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Virgin Media outages and service status in Poole, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Poole, including 0 direct reports.
  • The most common problems reported in this area mention Internet and Phone.
  • The most recent signal from this area was received Jul 22, 10:08 AM GMT+1.
  • 83% Internet (83%)
  • 17% Phone (17%)

The latest reports from users having issues in Poole come from postal codes BH12 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 24: Problems at Virgin Media

Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole, and Bournemouth.

CityProblem TypeReport Time
Poole Internet 2 days ago
Bournemouth Internet 5 days ago
Bournemouth Internet 7 days ago
Bournemouth Internet 9 days ago

Nearby cities with recent reports

Bournemouth

2 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • MegzMakes_Music
    Meg Ben (@MegzMakes_Music) reported from Bournemouth, England

    @virginmedia thieves. Overcharged me for a service I didn’t even ask for

  • EarlyyearsRosa
    Rosa Collins (@EarlyyearsRosa) reported from Bournemouth, England

    @RuralMHMatters @virginmedia had a mobile dongle for the internet, perhaps they can help??

  • Gavin_Lifestyle
    Lifestyle Gardens Design & Build LTD (@Gavin_Lifestyle) reported from Poole, England

    Another day, trying to do admin at home. Another day and wanting to literally throw my @virginmedia router under a lorry!!! What is it with @virginmedia and their lousy WiFi???? Paying for a premium service and receiving something not far better than dialup!!

  • YoungJambo
    Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia Also, MOST of your customer service representatives are rude and don't know what they're talking about. Did you know one of them told me to dial 150 for CS, even though I clarified that I'm NOT a Virgin Mobile customer? "Yes, yes this still works for you sir." Nope.

  • TaiDragon
    TaiDragon #LockdownHairyBeast (@TaiDragon) reported from Poole, England

    @virginmedia It looks like the virgin services are not synced. The phone app says there are problems, you click on service and it says there are no issues, you call the service line and it tells you No issues, (it hangs up on you - bad CE) then you speak to someone and there is an issue...

  • JackRansom4
    Jack Ransom (@JackRansom4) reported from Burton, England

    @virginmedia please can someone help? WFH and Wifi constantly dropping out (as per usual). Tried all the resets, still not working.

  • YoungJambo
    Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia If I'm a customer of yours and need customer service, you put me through to a call centre in India that provides wrong information. If I call and say I'd like to sign up as a new customer, I get UK/Ireland call centres... This is wrong. Do better.

  • Greenerthegoat
    Luke Green (@Greenerthegoat) reported from Hamworthy, England

    @virginmedia hi ever since your connection went down the other day our WiFi has been appalling can you tell me if a signal is down in the area or something. Thanks

  • hammers01202
    Andy Paton (@hammers01202) reported from Bournemouth, England

    @virginmedia Residential customer for about 4years

  • goddard95
    Emma Goddard (@goddard95) reported from Christchurch, England

    @virginmedia Nope, dreadful. That’s not customer service, that’s off loading to a computer. Not helpful for a 87 year old.

  • PhilPay1
    Phil (@PhilPay1) reported from Poole, England

    @virginmedia Hi, I cancelled my contract and it finished on 27 July. Just received an email saying my next (massively increased) payment is due on 11 August. Can’t login on the app or online to sort it. Can you help?

  • active_doug
    Care Bear (@active_doug) reported from Poole, England

    @virginmedia Unable to login on all devices

  • MikeWalker2012
    Mike Walker (@MikeWalker2012) reported from Poole, England

    Happy days @virginmedia is down yet again... No broadband, no telly, no landline! 🤬😤

  • TamzLALee
    Tamzin L A Lee (@TamzLALee) reported from Poole, England

    @virginmedia spent over an hour on the phone now and have been cut off twice when I should of been transferred. I don’t actually know how you are still a running company, I have never had to deal with anyone more useless before

  • active_doug
    Care Bear (@active_doug) reported from Poole, England

    @virginmedia Password has been reset by Virgin media. Still can not get to a login page

  • spongedaddy67
    Andrew Dear 💙 (@spongedaddy67) reported from Burton, England

    @virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…

  • tragic_velvet
    The Ginger Bear (@tragic_velvet) reported from Bournemouth, England

    Called virgin media last week. Part 1 Me - I'd like to cancel please. VM - you can't, it can only be a minimum of 60 before your contract ends. Called back today (less than 60 days) Me - I'd like to cancel please VM - I can see another agent has already cancelled.

  • Keifski
    Craig Keith (@Keifski) reported from Ringwood, England

    @Kate_likes_ @virginmedia I’m in the BH postcode and can’t even get Virgin Media.... annoying as the speed everywhere else is ****!

  • gxyred
    Jared (@gxyred) reported from Bournemouth, England

    @virginmedia Says no known faults but on down detector there’s lots of reports. I don’t think the internet has ever gone down until y’all came to improve the service last week eek

  • stevejbeck
    Steve Beck (@stevejbeck) reported from Bournemouth, England

    Oh no! @virginmedia broadband is slow in our area at the moment (BH6). It’s supposed to be 100Mbps but it’s currently 29Mbps. I think there’s maintenance happening on our road right now but can’t see cos it’s behind a tree. Ah well. Looks like I’m gonna have to do some housework!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Uitlander
    🕷️🇪🇺 🇬🇧 Uitlander (@Uitlander) reported

    @virginmedia - But you can do this in the app. Download app. Login. Accept renewal offer. - Am told new contract has been sent to an email address I removed from my account ~1 year ago. - Return to "my Account" in app. Still says my account is due for renewal

  • Jess_Simpson645
    Jessica Simpson 😺🐶🐾 (@Jess_Simpson645) reported

    @virginmedia thank you for offering help via a DM, but you have sent me quite a lot of the exact same messages now - only one was needed. I have already told you that one of your engineers is coming out tomorrow to check everything is okay and get everything working properly. At this point I will only need to contact you if the engineers visit isn’t successful.

  • BettySwollock
    Mark Davies 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇧 🇺🇸 (@BettySwollock) reported

    @trapdoor456 @virginmedia Ive been with the now virgin media used to be known as ntl for 30 years , never really had major issues To be honest, I have 1GB and practically get most of that speed , latency is fine , download speeds are atrocious , customer service could do with a overhaul, other than that Nps for me.

  • Edeaulx
    Adrian Weale (@Edeaulx) reported

    It's becoming increasingly clear that @VirginMedia customer service is based on the premise that if you make it excruciatingly difficult to make a complaint and then follow it up, people will simply not bother.

  • GottaBeCookie
    Gotta Be Cookie (@GottaBeCookie) reported

    Same issue time and time again, thanks @virginmedia

  • nuts_and_bolts_
    Mark Williams (@nuts_and_bolts_) reported

    @DeviateDefiant @virginmedia @MoneySupermkt Can you get Toob in your area? Price and customer service is pretty good, yet to have an issue

  • HoMcArdle
    Craig McArdle (@HoMcArdle) reported

    Absolutely no ***** given @virginmedia India and Malaysia are your only options as a customer. Poor people having to deal with vm ****** policies. FYI if you make more than one complaint about the same issue, they close the previous ones as resolved. They simply disappear.

  • weyland76
    m a t t (@weyland76) reported

    How do you know when your @virginmedia internet is not working? It's a day that ends in "Y". 🤬

  • DebbieJRudd
    Debbie Rudd (@DebbieJRudd) reported

    @Jennababes @virginmedia My phone contract was wth 02 then obv merged with Virgin and the customer service is crap! I can’t even get on my account to see usage etc. The man in 02 said we know it’s an issue, I can look and tell you your usage, no, sort your ******* website out so I can see it myself 😡

  • MrProcter
    MrProcter (@MrProcter) reported

    @virginmedia Thank you. And maybe consider disabling it for World Cups, Christmas Day etc? No-one wants their telly to shut down because they've been watching it. I know you understand this. Thanks.