Virgin Media outages and service status in Poole, England

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth, Poole, Christchurch, and Ringwood.

City	Problem Type	Report Time
Bournemouth	E-mail	4 days ago
Bournemouth	E-mail	11 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

• 
  Bourneirish (@TirEoghain59) reported 3 minutes ago from Christchurch, England

  @virginmedia Promised management call back which never happened, half hour waits then advised to do online complaint.... 😑Then to be told online complaint system doesn't work. Such poor customer service throughout

• 
  keith nigel ward (@keithward329) reported 7 minutes ago from Bournemouth, England

  @virginmedia another scam today, 01623472871 close them down

• 
  Elayne (she/her) (@elayne100360) reported 9 minutes ago from Bournemouth, England

  @virginmedia another outage in BH6

• 
  TaiDragon (@TaiDragon) reported 11 minutes ago from Poole, England

  @JohnnyDude1983 @virginmedia According to virgin, any more than 8 devices (including lightbulbs) and they won’t look in to issues and they would expect it to drop all devices randomly

• 
  Laura (@ItzLauLau) reported 12 minutes ago from Hamworthy, England

  @bt_uk Absolutely love that virgin media has been out and clearly not fixed a problem but instead ruined our internet connection this morning! Thanks very much!!

• 
  The Ginger Bear (@tragic_velvet) reported 18 minutes ago from Bournemouth, England

  Virgin media are such garbage, average at best. Can't wait to bin them off.

• 
  Lauren Tompkins (@LaurenSTompkins) reported 19 minutes ago from Bournemouth, England

  @virginmedia That link irrelevant as my issue does not come under any of those topics.

• 
  Mandy Payne (@mizzmjm7) reported 22 minutes ago from Bournemouth, England

  @virginmedia what is happening to WiFi in Bournemouth? Day 2 and still no signal???

• 
  That Steve Beck (@stevejbeck) reported 33 minutes ago from Bournemouth, England

  @virginmedia Last time I checked the estimated fix time was 4pm approx. 🤞

• 
  Carl Taylor (@CarlJTaylor23) reported 40 minutes ago from St. Leonards and St. Ives, England

  @virginmedia - twice I have been cut off when calling you this morning. Third time referred to complete a form on your website. Form doesn’t exist and wants me to hold for 45 mins for Live Chat! Not a great service!

• 
  Care Bear (@active_doug) reported 43 minutes ago from Poole, England

  @virginmedia Unable to login on all devices

• 
  Nick Smith (@afcbbeachboy) reported 44 minutes ago from Poole, England

  @paulwarsash @virginmedia These large companies treat customers like crap .

• 
  Phil (@PhilPay1) reported 44 minutes ago from Poole, England

  @virginmedia Hi, I cancelled my contract and it finished on 27 July. Just received an email saying my next (massively increased) payment is due on 11 August. Can’t login on the app or online to sort it. Can you help?

• 
  The Ginger Bear (@tragic_velvet) reported 45 minutes ago from Bournemouth, England

  Called virgin media last week. Part 1 Me - I'd like to cancel please. VM - you can't, it can only be a minimum of 60 before your contract ends. Called back today (less than 60 days) Me - I'd like to cancel please VM - I can see another agent has already cancelled.

• 
  Emma Page (@wordsbypage) reported 48 minutes ago from Bournemouth, England

  The Internet dropping out or down to next to nothing every 10 minutes since midday wouldn’t be an issue if I didn’t have a deadline. @virginmedia remind me why I am paying for the top package.

• 
  5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported 53 minutes ago from Bournemouth, England

  @virginmedia It starts to show the two fields for username and password by never completes the page load.

• 
  Lifestyle Gardens Design & Build LTD (@Gavin_Lifestyle) reported 53 minutes ago from Poole, England

  Another day, trying to do admin at home. Another day and wanting to literally throw my @virginmedia router under a lorry!!! What is it with @virginmedia and their lousy WiFi???? Paying for a premium service and receiving something not far better than dialup!!

• 
  Luke Green (@Greenerthegoat) reported 55 minutes ago from Hamworthy, England

  @virginmedia hi ever since your connection went down the other day our WiFi has been appalling can you tell me if a signal is down in the area or something. Thanks

• 
  Jamie Will (@YoungJambo) reported 56 minutes ago from Poole, England

  @virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.

• 
  Tom Davis (@TomWJDavis) reported 59 minutes ago from Poole, England

  @alex_tomkins @virginmedia Yep, down for the past 30 mins or so.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carole Winter (@CaroleWinter) reported 5 minutes ago

  @virginmedia can you answer my call please. Been holding for over an hour. Your website does not resolve my issue of rubbish broadband

• 
  ESK7RADIO (@ESK7RADIO) reported 6 minutes ago

  @virginmedia ok it’s been over a week now 2 calls to customer support and I’m still locked out off my account which is stopped me using my app .

• 
  Malcolm Hall (@malhal) reported 8 minutes ago

  @bazzaclem @virginmedia If you use their whatsapp chat bot and choose cancel it’ll offer a new customer contract pricing probably a bit lower than £26.99 but contacts are now 2 years (They say to save you having to use the chat bot every year but I don’t find it that much of a hassle!)

• 
  Simon Gallagher (@SiGallagher) reported 9 minutes ago

  So @virginmedia just ignore attempts to contact them on here, meaning a spam/fraud account replies in the comments to try and catch people out. In the absence of any actual help or comms from the official account, people will be caught out. And the website is broken so there's no other way to contact (phones are jam packed)

• 
  Win the Farke Lot! 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@JoshLoweLufc) reported 9 minutes ago

  @virginmedia online chat won’t work and seen as I can’t call, I have no way of discussing my expiring contract. Ridiculous customer service as usual.

• 
  lisa kitching (@lisakitching1) reported 11 minutes ago

  @virginmedia I literally tried all day yesterday to get through to someone, web chat and WhatsApp weren’t working . How are we supposed to get support if can’t contact anyone

• 
  Emily J Clarke (@clarke_j_emily) reported 12 minutes ago

  @virginmedia Losing the plot. The outage in my area is 1 mth old today! Been on hold 75mins to add further complaints to my complaint 🤬

• 
  Paul goodhall (@paulieg1066) reported 13 minutes ago

  @virginmedia got to be the world’s worst customer service been on hold for hours

• 
  Alex Bellew (@Donaldman34) reported 13 minutes ago

  @virginmedia I am trying to cancel my contract, and every time your chatbot says it is going to connect me to an actual human, the chat disconnects and starts again. This is moderately infuriating to say the least. Can you fix this

• 
  Win the Farke Lot! 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@JoshLoweLufc) reported 17 minutes ago

  @Leaky23_ @virginmedia See this? Block this customer from any future services!