Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12, BH14 and BH15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 02/17/2026 21:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Wi-fi
United KingdomBournemouth Total Blackout
United KingdomPoole Internet
United KingdomBournemouth TV
United KingdomPoole TV
United KingdomPoole Internet

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • YoungJambo Jamie Will (@YoungJambo) reported from Bournemouth, England

    @virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter

  • monicajtwin *monica jeffress (@monicajtwin) reported from Bournemouth, England

    @virginmedia And most expensive,horrid company

  • CarlJTaylor23 Carl Taylor (@CarlJTaylor23) reported from St. Leonards and St. Ives, England

    @virginmedia 2 hours and counting to try and cancel my contracts with you. What terrible service!

  • _Matt_Simpson_ Matt Simpson (@_Matt_Simpson_) reported from Bournemouth, England

    @virginmedia my WiFi doesn’t work and I have no idea why, or where even to start. Could you help please?

  • 1972madmike32 michael bass (@1972madmike32) reported from Poole, England

    @virginmedia Can you sort out BBC 1 ,as it's laggy as and like it's running at too slow speed ,it has been for last hour .

  • YoungJambo Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.

  • Marty_Caine Marty Caine - #Cromwellians (@Marty_Caine) reported from Poole, England

    2 hours listening to repeated **** music waiting to get through to @virginmedia and still no joy and no internet!!!!!

  • YoungJambo Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia Also, MOST of your customer service representatives are rude and don't know what they're talking about. Did you know one of them told me to dial 150 for CS, even though I clarified that I'm NOT a Virgin Mobile customer? "Yes, yes this still works for you sir." Nope.

  • CarlJTaylor23 Carl Taylor (@CarlJTaylor23) reported from St. Leonards and St. Ives, England

    @virginmedia - twice I have been cut off when calling you this morning. Third time referred to complete a form on your website. Form doesn’t exist and wants me to hold for 45 mins for Live Chat! Not a great service!

  • YoungJambo Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia If I'm a customer of yours and need customer service, you put me through to a call centre in India that provides wrong information. If I call and say I'd like to sign up as a new customer, I get UK/Ireland call centres... This is wrong. Do better.

  • keithward329 keith nigel ward (@keithward329) reported from Bournemouth, England

    @virginmedia note another scam number, says we're from Virgin Media! 01917236805 SHUT THEM DOWN PLEASE

  • IAMBiSH1 Scott Bishop (@IAMBiSH1) reported from Poole, England

    @Sir_Alan_ @virginmedia Oh mate that sucks!! Fingers crossed that it’s not to disruptive!

  • CarlJTaylor23 Carl Taylor (@CarlJTaylor23) reported from St. Leonards and St. Ives, England

    @virginmedia - 3 times I got cut off on the phone trying to tell you I need to cancel, now been moving to 3 different ‘live chat’ people and still not sorted. Even if you do cover my new house in the future I will not come back.

  • TaiDragon TaiDragon (@TaiDragon) reported from Poole, England

    @JohnnyDude1983 @virginmedia According to virgin, any more than 8 devices (including lightbulbs) and they won’t look in to issues and they would expect it to drop all devices randomly

  • LonerganChris Chris Lonergan (@LonerganChris) reported from Poole, England

    @virginmedia The problem is guys it’s gets through they always say it’s the wrong team transfer me to where ever the call centre is and then it doesn’t connect hence another hour wasted. For something that should be super easy if you just integrated this into the online

  • DarkchatCarl Carl Baldwin (@DarkchatCarl) reported from Poole, England

    @virginmedia can someone please help regarding package changes that aren't what we agreed? 2 hour chat on Thurs agreed new price with customer svce. Confirmation received shows more expensive price. Easy way to fix? Don't want to try cust svc again, I don't have 2 hours!

  • elayne100360 Elayne (she/her) (@elayne100360) reported from Bournemouth, England

    @virginmedia @virginhelp Too long & complicated here, I want to send info via email to you. You need to read it to respond & help.

  • YoungJambo Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia The call was this morning btw. If only she was the only rude and unhelpful member of your customer service team, but no... Apart from maybe 2 of the 10 people I have spoken to this week, everyone else had the same attitude. Very unprofessional. Go read my 4 complaints.

  • bluemoonpete bluemoonpete (@bluemoonpete) reported from Bournemouth, England

    @virginmedia how do I speak to someone? I use chatbot & give up after waiting for an agent for over 1hr,I send message & you will call back in 10 working days or I call and you say you are too busy & kill the call. HELP

  • TirEoghain59 Bourneirish (@TirEoghain59) reported from Christchurch, England

    @virginmedia Promised management call back which never happened, half hour waits then advised to do online complaint.... 😑Then to be told online complaint system doesn't work. Such poor customer service throughout

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ThatsSapphire Matt Favero (@ThatsSapphire) reported

    @virginmedia connection being unstable and dropping constantly in London n15. No upload speeds at all even (0.1 to 0.4mbps when lucky, speed tests fail most of the times). Been ongoing for a couple days. Any problems in the area?

  • typing_chimp Stephen 🐵⌨️ (@typing_chimp) reported

    Once again @virginmedia's miserable excuse of a network is constantly dropping connection, right at a time when people need stable connections the most. Pathetic service

  • MattBennett93 Matt Bennett (@MattBennett93) reported

    @virginmedia putting up their prices and now their cancellation team are not answering the phone! 51 minutes playing the same 4 songs. I had to put the phone down. If they don't answer tomorrow I'll just tell me bank to cancel the direct debit and go with BT. #virginmedia #joke

  • AndreaYankah Andrea Yankah (@AndreaYankah) reported

    @virginmedia internet keeps falling off, my mobile phone keeps loosing signal for hours sometimes days at a time and you are increasing my bill? Nah

  • larryleek70 Paul (@larryleek70) reported

    @virginmedia can’t cancel broadband. Impossible to get through to customer services #virginmediaprisoner

  • tomm2611 Tomm Child (@tomm2611) reported

    @virginmedia No such luck. Customer care seems to be impossible to get a hold of and not interested in resolving my complaint. Instead of wasting more of my time trying to call, I've instead put in formal complaints to Ofcom and CISAS.

  • LucyT_1 Luce (@LucyT_1) reported

    @GeorgiaCoyne @virginmedia The area I’m in is terrible for the speed and I need a good one for work🙄 going to ring them and be a karen

  • BigJackBrass Jon Hancock (@BigJackBrass) reported

    @virginmedia Trying to call about my contract. 45 minutes on the phone, eventually answered and given the number for retentions: a recorded message at that number says we're busy, call later. How am I supposed to cancel or change my contract if I can never get through to you?

  • zhel_weekly Zee Daily (@zhel_weekly) reported

    Virgin media made money during this pandemic, but they will still raise their prices because they are 'constantly investing in our network'. In the last 4-5 years, they raised their prices numerous times. I started at £25, the same bill is now £45. Unacceptable #virginmedia

  • ovengloves72 Neil Peel (@ovengloves72) reported

    @virginmedia at a time when your call centres are overloaded with calls, why do you make it so damn difficult to contact you? For a communications company it seems to be something you haven't heard of. All I want is to send you a sodding email but that's too difficult for you