Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12, BH14 and BH15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Internet | |
| Poole |
Internet | |
| Bournemouth |
Internet | |
| Bournemouth |
Internet | |
| Bournemouth |
Internet | |
| Bournemouth |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia Also, MOST of your customer service representatives are rude and don't know what they're talking about. Did you know one of them told me to dial 150 for CS, even though I clarified that I'm NOT a Virgin Mobile customer? "Yes, yes this still works for you sir." Nope.
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frazer railton
(@frazerrailton) reported
from
Bournemouth, England
@Stephen97257743 @YODELhell @virginmedia They are awfull I have stopped ordering things if yodel are there delivery service
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Deemers
(@DeemersPaul) reported
from
Poole, England
@virginmedia It was listed as extra charges, but not specificity what they relate to. When I called to cancel, I was told my final amount & these weren’t mentioned. I only want to know what they are, why is it so difficult to find out
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Carl Taylor
(@CarlJTaylor23) reported
from
St. Leonards and St. Ives, England
@virginmedia - twice I have been cut off when calling you this morning. Third time referred to complete a form on your website. Form doesn’t exist and wants me to hold for 45 mins for Live Chat! Not a great service!
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*monica jeffress
(@monicajtwin) reported
from
Bournemouth, England
@virginmedia And most expensive,horrid company
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Jamie Will
(@YoungJambo) reported
from
Bournemouth, England
@virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter
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Steve Fall
(@steve_fall) reported
from
Poole, England
@virginmedia I have no TV or Broadband. So I presume your crediting me for loss of service. #VirginDown #LossOfService
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bluemoonpete
(@bluemoonpete) reported
from
Bournemouth, England
@virginmedia how do I speak to someone? I use chatbot & give up after waiting for an agent for over 1hr,I send message & you will call back in 10 working days or I call and you say you are too busy & kill the call. HELP
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Matt Lawrence 📣
(@mattjlawrence) reported
from
Poole, England
@NigelGM @virginmedia They are only a communications company 🙄 do you have a Virgin landline mate? You can dial 150 for customer svcs if you have
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Carl Taylor
(@CarlJTaylor23) reported
from
St. Leonards and St. Ives, England
@virginmedia 2 hours and counting to try and cancel my contracts with you. What terrible service!
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Marty Caine - #Cromwellians
(@Marty_Caine) reported
from
Poole, England
2 hours listening to repeated **** music waiting to get through to @virginmedia and still no joy and no internet!!!!!
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia That link irrelevant as my issue does not come under any of those topics.
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steve dominey
(@domo13afcb) reported
from
Poole, England
@virginmedia why’s the red button not working for sky sports..just says there’s nothing live on it
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Adrian
(@Adywakey) reported
from
Poole, England
@virginmedia any chance of getting the broadband back on in BH17 area. Been down for an hour. Bad drills.
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Matt Simpson
(@_Matt_Simpson_) reported
from
Bournemouth, England
@virginmedia my WiFi doesn’t work and I have no idea why, or where even to start. Could you help please?
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia If I'm a customer of yours and need customer service, you put me through to a call centre in India that provides wrong information. If I call and say I'd like to sign up as a new customer, I get UK/Ireland call centres... This is wrong. Do better.
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Carl Taylor
(@CarlJTaylor23) reported
from
St. Leonards and St. Ives, England
@virginmedia - 3 times I got cut off on the phone trying to tell you I need to cancel, now been moving to 3 different ‘live chat’ people and still not sorted. Even if you do cover my new house in the future I will not come back.
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia The call was this morning btw. If only she was the only rude and unhelpful member of your customer service team, but no... Apart from maybe 2 of the 10 people I have spoken to this week, everyone else had the same attitude. Very unprofessional. Go read my 4 complaints.
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Elayne (she/her)
(@elayne100360) reported
from
Bournemouth, England
@virginmedia @virginhelp Too long & complicated here, I want to send info via email to you. You need to read it to respond & help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Tree
(@SteveTree8) reported
@virginmedia my Blueyonder email stopped working this pm. No idea why and I can't see any issues online. Others having this problem?
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AetnarBrog
(@AetnarBrog) reported
@virginmedia It is still BROKEN yet folks are supposed to use email addresses in their security matters. You must fix this for yr genuine & longstanding NTL customers. How can we communicate when U leave things untested & BROKEN? We will continue to Complain & Post till u fix it.
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Claire Fullick
(@ClaireMF) reported
@virginmedia 😳😡 still poor service ….. can’t wait to get out of my contract
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Grumpy Gay
(@jockthumper) reported
@virginmedia This whole process from start until now has taken up 2 days. All of this started with me complaining about a broken router. It now looks like I've wasted my time on the phone with CS. I need this sorted pls.
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Joshua
(@_JA91) reported
Absolutely appalling service from @virginmedia over the past few weeks. No TV or internet services over the x mas period. Constantly told to reset everything and take the wires out of the internet modem when speaking to customer services...
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R
(@justbecks) reported
@virginmedia I don't have any network connection. Can't make any calls
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Ledwards
(@lewis_edwards9) reported
@virginmedia I am a new customer, have had two instillation days cancelled and have been on the phone for 1 hour and 15 and you have cancelled the call. Is this your customer service levels? My partner is not able to work until you have sorted this problem
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tare of the ramen
(@bokehthenramen) reported
Hi @virginmedia, our upload speed is terribly slow. I can't ring up currently but would love some help through the online chat facility if that's still an option. I can't see anything on your website unfortunately.
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FRANCES HUGHES
(@FRANCES52181992) reported
@virginmedia This outage has been since 13/12, how can that even be possible for a large national internet provider? I don’t think you’re operators are telling us the truth.
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MM70
(@MM7030203295) reported
@virginmedia 1 hour and 5 mins on hold , then you clear the line , got to love the service