Virgin Media Outage Report in Poole, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Poole come from postal codes BH12 and BH14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
Internet | |
| Poole |
TV | |
| Poole |
Internet | |
| Bournemouth |
Wi-fi | |
| Bournemouth |
Internet | |
| Poole |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
-
Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia Best bit total call 1hr 40 even through to complaints and my services haven’t even been changed ,gotta ring again its as if the conversation never happens ffs
-
George Gordon
(@_George_Gordon_) reported
from
Poole, England
@virginmedia on the phone to you for 45 minutes and the issue didn’t get resolved so your staff hung up 🤬 terrible customer service!!
-
keith parker
(@nishikoi1) reported
from
Hamworthy, England
@virginmedia I did all that and made 4th phone call yesterday,,no bag or box by next wk, its going in the bin,,,and your customer service is so rude,,,
-
Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia Bh10 4bt is the main issue
-
keith parker
(@nishikoi1) reported
from
Hamworthy, England
@virginmedia Not very helpfull, in fact damn rude
-
Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia No worries ,is there a problem with webmail or mail in general as it keeps coming back with a error
-
Ecto 🇬🇧
(@Ecto_Husky) reported
from
Bournemouth, England
@virginmedia Not surprisingly it's still down, I've registered this via the 'my virgin' portal and also filed a complaint
-
Simon Phillips #FBPE🔶️
(@Simon_Phillips) reported
from
Bournemouth, England
@michael_norbury @virginmedia Exactly the same issue here in Bournemouth. It said it would be fixed at 6pm and got an email saying it was fixed. It appears not to be fixed... I'm guessing it's not fixed. ☹
-
wendy kennedy
(@wendyk33) reported
from
Bournemouth, England
@virginmedia frustrated with the customer services when trying to change my elderly parents DD as my father has passed away, totally unsympathetic and unhelpful, after being on hold for over 20 mins, still unresolved
-
Michele Hardy
(@michele4675) reported
from
Bournemouth, England
@virginmedia I have an issue with my tv and broadband connections. I think I may need an engineer to come out and have a look at connections
-
Ecto 🇬🇧
(@Ecto_Husky) reported
from
Bournemouth, England
@virginmedia Every single day this week I have lost internet connectivity with problems reported in my area! As a new customer if this is a sign of things to look foward to then I think I'll switch back, getting pissed off now to be honest
-
Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia we have had Internet and TV trouble for weeks and now it's currently hours at a time. Yes least now it's acknowledging there is an issue in area but nothing seems to be a perm fix. Because it's only hours we are not compensated and yet I'm using my data up too.
-
Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia Already said I had downloaded it. When I try and look when it has issues it says it is offline and it is next to the TV and not behind it or anything else.
-
Michele Hardy
(@michele4675) reported
from
Poole, England
@virginmedia hi, I’ve been trying to get through to you guys for the last 40 mins but no answer and have heard the same songs 4 times each. Need help with phone line as not working properly. Please dm me. Many thanks
-
Lee Stacey (Pilchard)
(@LStacey) reported
from
Bournemouth, England
@virginmedia I think you have misunderstood my intent. I am telling you that your user experience is poor. I’m not reporting a disruption in the service, I am criticising it. Also, I am a customer, not a beta tester.
-
babyduck
(@babyduck999) reported
from
Christchurch, England
@virginmedia Ok, I'm an existing customer with an XL package + 2 TiVo boxes. I would like to know how much a second identical package would cost me at another property running both alongside each other. Hoping for a good deal
-
James Huckle
(@Hucklehoff) reported
from
Bournemouth, England
@virginmedia please can you explain why my traffic light is flashing green on my router All Internet access is down and I urgently need to work from home. Please can you urgently assist
-
Michele Hardy
(@michele4675) reported
from
Bournemouth, England
@virginmedia There is no issue currently in the area with tv or broadband
-
James Huckle
(@Hucklehoff) reported
from
Bournemouth, England
@virginmedia Yes and says no issues. All the sudden around 11.30 internet went dead and the traffic light was flashing green on the super hub 2 router
-
Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia No and there never seems to be anything on the service status either. Always says its fine I also have the connect app which is when it states its turned off when it's clearly on.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
lee marshall
(@marslee73) reported
@virginmedia There isn’t one and never has been, have a read of your community pages and they will tell you the same. There was no need to cancel it as I never requested that,….
-
My Old Man Said
(@oldmansaid) reported
@MyloAVFC @saltervilla I've never been tortured by waterboarding, but I can't imagine it being any worse than dealing with Virgin Media's customer service.
-
Joseph Hughes
(@J_HSH93) reported
@virginmedia Hello I have called and reported this issue again and have reported it on social media. Will you offer compensation, or can I please leave the contract? Every few days channels go and wifi service is down
-
Paul McIlroy
(@pmcilr10) reported
@virginmedia worst service ever. Super poor speed constantly but apparently no issues. Reset of router doesn’t help same message of try again tomorrow. To make it worse can never talk to anyone about the continuing issue
-
Michael O'Sullivan
(@ProSecurityMag) reported
@virginmedia Shouldn’t be so difficult to terminate a contract and leave surely?
-
Eve Ainsworth
(@EveAinsworth) reported
@virginmedia why have I had no internet/tv for days now? Website shows no issues. I can’t face ringing your call centre
-
Gav
(@Gavlar_9) reported
@virginmedia having connection problems again even though it was working fine all day but now it's broken again why fix something that ain't broken 🤦🤦
-
Kevin Child
(@KevDocChild) reported
@virginmedia I simply want to talk with someone about changing my package e.g. better broadband less TV or cancelling my account. Current charges are becoming too expensive in current climate. 45 mins wasted on phone, hours waiting on WhatsApp. simply very poor customer service/experience
-
Mrs G 🍃
(@Polly_Gall) reported
@Teacherglitter @virginmedia I’m having trouble with @virginmedia too. Apparently their ‘systems’ were down today. That doesn’t explain their ineptitude every other day of the week though. I’ve spent 2 hours on hold to them in the last few days and no further forward 🤯
-
Sarah Clark🌹🏴🏉
(@Canarymummy) reported
@martinimarie @virginmedia Don't get me started.Requested a data SAR request as I was basically called a liar - only received part of the calls I requested.Called them & was promised the rest would be sent within 3 days.still waiting nearly a month later. Not impressed with their level of customer service