Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12 and BH17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 12/13/2025 00:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole E-mail
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomPoole Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • YoungJambo Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia The call was this morning btw. If only she was the only rude and unhelpful member of your customer service team, but no... Apart from maybe 2 of the 10 people I have spoken to this week, everyone else had the same attitude. Very unprofessional. Go read my 4 complaints.

  • 1972madmike32 michael bass (@1972madmike32) reported from Poole, England

    @virginmedia Can you sort out BBC 1 ,as it's laggy as and like it's running at too slow speed ,it has been for last hour .

  • CarlJTaylor23 Carl Taylor (@CarlJTaylor23) reported from St. Leonards and St. Ives, England

    @virginmedia 2 hours and counting to try and cancel my contracts with you. What terrible service!

  • DarkchatCarl Carl Baldwin (@DarkchatCarl) reported from Poole, England

    @virginmedia can someone please help regarding package changes that aren't what we agreed? 2 hour chat on Thurs agreed new price with customer svce. Confirmation received shows more expensive price. Easy way to fix? Don't want to try cust svc again, I don't have 2 hours!

  • IAMBiSH1 Scott Bishop (@IAMBiSH1) reported from Poole, England

    @Sir_Alan_ @virginmedia Oh mate that sucks!! Fingers crossed that it’s not to disruptive!

  • YoungJambo Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia If I'm a customer of yours and need customer service, you put me through to a call centre in India that provides wrong information. If I call and say I'd like to sign up as a new customer, I get UK/Ireland call centres... This is wrong. Do better.

  • CarlJTaylor23 Carl Taylor (@CarlJTaylor23) reported from St. Leonards and St. Ives, England

    @virginmedia - 3 times I got cut off on the phone trying to tell you I need to cancel, now been moving to 3 different ‘live chat’ people and still not sorted. Even if you do cover my new house in the future I will not come back.

  • keithward329 keith nigel ward (@keithward329) reported from Bournemouth, England

    @virginmedia note another scam number, says we're from Virgin Media! 01917236805 SHUT THEM DOWN PLEASE

  • YoungJambo Jamie Will (@YoungJambo) reported from Bournemouth, England

    @virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter

  • channell_lisa Lisa Channell (@channell_lisa) reported from Bournemouth, England

    @Rebeccaswain10 @virginmedia Is it really that bad? X

  • LonerganChris Chris Lonergan (@LonerganChris) reported from Poole, England

    @virginmedia The problem is guys it’s gets through they always say it’s the wrong team transfer me to where ever the call centre is and then it doesn’t connect hence another hour wasted. For something that should be super easy if you just integrated this into the online

  • bluemoonpete bluemoonpete (@bluemoonpete) reported from Bournemouth, England

    @virginmedia how do I speak to someone? I use chatbot & give up after waiting for an agent for over 1hr,I send message & you will call back in 10 working days or I call and you say you are too busy & kill the call. HELP

  • CarlJTaylor23 Carl Taylor (@CarlJTaylor23) reported from St. Leonards and St. Ives, England

    @virginmedia - twice I have been cut off when calling you this morning. Third time referred to complete a form on your website. Form doesn’t exist and wants me to hold for 45 mins for Live Chat! Not a great service!

  • elayne100360 Elayne (she/her) (@elayne100360) reported from Bournemouth, England

    @virginmedia @virginhelp Too long & complicated here, I want to send info via email to you. You need to read it to respond & help.

  • TirEoghain59 Bourneirish (@TirEoghain59) reported from Christchurch, England

    @virginmedia Promised management call back which never happened, half hour waits then advised to do online complaint.... 😑Then to be told online complaint system doesn't work. Such poor customer service throughout

  • monicajtwin *monica jeffress (@monicajtwin) reported from Bournemouth, England

    @virginmedia And most expensive,horrid company

  • YoungJambo Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.

  • YoungJambo Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia Also, MOST of your customer service representatives are rude and don't know what they're talking about. Did you know one of them told me to dial 150 for CS, even though I clarified that I'm NOT a Virgin Mobile customer? "Yes, yes this still works for you sir." Nope.

  • Marty_Caine Marty Caine - #Cromwellians (@Marty_Caine) reported from Poole, England

    2 hours listening to repeated **** music waiting to get through to @virginmedia and still no joy and no internet!!!!!

  • TaiDragon TaiDragon (@TaiDragon) reported from Poole, England

    @JohnnyDude1983 @virginmedia According to virgin, any more than 8 devices (including lightbulbs) and they won’t look in to issues and they would expect it to drop all devices randomly

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Redman_A Adam Redman (@Redman_A) reported

    @virginmedia You didn’t answer my question, what’s the issue? 4 weeks with no explanation for a so called major provider is embarrassing, similar to your call centre staff

  • MannyMontanaro Manny Montanaro (@MannyMontanaro) reported

    @virginmedia According to #virginmediadown there are always issues in the area. Funny though, I was with #sky for 15 years and never had any issues. Definitely taking my custom elsewhere tomorrow

  • C25990098 C (@C25990098) reported

    @virginmedia The only problem is that there is no line to my house. Your guys have not completed it yet. So not sure why this has been sent and a bill of £24.00 - you must be joking if you think you can charge me?

  • hopestevep Steve Phillip (@hopestevep) reported

    @virginmedia are you aware of any broadband problems in Harrogate HG3 area? Issues most of the day-TV picture reception poor tonight, mobile settings show No connection periodically. Unable to log into the Virgin app as it says I have no internet connection

  • weenoonie Oor Smiley (@weenoonie) reported

    @virginmedia internet down in G68

  • vLDoXD VLDo XD (@vLDoXD) reported

    @virginmedia The phone works it virgin media network as my put a friends EE SIM in my phone and got 200up and down.

  • BevZombie Bev (@BevZombie) reported

    @virginmedia @LutzSchueler @richardbranson what dreadful service I have received when trying to disconnect from Virgin media to set a new account so that an existing customer of 11 years can get benefit from the same deals as a new customer. Sales can’t give an offer…

  • WuWalker Sam Walker (@WuWalker) reported

    @virginmedia twice now my install has been cancelled last minute (tomorrow's install, confirmed yesterday, cancelled at 19:46 tonight). Every time I call I get "transferred" & cut off & every "chat" goes nowhere. How can I cancel your services, so I can move to a good supplier?

  • PaulWoodworth13 Paul Woodworth (@PaulWoodworth13) reported

    @virginmedia Wow! That's different from what customer services told me ? They said 41 days, I finished my contract with you guys in August but was advised service switched off on the 9th of September? Confused is not the word, and Al what company in the 21st century sends out cheques ?

  • g4j4s4 Greg Scott (@g4j4s4) reported

    @virginmedia Chase up my complaint made last week promised call back and nothing happened #scum