Virgin Media Outage Report in Poole, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Poole, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
Total Blackout | |
| Poole |
TV | |
| Bournemouth |
Phone | |
| Bournemouth |
Internet | |
| Poole |
Internet | |
| Bournemouth |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Mrs_S
(@cammie_and_me) reported
from
Bournemouth, England
26 years @virginmedia I have been dealing with my husbands account but now you have increased our DD by £10 per month without warning you will not talk to me. And the woman on the other end of the phone does not care!!! #cancel
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Continually phoning to sort out new agreed payment. 1st person says yes all agreed but then put through to billing & not able to complete, always left on hold every time waiting more than 25mins. Have to put down phone. Happened 6 times now. 😖
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Elayne
(@elayne100360) reported
from
Bournemouth, England
🤞I think we may have actually made headway this morn with @virginmedia issue. But it's been 2 weeks of constant complaining. It shouldn't be this hard & shouldn't haven't arisen in first place. Wasted time on this approx 18 hrs of our time 😟 #CustomerService #exhausted
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia No and there never seems to be anything on the service status either. Always says its fine I also have the connect app which is when it states its turned off when it's clearly on.
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia @richardbranson after 2 wks still unable to reach accs & billing re overcharging. Still left on hold everytime over 30mins. Been 7 days since official complaint & no contact from anyone either. Unacceptable so cancelling DD. #fedup #poorcustomerservice #disappointed
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Elayne
(@elayne100360) reported
from
Bournemouth, England
Just want to apologise for current Virgin rants to work colleagues but we have been totally mislead & now can't get anyone to fix it. Wrong info given by staff on phones, cut off contantly @virginmedia @richardbranson
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia We can never get through or get cut off continually hence visit to shop in desperation. We both work during day. Also phone agents have no clue what to do about it or give wrong info or transfer then line goes dead. It is complete nightmare.
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Yes, won't respond here any more as you can't help either. At a loss
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Media, but primarily accounts and billing, now been 2 days and not a word since you promised me contact. You did this here via Twitter. I have made official complaint.
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia They agree then get transferred to accounts & billing and left on hold each time 30mins without anyone speaking. Have to put phone down obviously. 3rd time I have explained this here also. No one does anything @richardbranson
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Rachelle Lawley
(@RachelleLawley) reported
from
Bournemouth, England
@virginmedia Already said I had downloaded it. When I try and look when it has issues it says it is offline and it is next to the TV and not behind it or anything else.
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia ..... unfortunately no contact for resolution about over charging & inability to make contact with billing & accounts dept. 😖 Customer service still non existent. Complete let down.
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Only on the phone!! Whole problem is keep getting left on hold when put through to billing. Now wasted over half a day trying to resolve this. There must be a way someone can sort this surely. Incredibly annoying & not acceptable.
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Michele Hardy
(@michele4675) reported
from
Poole, England
@virginmedia hi, I’ve been trying to get through to you guys for the last 40 mins but no answer and have heard the same songs 4 times each. Need help with phone line as not working properly. Please dm me. Many thanks
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Agreed new media tv inter contract inc hubby mob phone unlimited data,text,etc. New agreed dir debit but today old amount still charged no changes have been made as can never sort with billing dept. At home now if someone can phone. Also lodged official complaint today.
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Lee Stacey (Pilchard)
(@LStacey) reported
from
Bournemouth, England
@virginmedia I think you have misunderstood my intent. I am telling you that your user experience is poor. I’m not reporting a disruption in the service, I am criticising it. Also, I am a customer, not a beta tester.
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Tamzin L A Lee
(@TamzLALee) reported
from
Bournemouth, England
@virginmedia worst company I have ever had to deal with, have been waiting now over 2 weeks for my click & collect order and constantly being lied to and told something different on every call. Spent over 8hrs on the phone to different people. AVOID AT ALL COSTS!!!
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babyduck
(@babyduck999) reported
from
Christchurch, England
@virginmedia Ok, I'm an existing customer with an XL package + 2 TiVo boxes. I would like to know how much a second identical package would cost me at another property running both alongside each other. Hoping for a good deal
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RUDDY
(@tbramble19) reported
from
Bournemouth, England
@kelcrago @virginmedia Virgin media are a bag of shit literally cannot wait for the year to finish
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia You asked me to let you know if contact had been made. Spent most of Monday tweeting problem to you so not going to repeat & waste my evening.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JJB 💙
(@jaynej_b) reported
@virginmedia @virginmedia #virginmedia And what about our resumption of service??!! Are you still avoiding confirmation of resolution?! We have lives and incomes that depend upon your service. This is an unacceptable situation. Please advise urgently.
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Daydreamer
(@Alright1973) reported
@sarapascoe @VirginActiveUK That's brought unpleasant flashbacks of trying to cancel a Virgin Media contract.
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Seymour Events Ltd
(@seymourevents18) reported
@virginmedia Now we’re I run two businesses I know you have to honour a contract to the end as director I’m shocked this has taken 3 new contacts since I moved in June last year all I did was a change company messed up now as a customer I’m liable don’t think fair
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Marg Lindsay-Weston
(@Lindsaywesto) reported
@virginmedia i meant virgin is not willing to sort out my current issue even after all the problems i have had with other services. all i'm asking for i to cancel my second box and send me a steaming device instead. both cost £5 per month so swap them over
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Tina Brandon
(@TinaJBrandon) reported
@virginmedia As I have stated I am not a Virgin customer so 150 will take me to my provider. Your other number gives only 2 options and I'm not calling about opt.1 my broadband/home phone neither opt.2 my mobile.
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Sandy 🏳️🌈🏴🇬🇧🇪🇺🌍☮️
(@SandyMcWatson) reported
@virginmedia Same. It's been this way since I joined Virgin Media. I've communicated with yourselves many times regarding the issue. I've told you that I live in a small ground floor flat with thin walls. Never a resolution. Look forward to another bash at the problem though!
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Az
(@Azman2000) reported
@virginmedia Hi I spoke to an advisor yesterday aftnon who said someone from tech team will call within 4 hours...this did not happen..so I called when advisor said someone will call within 48 hrs..NOT ACCEPTABLE..so she then arranged an engineer for Thursday 4days without service...not good
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Seymour Events Ltd
(@seymourevents18) reported
@virginmedia The team refused me to talk to a manger or put me through to head office on the 3 rd call an advisor said he would put in a complaint and get a manager to call me. This is a day I have with my son and spent most of the day getting no where with VM
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Rumkie
(@Rumkie) reported
@virginmedia Fibre broadband went down 12 hours ago, and is still down. We’ve tried resetting via powering down for 30 seconds/1 min, turning off devices and rebooting them back up, and resetting the hub via the reset pin button. Still down. What do we do next?
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MF MBK #BLM🌐
(@MGaming127) reported
@virginmedia just texted it useless as i expected still no help still no wifi still no solutions