Virgin Media

Virgin Media Outage Report in Poole, England

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The latest reports from users having issues in Poole come from postal codes BH12 and BH14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poole, England 01/18/2026 23:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poole, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.

Loading map, please wait...
City Problem Type Report Time
United KingdomBournemouth Internet
United KingdomPoole TV
United KingdomPoole Internet
United KingdomBournemouth Wi-fi
United KingdomBournemouth Internet
United KingdomPoole Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • gilly8049 Neil (@gilly8049) reported from Bournemouth, England

    @virginmedia seems tweeting is the only way to communicate with @virginmedia no TV service in BH5. Service checker not working! And massive queues on the phone!

  • chefmike56 Michael Darracott (@chefmike56) reported from Bournemouth, England

    @virginmedia @briony_colburn Been no tv since just after 1 this afternoon worse service ever missed the England v Ireland match. Virgin media you owe a lit of us some kind if repayment... its 7.09 in the eve and still rubbish reception. Not good enough

  • chris_tterrag Chris Garrett (@chris_tterrag) reported from Bournemouth, England

    @graham641 @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin

  • NigelGM Nige to my friends (@NigelGM) reported from Bournemouth, England

    @entersandmanuk @virginmedia Seems to be a uk outage and now intermittent

  • adamskicraig Adam Craig (@adamskicraig) reported from Bournemouth, England

    @virginmedia there have been problems all week with your broadband & TV services. Please sort it out ASAP

  • stwpt stewpot (@stwpt) reported from Bournemouth, England

    @virginmedia is there any issues in Bournemouth area. I dont have internet and tv at the moment

  • chris_tterrag Chris Garrett (@chris_tterrag) reported from Bournemouth, England

    @rob_crane @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin

  • tom220love tom jeffries🤘 #BlackHeartsClub (@tom220love) reported from Hamworthy, England

    Having to sit downstairs again because @virginmedia internet is so ******* bad nothing will connect in my bedroom LOVE IT

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Thanks - they tried to scam a friend of mine today who was trying to get help from you (they have now successfully been in contact with the real you :) )

  • steve_fall Steve Fall (@steve_fall) reported from Poole, England

    @ITV is it my @virginmedia signal (SD and HD) or are you having issues with the feed from Twickenham #ENGvIRE #6Nations no other channels affected.

  • LStacey Lee Stacey (Pilchard) (@LStacey) reported from Bournemouth, England

    Outage here in Dorset too, @virginmedia. #virginmedia

  • chris_tterrag Chris Garrett (@chris_tterrag) reported from Bournemouth, England

    @paults89 @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    Yo @virginmedia you REALLY need to get @TwitterSupport to block and delete @virgrnimedia they are pretending to be VM support and DMing people who tweet you asking for details like credit card (full number, expiry, cvc) & address info - need to stop them! @actionfrauduk

  • Qoo_Kumba Chris Welch 🇪🇺🏴󠁧󠁢󠁥󠁮󠁧󠁿🚹♿👍🤓 (@Qoo_Kumba) reported from Poole, England

    I know what Virgin have done, I cancelled TV with @virginmedia to move over to @skytv and they've also cancelled my internet, because that's how bloody stupid Virgin are. Muppets. 😡 Aaaargh! £59 pcm and they can't organise a bloody thing!

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia I am currently a virgin TV only customer thinking about getting your broadband but notice your current sale is not for existing customers. I’m already paying more just for TV than what you offer for BB&TV.

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Only their name, as soon as “you” asked for such in depth info they took a 2nd look as they knew you wouldn’t ask that - when they told me I also reported to Twitter hoping the more reports the faster it’ll go down but I suspect complaint from you will be the most influential

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia @LaurenSTompkins Just jumping in - this related to the conversation we were having in the week. All the steps that both you and technical support provided have been followed but every call starts back at square one - probably easier to quit then join as a new customer than get it fixed!

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia Unfortunately I am at work until 7 pm tomorrow. I have just spoken to technical support and have been told the reason for all the issues is that I have only 39% space left on HD. Your technical support team need to go for training

  • steve_fall Steve Fall (@steve_fall) reported from Poole, England

    @MissusMalarkey @virginmedia Mine does get that bad. Just a well timed pic.

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia I am currently on hold speaking to customer services again this call is going on for nearly an hour. Most frustrating part is the inconsistency and having to start over every time we make contact.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • oliviadutervil Maria Olívia (@oliviadutervil) reported from Guildford, England

    @virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!

  • marksimms3 Mark Simms (@marksimms3) reported from Selston, England

    Wow... I honestly thought @virginmedia we’re the worst for customer service but seems like they’ve got serious competition from @ArrowXL_Help and @BandQ - both want to test your commitment to holding for an answer at least 20mins each

  • disvalentine David (@disvalentine) reported from Clydebank, Scotland

    @virginmedia internet down again in Glasgow area...😡 Why this time

  • oliviadutervil Maria Olívia (@oliviadutervil) reported from Guildford, England

    @virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.

  • elisanarbs Elisa Narborough (@elisanarbs) reported from Warrington, England

    @virginmedia no internet for two hours now: Wifi light green and base light is flashing green, service status in wa1 area said no known issues, please help!

  • disvalentine David (@disvalentine) reported from Clydebank, Scotland

    @virginmedia Checked nothing helpful there! Why is my internet having issues today you must know if the area affected

  • spudddddy Spuddy Murphy (@spudddddy) reported from Dublin City, Leinster

    Buzzing with ITV coverage with laliga .. virgin media customers get **** all now a days #whosellingdodgyboxes

  • gb20man Grant Baartman (@gb20man) reported from Bracknell, England

    Intermittent network service from @virginmedia again, seems I need to use my reliable personal hotspot from @VodafoneUK - at least I have a fallback plan.

  • Gstraitz Gareth Smith (@Gstraitz) reported from Leeds, England

    @virginmedia how can I try get a refund for a box office purchase that I can't find and watch it's th aew all out show I've paid for it and spent 1hr trying to find it and cannot watch also one of your customer service team hung up on me trying to resolve this

  • smarts35 Martine kotecha (@smarts35) reported from Braunstone, England

    @virginmedia I know all the protocols!!! I need what I pay you for I bet @richardbranson doesn't have this problem in the upstairs of his house!!!!!