Virgin Media outages and service status in Poole, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Poole, including 0 direct reports.
- The most common problems reported in this area mention TV, E-mail, and Internet.
- The most recent signal from this area was received May 16, 7:27 PM GMT+1.
- TV (38%)
- E-mail (25%)
- Internet (19%)
- Wi-fi (13%)
- Phone (6%)
The latest reports from users having issues in Poole come from postal codes BH12 , BH14 and BH15 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 20: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth, Poole, Christchurch, and Ringwood.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth
|
Wi-fi | 4 days ago |
|
Poole
|
Internet | 4 days ago |
|
Bournemouth
|
5 days ago | |
|
Bournemouth
|
TV | 6 days ago |
|
Poole
|
Internet | 6 days ago |
Nearby cities with recent reports
6 recent signals
Community Discussion
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Scott Bishop (@IAMBiSH1) reported from Poole, England@Sir_Alan_ @virginmedia Oh mate that sucks!! Fingers crossed that it’s not to disruptive!
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steve dominey (@domo13afcb) reported from Poole, England@virginmedia why’s the red button not working for sky sports..just says there’s nothing live on it
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Mike Walker (@MikeWalker2012) reported from Poole, EnglandJust had to put a 2nd call into @virginmedia this afternoon to sort out the problem they caused from this mornings call to them, which was to attempt to sort out issues from a previous call to them 🤬 New TV aerial installed next week and once @CityFibre are running, VM are gone!
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Chris Lonergan (@LonerganChris) reported from Poole, England@virginmedia The problem is guys it’s gets through they always say it’s the wrong team transfer me to where ever the call centre is and then it doesn’t connect hence another hour wasted. For something that should be super easy if you just integrated this into the online
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Tamzin L A Lee (@TamzLALee) reported from Poole, England@virginmedia spent over an hour on the phone now and have been cut off twice when I should of been transferred. I don’t actually know how you are still a running company, I have never had to deal with anyone more useless before
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Elayne (she/her) (@elayne100360) reported from Bournemouth, England@virginmedia @virginhelp Too long & complicated here, I want to send info via email to you. You need to read it to respond & help.
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Dr Terry F PhD (@TerryFi95721010) reported from Bournemouth, England@virginmedia Is there an internet problem in Bournemouth??
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Emma Page (@wordsbypage) reported from Bournemouth, EnglandThe Internet dropping out or down to next to nothing every 10 minutes since midday wouldn’t be an issue if I didn’t have a deadline. @virginmedia remind me why I am paying for the top package.
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Deemers (@DeemersPaul) reported from Poole, England@virginmedia It was listed as extra charges, but not specificity what they relate to. When I called to cancel, I was told my final amount & these weren’t mentioned. I only want to know what they are, why is it so difficult to find out
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Jamie Will (@YoungJambo) reported from Bournemouth, England@virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter
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Carl Taylor (@CarlJTaylor23) reported from St. Leonards and St. Ives, England@virginmedia - twice I have been cut off when calling you this morning. Third time referred to complete a form on your website. Form doesn’t exist and wants me to hold for 45 mins for Live Chat! Not a great service!
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babyduck (@babyduck999) reported from Bournemouth, England@virginmedia hi, can never get through on phone. Can someone contact me please about disconnecting TV service on 473463104. 12 contract at an end and don't want to pay extortionate amount next month. Thanks
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Tony Dukes (@TonyDukes1) reported from Poole, England@virginmedia Down time again service just getting worse and worse
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Care Bear (@active_doug) reported from Poole, EnglandVirgin email been since 8am this morning. Spoke with a person they reset password still not able to login after 12 hours 😡. Not good enough Virgin Media
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Lesley Westmoreland (@ljw1414) reported from Bournemouth, England@virginmedia what do we do when I’ve contacted you 3 times , cut off & have no mobile phone service , rubbish internet , done all diagnostic checks ? Husbands mobile the same !
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Mark Bates (@officer_cartman) reported from Bournemouth, England@virginmedia for the last 8 weeks internet has randomly dropped out several times ,about once per day ,I know others in area have had same problem and apparently won’t be fixed until 27th may .not contacted via phone due to current condition .
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Scot Hayes (@ScotHayes_) reported from Bournemouth, England@virginmedia you guys are shocking. Honestly can't wait to cancel my contract with you guys!
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Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, EnglandHey @virginmedia all of last night and now this morning my home broadband is not working. I’ve reset the router several times not made any difference.
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Gary Eaton (@garyeatonafcb) reported from Bournemouth, England@virginmedia Whatever maintenance you performed on Monday 8th in the BH8 area has made the previous issue 100x worse than it was before. Please sort this out. £50 a month for this is a joke.
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Jamie Will (@YoungJambo) reported from Poole, England@virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Laura (@Laura92492442) reported@Benleo @virginmedia Try @NatWindscreens they would give Virgin a run for their money. Tried calling 5 times - different person each time- 5 calls today, 3 emails and voice mail. They have taken my money, realised that window screen needs calibration and offered date in TWO weeks. 3rd world service
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Rob Green (@Rob_Green1) reported@Benleo @virginmedia Been there. Had similar service. Absolutely atrocious.
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Craig (@Scrumpyjackfan) reported@Benleo @Ofcomsheep @virginmedia They were charging me a fee to watch Netflix even though 1, I never watch Netflix and 2, my partner has a Netflix account but even if u use the app on virgin even for a different user you will get charged. For a different user you have to use the app on your tv not virgin😕
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Ashley (@ScottishAshley) reported@virginmedia An engineer was booked and then the visit was cancelled by yourselves as it’s a wider issue apparently. So it’s an issue you should already be aware of as it’s widespread according to media
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HNF1BTecNerd (@t2tecnerd) reported@Benleo @virginmedia Bens not smart …. Ben had a problem with virgin so he upgrade his contact and gave them more money …. Don’t be like Ben
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Chris 🍺 (@cbm64) reported@Benleo Some years back I was having awful issues with VirginMedia. On one visit my then 3yr old son looked at the engineer and said in a super clear voice - Sky is even better - the tag line at the time. The chap and I stopped arguing and just started laughing our asses off!
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Hamish (@Hamish88205796) reported@Benleo Just email @virginmedia cancel for breach of contract effective immediately. Make sure you contact your bank to cancel any DD. Virgin will be on the phone begging you to keep giving them your money. It's the only method known to get customer service from them.
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786 (@TS7319) reported@Benleo Virgin Media internet doesnt work at all I have had 5 engineer visits and they keep moving my router to different places around the house there are wires everywhere and one of the engineers even broke my wardrobe while fitting the connection cable
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Neil Willett (@neilontour) reported@virginmedia account number is 946682603 surname on account is willett and postcode is ng15 7ge i pay a lot of money each month for one of the top packages and at the minute in really unhappy with the service i am receiving
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We need Restore Britain (@katesonly) reported@Benleo @virginmedia Avoid like the plague, if you move house before your contract is up & they don’t supply their service in your new area, they expect you to keep paying for receiving nothing, often 18 - 24 month contracts & they don’t make this clear. Sketchy service with sketchy coverage