Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
Internet | |
| Poole |
Internet | |
| Bournemouth |
Internet | |
| Poole |
Internet | |
| Poole |
Internet | |
| Poole |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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babyduck
(@babyduck999) reported
from
Bournemouth, England
@virginmedia can someone DM me please? I want to cancel my subscription but don't want to spend all day on the phone talking to someone who doesn't understand what I'm saying - thank you .
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia any idea what’s happening why our region is having so many problems and when this will be rectified. This has been going on all day.
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Phil
(@PhilPay1) reported
from
Poole, England
@virginmedia Hi, I cancelled my contract and it finished on 27 July. Just received an email saying my next (massively increased) payment is due on 11 August. Can’t login on the app or online to sort it. Can you help?
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Mandy Payne
(@mizzmjm7) reported
from
Bournemouth, England
@virginmedia what is happening to WiFi in Bournemouth? Day 2 and still no signal???
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Tom Davis
(@TomWJDavis) reported
from
Poole, England
@alex_tomkins @virginmedia Yep, down for the past 30 mins or so.
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Jared
(@gxyred) reported
from
Bournemouth, England
@virginmedia Says no known faults but on down detector there’s lots of reports. I don’t think the internet has ever gone down until y’all came to improve the service last week eek
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Jared
(@gxyred) reported
from
Bournemouth, England
@virginmedia FYI you guys have done some work in the BH8 area last week and since then our WiFi drops off all the time and is very slow. Pls can it be resolved.
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lizhearn_
(@lizhearn4) reported
from
Bournemouth, England
@virginmedia I need to give notice to not carry on the contract after the minimum term ends but because I can’t remember my password - and the website won’t let me change it - I can’t get in contact with anyone, can you help?
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Lifestyle Gardens Design & Build LTD
(@Gavin_Lifestyle) reported
from
Poole, England
Another day, trying to do admin at home. Another day and wanting to literally throw my @virginmedia router under a lorry!!! What is it with @virginmedia and their lousy WiFi???? Paying for a premium service and receiving something not far better than dialup!!
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Matt Anderson
(@MattandPt) reported
from
Poole, England
@virginmedia my partner is trying to cancel her contract as we are moving. So far telephone not answered, account not recognised online and online chat makes you wait for ages then closes after a couple of minutes and she’s working so misses it. S/o has now been cancelled. Help!
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Mandy Payne
(@mizzmjm7) reported
from
Bournemouth, England
@virginmedia Hi, I have been able to get through to someone yesterday. Some sort of service disruption but sorted now, thanks
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Niki 💜 ◟̽◞̽
(@NikiNoox) reported
from
Bournemouth, England
@virginmedia I keep getting spam calls from you, every day someone phones offering 'exclusive offers and discounts' and are rude.
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Matt Anderson
(@MattandPt) reported
from
Poole, England
Been on online chat for 6 hours with no response. AWFUL customer service @virginmedia
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia so how many more hours are we going to have to wait for this problem to sorted out. Impossible to do any work when you cannot even have a reliable connection!
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Mandy Payne
(@mizzmjm7) reported
from
Bournemouth, England
@virginmedia why is the WiFi down in Bournemouth?
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Stuart Jones
(@ithastheanswer) reported
from
Bournemouth, England
. @virginmedia our internet has been terrible for the last three days, cost a fortune in mobile data because of this, service status says no problem, your own service test fails when we run it! Why are there so many problems in BH7 area over last few months?
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Meg Ben
(@MegzMakes_Music) reported
from
Bournemouth, England
@virginmedia thieves. Overcharged me for a service I didn’t even ask for
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Stuart Jones
(@ithastheanswer) reported
from
Bournemouth, England
. @virginmedia internet down again! Service status says up but I’ve checked with friends who live nearby and down for them too! BH7 area. We did have good internet for 2 days. What is going on? We were half way through a rented film!
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Craig Keith
(@Keifski) reported
from
Ringwood, England
@Kate_likes_ @virginmedia I’m in the BH postcode and can’t even get Virgin Media.... annoying as the speed everywhere else is ****!
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Chris Lonergan
(@LonerganChris) reported
from
Poole, England
@virginmedia guys so you know your customer service is the absolute worst! My router has completely died and your trying to send me an engineer now I have to wait 4 days so can’t work! The internet never works! £56 a month for what?!?!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rugby187 Gaming 🏴🇺🇦
(@Rugby187_Gaming) reported
@virginmedia I struggle to understand them half the time and then they just apologise and blind transfer me to other teams who are equally as incompetent. I’m having to run around trying to fix YOUR mistakes!
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Kimberley Derbyshire
(@Kimbers_90) reported
@virginmedia But this is the only time there’s actually a message. Hoping it will be back up soon as 3 days intermittent is a joke especially when trying to work from home. Im paying for a service I expect to get!
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#porkpiegate
(@porkpiegate) reported
@virginmedia i have just had a new hub 4 and it was faulty. They changed for another on Monday and it worse than before. No live chat on app? I need help please. Thanks
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Luna 💙
(@lunasorcery) reported
I swear the Virgin Media Hub 4 is actual garbage I (very deliberately) use distinct SSIDs for the 2.4GHz and 5GHz networks. Every single time this blasted thing reboots (either by my hand or at random) it resets the 2.4GHz SSID to the factory default.
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Bohn
(@BohnFifty) reported
@virginmedia But if faults were found on your system, and I organised it as a 3rd party without a customers knowledge, would the customer then be charged for time wasted?🥴🥴🥴
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Bohn
(@BohnFifty) reported
@virginmedia Does this then mean that if a technician turns up to a null appointment, the customer will unknowingly be charged for a service they did not request?
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Fatmangaming222
(@AliDay31281816) reported
@virginmedia Further more everytime I have tried to call in to discuss I have been shouted down and you a cowering behind your terms and conditions. You have affected my job now!!! All because your incompetent agent failed to explain your billing process properly to me.
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Bohn
(@BohnFifty) reported
@virginmedia What I mean is, I could potentially report issues by possessing an address and name, to then book an engineer out on a legitimate appointment, whilst the customer is at work or unavailable, I am then costing potentially the customer alongside the company money. As shown prior
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Rugby187 Gaming 🏴🇺🇦
(@Rugby187_Gaming) reported
What kind of service and Customer Service is this @virginmedia and @richardbranson . You’ve had me waste around 6 hours of my time trying to sort your mistakes! And how to claim compensation for your disconnection error and my having little to no service the past 5 days?
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DBM Motion Graphics
(@madebydbm) reported
Interesting new service from @virginmedia - for years I've had 100mbps broadband that works pretty consistently. As of yesterday, it's 200mpbs but only works for 6 mins out of every 10, the other 4 it's dead. What's going on #VirginMedia? In Bromham, Bedford MK43.