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Virgin Media outages and service status in Poole, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Poole, including 0 direct reports.
  • The most common problems reported in this area mention Internet and Phone.
  • The most recent signal from this area was received Jul 22, 10:08 AM GMT+1.
  • 83% Internet (83%)
  • 17% Phone (17%)

The latest reports from users having issues in Poole come from postal codes BH12 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole, and Bournemouth.

CityProblem TypeReport Time
Poole Internet 3 days ago
Bournemouth Internet 6 days ago
Bournemouth Internet 7 days ago
Bournemouth Internet 10 days ago

Nearby cities with recent reports

Bournemouth

1 recent signals

6 days ago

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • TaiDragon
    TaiDragon #LockdownHairyBeast (@TaiDragon) reported from Poole, England

    @virginmedia It looks like the virgin services are not synced. The phone app says there are problems, you click on service and it says there are no issues, you call the service line and it tells you No issues, (it hangs up on you - bad CE) then you speak to someone and there is an issue...

  • mrslisataylor
    Lisa Taylor (@mrslisataylor) reported from Bournemouth, England

    @virginmedia I pay a lot of money every month for high speed fibre, but at the moment this is terrible. I reset my router every morning, but this morning I can’t stream 1 video (through Ethernet) to work out to even with no other devices working.

  • MikeWalker2012
    Mike Walker (@MikeWalker2012) reported from Poole, England

    Just had to put a 2nd call into @virginmedia this afternoon to sort out the problem they caused from this mornings call to them, which was to attempt to sort out issues from a previous call to them 🤬 New TV aerial installed next week and once @CityFibre are running, VM are gone!

  • lisaculling
    Lisa (@lisaculling) reported from Bournemouth, England

    @virginmedia down again BH7 😤

  • LaurenSTompkins
    Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    Any idea @virginmedia why for the last couple of weeks my virgin box has been recording programmes completely randomly. Programmes i never watch nor ever recorded? This has happened to four different shows this week alone?

  • CarlJTaylor23
    Carl Taylor (@CarlJTaylor23) reported from St. Leonards and St. Ives, England

    @virginmedia - twice I have been cut off when calling you this morning. Third time referred to complete a form on your website. Form doesn’t exist and wants me to hold for 45 mins for Live Chat! Not a great service!

  • RLA1971
    Mrs A and Princess Marlow 🐶 (@RLA1971) reported from Poole, England

    @virginmedia engineer spoke with us yesterday morning & agreed to send new hub with a next day delivery Been in all day, taking unpaid time off work & no delivery! Can you investigate as I’m a home worker & this is causing major problems Thank you

  • active_doug
    Care Bear (@active_doug) reported from Poole, England

    @virginmedia Password has been reset by Virgin media. Still can not get to a login page

  • ljw1414
    Lesley Westmoreland (@ljw1414) reported from Bournemouth, England

    @virginmedia what do we do when I’ve contacted you 3 times , cut off & have no mobile phone service , rubbish internet , done all diagnostic checks ? Husbands mobile the same !

  • YoungJambo
    Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia The call was this morning btw. If only she was the only rude and unhelpful member of your customer service team, but no... Apart from maybe 2 of the 10 people I have spoken to this week, everyone else had the same attitude. Very unprofessional. Go read my 4 complaints.

  • mizzmjm7
    Mandy Payne (@mizzmjm7) reported from Bournemouth, England

    @virginmedia Hi, I have been able to get through to someone yesterday. Some sort of service disruption but sorted now, thanks

  • spongedaddy67
    Andrew Dear 💙 (@spongedaddy67) reported from Burton, England

    @virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…

  • TheWavingTurtle
    The Waving Turtle (@TheWavingTurtle) reported from Bournemouth, England

    . @virginmedia is virgin media Internet down in Bournemouth, no service for last hour 😭

  • MikeWalker2012
    Mike Walker (@MikeWalker2012) reported from Poole, England

    Happy days @virginmedia is down yet again... No broadband, no telly, no landline! 🤬😤

  • active_doug
    Care Bear (@active_doug) reported from Poole, England

    Virgin email been since 8am this morning. Spoke with a person they reset password still not able to login after 12 hours 😡. Not good enough Virgin Media

  • YoungJambo
    Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.

  • monicajtwin
    *monica jeffress (@monicajtwin) reported from Bournemouth, England

    @virginmedia And most expensive,horrid company

  • ScotHayes_
    Scot Hayes (@ScotHayes_) reported from Bournemouth, England

    @virginmedia you guys are shocking. Honestly can't wait to cancel my contract with you guys!

  • NikiNoox
    Niki 💜 ◟̽◞̽ (@NikiNoox) reported from Bournemouth, England

    @virginmedia I keep getting spam calls from you, every day someone phones offering 'exclusive offers and discounts' and are rude.

  • LonerganChris
    Chris Lonergan (@LonerganChris) reported from Poole, England

    @virginmedia The problem is guys it’s gets through they always say it’s the wrong team transfer me to where ever the call centre is and then it doesn’t connect hence another hour wasted. For something that should be super easy if you just integrated this into the online

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • John48231
    John T (@John48231) reported

    @DeviateDefiant @virginmedia @MoneySupermkt Keep complaining, I got mine down to £30 for 350mb

  • cycleprawn
    SFB-Mod (@cycleprawn) reported

    @DeviateDefiant @virginmedia @MoneySupermkt Scum company. Lying cheats on their OS call centres. Worst customer service I’ve ever experienced.

  • Cieran_Smith98
    Cieran Smith (@Cieran_Smith98) reported

    @DeviateDefiant @virginmedia @MoneySupermkt I left them last month after 12 years, also gone to open reach (EE) the service is far superior both the hard product and the customer service.

  • MrEldricardo
    skif’s (@MrEldricardo) reported

    @DeviateDefiant @virginmedia @MoneySupermkt No. Bad idea. We had it. Went from £35 to £65 in 24 months.

  • pareshs90995446
    paresh shah (@pareshs90995446) reported

    My mother's landline is not working . She is 89 years old and relies on the phone very much . We can't call her , she can't call us . She doesn't have a mobile phone . I have tried to ring customer service but just cannot get through . @virginmedia

  • DymDymok
    Dmitriy Lobov (@DymDymok) reported

    @DeviateDefiant @virginmedia @MoneySupermkt 18 years? Man, has it never occured to you to check what alternative were?

  • na_croi
    Croí Na hÉireann (@na_croi) reported

    @daphmc_ @Rugby_Scoop @virginmedia Not rattled at all. Any game v The ABs was always at the very best for Ireland a 50/50 game. We could have won that game after being 14-0 down but just left ourselves too much to do after a slow start. Disappointed but not rattled.

  • Edeaulx
    Adrian Weale (@Edeaulx) reported

    Hey @VirginMedia, does an incomprehensible email and one desultory telephone call when I wasn't at home and therefore not in a position to answer the 'security' questions constitute your only effort to resolve my complaint reference C-1907261424?

  • o00525600
    NEVER give up. (@o00525600) reported

    @TheMandyGall @ElectricIreland virgin media has threatened me with collecting heavies if I don't pay for service I never got I tried and tried to tell them I was moving but couldn't get to talk to anyone eventually in March I did but they didn't want to know my bill then was 37 e,now it's 157 e on and on on on

  • rafrafUk
    Joe Mama (@rafrafUk) reported

    Wow. I thought @virginmedia was bad but @skytv makes them look gooooood!