Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12 and BH14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 01/26/2026 10:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Internet
United KingdomPoole TV
United KingdomBournemouth Internet
United KingdomPoole TV
United KingdomPoole Internet
United KingdomBournemouth Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia so how many more hours are we going to have to wait for this problem to sorted out. Impossible to do any work when you cannot even have a reliable connection!

  • MattandPt Matt Anderson (@MattandPt) reported from Poole, England

    @virginmedia my partner is trying to cancel her contract as we are moving. So far telephone not answered, account not recognised online and online chat makes you wait for ages then closes after a couple of minutes and she’s working so misses it. S/o has now been cancelled. Help!

  • mizzmjm7 Mandy Payne (@mizzmjm7) reported from Bournemouth, England

    @virginmedia what is happening to WiFi in Bournemouth? Day 2 and still no signal???

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia any idea what’s happening why our region is having so many problems and when this will be rectified. This has been going on all day.

  • MegzMakes_Music Meg Ben (@MegzMakes_Music) reported from Bournemouth, England

    @virginmedia thieves. Overcharged me for a service I didn’t even ask for

  • mizzmjm7 Mandy Payne (@mizzmjm7) reported from Bournemouth, England

    @virginmedia why is the WiFi down in Bournemouth?

  • lizhearn4 lizhearn_ (@lizhearn4) reported from Bournemouth, England

    @virginmedia I need to give notice to not carry on the contract after the minimum term ends but because I can’t remember my password - and the website won’t let me change it - I can’t get in contact with anyone, can you help?

  • PhilPay1 Phil (@PhilPay1) reported from Poole, England

    @virginmedia Hi, I cancelled my contract and it finished on 27 July. Just received an email saying my next (massively increased) payment is due on 11 August. Can’t login on the app or online to sort it. Can you help?

  • ithastheanswer Stuart Jones (@ithastheanswer) reported from Bournemouth, England

    . @virginmedia our internet has been terrible for the last three days, cost a fortune in mobile data because of this, service status says no problem, your own service test fails when we run it! Why are there so many problems in BH7 area over last few months?

  • babyduck999 babyduck (@babyduck999) reported from Bournemouth, England

    @virginmedia can someone DM me please? I want to cancel my subscription but don't want to spend all day on the phone talking to someone who doesn't understand what I'm saying - thank you .

  • mizzmjm7 Mandy Payne (@mizzmjm7) reported from Bournemouth, England

    @virginmedia Hi, I have been able to get through to someone yesterday. Some sort of service disruption but sorted now, thanks

  • TomWJDavis Tom Davis (@TomWJDavis) reported from Poole, England

    @alex_tomkins @virginmedia Yep, down for the past 30 mins or so.

  • babyduck999 babyduck (@babyduck999) reported from Bournemouth, England

    @virginmedia hi, can never get through on phone. Can someone contact me please about disconnecting TV service on 473463104. 12 contract at an end and don't want to pay extortionate amount next month. Thanks

  • LonerganChris Chris Lonergan (@LonerganChris) reported from Poole, England

    @virginmedia guys so you know your customer service is the absolute worst! My router has completely died and your trying to send me an engineer now I have to wait 4 days so can’t work! The internet never works! £56 a month for what?!?!

  • NikiNoox Niki 💜 ◟̽◞̽ (@NikiNoox) reported from Bournemouth, England

    @virginmedia I keep getting spam calls from you, every day someone phones offering 'exclusive offers and discounts' and are rude.

  • MattandPt Matt Anderson (@MattandPt) reported from Poole, England

    Been on online chat for 6 hours with no response. AWFUL customer service @virginmedia

  • mghowes Matthew Howes (@mghowes) reported from Bournemouth, England

    @virginmedia @LFCTV can you fix the audio please its unwatchable right now.

  • ithastheanswer Stuart Jones (@ithastheanswer) reported from Bournemouth, England

    . @virginmedia internet down again! Service status says up but I’ve checked with friends who live nearby and down for them too! BH7 area. We did have good internet for 2 days. What is going on? We were half way through a rented film!

  • Keifski Craig Keith (@Keifski) reported from Ringwood, England

    @Kate_likes_ @virginmedia I’m in the BH postcode and can’t even get Virgin Media.... annoying as the speed everywhere else is ****!

  • Gavin_Lifestyle Lifestyle Gardens Design & Build LTD (@Gavin_Lifestyle) reported from Poole, England

    Another day, trying to do admin at home. Another day and wanting to literally throw my @virginmedia router under a lorry!!! What is it with @virginmedia and their lousy WiFi???? Paying for a premium service and receiving something not far better than dialup!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Rebs121 Rebelious Rebs Klopp🏆 CHAMP19NS🏆 (@Rebs121) reported

    Virgin media services are absolutely awful and so is your customer service 😠 @virginmedia

  • roxyrct roxanne 🍒 (@roxyrct) reported

    been with @virginmedia for less than a month with no wifi & misleading fix times for the past 3 days. degree students WFH relying on the "superfast" broadband they advertise when previously it wouldn't even reach outside of the living room

  • thehallsat98 lisa meagher (@thehallsat98) reported

    @virginmedia been trying for days to arrange for a v6 box to be changed to a tivo. No luck on the phone or the text service.

  • Funzo83 Ais (@Funzo83) reported

    @virginhelp @virginmedia is the network down in Dublin? We have been out for an hour here, D14

  • didithitthespot Altered Beast (@didithitthespot) reported

    I find @virginmedia infuriating @Ofcom first the service is average at best. But worse is conflicting account information provided every time I call. On one call - i was told my bill would not increase,then i was told it would, then told incorrect & it wouldnt. Now its gone up.

  • Rabia53805467 Rabia (@Rabia53805467) reported

    @virginmedia after speaking to Adam at #virginmediaireland arranged a 2nd attempt at a phone upgrade over the phone. It's been 2days &it seems that this time again,issues.STILL no email confirmation the order, no expected delivery date after speaking on both phone&whatsapp to VM

  • EllenHa76793466 Ellen Hall (@EllenHa76793466) reported

    @scw55 @Sar111112222 @virginmedia There’s nothing wrong with social interaction online... it’s when it’s taken offline when it can be a problem e.g. swapping numbers. That is why this advert is so irresponsible.

  • ashdc1_ hov (@ashdc1_) reported

    virgin media WiFi is so bad

  • PaulMidgley13 P. Midgley (@PaulMidgley13) reported

    @virginmedia I was being asked to pay £90 for my last bill when it should have been £31 for the month,I was on to customer service for over an hour and they told me I only owe £7.40 which I paid. Today I received another email saying I still owe the remaining £82.20 !!!! Please advise !!

  • MullinsSophie elmer fudd (@MullinsSophie) reported

    @virginmedia our internet’s been down since 9am and your customer support are impossible to get an answer from. What is going on