Virgin Media outages and service status in Poole, England

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth, and Poole.

City	Problem Type	Report Time
Bournemouth	Internet	23 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

• 
  Connor mellish (@Connor_HC18) reported 2 minutes ago from Bournemouth, England

  @virginmedia I am having problems with the virgin media business router that gets up to 350mbps. Keeps dropping out. Not a speed problem it’s the stability of it.

• 
  James Taylor (@JCT6) reported 3 minutes ago from Bournemouth, England

  @virginmedia just been cut off for the third time by your contact centre!!!! Fuming!!! Your customer service is appalling!

• 
  Tony Dukes (@TonyDukes1) reported 9 minutes ago from Poole, England

  @virginmedia Down time again service just getting worse and worse

• 
  TaiDragon (@TaiDragon) reported 9 minutes ago from Poole, England

  @JohnnyDude1983 @virginmedia According to virgin, any more than 8 devices (including lightbulbs) and they won’t look in to issues and they would expect it to drop all devices randomly

• 
  The Ginger Bear (@tragic_velvet) reported 12 minutes ago from Bournemouth, England

  Called virgin media last week. Part 1 Me - I'd like to cancel please. VM - you can't, it can only be a minimum of 60 before your contract ends. Called back today (less than 60 days) Me - I'd like to cancel please VM - I can see another agent has already cancelled.

• 
  Jamie Will (@YoungJambo) reported 16 minutes ago from Bournemouth, England

  @virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter

• 
  babyduck (@babyduck999) reported 20 minutes ago from Bournemouth, England

  @virginmedia can someone DM me please? I want to cancel my subscription but don't want to spend all day on the phone talking to someone who doesn't understand what I'm saying - thank you .

• 
  Tamzin L A Lee (@TamzLALee) reported 28 minutes ago from Poole, England

  @virginmedia can you please explain why it is impossible to cancel a contract with you. Can get through for anything else but when you want to cancel you are put on hold for hours

• 
  Mike Walker (@MikeWalker2012) reported 33 minutes ago from Poole, England

  Absolutely loath @virginmedia's over priced 360, and like their customer service, it's just rubbish, can't wait for @CityFibre to go online in our area so that I can trash VM, even if I have to take a hit when I cancel as locked into a contract at the mo, it'll be worth it!😡😠

• 
  Rosa Collins (@EarlyyearsRosa) reported 35 minutes ago from Bournemouth, England

  @RuralMHMatters @virginmedia had a mobile dongle for the internet, perhaps they can help??

• 
  Matthew Howes (@mghowes) reported 38 minutes ago from Bournemouth, England

  @virginmedia @LFCTV can you fix the audio please its unwatchable right now.

• 
  Bourneirish (@TirEoghain59) reported 39 minutes ago from Christchurch, England

  @virginmedia Promised management call back which never happened, half hour waits then advised to do online complaint.... 😑Then to be told online complaint system doesn't work. Such poor customer service throughout

• 
  Stuart Jones (@ithastheanswer) reported 42 minutes ago from Bournemouth, England

  . @virginmedia our internet has been terrible for the last three days, cost a fortune in mobile data because of this, service status says no problem, your own service test fails when we run it! Why are there so many problems in BH7 area over last few months?

• 
  lizhearn_ (@lizhearn4) reported 51 minutes ago from Bournemouth, England

  @virginmedia I need to give notice to not carry on the contract after the minimum term ends but because I can’t remember my password - and the website won’t let me change it - I can’t get in contact with anyone, can you help?

• 
  Lifestyle Gardens Design & Build LTD (@Gavin_Lifestyle) reported 52 minutes ago from Poole, England

  Another day, trying to do admin at home. Another day and wanting to literally throw my @virginmedia router under a lorry!!! What is it with @virginmedia and their lousy WiFi???? Paying for a premium service and receiving something not far better than dialup!!

• 
  Carl Taylor (@CarlJTaylor23) reported 55 minutes ago from St. Leonards and St. Ives, England

  @virginmedia - 3 times I got cut off on the phone trying to tell you I need to cancel, now been moving to 3 different ‘live chat’ people and still not sorted. Even if you do cover my new house in the future I will not come back.

• 
  That Steve Beck (@stevejbeck) reported 56 minutes ago from Bournemouth, England

  @virginmedia Last time I checked the estimated fix time was 4pm approx. 🤞

• 
  5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported 58 minutes ago from Bournemouth, England

  @virginmedia It’s not an outage, I can’t even get the admin page locally.

• 
  It’s Me .... Amy (@BambiAmy78) reported 58 minutes ago from Bournemouth, England

  @deborabora @virginmedia I am so glad I left them in 2017 having suffered poor internet for over 2 years. Constant issues when I was in BH6.

• 
  Mike Walker (@MikeWalker2012) reported 58 minutes ago from Poole, England

  Just had to put a 2nd call into @virginmedia this afternoon to sort out the problem they caused from this mornings call to them, which was to attempt to sort out issues from a previous call to them 🤬 New TV aerial installed next week and once @CityFibre are running, VM are gone!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris Newton (@chrisnewts) reported 8 minutes ago

  @virginmedia please help. I’m trying to reduce my mums package. She has Alzheimer’s disease. All she needs is a basic internet and phone . No tv. No Netflix. No TNT. For some reason every time I am offered a deal including all the things I do not need. Her bill is due to double

• 
  glyn jacko#fbpe (@jackochirpchirp) reported 8 minutes ago

  @virginmedia OMG listening on the news and radio how bad you really are not looking forward to cancellation as it looks like you still pursue people but forewarned is forearmed

• 
  Adam Voulstaker (@AdamVoulstaker) reported 9 minutes ago

  Virgin media absolute ghouls One of the worst companies in UK by a margin

• 
  No Class🇪🇺 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏳️‍🌈🏳️‍⚧️ (@Veganforever67) reported 10 minutes ago

  @BBCNews I hate it Being stuck in the contract with Virgin media. Their call centres were terrible well depending which country you got. One member of staff refused to log me in because at the start I said I'm dyslexic and he said well if you fail the security questions we can't help you

• 
  Nichola (@Nic_Nic88) reported 11 minutes ago

  @virginmedia been in chat with yourselves for nearly an hour to be disconnected and no resolution

• 
  Essex News and Weather 🦁🏴󠁧󠁢󠁥󠁮󠁧󠁿⚽️ (@southeast_watch) reported 16 minutes ago

  Looks like virgin media been fined for ripping ppl off and not letting them leave there contracts! Virgin always been **** ! Use sky #virginmedia

• 
  Edward Perkins (@undertakereddie) reported 17 minutes ago

  @Ofcom I left Virgin Media in November 2016 moved over to Sky Q and I have never looked back. Sky have treated me way better as a customer than Virgin Media ever did. Virgin charged me over £300 when I left them. They threatened me with bayliffs if i didn't pay them

• 
  Dafydd L Thomas (@thomas2279) reported 17 minutes ago

  @virginmedia My friends experiencing on and off issues with patchy service, poor reliability and ever increasing telecom bills that they are seriously considering cancelling (if they can) and going elsewhere, do better virgin, although my isp is poor as well sometimes and will consider swap

• 
  Liam (@kestrel89B) reported 19 minutes ago

  @BBCNews @virginmedia make it so difficult to actually speak with a human. They love a #bot chat. Always upping the #contract and never actually have a valid reason. #virginmedia

• 
  Wren (@Wren_Poltics) reported 20 minutes ago

  @premnsikka Someone was able to set up an account with virgin media at my friends address. The first they knew of it was a virgin bill addressed to someone they'd never heard of, virgin media refused to cancel the contract when my friend asked. How can that be possible?