Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12 and BH14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 01/19/2026 20:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.

Loading map, please wait...
City Problem Type Report Time
United KingdomBournemouth Internet
United KingdomPoole TV
United KingdomPoole Internet
United KingdomBournemouth Wi-fi
United KingdomBournemouth Internet
United KingdomPoole Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • stwpt stewpot (@stwpt) reported from Bournemouth, England

    @virginmedia is there any issues in Bournemouth area. I dont have internet and tv at the moment

  • steve_fall Steve Fall (@steve_fall) reported from Poole, England

    @ITV is it my @virginmedia signal (SD and HD) or are you having issues with the feed from Twickenham #ENGvIRE #6Nations no other channels affected.

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    Yo @virginmedia you REALLY need to get @TwitterSupport to block and delete @virgrnimedia they are pretending to be VM support and DMing people who tweet you asking for details like credit card (full number, expiry, cvc) & address info - need to stop them! @actionfrauduk

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia I am currently a virgin TV only customer thinking about getting your broadband but notice your current sale is not for existing customers. I’m already paying more just for TV than what you offer for BB&TV.

  • NigelGM Nige to my friends (@NigelGM) reported from Bournemouth, England

    @entersandmanuk @virginmedia Seems to be a uk outage and now intermittent

  • steve_fall Steve Fall (@steve_fall) reported from Poole, England

    @MissusMalarkey @virginmedia Mine does get that bad. Just a well timed pic.

  • chris_tterrag Chris Garrett (@chris_tterrag) reported from Bournemouth, England

    @paults89 @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin

  • KathrynW1986 Kate (@KathrynW1986) reported from Bournemouth, England

    @virginmedia I think when it's a known virgin fault , all customers should automatically get money deducted from their bill. We shouldn't have to complain constantly to get a reduction when we are paying for a service

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Thanks - they tried to scam a friend of mine today who was trying to get help from you (they have now successfully been in contact with the real you :) )

  • tom220love tom jeffries🤘 #BlackHeartsClub (@tom220love) reported from Hamworthy, England

    Having to sit downstairs again because @virginmedia internet is so ******* bad nothing will connect in my bedroom LOVE IT

  • Qoo_Kumba Chris Welch 🇪🇺🏴󠁧󠁢󠁥󠁮󠁧󠁿🚹♿👍🤓 (@Qoo_Kumba) reported from Poole, England

    I know what Virgin have done, I cancelled TV with @virginmedia to move over to @skytv and they've also cancelled my internet, because that's how bloody stupid Virgin are. Muppets. 😡 Aaaargh! £59 pcm and they can't organise a bloody thing!

  • LStacey Lee Stacey (Pilchard) (@LStacey) reported from Bournemouth, England

    Outage here in Dorset too, @virginmedia. #virginmedia

  • gary_willingham Gary Willingham (@gary_willingham) reported from Poole, England

    @Marzed7 @virginmedia BH14 is down to 🤬

  • gilly8049 Neil (@gilly8049) reported from Bournemouth, England

    @virginmedia seems tweeting is the only way to communicate with @virginmedia no TV service in BH5. Service checker not working! And massive queues on the phone!

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia @DeviousPL Whats going on I'm in bournemouth and my internet is down again since midnight last night.. I need this I'm a disabled person. I pay a lot for this and I think it's time a lot of us users should get together and bring a case

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Only their name, as soon as “you” asked for such in depth info they took a 2nd look as they knew you wouldn’t ask that - when they told me I also reported to Twitter hoping the more reports the faster it’ll go down but I suspect complaint from you will be the most influential

  • chris_tterrag Chris Garrett (@chris_tterrag) reported from Bournemouth, England

    @graham641 @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin

  • chris_tterrag Chris Garrett (@chris_tterrag) reported from Bournemouth, England

    @rob_crane @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin

  • adamskicraig Adam Craig (@adamskicraig) reported from Bournemouth, England

    @virginmedia there have been problems all week with your broadband & TV services. Please sort it out ASAP

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia @briony_colburn Been no tv since just after 1 this afternoon worse service ever missed the England v Ireland match. Virgin media you owe a lit of us some kind if repayment... its 7.09 in the eve and still rubbish reception. Not good enough

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dozenthlobster richard smith (@dozenthlobster) reported

    @virginmedia my broadband has been awful for months dropping out all the time but it’s dropping more and more and I’ve noticed the one side is starting to get hot

  • maverick_soph soph (@maverick_soph) reported

    @virginmedia It's for an install, just a problem somewhere that your systems think my house is still under construction even though I've been moved in for over a month and a half now so they won't tell me anything about when I'm actually going to get connected!

  • Thunderous71 Thunderous71 (@Thunderous71) reported

    @virginmedia Simply put the msg service is great idea for those that need it but for general use its too slow. And the security check has to be redone constany as taking so long. So yea....

  • Ellie16745463 Ellie (@Ellie16745463) reported

    @virginmedia I just said I done this already and it's still not working

  • perryman775 Matthew Perryman 🇪🇺 (@perryman775) reported

    @virginmedia I have, connectivity lost until 9pm apparently. Really, really poor.

  • MilkSquared_ Milk (@MilkSquared_) reported

    @joshharsant @virginmedia I’m having the same problems it’s getting ridiculous may as well move over to hey broadband lol

  • DharmaAbrahart Dharma Abrahart (@DharmaAbrahart) reported

    @virginmedia Thanks for the reply the issue has been happening all week. Yet toldnit is being looked at and will be called. There never seems to be a human. You answer the questions to be told the office is closed call back, why not say that at the beginning.

  • andyswiffen Andy Swiffen (@andyswiffen) reported

    What's happening to BBC1 on @virginmedia? Not working. Don't tell me it's due to heat?!

  • davorg Dave Cross (@davorg) reported

    @virginmedia You wanted to know how it went. I started with a price increase of £28. I got that down to £2. That's a good discount, of course. But it's depressing how I need to go through this dance every 12/18 months in order to keep your prices reasonable.

  • JaneSymons1 Jane Symons (@JaneSymons1) reported

    @virginmedia Your systems are designed to make it as difficult as possible to get through to technical support, or accounts. When you finally do, it's a complete lottery, some excellent some are working towards woeful