Virgin Media Outage Report in Poole, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Poole come from postal codes BH12, BH17 and BH15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Internet | |
| Bournemouth |
Internet | |
| Poole |
Wi-fi | |
| Poole |
TV | |
| Poole |
Internet | |
| Poole |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Emma Page
(@wordsbypage) reported
from
Bournemouth, England
The Internet dropping out or down to next to nothing every 10 minutes since midday wouldn’t be an issue if I didn’t have a deadline. @virginmedia remind me why I am paying for the top package.
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Trisha Lewis
(@TrishaLewisTalk) reported
from
Bournemouth, England
@virginmedia - the state of my intermittent broadband has been shocking all week and again this morning it is down. Seriously affecting my work and expect compensation. What's going on?
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Mrs A and Princess Marlow 🐶
(@RLA1971) reported
from
Poole, England
@virginmedia engineer spoke with us yesterday morning & agreed to send new hub with a next day delivery Been in all day, taking unpaid time off work & no delivery! Can you investigate as I’m a home worker & this is causing major problems Thank you
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Scot Hayes
(@ScotHayes_) reported
from
Bournemouth, England
@virginmedia you guys are shocking. Honestly can't wait to cancel my contract with you guys!
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia I bet much doubt you can help ,I agreed a rention yesterday and they processed wrong deal went to redo it and time ran out and now won’t do it ans basically saying that’s not what was agreed despite screenshots .offcom I here come
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Elayne (she/her)
(@elayne100360) reported
from
Bournemouth, England
@virginmedia another outage in BH6
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Jeremy Clarke
(@BelvoirCchurch) reported
from
Bournemouth, England
@virginmedia ,is it worth trying to call customer service today, will anyone answer the call or is it more hours on hold before being cut off?
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ASJ 🇺🇦
(@asinge69) reported
from
Bournemouth, England
Virgin Media support. A Black hole.
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia I have to start it all again ,lost the Will and also managed to mess tfr or number to the o2 sim ,words fail me
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Lee Winter™
(@MrLeesRamblings) reported
from
Bournemouth, England
I've never known a company swing their **** around about their broadband service like @virginmedia do, when the service is so bad Today, we have connected to disconnected to connected, every 30 secs or so repeating Fun when youre trying to work let me tell you
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That Steve Beck
(@stevejbeck) reported
from
Bournemouth, England
@virginmedia Last time I checked the estimated fix time was 4pm approx. 🤞
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Rosa Collins
(@EarlyyearsRosa) reported
from
Bournemouth, England
@RuralMHMatters @virginmedia had a mobile dongle for the internet, perhaps they can help??
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Just had to put a 2nd call into @virginmedia this afternoon to sort out the problem they caused from this mornings call to them, which was to attempt to sort out issues from a previous call to them 🤬 New TV aerial installed next week and once @CityFibre are running, VM are gone!
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Scot Hayes
(@ScotHayes_) reported
from
Bournemouth, England
@virginmedia you are ******* shite! Can't wait to cancel!!
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia But thanks,they have put me on the deal I did t want abs now I will cancel in the next 13 days ie coming off ,the fact of being treated akin with contempt is mind boggling from a rentions point of view
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Absolutely loath @virginmedia's over priced 360, and like their customer service, it's just rubbish, can't wait for @CityFibre to go online in our area so that I can trash VM, even if I have to take a hit when I cancel as locked into a contract at the mo, it'll be worth it!😡😠
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Lesley Westmoreland
(@ljw1414) reported
from
Bournemouth, England
@virginmedia what do we do when I’ve contacted you 3 times , cut off & have no mobile phone service , rubbish internet , done all diagnostic checks ? Husbands mobile the same !
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Aaron
(@aarons1308) reported
from
Bournemouth, England
Anyone else on @virginmedia having Issues with the sound on @nickjr ? Daughter wanted to watch it but it was making a horrible sound and still is 🧐
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia Basically cut a long story I did agree a deal however it appears despite me asking for confirmation and then saying yes they put through the wrong one ,I chatted again this morning and basically told no you can’t ,it was literally like the new customer deal with a minor variation
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Happy days @virginmedia is down yet again... No broadband, no telly, no landline! 🤬😤
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Drft 🐉
(@newdrft) reported
@virginmedia what a joke Christmas coming and the connections been down for over a day saying it’ll be fixed at a certain time just to get extended.
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Helen Parker
(@MissHelenParker) reported
@virginmedia What is happening with the service in the CT10 area? Can we have an update. My aunt has been without service now for about 36 hours! It’s Christmas!
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CallMeDukey🇬🇾🇸🇷🇳🇬🇬🇧
(@TripleASays) reported
@virginmedia Yes please. Cancel my broadband as requested in writing several times. It’s no reliable, in fact it doesn’t even switch on. I’m technically sound- it’s my job. The line has been checked but sadly nothing is working. Thank you
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Liam Waldie
(@liamwaldie) reported
@virginmedia The 1st colleague said to check the store again when I had checked multiple times. 2nd offered to investigate and reach out with solution but have yet to hear back. I have just had a further update from yodel in the past 5 minutes saying it was loaded on to a van after delivery?
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David John Bird
(@senioriosuser) reported
@virginmedia It would be if only I was getting the speed I’m paying for. But with no easy way of reporting an issue there’s no chance of streaming movies is there? And yes I have rebooted and reset everything. So don’t go there with that suggestion.
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SquidersGaming
(@SquidersGaming) reported
Well the new virgin media box was working for most of the day now its the same issues as last time 🙄 unstable connection.
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Ryan Conroy
(@longDODGEsilver) reported
from
Margate, England
@virginmedia what the problem with the broadband and TV in CT area. There's no info and our internet has been down since nice 1am on the 23rd. I'm out of contract 👋👋👋👋
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P
(@pjfbucksuk) reported
@virginmedia I have checked my coverage via account. Site states good indoors and outdoors. But I currently have practically zero coverage. -118 dBm. I had no problem with signal strength / phone usage indoors until couple weeks ago. What has changed? Is this do do with your joining O2?
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Tim Hughes 💙
(@Timmo1966) reported
@virginmedia Hi, I have tried my laptop and tablet with the same issue. My Internet went at 11pm last night and I can't connect to it with my hub 3 either by ethernet cable or WiFi. I had a new Hub 5 delivered yesterday and I have tried to set it up but it won't connect.
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mjon3105
(@mjon3105) reported
@virginmedia Thanks for that. Useful to know in the future. Problem now solved as at the 15th try, same password that was refused previously was finally accepted. Thanks again. Enjoy the rest of Christmas if you’re not working. Michael.