Virgin Media

Virgin Media Outage Report in Poole, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Poole come from postal codes BH12, BH14 and BH15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 02/12/2026 15:30

February 12: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Internet
United KingdomBournemouth TV
United KingdomPoole TV
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomBournemouth Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • Simon_Phillips Simon Phillips #FBPE🔶️ (@Simon_Phillips) reported from Bournemouth, England

    @virginmedia It's no worries; you have to update or fix things from time to time. All I know is that the internet and TV went down, your site said the problems would be fixed by 6pm and I signed up to be notified when it was sorted. The email came just after 6pm... Internet's still kapputt.

  • Hucklehoff James Huckle (@Hucklehoff) reported from Bournemouth, England

    @virginmedia Yes and says no issues. All the sudden around 11.30 internet went dead and the traffic light was flashing green on the super hub 2 router

  • _George_Gordon_ George Gordon (@_George_Gordon_) reported from Poole, England

    @virginmedia on the phone to you for 45 minutes and the issue didn’t get resolved so your staff hung up 🤬 terrible customer service!!

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia we have had Internet and TV trouble for weeks and now it's currently hours at a time. Yes least now it's acknowledging there is an issue in area but nothing seems to be a perm fix. Because it's only hours we are not compensated and yet I'm using my data up too.

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    So there is a fault with my @virginmedia box and a fault in the area. Even though my fault is different to the one that’s already been reported they cannot help and I have to phone back in 48 hours. Asked what the fault is no one can actually tell me. Error code is different

  • nishikoi1 keith parker (@nishikoi1) reported from Hamworthy, England

    @virginmedia I did all that and made 4th phone call yesterday,,no bag or box by next wk, its going in the bin,,,and your customer service is so rude,,,

  • wendyk33 wendy kennedy (@wendyk33) reported from Bournemouth, England

    @virginmedia frustrated with the customer services when trying to change my elderly parents DD as my father has passed away, totally unsympathetic and unhelpful, after being on hold for over 20 mins, still unresolved

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia Hi I have just checked and it’s still not working.

  • LStacey Lee Stacey (Pilchard) (@LStacey) reported from Bournemouth, England

    @virginmedia I think you have misunderstood my intent. I am telling you that your user experience is poor. I’m not reporting a disruption in the service, I am criticising it. Also, I am a customer, not a beta tester.

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia No worries ,is there a problem with webmail or mail in general as it keeps coming back with a error

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia Bh10 4bt is the main issue

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia Best bit total call 1hr 40 even through to complaints and my services haven’t even been changed ,gotta ring again its as if the conversation never happens ffs

  • nishikoi1 keith parker (@nishikoi1) reported from Hamworthy, England

    @virginmedia Not very helpfull, in fact damn rude

  • michele4675 Michele Hardy (@michele4675) reported from Bournemouth, England

    @virginmedia There is no issue currently in the area with tv or broadband

  • Ecto_Husky Ecto 🇬🇧 (@Ecto_Husky) reported from Bournemouth, England

    @virginmedia Not surprisingly it's still down, I've registered this via the 'my virgin' portal and also filed a complaint

  • Simon_Phillips Simon Phillips #FBPE🔶️ (@Simon_Phillips) reported from Bournemouth, England

    @michael_norbury @virginmedia Exactly the same issue here in Bournemouth. It said it would be fixed at 6pm and got an email saying it was fixed. It appears not to be fixed... I'm guessing it's not fixed. ☹

  • michele4675 Michele Hardy (@michele4675) reported from Bournemouth, England

    @virginmedia I have an issue with my tv and broadband connections. I think I may need an engineer to come out and have a look at connections

  • michele4675 Michele Hardy (@michele4675) reported from Poole, England

    @virginmedia hi, I’ve been trying to get through to you guys for the last 40 mins but no answer and have heard the same songs 4 times each. Need help with phone line as not working properly. Please dm me. Many thanks

  • Hucklehoff James Huckle (@Hucklehoff) reported from Bournemouth, England

    @virginmedia please can you explain why my traffic light is flashing green on my router All Internet access is down and I urgently need to work from home. Please can you urgently assist

  • Ecto_Husky Ecto 🇬🇧 (@Ecto_Husky) reported from Bournemouth, England

    @virginmedia Every single day this week I have lost internet connectivity with problems reported in my area! As a new customer if this is a sign of things to look foward to then I think I'll switch back, getting pissed off now to be honest

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • wheatley_martin Martin Wheatley (@wheatley_martin) reported

    @virginmedia Yes, at length and he said the issue would be fixed first thing this morning.

  • anneb245 Anne (@anneb245) reported

    @virginmedia @CazzJ123 It's all righted itself now so must have been an issue at Virgin.

  • Bret_harts rimembah (@Bret_harts) reported

    @virginmedia Yes, although I have done all the resets before when I called service but had a rude lady answer.

  • neilredmondking Neil Redmond-King (@neilredmondking) reported

    @virginmedia BTW @sky always were able to tell me what the issue was. Wish I’d never left.

  • kez_gallagher Kerry Stylski (@kez_gallagher) reported

    @virginmedia It’s really unhelpful for multiple homes in an area to be out but the status reports (app and phone line) telling us there’s no issue.

  • martinerobins65 Martine Robins (@martinerobins65) reported

    @virginmedia Anyone having problems with accessing emails due to virgin upgrades? Almost 24 hours and ringing customer services is hopeless as unable to help? Is this acceptable?

  • JonathanTerry01 Jonathan Terry (@JonathanTerry01) reported

    @virginmedia I called you're appalling customer service team today and despite spending an hour on the phone 2 weeks ago, nothing was action. You have overcharged me £150 because your stupid staff can't do their job

  • NathanCurtis15 Nathan Curtis (@NathanCurtis15) reported

    @virginmedia Yes the courier hasn't even received the router from yourselves yet. Your customer service said there is a delay so it could be upwards to 4 days late

  • KevinCPLdn Kevin (@KevinCPLdn) reported

    @virginmedia I can’t use that link because I can’t login to my Virgin media. I’ve not been able to since I joined. Have called you 6 times now about it and you’ve not bothered to call back or resolve the issue once.

  • JC_Fpl #FPL JC (@JC_Fpl) reported

    @virginmedia I called up to explain and explain and nothing. I’ve put in complaints, been promised call backs and nothing. Ridiculously bad customer service. You can see I haven’t used any bandwidth and misled me completely and only want to b refunded and payments stopped until I want it live