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Virgin Media outages and service status in Poole, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Poole, including 0 direct reports.
  • The most common problems reported in this area mention Internet and TV.
  • The most recent signal from this area was received Aug 12, 9:15 PM GMT+1.
  • 67% Internet (67%)
  • 33% TV (33%)

The latest reports from users having issues in Poole come from postal codes BH15 and BH12 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole, and Bournemouth.

CityProblem TypeReport Time
Poole TV 6 days ago

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • LaurenSTompkins
    Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    Any idea @virginmedia why for the last couple of weeks my virgin box has been recording programmes completely randomly. Programmes i never watch nor ever recorded? This has happened to four different shows this week alone?

  • officer_cartman
    Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia But thanks,they have put me on the deal I did t want abs now I will cancel in the next 13 days ie coming off ,the fact of being treated akin with contempt is mind boggling from a rentions point of view

  • PhilPay1
    Phil (@PhilPay1) reported from Poole, England

    @virginmedia Hi, I cancelled my contract and it finished on 27 July. Just received an email saying my next (massively increased) payment is due on 11 August. Can’t login on the app or online to sort it. Can you help?

  • LaurenSTompkins
    Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia any idea what’s happening why our region is having so many problems and when this will be rectified. This has been going on all day.

  • JCT6
    James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia just been cut off for the third time by your contact centre!!!! Fuming!!! Your customer service is appalling!

  • elayne100360
    Elayne (she/her) (@elayne100360) reported from Bournemouth, England

    @virginmedia another outage in BH6

  • Philip_AnthonyB
    Philly B (@Philip_AnthonyB) reported from Poole, England

    @notorious_twub I was with @virginmedia for several years, no end of problems. And their customer service is shocking. I moved to @VodafoneUK for broadband and they have been fantastic. I won’t go back to VM.

  • mrslisataylor
    Lisa Taylor (@mrslisataylor) reported from Bournemouth, England

    @virginmedia I pay a lot of money every month for high speed fibre, but at the moment this is terrible. I reset my router every morning, but this morning I can’t stream 1 video (through Ethernet) to work out to even with no other devices working.

  • YoungJambo
    Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia The call was this morning btw. If only she was the only rude and unhelpful member of your customer service team, but no... Apart from maybe 2 of the 10 people I have spoken to this week, everyone else had the same attitude. Very unprofessional. Go read my 4 complaints.

  • BelvoirCchurch
    Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England

    @virginmedia How will we know when you have sorted out the mess at your end? Will you let me know or do I have to keep spending my money calling you listening to that awful out of tune hold music?

  • steve_fall
    Steve Fall (@steve_fall) reported from Poole, England

    @virginmedia hi our remote for our v6 vox is playing up and not working as it should do. How do I get a replacement? Thanks

  • LaurenSTompkins
    Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia That link irrelevant as my issue does not come under any of those topics.

  • ljw1414
    Lesley Westmoreland (@ljw1414) reported from Bournemouth, England

    @virginmedia what do we do when I’ve contacted you 3 times , cut off & have no mobile phone service , rubbish internet , done all diagnostic checks ? Husbands mobile the same !

  • afcbbeachboy
    Nick Smith (@afcbbeachboy) reported from Poole, England

    @paulwarsash @virginmedia These large companies treat customers like crap .

  • babyduck999
    babyduck (@babyduck999) reported from Bournemouth, England

    @virginmedia hi, can never get through on phone. Can someone contact me please about disconnecting TV service on 473463104. 12 contract at an end and don't want to pay extortionate amount next month. Thanks

  • officer_cartman
    Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia I have to start it all again ,lost the Will and also managed to mess tfr or number to the o2 sim ,words fail me

  • ScotHayes_
    Scot Hayes (@ScotHayes_) reported from Bournemouth, England

    @virginmedia you are ******* shite! Can't wait to cancel!!

  • chefmike56
    Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia hi I'm a disabled guy who works from home using your equipment is there a problem in bournemouth if not 10 guys digging road cut through my cables lost the lot

  • MikeWalker2012
    Mike Walker (@MikeWalker2012) reported from Poole, England

    Absolutely loath @virginmedia's over priced 360, and like their customer service, it's just rubbish, can't wait for @CityFibre to go online in our area so that I can trash VM, even if I have to take a hit when I cancel as locked into a contract at the mo, it'll be worth it!😡😠

  • CarlJTaylor23
    Carl Taylor (@CarlJTaylor23) reported from St. Leonards and St. Ives, England

    @virginmedia - 3 times I got cut off on the phone trying to tell you I need to cancel, now been moving to 3 different ‘live chat’ people and still not sorted. Even if you do cover my new house in the future I will not come back.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KeithT3103
    Keith Tracy (@KeithT3103) reported

    @bmstewart2004 I cancelled my Virgin Media contract at £125, a week of my ignoring their calls I spoke with them and agreed a new contract at £40. Never let it roll over more than one year

  • pgreen83
    Paul Green (@pgreen83) reported

    @virginmedia Could you reply to my DM? Absolutely shocking service with no accountability. £120 a month for what? No service, no customer service! Potentially you are in breach of contract and now ignoring customer complaints. Not a good look this!!

  • Smallworth_xx
    scfc 💙 (@Smallworth_xx) reported

    @virginmedia @TheAFC0522 Been like this since Friday so don’t act like it’s just today ? Do we get a bill reduction for numerous days without a service we pay for ?

  • RorgViking
    VikingRik (@RorgViking) reported

    @IainSankey @virginmedia Virgin are awful, used to work for the Megastores. Brandon's a ****

  • BlakeyCb48
    cheryl blake (@BlakeyCb48) reported

    @virginmedia sky+ not working at all I think it’s the same all over since the update absolutely shocking considering the prices we pay

  • Johnm692
    Johnm69 (@Johnm692) reported

    @virginmedia why can a new customer get a better deal than someone who's been with you for years???....one way to lose my custom that's for sure

  • IainSankey
    Iain Sankey (@IainSankey) reported

    Appalled at Virgin Media @virginmedia I was paying £105 a month for a TV package and landline phone I never use. All I want is the broadband. So I try to fix this and get told that having the internet alone will cost more more than the 'improved' £65 contract for all 3 things!

  • Katuhstrophikz
    Katuhstrophikz (@Katuhstrophikz) reported

    @elliviant See if you can get with virgin media they have a new customer discount as well

  • Gary_P_Jackson
    Gary Jackson 🇺🇦 🍻🎙📻 (@Gary_P_Jackson) reported

    @JFab208 @virginmedia 28 August according to service status

  • Ahwellnevermind
    JC (@Ahwellnevermind) reported

    @IainSankey @virginmedia They’ve been like it for years. Deliberately make it difficult for customers to leave. Terrible company