Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12 and BH14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 01/17/2026 11:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.

Loading map, please wait...
City Problem Type Report Time
United KingdomBournemouth Internet
United KingdomPoole TV
United KingdomPoole Internet
United KingdomBournemouth Wi-fi
United KingdomBournemouth Internet
United KingdomPoole Internet

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • jillladelus1 jill adelus (@jillladelus1) reported from Poole, England

    @virginmedia He said play around with it & get used to it but that.s no good if u can't put a constantly changing - every 60 seconds-code & pw in & where do u go to find them. I'm totally lost & i want my old system back with no horrid BBC spies in my lounge. How dare they interfere

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    Cbeebies isn't working on Virgin send help ASAP. @CBeebiesHQ @virginmedia

  • keithward329 keith nigel ward (@keithward329) reported from Bournemouth, England

    @virginmedia kept on phone for about an hour, no answer, TV faults for over a month in the Bournemouth area, answering the phone would help or get proper engineers to work for you, as being owned by a yank company, obviously don't give a toss, cancelling DD

  • emilyjj_ Emily Johnson (@emilyjj_) reported from Christchurch, England

    @virginmedia I originally contacted you & stated that noone in our block had virgin & I was advised that this would be sorted & you just needed permission from the landlord which we got. Now there has been this awful switchover process & we are going without internet for a month!

  • mmould_pooleNHS Mark Mould (@mmould_pooleNHS) reported from Poole, England

    @virginmedia Speed is awful I am on 💯 and would go back to sky if contract not in place

  • HLemonoftroy heather nichols (@HLemonoftroy) reported from Bournemouth, England

    @virginmedia Yet another hour of my life I won’t get back....text conversation for an hour achieving nothing still no progress on my complaint and another number to ring.

  • mmould_pooleNHS Mark Mould (@mmould_pooleNHS) reported from Poole, England

    @michdix68 @virginmedia I have always been with sky until last 9 months - virgin massive mistake ! Slow slow slow

  • jillladelus1 jill adelus (@jillladelus1) reported from Poole, England

    @virginmedia Can u tell me why, when i log into the BBC/Virgin access to get my You Tube video, it won't accept a Code or password the Virgin guy gave me, because i think this is where the problem/lack of access lies🤔

  • tbramble19 RUDDY (@tbramble19) reported from Bournemouth, England

    @kelcrago @virginmedia Virgin media are a bag of shit literally cannot wait for the year to finish

  • mmould_pooleNHS Mark Mould (@mmould_pooleNHS) reported from Poole, England

    @SkyUK customer service different level @virginmedia

  • mmould_pooleNHS Mark Mould (@mmould_pooleNHS) reported from Poole, England

    @virginmedia There is no fault as always - just very slow internet service - feels like back to ZX81 era

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia Nothing happened... Checked the channel at 7:15 this morning and it was just a black screen with a msg saying try later etc.. Was like that till we left. I have now checked and it is back on but your colleague above said they knew about the issue.

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @wak_hb @MannyMann @virginmedia Mine works fine ,never had a issue with it

  • NigelGM Nige to my friends (@NigelGM) reported from Bournemouth, England

    @virginmedia please help post code bh65ab internet not working at all trying to work from home please help

  • ccTyrant George Smith (@ccTyrant) reported from Christchurch, England

    @mir0ndy Like sometimes virgin media just breaks (like right now), but when it isn’t broken, it’s really good

  • LittleEnnis Lee Burdett (@LittleEnnis) reported from Christchurch, England

    @virginmedia why is your broadband so rubbish nearly everyday of this month it’s been down fed up off having to restart it . Sort it out dam it #virginmedia

  • Keifski Craig Keith (@Keifski) reported from Ringwood, England

    @SkyUK @HellyyBabyy You cannot speak when @virginmedia offers 10x the speed and your modem doesn’t allow signal the reach the room directly above it.

  • TamzLALee Tamzin L A Lee (@TamzLALee) reported from Bournemouth, England

    @virginmedia worst company I have ever had to deal with, have been waiting now over 2 weeks for my click & collect order and constantly being lied to and told something different on every call. Spent over 8hrs on the phone to different people. AVOID AT ALL COSTS!!!

  • HLemonoftroy heather nichols (@HLemonoftroy) reported from Bournemouth, England

    @virginmedia I have done again this morning took 15 mins to get through, when I mentioned I was chasing a complaint she hung up, I got through a second time and after one sentence she hung up again....I was polite. #worstcustomerexperienceever #donottrustvirgin #virgin

  • ccTyrant George Smith (@ccTyrant) reported from Christchurch, England

    .@virginmedia please can you get your internet together. Usually it’s the WiFi signal being a pain but now the whole broadband system is acting up, being intermittent

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jaduffield James Duffield (@jaduffield) reported

    @virginmedia I have been having a WhatsApp 'conversation' - if you could call it that - with you for over 36hrs now but am yet to get a resolution to my request.. I wish to cancel my contract due to your ludicrous April price hikes.

  • Victoriaidunno Dont call me Vicky 🇳🇬🇬🇧 (@Victoriaidunno) reported

    Virgin media internet is the worst

  • bainespne Michael Baines (@bainespne) reported

    @MikeK1977 @virginmedia I've found the same, got a slight increase but reception since lockdown with o2 has been terrible

  • Sivan_Z Sivan (@Sivan_Z) reported

    @virginmedia @Jaxon_000 I have Virgin Media Fibre with 250MB but I can’t send emails via my lap top as the network is so poor. Every evening I need to restart the rooter as the internet connection is lost. I can’t watch any TV on my smart TV. talked to the virgin team multiple times. super disappointed!

  • imzyii Ibam (@imzyii) reported

    @virginmedia You're flipping joke another outage and talk out of your backside. It's ridiculous this us every week same ****

  • ThePaintMedic Paintmedic (@ThePaintMedic) reported

    @virginmedia No, I have not. Mainly because I don't want to be sat in a queue for ages on the phone waiting for an operator to answer. I'm very, very busy which is why the Live Chat "should" work for me. Like I say, If you can't make it work, don't offer the service! So frustrating.

  • Soccerjudge Big judge joe (@Soccerjudge) reported

    @virginmedia @er_mean How about you get the broadband in my area to work, mine has been down 7 days now and no dign of a fix as according to you its complicated, then start talking about putting your prices up

  • Tam100 Tammy Bristow (@Tam100) reported

    @virginmedia I’ve tried three times on the phone and your chat bot twice! Got no where!! I assume as it’s impossible to process the cancellation then you’re happy that I cancel my DD. Just wanted to make sure you are aware!

  • JimHoffaLives Jimmy Hoffa (@JimHoffaLives) reported

    @virginmedia Why will my phone, via virgin, not connect to roaming within the EU? Is this the sort of service you base your ridiculous charge increases off of? Remind me, How do I cancel my contract you mentioned on your increase letter? Take this as notification of my cancel.

  • Hall1Darren Daz (@Hall1Darren) reported

    @virginmedia hey virgin media my broadband has been intermittent for 6 days now and every time I phone you , you claim it will be fixed by 10 o’clock, poor customer service