Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12 and BH17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 12/09/2025 04:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole E-mail
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomPoole Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • JCT6 James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia just been cut off for the third time by your contact centre!!!! Fuming!!! Your customer service is appalling!

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia so how many more hours are we going to have to wait for this problem to sorted out. Impossible to do any work when you cannot even have a reliable connection!

  • Gavin_Lifestyle Lifestyle Gardens Design & Build LTD (@Gavin_Lifestyle) reported from Poole, England

    Another day, trying to do admin at home. Another day and wanting to literally throw my @virginmedia router under a lorry!!! What is it with @virginmedia and their lousy WiFi???? Paying for a premium service and receiving something not far better than dialup!!

  • babyduck999 babyduck (@babyduck999) reported from Bournemouth, England

    @virginmedia can someone DM me please? I want to cancel my subscription but don't want to spend all day on the phone talking to someone who doesn't understand what I'm saying - thank you .

  • ithastheanswer Stuart Jones (@ithastheanswer) reported from Bournemouth, England

    . @virginmedia internet down again! Service status says up but I’ve checked with friends who live nearby and down for them too! BH7 area. We did have good internet for 2 days. What is going on? We were half way through a rented film!

  • MattandPt Matt Anderson (@MattandPt) reported from Poole, England

    @virginmedia my partner is trying to cancel her contract as we are moving. So far telephone not answered, account not recognised online and online chat makes you wait for ages then closes after a couple of minutes and she’s working so misses it. S/o has now been cancelled. Help!

  • PhilPay1 Phil (@PhilPay1) reported from Poole, England

    @virginmedia Hi, I cancelled my contract and it finished on 27 July. Just received an email saying my next (massively increased) payment is due on 11 August. Can’t login on the app or online to sort it. Can you help?

  • TomWJDavis Tom Davis (@TomWJDavis) reported from Poole, England

    @alex_tomkins @virginmedia Yep, down for the past 30 mins or so.

  • lizhearn4 lizhearn_ (@lizhearn4) reported from Bournemouth, England

    @virginmedia I need to give notice to not carry on the contract after the minimum term ends but because I can’t remember my password - and the website won’t let me change it - I can’t get in contact with anyone, can you help?

  • bmth_gooner BmthGooner (@bmth_gooner) reported from Bournemouth, England

    @virginmedia is virgin media down in bh9 area ?

  • echodaz Darren Slade (@echodaz) reported from Poole, England

    And my Virgin Media broadband and TV goes down for the second time this evening, just as I'm watching Wolf Blitzer do his thing on CNN.

  • NikiNoox Niki 💜 ◟̽◞̽ (@NikiNoox) reported from Bournemouth, England

    @virginmedia I keep getting spam calls from you, every day someone phones offering 'exclusive offers and discounts' and are rude.

  • MattandPt Matt Anderson (@MattandPt) reported from Poole, England

    Been on online chat for 6 hours with no response. AWFUL customer service @virginmedia

  • ithastheanswer Stuart Jones (@ithastheanswer) reported from Bournemouth, England

    . @virginmedia our internet has been terrible for the last three days, cost a fortune in mobile data because of this, service status says no problem, your own service test fails when we run it! Why are there so many problems in BH7 area over last few months?

  • Keifski Craig Keith (@Keifski) reported from Ringwood, England

    @Kate_likes_ @virginmedia I’m in the BH postcode and can’t even get Virgin Media.... annoying as the speed everywhere else is ****!

  • LonerganChris Chris Lonergan (@LonerganChris) reported from Poole, England

    @virginmedia guys so you know your customer service is the absolute worst! My router has completely died and your trying to send me an engineer now I have to wait 4 days so can’t work! The internet never works! £56 a month for what?!?!

  • steve_fall Steve Fall (@steve_fall) reported from Poole, England

    @virginmedia hi our remote for our v6 vox is playing up and not working as it should do. How do I get a replacement? Thanks

  • gxyred Jared (@gxyred) reported from Bournemouth, England

    @virginmedia FYI you guys have done some work in the BH8 area last week and since then our WiFi drops off all the time and is very slow. Pls can it be resolved.

  • gxyred Jared (@gxyred) reported from Bournemouth, England

    @virginmedia Says no known faults but on down detector there’s lots of reports. I don’t think the internet has ever gone down until y’all came to improve the service last week eek

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia any idea what’s happening why our region is having so many problems and when this will be rectified. This has been going on all day.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • stevelitchfield Steve Litchfield (@stevelitchfield) reported

    Broadband down in Woodley, Berks. Virgin. #virginmedia. Power issue to your cabinet, Virgin?

  • JamzRay Rayhan (@JamzRay) reported

    How do @virginmedia keep getting away with dropping calls especially after 40 mins. 2nd time this week smh charge so much with crap customer service. Text back asap

  • SlimNasty2013 Slim Gaming (@SlimNasty2013) reported

    I would like to THANK @virginmedia (sarcastically) for leaving someone like myself who has various health issues as I cancel their contract for incompetence, leaving me in SOLITUDE way to go ARSEHOLES!

  • AnonJ68 J4cky (@AnonJ68) reported

    Why am I paying line rental for a landline I never use. Just so I can get internet, wi-fi doesn't cut it for my son's PC. so I'm paying double 1 line rental & 1 internet. #scam #virginmedia

  • SlimNasty2013 Slim Gaming (@SlimNasty2013) reported

    I don't want to TELEPHONE your BS customer services who LIE to me, I want to login and CANCEL my services, but keep going around in circles trying to get me to call one of your USELESS members of staff, guess what DIRECT DEBIT CANCELLED! I'm done with you @virginmedia

  • UrbanRockChick Tiyah J (@UrbanRockChick) reported

    Hi @virginmedia, broadband is down but service status says all is working as it should!

  • andrewsaintsfc Andrew (@andrewsaintsfc) reported

    Also, @SkySportsF1 your coverage is poor. This and the last race have been heavily disrupted and loss of picture @virginmedia

  • thegymdays The Gym Days (@thegymdays) reported

    Finally cancelled @virginmedia there is no point to this service unless you want to watch friends on repeat or what you watched yesterday. Awful just awful. WiFi only is the way forward when you have @tiktok anyway @thegymdays 8 years of £85 a month is just to much. Happy days

  • thebellsarering Belley (@thebellsarering) reported

    So @virginmedia you’ve sent me today an adapter so I can plug my phone into you hub so we use the fibre network to make calls. Does this mean you will scrapping the line rental charge? And if not why not?

  • deepdiver456 S Blinkhorne (@deepdiver456) reported

    I'm never going with Virgin Media again. They just don't care about customers and I see their internet service is out AGAIN in my area. Total waste of time #virginmedia