Virgin Media Outage in Poole, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours in Poole, England

Virgin Media Outage Chart in Poole, England

June 17: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(54.48%)
Wi-fi
(14.26%)
TV
(11.19%)
Phone
(8.60%)
E-mail
(7.29%)
Total Blackout
(4.18%)

Virgin Media Outage Map Near Poole, England

The most recent outage reports and issues originated from Bournemouth, Poole, West Lulworth and Christchurch.

Bournemouth Wi-fi
Poole Internet
Poole Internet
Bournemouth E-mail
Bournemouth Internet
Bournemouth E-mail

Virgin Media in Poole, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:
  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @wak_hb @MannyMann @virginmedia Mine works fine ,never had a issue with it

  • ccTyrant George Smith (@ccTyrant) reported from Christchurch, England

    .@virginmedia please can you get your internet together. Usually it’s the WiFi signal being a pain but now the whole broadband system is acting up, being intermittent

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia Nothing happened... Checked the channel at 7:15 this morning and it was just a black screen with a msg saying try later etc.. Was like that till we left. I have now checked and it is back on but your colleague above said they knew about the issue.

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    Cbeebies isn't working on Virgin send help ASAP. @CBeebiesHQ @virginmedia

  • HLemonoftroy heather nichols (@HLemonoftroy) reported from Bournemouth, England

    @virginmedia Yet another hour of my life I won’t get back....text conversation for an hour achieving nothing still no progress on my complaint and another number to ring.

  • HLemonoftroy heather nichols (@HLemonoftroy) reported from Bournemouth, England

    @virginmedia I have done again this morning took 15 mins to get through, when I mentioned I was chasing a complaint she hung up, I got through a second time and after one sentence she hung up again....I was polite. #worstcustomerexperienceever #donottrustvirgin #virgin

  • LittleEnnis Lee Burdett (@LittleEnnis) reported from Christchurch, England

    @virginmedia why is your broadband so rubbish nearly everyday of this month it’s been down fed up off having to restart it . Sort it out dam it #virginmedia

  • jillladelus1 jill adelus (@jillladelus1) reported from Poole, England

    @virginmedia Can u tell me why, when i log into the BBC/Virgin access to get my You Tube video, it won't accept a Code or password the Virgin guy gave me, because i think this is where the problem/lack of access lies🤔

  • jillladelus1 jill adelus (@jillladelus1) reported from Poole, England

    @virginmedia He said play around with it & get used to it but that.s no good if u can't put a constantly changing - every 60 seconds-code & pw in & where do u go to find them. I'm totally lost & i want my old system back with no horrid BBC spies in my lounge. How dare they interfere

  • mmould_pooleNHS Mark Mould (@mmould_pooleNHS) reported from Poole, England

    @virginmedia There is no fault as always - just very slow internet service - feels like back to ZX81 era

  • mmould_pooleNHS Mark Mould (@mmould_pooleNHS) reported from Poole, England

    @SkyUK customer service different level @virginmedia

  • mmould_pooleNHS Mark Mould (@mmould_pooleNHS) reported from Poole, England

    @virginmedia Speed is awful I am on 💯 and would go back to sky if contract not in place

  • mmould_pooleNHS Mark Mould (@mmould_pooleNHS) reported from Poole, England

    @michdix68 @virginmedia I have always been with sky until last 9 months - virgin massive mistake ! Slow slow slow

  • Keifski Craig Keith (@Keifski) reported from Ringwood, England

    @SkyUK @HellyyBabyy You cannot speak when @virginmedia offers 10x the speed and your modem doesn’t allow signal the reach the room directly above it.

  • bobbafin Fin Cooper (@bobbafin) reported from Bournemouth, England

    @virginmedia First thing I do , even when there has been known issues it usually says " no known issues " .

  • Jax9998 Jackie Bessant (@Jax9998) reported from Poole, England

    Since renewing my Vivid 350 fibre optic contract with @virginmedia (same fibre package for less money) the service has suddenly gone drastically downhill - poor speed and constantly losing connection ... 😠

  • clairedyer00 Claire (@clairedyer00) reported from Bournemouth, England

    @SkyUK @itvnews @ITV @MartinSLewis Name and shame @virginmedia poor service but happy to take my money they shouldn’t be aloud to get away with it!!

  • clairedyer00 Claire (@clairedyer00) reported from Bournemouth, England

    @jimbocalvo @virginmedia Snap they said they will refund me £1.57 for 6 weeks of no service because I haven’t reported it every day!!! Piss takers!!!

  • clairedyer00 Claire (@clairedyer00) reported from Bournemouth, England

    @virginmedia another 1.5hours playing phone call tennis to be told I will be refunded £1.57 for 6 weeks loss of service because I haven’t called to report it every day!!!!! @richardbranson if I was you I’d be ashamed!!!!! 2 years of wasted money and time!!! Disgusting

  • Briomara Brian O Mara (@Briomara) reported from Bournemouth, England

    @virginmedia have had my media (broadband & tv) installed on November 24th and now it down. Was told an engineer can get to you Friday. So your service lasted 11 days. Not helpful when you work from home. And the call centre bloke hung up on me. Service is atrocious

  • CardJulia Julia Card (@CardJulia) reported from Poole, England

    @virginmedia I’ve twice emailed now at end of Oct and again end of Nov about one of your green cabinets in our street which has the front missing and needs to be fixed. I await a resolution.

  • chilpark Amy Britton (@chilpark) reported from Poole, England

    @virginmedia Fine. I had knee surgery a few months ago. I have been struggling every month with the bill and doing my best to pay at least £50 each month. It’s the only way we can pay something on all our bills and this morning you shut off service.

  • clairedyer00 Claire (@clairedyer00) reported from Bournemouth, England

    @virginmedia This has been going on for over 2 years! All the customer service say is there is a fault in the area!! It’s a joke!

  • garry7seton Garry Seton (@garry7seton) reported from Ferndown, England

    @virginmedia @HullCharley Such personal Customer Service @virginmedia ... if issue is ‘this’, respond with ‘that’. Wow!

  • clairedyer00 Claire (@clairedyer00) reported from Bournemouth, England

    @virginmedia constantly faults in my area!!!! Still happy to take my money tho! My service is down more than it works!

  • AFCBdave Dave Stone (@AFCBdave) reported from Verwood, England

    @virginmedia I have an issue with any company who chooses to use a delivery partner who continually lets its customers down and has an appalling reputation for failing to deliver, damaging or stealing items entrusted to them.

  • vinnienfg Mike Vincent (@vinnienfg) reported from Poole, England

    @virginmedia any update on the no internet issue in the BH15 area. Been without internet for almost 2 hours.

  • captain_clegg_1 Lord Hartgrove (@captain_clegg_1) reported from Wimborne Minster, England

    @virginmedia let's themselves down by using @YodelOnline they might be cheap but they are crap. Use @DPD_UK or @RoyalMail

  • jcharman18 Jimmy Charman (@jcharman18) reported from Bournemouth, England

    @virginmedia My Dad is a loyal customer and lost his Mobile phone last week. As soon as we became aware it was lost we cancelled the SIM card. The bill arrived today and £45 of unauthorised usage occurred from whoever found/stole the phone. After 2 phone calls today to ... 1/2

  • NigelGasper Nigel Gasper (@NigelGasper) reported from Poole, England

    We have waited for 14 days for @virginmedia to connect our bb & media service, only to learn that they have failed once again! It will take another 7-14 days to just connect our house with the fibre optic-we have vulnerable 90 year olds with #LifeLine support that does not work!

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia No problem but as a gas/electric engineer you can have a guess at my daily rate and work out how much I lost that afternoon !!

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia It was 10th September ..but with reference to it ,who do I sent the bill to for my time when the engineer never turned up ?

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    So @virginmedia haven’t responded to my complaint yet ,next stage then

  • shakesnbake John Sekhar (@shakesnbake) reported from Bournemouth, England

    @virginmedia So my first customer experience with you doesn’t mean anything to @virginmedia - very dissappointing. @YodelOnline poor performance and three day delay reflects on you. I’m not going to push this any further as have no confidence that I’m a valued customer

  • shakesnbake John Sekhar (@shakesnbake) reported from Bournemouth, England

    @virginmedia Nothing. It was a poor experience. They told me to speak to Yodel and vice versa.

  • shakesnbake John Sekhar (@shakesnbake) reported from Bournemouth, England

    @virginmedia The experience of your customers is the responsibility of @virginmedia It is not good to blame a third party supplier for the poor CExp. Neither party seems to care about this but you’re happy to take my money and time. Pretty sure @richardbranson would not accept this!

  • shakesnbake John Sekhar (@shakesnbake) reported from Bournemouth, England

    @virginmedia Yes. Live chat, automated update and customer service call. The latter was cut off. All not helpful and just repeating what the message about access to the property. Is this upgrade worth the hassle? Starting to think not!

  • shakesnbake John Sekhar (@shakesnbake) reported from Bournemouth, England

    @virginmedia No! I was tracking the driver on the map. They were literally down the road and mine was next. Then I get the message about not being able to access the property. Same as on Saturday. Not sure what’s happening @YodelOnline there are no restrictions to the house! #frustrated

  • boothy02 boothy (@boothy02) reported from Bournemouth, England

    @virginmedia Just on the router, the network log seems to show the same critical error after restarting. " Received response to broadcast maintenance request but no unicast maintenance opportunities received - t4 time out ”

  • captain_clegg_1 Lord Hartgrove (@captain_clegg_1) reported from Wimborne Minster, England

    @virginmedia just wasted an hour of my life ordering an upgrade for Virgin Mobile phone online. All went wrong when I tried to complete the order using the correct details but was told that they weren't recognised. Can you help please.

  • BBoyJD10 Joel (@BBoyJD10) reported from Poole, England

    @virginmedia Just restarted and the WiFi seems to be fine now however the power line is definitely the problem here any advice ?

  • tom220love tom jeffries? (@tom220love) reported from Hamworthy, England

    So apprently theres no problem with our wifi Right so.. on wifi i cant play any games oe what ever because i lag but when its connectes obvioisly fine but surley that proves theres something wrong god i love @virginmedia internet :)

  • JasonGonsalves2 Jason Gonsalves (@JasonGonsalves2) reported from Poole, England

    @virginmedia hi there, why is my iPhone 6 not working on my Virgin home WiFi? iOS 11.4.1 ! It’s costing me a fortune to use my 4g! All WiFi is working perfectly, just not on mine or wife’s iPhone 6!! Please advise

  • Jimmyredknapp Jimmy geddes (@Jimmyredknapp) reported from Bournemouth, England

    @virginmedia I just want to cancel my broadband #thanks for getting in touch

  • Jimmyredknapp Jimmy geddes (@Jimmyredknapp) reported from Bournemouth, England

    There’s a lot of people leaving @virginmedia been on hold for over an hour and a half, customer service is disgusting. #gladimleaving

  • MitchyK7 MitchyK7 (@MitchyK7) reported from Christchurch, England

    Has @virginmedia been DDOS'ed or something. Can't get on the Internet at all and can't visit their site on my phone. This is the third day this has happened but never for this long!

  • Maverick2405 Mike (@Maverick2405) reported from Ashley Cross, England

    @virginmedia @UKTV Took your time. Probably lost a shit load of customers too. And our bills will all probably sneak up in the next few months to cover this. Yey

  • VampyreHeart Vampyre Heart (@VampyreHeart) reported from Bournemouth, England

    @virginmedia #eurosports2 is not working every time I call you in told it will be fixed in 24hrs. Why has this not been fixed

  • nicki_camfield Nicki Camfield (@nicki_camfield) reported from Poole, England

    @virginmedia No it hasn’t been resolved. I would appreciate your help

  • anonfour Stu (@anonfour) reported from Bournemouth, England

    @virginmedia when will you be officially informing us that you are not able to fulfil your contract and the services you said you provided? How will our payments reflect this reduced service?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • courtney_holder courtney holder (@courtney_holder) reported

    @nonleagueref @virginmedia You’ve got no hope I’ve just been on hold 30 minutes to be told all calls go to account verification team and if I wanted to cancel or discuss changes I would need to wait on hold another 58 minutes!

  • Maybot2019 Tony not Del Boy (@Maybot2019) reported

    @virginmedia Problem on wireless connection. We had a power cut here half an hour ago and since power returned the lan isn’t connecting to the internet.

  • fowl_DD Dawn Fowler (@fowl_DD) reported

    @virginmedia Ok, will see if they are any help. Thanks

  • EmilyEvansx Emily Leanne Evans (@EmilyEvansx) reported

    Cannot get over how bad @virginmedia customer service is. 2 days into our contact, haven't delivered what was promised, no escalation process and no promised call back. 50 mins later, promised another call back in 24 hours on top of what I've already waited #wouldntgetthiswithsky

  • Anni07932 NYAnnie (@Anni07932) reported

    @virginmedia Thanks for your apology. Spending hours now moving from Virginmedia email. Just can't afford to be out of contact for work and most importantly for a vulnerable elderly mother in law I look after. Any update good or bad would be appreciated.

  • Paul_W_Strong Paul Strong 💚 (@Paul_W_Strong) reported

    Awful customer service today from @virginmedia. Day wasted waiting for a promised delivery which is still in @YodelOnline hub. Numerous attempts by me to resolve failed. Now emailed Virgin to cancel contract. Yodel driver will have wasted journey tomorrow as not taking delivery

  • Stu__F Stuart - #BrexitParty_UK (@Stu__F) reported

    @Bannedanaliens1 @virginmedia My VM BB rose from £42 to £63 in a year. When I called they offered to reduce the price to £55. I argued the price for a new customer is £43 to which the guy replied ‘If you take our TV I can get it down to £42’. So now I have an unopened Virgin TV box gathering dust in my loft.

  • chiky12 naomi dongo (@chiky12) reported

    @virginmedia nope. she just hang up

  • nonleagueref Ian Kitchen (@nonleagueref) reported

    @virginmedia May I suggest employing more people as we pay enough for the awful service #ukcallcentreplease

  • nonleagueref Ian Kitchen (@nonleagueref) reported

    @virginmedia been on hold for 25 minutes so far absolutely terrible customer service