Virgin Media outages and service status in Poole, England

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole, and Bournemouth.

City	Problem Type	Report Time
Poole	TV	5 days ago
Bournemouth	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

• 
  lizhearn_ (@lizhearn4) reported 11 minutes ago from Bournemouth, England

  @virginmedia I need to give notice to not carry on the contract after the minimum term ends but because I can’t remember my password - and the website won’t let me change it - I can’t get in contact with anyone, can you help?

• 
  Care Bear (@active_doug) reported 12 minutes ago from Poole, England

  Virgin email been since 8am this morning. Spoke with a person they reset password still not able to login after 12 hours 😡. Not good enough Virgin Media

• 
  Mandy Payne (@mizzmjm7) reported 12 minutes ago from Bournemouth, England

  @virginmedia why is the WiFi down in Bournemouth?

• 
  Lesley Westmoreland (@ljw1414) reported 13 minutes ago from Bournemouth, England

  @virginmedia what do we do when I’ve contacted you 3 times , cut off & have no mobile phone service , rubbish internet , done all diagnostic checks ? Husbands mobile the same !

• 
  keith nigel ward (@keithward329) reported 17 minutes ago from Bournemouth, England

  @virginmedia note another scam number, says we're from Virgin Media! 01917236805 SHUT THEM DOWN PLEASE

• 
  Mrs A and Princess Marlow 🐶 (@RLA1971) reported 18 minutes ago from Poole, England

  @virginmedia engineer spoke with us yesterday morning & agreed to send new hub with a next day delivery Been in all day, taking unpaid time off work & no delivery! Can you investigate as I’m a home worker & this is causing major problems Thank you

• 
  Niki 💜 ◟̽◞̽ (@NikiNoox) reported 21 minutes ago from Bournemouth, England

  @virginmedia Im having issues (again) with the TV box. We cant access any shows we've recorded. Yesterday the internet was crap, today this. @skytv Can we join you 🥺

• 
  That Steve Beck (@stevejbeck) reported 24 minutes ago from Bournemouth, England

  @virginmedia Last time I checked the estimated fix time was 4pm approx. 🤞

• 
  5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported 24 minutes ago from Bournemouth, England

  @virginmedia It starts to show the two fields for username and password by never completes the page load.

• 
  Jamie Will (@YoungJambo) reported 27 minutes ago from Poole, England

  @virginmedia If I'm a customer of yours and need customer service, you put me through to a call centre in India that provides wrong information. If I call and say I'd like to sign up as a new customer, I get UK/Ireland call centres... This is wrong. Do better.

• 
  Stuart Jones (@ithastheanswer) reported 36 minutes ago from Bournemouth, England

  . @virginmedia our internet has been terrible for the last three days, cost a fortune in mobile data because of this, service status says no problem, your own service test fails when we run it! Why are there so many problems in BH7 area over last few months?

• 
  Matt Anderson (@MattandPt) reported 37 minutes ago from Poole, England

  Been on online chat for 6 hours with no response. AWFUL customer service @virginmedia

• 
  Jamie Will (@YoungJambo) reported 38 minutes ago from Poole, England

  @virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.

• 
  5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported 42 minutes ago from Bournemouth, England

  @virginmedia It’s not an outage, I can’t even get the admin page locally.

• 
  Lauren Tompkins (@LaurenSTompkins) reported 43 minutes ago from Bournemouth, England

  Any idea @virginmedia why for the last couple of weeks my virgin box has been recording programmes completely randomly. Programmes i never watch nor ever recorded? This has happened to four different shows this week alone?

• 
  Tamzin L A Lee (@TamzLALee) reported 46 minutes ago from Poole, England

  @virginmedia spent over an hour on the phone now and have been cut off twice when I should of been transferred. I don’t actually know how you are still a running company, I have never had to deal with anyone more useless before

• 
  Craig Keith (@Keifski) reported 48 minutes ago from Ringwood, England

  @Kate_likes_ @virginmedia I’m in the BH postcode and can’t even get Virgin Media.... annoying as the speed everywhere else is ****!

• 
  Scot Hayes (@ScotHayes_) reported 49 minutes ago from Bournemouth, England

  @virginmedia you are ******* shite! Can't wait to cancel!!

• 
  Stuart Jones (@ithastheanswer) reported 57 minutes ago from Bournemouth, England

  . @virginmedia internet down again! Service status says up but I’ve checked with friends who live nearby and down for them too! BH7 area. We did have good internet for 2 days. What is going on? We were half way through a rented film!

• 
  Dr Terry F PhD (@TerryFi95721010) reported 59 minutes ago from Bournemouth, England

  @virginmedia Is there an internet problem in Bournemouth??

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Melina Kakoulidis (@MelinaKakoulid7) reported 6 minutes ago

  I staff @virginmedia customer services have taken leave of their senses. I called and the lady asked me how much is your bill every month as part of the verification process I said £27 a month she asked for my email address which I gave and she again asked for my price?

• 
  dEBT shredder (@andybearz) reported 10 minutes ago

  @virginmedia Ok but I’ve watched it all on firestick so might help others but not me 👍🏻

• 
  Ollie McManus (@OliverGMcManus) reported 10 minutes ago

  Took five hours and eight minutes to get @virginmedia to uphold a basic consumer right. Contract successfully cancelled (eventually) but have to raise a separate complaint to get a refund for the seven weeks without internet. An ice cold drink is calling.

• 
  Dr. William Weir (@WilliamWeirFun) reported 11 minutes ago

  I was wrong about it being streamed on YouTube like previous years. But, if you're a Virgin Media customer the match will be available to watch at no additional cost on channel 526. #PSGARS #champi̇onsleaguefinal

• 
  Simon (@cleggy1966) reported 12 minutes ago

  @virginmedia Eventually. Your customer services are a shambles. 2 appointments arbitrarily cancelled by you without any notification, and 4 phone calls, holding for a minimum of 20 minutes every time

• 
  🚴‍♀️🚴‍♀️ Jenny 🚴‍♀️🚴‍♀️ (@jen_moxon) reported 19 minutes ago

  The crap I've heard about Virgin Media. I wouldn't go near them

• 
  London leaver (@ross_biagini) reported 23 minutes ago

  @virginmedia internet keeps going off in Amersham Please fix it

• 
  Lord Arse! (@Lord_Arse) reported 25 minutes ago

  @markrmifsud @virginmedia Oh, back down again since 9:30pm. Looks like we were one of the lucky ones who were able to use our services for a day. Would be nice to know what the actual issue is @virginmedia? Some people have had no service for days now in our postcode.

• 
  Ollie McManus (@OliverGMcManus) reported 28 minutes ago

  @virginmedia I have raised a complaint and they haven't addressed it for me.

• 
  Mr Nash (@Nasher6328) reported 29 minutes ago

  @OliverGMcManus @virginmedia Under UK law (primarily the Consumer Rights Act 2015), broadband services must be provided with reasonable care and skill and be of satisfactory quality. A complete outage lasting 7 weeks is almost certainly a breach, giving you the right to end the contract and seek a remedy (like cancellation without penalty or a refund for the affected period). Virgin Media participates in Ofcom's automatic compensation scheme for total loss of service (no internet at all via wired connection). You should already be getting ~£10.34 per day automatically after the first 2 full working days of reporting the fault. This doesn't directly let you cancel penalty-free, but it supports your case.