Virgin Media Outage Report in Poole, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Internet | |
| Poole |
TV | |
| Poole |
Internet | |
| Bournemouth |
Total Blackout | |
| Poole |
TV | |
| Bournemouth |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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RUDDY
(@tbramble19) reported
from
Bournemouth, England
@kelcrago @virginmedia Virgin media are a bag of shit literally cannot wait for the year to finish
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia ..... unfortunately no contact for resolution about over charging & inability to make contact with billing & accounts dept. 😖 Customer service still non existent. Complete let down.
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keith nigel ward
(@keithward329) reported
from
Bournemouth, England
@virginmedia kept on phone for about an hour, no answer, TV faults for over a month in the Bournemouth area, answering the phone would help or get proper engineers to work for you, as being owned by a yank company, obviously don't give a toss, cancelling DD
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Lee Burdett
(@LittleEnnis) reported
from
Christchurch, England
@virginmedia why is your broadband so rubbish nearly everyday of this month it’s been down fed up off having to restart it . Sort it out dam it #virginmedia
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia Nothing happened... Checked the channel at 7:15 this morning and it was just a black screen with a msg saying try later etc.. Was like that till we left. I have now checked and it is back on but your colleague above said they knew about the issue.
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
Cbeebies isn't working on Virgin send help ASAP. @CBeebiesHQ @virginmedia
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heather nichols
(@HLemonoftroy) reported
from
Bournemouth, England
@virginmedia Yet another hour of my life I won’t get back....text conversation for an hour achieving nothing still no progress on my complaint and another number to ring.
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Nige to my friends
(@NigelGM) reported
from
Bournemouth, England
@virginmedia please help post code bh65ab internet not working at all trying to work from home please help
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@wak_hb @MannyMann @virginmedia Mine works fine ,never had a issue with it
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Emily Johnson
(@emilyjj_) reported
from
Christchurch, England
@virginmedia I originally contacted you & stated that noone in our block had virgin & I was advised that this would be sorted & you just needed permission from the landlord which we got. Now there has been this awful switchover process & we are going without internet for a month!
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Only on the phone!! Whole problem is keep getting left on hold when put through to billing. Now wasted over half a day trying to resolve this. There must be a way someone can sort this surely. Incredibly annoying & not acceptable.
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George Smith
(@ccTyrant) reported
from
Christchurch, England
@mir0ndy Like sometimes virgin media just breaks (like right now), but when it isn’t broken, it’s really good
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George Smith
(@ccTyrant) reported
from
Christchurch, England
.@virginmedia please can you get your internet together. Usually it’s the WiFi signal being a pain but now the whole broadband system is acting up, being intermittent
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Tamzin L A Lee
(@TamzLALee) reported
from
Bournemouth, England
@virginmedia worst company I have ever had to deal with, have been waiting now over 2 weeks for my click & collect order and constantly being lied to and told something different on every call. Spent over 8hrs on the phone to different people. AVOID AT ALL COSTS!!!
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Continually phoning to sort out new agreed payment. 1st person says yes all agreed but then put through to billing & not able to complete, always left on hold every time waiting more than 25mins. Have to put down phone. Happened 6 times now. 😖
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jennie spencer
(@jspence73) reported
from
Tarrant Hinton, England
@virginmedia think you have a problem with network can't txt or call when will it be sorted
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jill adelus
(@jillladelus1) reported
from
Poole, England
@virginmedia Can u tell me why, when i log into the BBC/Virgin access to get my You Tube video, it won't accept a Code or password the Virgin guy gave me, because i think this is where the problem/lack of access lies🤔
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Agreed new media tv inter contract inc hubby mob phone unlimited data,text,etc. New agreed dir debit but today old amount still charged no changes have been made as can never sort with billing dept. At home now if someone can phone. Also lodged official complaint today.
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heather nichols
(@HLemonoftroy) reported
from
Bournemouth, England
@virginmedia I have done again this morning took 15 mins to get through, when I mentioned I was chasing a complaint she hung up, I got through a second time and after one sentence she hung up again....I was polite. #worstcustomerexperienceever #donottrustvirgin #virgin
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia You asked me to let you know if contact had been made. Spent most of Monday tweeting problem to you so not going to repeat & waste my evening.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stefan⁴⁴
(@HPP7Strat2) reported
Patiently waiting for @Hyperoptic to become available in my area so I can leave @virginmedia . Them prices are too damn high 😒
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steven blake
(@the_blakestar) reported
@virginmedia having had my installation last Friday and already having problems utilising my streaming box as it won’t allow me to add sky sports (this has been raised with cx support to no avail),could you possibly try and sort it as it would be great to watch the game tonight🙏🏻
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Kieron Brittle
(@kieronbrittle) reported
@OliverDemariTV @virginmedia Just ring them up to come & fix it?
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Tanya Pearson
(@PearsonTanya11) reported
@virginmedia Yes, your customer services are fully aware of everything and I have spent hours, last call was 1hr 16 mins and I was told they would send me a second booster pod (days before that I was told the same!), no sign of it so I assume I am to spend more hours on the phone, terrible!
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quit
(@TheRealScavenge) reported
Never again with virgin media
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Dan hunter
(@dan_whitling) reported
@virginmedia No one has randg me up after all complaints and said hey Dan. Sorry about yiur issues. It's no problem I got you.. Let's get you the deal I have to speak to internationals and they couldn't give a dam I thought you were a professional company but looks like your standard theif
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Stretch Green
(@stretch0891) reported
@virginmedia But they won't even give me a working hub of the model I already have, I did all the online stuff and it said there's nothing wrong with my service, but I have no WiFi I just want the service I'm paying for to work
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Andrew
(@AndyHoney1979) reported
@virginmedia Hi, we tried to get it when we moved in last year, we had numerous attempts but turned out the track was broken underground, VM said they wouldn’t fix and that nobody in our street would be able to get it. Tomorrow number 5 are having it installed.
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Matt Frow
(@Matty411) reported
@virginmedia When I was out and I used WiFi it come up o2wifi. I wasn't sure if it's an hotspot or a network specially for o2 users. This was in a town centre tho
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Cam Taylor
(@CamJabezTaylor) reported
@virginmedia Correct it's was customer services, who passed me through about 8 people, including 2 staff from pre install team... not exactly giving a good service then are you...?!🙄