Virgin Media outages and service status in Poole, England

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth, and Poole.

City	Problem Type	Report Time
Bournemouth	Internet	14 hours ago
Bournemouth	Internet	16 days ago
Bournemouth	Phone	20 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

• 
  Mark Bates (@officer_cartman) reported 6 minutes ago from Bournemouth, England

  @virginmedia I have to start it all again ,lost the Will and also managed to mess tfr or number to the o2 sim ,words fail me

• 
  Andrew Dear 💙 (@spongedaddy67) reported 6 minutes ago from Burton, England

  @virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…

• 
  5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported 11 minutes ago from Bournemouth, England

  @virginmedia It’s not an outage, I can’t even get the admin page locally.

• 
  Jamie Will (@YoungJambo) reported 12 minutes ago from Bournemouth, England

  @virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter

• 
  Chris Lonergan (@LonerganChris) reported 12 minutes ago from Poole, England

  @virginmedia guys so you know your customer service is the absolute worst! My router has completely died and your trying to send me an engineer now I have to wait 4 days so can’t work! The internet never works! £56 a month for what?!?!

• 
  Emma Goddard (@goddard95) reported 19 minutes ago from Christchurch, England

  @virginmedia Nope, dreadful. That’s not customer service, that’s off loading to a computer. Not helpful for a 87 year old.

• 
  bluemoonpete (@bluemoonpete) reported 20 minutes ago from Bournemouth, England

  @virginmedia how do I speak to someone? I use chatbot & give up after waiting for an agent for over 1hr,I send message & you will call back in 10 working days or I call and you say you are too busy & kill the call. HELP

• 
  Tamzin L A Lee (@TamzLALee) reported 30 minutes ago from Poole, England

  @virginmedia this is an absolute joke now, I do not have time to just sit on hold all day. You clearly make it impossible for people to cancel their contracts on purpose

• 
  Carl Taylor (@CarlJTaylor23) reported 31 minutes ago from St. Leonards and St. Ives, England

  @virginmedia 2 hours and counting to try and cancel my contracts with you. What terrible service!

• 
  Mike Walker (@MikeWalker2012) reported 35 minutes ago from Poole, England

  Absolutely loath @virginmedia's over priced 360, and like their customer service, it's just rubbish, can't wait for @CityFibre to go online in our area so that I can trash VM, even if I have to take a hit when I cancel as locked into a contract at the mo, it'll be worth it!😡😠

• 
  Jared (@gxyred) reported 36 minutes ago from Bournemouth, England

  @virginmedia FYI you guys have done some work in the BH8 area last week and since then our WiFi drops off all the time and is very slow. Pls can it be resolved.

• 
  TaiDragon #LockdownHairyBeast (@TaiDragon) reported 37 minutes ago from Poole, England

  @virginmedia It looks like the virgin services are not synced. The phone app says there are problems, you click on service and it says there are no issues, you call the service line and it tells you No issues, (it hangs up on you - bad CE) then you speak to someone and there is an issue...

• 
  Carl Taylor (@CarlJTaylor23) reported 38 minutes ago from St. Leonards and St. Ives, England

  @virginmedia - 3 times I got cut off on the phone trying to tell you I need to cancel, now been moving to 3 different ‘live chat’ people and still not sorted. Even if you do cover my new house in the future I will not come back.

• 
  Lisa Taylor (@mrslisataylor) reported 40 minutes ago from Bournemouth, England

  @virginmedia I pay a lot of money every month for high speed fibre, but at the moment this is terrible. I reset my router every morning, but this morning I can’t stream 1 video (through Ethernet) to work out to even with no other devices working.

• 
  James Taylor (@JCT6) reported 44 minutes ago from Bournemouth, England

  @virginmedia just been cut off for the third time by your contact centre!!!! Fuming!!! Your customer service is appalling!

• 
  Connor mellish (@Connor_HC18) reported 50 minutes ago from Bournemouth, England

  @virginmedia I am having problems with the virgin media business router that gets up to 350mbps. Keeps dropping out. Not a speed problem it’s the stability of it.

• 
  Lauren Tompkins (@LaurenSTompkins) reported 54 minutes ago from Bournemouth, England

  @virginmedia so how many more hours are we going to have to wait for this problem to sorted out. Impossible to do any work when you cannot even have a reliable connection!

• 
  Meg Ben (@MegzMakes_Music) reported 56 minutes ago from Bournemouth, England

  @virginmedia thieves. Overcharged me for a service I didn’t even ask for

• 
  Care Bear (@active_doug) reported 57 minutes ago from Poole, England

  @virginmedia Password has been reset by Virgin media. Still can not get to a login page

• 
  Connor mellish (@Connor_HC18) reported 57 minutes ago from Bournemouth, England

  @vmbusinesshelp I am having problems with the virgin media business router that gets up to 350mbps. Keeps dropping out. Not a speed problem it’s the stability of it.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steve (@Northvein) reported 2 minutes ago

  @virginmedia hi … looks like you have an outage in LS25 (Garforth, Leeds) :(

• 
  Connor Wilson (@ConnorTWilson) reported 5 minutes ago

  Virgin Media wifi is just **** innit

• 
  Ken Bar Low (@OldPeopleFine) reported 5 minutes ago

  @Dearme2_ You think when you hit rock bottom things can only get better but then your house burns down and virgin media take you to court for non payment of your wifi

• 
  Declan Carty (@declancarty) reported 6 minutes ago

  @IrishTimes Perhaps someone like the excellent Patrick Freyne might investigate why, after all these YEARS, Sky subscribers in the ROI cannot get ITV channels, whilst Virgin Media customers have no probs in doing so. Is it still supposed to be a ‘rights’ issue ????

• 
  Craig (@wolve585) reported 8 minutes ago

  What a joke @virginmedia are! 2 weeks, twice "the system isn't working", 3 times been promised call backs to sort the account of my dad who has passed away and nothing! As if its not a hard enough time as it is! I was going to keep the account but this has made me want to cancel!

• 
  Helen Bedford (@helenxbedford) reported 8 minutes ago

  @virginmedia I have an engineer visit booked but it’s not showing on the app. I’ve raised a complaint about that but my complaint isn’t showing on the app. I started a live chat and was asked to move to WhatsApp’s, but didn’t receive any comms. How can I get a response from you?

• 
  Sean Austin 316 (@seanaustin1985) reported 11 minutes ago

  @Johnty14 @virginmedia I worked for VM as a tech and I wasnt one of them but it was common practice by some rltwchs to feather knock so they could put the job off and blame the customer for not being in..

• 
  GamerStyle1980 (@GamerStyle1980) reported 13 minutes ago

  @seanaustin1985 @Johnty14 @virginmedia I remember phone VM tech support and the poor person on the other end of the phone didn't know an awful lot I ended up having to tell them what needed to be done I'm not with VM anymore thank god

• 
  ⚫️ Ali 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@alibali50) reported 15 minutes ago

  @virginmedia Not my issue. Read post above.

• 
  Magnolia’s Art (@Magnoli23215778) reported 17 minutes ago

  @elldivino @virginmedia ****!