Virgin Media Outage Report in Poole, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Poole come from postal codes BH12, BH14 and BH15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 01: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Wi-fi | |
| Bournemouth |
TV | |
| Poole |
Internet | |
| Poole |
Wi-fi | |
| Bournemouth |
Total Blackout | |
| Poole |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia I bet much doubt you can help ,I agreed a rention yesterday and they processed wrong deal went to redo it and time ran out and now won’t do it ans basically saying that’s not what was agreed despite screenshots .offcom I here come
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Jeremy Clarke
(@BelvoirCchurch) reported
from
Bournemouth, England
@virginmedia ,is it worth trying to call customer service today, will anyone answer the call or is it more hours on hold before being cut off?
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Just had to put a 2nd call into @virginmedia this afternoon to sort out the problem they caused from this mornings call to them, which was to attempt to sort out issues from a previous call to them 🤬 New TV aerial installed next week and once @CityFibre are running, VM are gone!
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Happy days @virginmedia is down yet again... No broadband, no telly, no landline! 🤬😤
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That Steve Beck
(@stevejbeck) reported
from
Bournemouth, England
@virginmedia Last time I checked the estimated fix time was 4pm approx. 🤞
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Lee Winter™
(@MrLeesRamblings) reported
from
Bournemouth, England
I've never known a company swing their **** around about their broadband service like @virginmedia do, when the service is so bad Today, we have connected to disconnected to connected, every 30 secs or so repeating Fun when youre trying to work let me tell you
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Elayne (she/her)
(@elayne100360) reported
from
Bournemouth, England
@virginmedia another outage in BH6
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia Basically cut a long story I did agree a deal however it appears despite me asking for confirmation and then saying yes they put through the wrong one ,I chatted again this morning and basically told no you can’t ,it was literally like the new customer deal with a minor variation
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Aaron
(@aarons1308) reported
from
Bournemouth, England
Anyone else on @virginmedia having Issues with the sound on @nickjr ? Daughter wanted to watch it but it was making a horrible sound and still is 🧐
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Mrs A and Princess Marlow 🐶
(@RLA1971) reported
from
Poole, England
@virginmedia engineer spoke with us yesterday morning & agreed to send new hub with a next day delivery Been in all day, taking unpaid time off work & no delivery! Can you investigate as I’m a home worker & this is causing major problems Thank you
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Absolutely loath @virginmedia's over priced 360, and like their customer service, it's just rubbish, can't wait for @CityFibre to go online in our area so that I can trash VM, even if I have to take a hit when I cancel as locked into a contract at the mo, it'll be worth it!😡😠
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Scot Hayes
(@ScotHayes_) reported
from
Bournemouth, England
@virginmedia you are ******* shite! Can't wait to cancel!!
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ASJ 🇺🇦
(@asinge69) reported
from
Bournemouth, England
Virgin Media support. A Black hole.
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Lesley Westmoreland
(@ljw1414) reported
from
Bournemouth, England
@virginmedia what do we do when I’ve contacted you 3 times , cut off & have no mobile phone service , rubbish internet , done all diagnostic checks ? Husbands mobile the same !
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia But thanks,they have put me on the deal I did t want abs now I will cancel in the next 13 days ie coming off ,the fact of being treated akin with contempt is mind boggling from a rentions point of view
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia I have to start it all again ,lost the Will and also managed to mess tfr or number to the o2 sim ,words fail me
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Emma Page
(@wordsbypage) reported
from
Bournemouth, England
The Internet dropping out or down to next to nothing every 10 minutes since midday wouldn’t be an issue if I didn’t have a deadline. @virginmedia remind me why I am paying for the top package.
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Jeremy Clarke
(@BelvoirCchurch) reported
from
Bournemouth, England
@virginmedia How will we know when you have sorted out the mess at your end? Will you let me know or do I have to keep spending my money calling you listening to that awful out of tune hold music?
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Scot Hayes
(@ScotHayes_) reported
from
Bournemouth, England
@virginmedia you guys are shocking. Honestly can't wait to cancel my contract with you guys!
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Trisha Lewis
(@TrishaLewisTalk) reported
from
Bournemouth, England
@virginmedia - the state of my intermittent broadband has been shocking all week and again this morning it is down. Seriously affecting my work and expect compensation. What's going on?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Wingfield BSc CEng MIET
(@pwingers) reported
@virginmedia Says there are no issues on phone line. The TV problem has been like that for months but it's so difficult to contact you, that I let it slide. Today I wanted to use it though.
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ThatProgrammer
(@ThatProgrammer) reported
@piercegearhart @virginmedia I had already upgraded prior from 500 down, 30 up, only a few months earlier as 1Gig wasn’t available.
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tare of the ramen
(@bokehthenramen) reported
Hi @virginmedia, our upload speed is terribly slow. I can't ring up currently but would love some help through the online chat facility if that's still an option. I can't see anything on your website unfortunately.
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jxckwba
(@svlfortz) reported
@virginmedia @craigyfatz Theyre not gonna be the only ones soon leaving you lot, many are cause we are fed up with weak Internet that always goes down
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Pierce Gearhart
(@piercegearhart) reported
@ThatProgrammer @virginmedia Not bad
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Andrew Jobson
(@Job_O) reported
@virginmedia - When you are wrongly blocking a website via websafe - resulting in DNS and SLL errors, with no clean block page, who should this be raised to. Have tried tech support without success, they say you do not support gambling sites, which is obviously not accurate.
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FRANCES HUGHES
(@FRANCES52181992) reported
@virginmedia This outage has been since 13/12, how can that even be possible for a large national internet provider? I don’t think you’re operators are telling us the truth.
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Julie Rhodes
(@Julie__Rhodes) reported
@virginmedia Brilliant, thank you! Seems like nothing can be done for a week, so I will be without any service until then! Marvellous! Not good enough, I'm afraid, such shoddy service.
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Shaun
(@ShaunC_P) reported
@virginmedia Done this, many times. No option to escalate the issue or book an engineer. Just keeps looping me nack to self help. Please provide precise link for booking an engineer...
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Ledwards
(@lewis_edwards9) reported
@virginmedia I am a new customer, have had two instillation days cancelled and have been on the phone for 1 hour and 15 and you have cancelled the call. Is this your customer service levels? My partner is not able to work until you have sorted this problem