Virgin Media Outage Report in Poole, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Poole come from postal codes BH12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Wi-fi | |
| Bournemouth |
Internet | |
| Poole |
Wi-fi | |
| Bournemouth |
TV | |
| Poole |
Internet | |
| Poole |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia @LaurenSTompkins Just jumping in - this related to the conversation we were having in the week. All the steps that both you and technical support provided have been followed but every call starts back at square one - probably easier to quit then join as a new customer than get it fixed!
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stewpot
(@stwpt) reported
from
Bournemouth, England
@virginmedia is there any issues in Bournemouth area. I dont have internet and tv at the moment
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia At this rate I will be cancelling my service with virgin as it’s impossible to speak to anyone or get a problem resolved.
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Chris Garrett
(@chris_tterrag) reported
from
Bournemouth, England
@rob_crane @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia I am currently on hold speaking to customer services again this call is going on for nearly an hour. Most frustrating part is the inconsistency and having to start over every time we make contact.
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Chris Garrett
(@chris_tterrag) reported
from
Bournemouth, England
@graham641 @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin
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Chris Welch 🇪🇺🏴🚹♿👍🤓
(@Qoo_Kumba) reported
from
Poole, England
I know what Virgin have done, I cancelled TV with @virginmedia to move over to @skytv and they've also cancelled my internet, because that's how bloody stupid Virgin are. Muppets. 😡 Aaaargh! £59 pcm and they can't organise a bloody thing!
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Michael Darracott
(@chefmike56) reported
from
Bournemouth, England
@virginmedia @briony_colburn Been no tv since just after 1 this afternoon worse service ever missed the England v Ireland match. Virgin media you owe a lit of us some kind if repayment... its 7.09 in the eve and still rubbish reception. Not good enough
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia I am currently a virgin TV only customer thinking about getting your broadband but notice your current sale is not for existing customers. I’m already paying more just for TV than what you offer for BB&TV.
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Steve Fall
(@steve_fall) reported
from
Poole, England
@ITV is it my @virginmedia signal (SD and HD) or are you having issues with the feed from Twickenham #ENGvIRE #6Nations no other channels affected.
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Steve Fall
(@steve_fall) reported
from
Poole, England
@MissusMalarkey @virginmedia Mine does get that bad. Just a well timed pic.
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Chris Garrett
(@chris_tterrag) reported
from
Bournemouth, England
@paults89 @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
Yo @virginmedia you REALLY need to get @TwitterSupport to block and delete @virgrnimedia they are pretending to be VM support and DMing people who tweet you asking for details like credit card (full number, expiry, cvc) & address info - need to stop them! @actionfrauduk
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tom jeffries🤘 #BlackHeartsClub
(@tom220love) reported
from
Hamworthy, England
Having to sit downstairs again because @virginmedia internet is so ******* bad nothing will connect in my bedroom LOVE IT
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia Only their name, as soon as “you” asked for such in depth info they took a 2nd look as they knew you wouldn’t ask that - when they told me I also reported to Twitter hoping the more reports the faster it’ll go down but I suspect complaint from you will be the most influential
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia Thanks - they tried to scam a friend of mine today who was trying to get help from you (they have now successfully been in contact with the real you :) )
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia Unfortunately I am at work until 7 pm tomorrow. I have just spoken to technical support and have been told the reason for all the issues is that I have only 39% space left on HD. Your technical support team need to go for training
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Lee Stacey (Pilchard)
(@LStacey) reported
from
Bournemouth, England
Outage here in Dorset too, @virginmedia. #virginmedia
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Neil
(@gilly8049) reported
from
Bournemouth, England
@virginmedia seems tweeting is the only way to communicate with @virginmedia no TV service in BH5. Service checker not working! And massive queues on the phone!
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Adam Craig
(@adamskicraig) reported
from
Bournemouth, England
@virginmedia there have been problems all week with your broadband & TV services. Please sort it out ASAP
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Johnny Greaney
(@johnnygreaney) reported
@virginmedia Any update on my complaint? It's been over a week. Surely the fact I was told I would be reimbursed for the early disconnection fee, and emailed confirming this, makes it a fairly straightforward process.
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Fewgee1
(@KoKane_96) reported
@virginmedia @sirhenrycurtis The service status checker usually says there's no problems in my area, even when there is.
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Harry Howard
(@howardharry) reported
@virginmedia My mum has mobile, broadband and landline with you and currently has no service on any, meaning she can't even make emergency calls if necessary. Can you please sort this out? DM me for her details. Thanks
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Ian
(@ian1810furness) reported
@virginmedia service down second day in a row, new systems makes it almost impossible to report and get info…oh and did I mention you upped my charges by 33% …#lovingvirginmedia
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Adam
(@ag__87) reported
@virginmedia ignoring my prior tweet, since then I have been on hold. New customer experience: paying for an engineer installation only to have it delayed to a week later with NO NOTICE and then making me mess around with incompetent CS for 30 mins. Advice to all: Avoid virgin
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Anthony Eamens
(@anteamens) reported
@virginmedia Hi sorry to be last minute, but I've had some assistance from the Virgin media Forum! The contract / bill has been rectified and corrected. Thank you so much for all your help
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Ada
(@adahaman1) reported
@virginmedia Still no service. Area is BB4 7nr
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Sheila Duffy
(@sheiladuffy931) reported
@virginmedia I have made my tweets public so other people can see the despicable way you have treated my dad. You’ve been taking money out of his bank account, DOUBLE than it should be. Rude agents on the phone, hang up when challenged. Convenient that it’s ‘contractual’ to …
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Joseph Martin
(@suddenlyjoseph) reported
Okay I’m just about ready to throw my @virginmedia router out the window - Apple replaced my HomePod mini because she can NEVER connect to the internet, and it HAS to be because of the router now. It’s infuriating. Also I never get the speeds I’m supposed to. 😤😤😤
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ThirdEyeWide
(@awakeandready7) reported
@virginmedia No nothing, as they assumed it had been fixed. But as I’ve said, the problem has arisen again and there is clearly something wrong with the network in my area or my equipment is faulty, but I’ve had no further correspondence. Just notifications that my bill is due 🙄