Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Internet | |
| Bournemouth |
Internet | |
| Poole |
Internet | |
| Poole |
Internet | |
| Poole |
Internet | |
| Poole |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Simon Phillips #FBPE🔶️
(@Simon_Phillips) reported
from
Bournemouth, England
@michael_norbury @virginmedia Exactly the same issue here in Bournemouth. It said it would be fixed at 6pm and got an email saying it was fixed. It appears not to be fixed... I'm guessing it's not fixed. ☹
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Lee Stacey (Pilchard)
(@LStacey) reported
from
Bournemouth, England
@virginmedia I think you have misunderstood my intent. I am telling you that your user experience is poor. I’m not reporting a disruption in the service, I am criticising it. Also, I am a customer, not a beta tester.
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James Huckle
(@Hucklehoff) reported
from
Bournemouth, England
@virginmedia Yes and says no issues. All the sudden around 11.30 internet went dead and the traffic light was flashing green on the super hub 2 router
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babyduck
(@babyduck999) reported
from
Christchurch, England
@virginmedia Ok, I'm an existing customer with an XL package + 2 TiVo boxes. I would like to know how much a second identical package would cost me at another property running both alongside each other. Hoping for a good deal
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Michele Hardy
(@michele4675) reported
from
Bournemouth, England
@virginmedia I have an issue with my tv and broadband connections. I think I may need an engineer to come out and have a look at connections
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George Gordon
(@_George_Gordon_) reported
from
Poole, England
@virginmedia on the phone to you for 45 minutes and the issue didn’t get resolved so your staff hung up 🤬 terrible customer service!!
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James Huckle
(@Hucklehoff) reported
from
Bournemouth, England
@virginmedia please can you explain why my traffic light is flashing green on my router All Internet access is down and I urgently need to work from home. Please can you urgently assist
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia Bh10 4bt is the main issue
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Ecto 🇬🇧
(@Ecto_Husky) reported
from
Bournemouth, England
@virginmedia Not surprisingly it's still down, I've registered this via the 'my virgin' portal and also filed a complaint
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keith parker
(@nishikoi1) reported
from
Hamworthy, England
@virginmedia Not very helpfull, in fact damn rude
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wendy kennedy
(@wendyk33) reported
from
Bournemouth, England
@virginmedia frustrated with the customer services when trying to change my elderly parents DD as my father has passed away, totally unsympathetic and unhelpful, after being on hold for over 20 mins, still unresolved
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia No worries ,is there a problem with webmail or mail in general as it keeps coming back with a error
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia Already said I had downloaded it. When I try and look when it has issues it says it is offline and it is next to the TV and not behind it or anything else.
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia Best bit total call 1hr 40 even through to complaints and my services haven’t even been changed ,gotta ring again its as if the conversation never happens ffs
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Michele Hardy
(@michele4675) reported
from
Bournemouth, England
@virginmedia There is no issue currently in the area with tv or broadband
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Michele Hardy
(@michele4675) reported
from
Poole, England
@virginmedia hi, I’ve been trying to get through to you guys for the last 40 mins but no answer and have heard the same songs 4 times each. Need help with phone line as not working properly. Please dm me. Many thanks
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia No and there never seems to be anything on the service status either. Always says its fine I also have the connect app which is when it states its turned off when it's clearly on.
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keith parker
(@nishikoi1) reported
from
Hamworthy, England
@virginmedia I did all that and made 4th phone call yesterday,,no bag or box by next wk, its going in the bin,,,and your customer service is so rude,,,
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Ecto 🇬🇧
(@Ecto_Husky) reported
from
Bournemouth, England
@virginmedia Every single day this week I have lost internet connectivity with problems reported in my area! As a new customer if this is a sign of things to look foward to then I think I'll switch back, getting pissed off now to be honest
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia we have had Internet and TV trouble for weeks and now it's currently hours at a time. Yes least now it's acknowledging there is an issue in area but nothing seems to be a perm fix. Because it's only hours we are not compensated and yet I'm using my data up too.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BT
(@malonetoone) reported
@virginmedia N7 6PH. On corner of Roden Street and Hertslet Road. I can get the number later. People have been dumping things on it already and given we’ve had loads of issues with service it seems worrying.
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Kevin Johns
(@Berlinseshdmtv) reported
You know what, it would have been courteous to have asked me to turn the box off and on again as a bare minimum (which I have done) or just a “sorry I don’t know” but nothing at all is a crap way to treat folks that actually pay your salary @virginmedia
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Kelz
(@Kelz_dc_cfc) reported
@virginmedia I'll write a complaint to your company when I get the chance. Last year it took 6 months to get billing sorted. This year I've already contacted on 2 months this will now be 3rd so it's getting stupid.
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pat Hamilton
(@going59) reported
@virginmedia We have a hub that’s never worked properly, but every time we phone up we are just told to reset it, we just need a new hub
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Helena 1 half of artninetwo
(@HelenaknownasH) reported
So 2 blokes from MJQuinn have blocked me in my drive, put up bollards in front of my neighbour and blocked them in while they saw into the pavement. They have @virginmedia sign in the windscreen. No warning of this & we couldn’t get out now if we wanted? #nocourtesy #rude
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cnc stuff
(@mycncstuff) reported
@virginmedia went to cancel my business contract as getting less than half the speed we are paying for to be told it’s 90 days and they don’t guarantee speeds. They couldn’t give a monkeys about it. #poorservice
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Luke
(@ConboyL) reported
@MartinSLewis I’ve now had THREE engineers from @virginmedia cancel on me - have now been without internet for nearly TWO months. Worst of all, I rely on a smart thermostat - so no internet = no HEATING. Worst customer experience I’ve ever come across.
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Drew Bell
(@drewsterB) reported
@virginmedia how do I get help with a Virgin media email account that is “not Available at the moment “ and has been like that for 48 hours? Website just sends me round in circles.
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Geo
(@GHunter15) reported
@virginmedia Your phone line says no area issues. Yet another tweet from someone else would suggest there very much is an issue…your 0345 number is a shambles. Twice I’ve called and when getting through. Instantly hung up on.
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mike
(@mikejhemsley) reported
@virginmedia What login do I use? I don't have an O2 network account. Will a Virgin Mobile network account work automatically?