Virgin Media outages and service status in Poole, England
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Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Poole, including 2 direct reports.
- The most common problems reported in this area mention TV, E-mail, and Internet.
- The most recent signal from this area was received May 16, 7:27 PM GMT+1.
- TV (38%)
- E-mail (25%)
- Internet (19%)
- Wi-fi (13%)
- Phone (6%)
The latest reports from users having issues in Poole come from postal codes BH12 , BH14 and BH15 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth, Poole, Christchurch, and Ringwood.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth
|
Wi-fi | 6 hours ago |
|
Poole
|
Internet | 12 hours ago |
|
Bournemouth
|
1 day ago | |
|
Bournemouth
|
TV | 2 days ago |
|
Poole
|
Internet | 2 days ago |
Nearby cities with recent reports
6 recent signals
Community Discussion
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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bluemoonpete (@bluemoonpete) reported from Bournemouth, England@virginmedia how do I speak to someone? I use chatbot & give up after waiting for an agent for over 1hr,I send message & you will call back in 10 working days or I call and you say you are too busy & kill the call. HELP
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Matt Anderson (@MattandPt) reported from Poole, England@virginmedia my partner is trying to cancel her contract as we are moving. So far telephone not answered, account not recognised online and online chat makes you wait for ages then closes after a couple of minutes and she’s working so misses it. S/o has now been cancelled. Help!
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Mark Bates (@officer_cartman) reported from Bournemouth, England@virginmedia I have to start it all again ,lost the Will and also managed to mess tfr or number to the o2 sim ,words fail me
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Jamie Will (@YoungJambo) reported from Poole, England@virginmedia If I'm a customer of yours and need customer service, you put me through to a call centre in India that provides wrong information. If I call and say I'd like to sign up as a new customer, I get UK/Ireland call centres... This is wrong. Do better.
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Scot Hayes (@ScotHayes_) reported from Bournemouth, England@virginmedia you guys are shocking. Honestly can't wait to cancel my contract with you guys!
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babyduck (@babyduck999) reported from Bournemouth, England@virginmedia hi, can never get through on phone. Can someone contact me please about disconnecting TV service on 473463104. 12 contract at an end and don't want to pay extortionate amount next month. Thanks
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Jamie Will (@YoungJambo) reported from Poole, England@virginmedia The call was this morning btw. If only she was the only rude and unhelpful member of your customer service team, but no... Apart from maybe 2 of the 10 people I have spoken to this week, everyone else had the same attitude. Very unprofessional. Go read my 4 complaints.
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Mandy Payne (@mizzmjm7) reported from Bournemouth, England@virginmedia what is happening to WiFi in Bournemouth? Day 2 and still no signal???
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frazer railton (@frazerrailton) reported from Bournemouth, England@Stephen97257743 @YODELhell @virginmedia They are awfull I have stopped ordering things if yodel are there delivery service
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Alan Ganter (@alan67sb126) reported from Bournemouth, England@virginmedia no Service since Sunday, no communication, from you guys, absolute joke, I hope you don't think your going to charge us for this service, time for City Fibre I feel.
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Dr Terry F PhD (@TerryFi95721010) reported from Bournemouth, England@virginmedia Is there an internet problem in Bournemouth??
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Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England@virginmedia any idea what’s happening why our region is having so many problems and when this will be rectified. This has been going on all day.
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Mark Bates (@officer_cartman) reported from Bournemouth, England@virginmedia I bet much doubt you can help ,I agreed a rention yesterday and they processed wrong deal went to redo it and time ran out and now won’t do it ans basically saying that’s not what was agreed despite screenshots .offcom I here come
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TaiDragon #LockdownHairyBeast (@TaiDragon) reported from Poole, England@virginmedia It looks like the virgin services are not synced. The phone app says there are problems, you click on service and it says there are no issues, you call the service line and it tells you No issues, (it hangs up on you - bad CE) then you speak to someone and there is an issue...
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Jamie Will (@YoungJambo) reported from Bournemouth, England@virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter
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Lisa Channell (@channell_lisa) reported from Bournemouth, England@Rebeccaswain10 @virginmedia Is it really that bad? X
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That Steve Beck (@stevejbeck) reported from Bournemouth, England@virginmedia Last time I checked the estimated fix time was 4pm approx. 🤞
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Philly B (@Philip_AnthonyB) reported from Poole, England@notorious_twub I was with @virginmedia for several years, no end of problems. And their customer service is shocking. I moved to @VodafoneUK for broadband and they have been fantastic. I won’t go back to VM.
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Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England@virginmedia That link irrelevant as my issue does not come under any of those topics.
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Stuart Jones (@ithastheanswer) reported from Bournemouth, England@virginmedia Been having poor unusable internet all day today - worst it has been since start of lockdown. Service status says nothing wrong. Please check again - BH7 area. Had to use a lot of mobile data to be able to work today
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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davidthorpedecorator (@dthorpedecor) reported@virginmedia tv is not working and the cup final is on at 3 any update?
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Bear Holland (@follow_the_bear) reported@virginmedia @VespaPX12570 Why no compensation for loss of TV it makes up one third of monthly payment for broadband, phone and TV services. If TV goes down for a day should get 33% minimum of contract cost for the days loss of TV service. What would CISAS say? #CISAS
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Michael Portal (@Mortalportal01) reported@virginmedia Can you please explain.. when you set up a new c9ntract with VM you end up having a contract with 02 as well, never asked for or agreed to. And now im struggling to get them to cancel the 02 contract as 02 have incorrect email address and never received a sim card?
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Bob (@Trebor0501) reported@virginmedia when are you going to fix the “watch from start” function?
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Richard Hopper (@rickh77) reported@virginmedia @ITV why is channel 103 ITV1 still not working on virgin media since the outage yesterday?
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Debi Williamson (@Debi0709) reported@virginmedia Getting fed up now had issues with our box this morning
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Edna Krabapple 💙 (@EdnaKrabapple1) reported@JohnTho10402150 @virginmedia Agreed. We settled down to watch Top of the Tops only to find we now don't have BBC4 or BBC3.
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South Coast Commuter (@CS_Hants) reported@virginmedia @docrussjackson Make a formal complaint and say you will report to @Ofcom. Ask for compensation, there are plenty of precedents. They are measured on how many and how quickly they resolve customer complaints. Am dumping VM tomorrow after 18 months of abysmal service, cant wait to be rid of them!
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Mr Nash (@Nasher6328) reported@virginmedia As you wasn't supplying a service for hours are you giving us compensation or are we allowed to leave free of charge?;
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Chris (@chrisdawson_1) reported@virginmedia Morning I am trying to claim the switching credit and submit the proof from my old provider but there doesn't seem a way to do this anywhere. Can you help please?