Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12, BH17 and BH15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 11/23/2025 16:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomPoole Wi-fi
United KingdomPoole TV
United KingdomPoole Internet
United KingdomPoole Internet

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • YoungJambo Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia The call was this morning btw. If only she was the only rude and unhelpful member of your customer service team, but no... Apart from maybe 2 of the 10 people I have spoken to this week, everyone else had the same attitude. Very unprofessional. Go read my 4 complaints.

  • frazerrailton frazer railton (@frazerrailton) reported from Bournemouth, England

    @Stephen97257743 @YODELhell @virginmedia They are awfull I have stopped ordering things if yodel are there delivery service

  • domo13afcb steve dominey (@domo13afcb) reported from Poole, England

    @virginmedia why’s the red button not working for sky sports..just says there’s nothing live on it

  • monicajtwin *monica jeffress (@monicajtwin) reported from Bournemouth, England

    @virginmedia And most expensive,horrid company

  • bluemoonpete bluemoonpete (@bluemoonpete) reported from Bournemouth, England

    @virginmedia how do I speak to someone? I use chatbot & give up after waiting for an agent for over 1hr,I send message & you will call back in 10 working days or I call and you say you are too busy & kill the call. HELP

  • _Matt_Simpson_ Matt Simpson (@_Matt_Simpson_) reported from Bournemouth, England

    @virginmedia my WiFi doesn’t work and I have no idea why, or where even to start. Could you help please?

  • Marty_Caine Marty Caine - #Cromwellians (@Marty_Caine) reported from Poole, England

    2 hours listening to repeated **** music waiting to get through to @virginmedia and still no joy and no internet!!!!!

  • Adywakey Adrian (@Adywakey) reported from Poole, England

    @virginmedia any chance of getting the broadband back on in BH17 area. Been down for an hour. Bad drills.

  • steve_fall Steve Fall (@steve_fall) reported from Poole, England

    @virginmedia I have no TV or Broadband. So I presume your crediting me for loss of service. #VirginDown #LossOfService

  • YoungJambo Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia Also, MOST of your customer service representatives are rude and don't know what they're talking about. Did you know one of them told me to dial 150 for CS, even though I clarified that I'm NOT a Virgin Mobile customer? "Yes, yes this still works for you sir." Nope.

  • mattjlawrence Matt Lawrence 📣 (@mattjlawrence) reported from Poole, England

    @NigelGM @virginmedia They are only a communications company 🙄 do you have a Virgin landline mate? You can dial 150 for customer svcs if you have

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia That link irrelevant as my issue does not come under any of those topics.

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    Any idea @virginmedia why for the last couple of weeks my virgin box has been recording programmes completely randomly. Programmes i never watch nor ever recorded? This has happened to four different shows this week alone?

  • elayne100360 Elayne (she/her) (@elayne100360) reported from Bournemouth, England

    @virginmedia @virginhelp Too long & complicated here, I want to send info via email to you. You need to read it to respond & help.

  • YoungJambo Jamie Will (@YoungJambo) reported from Bournemouth, England

    @virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter

  • YoungJambo Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia If I'm a customer of yours and need customer service, you put me through to a call centre in India that provides wrong information. If I call and say I'd like to sign up as a new customer, I get UK/Ireland call centres... This is wrong. Do better.

  • keithward329 keith nigel ward (@keithward329) reported from Bournemouth, England

    @virginmedia another scam today, 01623472871 close them down

  • emily_or_emilie Emily or Emilie (@emily_or_emilie) reported from Bournemouth, England

    @virginmedia new customer trying to create account & Wi-fi is down but keeps telling me password I created is invalid? #help #customerservice

  • DeemersPaul Deemers (@DeemersPaul) reported from Poole, England

    @virginmedia It was listed as extra charges, but not specificity what they relate to. When I called to cancel, I was told my final amount & these weren’t mentioned. I only want to know what they are, why is it so difficult to find out

  • YoungJambo Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TwoFaceJoker28 Rhys Calverley (@TwoFaceJoker28) reported

    @virginmedia nope, went to talk to someone one the website (as I was in work) but the website was down and still not got it sorted

  • robbie_beckwith Robbie Beckwith (@robbie_beckwith) reported

    @virginmedia joke of a company. Promised a call back from a manager within 24 hours, didn’t happen. No response to my emails sent. Nothing. Awful to deal with

  • MeatHead_Motors Meat-Head (@MeatHead_Motors) reported

    @CazGR81 @virginmedia #********* Try 0345 454 111 option 1,4,2 virmin customer retention department spoke perfick Inglish or at least try

  • small1808 nathan (@small1808) reported

    @virginmedia Take a guess what package im paying will give you a clue £64 a month and i domt have any tv service from you, i have tried rebooting my hub many times both ways

  • pinknfluffy0 ..... (@pinknfluffy0) reported

    @virginmedia @cocktailqueen87 Why do you reply to some people and not others? Nearly 7 hours I have been on chat and still no help

  • CosyCatLtd Cosy Cat Ltd (@CosyCatLtd) reported

    I’m trying to replace my @virginmedia Hub as we’ve had it 8-10 years and the internet consistently drops out throughout the day, affecting my wife WFH and everything else. The person on the chat has been discussing how to resolve the issue for a good 25 mins. Just send a new hub!

  • John98534482 John (@John98534482) reported

    @virginmedia Yesterday, for 1 hour and 11 minutes! Was passed from team to team and repeatedly tried to make it difficult for me to terminate my contract.

  • TullyMatt Matt Tully (@TullyMatt) reported

    @virginmedia if I ask to cancel/disconnect should my services go off immediately? Also is it usual practice not to offer me any discount off my monthly bill within a 30 minute phonecall?

  • iainmcl3 Iain McLaughlin (@iainmcl3) reported

    @virginmedia your service is down again & absolute mare getting through to your centres. Could one of your service agents DM me please?

  • John98534482 John (@John98534482) reported

    @Objective_Read @virginmedia I had a similiar problem, sent a letter on 23rd of February but they apparently never received it! Also they make it so hard to communicate, and when you do they speak over you trying to offer you unwanted deals..