Virgin Media

Virgin Media Outage Report in Poole, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Poole come from postal codes BH12, BH15 and BH17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 12/01/2025 10:15

December 01: Problems at Virgin Media

Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomPoole Wi-fi
United KingdomPoole TV
United KingdomPoole Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • gilly8049 Neil (@gilly8049) reported from Bournemouth, England

    @virginmedia seems tweeting is the only way to communicate with @virginmedia no TV service in BH5. Service checker not working! And massive queues on the phone!

  • chris_tterrag Chris Garrett (@chris_tterrag) reported from Bournemouth, England

    @graham641 @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin

  • chris_tterrag Chris Garrett (@chris_tterrag) reported from Bournemouth, England

    @rob_crane @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin

  • steve_fall Steve Fall (@steve_fall) reported from Poole, England

    @ITV is it my @virginmedia signal (SD and HD) or are you having issues with the feed from Twickenham #ENGvIRE #6Nations no other channels affected.

  • NigelGM Nige to my friends (@NigelGM) reported from Bournemouth, England

    @entersandmanuk @virginmedia Seems to be a uk outage and now intermittent

  • tom220love tom jeffries🤘 #BlackHeartsClub (@tom220love) reported from Hamworthy, England

    Having to sit downstairs again because @virginmedia internet is so ******* bad nothing will connect in my bedroom LOVE IT

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia Unfortunately I am at work until 7 pm tomorrow. I have just spoken to technical support and have been told the reason for all the issues is that I have only 39% space left on HD. Your technical support team need to go for training

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Thanks - they tried to scam a friend of mine today who was trying to get help from you (they have now successfully been in contact with the real you :) )

  • chris_tterrag Chris Garrett (@chris_tterrag) reported from Bournemouth, England

    @paults89 @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Only their name, as soon as “you” asked for such in depth info they took a 2nd look as they knew you wouldn’t ask that - when they told me I also reported to Twitter hoping the more reports the faster it’ll go down but I suspect complaint from you will be the most influential

  • LStacey Lee Stacey (Pilchard) (@LStacey) reported from Bournemouth, England

    Outage here in Dorset too, @virginmedia. #virginmedia

  • adamskicraig Adam Craig (@adamskicraig) reported from Bournemouth, England

    @virginmedia there have been problems all week with your broadband & TV services. Please sort it out ASAP

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia @briony_colburn Been no tv since just after 1 this afternoon worse service ever missed the England v Ireland match. Virgin media you owe a lit of us some kind if repayment... its 7.09 in the eve and still rubbish reception. Not good enough

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia I am currently on hold speaking to customer services again this call is going on for nearly an hour. Most frustrating part is the inconsistency and having to start over every time we make contact.

  • stwpt stewpot (@stwpt) reported from Bournemouth, England

    @virginmedia is there any issues in Bournemouth area. I dont have internet and tv at the moment

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia I am currently a virgin TV only customer thinking about getting your broadband but notice your current sale is not for existing customers. I’m already paying more just for TV than what you offer for BB&TV.

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    Yo @virginmedia you REALLY need to get @TwitterSupport to block and delete @virgrnimedia they are pretending to be VM support and DMing people who tweet you asking for details like credit card (full number, expiry, cvc) & address info - need to stop them! @actionfrauduk

  • steve_fall Steve Fall (@steve_fall) reported from Poole, England

    @MissusMalarkey @virginmedia Mine does get that bad. Just a well timed pic.

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia @LaurenSTompkins Just jumping in - this related to the conversation we were having in the week. All the steps that both you and technical support provided have been followed but every call starts back at square one - probably easier to quit then join as a new customer than get it fixed!

  • Qoo_Kumba Chris Welch 🇪🇺🏴󠁧󠁢󠁥󠁮󠁧󠁿🚹♿👍🤓 (@Qoo_Kumba) reported from Poole, England

    I know what Virgin have done, I cancelled TV with @virginmedia to move over to @skytv and they've also cancelled my internet, because that's how bloody stupid Virgin are. Muppets. 😡 Aaaargh! £59 pcm and they can't organise a bloody thing!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • igniterich Richard S (@igniterich) reported

    @virginmedia Hi, I am not expecting “ instant” but it’s now 24 hours and still no further! Not sure even the social media team can defend that level of poor service?

  • Emmys_arts Emmy's art (@Emmys_arts) reported

    @virginmedia the data we've had to use so we can reach the outside world... 13th saw me being on the phone for 2½ hours the stress of all of this has had a knock on effect on my health which is bad without all of this. 😕

  • PooleyConnie connie pooley (@PooleyConnie) reported

    @virginmedia Thank you. Now on hold for 2.5 hours and cut off again. Trying to cancel contract/be offered a more competitive deal to match what I will otherwise leave for

  • seasidings Seasidings (@seasidings) reported

    @virginmedia @virginmedia tried the number no issues apparently despite the fact yet again I currently have no broadband and it has been out for the last couple of hours

  • Ebb1 Eb (@Ebb1) reported

    @virginmedia @macmyra Text service us useless. We need to speak to a responsible manager on a direct line number. Do such person work for VM? Or only bots working unable to make a human/humane decision

  • Ebb1 Eb (@Ebb1) reported

    @virginmedia @carinaratcliffe Text service us useless. We need to speak to a responsible manager on a direct line number. Do such person work for VM? Or only bots working unable to make a human/humane decision

  • chizzy73 Dave Chisnall (@chizzy73) reported

    @virginmedia gone down yet again. Shocking service in the OL11 area.

  • ShaunCharlton6 Shaun Charlton (@ShaunCharlton6) reported

    @virginmedia since before Xmas you have sent 3 engineers out to fix the Internet. All 3 have told you its a settings problem so why am I paying my bill when I should be getting 300mb and only receiving 30mb. You are **** and its impossible to speak to anyone #shitcustomerservice

  • saliz18 saliz (@saliz18) reported

    @virginmedia Yes you are aware of this problem and it gets fixed for few hours then goes back off! Then the cheek to send out letters that Bill's are going up by £4.50 a month! Just another big wig company making money out of the pandemic! Knowing its needed by people!

  • dxtzzz Dean Crow (@dxtzzz) reported

    @virginmedia Is 0345 454 1111 not working?