Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH15, BH12 and BH17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 11/25/2025 03:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomPoole Wi-fi
United KingdomPoole TV
United KingdomPoole Internet
United KingdomPoole Internet

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • calhoon Andy Orritt (@calhoon) reported from Bournemouth, England

    @Toastylechat @virginmedia We’re down too. Seems to be a Bournemouth/Christchurch/Poole thing.

  • AFCBCarl carl mieleszko (@AFCBCarl) reported from Bournemouth, England

    @benedictsf @virginmedia @skytv @BT That’s good but I have had nothing but issues with sky broadband in the past! Touch wood apart from today I haven’t had any issues with BT for 18months

  • alice_hancock1 Liss 🏳️‍🌈🐿️ (@alice_hancock1) reported from Bournemouth, England

    Virgin media is so broken today even the service status page gives me an error

  • adamskicraig Adam Craig (@adamskicraig) reported from Bournemouth, England

    @virginmedia why does your automated service perpetuate the lie that nothing’s wrong with your service yet numerous tweets across Hampshire & Dorset suggest the total opposite

  • GordonFong Gordon Fong (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England

    @lisaculling @virginmedia They’ve broken one big f-off sized cable and are installing another one. Not a small job but even then I ended up with a leaking ducting by then yesterday.

  • KathrynW1986 Kate (@KathrynW1986) reported from Bournemouth, England

    @virginmedia I think when it's a known virgin fault , all customers should automatically get money deducted from their bill. We shouldn't have to complain constantly to get a reduction when we are paying for a service

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia I'm at the point like many of considering another service.. you get no compensation your phone in lines are over subbed and the service is below disgraceful not with a quid a month let alone the £52 I pay

  • DavidRice22 David Rice (@DavidRice22) reported from Poole, England

    @virginmedia You didn’t mention the refund that Virgin Media clients should be getting. Reputational damage is one thing, but unless these repeated service outages cost your shareholders money, things won’t improve.

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia In thse hard times is virgin media aware that so many people not happy could so easily join somewhere else eventually making your company go bust . The service is dire

  • gary_willingham Gary Willingham (@gary_willingham) reported from Poole, England

    @Marzed7 @virginmedia BH14 is down to 🤬

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia I work online and am really angry I have been unable to run my business so far today .. I entrust my working life to your firm and it's worse than crap

  • AFCBCarl carl mieleszko (@AFCBCarl) reported from Poole, England

    @virginmedia I don’t think you understand do you!! not just surrounding areas, this is misinformation and is causing your customers 30miles away from Southampton to waste time checking with work it support, windows it support, and pissing about with their routers because your not honest

  • DavidRice22 David Rice (@DavidRice22) reported from Poole, England

    @virginmedia @ceasuri_rele This is happening too often now. After the recent outage debacle this is simply not acceptable. Please confirm that all customers in the affected areas will be receiving financial compensation.

  • Kev_Williams Kev Williams (@Kev_Williams) reported from Bournemouth, England

    @virginmedia ok, what’s happening with the outage. Nothing on yr website or app. Cannot work from home, losing money.

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia No none but it's clear from many posts that you at virgin are having a problem ... I have tv but no internet my security cameras went down at midnight so that's how long here in bournemouth I have had no service for my hard earned money .. 3 times for me in last couple months

  • NigelGM Nige to my friends (@NigelGM) reported from Bournemouth, England

    @entersandmanuk @virginmedia Seems to be a uk outage and now intermittent

  • DavidRice22 David Rice (@DavidRice22) reported from Poole, England

    @virginmedia @JellybobUK Your service is now rubbish. This is becoming a regular occurrence.

  • AFCBCarl carl mieleszko (@AFCBCarl) reported from Poole, England

    @virginmedia internet down since 23:30 last night in Bournemouth still not up and running what kind of organisation are you, you lose your trains, lose your cola, now losing the plot! @skytv & @BT from now on.

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia @DeviousPL Whats going on I'm in bournemouth and my internet is down again since midnight last night.. I need this I'm a disabled person. I pay a lot for this and I think it's time a lot of us users should get together and bring a case

  • stwpt stewpot (@stwpt) reported from Bournemouth, England

    @virginmedia I would recommend to be honest with customer

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LynnB66323742 Lynn B (@LynnB66323742) reported

    No @virginmedia broadband in TW2 since Wednesday. Each time I ring I'm given different information. No offer of a temporary solution. Absolutely fed up with virgin media lack of good customer service and poor communication. #complaint

  • DannyHayton9 Danny Hayton (@DannyHayton9) reported

    @virginmedia It's happening for both. It was really bad on WiFi then I got a range extender and plugged Ethernet from the extender into my xbox and it was better but still getting lots of lagging and router cutting out etc

  • xueshang Tweetledumb (@xueshang) reported

    @virginmedia This is my second day without internet service in my area of London. They say they are working on it.

  • PeteWHU Hammer Fan (@PeteWHU) reported

    @virginmedia I know you have no access, I’m asking you to pass to someone in a senior position who does. When I call, after long hold agent tells me nothing they can do, complaint raised, manager will call back and then NO ACTION TAKEN. Gone through this loop several times

  • Eansyoung Andrew Young (@Eansyoung) reported

    @virginmedia I am using my iPhone standard mailbox but it is also not working on webmail or on my Mail app on my Mac, when I try and send on webmail I get a message saying my email is blocked, emails on my Mac stay in outbox instead of sending, however emails are still arriving on all three

  • MayanTurner Mayan Turner (@MayanTurner) reported

    @virginmedia I have. Multiple times. It’s still not working. I work from home, because of this drama I am unable to use the wifi, and am having to use my mobile data which is now maxed out, and to get more I have to buy add ons to my phone package. unacceptable, uneconomical & unsustainable

  • Bungo2112 Frying Tonight 💙 (@Bungo2112) reported

    @virginmedia @nathanswar 'We are so sorry for being crap, but we will continue to offer pointless platitudes on Twitter rather than actually doing anything about it'.🤔

  • bigpaulg44 Pablo (@bigpaulg44) reported

    @virginmedia @Wimbledon Why is your business service so poor

  • leonahussey Leona Hussey (@leonahussey) reported

    @virginmedia I got it sorted thanks. But please can you make it easier to speak to someone on your phone support? There are too many steps to speak to someone. I am disabled and live with severe pain. Concentration is difficult. Thanks

  • IsTheTruthToxic Face palm Vengance (@IsTheTruthToxic) reported

    @virginmedia @arrchargaming You should be ashamed of yourselves. I too am a subscriber and your phone support is worse every time I have to use it and it’s blatant greed charging existing subscribers more than new ones. For no extra benefit at all. Very poor