Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12, BH14 and BH15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Wi-fi | |
| Bournemouth |
TV | |
| Poole |
Internet | |
| Poole |
Wi-fi | |
| Bournemouth |
Total Blackout | |
| Poole |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Care Bear
(@active_doug) reported
from
Poole, England
Virgin email been since 8am this morning. Spoke with a person they reset password still not able to login after 12 hours 😡. Not good enough Virgin Media
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locharlotte
(@CharlotteLois) reported
from
Poole, England
@virginmedia pay for your “fastest” broadband for it not to load most days! Absolutely horrendous price I pay for a rubbish service!
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Tamzin L A Lee
(@TamzLALee) reported
from
Poole, England
@virginmedia this is an absolute joke now, I do not have time to just sit on hold all day. You clearly make it impossible for people to cancel their contracts on purpose
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Care Bear
(@active_doug) reported
from
Poole, England
@virginmedia Password has been reset by Virgin media. Still can not get to a login page
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5G.ordon FONG (🍸🦐🦀🥋)
(@GordonFong) reported
from
Bournemouth, England
@virginmedia It’s not an outage, I can’t even get the admin page locally.
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Gary Eaton
(@garyeatonafcb) reported
from
Bournemouth, England
@virginmedia Whatever maintenance you performed on Monday 8th in the BH8 area has made the previous issue 100x worse than it was before. Please sort this out. £50 a month for this is a joke.
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Andrew Dear 💙
(@spongedaddy67) reported
from
Burton, England
@virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…
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Emma Goddard
(@goddard95) reported
from
Christchurch, England
@virginmedia Nope, dreadful. That’s not customer service, that’s off loading to a computer. Not helpful for a 87 year old.
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The Ginger Bear
(@tragic_velvet) reported
from
Bournemouth, England
Virgin media are such garbage, average at best. Can't wait to bin them off.
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Tamzin L A Lee
(@TamzLALee) reported
from
Poole, England
@virginmedia spent over an hour on the phone now and have been cut off twice when I should of been transferred. I don’t actually know how you are still a running company, I have never had to deal with anyone more useless before
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Emma Goddard
(@goddard95) reported
from
Christchurch, England
@virginmedia Hey Virgin Media, the connection in Christchurch Dorset is unbelievably slow & customer service dreadful, all for £75 a month!!
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Steve Beck
(@stevejbeck) reported
from
Bournemouth, England
Oh no! @virginmedia broadband is slow in our area at the moment (BH6). It’s supposed to be 100Mbps but it’s currently 29Mbps. I think there’s maintenance happening on our road right now but can’t see cos it’s behind a tree. Ah well. Looks like I’m gonna have to do some housework!
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Jack Ransom
(@JackRansom4) reported
from
Burton, England
@virginmedia please can someone help? WFH and Wifi constantly dropping out (as per usual). Tried all the resets, still not working.
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5G.ordon FONG (🍸🦐🦀🥋)
(@GordonFong) reported
from
Bournemouth, England
@virginmedia It starts to show the two fields for username and password by never completes the page load.
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Jack Ransom
(@JackRansom4) reported
from
Burton, England
@virginmedia Wireless devices. Been going on all morning (this happens regularly but usually better after a reset - not today). Tried following the advice to check for problems in the local area, even that doesn’t work. Literally nothing more i can do.
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Tamzin L A Lee
(@TamzLALee) reported
from
Poole, England
@virginmedia can you please explain why it is impossible to cancel a contract with you. Can get through for anything else but when you want to cancel you are put on hold for hours
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Care Bear
(@active_doug) reported
from
Poole, England
@virginmedia Unable to login on all devices
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Alan Ganter
(@alan67sb126) reported
from
Bournemouth, England
@virginmedia no Service since Sunday, no communication, from you guys, absolute joke, I hope you don't think your going to charge us for this service, time for City Fibre I feel.
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
Hey @virginmedia all of last night and now this morning my home broadband is not working. I’ve reset the router several times not made any difference.
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Andy Paton
(@hammers01202) reported
from
Bournemouth, England
@virginmedia Residential customer for about 4years
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lars Erikson
(@Lars866873) reported
@virginmedia Worst customer service I have ever seen. Literally can’t get through to speak to a person or to leave!!!!!
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Jack
(@Jaackk_1) reported
@virginmedia I phoned to get a better deal due to £3.50 price increase and was offered a 6 month price increase delay by your automated service but I’ve just received an email where my new bill is £14.50 a month more! And now I can’t get through on phone as you’re “too busy” 😡
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Matt Sherran
(@MSherran) reported
@virginmedia I've already made an OFFICIAL complaint over 7 months ago, what is going on? Are you saying you don't have record of this? Why is nobody taking some ownership or responsibility and trying to provide a satisfactory resolution? Instead you've just sent me a generic web link??
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ー 𝘉𝘌𝘛𝘞𝘌𝘌𝘕 𝘚𝘒𝘐𝘌𝘚 ー
(@_BETWEENSKIES_) reported
@virginmedia THIS IS THE 3RD F*CKING DAY IN A ROW OUR AREA'S BEEN WITHOUT INTERNET. MY WIFE AND I ARE LOSING MONEY FROM WORK WE CAN'T CARRY OUT BECAUSE OF YOUR LOUSY SERVICE. SO GLAD WE'RE LEAVING YOU IN A MONTH 🤬😡🤬😡🤬😡🤬😡
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Wiggle Pig
(@WigglePig) reported
@virginmedia So, having spent a good 45-60 minutes waiting to talk to one of your faults team regarding the port blocking which is preventing my Vodafone SureSignal from working I get told to reset the router...this is just a "go away" from your support line...
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eclairee 💙 #NHS do the right thing not just clap
(@eclairee) reported
@virginmedia can you help prevent scam calls please? Had several fake calls this week from “Virgin Media” telling us our router is “reporting many issues”. (It’s fine) Heavily accented male voice, caller ID shows 01483 505789 (unobtainable) #ScamAlert #fake #cybersafety
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Huw Matthews
(@HuwMatthews1) reported
Hi @virginmedia. Any ideas how to actually get in touch with you? I want to cancel my broadband as you’ve (yet again) unjustly decided to increase your prices (now £60/month!?). You’re not accepting phone calls and not answering live chat. #virginmedia #farce
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Dr Ella Perry
(@elllaperry) reported
@virginmedia I have been on the phone to customer service for 1hr15min waiting. Please help me cancel my broadband service
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Jacqui
(@jacquicgreen) reported
@virginmedia Omg what do you do to get someone to understand? All is wanted is a basic package to reduce payments but no they won't listen,being loyal isn't always the case been with you for years yet they can't help when in need of it.
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Colin B
(@ColinBr1974) reported
Is there any form of communication to get a hold of ANYONE within Virgin Media !? Customer service phone line has been non existent for days ....no online chat ....and the "Message us" option is a tad weak ! Not exactly a live option ...you may get back to me ...at some point .