Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12, BH17 and BH15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Internet | |
| Bournemouth |
Internet | |
| Poole |
Wi-fi | |
| Poole |
TV | |
| Poole |
Internet | |
| Poole |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Emma Page
(@wordsbypage) reported
from
Bournemouth, England
The Internet dropping out or down to next to nothing every 10 minutes since midday wouldn’t be an issue if I didn’t have a deadline. @virginmedia remind me why I am paying for the top package.
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Lee Winter™
(@MrLeesRamblings) reported
from
Bournemouth, England
I've never known a company swing their **** around about their broadband service like @virginmedia do, when the service is so bad Today, we have connected to disconnected to connected, every 30 secs or so repeating Fun when youre trying to work let me tell you
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Elayne (she/her)
(@elayne100360) reported
from
Bournemouth, England
@virginmedia another outage in BH6
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia But thanks,they have put me on the deal I did t want abs now I will cancel in the next 13 days ie coming off ,the fact of being treated akin with contempt is mind boggling from a rentions point of view
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Scot Hayes
(@ScotHayes_) reported
from
Bournemouth, England
@virginmedia you are ******* shite! Can't wait to cancel!!
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That Steve Beck
(@stevejbeck) reported
from
Bournemouth, England
@virginmedia Last time I checked the estimated fix time was 4pm approx. 🤞
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Mrs A and Princess Marlow 🐶
(@RLA1971) reported
from
Poole, England
@virginmedia engineer spoke with us yesterday morning & agreed to send new hub with a next day delivery Been in all day, taking unpaid time off work & no delivery! Can you investigate as I’m a home worker & this is causing major problems Thank you
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia Basically cut a long story I did agree a deal however it appears despite me asking for confirmation and then saying yes they put through the wrong one ,I chatted again this morning and basically told no you can’t ,it was literally like the new customer deal with a minor variation
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Rosa Collins
(@EarlyyearsRosa) reported
from
Bournemouth, England
@RuralMHMatters @virginmedia had a mobile dongle for the internet, perhaps they can help??
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia I have to start it all again ,lost the Will and also managed to mess tfr or number to the o2 sim ,words fail me
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Just had to put a 2nd call into @virginmedia this afternoon to sort out the problem they caused from this mornings call to them, which was to attempt to sort out issues from a previous call to them 🤬 New TV aerial installed next week and once @CityFibre are running, VM are gone!
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ASJ 🇺🇦
(@asinge69) reported
from
Bournemouth, England
Virgin Media support. A Black hole.
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia I bet much doubt you can help ,I agreed a rention yesterday and they processed wrong deal went to redo it and time ran out and now won’t do it ans basically saying that’s not what was agreed despite screenshots .offcom I here come
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Nick Smith
(@afcbbeachboy) reported
from
Poole, England
@paulwarsash @virginmedia These large companies treat customers like crap .
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Happy days @virginmedia is down yet again... No broadband, no telly, no landline! 🤬😤
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Scot Hayes
(@ScotHayes_) reported
from
Bournemouth, England
@virginmedia you guys are shocking. Honestly can't wait to cancel my contract with you guys!
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Absolutely loath @virginmedia's over priced 360, and like their customer service, it's just rubbish, can't wait for @CityFibre to go online in our area so that I can trash VM, even if I have to take a hit when I cancel as locked into a contract at the mo, it'll be worth it!😡😠
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Aaron
(@aarons1308) reported
from
Bournemouth, England
Anyone else on @virginmedia having Issues with the sound on @nickjr ? Daughter wanted to watch it but it was making a horrible sound and still is 🧐
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Trisha Lewis
(@TrishaLewisTalk) reported
from
Bournemouth, England
@virginmedia - the state of my intermittent broadband has been shocking all week and again this morning it is down. Seriously affecting my work and expect compensation. What's going on?
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Lesley Westmoreland
(@ljw1414) reported
from
Bournemouth, England
@virginmedia what do we do when I’ve contacted you 3 times , cut off & have no mobile phone service , rubbish internet , done all diagnostic checks ? Husbands mobile the same !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Barber
(@rabarber3181) reported
@virginmedia Yes it is. It starts to play the movie/programme. After 5mins approx it freezes and then says it can’t play. Happens every time on Netflix. Rebooted several times, logged in and out of Netflix. The ‘fix’ your team tried on Sunday didn’t work.
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Katie Grove
(@spacekitty87) reported
@virginmedia is there anyway of getting through to a uk based call centre, wanted to take out a second contract but so far only met with rude customer service via phone
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alison sheffield
(@allybobs69) reported
@virginmedia Never mind il be cancelling I’m in the process of looking elsewhere
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Chris James
(@christPJames) reported
@virginmedia What can I do to get an engineer out to fix? @virginmedia can you please help?
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Emma
(@MassiveDartsFan) reported
@virginmedia hi, is there a problem in Staines? My internet had been dropping out all day. Not good when I need to WFH.
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Thomas Brownlee
(@Doctor_Thomas) reported
@virginmedia - hours of my life I'm never getting back. 100% gone when this contract is up.
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Mark Hermida
(@mhwhippet) reported
@virginmedia There are no issues being shown on your service page.
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Tracy Topham
(@Tophamt) reported
@virginmedia Hi. I was just on a call with an agent (Clement) while he upgraded my broadband. I was on Skype and got cut-off during the call due to the instant upgrade. I wanted to thank him for his excellent customer service and apologise for being cut off. Thank you!
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A rodent by anyother name is just as squeak
(@OdeanMarik) reported
@virginmedia Now! Just get someone in CHARGE to contact me or provide a means to contact a HUMAN in under 2 hour wait time to file a formal complaint so I can go to the ombudsmen!
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V/J
(@VJ04450694) reported
@virginmedia Like your colleagues been doing. Same script made me laugh whole team reading the same script. You just keep checking every month problem presist again or resolved. Keep over charging and reply back with same script. “ sorry will check next month”. Thts what u been doing.