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Virgin Media

Virgin Media Outage Report in Poole, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Poole come from postal codes BH12 and BH18 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Christchurch, Poole, Ringwood, and Bournemouth.

CityProblem TypeReport Time
Christchurch E-mail 1 day ago
Poole E-mail 6 days ago
Poole Internet 6 days ago
Poole Internet 8 days ago
Poole Internet 8 days ago
Poole Internet 11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • wordsbypage
    Emma Page (@wordsbypage) reported from Bournemouth, England

    The Internet dropping out or down to next to nothing every 10 minutes since midday wouldn’t be an issue if I didn’t have a deadline. @virginmedia remind me why I am paying for the top package.

  • MikeWalker2012
    Mike Walker (@MikeWalker2012) reported from Poole, England

    Absolutely loath @virginmedia's over priced 360, and like their customer service, it's just rubbish, can't wait for @CityFibre to go online in our area so that I can trash VM, even if I have to take a hit when I cancel as locked into a contract at the mo, it'll be worth it!😡😠

  • TonyDukes1
    Tony Dukes (@TonyDukes1) reported from Poole, England

    @virginmedia Down time again service just getting worse and worse

  • GordonFong
    5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England

    @virginmedia It’s not an outage, I can’t even get the admin page locally.

  • tragic_velvet
    The Ginger Bear (@tragic_velvet) reported from Bournemouth, England

    Virgin media are such garbage, average at best. Can't wait to bin them off.

  • active_doug
    Care Bear (@active_doug) reported from Poole, England

    Virgin email been since 8am this morning. Spoke with a person they reset password still not able to login after 12 hours 😡. Not good enough Virgin Media

  • MikeWalker2012
    Mike Walker (@MikeWalker2012) reported from Poole, England

    Just had to put a 2nd call into @virginmedia this afternoon to sort out the problem they caused from this mornings call to them, which was to attempt to sort out issues from a previous call to them 🤬 New TV aerial installed next week and once @CityFibre are running, VM are gone!

  • active_doug
    Care Bear (@active_doug) reported from Poole, England

    @virginmedia Unable to login on all devices

  • garyeatonafcb
    Gary Eaton (@garyeatonafcb) reported from Bournemouth, England

    @virginmedia Whatever maintenance you performed on Monday 8th in the BH8 area has made the previous issue 100x worse than it was before. Please sort this out. £50 a month for this is a joke.

  • BelvoirCchurch
    Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England

    @virginmedia How will we know when you have sorted out the mess at your end? Will you let me know or do I have to keep spending my money calling you listening to that awful out of tune hold music?

  • BelvoirCchurch
    Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England

    @virginmedia ,is it worth trying to call customer service today, will anyone answer the call or is it more hours on hold before being cut off?

  • tragic_velvet
    The Ginger Bear (@tragic_velvet) reported from Bournemouth, England

    Called virgin media last week. Part 1 Me - I'd like to cancel please. VM - you can't, it can only be a minimum of 60 before your contract ends. Called back today (less than 60 days) Me - I'd like to cancel please VM - I can see another agent has already cancelled.

  • spongedaddy67
    Andrew Dear 💙 (@spongedaddy67) reported from Burton, England

    @virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…

  • elayne100360
    Elayne (she/her) (@elayne100360) reported from Bournemouth, England

    @virginmedia another outage in BH6

  • JackRansom4
    Jack Ransom (@JackRansom4) reported from Burton, England

    @virginmedia Wireless devices. Been going on all morning (this happens regularly but usually better after a reset - not today). Tried following the advice to check for problems in the local area, even that doesn’t work. Literally nothing more i can do.

  • ItzLauLau
    Laura (@ItzLauLau) reported from Hamworthy, England

    @bt_uk Absolutely love that virgin media has been out and clearly not fixed a problem but instead ruined our internet connection this morning! Thanks very much!!

  • active_doug
    Care Bear (@active_doug) reported from Poole, England

    @virginmedia Password has been reset by Virgin media. Still can not get to a login page

  • LaurenSTompkins
    Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    Hey @virginmedia all of last night and now this morning my home broadband is not working. I’ve reset the router several times not made any difference.

  • BelvoirCchurch
    Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England

    @virginmedia how can you hike prices for existing customers, offer deals for new customers but are unable to answer your own customer service lines? Better deals with BT, why should we pay your extortionate price for terrible service?

  • GordonFong
    5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England

    @virginmedia It starts to show the two fields for username and password by never completes the page load.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • smoon_lee
    Simon Lee (@smoon_lee) reported

    @virginmedia Yeh, Are you wanting the account number? customer regereance? I can phone him and DM you

  • ciaramwa
    Ciara (@ciaramwa) reported

    @virginmedia Hi again, I’m having trouble requesting a replacement SIM card. I’m in touch via email however I need the SIM card ASAP and it’s still not been sent out. Please can you check my email??

  • Lee74623820
    Lee (@Lee74623820) reported

    @virginmedia Channel 151,152,153,155,185,186,445 on the 360 box pictures very poor quality but on my 360 mini it's fine

  • VickiB7
    Vicki Bradley (@VickiB7) reported

    @virginmedia good morning. How do I order a new remote control please? I can’t log into your website as it doesn’t recognise my details and when I try to get a new password it is saying I haven’t put in my security answers (when I have). Hope you can help please.

  • Bigtoe196
    tim (@Bigtoe196) reported

    @virginmedia @CarersUK Awful customer service, still chasing me for £76 I don't even owe, customer service won't even help because I don't remember my password, but gave all other details, this account was closed about 6 years ago, so how am I meant to remember my account num or password

  • robtongeman
    Rob Tongeman (@robtongeman) reported

    @vmbusinesshelp @vmbusiness your #**** #cablebroadband is #down for the sixth time in 2 hours again!!!! SORT IT OUT !!!!

  • brazier_stephen
    stephen brazier (@brazier_stephen) reported

    @virginmedia is all your overseas call centers, rude and incapable of taking critism. Surely there suppose to be customer facing, instead hanging up is the easiest option.

  • feyiIIumination
    ً (@feyiIIumination) reported

    >3 hours in queue >log in >typing smthn >internet goes down >another 3 hour queue. virgin media i am going to ******* GET you

  • abarton93
    Adam Barton (@abarton93) reported

    @virginmedia I am trying to access 'My Virgin Media' but my email and password is not recognised. I have tried to create a new account but Captcha doesn't work. Please help me access/create an account as nothing is working.

  • addyadds
    adam otley (@addyadds) reported

    @virginmedia is virgin media tv down in Sheffield s14 I have no channel