Virgin Media Outage Report in Poole, England
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The latest reports from users having issues in Poole come from postal codes BH12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Wi-fi | |
| Bournemouth |
Internet | |
| Poole |
Wi-fi | |
| Bournemouth |
TV | |
| Poole |
Internet | |
| Poole |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Andrew Dear 💙
(@spongedaddy67) reported
from
Burton, England
@virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…
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Tamzin L A Lee
(@TamzLALee) reported
from
Poole, England
@virginmedia this is an absolute joke now, I do not have time to just sit on hold all day. You clearly make it impossible for people to cancel their contracts on purpose
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Lisa Channell
(@channell_lisa) reported
from
Bournemouth, England
@Rebeccaswain10 @virginmedia Is it really that bad? X
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The Ginger Bear
(@tragic_velvet) reported
from
Bournemouth, England
Virgin media are such garbage, average at best. Can't wait to bin them off.
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5G.ordon FONG (🍸🦐🦀🥋)
(@GordonFong) reported
from
Bournemouth, England
@virginmedia It starts to show the two fields for username and password by never completes the page load.
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Steve Beck
(@stevejbeck) reported
from
Bournemouth, England
Oh no! @virginmedia broadband is slow in our area at the moment (BH6). It’s supposed to be 100Mbps but it’s currently 29Mbps. I think there’s maintenance happening on our road right now but can’t see cos it’s behind a tree. Ah well. Looks like I’m gonna have to do some housework!
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Emma Goddard
(@goddard95) reported
from
Christchurch, England
@virginmedia Nope, dreadful. That’s not customer service, that’s off loading to a computer. Not helpful for a 87 year old.
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
Hey @virginmedia all of last night and now this morning my home broadband is not working. I’ve reset the router several times not made any difference.
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Alan Ganter
(@alan67sb126) reported
from
Bournemouth, England
@virginmedia no Service since Sunday, no communication, from you guys, absolute joke, I hope you don't think your going to charge us for this service, time for City Fibre I feel.
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5G.ordon FONG (🍸🦐🦀🥋)
(@GordonFong) reported
from
Bournemouth, England
@virginmedia It’s not an outage, I can’t even get the admin page locally.
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Tamzin L A Lee
(@TamzLALee) reported
from
Poole, England
@virginmedia can you please explain why it is impossible to cancel a contract with you. Can get through for anything else but when you want to cancel you are put on hold for hours
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Connor mellish
(@Connor_HC18) reported
from
Bournemouth, England
@vmbusinesshelp I am having problems with the virgin media business router that gets up to 350mbps. Keeps dropping out. Not a speed problem it’s the stability of it.
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Jack Ransom
(@JackRansom4) reported
from
Burton, England
@virginmedia Wireless devices. Been going on all morning (this happens regularly but usually better after a reset - not today). Tried following the advice to check for problems in the local area, even that doesn’t work. Literally nothing more i can do.
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Tamzin L A Lee
(@TamzLALee) reported
from
Poole, England
@virginmedia spent over an hour on the phone now and have been cut off twice when I should of been transferred. I don’t actually know how you are still a running company, I have never had to deal with anyone more useless before
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locharlotte
(@CharlotteLois) reported
from
Poole, England
@virginmedia pay for your “fastest” broadband for it not to load most days! Absolutely horrendous price I pay for a rubbish service!
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TaiDragon #LockdownHairyBeast
(@TaiDragon) reported
from
Poole, England
@virginmedia It looks like the virgin services are not synced. The phone app says there are problems, you click on service and it says there are no issues, you call the service line and it tells you No issues, (it hangs up on you - bad CE) then you speak to someone and there is an issue...
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Andy Paton
(@hammers01202) reported
from
Bournemouth, England
@virginmedia Residential customer for about 4years
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Jack Ransom
(@JackRansom4) reported
from
Burton, England
@virginmedia please can someone help? WFH and Wifi constantly dropping out (as per usual). Tried all the resets, still not working.
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Connor mellish
(@Connor_HC18) reported
from
Bournemouth, England
@virginmedia I am having problems with the virgin media business router that gets up to 350mbps. Keeps dropping out. Not a speed problem it’s the stability of it.
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Emma Goddard
(@goddard95) reported
from
Christchurch, England
@virginmedia Hey Virgin Media, the connection in Christchurch Dorset is unbelievably slow & customer service dreadful, all for £75 a month!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Waiting Room 😷 wear a mask 😷
(@TWRHQ) reported
@virginmedia The V6 if I remember correctly & it is Wi-Fi through the adaptors, however all other internet services work perfectly fine - it is only the @YouTube app that is not working fine; this isn't the first time there's been a problem with it that I've reported
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karen burke
(@karimaishmila) reported
@virginmedia They said that work has been going on since Feb in West Kent area, again, not my problem, you have been taking full payments for nearly 6 months for what? Not only is the service awful, trying to get to speak to someone is even worse.
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Arindam Chaudhuri
(@vascularis) reported
@virginmedia Hello ML; UO= ultimate oomph of course! 44 mins on phone yesterday, fobbed off, 35 minutes on chat line and bounced around finally it took 1 person who understood exactly, and 2 minutes to sort. Broadband support last night was quoting non-existent conditions to get wifi pods!
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Lucy Elizabeth
(@lucyewynn) reported
@virginmedia Yes. It was telling us it was fine, then saying it was a known issue in our area and you cancelled our engineer booking, now says it’s fine but it’s actually still not working?
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chloe 🌻
(@dodievillanelle) reported
@virginmedia Our WiFi’s been incredibly slow the last few days, any way I can get it back running at the speed it’s meant to be? Tried restarting the router and it’s come back the same
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playpet
(@playpet1) reported
@virginmedia Virgin have admitted they have had a fault locally to me after 2 months of complaining, first they blamed my stuff, then had me work for free and their staff didnt see the wrong in charging me for a service that has persistently failed, would you pay for failing service ?
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Oliver Flavin
(@bkdbns) reported
@virginmedia My very elderly neighbour - lives on her own - her VM services are currently down. No phone, even for emergencies. No personal alarm. This happened before some weeks ago and more than once. Service status says broadband issues in area but her phone is down as well.
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Alison Conaghan 💙 🇪🇺 🕷️
(@aconaghan) reported
@virginmedia If I am promised a call back I should not have to wait in a cue and listed to the same 5 songs while I am on hold. If you were able to see my case you will see that I have spoken to at least 10 different people and had three cases raised to IT. THIS IS NOT CUSTOMER SERVICE!
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playpet
(@playpet1) reported
@virginmedia @SamKingBooks Samatha I have just refused to pay Virgin media I have an audio recording of their staff Finally admitting there is a fault after months and they refuse to do anything over the bill which is fraud, they’ve known for months theres an issue and done NOTHING!
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🍭 Lolly Golightly #GTTO🟥🟨#YesCymru
(@littlespottydog) reported
@virginmedia no broadband for now 3hrs due to ‘cables being laid’ w/out prior notice! Rang VM informed me that this could go on for another day! Already missed work training, team meeting etc. costing me financially. #VirginMedia I want OUT - unacceptable service.