Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12, BH14 and BH15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Internet | |
| Bournemouth |
TV | |
| Poole |
TV | |
| Poole |
Internet | |
| Poole |
Internet | |
| Bournemouth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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steve dominey
(@domo13afcb) reported
from
Poole, England
@virginmedia why’s the red button not working for sky sports..just says there’s nothing live on it
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia If I'm a customer of yours and need customer service, you put me through to a call centre in India that provides wrong information. If I call and say I'd like to sign up as a new customer, I get UK/Ireland call centres... This is wrong. Do better.
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keith nigel ward
(@keithward329) reported
from
Bournemouth, England
@virginmedia another scam today, 01623472871 close them down
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Deemers
(@DeemersPaul) reported
from
Poole, England
@virginmedia It was listed as extra charges, but not specificity what they relate to. When I called to cancel, I was told my final amount & these weren’t mentioned. I only want to know what they are, why is it so difficult to find out
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Steve Fall
(@steve_fall) reported
from
Poole, England
@virginmedia hi our remote for our v6 vox is playing up and not working as it should do. How do I get a replacement? Thanks
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Emily or Emilie
(@emily_or_emilie) reported
from
Bournemouth, England
@virginmedia new customer trying to create account & Wi-fi is down but keeps telling me password I created is invalid? #help #customerservice
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Adrian
(@Adywakey) reported
from
Poole, England
@virginmedia any chance of getting the broadband back on in BH17 area. Been down for an hour. Bad drills.
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia Also, MOST of your customer service representatives are rude and don't know what they're talking about. Did you know one of them told me to dial 150 for CS, even though I clarified that I'm NOT a Virgin Mobile customer? "Yes, yes this still works for you sir." Nope.
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Darren Slade
(@echodaz) reported
from
Poole, England
And my Virgin Media broadband and TV goes down for the second time this evening, just as I'm watching Wolf Blitzer do his thing on CNN.
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Steve Fall
(@steve_fall) reported
from
Poole, England
@virginmedia I have no TV or Broadband. So I presume your crediting me for loss of service. #VirginDown #LossOfService
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.
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frazer railton
(@frazerrailton) reported
from
Bournemouth, England
@Stephen97257743 @YODELhell @virginmedia They are awfull I have stopped ordering things if yodel are there delivery service
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia The call was this morning btw. If only she was the only rude and unhelpful member of your customer service team, but no... Apart from maybe 2 of the 10 people I have spoken to this week, everyone else had the same attitude. Very unprofessional. Go read my 4 complaints.
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Marty Caine - #Cromwellians
(@Marty_Caine) reported
from
Poole, England
2 hours listening to repeated **** music waiting to get through to @virginmedia and still no joy and no internet!!!!!
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Matt Simpson
(@_Matt_Simpson_) reported
from
Bournemouth, England
@virginmedia my WiFi doesn’t work and I have no idea why, or where even to start. Could you help please?
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
Any idea @virginmedia why for the last couple of weeks my virgin box has been recording programmes completely randomly. Programmes i never watch nor ever recorded? This has happened to four different shows this week alone?
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Matt Lawrence 📣
(@mattjlawrence) reported
from
Poole, England
@NigelGM @virginmedia They are only a communications company 🙄 do you have a Virgin landline mate? You can dial 150 for customer svcs if you have
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia That link irrelevant as my issue does not come under any of those topics.
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BmthGooner
(@bmth_gooner) reported
from
Bournemouth, England
@virginmedia is virgin media down in bh9 area ?
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James Taylor
(@JCT6) reported
from
Bournemouth, England
@virginmedia just been cut off for the third time by your contact centre!!!! Fuming!!! Your customer service is appalling!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charlie ❤
(@chazzababes) reported
@virginmedia None of our Internet is working however it was working fine 15 minutes ago, and our TV has gone off as well quoting error code W02. We have rebooted everything and checked all the cables and it still doesn't work!
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greasy
(@Nolito2475) reported
@virginmedia It gets worse, it won’t let me log in now to make a complaint ! Joke service.
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Defqon.1
(@DS26967443) reported
@virginmedia I was offered 2 deals, and both them where higher than that of £50 and the speeds to my broadband was 200MB that’s very poor by any means, it’s 2022 & time for change
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Siobhon Niles
(@NilesDelta1) reported
@virginmedia It’s not working.
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cindy bindy
(@cynthiascott69) reported
@virginmedia I would like to speak to someone who is prepared to help and listen do I use your main contact number
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John McK
(@johnmck58) reported
@virginmedia Good morning Virgin, Here we are again engineer made his second visit to fix a problem booking ref 107332_11948 only to leave without fixing it. This was first reported in October last last year. Was advised a team would fix within 48 hours on Nov 22nd… what a joke
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Defqon.1
(@DS26967443) reported
@virginmedia Absolutely and it was shocking my contacts been terminated as of this month, and i was a long term loyal customer 😌
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ShaniAnimal
(@ShaniAnimal) reported
@virginmedia There was a issue when I ran a system check saying that some channels where affected. But the TiVo box wasn’t working at all rang faults they couldn’t fix it hence engineer coming but the weird thing is all working now was down a few hours too
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oddfruit
(@oddfruit) reported
@virginmedia 16 hours to update the page and no way to report anything after 6pm on a Sunday? Exceptionally poor ‘customer service’.
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Ammad Ahmed
(@Ammad191011) reported
@virginmedia what a rip off, I have just been charged £275 for cancelling the contract because you can’t supply the broadband service at my new address. I mean it is ridiculous.