Virgin Media Outage Report in Poole, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth, Poole and Christchurch.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
Internet | |
| Poole |
Internet | |
| Poole |
TV | |
| Bournemouth |
Internet | |
| Bournemouth |
Wi-fi | |
| Bournemouth |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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babyduck
(@babyduck999) reported
from
Christchurch, England
@virginmedia Ok, I'm an existing customer with an XL package + 2 TiVo boxes. I would like to know how much a second identical package would cost me at another property running both alongside each other. Hoping for a good deal
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia No worries ,is there a problem with webmail or mail in general as it keeps coming back with a error
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keith parker
(@nishikoi1) reported
from
Hamworthy, England
@virginmedia Not very helpfull, in fact damn rude
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia Best bit total call 1hr 40 even through to complaints and my services haven’t even been changed ,gotta ring again its as if the conversation never happens ffs
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Lee Stacey (Pilchard)
(@LStacey) reported
from
Bournemouth, England
@virginmedia I think you have misunderstood my intent. I am telling you that your user experience is poor. I’m not reporting a disruption in the service, I am criticising it. Also, I am a customer, not a beta tester.
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia Already said I had downloaded it. When I try and look when it has issues it says it is offline and it is next to the TV and not behind it or anything else.
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia we have had Internet and TV trouble for weeks and now it's currently hours at a time. Yes least now it's acknowledging there is an issue in area but nothing seems to be a perm fix. Because it's only hours we are not compensated and yet I'm using my data up too.
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James Huckle
(@Hucklehoff) reported
from
Bournemouth, England
@virginmedia please can you explain why my traffic light is flashing green on my router All Internet access is down and I urgently need to work from home. Please can you urgently assist
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keith parker
(@nishikoi1) reported
from
Hamworthy, England
@virginmedia I did all that and made 4th phone call yesterday,,no bag or box by next wk, its going in the bin,,,and your customer service is so rude,,,
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Michele Hardy
(@michele4675) reported
from
Bournemouth, England
@virginmedia I have an issue with my tv and broadband connections. I think I may need an engineer to come out and have a look at connections
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Elayne
(@elayne100360) reported
from
Bournemouth, England
Just want to apologise for current Virgin rants to work colleagues but we have been totally mislead & now can't get anyone to fix it. Wrong info given by staff on phones, cut off contantly @virginmedia @richardbranson
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Ecto 🇬🇧
(@Ecto_Husky) reported
from
Bournemouth, England
@virginmedia Not surprisingly it's still down, I've registered this via the 'my virgin' portal and also filed a complaint
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George Gordon
(@_George_Gordon_) reported
from
Poole, England
@virginmedia on the phone to you for 45 minutes and the issue didn’t get resolved so your staff hung up 🤬 terrible customer service!!
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James Huckle
(@Hucklehoff) reported
from
Bournemouth, England
@virginmedia Yes and says no issues. All the sudden around 11.30 internet went dead and the traffic light was flashing green on the super hub 2 router
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Ecto 🇬🇧
(@Ecto_Husky) reported
from
Bournemouth, England
@virginmedia Every single day this week I have lost internet connectivity with problems reported in my area! As a new customer if this is a sign of things to look foward to then I think I'll switch back, getting pissed off now to be honest
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia We can never get through or get cut off continually hence visit to shop in desperation. We both work during day. Also phone agents have no clue what to do about it or give wrong info or transfer then line goes dead. It is complete nightmare.
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia No and there never seems to be anything on the service status either. Always says its fine I also have the connect app which is when it states its turned off when it's clearly on.
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Michele Hardy
(@michele4675) reported
from
Poole, England
@virginmedia hi, I’ve been trying to get through to you guys for the last 40 mins but no answer and have heard the same songs 4 times each. Need help with phone line as not working properly. Please dm me. Many thanks
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Michele Hardy
(@michele4675) reported
from
Bournemouth, England
@virginmedia There is no issue currently in the area with tv or broadband
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia Bh10 4bt is the main issue
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aband0ned
(@Aband0ned) reported
So @virginmedia why is the internet in BR2 down for the 3rd time in 4 days (and not my hub, entire street is out) ?
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Paul Ashford
(@paulashford202) reported
@Lachiexyz @virginmedia @virginmedia : I was happy when after 3 days of outages (BR2/Bromley area) we finally got online again: BUT, it seems your service has failed again: how embarrassing! More engineers planned I hope with a more PERMANENT fix!?
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Si
(@Si_67) reported
@virginmedia This show is temporarily unavailable We are sorry you can't watch this show right now, please try again later....etc. Error code 602. Some apps, inc. Netflix, Amazon Prime, BBC iPlayer work ok, so it's not the internet. Other apps, along with the on demand service, don't work.
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Fatima A.
(@fatim4ax) reported
@virginmedia I think a phone call rather than a webchat is better. I have no Wi-Fi at the moment and have work at 9 am. This is causing a lot of issues for myself and my family.
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AB DOLLARS
(@abdollars) reported
@virginmedia I know your contact methods, the issue is they don’t work.
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Mac :: Scotland
(@MacScotland4) reported
I'm new to subscription tech. Hell, I only bought my 1st ever TV last year (Im 47) @virginmedia cut me off after non payment of £98 for exactly the same service as the £43 I was paying by DD. The £98 bounced. Then they cut me off. Now I've debt collectors. Why did I bother????
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Dan Whitehead
(@DanWritehead) reported
@stepickford @virginmedia Yeah, but @virginmedia are saying no such problems so ¯\_(ツ)_/¯
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Mac :: Scotland
(@MacScotland4) reported
I'm new to subscription tech. Hell, I only bought my 1st ever TV last year (in 47) @virginmedia cut me off after non payment of £98 for exactly the same service as the £43 I was paying by DD. The £98 bounced. Then they cut me off. Now I've debt collectors. Why did I bother????
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Sally Shiers
(@sybersall) reported
@virginmedia Nope!! Incorrect phone never arrived…replacement due tomorrow (but advised by cs lady she would call today) CEO office lady I spoke to on fri & sat .. supposed to call today .. never bothered either…
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Ste Pickford
(@stepickford) reported
@DanWritehead @virginmedia Don't know about your ISP but Patreon was down for me for a while today, and people said there were a lot of problems with AWS and Cloudflare, so a lot of sites / services down intermittently.