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Virgin Media outages and service status in Poole, England

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Poole, including 0 direct reports.
  • The most common problems reported in this area mention Internet.
  • 100% Internet (100%)

The latest reports from users having issues in Poole come from postal codes BH12 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 31: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole, and Bournemouth.

CityProblem TypeReport Time
Poole Internet 9 days ago
Bournemouth Internet 12 days ago
Bournemouth Internet 14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • ithastheanswer
    Stuart Jones (@ithastheanswer) reported from Bournemouth, England

    . @virginmedia our internet has been terrible for the last three days, cost a fortune in mobile data because of this, service status says no problem, your own service test fails when we run it! Why are there so many problems in BH7 area over last few months?

  • TamzLALee
    Tamzin L A Lee (@TamzLALee) reported from Poole, England

    @virginmedia this is an absolute joke now, I do not have time to just sit on hold all day. You clearly make it impossible for people to cancel their contracts on purpose

  • mattjlawrence
    Matt Lawrence 📣 (@mattjlawrence) reported from Poole, England

    @NigelGM @virginmedia They are only a communications company 🙄 do you have a Virgin landline mate? You can dial 150 for customer svcs if you have

  • frazerrailton
    frazer railton (@frazerrailton) reported from Bournemouth, England

    @Stephen97257743 @YODELhell @virginmedia They are awfull I have stopped ordering things if yodel are there delivery service

  • YoungJambo
    Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia Also, MOST of your customer service representatives are rude and don't know what they're talking about. Did you know one of them told me to dial 150 for CS, even though I clarified that I'm NOT a Virgin Mobile customer? "Yes, yes this still works for you sir." Nope.

  • CarlJTaylor23
    Carl Taylor (@CarlJTaylor23) reported from St. Leonards and St. Ives, England

    @virginmedia - twice I have been cut off when calling you this morning. Third time referred to complete a form on your website. Form doesn’t exist and wants me to hold for 45 mins for Live Chat! Not a great service!

  • goddard95
    Emma Goddard (@goddard95) reported from Christchurch, England

    @virginmedia Hey Virgin Media, the connection in Christchurch Dorset is unbelievably slow & customer service dreadful, all for £75 a month!!

  • Adywakey
    Adrian (@Adywakey) reported from Poole, England

    @virginmedia any chance of getting the broadband back on in BH17 area. Been down for an hour. Bad drills.

  • mizzmjm7
    Mandy Payne (@mizzmjm7) reported from Bournemouth, England

    @virginmedia Hi, I have been able to get through to someone yesterday. Some sort of service disruption but sorted now, thanks

  • LaurenSTompkins
    Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia That link irrelevant as my issue does not come under any of those topics.

  • TheWavingTurtle
    The Waving Turtle (@TheWavingTurtle) reported from Bournemouth, England

    . @virginmedia is virgin media Internet down in Bournemouth, no service for last hour 😭

  • steve_fall
    Steve Fall (@steve_fall) reported from Poole, England

    @virginmedia I have no TV or Broadband. So I presume your crediting me for loss of service. #VirginDown #LossOfService

  • TomWJDavis
    Tom Davis (@TomWJDavis) reported from Poole, England

    @alex_tomkins @virginmedia Yep, down for the past 30 mins or so.

  • TonyDukes1
    Tony Dukes (@TonyDukes1) reported from Poole, England

    @virginmedia Down time again service just getting worse and worse

  • gxyred
    Jared (@gxyred) reported from Bournemouth, England

    @virginmedia Says no known faults but on down detector there’s lots of reports. I don’t think the internet has ever gone down until y’all came to improve the service last week eek

  • IAMBiSH1
    Scott Bishop (@IAMBiSH1) reported from Poole, England

    @Sir_Alan_ @virginmedia Oh mate that sucks!! Fingers crossed that it’s not to disruptive!

  • ScotHayes_
    Scot Hayes (@ScotHayes_) reported from Bournemouth, England

    @virginmedia you guys are shocking. Honestly can't wait to cancel my contract with you guys!

  • mghowes
    Matthew Howes (@mghowes) reported from Bournemouth, England

    @virginmedia @LFCTV can you fix the audio please its unwatchable right now.

  • ljw1414
    Lesley Westmoreland (@ljw1414) reported from Bournemouth, England

    @virginmedia what do we do when I’ve contacted you 3 times , cut off & have no mobile phone service , rubbish internet , done all diagnostic checks ? Husbands mobile the same !

  • TirEoghain59
    Bourneirish (@TirEoghain59) reported from Christchurch, England

    @virginmedia Promised management call back which never happened, half hour waits then advised to do online complaint.... 😑Then to be told online complaint system doesn't work. Such poor customer service throughout

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ErmitoF
    Ermito Fernandes (@ErmitoF) reported

    Frustrating internet outage all day from @virginmedia while neighbors stayed connected! 😡 ​Had to cancel crucial work meetings and risk client deadlines with zero proactive suppor from service provider. ​Anyone else experiencing selective blackout?

  • K_Phillpot
    kieran Phillpot (@K_Phillpot) reported

    @virginmedia shocking shocking behaviour from your colleagues on hold for 26 mins then I explain my issue your guys just hang up??

  • Jayanic
    Jayneadele (@Jayanic) reported

    Trying to contact @virginmedia So frustrating! Need to sort out your customer service! 😡

  • JagsArthurson
    Jags Arthurson (@JagsArthurson) reported

    @briavelsjon @virginmedia @BBCNews I couldn't make it work The Virgin technician couldn't make it work I reckon it doesn't work I'm willing to be proved wrong

  • Nick_LCFC_fan_1
    NICK🇬🇧 ⚽LEICESTER.CITY.FC⚽ (@Nick_LCFC_fan_1) reported

    @virginmedia The biggest problem I'm having with virgin 360 is the removal of the best features from the old software. Where is the "wishlist" recording mode so I can record anything that has "*random city name*" in the description? I have so many more problems. We need a money discount..

  • johnspencer555
    John Spencer 555 (@johnspencer555) reported

    @virginmedia 00435069032 India accent guy phoned, He said 'He said Hello I'm virgin media, hello, how are you today', I put phone down. Phone Call Scam. #phone #call #scam

  • jokewapo
    john rowan (@jokewapo) reported

    @2gurlys1kupp @O2 @virginmedia Aye mate it’s horrible. I complained on live chat and got £30 off my bill. Told me it’s now been fixed but it’s still terrible. Virgin WiFi is just as bad.

  • MisraSonali
    Dr Sonali Misra (@MisraSonali) reported

    Holding this amount ransom? Will you provide me interest and further compensation on the amount of time I’ve wasted calling your company and explaining this issue? @virginmedia

  • GeordieNeilo
    Neil 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@GeordieNeilo) reported

    @virginmedia YOUR SERVICE IS ******* ****!!!!!

  • TD2485104094239
    T D (@TD2485104094239) reported

    @virginmedia I'm quite amazed. I was trying to join Virgin Media, but met a service so bad, so unhelpful, that I cancelled before I even managed to get anything installed. Impressive! It's a first for me to be honest. Never again.