Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12, BH14 and BH15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
Total Blackout | |
| Poole |
Internet | |
| Bournemouth |
TV | |
| Poole |
TV | |
| Poole |
Internet | |
| Poole |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Emily or Emilie
(@emily_or_emilie) reported
from
Bournemouth, England
@virginmedia new customer trying to create account & Wi-fi is down but keeps telling me password I created is invalid? #help #customerservice
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BmthGooner
(@bmth_gooner) reported
from
Bournemouth, England
@virginmedia is virgin media down in bh9 area ?
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Jared
(@gxyred) reported
from
Bournemouth, England
@virginmedia Says no known faults but on down detector there’s lots of reports. I don’t think the internet has ever gone down until y’all came to improve the service last week eek
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Steve Fall
(@steve_fall) reported
from
Poole, England
@virginmedia hi our remote for our v6 vox is playing up and not working as it should do. How do I get a replacement? Thanks
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia If I'm a customer of yours and need customer service, you put me through to a call centre in India that provides wrong information. If I call and say I'd like to sign up as a new customer, I get UK/Ireland call centres... This is wrong. Do better.
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Deemers
(@DeemersPaul) reported
from
Poole, England
@virginmedia It was listed as extra charges, but not specificity what they relate to. When I called to cancel, I was told my final amount & these weren’t mentioned. I only want to know what they are, why is it so difficult to find out
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Jared
(@gxyred) reported
from
Bournemouth, England
@virginmedia FYI you guys have done some work in the BH8 area last week and since then our WiFi drops off all the time and is very slow. Pls can it be resolved.
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steve dominey
(@domo13afcb) reported
from
Poole, England
@virginmedia why’s the red button not working for sky sports..just says there’s nothing live on it
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Matt Lawrence 📣
(@mattjlawrence) reported
from
Poole, England
@NigelGM @virginmedia They are only a communications company 🙄 do you have a Virgin landline mate? You can dial 150 for customer svcs if you have
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keith nigel ward
(@keithward329) reported
from
Bournemouth, England
@virginmedia another scam today, 01623472871 close them down
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Darren Slade
(@echodaz) reported
from
Poole, England
And my Virgin Media broadband and TV goes down for the second time this evening, just as I'm watching Wolf Blitzer do his thing on CNN.
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Steve Fall
(@steve_fall) reported
from
Poole, England
@virginmedia I have no TV or Broadband. So I presume your crediting me for loss of service. #VirginDown #LossOfService
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
Any idea @virginmedia why for the last couple of weeks my virgin box has been recording programmes completely randomly. Programmes i never watch nor ever recorded? This has happened to four different shows this week alone?
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James Taylor
(@JCT6) reported
from
Bournemouth, England
@virginmedia just been cut off for the third time by your contact centre!!!! Fuming!!! Your customer service is appalling!
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Marty Caine - #Cromwellians
(@Marty_Caine) reported
from
Poole, England
2 hours listening to repeated **** music waiting to get through to @virginmedia and still no joy and no internet!!!!!
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Adrian
(@Adywakey) reported
from
Poole, England
@virginmedia any chance of getting the broadband back on in BH17 area. Been down for an hour. Bad drills.
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frazer railton
(@frazerrailton) reported
from
Bournemouth, England
@Stephen97257743 @YODELhell @virginmedia They are awfull I have stopped ordering things if yodel are there delivery service
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Tom Davis
(@TomWJDavis) reported
from
Poole, England
@alex_tomkins @virginmedia Yep, down for the past 30 mins or so.
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Matt Simpson
(@_Matt_Simpson_) reported
from
Bournemouth, England
@virginmedia my WiFi doesn’t work and I have no idea why, or where even to start. Could you help please?
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia That link irrelevant as my issue does not come under any of those topics.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Raymond Milton
(@rnmilton7) reported
If @virginmedia is having problems in my area shouldn’t they inform me? I had to call up to be told by an automated answering machine that my line is down due to a fault. I pay so much per month but they can’t text or email me saying my line is down. My renewal is in March 🤔
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Frank
(@0Bfkx) reported
@cirrius_tech @danjconn @virginmedia colleague had to literally set up his own line quality monitoring solution to prove to VM they had an issue. He had to provide logs, graphs, metrics of bandwidth and latency before they sent an engineer out - much less admitted fault. Absolute madness.
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CapnSlash
(@CapnSlash) reported
@virginmedia my internet keeps going on and off all the time and it's annoying and you want an extra £2.50 a month! For what? Horrible service, a website that doesn't work and false claims made about problems to sell more expensive packages! I find it disgusting to be honest!
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Stem Flowers London
(@RuthatStem) reported
@virginmedia Um....no! We tried this before and never had a response. We are going to have this looked at by CISAS.
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BustedSpyke💙
(@BustedSpyke) reported
@herdirtytoes @AlexMacLeod9 @SueLamerton Well you can already tick O2 EE and Virgin Media of your list as sky who fund O2 as a VMO and Virgin media who fund EE as a VMO and virgin broadband two big networks down only 2 to go
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Craig Miles
(@acraigmiles) reported
@JuliaBramble @Xero Sounds like @virginmedia . I'm paying about double for NOT being a 'new' customer. Fool me, for being a loyal customer.
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James R Turner
(@JRTwrites) reported
@virginmedia Inconvenience? Just spent 35 minutes on the phone getting nowhere. Luckily the 3rd (!!!) colleague I had to explain everything to had some common sense and had now logged a complaint. This doesn't really help with my installation delay.
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Tia@WalkingWild
(@DitzyDoryUK) reported
@virginmedia You need to get you self sorted ASAP. We have had nothing but trouble with you for months now when my daughter needs the internet for school. 2 days we have had to spend away from home so she doesn't miss tests. Don't think we will be staying with you much longer!!!
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LynnMcGrath
(@lynnmac83) reported
@virginmedia need help!! Error code on new 360 mini box. Just arrived today, cant set it up!!!
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Graham Gold 🏴 #StayHome #StaySafe
(@cirrius_tech) reported
@0Bfkx @danjconn @virginmedia Don’t doubt it - one time they wanted me to disconnect my HiveHub before they would help because “we don’t support 3rd routers”. It’s a bloody heating control unit. Nowadays I have their hub in modem mode and use my own WiFi gear - first thing they do is back to router mode.