Virgin Media

Virgin Media Outage Report in Poole, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Poole come from postal codes BH12 and BH18.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 04/01/2026 05:40

April 01: Problems at Virgin Media

Virgin Media is having issues since 04:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole, Ringwood and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole E-mail
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomRingwood Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • steve_fall Steve Fall (@steve_fall) reported from Poole, England

    @virginmedia hi our remote for our v6 vox is playing up and not working as it should do. How do I get a replacement? Thanks

  • Keifski Craig Keith (@Keifski) reported from Ringwood, England

    @Kate_likes_ @virginmedia I’m in the BH postcode and can’t even get Virgin Media.... annoying as the speed everywhere else is ****!

  • Gavin_Lifestyle Lifestyle Gardens Design & Build LTD (@Gavin_Lifestyle) reported from Poole, England

    Another day, trying to do admin at home. Another day and wanting to literally throw my @virginmedia router under a lorry!!! What is it with @virginmedia and their lousy WiFi???? Paying for a premium service and receiving something not far better than dialup!!

  • MattandPt Matt Anderson (@MattandPt) reported from Poole, England

    Been on online chat for 6 hours with no response. AWFUL customer service @virginmedia

  • gxyred Jared (@gxyred) reported from Bournemouth, England

    @virginmedia FYI you guys have done some work in the BH8 area last week and since then our WiFi drops off all the time and is very slow. Pls can it be resolved.

  • LonerganChris Chris Lonergan (@LonerganChris) reported from Poole, England

    @virginmedia guys so you know your customer service is the absolute worst! My router has completely died and your trying to send me an engineer now I have to wait 4 days so can’t work! The internet never works! £56 a month for what?!?!

  • bmth_gooner BmthGooner (@bmth_gooner) reported from Bournemouth, England

    @virginmedia is virgin media down in bh9 area ?

  • PhilPay1 Phil (@PhilPay1) reported from Poole, England

    @virginmedia Hi, I cancelled my contract and it finished on 27 July. Just received an email saying my next (massively increased) payment is due on 11 August. Can’t login on the app or online to sort it. Can you help?

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia any idea what’s happening why our region is having so many problems and when this will be rectified. This has been going on all day.

  • echodaz Darren Slade (@echodaz) reported from Poole, England

    And my Virgin Media broadband and TV goes down for the second time this evening, just as I'm watching Wolf Blitzer do his thing on CNN.

  • JCT6 James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia just been cut off for the third time by your contact centre!!!! Fuming!!! Your customer service is appalling!

  • ithastheanswer Stuart Jones (@ithastheanswer) reported from Bournemouth, England

    . @virginmedia internet down again! Service status says up but I’ve checked with friends who live nearby and down for them too! BH7 area. We did have good internet for 2 days. What is going on? We were half way through a rented film!

  • babyduck999 babyduck (@babyduck999) reported from Bournemouth, England

    @virginmedia can someone DM me please? I want to cancel my subscription but don't want to spend all day on the phone talking to someone who doesn't understand what I'm saying - thank you .

  • keithward329 keith nigel ward (@keithward329) reported from Bournemouth, England

    @virginmedia another scam today, 01623472871 close them down

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia so how many more hours are we going to have to wait for this problem to sorted out. Impossible to do any work when you cannot even have a reliable connection!

  • NikiNoox Niki 💜 ◟̽◞̽ (@NikiNoox) reported from Bournemouth, England

    @virginmedia I keep getting spam calls from you, every day someone phones offering 'exclusive offers and discounts' and are rude.

  • TomWJDavis Tom Davis (@TomWJDavis) reported from Poole, England

    @alex_tomkins @virginmedia Yep, down for the past 30 mins or so.

  • gxyred Jared (@gxyred) reported from Bournemouth, England

    @virginmedia Says no known faults but on down detector there’s lots of reports. I don’t think the internet has ever gone down until y’all came to improve the service last week eek

  • MattandPt Matt Anderson (@MattandPt) reported from Poole, England

    @virginmedia my partner is trying to cancel her contract as we are moving. So far telephone not answered, account not recognised online and online chat makes you wait for ages then closes after a couple of minutes and she’s working so misses it. S/o has now been cancelled. Help!

  • lizhearn4 lizhearn_ (@lizhearn4) reported from Bournemouth, England

    @virginmedia I need to give notice to not carry on the contract after the minimum term ends but because I can’t remember my password - and the website won’t let me change it - I can’t get in contact with anyone, can you help?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • amysufc22 Amy (@amysufc22) reported

    @virginmedia Well it said 3pm then 6:10pm, then it said 10:10pm and now it’s saying tomorrow at 6pm. I’m sick of paying for something I’m not getting the full service from 😩🤯💩

  • Pennyfab1 Sunrise (@Pennyfab1) reported

    @virginmedia @ParalympicsGB @virginmedia disgusted what you’re charging existing customers/Been very loyal customer &just got told all u can offer me is to know that I will be charged a disconnection fee if I go elsewhere or be charged even more to reduce my channels #RUBBISH

  • geoffairey Geoff Airey (@geoffairey) reported

    @virginmedia No, I left Virgin due to the complete lack of customer service, respond to complaints or sensible technical support. Got a “slower” which is actually far faster and cheaper.

  • AshMalpass Ash Malpass (@AshMalpass) reported

    @virginmedia sigh. broadbamd down again. pretty much not a single day without disruption for the last month. please don't ask me to check your service status page... official complaint inbound and alternative supplier being sought

  • TomMcConnell6 Tom McConnell (@TomMcConnell6) reported

    @virginmedia new Premiership season and virgin media outage. #PremierLeague #OutageUpdate

  • jlweston85 Jamie Weston (@jlweston85) reported

    @virginmedia We were informed that there would be works in our area on the 4th August to improve the network. I wonder if those works have had an adverse affect on our speed. I only did a speed test today for unrelated reasons.

  • Pennyfab1 Sunrise (@Pennyfab1) reported

    @virginmedia @VirginRed @virginmedia disgusted what you’re charging existing customers/Been very loyal customer &just got told all u can offer me is to know that I will be charged a disconnection fee if I go elsewhere or be charged even more to reduce my channels #RUBBISH

  • Pennyfab1 Sunrise (@Pennyfab1) reported

    @virginmedia disgusted what you’re charging existing customers/Been very loyal customer &just got told all u can offer me is to know that I will be charged a disconnection fee if I go elsewhere or be charged even more to reduce my channels #RUBBISH

  • Shepsy89 Lee Sheppard (@Shepsy89) reported

    @virginmedia Yes I spoke to them earlier, that is why I'm having to look at Sky and BT for my services, as iv been with virgin media for 11years and I basically got told I have to pay almost £31 more for the same services as a new customer, so I best become I new customer with Sky or BT

  • chloe_wb chloe♥️. (@chloe_wb) reported

    @virginmedia our internet is not connecting, can I get some help with this please?