Virgin Media Outage Report in Poole, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Poole come from postal codes BH12 and BH18 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Christchurch, Poole, Ringwood, and Bournemouth.
| City | Problem Type | Report Time |
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4 days ago | |
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9 days ago | |
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Internet | 9 days ago |
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Internet | 10 days ago |
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Internet | 10 days ago |
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Internet | 14 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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jill adelus (@jillladelus1) reported from Poole, England@virginmedia Can u tell me why, when i log into the BBC/Virgin access to get my You Tube video, it won't accept a Code or password the Virgin guy gave me, because i think this is where the problem/lack of access lies🤔
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Nige to my friends (@NigelGM) reported from Bournemouth, England@virginmedia please help post code bh65ab internet not working at all trying to work from home please help
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jill adelus (@jillladelus1) reported from Poole, England@virginmedia He said play around with it & get used to it but that.s no good if u can't put a constantly changing - every 60 seconds-code & pw in & where do u go to find them. I'm totally lost & i want my old system back with no horrid BBC spies in my lounge. How dare they interfere
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Mark Mould (@mmould_pooleNHS) reported from Poole, England@michdix68 @virginmedia I have always been with sky until last 9 months - virgin massive mistake ! Slow slow slow
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Emily Johnson (@emilyjj_) reported from Christchurch, England@virginmedia I originally contacted you & stated that noone in our block had virgin & I was advised that this would be sorted & you just needed permission from the landlord which we got. Now there has been this awful switchover process & we are going without internet for a month!
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Mark Mould (@mmould_pooleNHS) reported from Poole, England@virginmedia There is no fault as always - just very slow internet service - feels like back to ZX81 era
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Mark Mould (@mmould_pooleNHS) reported from Poole, England@virginmedia Speed is awful I am on 💯 and would go back to sky if contract not in place
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Mark Mould (@mmould_pooleNHS) reported from Poole, England@SkyUK customer service different level @virginmedia
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keith nigel ward (@keithward329) reported from Bournemouth, England@virginmedia kept on phone for about an hour, no answer, TV faults for over a month in the Bournemouth area, answering the phone would help or get proper engineers to work for you, as being owned by a yank company, obviously don't give a toss, cancelling DD
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RUDDY (@tbramble19) reported from Bournemouth, England@kelcrago @virginmedia Virgin media are a bag of shit literally cannot wait for the year to finish
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Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England@virginmedia Nothing happened... Checked the channel at 7:15 this morning and it was just a black screen with a msg saying try later etc.. Was like that till we left. I have now checked and it is back on but your colleague above said they knew about the issue.
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George Smith (@ccTyrant) reported from Christchurch, England.@virginmedia please can you get your internet together. Usually it’s the WiFi signal being a pain but now the whole broadband system is acting up, being intermittent
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Rachelle Lawley (@RachelleLawley) reported from Bournemouth, EnglandCbeebies isn't working on Virgin send help ASAP. @CBeebiesHQ @virginmedia
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George Smith (@ccTyrant) reported from Christchurch, England@mir0ndy Like sometimes virgin media just breaks (like right now), but when it isn’t broken, it’s really good
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Tamzin L A Lee (@TamzLALee) reported from Bournemouth, England@virginmedia worst company I have ever had to deal with, have been waiting now over 2 weeks for my click & collect order and constantly being lied to and told something different on every call. Spent over 8hrs on the phone to different people. AVOID AT ALL COSTS!!!
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heather nichols (@HLemonoftroy) reported from Bournemouth, England@virginmedia Yet another hour of my life I won’t get back....text conversation for an hour achieving nothing still no progress on my complaint and another number to ring.
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Elayne (@elayne100360) reported from Bournemouth, England@virginmedia Continually phoning to sort out new agreed payment. 1st person says yes all agreed but then put through to billing & not able to complete, always left on hold every time waiting more than 25mins. Have to put down phone. Happened 6 times now. 😖
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heather nichols (@HLemonoftroy) reported from Bournemouth, England@virginmedia I have done again this morning took 15 mins to get through, when I mentioned I was chasing a complaint she hung up, I got through a second time and after one sentence she hung up again....I was polite. #worstcustomerexperienceever #donottrustvirgin #virgin
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Lee Burdett (@LittleEnnis) reported from Christchurch, England@virginmedia why is your broadband so rubbish nearly everyday of this month it’s been down fed up off having to restart it . Sort it out dam it #virginmedia
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Mark Bates (@officer_cartman) reported from Bournemouth, England@wak_hb @MannyMann @virginmedia Mine works fine ,never had a issue with it
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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LJ. (@Lee_Jeffries) reported@virginmedia Your customer service is atrocious! I’ve never experienced anything quite like it! Just off the phone with one of your operators called Steven at 15.06pm on Friday 2nd September. He was more concerned about defending his appalling attitude rather than helping 1/2
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Bo (@__littlebocreep) reportedWhere @TalkTalk and @BTGroup fail I’m hoping @virginmedia will prevail! 3rd time lucky switching providers in hope to get stable internet as bare minimum, thus MUCH better Twitch streams 🤞🤞🤞
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melvin knowles (@tigertubs55) reportedVirgin media absolute rubbish customer service is non existant
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Kay (@Kay75152518) reported@fari1497 @virginmedia Same with me they keep hanging up and never call back
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Dominic (@DCraig1993) reported@IanSmithYT I'm with Virgin media and its just as bad mate
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David O Flynn (@irishlad42) reported@VirginMediaIE Please Please Please do not upgrade to @btsport on Virgin Media Ireland as you will lose @SkySports. Seriously never heard the likes of it before. You have been warned people
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Justin Crabtree (@jmcaed) reported@jaynemesis Virgin Media ate up NTL/Telewest. NTL itself was such an amalgamation of different providers and tech that they had all kinds of issues and systems to support. Whilst I'd like to think that the past decade or so has resolved all of that it wouldn't surprise me if not.
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Stephen Evans (@jsdevans) reportedWhat a way to deal with customer complaints. Hide behind email sent in error. Goodbye @O2 Goodbye @virginmedia . @LutzSchueler you should be embarrassed how your team fail to deal with complaints. You picked the wrong one, I'm not going away
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Sandra Duhig (@SandraDuhig) reported@virginmedia No software preventing this and no other issues using any other sites.
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Grant Heseltine (@GrantHeseltine) reportedIs there any challenge in life as difficult as trying to leave @virginmedia ? I've literally been passed from pillar to post between call centres in different parts of the globe, fobbed off and finally hung up on, disgraceful service 🤬