Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12, BH14 and BH15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Internet | |
| Poole |
Wi-fi | |
| Bournemouth |
Total Blackout | |
| Poole |
Internet | |
| Bournemouth |
TV | |
| Poole |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Yes, won't respond here any more as you can't help either. At a loss
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Tamzin L A Lee
(@TamzLALee) reported
from
Bournemouth, England
@virginmedia worst company I have ever had to deal with, have been waiting now over 2 weeks for my click & collect order and constantly being lied to and told something different on every call. Spent over 8hrs on the phone to different people. AVOID AT ALL COSTS!!!
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia You asked me to let you know if contact had been made. Spent most of Monday tweeting problem to you so not going to repeat & waste my evening.
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Agreed new media tv inter contract inc hubby mob phone unlimited data,text,etc. New agreed dir debit but today old amount still charged no changes have been made as can never sort with billing dept. At home now if someone can phone. Also lodged official complaint today.
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia ..... unfortunately no contact for resolution about over charging & inability to make contact with billing & accounts dept. 😖 Customer service still non existent. Complete let down.
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Nige to my friends
(@NigelGM) reported
from
Bournemouth, England
@virginmedia please help post code bh65ab internet not working at all trying to work from home please help
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George Smith
(@ccTyrant) reported
from
Christchurch, England
.@virginmedia please can you get your internet together. Usually it’s the WiFi signal being a pain but now the whole broadband system is acting up, being intermittent
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Continually phoning to sort out new agreed payment. 1st person says yes all agreed but then put through to billing & not able to complete, always left on hold every time waiting more than 25mins. Have to put down phone. Happened 6 times now. 😖
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Mrs_S
(@cammie_and_me) reported
from
Bournemouth, England
26 years @virginmedia I have been dealing with my husbands account but now you have increased our DD by £10 per month without warning you will not talk to me. And the woman on the other end of the phone does not care!!! #cancel
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Elayne
(@elayne100360) reported
from
Bournemouth, England
Just want to apologise for current Virgin rants to work colleagues but we have been totally mislead & now can't get anyone to fix it. Wrong info given by staff on phones, cut off contantly @virginmedia @richardbranson
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Only on the phone!! Whole problem is keep getting left on hold when put through to billing. Now wasted over half a day trying to resolve this. There must be a way someone can sort this surely. Incredibly annoying & not acceptable.
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@wak_hb @MannyMann @virginmedia Mine works fine ,never had a issue with it
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Elayne
(@elayne100360) reported
from
Bournemouth, England
🤞I think we may have actually made headway this morn with @virginmedia issue. But it's been 2 weeks of constant complaining. It shouldn't be this hard & shouldn't haven't arisen in first place. Wasted time on this approx 18 hrs of our time 😟 #CustomerService #exhausted
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Media, but primarily accounts and billing, now been 2 days and not a word since you promised me contact. You did this here via Twitter. I have made official complaint.
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia @richardbranson after 2 wks still unable to reach accs & billing re overcharging. Still left on hold everytime over 30mins. Been 7 days since official complaint & no contact from anyone either. Unacceptable so cancelling DD. #fedup #poorcustomerservice #disappointed
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RUDDY
(@tbramble19) reported
from
Bournemouth, England
@kelcrago @virginmedia Virgin media are a bag of shit literally cannot wait for the year to finish
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keith nigel ward
(@keithward329) reported
from
Bournemouth, England
@virginmedia kept on phone for about an hour, no answer, TV faults for over a month in the Bournemouth area, answering the phone would help or get proper engineers to work for you, as being owned by a yank company, obviously don't give a toss, cancelling DD
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George Smith
(@ccTyrant) reported
from
Christchurch, England
@mir0ndy Like sometimes virgin media just breaks (like right now), but when it isn’t broken, it’s really good
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Emily Johnson
(@emilyjj_) reported
from
Christchurch, England
@virginmedia I originally contacted you & stated that noone in our block had virgin & I was advised that this would be sorted & you just needed permission from the landlord which we got. Now there has been this awful switchover process & we are going without internet for a month!
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia They agree then get transferred to accounts & billing and left on hold each time 30mins without anyone speaking. Have to put phone down obviously. 3rd time I have explained this here also. No one does anything @richardbranson
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jolene
(@jopop27) reported
@virginmedia what is going on with the internet service in bd10 ( Bradford) cos it's going down all the time! Planned works yesterday only now off again today! No updates on service page
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Barry Prince
(@BarryPrince15) reported
@virginmedia My home broadband service has lost connectivity multiple times over the last few months. The outages an last hours which means I lose both time and money working from home.
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Hannes Langolf
(@HannesLangolf) reported
@virginmedia Your team told me I can’t transfer the account to the person staying behind. I can’t take it with me because you aren’t serving the area of my new house. So they told me I have to cancel the contract/account and have to pay £240 exit fees.
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Barry Prince
(@BarryPrince15) reported
@virginmedia Today’s outage has been rectified. I use the Virgin service checker for my postcode each time and there has always been a known issue.
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Mazza 66
(@66_mazza) reported
@virginmedia Why should I......?it's been done, your call centre staff are notoriously un helpful & untrained,service is still an absolute shambles,just fix it or refund me & pull plug forever 😡 I've PM'd you via VM media Ireland as you do not appear to have a UK option?!
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Hannes Langolf
(@HannesLangolf) reported
@virginmedia Confusing messages, bad customer service and both times we would have charged £240 for @virginmedia not providing their service in the new area and me having to move but wanting to leave the service behind for the person living in the flat.
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FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
A question for @virginmedia Is it more important for an engineer to a) resolve a customer's service problem b) get to next appointment because the engineer is measured on appointments attended rather fixed? You have one unhappy customer #poorcustomerservice
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Ashley Kerr
(@AshOnFire1989) reported
@virginmedia The issue has never been posted on the status page. I told them this when the issue was reported. though out the whole time I wouldn't know the status of it
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JWL
(@JamesWalkerLyon) reported
@virginmedia Whatever bot! Just provide a reliable service!!!
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Hannes Langolf
(@HannesLangolf) reported
@virginmedia @FPSLimits I did get back in touch to clarify and was still told there’s nothing @virginmedia can do and I have to Pay £240. So are you telling me that it’s possible to change the account holder and leave the service running?