Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12, BH15 and BH17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 12/03/2025 19:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomPoole Wi-fi
United KingdomPoole TV

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • lizhearn4 lizhearn_ (@lizhearn4) reported from Bournemouth, England

    @virginmedia I need to give notice to not carry on the contract after the minimum term ends but because I can’t remember my password - and the website won’t let me change it - I can’t get in contact with anyone, can you help?

  • babyduck999 babyduck (@babyduck999) reported from Bournemouth, England

    @virginmedia can someone DM me please? I want to cancel my subscription but don't want to spend all day on the phone talking to someone who doesn't understand what I'm saying - thank you .

  • MegzMakes_Music Meg Ben (@MegzMakes_Music) reported from Bournemouth, England

    @virginmedia thieves. Overcharged me for a service I didn’t even ask for

  • mghowes Matthew Howes (@mghowes) reported from Bournemouth, England

    @virginmedia @LFCTV can you fix the audio please its unwatchable right now.

  • mizzmjm7 Mandy Payne (@mizzmjm7) reported from Bournemouth, England

    @virginmedia what is happening to WiFi in Bournemouth? Day 2 and still no signal???

  • ithastheanswer Stuart Jones (@ithastheanswer) reported from Bournemouth, England

    . @virginmedia our internet has been terrible for the last three days, cost a fortune in mobile data because of this, service status says no problem, your own service test fails when we run it! Why are there so many problems in BH7 area over last few months?

  • ithastheanswer Stuart Jones (@ithastheanswer) reported from Bournemouth, England

    . @virginmedia internet down again! Service status says up but I’ve checked with friends who live nearby and down for them too! BH7 area. We did have good internet for 2 days. What is going on? We were half way through a rented film!

  • MattandPt Matt Anderson (@MattandPt) reported from Poole, England

    @virginmedia my partner is trying to cancel her contract as we are moving. So far telephone not answered, account not recognised online and online chat makes you wait for ages then closes after a couple of minutes and she’s working so misses it. S/o has now been cancelled. Help!

  • PhilPay1 Phil (@PhilPay1) reported from Poole, England

    @virginmedia Hi, I cancelled my contract and it finished on 27 July. Just received an email saying my next (massively increased) payment is due on 11 August. Can’t login on the app or online to sort it. Can you help?

  • MattandPt Matt Anderson (@MattandPt) reported from Poole, England

    Been on online chat for 6 hours with no response. AWFUL customer service @virginmedia

  • babyduck999 babyduck (@babyduck999) reported from Bournemouth, England

    @virginmedia hi, can never get through on phone. Can someone contact me please about disconnecting TV service on 473463104. 12 contract at an end and don't want to pay extortionate amount next month. Thanks

  • mizzmjm7 Mandy Payne (@mizzmjm7) reported from Bournemouth, England

    @virginmedia why is the WiFi down in Bournemouth?

  • mizzmjm7 Mandy Payne (@mizzmjm7) reported from Bournemouth, England

    @virginmedia Hi, I have been able to get through to someone yesterday. Some sort of service disruption but sorted now, thanks

  • NikiNoox Niki 💜 ◟̽◞̽ (@NikiNoox) reported from Bournemouth, England

    @virginmedia I keep getting spam calls from you, every day someone phones offering 'exclusive offers and discounts' and are rude.

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia so how many more hours are we going to have to wait for this problem to sorted out. Impossible to do any work when you cannot even have a reliable connection!

  • BambiAmy78 It’s Me .... Amy (@BambiAmy78) reported from Bournemouth, England

    @deborabora @virginmedia I am so glad I left them in 2017 having suffered poor internet for over 2 years. Constant issues when I was in BH6.

  • Gavin_Lifestyle Lifestyle Gardens Design & Build LTD (@Gavin_Lifestyle) reported from Poole, England

    Another day, trying to do admin at home. Another day and wanting to literally throw my @virginmedia router under a lorry!!! What is it with @virginmedia and their lousy WiFi???? Paying for a premium service and receiving something not far better than dialup!!

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia It's now come up as a problem says fix by 11.30pm let's hope so I cant afford a single loss of earnings.. #virgin you let me down 23 times in 5 years #virginmediadown again

  • Keifski Craig Keith (@Keifski) reported from Ringwood, England

    @Kate_likes_ @virginmedia I’m in the BH postcode and can’t even get Virgin Media.... annoying as the speed everywhere else is ****!

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia any idea what’s happening why our region is having so many problems and when this will be rectified. This has been going on all day.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jinksy6 Gavin Jinks (@Jinksy6) reported

    @virginmedia Tried that yesterday, got an automated system telling me to go online which gave me awful help guides and no way of speaking to a human.

  • mralanellis alan ellis  (@mralanellis) reported

    @virginmedia it took me 20 min to speak to one of support team for 2 mins, they put me on hold for 45 mins. I gave up, clearly they forgot about me. I have also messaged online. Had poor WiFi for months, tried everything! Just want to upgrade my router. Rubbish #CustomerService

  • ewafryst Ewa Fryst (@ewafryst) reported

    @virginmedia They didn’t say anything, I couldn’t get through. One of my complaint have been ignored. I reported the issue to your sales guy trying to sell more services but he ignored that too.

  • david_lunge David Lunge (@david_lunge) reported

    Been on this call now for over 50 minutes to #virginmedia with WiFi issues, 2 different agent said they were transferring me to the technical team and all they have done is put me back in their dialler. 🤬 bunch of jokers

  • raiden Dan Lazarides (@raiden) reported

    So @virginmedia's service has once again ground to a halt and their customer service line is now completely dead and hanging up on dial tone. Absolute joke.

  • nffcbigalan1978 Alan Whitehead (@nffcbigalan1978) reported

    @virginmedia 15 minutes ago and they said the same as 2 months ago that there was a technical issue in the area. It never improved from the last time

  • Jomacjomac Jo Mac (@Jomacjomac) reported

    @virginmedia No thanks. Everything working again now. I reported the loss of service on your service status page, so I'm hoping that I won't be charged for the three days I lost service 🤔

  • KYL3J0NES Kyle Jones (@KYL3J0NES) reported

    @virginmedia I was due to have my broadband installed today and when the engineer came he was installing broadband and TV but I never signed for tv package could you sort this out please?

  • oliverpostgate Chris Lyons (@oliverpostgate) reported

    @virginmedia Had broadband installed yesterday. Has failed completely today, no Internet. Please help urgently, unable to work.

  • retguru Retail Guru (@retguru) reported

    @virginmedia sick to the teeth with your service. For six months tivo box has been playing up. At last got a replacement and it's even worse!!!!!! AND you want to increase the package price soon!!!! Better off with @FreeviewTV