Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12, BH15 and BH17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Internet | |
| Poole |
Internet | |
| Bournemouth |
Internet | |
| Poole |
Wi-fi | |
| Poole |
TV | |
| Poole |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Stuart Jones
(@ithastheanswer) reported
from
Bournemouth, England
@virginmedia Been having poor unusable internet all day today - worst it has been since start of lockdown. Service status says nothing wrong. Please check again - BH7 area. Had to use a lot of mobile data to be able to work today
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Mandy Payne
(@mizzmjm7) reported
from
Bournemouth, England
@virginmedia Hi, I have been able to get through to someone yesterday. Some sort of service disruption but sorted now, thanks
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Mandy Payne
(@mizzmjm7) reported
from
Bournemouth, England
@virginmedia why is the WiFi down in Bournemouth?
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Michael Darracott
(@chefmike56) reported
from
Bournemouth, England
@virginmedia hi I'm a disabled guy who works from home using your equipment is there a problem in bournemouth if not 10 guys digging road cut through my cables lost the lot
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It’s Me .... Amy
(@BambiAmy78) reported
from
Bournemouth, England
@deborabora @virginmedia I am so glad I left them in 2017 having suffered poor internet for over 2 years. Constant issues when I was in BH6.
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Mandy Payne
(@mizzmjm7) reported
from
Bournemouth, England
@virginmedia what is happening to WiFi in Bournemouth? Day 2 and still no signal???
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Matthew Howes
(@mghowes) reported
from
Bournemouth, England
@virginmedia @LFCTV can you fix the audio please its unwatchable right now.
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babyduck
(@babyduck999) reported
from
Bournemouth, England
@virginmedia hi, can never get through on phone. Can someone contact me please about disconnecting TV service on 473463104. 12 contract at an end and don't want to pay extortionate amount next month. Thanks
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lizhearn_
(@lizhearn4) reported
from
Bournemouth, England
@virginmedia I need to give notice to not carry on the contract after the minimum term ends but because I can’t remember my password - and the website won’t let me change it - I can’t get in contact with anyone, can you help?
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Emma Louise
(@oncefallenangel) reported
from
Bournemouth, England
Our virgin media internet is so awful at the moment that I continuously have to turn the WiFi off on my phone. Surely that’s not the point of home WiFi 🙄
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Stuart Jones
(@ithastheanswer) reported
from
Bournemouth, England
. @virginmedia internet down again! Service status says up but I’ve checked with friends who live nearby and down for them too! BH7 area. We did have good internet for 2 days. What is going on? We were half way through a rented film!
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Niki 💜 ◟̽◞̽
(@NikiNoox) reported
from
Bournemouth, England
@virginmedia Im having issues (again) with the TV box. We cant access any shows we've recorded. Yesterday the internet was crap, today this. @skytv Can we join you 🥺
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Stuart Jones
(@ithastheanswer) reported
from
Bournemouth, England
. @virginmedia our internet has been terrible for the last three days, cost a fortune in mobile data because of this, service status says no problem, your own service test fails when we run it! Why are there so many problems in BH7 area over last few months?
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Luke Green
(@Greenerthegoat) reported
from
Hamworthy, England
@virginmedia hi ever since your connection went down the other day our WiFi has been appalling can you tell me if a signal is down in the area or something. Thanks
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Philly B
(@Philip_AnthonyB) reported
from
Poole, England
@notorious_twub I was with @virginmedia for several years, no end of problems. And their customer service is shocking. I moved to @VodafoneUK for broadband and they have been fantastic. I won’t go back to VM.
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Meg Ben
(@MegzMakes_Music) reported
from
Bournemouth, England
@virginmedia thieves. Overcharged me for a service I didn’t even ask for
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Lisa Taylor
(@mrslisataylor) reported
from
Bournemouth, England
@virginmedia I pay a lot of money every month for high speed fibre, but at the moment this is terrible. I reset my router every morning, but this morning I can’t stream 1 video (through Ethernet) to work out to even with no other devices working.
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia for the last 8 weeks internet has randomly dropped out several times ,about once per day ,I know others in area have had same problem and apparently won’t be fixed until 27th may .not contacted via phone due to current condition .
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Phil
(@PhilPay1) reported
from
Poole, England
@virginmedia Hi, I cancelled my contract and it finished on 27 July. Just received an email saying my next (massively increased) payment is due on 11 August. Can’t login on the app or online to sort it. Can you help?
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Michael Darracott
(@chefmike56) reported
from
Bournemouth, England
@virginmedia It's now come up as a problem says fix by 11.30pm let's hope so I cant afford a single loss of earnings.. #virgin you let me down 23 times in 5 years #virginmediadown again
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bruno Cardoso 🇪🇺🇵🇹🇬🇧🏳️🌈🐻
(@bitbytebruno) reported
@virginmedia I am now out of contract as I see you raised my bill £20, also your service has been 💩 lately to the point that I have to connect to my mobile phone so I can work from home. I am wondering,can you fix my issues or should I take this as a hint to move somewhere else?
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Andrew Young
(@Eansyoung) reported
@virginmedia Rand back yet again just now, they are denying having logged issue for investigation on Friday, but confirm it was done on Tuesday and that it may take 3-5 days. Completely unacceptable
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Mo Elbedawi
(@MoBedawi) reported
@virginmedia So you want to tell me that @virginmedia is ok with having outages for 4 days with no fixes. No matter how complex the issue is a 4 days outage is NOT ACCEPTABLE I’ve worked as a field engineer and network support engineer & the SLA for an outage should be high priority not this
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Paul Wadland
(@PWadland) reported
@virginmedia I have called 150 for the last 3 evenings and your team have had no success on solving my problem?
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Danny Jolly
(@MindfulnessDan) reported
2) Have already spent enough time on the phone so won't be calling again. Some feedback - Why can't I send, email, chat or DM to Virgin Media - very odd for a tech/media company?! Been a customer 20+ years - v. poor service. Only interested when I choose to leave
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navana 💋 matthew 💋 shelby 💋 ewan
(@0_ashfield) reported
@virginmedia Not working either
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Bruno Cardoso 🇪🇺🇵🇹🇬🇧🏳️🌈🐻
(@bitbytebruno) reported
@virginmedia To add insult to the injury... I have been over 45 minutes waiting for my call to be taken by your services. Honestly, what kind of customer service are you providing?
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ᕲᗩᗱ ᘻᗩᖇSᕼ
(@Marshy_Mellow) reported
@virginmedia Internet down in telford area? Router flashing a red light for a while now😡
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Ewen Rankin
(@EwenRankin) reported
@virginmedia @andrew_buck Thats all you ever donis say sorry. Itter waste of a twitter account. Kick some arses. Escalate some issues. Do something instead of saying sorry
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Julie Marshall
(@juliemarshall00) reported
@virginmedia Hi Ryan/Whomever is on shift: No. An Autocomp / Ofcom £8 per day compensation is nowhere near enough for 13 days of stress, frustration, false promises and endless phone calls whilst trying to fit in hospital visits around non-existent service visits. Think of a better number.