Virgin Media outages and service status in Poole, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Poole, including 0 direct reports.
- The most common problems reported in this area mention Internet and Phone.
- Internet (67%)
- Phone (33%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth, and Poole.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth
|
Internet | 11 days ago |
|
Bournemouth
|
Phone | 14 days ago |
Community Discussion
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Aaron (@aarons1308) reported from Bournemouth, EnglandAnyone else on @virginmedia having Issues with the sound on @nickjr ? Daughter wanted to watch it but it was making a horrible sound and still is 🧐
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Care Bear (@active_doug) reported from Poole, EnglandVirgin email been since 8am this morning. Spoke with a person they reset password still not able to login after 12 hours 😡. Not good enough Virgin Media
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Elayne (she/her) (@elayne100360) reported from Bournemouth, England@virginmedia another outage in BH6
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Jamie Will (@YoungJambo) reported from Bournemouth, England@virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter
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Jack Ransom (@JackRansom4) reported from Burton, England@virginmedia please can someone help? WFH and Wifi constantly dropping out (as per usual). Tried all the resets, still not working.
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Andrew Dear 💙 (@spongedaddy67) reported from Burton, England@virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…
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Darren Slade (@echodaz) reported from Poole, EnglandAnd my Virgin Media broadband and TV goes down for the second time this evening, just as I'm watching Wolf Blitzer do his thing on CNN.
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Stuart Jones (@ithastheanswer) reported from Bournemouth, England. @virginmedia our internet has been terrible for the last three days, cost a fortune in mobile data because of this, service status says no problem, your own service test fails when we run it! Why are there so many problems in BH7 area over last few months?
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Matthew Howes (@mghowes) reported from Bournemouth, England@virginmedia @LFCTV can you fix the audio please its unwatchable right now.
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Phil (@PhilPay1) reported from Poole, England@virginmedia Hi, I cancelled my contract and it finished on 27 July. Just received an email saying my next (massively increased) payment is due on 11 August. Can’t login on the app or online to sort it. Can you help?
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Emma Goddard (@goddard95) reported from Christchurch, England@virginmedia Nope, dreadful. That’s not customer service, that’s off loading to a computer. Not helpful for a 87 year old.
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Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England@virginmedia That link irrelevant as my issue does not come under any of those topics.
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Emma Goddard (@goddard95) reported from Christchurch, England@virginmedia Hey Virgin Media, the connection in Christchurch Dorset is unbelievably slow & customer service dreadful, all for £75 a month!!
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Tamzin L A Lee (@TamzLALee) reported from Poole, England@virginmedia this is an absolute joke now, I do not have time to just sit on hold all day. You clearly make it impossible for people to cancel their contracts on purpose
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Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, EnglandHey @virginmedia all of last night and now this morning my home broadband is not working. I’ve reset the router several times not made any difference.
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lizhearn_ (@lizhearn4) reported from Bournemouth, England@virginmedia I need to give notice to not carry on the contract after the minimum term ends but because I can’t remember my password - and the website won’t let me change it - I can’t get in contact with anyone, can you help?
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Craig Keith (@Keifski) reported from Ringwood, England@Kate_likes_ @virginmedia I’m in the BH postcode and can’t even get Virgin Media.... annoying as the speed everywhere else is ****!
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keith nigel ward (@keithward329) reported from Bournemouth, England@virginmedia another scam today, 01623472871 close them down
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Carl Baldwin (@DarkchatCarl) reported from Poole, England@virginmedia can someone please help regarding package changes that aren't what we agreed? 2 hour chat on Thurs agreed new price with customer svce. Confirmation received shows more expensive price. Easy way to fix? Don't want to try cust svc again, I don't have 2 hours!
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Scott Bishop (@IAMBiSH1) reported from Poole, England@Sir_Alan_ @virginmedia Oh mate that sucks!! Fingers crossed that it’s not to disruptive!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Seren 7 (@Seren_7) reported@virginmedia your online chat to us hasn’t worked for over 6 weeks. I have only been able to cancel today after being on a 1 hour call. Please advise when my account will be credited?
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Pedro Montes de Oca (@montesdeocapj) reportedI need a lawyer or a support group to help me file a complaint against Virgin @virginmedia regarding issues with their internet service.
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For Hod,for Harry,for England & St george (@CoulsdonTHFC) reported@virginmedia over a month with broadband issues, still not rectified after being told intermittent service, engineer visit & new router. Now intermittent service AGAIN .Quick enough to raise prices but not fix problems. Still no compensation either. NOT HAPPY 😡
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Chris4RAFC (@Chris4RAFC) reported@DGardinerSPUD Yes of course i was at Wembley but did watch it back on DAZN and was brilliant Well tonight of course you were at the game but I had to watch from home and in 2nd half it went off twice to a black screen as in the picture had to come out and go back in, Never miseed any goals tho Since sky sports + launched when you now press the red button to watch games its been crap I am direct with sky and not with virgin media who also had problems with there service for over a week with sky sports +
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🏴 Simon Forsyth 🏴 (@superbairn) reported@virginmedia are you trying to call ref my complaint. I believe I am trying to be scammed by people claiming to be from Virgin.
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Paddy Sweeney (@PaddySw99745534) reported@virginmedia @pholmes38 Repeatedly sent messages/emails explaining the issues. You don’t appear to know what you are doing. Awful customer service. Paddy Sweeney
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Nick Morris (@nickjmorris_3) reported@virginmedia no tv or broadband all day in WD5 area. Called customer services who told us it would be fixed at 2:30am. That’s not good enough. Please can someone contact us to let us know how to get online sooner?
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Damian Hastie (@DamianHastie) reported@virginmedia Wow you really don't want additional business, shocking experience both with your customer service bot and now when DM your X bot. What a terrible business.
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Craig (@wolve585) reportedWhat a joke @virginmedia are! 2 weeks, twice "the system isn't working", 3 times been promised call backs to sort the account of my dad who has passed away and nothing! As if its not a hard enough time as it is! I was going to keep the account but this has made me want to cancel!
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Marina Robb (@MarinaRobb) reported@MelJanie @virginmedia Tellingly, the engineer who eventually came out (I'd already cancelled the service) said they still had to fit the back up line as they'd been fined £28 million by the regulator. Appalling customer service though.