  • hammerhastie316 Sean Hastie (@hammerhastie316) reported

    @virginmedia hello I have internet and WiFi but won’t connect to my sky q box software issues??

  • caoimhec caoimhe (@caoimhec) reported

    @virginmedia No...funnily enough couldn't find a complaint as my whole account had been purged when your circus clowns reset up the other customer at my address 🙄 🤯 He went off to review with his manager and said he would call me back...