Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12, BH14 and BH15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Internet | |
| Poole |
Wi-fi | |
| Bournemouth |
Total Blackout | |
| Poole |
Internet | |
| Bournemouth |
TV | |
| Poole |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
Cbeebies isn't working on Virgin send help ASAP. @CBeebiesHQ @virginmedia
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@wak_hb @MannyMann @virginmedia Mine works fine ,never had a issue with it
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RUDDY
(@tbramble19) reported
from
Bournemouth, England
@kelcrago @virginmedia Virgin media are a bag of shit literally cannot wait for the year to finish
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George Smith
(@ccTyrant) reported
from
Christchurch, England
@mir0ndy Like sometimes virgin media just breaks (like right now), but when it isn’t broken, it’s really good
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Lee Burdett
(@LittleEnnis) reported
from
Christchurch, England
@virginmedia why is your broadband so rubbish nearly everyday of this month it’s been down fed up off having to restart it . Sort it out dam it #virginmedia
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Media, but primarily accounts and billing, now been 2 days and not a word since you promised me contact. You did this here via Twitter. I have made official complaint.
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Nige to my friends
(@NigelGM) reported
from
Bournemouth, England
@virginmedia please help post code bh65ab internet not working at all trying to work from home please help
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Agreed new media tv inter contract inc hubby mob phone unlimited data,text,etc. New agreed dir debit but today old amount still charged no changes have been made as can never sort with billing dept. At home now if someone can phone. Also lodged official complaint today.
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heather nichols
(@HLemonoftroy) reported
from
Bournemouth, England
@virginmedia I have done again this morning took 15 mins to get through, when I mentioned I was chasing a complaint she hung up, I got through a second time and after one sentence she hung up again....I was polite. #worstcustomerexperienceever #donottrustvirgin #virgin
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Emily Johnson
(@emilyjj_) reported
from
Christchurch, England
@virginmedia I originally contacted you & stated that noone in our block had virgin & I was advised that this would be sorted & you just needed permission from the landlord which we got. Now there has been this awful switchover process & we are going without internet for a month!
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Tamzin L A Lee
(@TamzLALee) reported
from
Bournemouth, England
@virginmedia worst company I have ever had to deal with, have been waiting now over 2 weeks for my click & collect order and constantly being lied to and told something different on every call. Spent over 8hrs on the phone to different people. AVOID AT ALL COSTS!!!
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia You asked me to let you know if contact had been made. Spent most of Monday tweeting problem to you so not going to repeat & waste my evening.
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keith nigel ward
(@keithward329) reported
from
Bournemouth, England
@virginmedia kept on phone for about an hour, no answer, TV faults for over a month in the Bournemouth area, answering the phone would help or get proper engineers to work for you, as being owned by a yank company, obviously don't give a toss, cancelling DD
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia ..... unfortunately no contact for resolution about over charging & inability to make contact with billing & accounts dept. 😖 Customer service still non existent. Complete let down.
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia Nothing happened... Checked the channel at 7:15 this morning and it was just a black screen with a msg saying try later etc.. Was like that till we left. I have now checked and it is back on but your colleague above said they knew about the issue.
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Only on the phone!! Whole problem is keep getting left on hold when put through to billing. Now wasted over half a day trying to resolve this. There must be a way someone can sort this surely. Incredibly annoying & not acceptable.
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George Smith
(@ccTyrant) reported
from
Christchurch, England
.@virginmedia please can you get your internet together. Usually it’s the WiFi signal being a pain but now the whole broadband system is acting up, being intermittent
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Continually phoning to sort out new agreed payment. 1st person says yes all agreed but then put through to billing & not able to complete, always left on hold every time waiting more than 25mins. Have to put down phone. Happened 6 times now. 😖
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jill adelus
(@jillladelus1) reported
from
Poole, England
@virginmedia Can u tell me why, when i log into the BBC/Virgin access to get my You Tube video, it won't accept a Code or password the Virgin guy gave me, because i think this is where the problem/lack of access lies🤔
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heather nichols
(@HLemonoftroy) reported
from
Bournemouth, England
@virginmedia Yet another hour of my life I won’t get back....text conversation for an hour achieving nothing still no progress on my complaint and another number to ring.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Uzi9mm
(@uzi9p) reported
@virginmedia my virgin BB is down and i have work to do ?
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TiredLadd
(@LaddTired) reported
@TalkTalk Another day and service is still down.. losing customers fast over here @TalkTalk I've just ordered my virgin media package, I advise everyone else flee in the same manner, paying the same price for 20x the speed and 100x the reliability
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Miss G
(@suzy_saucy) reported
@virginmedia Glad I’m not a virgin media customer anymore. This situation reminds me of why I left. Customer service my ***. Ridiculous service.
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Tim
(@tim2infinity) reported
@lucymichela19xx Ive had an absolute nightmare week unable to login to work, kids can’t watch tv on Netflix. My wife can’t work neither. Can’t watch World Cup (worlds smallest violin, I know)! KMM99578667V17918L0KM #virginmedia is hell & I feel your pain! Seeing as they probably don’t.
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@ndrewilli@m
(@Andrewilliam69) reported
@virginmedia Can’t get through. No service again this morning. How do I get a refund and end the contract with #virginbroadband ? It’s the worse most unreliable service I’ve ever had from a provider.
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Martyn Atkins
(@martynpatrick) reported
@virginmedia As @AdamJukes says, this has been down for some time.
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Sarah du Heaume
(@SduH) reported
@virginmedia I used the service checker. Have another look at my tweet (the pic)
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Adnan Khan
(@akhan1994) reported
@virginmedia I have a engineer booked for Saturday but seeing the reviews online and Twitter I’m scared they’ll cancel the appointment as per other peoples experiences!
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Lucy Michela
(@lucymichela19xx) reported
Being as I'm in a shared house and therefore dont have a login to use, sincerely to you all. Don't get #VirginMedia. No seriously like. I've lived here for over a year now, and have not been able to properly stay connected that entire year (1)
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Tim
(@tim2infinity) reported
@virginmedia No idea!! Never been advised either way! All I know is I had a hub 4 (two broke down), over a week each to sort them both out! Latest engineer said they’re problem prone so he (well-intentioned) gave me a refurbished hub 3 which doesn’t connect to all devises despite resets!!!