Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12, BH15 and BH17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Internet | |
| Poole |
Internet | |
| Poole |
Internet | |
| Bournemouth |
Internet | |
| Poole |
Wi-fi | |
| Poole |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Michele Hardy
(@michele4675) reported
from
Bournemouth, England
@virginmedia There is no issue currently in the area with tv or broadband
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia Have got a scheduled call back from the agent tomorrow to try and get through quickly to technical and get someone there to authorise the box swap as it’s really upsetting them with the constant issues. Not convinced but will see what they say...
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keith parker
(@nishikoi1) reported
from
Hamworthy, England
@virginmedia I did all that and made 4th phone call yesterday,,no bag or box by next wk, its going in the bin,,,and your customer service is so rude,,,
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James Taylor
(@JCT6) reported
from
Bournemouth, England
@virginmedia Thank you for “allowing me” the opportunity to raise a complaint, and I suppose I’ll have to ring you then. 😡 not happy, this service I’m receiving is dreadful.
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Simon Phillips #FBPE🔶️
(@Simon_Phillips) reported
from
Bournemouth, England
@michael_norbury @virginmedia Exactly the same issue here in Bournemouth. It said it would be fixed at 6pm and got an email saying it was fixed. It appears not to be fixed... I'm guessing it's not fixed. ☹
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia No worries ,is there a problem with webmail or mail in general as it keeps coming back with a error
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia Tech Supoort were hopeless 1hr15min on phone with my friend tonight (which I had to sit through and take over because she was so frustrated) and they WONT replace the box - they say it’s fine, it really isn’t! Have asked for this to be escalated to a formal complaint
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia They did but they ended up making us go through the same steps that my friend had done last week then advised it may take 4 hours to fix, obviously they are very upset as we’re promised in last nights call that if there was a fault VM would replace the kit and this was refused
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
So there is a fault with my @virginmedia box and a fault in the area. Even though my fault is different to the one that’s already been reported they cannot help and I have to phone back in 48 hours. Asked what the fault is no one can actually tell me. Error code is different
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia I’m back! So i popped round to chat with my friend about their issues and together we called customer services to discuss - the best they offered was half hour wait to go over the technical faults for the 10000th time or £90 to sell her a new box....
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Simon Phillips #FBPE🔶️
(@Simon_Phillips) reported
from
Bournemouth, England
@virginmedia It's no worries; you have to update or fix things from time to time. All I know is that the internet and TV went down, your site said the problems would be fixed by 6pm and I signed up to be notified when it was sorted. The email came just after 6pm... Internet's still kapputt.
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George Gordon
(@_George_Gordon_) reported
from
Poole, England
@virginmedia on the phone to you for 45 minutes and the issue didn’t get resolved so your staff hung up 🤬 terrible customer service!!
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Poole, England
@virginmedia It’s media, it’s endless problems with a TiVo box. We’ve spoken to customer service and technical support have done everything they require for all the intermittent problems.
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wendy kennedy
(@wendyk33) reported
from
Bournemouth, England
@virginmedia frustrated with the customer services when trying to change my elderly parents DD as my father has passed away, totally unsympathetic and unhelpful, after being on hold for over 20 mins, still unresolved
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Michele Hardy
(@michele4675) reported
from
Bournemouth, England
@virginmedia I have an issue with my tv and broadband connections. I think I may need an engineer to come out and have a look at connections
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia Best bit total call 1hr 40 even through to complaints and my services haven’t even been changed ,gotta ring again its as if the conversation never happens ffs
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James Taylor
(@JCT6) reported
from
Bournemouth, England
@virginmedia I have a wired connection to my Xbox and a wireless connection to my iPhone and both are affected. I have just rebooted my hub twice and now WiFi ‘seems’ to be working. I would like an engineer to come to my house and swap my hub as I think it is the hub that is causing the issue
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keith parker
(@nishikoi1) reported
from
Hamworthy, England
@virginmedia Not very helpfull, in fact damn rude
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James Taylor
(@JCT6) reported
from
Bournemouth, England
@virginmedia If you look at my previous tweets this issue has been ongoing for over a year now and I think I should be due some form of compensation for this lack of service I have been paying for. Can a manager please call me to discuss this further on Friday as I’m not available until then.
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia Hi I have just checked and it’s still not working.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TMcGRed
(@TMcGRed) reported
@virginmedia Tried a second time & got over 200mb 👍 Looks like the wireless is not working properly
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Steve Braden
(@St3ve76) reported
@virginmedia I wouldn't mind you sorting out my account and complaints for Christmas. Been a month so far and still nothing except agents hanging up on me manager's refusing to speak to me and you cancelling a black Friday deal and trying to charge me extra for your system errors
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Sri
(@sridhar39) reported
@virginmedia Area 14 seems to have issues due to some works. Can you please advise when this would be fixed?
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Richard Gadd
(@MrRichardGadd) reported
@virginmedia I got through after two hours. Three times now I have called trying to resolve the same problem. Hopefully this is the last. I have spent upwards of five hours on hold combined trying to sort this.
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Harlam
(@HarlamTK) reported
@davidsafcftm @dcracy3 @virginmedia And as I clearly stated previously, you are offered nothing for your length of service and if you say you want to leave due to your disappointment with that you are show the door. I’ve been in the situation long enough, and tried enough times to know how it works
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Ian
(@Bullock1Ian) reported
@virginmedia spending hours discussing re-connection at new property. I am told on 11/12/20 by attending engineer that 16/01:21 is earliest date for a ‘re-pull’, then 2.5 hour call to customer support on 12/12/20 that should be a week, only to be told today it’s 16/01/21 😩 help
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Claire Morrissey
(@clairem93419104) reported
@virginmedia Yes, there's a network issue, any idea how long that will be going on for please?
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Jamie
(@JamieLewisPoole) reported
@virginmedia The signal strength and WiFi speed constantly drops and I don't connect anything via wire so just wireless
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Official Freya Sykes
(@FreyaSykes) reported
In fairness to @BridgendCBC they are on the case and the bois were out looking over the awful handy work of @virginmedia contractors but it's everywhere. South Street the tarmac is failing, Cowbridge Road the slabs are all over and cracked, Ewenny Road is dangerous....
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leah rose.
(@LeahRose_x) reported
@virginmedia so far I’ve spent an hour and a half on hold trying to get tech support as I’m paying for a service I’m not receiving. Can I get ANY help from anyone?