Virgin Media

Virgin Media Outage Report in Poole, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Poole come from postal codes BH12 and BH14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 02/02/2026 04:10

February 02: Problems at Virgin Media

Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Internet
United KingdomBournemouth Wi-fi
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomPoole Internet
United KingdomPoole Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • JCT6 James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia just been cut off for the third time by your contact centre!!!! Fuming!!! Your customer service is appalling!

  • TomWJDavis Tom Davis (@TomWJDavis) reported from Poole, England

    @alex_tomkins @virginmedia Yep, down for the past 30 mins or so.

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    Any idea @virginmedia why for the last couple of weeks my virgin box has been recording programmes completely randomly. Programmes i never watch nor ever recorded? This has happened to four different shows this week alone?

  • keithward329 keith nigel ward (@keithward329) reported from Bournemouth, England

    @virginmedia another scam today, 01623472871 close them down

  • gxyred Jared (@gxyred) reported from Bournemouth, England

    @virginmedia Says no known faults but on down detector there’s lots of reports. I don’t think the internet has ever gone down until y’all came to improve the service last week eek

  • steve_fall Steve Fall (@steve_fall) reported from Poole, England

    @virginmedia hi our remote for our v6 vox is playing up and not working as it should do. How do I get a replacement? Thanks

  • emily_or_emilie Emily or Emilie (@emily_or_emilie) reported from Bournemouth, England

    @virginmedia new customer trying to create account & Wi-fi is down but keeps telling me password I created is invalid? #help #customerservice

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia so how many more hours are we going to have to wait for this problem to sorted out. Impossible to do any work when you cannot even have a reliable connection!

  • DeemersPaul Deemers (@DeemersPaul) reported from Poole, England

    @virginmedia It was listed as extra charges, but not specificity what they relate to. When I called to cancel, I was told my final amount & these weren’t mentioned. I only want to know what they are, why is it so difficult to find out

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia That link irrelevant as my issue does not come under any of those topics.

  • babyduck999 babyduck (@babyduck999) reported from Bournemouth, England

    @virginmedia can someone DM me please? I want to cancel my subscription but don't want to spend all day on the phone talking to someone who doesn't understand what I'm saying - thank you .

  • mattjlawrence Matt Lawrence 📣 (@mattjlawrence) reported from Poole, England

    @NigelGM @virginmedia They are only a communications company 🙄 do you have a Virgin landline mate? You can dial 150 for customer svcs if you have

  • NikiNoox Niki 💜 ◟̽◞̽ (@NikiNoox) reported from Bournemouth, England

    @virginmedia I keep getting spam calls from you, every day someone phones offering 'exclusive offers and discounts' and are rude.

  • Adywakey Adrian (@Adywakey) reported from Poole, England

    @virginmedia any chance of getting the broadband back on in BH17 area. Been down for an hour. Bad drills.

  • gxyred Jared (@gxyred) reported from Bournemouth, England

    @virginmedia FYI you guys have done some work in the BH8 area last week and since then our WiFi drops off all the time and is very slow. Pls can it be resolved.

  • domo13afcb steve dominey (@domo13afcb) reported from Poole, England

    @virginmedia why’s the red button not working for sky sports..just says there’s nothing live on it

  • echodaz Darren Slade (@echodaz) reported from Poole, England

    And my Virgin Media broadband and TV goes down for the second time this evening, just as I'm watching Wolf Blitzer do his thing on CNN.

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia any idea what’s happening why our region is having so many problems and when this will be rectified. This has been going on all day.

  • LonerganChris Chris Lonergan (@LonerganChris) reported from Poole, England

    @virginmedia guys so you know your customer service is the absolute worst! My router has completely died and your trying to send me an engineer now I have to wait 4 days so can’t work! The internet never works! £56 a month for what?!?!

  • bmth_gooner BmthGooner (@bmth_gooner) reported from Bournemouth, England

    @virginmedia is virgin media down in bh9 area ?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • smcginley555 Sara McGinley (@smcginley555) reported

    @virginmedia Now your service status checker agrees there’s a problem - funny, that…

  • smcginley555 Sara McGinley (@smcginley555) reported

    @virginmedia I got a recorded message saying it’ll be fixed by 2.55am. What redress do I have considering it went down during an important meet at 2.15pm??

  • Veraithy Veraithy (@Veraithy) reported

    @virginmedia I have been a customer for quite a long time and my bill is getting really expensive, is there a chance I can have a discount?

  • KevinRye (((Kevin Rye))) (@KevinRye) reported

    @virginmedia I'm not sure I trust your phonelines if I'm honest, not after the service I received today that I'm complaining about! Thanks for responding quickly. Maybe you could start advising your colleagues how to provide customer service :)

  • mattj_uk Matt Johnson (@mattj_uk) reported

    @HarrieSilver @virginmedia BQM time and post to their forum. Only way to get any decent support from them I'm afraid...

  • MarkBulley1 Mark Bulley (@MarkBulley1) reported

    @virginmedia The saga continues. Another complaint ignored. Promised a call at 3pm today from a manager. After an hour wait last night being transferred to the whole of customer service. Does anyone know what they are doing. Shocking shocking service !!!!!!

  • smcginley555 Sara McGinley (@smcginley555) reported

    @virginmedia Well on the phone you said there was a problem but your ‘checker’ says there isn’t a problem. Can’t test my home as your system is not recognising my house number - laugh a minute…

  • petevick Pete Vickers (@petevick) reported

    @virginmedia It was dropped off at the collect+ shop Tuesday AM - no tracking number. A driver rang yesterday to collect and was told it had been sent back. I have had emails, text messages and phone calls. If only your support had been so keen!

  • JacquiDalton JDalton (@JacquiDalton) reported

    @virginmedia I’ve been told this twice over the last month. Do Virgin understand how difficult it is to contact a human in Virgin and how much time each call takes. We have made 5 calls about a variety of problems relating to this

  • bobsroth Bob Roth (@bobsroth) reported

    @virginmedia It’s not that I have to wait to speak with someone, it’s that I apparently have to speak with 5 different departments and 10 different people to cancel my contract.