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Virgin Media

Virgin Media outages and service status in Poole, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Poole, including 0 direct reports.
  • The most common problems reported in this area mention Internet, E-mail, and Phone.
  • The most recent signal from this area was received Apr 23, 9:32 AM GMT+1.
  • 50% Internet (50%)
  • 33% E-mail (33%)
  • 17% Phone (17%)

The latest reports from users having issues in Poole come from postal codes BH12 , BH17 and BH14 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole, Christchurch, Ringwood, and Bournemouth.

CityProblem TypeReport Time
Poole E-mail 5 days ago
Poole Internet 6 days ago

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • LaurenSTompkins
    Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    Hey @virginmedia all of last night and now this morning my home broadband is not working. I’ve reset the router several times not made any difference.

  • mrslisataylor
    Lisa Taylor (@mrslisataylor) reported from Bournemouth, England

    @virginmedia I pay a lot of money every month for high speed fibre, but at the moment this is terrible. I reset my router every morning, but this morning I can’t stream 1 video (through Ethernet) to work out to even with no other devices working.

  • JCT6
    James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia just been cut off for the third time by your contact centre!!!! Fuming!!! Your customer service is appalling!

  • elayne100360
    Elayne (she/her) (@elayne100360) reported from Bournemouth, England

    @virginmedia another outage in BH6

  • TonyDukes1
    Tony Dukes (@TonyDukes1) reported from Poole, England

    @virginmedia Down time again service just getting worse and worse

  • garyeatonafcb
    Gary Eaton (@garyeatonafcb) reported from Bournemouth, England

    @virginmedia Whatever maintenance you performed on Monday 8th in the BH8 area has made the previous issue 100x worse than it was before. Please sort this out. £50 a month for this is a joke.

  • Adywakey
    Adrian (@Adywakey) reported from Poole, England

    @virginmedia any chance of getting the broadband back on in BH17 area. Been down for an hour. Bad drills.

  • officer_cartman
    Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia But thanks,they have put me on the deal I did t want abs now I will cancel in the next 13 days ie coming off ,the fact of being treated akin with contempt is mind boggling from a rentions point of view

  • domo13afcb
    steve dominey (@domo13afcb) reported from Poole, England

    @virginmedia why’s the red button not working for sky sports..just says there’s nothing live on it

  • oncefallenangel
    Emma Louise (@oncefallenangel) reported from Bournemouth, England

    Our virgin media internet is so awful at the moment that I continuously have to turn the WiFi off on my phone. Surely that’s not the point of home WiFi 🙄

  • EarlyyearsRosa
    Rosa Collins (@EarlyyearsRosa) reported from Bournemouth, England

    @RuralMHMatters @virginmedia had a mobile dongle for the internet, perhaps they can help??

  • LonerganChris
    Chris Lonergan (@LonerganChris) reported from Poole, England

    @virginmedia guys so you know your customer service is the absolute worst! My router has completely died and your trying to send me an engineer now I have to wait 4 days so can’t work! The internet never works! £56 a month for what?!?!

  • bmth_gooner
    BmthGooner (@bmth_gooner) reported from Bournemouth, England

    @virginmedia is virgin media down in bh9 area ?

  • officer_cartman
    Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia I bet much doubt you can help ,I agreed a rention yesterday and they processed wrong deal went to redo it and time ran out and now won’t do it ans basically saying that’s not what was agreed despite screenshots .offcom I here come

  • afcbbeachboy
    Nick Smith (@afcbbeachboy) reported from Poole, England

    @paulwarsash @virginmedia These large companies treat customers like crap .

  • MattandPt
    Matt Anderson (@MattandPt) reported from Poole, England

    Been on online chat for 6 hours with no response. AWFUL customer service @virginmedia

  • hammers01202
    Andy Paton (@hammers01202) reported from Bournemouth, England

    @virginmedia Residential customer for about 4years

  • YoungJambo
    Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.

  • MikeWalker2012
    Mike Walker (@MikeWalker2012) reported from Poole, England

    Absolutely loath @virginmedia's over priced 360, and like their customer service, it's just rubbish, can't wait for @CityFibre to go online in our area so that I can trash VM, even if I have to take a hit when I cancel as locked into a contract at the mo, it'll be worth it!😡😠

  • _Matt_Simpson_
    Matt Simpson (@_Matt_Simpson_) reported from Bournemouth, England

    @virginmedia my WiFi doesn’t work and I have no idea why, or where even to start. Could you help please?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jasoncainesmith
    Jason Caine Smith (@jasoncainesmith) reported

    @virginmedia pathetic service!! I thought Sky were bad but this is disgusting! You send a new box out to an 83 year old man and expect him to install it and when by miracle his son manages to do this you don’t activate it from your end!! Several calls and you

  • 1836golftour
    1836golf tour (@1836golftour) reported

    @virginmedia @VirginMedia_TV What part of your complaint has been logged & someone will contact you within 24 hours am I not understanding? Getting close to 72 hours now. You really are the lowest of lows for Customer Service. I guess everyone in The Philippines is asleep now!!!

  • Andybedfordblue
    Andy Sexton (@Andybedfordblue) reported

    @BigPaul91 @virginmedia Part of the reason I have just left along with shocking customer service trying to speak to people who don’t even speak English.

  • NotEnoughTECH
    Mat ⚙️ (@NotEnoughTECH) reported

    @justarieldotcom @virginmedia AI happened. Then no one cared about the service as long as DD was paid on time.

  • daveyt1979
    dave towers (@daveyt1979) reported

    @virginmedia yet again tv is buffering but according to virgin media there are no issues in the Newcastle area Why oh why did I leave bt never had any issues with them !!!

  • entrustTMF
    entrustTMF (@entrustTMF) reported

    @virginmedia OK, leaving aside the fact it seems pretty poor that I haven't had a reply from the original agent for four days now I'm happy enough to send a repeat of it IF I don't need to faff about going through security yet AGAIN? IF I do-I'll just wait for a reply to the original DMs. OK?

  • _Nwakibeya1
    NWAKIBEYA (@_Nwakibeya1) reported

    @virginmedia @debbiecosway85 I’m having same issue, your services has deteriorated along the years.. the app don’t work, the website don’t work either.

  • tariqm786
    Tariq Mahmood (@tariqm786) reported

    @virginmedia No.. I called at 14.35 and was told I’ll be sent a text message once fixed as there is an issue in the area.

  • socialshazza
    ✫ Sharon Bellamy 🦖 (@socialshazza) reported

    I chose @vmbusiness becuase I had this mess before with BT letting me down .. I work from home, how am I going to do that with no connectivity? Teather from my phone? I am an IT person .. lets see how that works out (2 of 2)

  • ClearlyOptional
    Dom Kane (@ClearlyOptional) reported

    @virginmedia - We pay a premium for your services and time and time again your service is down. thats us without access to a baby monitor, without access to baby health monitor - absolutely ridiculous. think it’s time for a change