Virgin Media outages and service status in Poole, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Poole, including 1 direct report.
- The most common problems reported in this area mention Internet and E-mail.
- The most recent signal from this area was received Apr 8, 11:52 AM GMT+1.
- Internet (88%)
- E-mail (13%)
The latest reports from users having issues in Poole come from postal codes BH12 , BH18 and BH14 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole, Christchurch, Ringwood, and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole
|
Internet | 19 hours ago |
|
Christchurch
|
7 days ago | |
|
Poole
|
11 days ago | |
|
Poole
|
Internet | 11 days ago |
|
Poole
|
Internet | 13 days ago |
|
Poole
|
Internet | 13 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, EnglandHey @virginmedia all of last night and now this morning my home broadband is not working. I’ve reset the router several times not made any difference.
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Laura (@ItzLauLau) reported from Hamworthy, England@bt_uk Absolutely love that virgin media has been out and clearly not fixed a problem but instead ruined our internet connection this morning! Thanks very much!!
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Tony Dukes (@TonyDukes1) reported from Poole, England@virginmedia Down time again service just getting worse and worse
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The Ginger Bear (@tragic_velvet) reported from Bournemouth, EnglandVirgin media are such garbage, average at best. Can't wait to bin them off.
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Care Bear (@active_doug) reported from Poole, EnglandVirgin email been since 8am this morning. Spoke with a person they reset password still not able to login after 12 hours 😡. Not good enough Virgin Media
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Care Bear (@active_doug) reported from Poole, England@virginmedia Password has been reset by Virgin media. Still can not get to a login page
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Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England@virginmedia ,is it worth trying to call customer service today, will anyone answer the call or is it more hours on hold before being cut off?
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Jack Ransom (@JackRansom4) reported from Burton, England@virginmedia Wireless devices. Been going on all morning (this happens regularly but usually better after a reset - not today). Tried following the advice to check for problems in the local area, even that doesn’t work. Literally nothing more i can do.
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5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England@virginmedia It starts to show the two fields for username and password by never completes the page load.
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The Ginger Bear (@tragic_velvet) reported from Bournemouth, EnglandCalled virgin media last week. Part 1 Me - I'd like to cancel please. VM - you can't, it can only be a minimum of 60 before your contract ends. Called back today (less than 60 days) Me - I'd like to cancel please VM - I can see another agent has already cancelled.
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Emma Page (@wordsbypage) reported from Bournemouth, EnglandThe Internet dropping out or down to next to nothing every 10 minutes since midday wouldn’t be an issue if I didn’t have a deadline. @virginmedia remind me why I am paying for the top package.
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5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England@virginmedia It’s not an outage, I can’t even get the admin page locally.
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Gary Eaton (@garyeatonafcb) reported from Bournemouth, England@virginmedia Whatever maintenance you performed on Monday 8th in the BH8 area has made the previous issue 100x worse than it was before. Please sort this out. £50 a month for this is a joke.
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Mike Walker (@MikeWalker2012) reported from Poole, EnglandJust had to put a 2nd call into @virginmedia this afternoon to sort out the problem they caused from this mornings call to them, which was to attempt to sort out issues from a previous call to them 🤬 New TV aerial installed next week and once @CityFibre are running, VM are gone!
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Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England@virginmedia How will we know when you have sorted out the mess at your end? Will you let me know or do I have to keep spending my money calling you listening to that awful out of tune hold music?
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Jack Ransom (@JackRansom4) reported from Burton, England@virginmedia please can someone help? WFH and Wifi constantly dropping out (as per usual). Tried all the resets, still not working.
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Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England@virginmedia how can you hike prices for existing customers, offer deals for new customers but are unable to answer your own customer service lines? Better deals with BT, why should we pay your extortionate price for terrible service?
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Mike Walker (@MikeWalker2012) reported from Poole, EnglandAbsolutely loath @virginmedia's over priced 360, and like their customer service, it's just rubbish, can't wait for @CityFibre to go online in our area so that I can trash VM, even if I have to take a hit when I cancel as locked into a contract at the mo, it'll be worth it!😡😠
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Andrew Dear 💙 (@spongedaddy67) reported from Burton, England@virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Barry bhoy (@bazza141) reported@virginmedia Doesn’t come as a surprise that this shambles of a company has not contacted me advised they would ! When are you going to realise that we as customers are your bread and butter . Being treated this way will result in you losing me as a valued customer
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Simon B (@S0B) reportedOh, it turns out that the person I have been chatting with isn't second line support after all and they have just been mashing buttons and generally following a script. They have agreed to escalate the issue and someone will call me back within 48 hours @virginmedia
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Trish Mitchell (@trishmitch) reported@virginmedia So the landline seems to be working again but it would be good to know what the problem is and how it was resolved in case it happens again
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pippa sparsis (@pippaS123) reported@virginmedia ever thinking of going with virgin media for broadband don’t!They increase your payments mid contract with no justification, staff hang up on you when you question it and as soon as you are out of contract they bump the price up further! Shocking service!
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Tony Hazell (@tony1hazell) reported@simonnread @virginmedia Never had a problem in six years with BT. Before that was with Virgin and suffered regular slow down and drop outs
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Paulo Pampolin (@PauloPampolin) reportedMagic Mirror, on the wall, who is the worst broadband service? - Over the seven jewelled hills, beyond the seventh fall, in the cottage of the Seven Dwarfs, in a place called UK, dwells @virginmedia the worst one of all!
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Ian pritchard (@pritchardred86) reported@virginmedia why is you Internet ******* hopeless!!!!!. It goes down more than a prostitutes knickers!!!!!
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Sophie Eggleton (She/Her) (@SophieEggleton) reported@virginmedia Says there is a connection is but honestly it’s generally pretty bad, we are constantly turning off and on to try and improve things.
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SkeleLob🦞 (@Casual_Lobster) reported@JustKaalin @virginmedia I’m with Sky and at 2:30am on the button every night the internet will go down. Sometimes for a minute, sometimes it can be much longer. Dunno why!
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pippa sparsis (@pippaS123) reported@virginmedia should really consider how they treat customers called today got offered a lower rate than what I was initially paying! So why have you been ripping me off?