Virgin Media outages and service status in Poole, England

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth, and Poole.

City	Problem Type	Report Time
Bournemouth	Internet	15 hours ago
Bournemouth	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

• 
  Stuart Jones (@ithastheanswer) reported 11 minutes ago from Bournemouth, England

  . @virginmedia internet down again! Service status says up but I’ve checked with friends who live nearby and down for them too! BH7 area. We did have good internet for 2 days. What is going on? We were half way through a rented film!

• 
  Elayne (she/her) (@elayne100360) reported 14 minutes ago from Bournemouth, England

  @virginmedia @virginhelp Too long & complicated here, I want to send info via email to you. You need to read it to respond & help.

• 
  Mandy Payne (@mizzmjm7) reported 15 minutes ago from Bournemouth, England

  @virginmedia why is the WiFi down in Bournemouth?

• 
  Jamie Will (@YoungJambo) reported 20 minutes ago from Bournemouth, England

  @virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter

• 
  It’s Me .... Amy (@BambiAmy78) reported 22 minutes ago from Bournemouth, England

  @deborabora @virginmedia I am so glad I left them in 2017 having suffered poor internet for over 2 years. Constant issues when I was in BH6.

• 
  Scot Hayes (@ScotHayes_) reported 26 minutes ago from Bournemouth, England

  @virginmedia you guys are shocking. Honestly can't wait to cancel my contract with you guys!

• 
  Jamie Will (@YoungJambo) reported 26 minutes ago from Poole, England

  @virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.

• 
  Mark Bates (@officer_cartman) reported 29 minutes ago from Bournemouth, England

  @virginmedia Basically cut a long story I did agree a deal however it appears despite me asking for confirmation and then saying yes they put through the wrong one ,I chatted again this morning and basically told no you can’t ,it was literally like the new customer deal with a minor variation

• 
  Matt Lawrence 📣 (@mattjlawrence) reported 29 minutes ago from Poole, England

  @NigelGM @virginmedia They are only a communications company 🙄 do you have a Virgin landline mate? You can dial 150 for customer svcs if you have

• 
  Jeremy Clarke (@BelvoirCchurch) reported 30 minutes ago from Bournemouth, England

  @virginmedia ,is it worth trying to call customer service today, will anyone answer the call or is it more hours on hold before being cut off?

• 
  Phil (@PhilPay1) reported 32 minutes ago from Poole, England

  @virginmedia Hi, I cancelled my contract and it finished on 27 July. Just received an email saying my next (massively increased) payment is due on 11 August. Can’t login on the app or online to sort it. Can you help?

• 
  Emma Page (@wordsbypage) reported 33 minutes ago from Bournemouth, England

  The Internet dropping out or down to next to nothing every 10 minutes since midday wouldn’t be an issue if I didn’t have a deadline. @virginmedia remind me why I am paying for the top package.

• 
  Carl Taylor (@CarlJTaylor23) reported 42 minutes ago from St. Leonards and St. Ives, England

  @virginmedia - 3 times I got cut off on the phone trying to tell you I need to cancel, now been moving to 3 different ‘live chat’ people and still not sorted. Even if you do cover my new house in the future I will not come back.

• 
  michael bass (@1972madmike32) reported 42 minutes ago from Poole, England

  @virginmedia Can you sort out BBC 1 ,as it's laggy as and like it's running at too slow speed ,it has been for last hour .

• 
  Mark Bates (@officer_cartman) reported 42 minutes ago from Bournemouth, England

  @virginmedia I bet much doubt you can help ,I agreed a rention yesterday and they processed wrong deal went to redo it and time ran out and now won’t do it ans basically saying that’s not what was agreed despite screenshots .offcom I here come

• 
  Jared (@gxyred) reported 48 minutes ago from Bournemouth, England

  @virginmedia Says no known faults but on down detector there’s lots of reports. I don’t think the internet has ever gone down until y’all came to improve the service last week eek

• 
  Jared (@gxyred) reported 50 minutes ago from Bournemouth, England

  @virginmedia FYI you guys have done some work in the BH8 area last week and since then our WiFi drops off all the time and is very slow. Pls can it be resolved.

• 
  Craig Keith (@Keifski) reported 54 minutes ago from Ringwood, England

  @Kate_likes_ @virginmedia I’m in the BH postcode and can’t even get Virgin Media.... annoying as the speed everywhere else is ****!

• 
  Lisa Channell (@channell_lisa) reported 54 minutes ago from Bournemouth, England

  @Rebeccaswain10 @virginmedia Is it really that bad? X

• 
  Michael Darracott (@chefmike56) reported 56 minutes ago from Bournemouth, England

  @virginmedia hi I'm a disabled guy who works from home using your equipment is there a problem in bournemouth if not 10 guys digging road cut through my cables lost the lot

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephen Hampson (@StephenHampson) reported 5 minutes ago

  @virginmedia Sent one. Managed to fix it late at night but no help on your website for the streaming box so seems you don't act on your feedback and the remote app failed to work.

• 
  John Malcolm (@johnmalcolm1970) reported 6 minutes ago

  @virginmedia WTF is up with your service lately in PA1? I've logged 309 disconnections in the past week (101 of those in the past day - 439 in month). All I get from your service status page is "Intermittent signal in your area". Is it the weather? Do I need a new hub?

• 
  Alicia Folge (@ASoria34455) reported 9 minutes ago

  @virginmedia @virginmedia how can you leave customers without access to internet for days in 2026? I just came back from South America & when we had a problem it was fixed within the hour, you really can’t do better?

• 
  Simon Fitzgerald 🇺🇦 (@Bargainhunter85) reported 10 minutes ago

  @virginmedia We sent back our equipment weeks ago and now we have a message saying we’re being charged £90 can you help?

• 
  Debzy G 🦅🐦‍⬛🦉 (@brummiedebz) reported 12 minutes ago

  @shashpatel23 @virginmedia @HopeForTo Honestly, it’s a joke! Saying 8:07pm fix time here in Birmingham! If I hadn’t been forced to upgrade my V6 box to 360 software I’d still be able to access the tv channels!! But because 360 relies on wifi connection I can’t get any tv!! 🤯🤯😡😡

• 
  Steven Byrne (@Lavelle250187) reported 15 minutes ago

  @virginmedia Your service is disgraceful. I joined less than a month ago and my internet has already failed twice. 1st time it was down for 3 days, now it’s been 2 days and could be a week. I want to leave your awful service, but you won’t let me. This is not what was promised!

• 
  Helen Black (@helsblack) reported 21 minutes ago

  @virginmedia It's back on been an outage this morning

• 
  Bill Kilvington 💙 FCODP, FRCA (@BillKilvington) reported 22 minutes ago

  @virginmedia This isn't working is it. Asking if I'm available 'now' to answer security questions, when I respond yes you didn't get back to me for 3 hours. When, oddly I was no longer available. Very poor.

• 
  Debzy G 🦅🐦‍⬛🦉 (@brummiedebz) reported 23 minutes ago

  @virginmedia @HopeForTo There are people from various areas of the UK telling you that they have a WiFi outage at the same time Service checker confirms it for those who’ve told you. Which means it’s not an equipment issue. It’s a Virgin Media national issue and yet no announcement on here

• 
  David Owens (@DavidOw38948049) reported 28 minutes ago

  @virginmedia Why can I not talk or communicate with Virgin Only reply I get after telling you I am Not a customer and do NOT want to join is “Just to check, are you an existing customer, are you looking to join Virgin Media, or have you recently made an order?” I have said no