Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
TV | |
| Poole |
Internet | |
| Bournemouth |
Internet | |
| Bournemouth |
Internet | |
| Poole |
Wi-fi | |
| Poole |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Steve Beck
(@stevejbeck) reported
from
Bournemouth, England
Oh no! @virginmedia broadband is slow in our area at the moment (BH6). It’s supposed to be 100Mbps but it’s currently 29Mbps. I think there’s maintenance happening on our road right now but can’t see cos it’s behind a tree. Ah well. Looks like I’m gonna have to do some housework!
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5G.ordon FONG (🍸🦐🦀🥋)
(@GordonFong) reported
from
Bournemouth, England
@virginmedia It’s not an outage, I can’t even get the admin page locally.
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Andy Paton
(@hammers01202) reported
from
Bournemouth, England
@virginmedia Residential customer for about 4years
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Emma Goddard
(@goddard95) reported
from
Christchurch, England
@virginmedia Hey Virgin Media, the connection in Christchurch Dorset is unbelievably slow & customer service dreadful, all for £75 a month!!
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Emma Goddard
(@goddard95) reported
from
Christchurch, England
@virginmedia Nope, dreadful. That’s not customer service, that’s off loading to a computer. Not helpful for a 87 year old.
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Jack Ransom
(@JackRansom4) reported
from
Burton, England
@virginmedia Wireless devices. Been going on all morning (this happens regularly but usually better after a reset - not today). Tried following the advice to check for problems in the local area, even that doesn’t work. Literally nothing more i can do.
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5G.ordon FONG (🍸🦐🦀🥋)
(@GordonFong) reported
from
Bournemouth, England
@virginmedia It starts to show the two fields for username and password by never completes the page load.
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Care Bear
(@active_doug) reported
from
Poole, England
@virginmedia Unable to login on all devices
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Tamzin L A Lee
(@TamzLALee) reported
from
Poole, England
@virginmedia can you please explain why it is impossible to cancel a contract with you. Can get through for anything else but when you want to cancel you are put on hold for hours
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Care Bear
(@active_doug) reported
from
Poole, England
@virginmedia Password has been reset by Virgin media. Still can not get to a login page
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Gary Eaton
(@garyeatonafcb) reported
from
Bournemouth, England
@virginmedia Whatever maintenance you performed on Monday 8th in the BH8 area has made the previous issue 100x worse than it was before. Please sort this out. £50 a month for this is a joke.
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Tamzin L A Lee
(@TamzLALee) reported
from
Poole, England
@virginmedia spent over an hour on the phone now and have been cut off twice when I should of been transferred. I don’t actually know how you are still a running company, I have never had to deal with anyone more useless before
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Andrew Dear 💙
(@spongedaddy67) reported
from
Burton, England
@virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…
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Jack Ransom
(@JackRansom4) reported
from
Burton, England
@virginmedia please can someone help? WFH and Wifi constantly dropping out (as per usual). Tried all the resets, still not working.
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locharlotte
(@CharlotteLois) reported
from
Poole, England
@virginmedia pay for your “fastest” broadband for it not to load most days! Absolutely horrendous price I pay for a rubbish service!
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Tamzin L A Lee
(@TamzLALee) reported
from
Poole, England
@virginmedia this is an absolute joke now, I do not have time to just sit on hold all day. You clearly make it impossible for people to cancel their contracts on purpose
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Alan Ganter
(@alan67sb126) reported
from
Bournemouth, England
@virginmedia no Service since Sunday, no communication, from you guys, absolute joke, I hope you don't think your going to charge us for this service, time for City Fibre I feel.
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The Ginger Bear
(@tragic_velvet) reported
from
Bournemouth, England
Virgin media are such garbage, average at best. Can't wait to bin them off.
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
Hey @virginmedia all of last night and now this morning my home broadband is not working. I’ve reset the router several times not made any difference.
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Care Bear
(@active_doug) reported
from
Poole, England
Virgin email been since 8am this morning. Spoke with a person they reset password still not able to login after 12 hours 😡. Not good enough Virgin Media
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Asa
(@pgr3master) reported
@virginmedia One of my parents answer it they said it was something about internet speed, when they said would get a member to check it the person just hang up.
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Claire Fox
(@foxclaire1973) reported
@virginmedia I don't even have the damn thing connected up. Nobody wants to help the live chat online is useless.
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Samantha freelove
(@Samfreelove1986) reported
@virginmedia Yes I have done this. Yes I’ve spoken to the team several times, I have made a complaint to virgin media, I’m waiting on the supposed outcome of this complaint in the meantime I’ve just received this month email of your bill is ready to be paid!!! Fantastic I can’t wait!
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min420
(@min420) reported
@virginmedia Has the issue been resolved yet, is there an update? My router is just flashing green.
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J
(@The_J_Mack) reported
Off to @SkyUK. Contract up with @virginmedia and despite me paying for broadband they didn't provide me with for first 9 months. New customers getting my package £30 pm cheaper they literally did nothing to help me stay Traaa mate
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Karen
(@Karen1410) reported
@virginmedia loads of problems with WiFi coverage round my house.I don’t live in a mansion but even having a booster upstairs doesn’t make a difference. Now I see that you’ve removed option to register for the wifipods despite the fact that Connect app directs to there!
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Mr R
(@Happyhammer68) reported
Just found out that I’m tied into my @virginmedia contract until January next year so a few more months of terrible broadband and awful customer service to endure. Should have stayed with @BTGroup
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Sean Fitzsimons
(@seand_f) reported
@virginmedia Nothing, same as the last one. Do each of your engineers not communicate between each other what fixes and issues are logged per account? I don't see how I can trust your service to work if, 4 engineers later, it is still broken. It's going around in circles at this point.
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Kieran
(@Gkieran3) reported
@virginmedia Don’t have any wired devices, everything’s on the WiFi, goes down around 6 normally, but today at 4, tends to last 3/4 hours and it’s been going on for Atleast a month if not 2
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ArkhamD4
(@ArkhamD4) reported
@virginmedia You're a joke of a company. If you think anyone reading this believes it's down to cache and you not making it hard for people to submit complaints, you're mad. It's fine, we'll be moving ahead with legal proceedings plus compensation