Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12 and BH14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
Internet | |
| Poole |
Internet | |
| Poole |
Internet | |
| Poole |
TV | |
| Bournemouth |
Internet | |
| Poole |
TV |
Community Discussion
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Philly B
(@Philip_AnthonyB) reported
from
Poole, England
@notorious_twub I was with @virginmedia for several years, no end of problems. And their customer service is shocking. I moved to @VodafoneUK for broadband and they have been fantastic. I won’t go back to VM.
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Luke Green
(@Greenerthegoat) reported
from
Hamworthy, England
@virginmedia hi ever since your connection went down the other day our WiFi has been appalling can you tell me if a signal is down in the area or something. Thanks
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jason james
(@jasonjames056) reported
from
Poole, England
@virginmedia stellar job as always.....not, internet up n down like ****** draws on demand not working and no way of finding out wtf is going on, due to I international call centre!!!!!
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
thanks @virginmedia I don’t have a working service as you say I have a bill to pay. According to the records next bill payment is due 04/05 but because your new installation charges are so high I’ve gone over the credit limit.
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Niki 💜 ◟̽◞̽
(@NikiNoox) reported
from
Bournemouth, England
@virginmedia Im having issues (again) with the TV box. We cant access any shows we've recorded. Yesterday the internet was crap, today this. @skytv Can we join you 🥺
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
Hey @virginmedia I have an issue with my account all to do with a new instal. Please can I talk it through with you to try and resolve it.
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Natalie Griffiths
(@Natalie05490147) reported
from
Bournemouth, England
@virginmedia you offer the most horrendous service ever! 3 call backs promised and not received one! My quick start pack was supposed to arrive yesterday but didn’t. No communication what so ever! Unbelievably bad I would definitely not recommend
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Stuart Jones
(@ithastheanswer) reported
from
Bournemouth, England
@virginmedia Been having poor unusable internet all day today - worst it has been since start of lockdown. Service status says nothing wrong. Please check again - BH7 area. Had to use a lot of mobile data to be able to work today
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Neil
(@gilly8049) reported
from
Bournemouth, England
@virginmedia It says there are no known issues. I've taken the white cable out and reconnected and rebooted and it makes no difference. Some sky sports channels are not working and just show error w02! This happens far too often!
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia for the last 8 weeks internet has randomly dropped out several times ,about once per day ,I know others in area have had same problem and apparently won’t be fixed until 27th may .not contacted via phone due to current condition .
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Emma Louise
(@oncefallenangel) reported
from
Bournemouth, England
Our virgin media internet is so awful at the moment that I continuously have to turn the WiFi off on my phone. Surely that’s not the point of home WiFi 🙄
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Natalie Griffiths
(@Natalie05490147) reported
from
Bournemouth, England
@virginmedia I’m awaiting a call back from a manager to confirm from the new customer team that he can get a quick start pack out to me ASAP due to my unique circumstances. The manager John said he or a colleague would call me by Saturday. It’s now Thursday and I’ve heard nothing!
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Poole, England
Interesting how @virginmedia can tweet messages on twitter but ignore messages from customers. Shows how bad their customer services are. Don’t blame Corona either.
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Louise Busfield
(@no1toerag) reported
from
Bournemouth, England
How do I cancel @virginmedia if no one answers the phone or messages
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Stuart Jones
(@ithastheanswer) reported
from
Bournemouth, England
@virginmedia broadband service checker says everything is fine my our internet has been up and down all morning. Started having problems about midnight - been unable to finish a game of Fifa weekend league today - router appears to reboot or lose connection
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@mmould_pooleNHS @virginmedia Hear hear, my ombudsman complaint is still ongoing, they do not tell the truth about what they have done & customer service non existent.
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Lisa Taylor
(@mrslisataylor) reported
from
Bournemouth, England
@virginmedia I pay a lot of money every month for high speed fibre, but at the moment this is terrible. I reset my router every morning, but this morning I can’t stream 1 video (through Ethernet) to work out to even with no other devices working.
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Steve Fall
(@steve_fall) reported
from
Poole, England
@virginmedia broadband down in BH12. My mobile reception is poor.. Any news on a fix. #WorkingFromHome
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Lifestyle Gardens Design & Build LTD
(@Gavin_Lifestyle) reported
from
Poole, England
@frankandreas3 @virginmedia Same down here mate. Took me ages to email you from the Mac tonight as WiFi kept dropping off. Off and on for over a week now!
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Natalie Griffiths
(@Natalie05490147) reported
from
Bournemouth, England
@virginmedia I’m disappointed in the lack of service! I’m a vulnerable customer and yet they don’t seem to be bothered by this fact! I get promised call backs and they never happen... I’m left with no facilities
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Geoff Banks
(@geoffbanksbet) reported
Very happy to report service restored by Virgin media and BT We could not allow the website security to be in any way compromised by lowering our standards. This is the central reason for our problems today Customer data is our first priority Apologies for the delay in service
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Michael Collinson
(@Mcollinson72) reported
@virginmedia 30 minutes later I’ve been patronised, and had barriers put in my way at every turn. Now waiting for a call back to cancel my service. I’ll take my business elsewhere…..
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finleh 30
(@oF1NTO) reported
@virginmedia worst WiFi I have ever seen
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Paul Simmons
(@paul_simmo) reported
@virginmedia please clarify how I can make a complaint. I raised a ticket 10 days ago about a locked email account. We have spent hours on the phone with your teams and have got nowhere. I raised a complaint and got the attached. No reference and no e mail acknowledgement
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Jackie Dunne
(@Dunne15Jackie) reported
@virginmedia Yes… I had no idea the number was international….so after years of overcharged, sub-standard service, am still being shafted by Virgin. Can’t even leave them without them finding a way to extract money from us…a multi-million £ Co grabbing from those on minimum wage😡
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Ian
(@ScruffyJiver) reported
@virginmedia clearly couldn't care less about existing customers. It's absurd that having been a customer for 10+ years and multiple addresses, renewing every 18 months, they think its ok to charge me more than TWICE what a new customer pays.
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Adam Ceely
(@adamceely) reported
@virginmedia Anticipated time of fix? Considering this morning it was supposed to be by 6pm, and the was erroneously reported as fixed?
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Michael Collinson
(@Mcollinson72) reported
@virginmedia Patronised about the issue and not listened to when describing the problem. Promised a call back within the hour by a supervisor (which hasn’t happened) after the agent refused to cancel the service. Staggeringingly poor customer service
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Tim
(@tim2infinity) reported
@virginmedia … I’ve had at work! I’ve ran out of persobal data which I’ve been using. It’s my “personal” data!!! An engineer came on 19th and immediately told us it’s a known issue with hub 4. So he replaced it with a hub 3 - essentially, a downgrade! Fine, only it doesn’t seem to …
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Matt Strong
(@mattstrong) reported
@virginmedia a member of your staff just hung up on me because he "finishes work at 8" despite being halfway through resolving my issue. Is that appropriate?