Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
TV | |
| Bournemouth |
Phone | |
| Bournemouth |
Internet | |
| Poole |
Internet | |
| Bournemouth |
Internet | |
| Bournemouth |
TV |
Community Discussion
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia any idea what’s happening why our region is having so many problems and when this will be rectified. This has been going on all day.
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Matthew Howes
(@mghowes) reported
from
Bournemouth, England
@virginmedia @LFCTV can you fix the audio please its unwatchable right now.
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Matt Anderson
(@MattandPt) reported
from
Poole, England
@virginmedia my partner is trying to cancel her contract as we are moving. So far telephone not answered, account not recognised online and online chat makes you wait for ages then closes after a couple of minutes and she’s working so misses it. S/o has now been cancelled. Help!
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babyduck
(@babyduck999) reported
from
Bournemouth, England
@virginmedia hi, can never get through on phone. Can someone contact me please about disconnecting TV service on 473463104. 12 contract at an end and don't want to pay extortionate amount next month. Thanks
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Meg Ben
(@MegzMakes_Music) reported
from
Bournemouth, England
@virginmedia thieves. Overcharged me for a service I didn’t even ask for
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It’s Me .... Amy
(@BambiAmy78) reported
from
Bournemouth, England
@deborabora @virginmedia I am so glad I left them in 2017 having suffered poor internet for over 2 years. Constant issues when I was in BH6.
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Stuart Jones
(@ithastheanswer) reported
from
Bournemouth, England
. @virginmedia internet down again! Service status says up but I’ve checked with friends who live nearby and down for them too! BH7 area. We did have good internet for 2 days. What is going on? We were half way through a rented film!
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lizhearn_
(@lizhearn4) reported
from
Bournemouth, England
@virginmedia I need to give notice to not carry on the contract after the minimum term ends but because I can’t remember my password - and the website won’t let me change it - I can’t get in contact with anyone, can you help?
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Stuart Jones
(@ithastheanswer) reported
from
Bournemouth, England
. @virginmedia our internet has been terrible for the last three days, cost a fortune in mobile data because of this, service status says no problem, your own service test fails when we run it! Why are there so many problems in BH7 area over last few months?
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Stuart Jones
(@ithastheanswer) reported
from
Bournemouth, England
@virginmedia Been having poor unusable internet all day today - worst it has been since start of lockdown. Service status says nothing wrong. Please check again - BH7 area. Had to use a lot of mobile data to be able to work today
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Matt Anderson
(@MattandPt) reported
from
Poole, England
Been on online chat for 6 hours with no response. AWFUL customer service @virginmedia
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Lifestyle Gardens Design & Build LTD
(@Gavin_Lifestyle) reported
from
Poole, England
Another day, trying to do admin at home. Another day and wanting to literally throw my @virginmedia router under a lorry!!! What is it with @virginmedia and their lousy WiFi???? Paying for a premium service and receiving something not far better than dialup!!
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Mandy Payne
(@mizzmjm7) reported
from
Bournemouth, England
@virginmedia Hi, I have been able to get through to someone yesterday. Some sort of service disruption but sorted now, thanks
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Michael Darracott
(@chefmike56) reported
from
Bournemouth, England
@virginmedia It's now come up as a problem says fix by 11.30pm let's hope so I cant afford a single loss of earnings.. #virgin you let me down 23 times in 5 years #virginmediadown again
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Phil
(@PhilPay1) reported
from
Poole, England
@virginmedia Hi, I cancelled my contract and it finished on 27 July. Just received an email saying my next (massively increased) payment is due on 11 August. Can’t login on the app or online to sort it. Can you help?
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Mandy Payne
(@mizzmjm7) reported
from
Bournemouth, England
@virginmedia what is happening to WiFi in Bournemouth? Day 2 and still no signal???
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Mandy Payne
(@mizzmjm7) reported
from
Bournemouth, England
@virginmedia why is the WiFi down in Bournemouth?
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia so how many more hours are we going to have to wait for this problem to sorted out. Impossible to do any work when you cannot even have a reliable connection!
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Michael Darracott
(@chefmike56) reported
from
Bournemouth, England
@virginmedia hi I'm a disabled guy who works from home using your equipment is there a problem in bournemouth if not 10 guys digging road cut through my cables lost the lot
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Craig Keith
(@Keifski) reported
from
Ringwood, England
@Kate_likes_ @virginmedia I’m in the BH postcode and can’t even get Virgin Media.... annoying as the speed everywhere else is ****!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Saif Alam
(@SaifAla11964463) reported
@virginmedia by far the worst internet provider I have ever come across. Customer service is appalling and the world at mistake I ever made switching from BT. The Hub 3 that they provide is trash and has the worst possible coverage. I pay for 120mb connection and barely get 15mb.
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Aisha
(@VocalPharmacist) reported
.Please Collaborate with @O2 @virginmedia & all telecom providers to send a text message drafted by @PHE_uk to their network users . We need to stop this asap.
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kat
(@KatherineMcKeen) reported
Update on my ongoing @virginmedia saga coz I know your all inthralled by it! Shock horror, never received phone call as promised! I now have another engineer coming Thursday!! Thursday ffs! No tv or internet for three weeks by then! I’m beyond fuming!
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Colin Henderson
(@liberator1701) reported
@virginmedia Do you actually have anyone working in Customer Service? Trying to contact you about a home move, been hours online or on 'phone with no progress. Do you want to keep customers? @Ofcom
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Pip
(@sarah_hoskyn) reported
@virginmedia I could pay it online. The problem is why hasn’t it been taken. Like you’ve managed to take every other payment for the last 3 years. The part of the website that shows you the bill is down as well. #ShitService
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Helen Welburn
(@helenwelburn) reported
@virginmedia I was asked to get back to you today to book a webinar today to resolve the issue on the thread
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Pip
(@sarah_hoskyn) reported
@virginmedia there is a problem with my account. I can’t get through to a person. I want a call back please.
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Thomas Appleby
(@1tappleby) reported
@virginmedia I paid for an upgrade to the broadband package because the service was so poor and now I'm being penalised for paying more money after upgrading to the highest package. This is not good corporate behaviour and falls well below minimum standards expected
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Thomas Appleby
(@1tappleby) reported
@virginmedia You can hang up on me, repeat the terms of the contract as much as you like. I'm not going anywhere out of principal. I might suggest it will cost Virgin a lot more than £240 in the long run, if you are not prepared to be reasonable and take the full circumstances into account.
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Mark Luker
(@MLuker85) reported
@virginmedia I was never told of the problems. How on earth can i have an intermittent service until October? That's appaling!