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Virgin Media outages and service status in Poole, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Poole, including 1 direct report.
  • The most common problems reported in this area mention Internet and TV.
  • The most recent signal from this area was received Aug 20, 10:11 PM GMT+1.
  • 67% Internet (67%)
  • 33% TV (33%)

The latest reports from users having issues in Poole come from postal codes BH15 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 21: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth, and Poole.

CityProblem TypeReport Time
Bournemouth Internet 15 hours ago
Poole TV 9 days ago

Nearby cities with recent reports

Bournemouth

1 recent signals

15 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • mizzmjm7
    Mandy Payne (@mizzmjm7) reported from Bournemouth, England

    @virginmedia what is happening to WiFi in Bournemouth? Day 2 and still no signal???

  • lisaculling
    Lisa (@lisaculling) reported from Bournemouth, England

    @virginmedia down again BH7 😤

  • wheresTARIQ
    Tariq (@wheresTARIQ) reported from Ashley Cross, England

    Virgin media still down. Thought it be fixed by the time I’m home @virginmedia

  • EarlyyearsRosa
    Rosa Collins (@EarlyyearsRosa) reported from Bournemouth, England

    @RuralMHMatters @virginmedia had a mobile dongle for the internet, perhaps they can help??

  • gxyred
    Jared (@gxyred) reported from Bournemouth, England

    @virginmedia FYI you guys have done some work in the BH8 area last week and since then our WiFi drops off all the time and is very slow. Pls can it be resolved.

  • CharlotteLois
    locharlotte (@CharlotteLois) reported from Poole, England

    @virginmedia pay for your “fastest” broadband for it not to load most days! Absolutely horrendous price I pay for a rubbish service!

  • elayne100360
    Elayne (she/her) (@elayne100360) reported from Bournemouth, England

    @virginmedia @virginhelp Too long & complicated here, I want to send info via email to you. You need to read it to respond & help.

  • MrLeesRamblings
    Lee Winter™ (@MrLeesRamblings) reported from Bournemouth, England

    I've never known a company swing their **** around about their broadband service like @virginmedia do, when the service is so bad Today, we have connected to disconnected to connected, every 30 secs or so repeating Fun when youre trying to work let me tell you

  • ScotHayes_
    Scot Hayes (@ScotHayes_) reported from Bournemouth, England

    @virginmedia you are ******* shite! Can't wait to cancel!!

  • Adywakey
    Adrian (@Adywakey) reported from Poole, England

    @virginmedia any chance of getting the broadband back on in BH17 area. Been down for an hour. Bad drills.

  • BelvoirCchurch
    Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England

    @virginmedia ,is it worth trying to call customer service today, will anyone answer the call or is it more hours on hold before being cut off?

  • tragic_velvet
    The Ginger Bear (@tragic_velvet) reported from Bournemouth, England

    Called virgin media last week. Part 1 Me - I'd like to cancel please. VM - you can't, it can only be a minimum of 60 before your contract ends. Called back today (less than 60 days) Me - I'd like to cancel please VM - I can see another agent has already cancelled.

  • TamzLALee
    Tamzin L A Lee (@TamzLALee) reported from Poole, England

    @virginmedia spent over an hour on the phone now and have been cut off twice when I should of been transferred. I don’t actually know how you are still a running company, I have never had to deal with anyone more useless before

  • MattandPt
    Matt Anderson (@MattandPt) reported from Poole, England

    Been on online chat for 6 hours with no response. AWFUL customer service @virginmedia

  • Greenerthegoat
    Luke Green (@Greenerthegoat) reported from Hamworthy, England

    @virginmedia hi ever since your connection went down the other day our WiFi has been appalling can you tell me if a signal is down in the area or something. Thanks

  • Philip_AnthonyB
    Philly B (@Philip_AnthonyB) reported from Poole, England

    @notorious_twub I was with @virginmedia for several years, no end of problems. And their customer service is shocking. I moved to @VodafoneUK for broadband and they have been fantastic. I won’t go back to VM.

  • Keifski
    Craig Keith (@Keifski) reported from Ringwood, England

    @Kate_likes_ @virginmedia I’m in the BH postcode and can’t even get Virgin Media.... annoying as the speed everywhere else is ****!

  • bmth_gooner
    BmthGooner (@bmth_gooner) reported from Bournemouth, England

    @virginmedia is virgin media down in bh9 area ?

  • NikiNoox
    Niki 💜 ◟̽◞̽ (@NikiNoox) reported from Bournemouth, England

    @virginmedia I keep getting spam calls from you, every day someone phones offering 'exclusive offers and discounts' and are rude.

  • YoungJambo
    Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia Also, MOST of your customer service representatives are rude and don't know what they're talking about. Did you know one of them told me to dial 150 for CS, even though I clarified that I'm NOT a Virgin Mobile customer? "Yes, yes this still works for you sir." Nope.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Scottish_VAR
    Scottish_VAR (@Scottish_VAR) reported

    @heid_the_baw_ @virginmedia I have moved to smarty mobile hub. I pay 20 a month for unlimited data, its a rolling month contract and uses three signal. Its great you can take it away with you to hotels or away on holiday.

  • gmkfyi
    Glenn Matthew (@gmkfyi) reported

    @virginmedia @O2 I can only assume the reason I’m getting an IDF-12B error is because I’m now using a Sky connection rather than a Virgin one. Same computer, no VPN… Trying to get into my O2 account btw… which support line do I contact?

  • septembercott
    Philip Drury (@septembercott) reported

    Now I see why Virgin Media is scored so badly for customer service. They ask you to DM, which takes you to a useless Chat Bot! Pointless @virginmedia

  • BissellJane1
    Jane Bissell (@BissellJane1) reported

    @virginmedia another day without any internet and impossible to get a refund I had 2 days last month without service but all your staff are interested in is trying to sell products I don’t want I’ve reduced all products due to cost of living but I’m still getting calls every day

  • sadelta99
    Andy (@sadelta99) reported

    @andy_nicks60 @virginmedia Thinking of leaving them myself due to this same issue - don’t want just a Streaming box - and their info during a fault is absolutely ridiculous and too many lies

  • UncommonNeutral
    Tó's Right Foot (@UncommonNeutral) reported

    @longlaneroyal @virginmedia I don't understand why anyone uses Virgin Media. I've literally never met a happy customer of theirs. Plusnet forever and always.

  • Smallworth_xx
    scfc 💙 (@Smallworth_xx) reported

    @virginmedia @TheAFC0522 Been like this since Friday so don’t act like it’s just today ? Do we get a bill reduction for numerous days without a service we pay for ?

  • andybullyuk
    Andy 👥 ◣ ◢ 🐺(Bully) (@andybullyuk) reported

    @virginmedia @nicolajames38 What a stupid question , Of course shes a Virgin Media customer , Theres no other reason why she would be contacting you otherwise

  • UtuggUmwere43v
    John Martin (@UtuggUmwere43v) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_Best_IPTV51 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • _SonOfTheDesert
    Kaiser Soothsays (@_SonOfTheDesert) reported

    Hey, @virginmedia, I don’t have a problem with @SkySports. What I DO have a problem with is channels stuttering. Will the software update solve that?