Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 12/27/2025 20:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.

Loading map, please wait...
City Problem Type Report Time
United KingdomBournemouth TV
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomBournemouth Internet
United KingdomPoole Wi-fi
United KingdomPoole E-mail

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • Simon_Phillips Simon Phillips #FBPE🔶️ (@Simon_Phillips) reported from Bournemouth, England

    @virginmedia It's no worries; you have to update or fix things from time to time. All I know is that the internet and TV went down, your site said the problems would be fixed by 6pm and I signed up to be notified when it was sorted. The email came just after 6pm... Internet's still kapputt.

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Only their name, as soon as “you” asked for such in depth info they took a 2nd look as they knew you wouldn’t ask that - when they told me I also reported to Twitter hoping the more reports the faster it’ll go down but I suspect complaint from you will be the most influential

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia Last advice I have following all their technical tests, restarting the box, watching the help videos etc, I’ve put in a complaint and they have phoned me but as I said specifically I cannot talk while I am at work and requested they phone after 5pm.

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia They did but they ended up making us go through the same steps that my friend had done last week then advised it may take 4 hours to fix, obviously they are very upset as we’re promised in last nights call that if there was a fault VM would replace the kit and this was refused

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Tech Supoort were hopeless 1hr15min on phone with my friend tonight (which I had to sit through and take over because she was so frustrated) and they WONT replace the box - they say it’s fine, it really isn’t! Have asked for this to be escalated to a formal complaint

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia Hi I have just checked and it’s still not working.

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Poole, England

    @virginmedia It’s media, it’s endless problems with a TiVo box. We’ve spoken to customer service and technical support have done everything they require for all the intermittent problems.

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia I am currently on hold speaking to customer services again this call is going on for nearly an hour. Most frustrating part is the inconsistency and having to start over every time we make contact.

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    Yo @virginmedia you REALLY need to get @TwitterSupport to block and delete @virgrnimedia they are pretending to be VM support and DMing people who tweet you asking for details like credit card (full number, expiry, cvc) & address info - need to stop them! @actionfrauduk

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    So there is a fault with my @virginmedia box and a fault in the area. Even though my fault is different to the one that’s already been reported they cannot help and I have to phone back in 48 hours. Asked what the fault is no one can actually tell me. Error code is different

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia @LaurenSTompkins Just jumping in - this related to the conversation we were having in the week. All the steps that both you and technical support provided have been followed but every call starts back at square one - probably easier to quit then join as a new customer than get it fixed!

  • JCT6 James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia If you look at my previous tweets this issue has been ongoing for over a year now and I think I should be due some form of compensation for this lack of service I have been paying for. Can a manager please call me to discuss this further on Friday as I’m not available until then.

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia I’m back! So i popped round to chat with my friend about their issues and together we called customer services to discuss - the best they offered was half hour wait to go over the technical faults for the 10000th time or £90 to sell her a new box....

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia Unfortunately I am at work until 7 pm tomorrow. I have just spoken to technical support and have been told the reason for all the issues is that I have only 39% space left on HD. Your technical support team need to go for training

  • JCT6 James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia Thank you for “allowing me” the opportunity to raise a complaint, and I suppose I’ll have to ring you then. 😡 not happy, this service I’m receiving is dreadful.

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Have got a scheduled call back from the agent tomorrow to try and get through quickly to technical and get someone there to authorise the box swap as it’s really upsetting them with the constant issues. Not convinced but will see what they say...

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Thanks - they tried to scam a friend of mine today who was trying to get help from you (they have now successfully been in contact with the real you :) )

  • LStacey Lee Stacey (Pilchard) (@LStacey) reported from Bournemouth, England

    Outage here in Dorset too, @virginmedia. #virginmedia

  • JCT6 James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia I have a wired connection to my Xbox and a wireless connection to my iPhone and both are affected. I have just rebooted my hub twice and now WiFi ‘seems’ to be working. I would like an engineer to come to my house and swap my hub as I think it is the hub that is causing the issue

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia At this rate I will be cancelling my service with virgin as it’s impossible to speak to anyone or get a problem resolved.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • 1CreativeRay Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported

    @virginmedia Yes and that’s no good. No one is helping as as your customer I need YOU to contact me and take ownership of this. You forced changes and have now just left me with no service, severe anxiety and financial loss! YOU NEED TO TAKE OWNERSHIP AND RESPONSIBILITY AND SUPPORT ME!!

  • FionaCandlin Prof Fiona Candlin (@FionaCandlin) reported

    Without doubt @virginmedia is the most appalling service ever. At every level.

  • WeAreAllJudges Phantom Beggar (@WeAreAllJudges) reported

    @virginmedia The customer service here is shocking. 25 minutes after ‘Scott’ put me on hold for another round of Sam Ryder I’m through to a new agent and starting the whole process again. Wasting an hour of my day to sort out your mistake. Whole process so far 50 minutes and counting.

  • Lucas_Symbolz Symbolz (@Lucas_Symbolz) reported

    @virginmedia PLEASE HELP

  • usurpdj usurp (@usurpdj) reported

    @BalmerLive @virginmedia Oh yeah cut out all mine and @CudderCi’s scenes I SEE HOW IT IS

  • chrissielouenid Chrissie (@chrissielouenid) reported

    @virginmedia not convinced the engineer you are supposed to be sending is coming, was told between 8 and 12 , (12 mins To go ). Been without service since Monday.

  • nataliehaycock HI, my name is... (@nataliehaycock) reported

    @virginmedia for almost £100/month we would expect a steady, reliable service. we’ve had issues for over a year with intermittent service and nothing has changed or improved, if anything it’s steadily getting worse. we’ve switched to a new provider as of next month

  • SusanRa47548274 Susan Rai (@SusanRa47548274) reported

    @virginmedia The manager in collections said they will log as a complaint and to take further legal action

  • CARNDARAK Souaïb 'cArn' Hanaf (@CARNDARAK) reported

    @vmbusiness I have tried many times to contact support for help, and this fault tracker says the same thing I hear every time : "no problems on our side", yet everyone can see me live with a non-functional internet.

  • jenna_corner Jenna Corner. (@jenna_corner) reported

    Trying to cancel my @virginmedia, I’m months out of contract paying over double on new customers, it’s like pulling teeth. An hours worth of back and forth, multiple ‘I just want you to confirm cancellation’ request, they’ve taken to ignoring me 🙈 The retention team are painful!