Virgin Media Outage Report in Poole, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Poole come from postal codes BH12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole, Ringwood and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Internet | |
| Ringwood |
Internet | |
| Poole |
Internet | |
| Poole |
Internet | |
| Poole |
Wi-fi | |
| Bournemouth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Stuart Jones
(@ithastheanswer) reported
from
Bournemouth, England
. @virginmedia our internet has been terrible for the last three days, cost a fortune in mobile data because of this, service status says no problem, your own service test fails when we run it! Why are there so many problems in BH7 area over last few months?
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Stuart Jones
(@ithastheanswer) reported
from
Bournemouth, England
. @virginmedia internet down again! Service status says up but I’ve checked with friends who live nearby and down for them too! BH7 area. We did have good internet for 2 days. What is going on? We were half way through a rented film!
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Niki 💜 ◟̽◞̽
(@NikiNoox) reported
from
Bournemouth, England
@virginmedia I keep getting spam calls from you, every day someone phones offering 'exclusive offers and discounts' and are rude.
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Meg Ben
(@MegzMakes_Music) reported
from
Bournemouth, England
@virginmedia thieves. Overcharged me for a service I didn’t even ask for
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Mandy Payne
(@mizzmjm7) reported
from
Bournemouth, England
@virginmedia Hi, I have been able to get through to someone yesterday. Some sort of service disruption but sorted now, thanks
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Chris Lonergan
(@LonerganChris) reported
from
Poole, England
@virginmedia guys so you know your customer service is the absolute worst! My router has completely died and your trying to send me an engineer now I have to wait 4 days so can’t work! The internet never works! £56 a month for what?!?!
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Matt Anderson
(@MattandPt) reported
from
Poole, England
@virginmedia my partner is trying to cancel her contract as we are moving. So far telephone not answered, account not recognised online and online chat makes you wait for ages then closes after a couple of minutes and she’s working so misses it. S/o has now been cancelled. Help!
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Mandy Payne
(@mizzmjm7) reported
from
Bournemouth, England
@virginmedia why is the WiFi down in Bournemouth?
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babyduck
(@babyduck999) reported
from
Bournemouth, England
@virginmedia hi, can never get through on phone. Can someone contact me please about disconnecting TV service on 473463104. 12 contract at an end and don't want to pay extortionate amount next month. Thanks
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Craig Keith
(@Keifski) reported
from
Ringwood, England
@Kate_likes_ @virginmedia I’m in the BH postcode and can’t even get Virgin Media.... annoying as the speed everywhere else is ****!
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Matthew Howes
(@mghowes) reported
from
Bournemouth, England
@virginmedia @LFCTV can you fix the audio please its unwatchable right now.
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Phil
(@PhilPay1) reported
from
Poole, England
@virginmedia Hi, I cancelled my contract and it finished on 27 July. Just received an email saying my next (massively increased) payment is due on 11 August. Can’t login on the app or online to sort it. Can you help?
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia any idea what’s happening why our region is having so many problems and when this will be rectified. This has been going on all day.
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia so how many more hours are we going to have to wait for this problem to sorted out. Impossible to do any work when you cannot even have a reliable connection!
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Lifestyle Gardens Design & Build LTD
(@Gavin_Lifestyle) reported
from
Poole, England
Another day, trying to do admin at home. Another day and wanting to literally throw my @virginmedia router under a lorry!!! What is it with @virginmedia and their lousy WiFi???? Paying for a premium service and receiving something not far better than dialup!!
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It’s Me .... Amy
(@BambiAmy78) reported
from
Bournemouth, England
@deborabora @virginmedia I am so glad I left them in 2017 having suffered poor internet for over 2 years. Constant issues when I was in BH6.
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Matt Anderson
(@MattandPt) reported
from
Poole, England
Been on online chat for 6 hours with no response. AWFUL customer service @virginmedia
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Mandy Payne
(@mizzmjm7) reported
from
Bournemouth, England
@virginmedia what is happening to WiFi in Bournemouth? Day 2 and still no signal???
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babyduck
(@babyduck999) reported
from
Bournemouth, England
@virginmedia can someone DM me please? I want to cancel my subscription but don't want to spend all day on the phone talking to someone who doesn't understand what I'm saying - thank you .
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lizhearn_
(@lizhearn4) reported
from
Bournemouth, England
@virginmedia I need to give notice to not carry on the contract after the minimum term ends but because I can’t remember my password - and the website won’t let me change it - I can’t get in contact with anyone, can you help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Harley Sanders
(@HarleySanders_) reported
@virginmedia how can I speak to someone about your God awful service? You keep overcharging me by 200+% and claim I owe you money.
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Monapics.com
(@Monapics) reported
@virginmedia 30 mins on the phone. Fault that is affecting a number of households locally. 6 hours to repair. Email now fixed, security problem apparently and now released by Virgin team. Thanks.
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Daniel Meason
(@DGM7) reported
@virginmedia Someone from Virgin about my complaint. They knew our names so assuming they do actually work for you. Thanks
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Chris Vaughan
(@calmorit) reported
@virginmedia Mmm, the only company to levy this unfair charge, even when the new owner of a property takes on a Virgin Media service themselves. Money for no service used to be known as theft. Disproportionate fees set against the costs you actually have is simply wrong.
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Karl Steadman
(@KarlSteadman1) reported
@virginmedia Internet down once again in TF1. Almost daily getting drop outs. I rely on your service for work and pay good money for the so called fast internet.....
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SaMule107🎮🏆
(@Mule107) reported
@virginmedia what an awful experience trying to become a virgin media customer, a month after placing my order and being accepted "oh sorry that offer you ordered is no longer available but this one for £6 more is". Aren't I lucky! If this is how you treat customers then I'm out
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forestcrxptic
(@JCrxptic) reported
@virginmedia this is bloody ridiclous now 600mb supposedly the virgin servers are ****!
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Liam McLoughlin
(@Hexxeh) reported
@virginmedia I see some more areas got Gig1 today, but mine still isn't one of them. Are remaining areas still on track to get the upgrade by EOY? We had an outage last week for maintenance work, not sure if it's related to Gig1 upgrades at all? Can DM you postcode/area.
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AK Bell
(@AK_Bell) reported
@virginmedia It's saying it's fine and so did the live chat I did. It's not fine. It's fine for like 9 mins out of every 10. It's the 1 minute it's down that's the pain.
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Peteyyy
(@sirpetecharnley) reported
Worst bit about working from home is Virgin Media internet going off multiple times a day. Very frustrating🤬