Virgin Media Outage Report in Poole, England

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Christchurch, Poole, Ringwood, and Bournemouth.

City	Problem Type	Report Time
Christchurch	E-mail	1 day ago
Poole	E-mail	6 days ago
Poole	Internet	6 days ago
Poole	Internet	7 days ago
Poole	Internet	7 days ago
Poole	Internet	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

• 
  Stuart Jones (@ithastheanswer) reported 1 minute ago from Bournemouth, England

  @virginmedia Been having poor unusable internet all day today - worst it has been since start of lockdown. Service status says nothing wrong. Please check again - BH7 area. Had to use a lot of mobile data to be able to work today

• 
  Natalie Griffiths (@Natalie05490147) reported 4 minutes ago from Bournemouth, England

  @virginmedia I’m disappointed in the lack of service! I’m a vulnerable customer and yet they don’t seem to be bothered by this fact! I get promised call backs and they never happen... I’m left with no facilities

• 
  Natalie Griffiths (@Natalie05490147) reported 8 minutes ago from Bournemouth, England

  @virginmedia you offer the most horrendous service ever! 3 call backs promised and not received one! My quick start pack was supposed to arrive yesterday but didn’t. No communication what so ever! Unbelievably bad I would definitely not recommend

• 
  Lauren Tompkins (@LaurenSTompkins) reported 14 minutes ago from Bournemouth, England

  thanks @virginmedia I don’t have a working service as you say I have a bill to pay. According to the records next bill payment is due 04/05 but because your new installation charges are so high I’ve gone over the credit limit.

• 
  Neil (@gilly8049) reported 15 minutes ago from Bournemouth, England

  @virginmedia It says there are no known issues. I've taken the white cable out and reconnected and rebooted and it makes no difference. Some sky sports channels are not working and just show error w02! This happens far too often!

• 
  Steve Fall (@steve_fall) reported 23 minutes ago from Poole, England

  @virginmedia broadband down in BH12. My mobile reception is poor.. Any news on a fix. #WorkingFromHome

• 
  Elayne (@elayne100360) reported 23 minutes ago from Bournemouth, England

  @mmould_pooleNHS @virginmedia Hear hear, my ombudsman complaint is still ongoing, they do not tell the truth about what they have done & customer service non existent.

• 
  Lauren Tompkins (@LaurenSTompkins) reported 30 minutes ago from Bournemouth, England

  Hey @virginmedia I have an issue with my account all to do with a new instal. Please can I talk it through with you to try and resolve it.

• 
  Philly B (@Philip_AnthonyB) reported 33 minutes ago from Poole, England

  @notorious_twub I was with @virginmedia for several years, no end of problems. And their customer service is shocking. I moved to @VodafoneUK for broadband and they have been fantastic. I won’t go back to VM.

• 
  Niki 💜 ◟̽◞̽ (@NikiNoox) reported 33 minutes ago from Bournemouth, England

  @virginmedia Im having issues (again) with the TV box. We cant access any shows we've recorded. Yesterday the internet was crap, today this. @skytv Can we join you 🥺

• 
  jason james (@jasonjames056) reported 39 minutes ago from Poole, England

  @virginmedia stellar job as always.....not, internet up n down like ****** draws on demand not working and no way of finding out wtf is going on, due to I international call centre!!!!!

• 
  Natalie Griffiths (@Natalie05490147) reported 40 minutes ago from Bournemouth, England

  @virginmedia I’m awaiting a call back from a manager to confirm from the new customer team that he can get a quick start pack out to me ASAP due to my unique circumstances. The manager John said he or a colleague would call me by Saturday. It’s now Thursday and I’ve heard nothing!

• 
  Emma Louise (@oncefallenangel) reported 41 minutes ago from Bournemouth, England

  Our virgin media internet is so awful at the moment that I continuously have to turn the WiFi off on my phone. Surely that’s not the point of home WiFi 🙄

• 
  Lisa Taylor (@mrslisataylor) reported 43 minutes ago from Bournemouth, England

  @virginmedia I pay a lot of money every month for high speed fibre, but at the moment this is terrible. I reset my router every morning, but this morning I can’t stream 1 video (through Ethernet) to work out to even with no other devices working.

• 
  Luke Green (@Greenerthegoat) reported 45 minutes ago from Hamworthy, England

  @virginmedia hi ever since your connection went down the other day our WiFi has been appalling can you tell me if a signal is down in the area or something. Thanks

• 
  Louise Busfield (@no1toerag) reported 46 minutes ago from Bournemouth, England

  How do I cancel @virginmedia if no one answers the phone or messages

• 
  Lifestyle Gardens Design & Build LTD (@Gavin_Lifestyle) reported 49 minutes ago from Poole, England

  @frankandreas3 @virginmedia Same down here mate. Took me ages to email you from the Mac tonight as WiFi kept dropping off. Off and on for over a week now!

• 
  Stuart Jones (@ithastheanswer) reported 52 minutes ago from Bournemouth, England

  @virginmedia broadband service checker says everything is fine my our internet has been up and down all morning. Started having problems about midnight - been unable to finish a game of Fifa weekend league today - router appears to reboot or lose connection

• 
  Mark Bates (@officer_cartman) reported 52 minutes ago from Bournemouth, England

  @virginmedia for the last 8 weeks internet has randomly dropped out several times ,about once per day ,I know others in area have had same problem and apparently won’t be fixed until 27th may .not contacted via phone due to current condition .

• 
  Lauren Tompkins (@LaurenSTompkins) reported 53 minutes ago from Poole, England

  Interesting how @virginmedia can tweet messages on twitter but ignore messages from customers. Shows how bad their customer services are. Don’t blame Corona either.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lindz🏃🏼‍♀️ Edinburgh Marathon training! (@LBradz) reported 4 minutes ago

  @virginmedia hi, for some reason today the Internet is blocking @SlackHQ? Tried just using my phone data loads fine, but broadband it's just not working?

• 
  2023 TerhiMG 🚗🇫🇮 🇺🇦 (@TerhiMG) reported 11 minutes ago

  @virginmedia it has corrected itself for now. Obviously another problem with @virginmedia ... along with the total loss of TV service and daily broadband problems .....

• 
  Dave Cross (@davorg) reported 13 minutes ago

  @virginmedia I use WhatApp because I hate speaking on the phone to people. I'm happy to wait. I'll get to speak to someone eventually. I'll cancel and then in a few days, someone will call me back to offer me a sensible deal. I've been doing this for years. I know how it works.

• 
  Hakuna Hatate 🇯🇵 レンジャーズスケルパー (@quadtreblechamp) reported 17 minutes ago

  @virginmedia @BankieDaReturns Nonsense. There is no justification for raising everyones bills by this price. It is pure greed and I bet workers like yourself aren't seeing a wage increase. All in the pocket of billionaire shareholders. I urge everyone to cancel there contracts. Starve these ghouls out.

• 
  ValCanary#NCFC (@vallyrogNCFC) reported 17 minutes ago

  Had a bad week with technology Wednesday iPhone has a software bug . Thanks to Apple shop easily fixed. Thursday @virginmedia update on TV fails new remote doesn’t work. Now sorted. This morning my Facebook messenger goes hay wire ! Must be something in my fingers this week

• 
  Richard Cobbett (@richardcobbett) reported 19 minutes ago

  @mikejjennings @virginmedia I remember years ago having a very frustrating conversation with one of their support people that can be summed up as "Okay, turn off the box." "Done." "What's on the screen now?" "...nothing. It's off." (I mean, I understand why, but it was a premium rate phone number, so...)

• 
  John Elah (@elah_john) reported 20 minutes ago

  @virginmedia Now you want to direct me to yet another link rather than provide a staff member to deal with the problem. I rest my case.

• 
  Virgin Help (@virginhelp) reported 25 minutes ago

  @RoarRuff Hi, We're sorry to hear this. We've tagged @virginmedia so that they can help. Thanks. VH

• 
  tom/foozball (@clonkledonk) reported 27 minutes ago

  @virginmedia help why is my internet cutting out

• 
  Rahul M (@RaviK79865267) reported 27 minutes ago

  @virginmedia Also not even offered any partial refund for the issues I’ve faced. So I’m paying for a service I am not getting!! Disgraceful