Virgin Media outages and service status in Poole, England

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole, and Bournemouth.

City	Problem Type	Report Time
Poole	TV	4 days ago
Poole	Internet	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

• 
  Emily or Emilie (@emily_or_emilie) reported 1 minute ago from Bournemouth, England

  @virginmedia new customer trying to create account & Wi-fi is down but keeps telling me password I created is invalid? #help #customerservice

• 
  Jared (@gxyred) reported 3 minutes ago from Bournemouth, England

  @virginmedia Says no known faults but on down detector there’s lots of reports. I don’t think the internet has ever gone down until y’all came to improve the service last week eek

• 
  Tom Davis (@TomWJDavis) reported 5 minutes ago from Poole, England

  @alex_tomkins @virginmedia Yep, down for the past 30 mins or so.

• 
  michael bass (@1972madmike32) reported 8 minutes ago from Poole, England

  @virginmedia Can you sort out BBC 1 ,as it's laggy as and like it's running at too slow speed ,it has been for last hour .

• 
  Mrs A and Princess Marlow 🐶 (@RLA1971) reported 17 minutes ago from Poole, England

  @virginmedia engineer spoke with us yesterday morning & agreed to send new hub with a next day delivery Been in all day, taking unpaid time off work & no delivery! Can you investigate as I’m a home worker & this is causing major problems Thank you

• 
  Rosa Collins (@EarlyyearsRosa) reported 19 minutes ago from Bournemouth, England

  @RuralMHMatters @virginmedia had a mobile dongle for the internet, perhaps they can help??

• 
  Philly B (@Philip_AnthonyB) reported 21 minutes ago from Poole, England

  @notorious_twub I was with @virginmedia for several years, no end of problems. And their customer service is shocking. I moved to @VodafoneUK for broadband and they have been fantastic. I won’t go back to VM.

• 
  Emma Page (@wordsbypage) reported 25 minutes ago from Bournemouth, England

  The Internet dropping out or down to next to nothing every 10 minutes since midday wouldn’t be an issue if I didn’t have a deadline. @virginmedia remind me why I am paying for the top package.

• 
  Craig Keith (@Keifski) reported 26 minutes ago from Ringwood, England

  @Kate_likes_ @virginmedia I’m in the BH postcode and can’t even get Virgin Media.... annoying as the speed everywhere else is ****!

• 
  Meg Ben (@MegzMakes_Music) reported 26 minutes ago from Bournemouth, England

  @virginmedia thieves. Overcharged me for a service I didn’t even ask for

• 
  TaiDragon #LockdownHairyBeast (@TaiDragon) reported 26 minutes ago from Poole, England

  @virginmedia It looks like the virgin services are not synced. The phone app says there are problems, you click on service and it says there are no issues, you call the service line and it tells you No issues, (it hangs up on you - bad CE) then you speak to someone and there is an issue...

• 
  Jeremy Clarke (@BelvoirCchurch) reported 28 minutes ago from Bournemouth, England

  @virginmedia how can you hike prices for existing customers, offer deals for new customers but are unable to answer your own customer service lines? Better deals with BT, why should we pay your extortionate price for terrible service?

• 
  Matt Anderson (@MattandPt) reported 37 minutes ago from Poole, England

  @virginmedia my partner is trying to cancel her contract as we are moving. So far telephone not answered, account not recognised online and online chat makes you wait for ages then closes after a couple of minutes and she’s working so misses it. S/o has now been cancelled. Help!

• 
  Niki 💜 ◟̽◞̽ (@NikiNoox) reported 38 minutes ago from Bournemouth, England

  @virginmedia Im having issues (again) with the TV box. We cant access any shows we've recorded. Yesterday the internet was crap, today this. @skytv Can we join you 🥺

• 
  Tamzin L A Lee (@TamzLALee) reported 40 minutes ago from Poole, England

  @virginmedia this is an absolute joke now, I do not have time to just sit on hold all day. You clearly make it impossible for people to cancel their contracts on purpose

• 
  Matt Simpson (@_Matt_Simpson_) reported 41 minutes ago from Bournemouth, England

  @virginmedia my WiFi doesn’t work and I have no idea why, or where even to start. Could you help please?

• 
  The Ginger Bear (@tragic_velvet) reported 48 minutes ago from Bournemouth, England

  Virgin media are such garbage, average at best. Can't wait to bin them off.

• 
  Darren Slade (@echodaz) reported 50 minutes ago from Poole, England

  And my Virgin Media broadband and TV goes down for the second time this evening, just as I'm watching Wolf Blitzer do his thing on CNN.

• 
  Mandy Payne (@mizzmjm7) reported 51 minutes ago from Bournemouth, England

  @virginmedia why is the WiFi down in Bournemouth?

• 
  Mark Bates (@officer_cartman) reported 58 minutes ago from Bournemouth, England

  @virginmedia I bet much doubt you can help ,I agreed a rention yesterday and they processed wrong deal went to redo it and time ran out and now won’t do it ans basically saying that’s not what was agreed despite screenshots .offcom I here come

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  nikky linnane (@NLinnane) reported 3 minutes ago

  Is Elaine Burke the only tech expert available in Ireland for tv ? She's never off virgin media and now she's on rte news. It would be great if we could have other view points not just one because they are connected to the right people.

• 
  Keith A Pearson (@keithapearson) reported 4 minutes ago

  @virginmedia Still waiting on your chat agent - to say he/she is incompetent would be the mother of all understatements. And yes, I've tried calling in the past, and that experience was so frustratingly pointless that I'm never trying again.

• 
  Captain Dave FYI (@davidtrnr1) reported 7 minutes ago

  @JonStone101 @virginmedia They say sorry a lot . Proper **** company

• 
  Jane Smith (@smithers263) reported 9 minutes ago

  @virginmedia hi, is there an issue with blueyonder emails? Was working ok this morning till about 10:30 am

• 
  Old Motherduck (@Old_Motherduck) reported 10 minutes ago

  @virginmedia @JonStone101 no we've had this before many times, only when you threaten to leave do you get transferred to someone who speaks english, they obviously get paid more to snag a customer than the english speaking

• 
  John merry (@Johnmerry85) reported 13 minutes ago

  @virginmedia Intermittent signal in your area is that the reason my Internet has been on and off since 3pm and speed is terrible?

• 
  Chris McGregor (@CmucG) reported 13 minutes ago

  @virginmedia terrible customer service. I recently joined. Supposed to have netflix included and have no idea how to activate it and swap my current account to it. Was supposed to get an email within 48 hours. It's been a week now and still nothing, even after a phone call

• 
  Mary (@Mary19764789) reported 14 minutes ago

  Echo chamber again on Virgin media and Irish media in general Focusing on the big bad far right and not on the cause of the current crisis #TonightVMTV

• 
  Derek Xavier Morriss (@DerekXMorriss79) reported 19 minutes ago

  @virginmedia any reason the WiFi signal keeps dropping out every 5 minutes or so? It really is appalling

• 
  FPL Hornet (@fpl_goldenboys) reported 21 minutes ago

  @virginmedia Nope. Every day to yesterday it’s been down for a couple of minutes on and off throughout the day