Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 03/09/2026 15:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Wi-fi
United KingdomBournemouth Internet
United KingdomPoole Wi-fi
United KingdomBournemouth TV
United KingdomPoole Internet
United KingdomPoole Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • spongedaddy67 Andrew Dear 💙 (@spongedaddy67) reported from Burton, England

    @virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…

  • TamzLALee Tamzin L A Lee (@TamzLALee) reported from Poole, England

    @virginmedia this is an absolute joke now, I do not have time to just sit on hold all day. You clearly make it impossible for people to cancel their contracts on purpose

  • channell_lisa Lisa Channell (@channell_lisa) reported from Bournemouth, England

    @Rebeccaswain10 @virginmedia Is it really that bad? X

  • tragic_velvet The Ginger Bear (@tragic_velvet) reported from Bournemouth, England

    Virgin media are such garbage, average at best. Can't wait to bin them off.

  • GordonFong 5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England

    @virginmedia It starts to show the two fields for username and password by never completes the page load.

  • stevejbeck Steve Beck (@stevejbeck) reported from Bournemouth, England

    Oh no! @virginmedia broadband is slow in our area at the moment (BH6). It’s supposed to be 100Mbps but it’s currently 29Mbps. I think there’s maintenance happening on our road right now but can’t see cos it’s behind a tree. Ah well. Looks like I’m gonna have to do some housework!

  • goddard95 Emma Goddard (@goddard95) reported from Christchurch, England

    @virginmedia Nope, dreadful. That’s not customer service, that’s off loading to a computer. Not helpful for a 87 year old.

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    Hey @virginmedia all of last night and now this morning my home broadband is not working. I’ve reset the router several times not made any difference.

  • alan67sb126 Alan Ganter (@alan67sb126) reported from Bournemouth, England

    @virginmedia no Service since Sunday, no communication, from you guys, absolute joke, I hope you don't think your going to charge us for this service, time for City Fibre I feel.

  • GordonFong 5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England

    @virginmedia It’s not an outage, I can’t even get the admin page locally.

  • TamzLALee Tamzin L A Lee (@TamzLALee) reported from Poole, England

    @virginmedia can you please explain why it is impossible to cancel a contract with you. Can get through for anything else but when you want to cancel you are put on hold for hours

  • Connor_HC18 Connor mellish (@Connor_HC18) reported from Bournemouth, England

    @vmbusinesshelp I am having problems with the virgin media business router that gets up to 350mbps. Keeps dropping out. Not a speed problem it’s the stability of it.

  • JackRansom4 Jack Ransom (@JackRansom4) reported from Burton, England

    @virginmedia Wireless devices. Been going on all morning (this happens regularly but usually better after a reset - not today). Tried following the advice to check for problems in the local area, even that doesn’t work. Literally nothing more i can do.

  • TamzLALee Tamzin L A Lee (@TamzLALee) reported from Poole, England

    @virginmedia spent over an hour on the phone now and have been cut off twice when I should of been transferred. I don’t actually know how you are still a running company, I have never had to deal with anyone more useless before

  • CharlotteLois locharlotte (@CharlotteLois) reported from Poole, England

    @virginmedia pay for your “fastest” broadband for it not to load most days! Absolutely horrendous price I pay for a rubbish service!

  • TaiDragon TaiDragon #LockdownHairyBeast (@TaiDragon) reported from Poole, England

    @virginmedia It looks like the virgin services are not synced. The phone app says there are problems, you click on service and it says there are no issues, you call the service line and it tells you No issues, (it hangs up on you - bad CE) then you speak to someone and there is an issue...

  • hammers01202 Andy Paton (@hammers01202) reported from Bournemouth, England

    @virginmedia Residential customer for about 4years

  • JackRansom4 Jack Ransom (@JackRansom4) reported from Burton, England

    @virginmedia please can someone help? WFH and Wifi constantly dropping out (as per usual). Tried all the resets, still not working.

  • Connor_HC18 Connor mellish (@Connor_HC18) reported from Bournemouth, England

    @virginmedia I am having problems with the virgin media business router that gets up to 350mbps. Keeps dropping out. Not a speed problem it’s the stability of it.

  • goddard95 Emma Goddard (@goddard95) reported from Christchurch, England

    @virginmedia Hey Virgin Media, the connection in Christchurch Dorset is unbelievably slow & customer service dreadful, all for £75 a month!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TWRHQ The Waiting Room 😷 wear a mask 😷 (@TWRHQ) reported

    @virginmedia The V6 if I remember correctly & it is Wi-Fi through the adaptors, however all other internet services work perfectly fine - it is only the @YouTube app that is not working fine; this isn't the first time there's been a problem with it that I've reported

  • karimaishmila karen burke (@karimaishmila) reported

    @virginmedia They said that work has been going on since Feb in West Kent area, again, not my problem, you have been taking full payments for nearly 6 months for what? Not only is the service awful, trying to get to speak to someone is even worse.

  • vascularis Arindam Chaudhuri (@vascularis) reported

    @virginmedia Hello ML; UO= ultimate oomph of course! 44 mins on phone yesterday, fobbed off, 35 minutes on chat line and bounced around finally it took 1 person who understood exactly, and 2 minutes to sort. Broadband support last night was quoting non-existent conditions to get wifi pods!

  • lucyewynn Lucy Elizabeth (@lucyewynn) reported

    @virginmedia Yes. It was telling us it was fine, then saying it was a known issue in our area and you cancelled our engineer booking, now says it’s fine but it’s actually still not working?

  • dodievillanelle chloe 🌻 (@dodievillanelle) reported

    @virginmedia Our WiFi’s been incredibly slow the last few days, any way I can get it back running at the speed it’s meant to be? Tried restarting the router and it’s come back the same

  • playpet1 playpet (@playpet1) reported

    @virginmedia Virgin have admitted they have had a fault locally to me after 2 months of complaining, first they blamed my stuff, then had me work for free and their staff didnt see the wrong in charging me for a service that has persistently failed, would you pay for failing service ?

  • bkdbns Oliver Flavin (@bkdbns) reported

    @virginmedia My very elderly neighbour - lives on her own - her VM services are currently down. No phone, even for emergencies. No personal alarm. This happened before some weeks ago and more than once. Service status says broadband issues in area but her phone is down as well.

  • aconaghan Alison Conaghan 💙 🇪🇺 🕷️ (@aconaghan) reported

    @virginmedia If I am promised a call back I should not have to wait in a cue and listed to the same 5 songs while I am on hold. If you were able to see my case you will see that I have spoken to at least 10 different people and had three cases raised to IT. THIS IS NOT CUSTOMER SERVICE!

  • playpet1 playpet (@playpet1) reported

    @virginmedia @SamKingBooks Samatha I have just refused to pay Virgin media I have an audio recording of their staff Finally admitting there is a fault after months and they refuse to do anything over the bill which is fraud, they’ve known for months theres an issue and done NOTHING!

  • littlespottydog 🍭 Lolly Golightly #GTTO🟥🟨#YesCymru (@littlespottydog) reported

    @virginmedia no broadband for now 3hrs due to ‘cables being laid’ w/out prior notice! Rang VM informed me that this could go on for another day! Already missed work training, team meeting etc. costing me financially. #VirginMedia I want OUT - unacceptable service.