Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 01/01/2026 02:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.

Loading map, please wait...
City Problem Type Report Time
United KingdomBournemouth TV
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomBournemouth Internet
United KingdomPoole Wi-fi
United KingdomPoole E-mail

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Have got a scheduled call back from the agent tomorrow to try and get through quickly to technical and get someone there to authorise the box swap as it’s really upsetting them with the constant issues. Not convinced but will see what they say...

  • Simon_Phillips Simon Phillips #FBPE🔶️ (@Simon_Phillips) reported from Bournemouth, England

    @virginmedia It's no worries; you have to update or fix things from time to time. All I know is that the internet and TV went down, your site said the problems would be fixed by 6pm and I signed up to be notified when it was sorted. The email came just after 6pm... Internet's still kapputt.

  • Ecto_Husky Ecto 🇬🇧 (@Ecto_Husky) reported from Bournemouth, England

    @virginmedia Not surprisingly it's still down, I've registered this via the 'my virgin' portal and also filed a complaint

  • nishikoi1 keith parker (@nishikoi1) reported from Hamworthy, England

    @virginmedia Not very helpfull, in fact damn rude

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia we have had Internet and TV trouble for weeks and now it's currently hours at a time. Yes least now it's acknowledging there is an issue in area but nothing seems to be a perm fix. Because it's only hours we are not compensated and yet I'm using my data up too.

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia No worries ,is there a problem with webmail or mail in general as it keeps coming back with a error

  • _George_Gordon_ George Gordon (@_George_Gordon_) reported from Poole, England

    @virginmedia on the phone to you for 45 minutes and the issue didn’t get resolved so your staff hung up 🤬 terrible customer service!!

  • Ecto_Husky Ecto 🇬🇧 (@Ecto_Husky) reported from Bournemouth, England

    @virginmedia Every single day this week I have lost internet connectivity with problems reported in my area! As a new customer if this is a sign of things to look foward to then I think I'll switch back, getting pissed off now to be honest

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Tech Supoort were hopeless 1hr15min on phone with my friend tonight (which I had to sit through and take over because she was so frustrated) and they WONT replace the box - they say it’s fine, it really isn’t! Have asked for this to be escalated to a formal complaint

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia I’m back! So i popped round to chat with my friend about their issues and together we called customer services to discuss - the best they offered was half hour wait to go over the technical faults for the 10000th time or £90 to sell her a new box....

  • wendyk33 wendy kennedy (@wendyk33) reported from Bournemouth, England

    @virginmedia frustrated with the customer services when trying to change my elderly parents DD as my father has passed away, totally unsympathetic and unhelpful, after being on hold for over 20 mins, still unresolved

  • michele4675 Michele Hardy (@michele4675) reported from Bournemouth, England

    @virginmedia I have an issue with my tv and broadband connections. I think I may need an engineer to come out and have a look at connections

  • Simon_Phillips Simon Phillips #FBPE🔶️ (@Simon_Phillips) reported from Bournemouth, England

    @michael_norbury @virginmedia Exactly the same issue here in Bournemouth. It said it would be fixed at 6pm and got an email saying it was fixed. It appears not to be fixed... I'm guessing it's not fixed. ☹

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    So there is a fault with my @virginmedia box and a fault in the area. Even though my fault is different to the one that’s already been reported they cannot help and I have to phone back in 48 hours. Asked what the fault is no one can actually tell me. Error code is different

  • michele4675 Michele Hardy (@michele4675) reported from Bournemouth, England

    @virginmedia There is no issue currently in the area with tv or broadband

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia Hi I have just checked and it’s still not working.

  • Hucklehoff James Huckle (@Hucklehoff) reported from Bournemouth, England

    @virginmedia Yes and says no issues. All the sudden around 11.30 internet went dead and the traffic light was flashing green on the super hub 2 router

  • nishikoi1 keith parker (@nishikoi1) reported from Hamworthy, England

    @virginmedia I did all that and made 4th phone call yesterday,,no bag or box by next wk, its going in the bin,,,and your customer service is so rude,,,

  • Hucklehoff James Huckle (@Hucklehoff) reported from Bournemouth, England

    @virginmedia please can you explain why my traffic light is flashing green on my router All Internet access is down and I urgently need to work from home. Please can you urgently assist

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia Best bit total call 1hr 40 even through to complaints and my services haven’t even been changed ,gotta ring again its as if the conversation never happens ffs

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • hardinzepaint and wot again? (@hardinzepaint) reported

    2 virgin media vans on my street, the damage must be serious

  • stevenw54004307 stevenwaite_ (@stevenw54004307) reported

    @virginmedia Any way you guys can sort out your customer service or come out to fix my WiFi that you guys broke? My mum who is an nhs worker has been told she cannot have WiFi until January. Absolute joke.

  • stevenw54004307 stevenwaite_ (@stevenw54004307) reported

    @BBCNews @virginmedia Great customer service leaving us with no WiFi for 4 weeks and laughing at us when boys need WiFi in case of online school and fixing damaged wires thank you for you lovely help and making us wait till January and have no WiFi on Christmas thanks virgin

  • CameronLepper Cameron Lepper☁️🚀 (@CameronLepper) reported

    Phoned your support team, and was told I could still cancel. Not an option since you’ve now drilled a hole in my house. Beyond me that nobody at @virginmedia thought to check the cabinet was live before going ahead with an install.

  • stevenw54004307 stevenwaite_ (@stevenw54004307) reported

    @virginmedia We have been without WiFi for days virgin should have set it up on the 23rd but instead broke the cable and and haven’t fixed this issue customer service is a joke and I have seen many other complaints about the same thing!

  • TueBlue Tuesday (@TueBlue) reported

    Is @virginmedia down? Had no internet all day.

  • AlisonSFerrary Alison Ferrary (@AlisonSFerrary) reported

    @virginmedia my broadband and tv have gone down. I tried to register for text updates & compensation but apparently there’s no record of our account. Not so when you’re taking our direct debit. What’s going on?

  • Kirsty21543599 Kirsty (@Kirsty21543599) reported

    @SkyUK terrible internet for months now. Still hasn't been fixed. Can someone respond to my emails. Yours sincerely disappointed customer. Ps @virginmedia are you offering any January sale deals? Think i might need to change provider

  • AyoAmal 🍃 (@AyoAmal) reported

    @virginmedia It doesn’t show ****. It says it’s working fine but it ISNT WORKING. Please fix your trash internet ffs.

  • AshDaviesTV Ash Davies (@AshDaviesTV) reported

    Anyone else in #Bisley area got problems with @virginmedia internet??