Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
Internet | |
| Poole |
Wi-fi | |
| Bournemouth |
TV | |
| Poole |
Internet | |
| Poole |
Wi-fi | |
| Bournemouth |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Tony Dukes
(@TonyDukes1) reported
from
Poole, England
@virginmedia Down time again service just getting worse and worse
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Care Bear
(@active_doug) reported
from
Poole, England
Virgin email been since 8am this morning. Spoke with a person they reset password still not able to login after 12 hours 😡. Not good enough Virgin Media
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Care Bear
(@active_doug) reported
from
Poole, England
@virginmedia Unable to login on all devices
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Andrew Dear 💙
(@spongedaddy67) reported
from
Burton, England
@virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…
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Jeremy Clarke
(@BelvoirCchurch) reported
from
Bournemouth, England
@virginmedia How will we know when you have sorted out the mess at your end? Will you let me know or do I have to keep spending my money calling you listening to that awful out of tune hold music?
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Happy days @virginmedia is down yet again... No broadband, no telly, no landline! 🤬😤
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Jeremy Clarke
(@BelvoirCchurch) reported
from
Bournemouth, England
@virginmedia how can you hike prices for existing customers, offer deals for new customers but are unable to answer your own customer service lines? Better deals with BT, why should we pay your extortionate price for terrible service?
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Laura
(@ItzLauLau) reported
from
Hamworthy, England
@bt_uk Absolutely love that virgin media has been out and clearly not fixed a problem but instead ruined our internet connection this morning! Thanks very much!!
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Elayne (she/her)
(@elayne100360) reported
from
Bournemouth, England
@virginmedia another outage in BH6
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
Hey @virginmedia all of last night and now this morning my home broadband is not working. I’ve reset the router several times not made any difference.
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Emma Page
(@wordsbypage) reported
from
Bournemouth, England
The Internet dropping out or down to next to nothing every 10 minutes since midday wouldn’t be an issue if I didn’t have a deadline. @virginmedia remind me why I am paying for the top package.
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5G.ordon FONG (🍸🦐🦀🥋)
(@GordonFong) reported
from
Bournemouth, England
@virginmedia It’s not an outage, I can’t even get the admin page locally.
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The Ginger Bear
(@tragic_velvet) reported
from
Bournemouth, England
Called virgin media last week. Part 1 Me - I'd like to cancel please. VM - you can't, it can only be a minimum of 60 before your contract ends. Called back today (less than 60 days) Me - I'd like to cancel please VM - I can see another agent has already cancelled.
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Absolutely loath @virginmedia's over priced 360, and like their customer service, it's just rubbish, can't wait for @CityFibre to go online in our area so that I can trash VM, even if I have to take a hit when I cancel as locked into a contract at the mo, it'll be worth it!😡😠
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Care Bear
(@active_doug) reported
from
Poole, England
@virginmedia Password has been reset by Virgin media. Still can not get to a login page
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5G.ordon FONG (🍸🦐🦀🥋)
(@GordonFong) reported
from
Bournemouth, England
@virginmedia It starts to show the two fields for username and password by never completes the page load.
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia I bet much doubt you can help ,I agreed a rention yesterday and they processed wrong deal went to redo it and time ran out and now won’t do it ans basically saying that’s not what was agreed despite screenshots .offcom I here come
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Just had to put a 2nd call into @virginmedia this afternoon to sort out the problem they caused from this mornings call to them, which was to attempt to sort out issues from a previous call to them 🤬 New TV aerial installed next week and once @CityFibre are running, VM are gone!
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Gary Eaton
(@garyeatonafcb) reported
from
Bournemouth, England
@virginmedia Whatever maintenance you performed on Monday 8th in the BH8 area has made the previous issue 100x worse than it was before. Please sort this out. £50 a month for this is a joke.
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Jeremy Clarke
(@BelvoirCchurch) reported
from
Bournemouth, England
@virginmedia ,is it worth trying to call customer service today, will anyone answer the call or is it more hours on hold before being cut off?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jo Haydon
(@jjds13) reported
@virginmedia Lack of ownership, wrong process followed and lack of manager call backs to advise a resolution.
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SIMON MAROULIS
(@simonmaroulis) reported
@virginmedia It was from your website which was confirmed your side and they said they'd get back to me last week but never did
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Emma Ayres
(@funky3mma) reported
@virginmedia I have loads of times this has been going on since the 26th april. This is ba customer service. Totally fed up and costing me not only for a service I not getting but extra on mobile data as no wifi and also on days I am having to take off work
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Janice Macgregor
(@janicemacgregor) reported
.@virginmedia who can I speak to about the ridiculous charges you put in place when someone is moving and you're not available in the new place? As a loyal customer of over 3 years, surely there's some argument to take into consideration I didn't have any choice but to cancel?
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Matthew Freeman
(@Matthew3man) reported
@virginmedia Online account. I signed up and never got a verification email. When I do forgotten password to try and resend it it just has an error on the link. Also the page has a copyright 2012 message which fills me with very little confidence.
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Tony Reynolds MemMBA
(@GenomicsAnalyst) reported
@virginmedia How many more days do we have to go with broadband problems. Been no broadband since noon in PL5 area of Plymouth. Not good enough when I'm trying to get some computer intensive work done. What am I paying for???
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Cookie FM
(@CookieFM_) reported
Absolutely disgusted by @virginmedia’s horrendous customer service. Having to move out and cancel our BB due to my grandmother dying of cancer. Yet still have to buy out our contract (which I never knew we signed up to) for £240. Ridiculous! #Stayaway #virginmedia
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ThatProgrammer
(@ThatProgrammer) reported
I've called Virgin Media Business, Virgin Media and now I'm calling Virgin Mobile to fix 3 issues their company has managed to cause me (in order): Failed to pay me my last cheque on account closure, failed to reimburse me for over a month of downtime of phone, random £40 charge.
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Breanne Christina 🤓
(@HarleyHEELS_x) reported
@virginmedia We already spoke to your customer care team who checked with the technicians and they said this is the soonest available appointment. This will obviously cause a big issue with moving in as we need internet to work. Very disappointing.
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Claire East
(@claire_east3) reported
@virginmedia It’s ok, after the service I received from your contact Centre in the last few days I have resolved the issue myself. Sky are doing a fabulous deal at the moment.