Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 12/28/2025 21:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.

Loading map, please wait...
City Problem Type Report Time
United KingdomBournemouth TV
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomBournemouth Internet
United KingdomPoole Wi-fi
United KingdomPoole E-mail

Community Discussion

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Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • Ecto_Husky Ecto 🇬🇧 (@Ecto_Husky) reported from Bournemouth, England

    @virginmedia Every single day this week I have lost internet connectivity with problems reported in my area! As a new customer if this is a sign of things to look foward to then I think I'll switch back, getting pissed off now to be honest

  • LStacey Lee Stacey (Pilchard) (@LStacey) reported from Bournemouth, England

    @virginmedia I think you have misunderstood my intent. I am telling you that your user experience is poor. I’m not reporting a disruption in the service, I am criticising it. Also, I am a customer, not a beta tester.

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia Already said I had downloaded it. When I try and look when it has issues it says it is offline and it is next to the TV and not behind it or anything else.

  • cammie_and_me Mrs_S (@cammie_and_me) reported from Bournemouth, England

    26 years @virginmedia I have been dealing with my husbands account but now you have increased our DD by £10 per month without warning you will not talk to me. And the woman on the other end of the phone does not care!!! #cancel

  • Hucklehoff James Huckle (@Hucklehoff) reported from Bournemouth, England

    @virginmedia Yes and says no issues. All the sudden around 11.30 internet went dead and the traffic light was flashing green on the super hub 2 router

  • Hucklehoff James Huckle (@Hucklehoff) reported from Bournemouth, England

    @virginmedia please can you explain why my traffic light is flashing green on my router All Internet access is down and I urgently need to work from home. Please can you urgently assist

  • babyduck999 babyduck (@babyduck999) reported from Christchurch, England

    @virginmedia Ok, I'm an existing customer with an XL package + 2 TiVo boxes. I would like to know how much a second identical package would cost me at another property running both alongside each other. Hoping for a good deal

  • Ecto_Husky Ecto 🇬🇧 (@Ecto_Husky) reported from Bournemouth, England

    @virginmedia Not surprisingly it's still down, I've registered this via the 'my virgin' portal and also filed a complaint

  • _George_Gordon_ George Gordon (@_George_Gordon_) reported from Poole, England

    @virginmedia on the phone to you for 45 minutes and the issue didn’t get resolved so your staff hung up 🤬 terrible customer service!!

  • michele4675 Michele Hardy (@michele4675) reported from Poole, England

    @virginmedia hi, I’ve been trying to get through to you guys for the last 40 mins but no answer and have heard the same songs 4 times each. Need help with phone line as not working properly. Please dm me. Many thanks

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia we have had Internet and TV trouble for weeks and now it's currently hours at a time. Yes least now it's acknowledging there is an issue in area but nothing seems to be a perm fix. Because it's only hours we are not compensated and yet I'm using my data up too.

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia Yes, won't respond here any more as you can't help either. At a loss

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    🤞I think we may have actually made headway this morn with @virginmedia issue. But it's been 2 weeks of constant complaining. It shouldn't be this hard & shouldn't haven't arisen in first place. Wasted time on this approx 18 hrs of our time 😟 #CustomerService #exhausted

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    Just want to apologise for current Virgin rants to work colleagues but we have been totally mislead & now can't get anyone to fix it. Wrong info given by staff on phones, cut off contantly @virginmedia @richardbranson

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia Best bit total call 1hr 40 even through to complaints and my services haven’t even been changed ,gotta ring again its as if the conversation never happens ffs

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia Bh10 4bt is the main issue

  • RachelleLawley Rachelle Lawley (@RachelleLawley) reported from Bournemouth, England

    @virginmedia No and there never seems to be anything on the service status either. Always says its fine I also have the connect app which is when it states its turned off when it's clearly on.

  • nishikoi1 keith parker (@nishikoi1) reported from Hamworthy, England

    @virginmedia Not very helpfull, in fact damn rude

  • nishikoi1 keith parker (@nishikoi1) reported from Hamworthy, England

    @virginmedia I did all that and made 4th phone call yesterday,,no bag or box by next wk, its going in the bin,,,and your customer service is so rude,,,

  • elayne100360 Elayne (@elayne100360) reported from Bournemouth, England

    @virginmedia We can never get through or get cut off continually hence visit to shop in desperation. We both work during day. Also phone agents have no clue what to do about it or give wrong info or transfer then line goes dead. It is complete nightmare.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • liberalstephen Stephen Howse (@liberalstephen) reported

    @virginmedia Still no internet. Can you tell me what the plan is to restore services and how much longer I'll be without? I work from home and it's causing serious inconvenience, to the point where I will have to terminate my contract and get internet elsewhere if it goes on too much longer.

  • tmdhvn Thom (@tmdhvn) reported

    Hi @virginmedia how can I check if a pre installation re-visit is due today? Can’t contact tech who visited originally and installation due tomorrow. Require it for work. Customer service wasn’t able to help. Thanks

  • Joe77330134 Joe (@Joe77330134) reported

    @MartinSLewis Dear Martin, I spoke to @virginmedia yesterday, over 6hours. Explained my dire Financial circumstances and that I needed help! They refused to reduce my future bills. 😢 Do companies have been a duty of care for people in crisis? I have exhausted all my current knowledge 🥹🥹🥹

  • JPimbo James Pimblett (@JPimbo) reported

    @virginmedia is there issues in Merseyside? Installed new hub yesterday and now it’s just blinking red

  • KerryLucyTweets Kerry Lucy (@KerryLucyTweets) reported

    @virginmedia what is going on with your connection? It has been shocking for months but the past 4ks it’s been so unreliable. I even tried my parents connection &that also dips in and out! Why am I paying for this rubbish? Please can someone get in touch to sort this issue ASAP

  • NobbyD27 Rob Downer (@NobbyD27) reported from Cardiff, Wales

    @syeporter180 @virginmedia Cancel the contract and go to Sky

  • adcryptography AD (@adcryptography) reported

    @AndyHarrison123 @virginmedia shite isnt it mate. Our wifi has been awful for the past few months too. Will be changing provider in the near future!

  • ads913 keith addy (@ads913) reported

    @virginmedia my email account has been hacked 4 times in 4 days .you need to sort this poor security hole and read your own forums.

  • Tsubodai1 J (@Tsubodai1) reported

    @Asherhinds @virginmedia I'm also affected by this, and it's certainly more than a handful of people now. This is absolutely at the VM side, not the customer. I'm complaining to the ICO as this is being ignored it seems

  • jeremyridgway jeremy ridgway (@jeremyridgway) reported

    @virginmedia internet and phone services down (again) in SW10 - any news on resumption of services ?