Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12, BH15 and BH17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 12/03/2025 05:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomPoole Wi-fi
United KingdomPoole TV

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia Hi I have just checked and it’s still not working.

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    So there is a fault with my @virginmedia box and a fault in the area. Even though my fault is different to the one that’s already been reported they cannot help and I have to phone back in 48 hours. Asked what the fault is no one can actually tell me. Error code is different

  • Hucklehoff James Huckle (@Hucklehoff) reported from Bournemouth, England

    @virginmedia please can you explain why my traffic light is flashing green on my router All Internet access is down and I urgently need to work from home. Please can you urgently assist

  • michele4675 Michele Hardy (@michele4675) reported from Bournemouth, England

    @virginmedia There is no issue currently in the area with tv or broadband

  • Simon_Phillips Simon Phillips #FBPE🔶️ (@Simon_Phillips) reported from Bournemouth, England

    @virginmedia It's no worries; you have to update or fix things from time to time. All I know is that the internet and TV went down, your site said the problems would be fixed by 6pm and I signed up to be notified when it was sorted. The email came just after 6pm... Internet's still kapputt.

  • Ecto_Husky Ecto 🇬🇧 (@Ecto_Husky) reported from Bournemouth, England

    @virginmedia Not surprisingly it's still down, I've registered this via the 'my virgin' portal and also filed a complaint

  • michele4675 Michele Hardy (@michele4675) reported from Bournemouth, England

    @virginmedia I have an issue with my tv and broadband connections. I think I may need an engineer to come out and have a look at connections

  • Ecto_Husky Ecto 🇬🇧 (@Ecto_Husky) reported from Bournemouth, England

    @virginmedia Every single day this week I have lost internet connectivity with problems reported in my area! As a new customer if this is a sign of things to look foward to then I think I'll switch back, getting pissed off now to be honest

  • _George_Gordon_ George Gordon (@_George_Gordon_) reported from Poole, England

    @virginmedia on the phone to you for 45 minutes and the issue didn’t get resolved so your staff hung up 🤬 terrible customer service!!

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia I’m back! So i popped round to chat with my friend about their issues and together we called customer services to discuss - the best they offered was half hour wait to go over the technical faults for the 10000th time or £90 to sell her a new box....

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia Best bit total call 1hr 40 even through to complaints and my services haven’t even been changed ,gotta ring again its as if the conversation never happens ffs

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia we have had Internet and TV trouble for weeks and now it's currently hours at a time. Yes least now it's acknowledging there is an issue in area but nothing seems to be a perm fix. Because it's only hours we are not compensated and yet I'm using my data up too.

  • nishikoi1 keith parker (@nishikoi1) reported from Hamworthy, England

    @virginmedia I did all that and made 4th phone call yesterday,,no bag or box by next wk, its going in the bin,,,and your customer service is so rude,,,

  • wendyk33 wendy kennedy (@wendyk33) reported from Bournemouth, England

    @virginmedia frustrated with the customer services when trying to change my elderly parents DD as my father has passed away, totally unsympathetic and unhelpful, after being on hold for over 20 mins, still unresolved

  • Simon_Phillips Simon Phillips #FBPE🔶️ (@Simon_Phillips) reported from Bournemouth, England

    @michael_norbury @virginmedia Exactly the same issue here in Bournemouth. It said it would be fixed at 6pm and got an email saying it was fixed. It appears not to be fixed... I'm guessing it's not fixed. ☹

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia No worries ,is there a problem with webmail or mail in general as it keeps coming back with a error

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Tech Supoort were hopeless 1hr15min on phone with my friend tonight (which I had to sit through and take over because she was so frustrated) and they WONT replace the box - they say it’s fine, it really isn’t! Have asked for this to be escalated to a formal complaint

  • nishikoi1 keith parker (@nishikoi1) reported from Hamworthy, England

    @virginmedia Not very helpfull, in fact damn rude

  • Hucklehoff James Huckle (@Hucklehoff) reported from Bournemouth, England

    @virginmedia Yes and says no issues. All the sudden around 11.30 internet went dead and the traffic light was flashing green on the super hub 2 router

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Have got a scheduled call back from the agent tomorrow to try and get through quickly to technical and get someone there to authorise the box swap as it’s really upsetting them with the constant issues. Not convinced but will see what they say...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • smashedprawns Harrison Gregory (@smashedprawns) reported

    @virginmedia spent 2 hours on hold trying to cancel my contract and got charged £80 by my phone company because it was a non geographical number, amazing, thanks

  • blackadder1st Allan GB (@blackadder1st) reported

    @virginmedia Yeah, cause I have all day to hang around again

  • GrumpyPandaF1 John (@GrumpyPandaF1) reported

    @virginmedia Very poor service I'm afraid! What's the point of a Special Offer if it doesn't help the Customer? A special offer should be at least half the price not that pathetic £9 off a £31 package! It should be open to negotiation with an Operator not a bloody computer saying no!

  • DarrenCharlesUK Darren Charles (@DarrenCharlesUK) reported

    @virginmedia The hub just cycles through flashing green bar and then solid green bar but doesn't got back to pink (the colour it should be for modem mode) I want this issue investigated once and for all please?

  • RebootBob Alan (@RebootBob) reported

    @virginmedia That makes zero sense when at 18 months, they're no longer a new customer and so we should get the same price as them at said 18 months! Screw existing consumers, right?

  • DJEmz1990 JigglyEmz (@DJEmz1990) reported

    if the speeds are not to bad tethering i will stick to it slightly longer term if not i have already spoken to @SkyUK about a possible broadband only deal that would still represent a £30-£40 saving per month over @virginmedia

  • craiginmotion craig crawford (@craiginmotion) reported

    @virginmedia Wired connected = 65 download 22 upload this morning at 11am NOW ITS ALL DOWN AGAIN #shitshow. Two technicians have been here and I’ve been waiting 4 days for a supervisor “within 24 hours” call back. Paying for 500GB speed. You guys are THE WORST

  • ali_attalla 3lawe (@ali_attalla) reported

    @virginmedia Are you serious? @virginmedia telling the truth? Of course not! "Please wait 4 more days sir, the engineers are trying to fix the issue" 84 days later."Please wait 4 more days sir" I'm cancelling my direct debit soon, once you ask for money. I'll tell you I will pay it in 4 days

  • chrisdalton1977 Chris Dalton (@chrisdalton1977) reported

    @virginmedia hi - please can you tell me how you can justify charging me £45 a month more for my services as a loyal customer who has been with you for 12 years compared with your offers to new customers! Would really like to hear the justification for this please?

  • justmevincent Vincent. (@justmevincent) reported

    @virginmedia I haven't confirmed there isn't a problem I telling you I have issues with the Internet reaching my bedrooms so no need to patronise me. Your service cannot provide me to cover a basic house with broadband which it should and not worth the cost and I will chose another company