Virgin Media Outage Report in Hamworthy, Poole, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hamworthy, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hamworthy and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Hamworthy, Poole, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth, Poole and Christchurch.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
Internet | |
| Poole |
Internet | |
| Poole |
TV | |
| Bournemouth |
Internet | |
| Bournemouth |
Wi-fi | |
| Bournemouth |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Hamworthy, England
Latest outage, problems and issue reports in Hamworthy and nearby locations:
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Carl Taylor
(@CarlJTaylor23) reported
from
St. Leonards and St. Ives, England
@virginmedia - twice I have been cut off when calling you this morning. Third time referred to complete a form on your website. Form doesn’t exist and wants me to hold for 45 mins for Live Chat! Not a great service!
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steve dominey
(@domo13afcb) reported
from
Poole, England
@virginmedia why’s the red button not working for sky sports..just says there’s nothing live on it
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Chris Lonergan
(@LonerganChris) reported
from
Poole, England
@virginmedia The problem is guys it’s gets through they always say it’s the wrong team transfer me to where ever the call centre is and then it doesn’t connect hence another hour wasted. For something that should be super easy if you just integrated this into the online
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frazer railton
(@frazerrailton) reported
from
Bournemouth, England
@Stephen97257743 @YODELhell @virginmedia They are awfull I have stopped ordering things if yodel are there delivery service
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Jamie Will
(@YoungJambo) reported
from
Bournemouth, England
@virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia Also, MOST of your customer service representatives are rude and don't know what they're talking about. Did you know one of them told me to dial 150 for CS, even though I clarified that I'm NOT a Virgin Mobile customer? "Yes, yes this still works for you sir." Nope.
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Carl Taylor
(@CarlJTaylor23) reported
from
St. Leonards and St. Ives, England
@virginmedia 2 hours and counting to try and cancel my contracts with you. What terrible service!
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Matt Lawrence 📣
(@mattjlawrence) reported
from
Poole, England
@NigelGM @virginmedia They are only a communications company 🙄 do you have a Virgin landline mate? You can dial 150 for customer svcs if you have
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Carl Taylor
(@CarlJTaylor23) reported
from
St. Leonards and St. Ives, England
@virginmedia - 3 times I got cut off on the phone trying to tell you I need to cancel, now been moving to 3 different ‘live chat’ people and still not sorted. Even if you do cover my new house in the future I will not come back.
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Bourneirish
(@TirEoghain59) reported
from
Christchurch, England
@virginmedia Promised management call back which never happened, half hour waits then advised to do online complaint.... 😑Then to be told online complaint system doesn't work. Such poor customer service throughout
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bluemoonpete
(@bluemoonpete) reported
from
Bournemouth, England
@virginmedia how do I speak to someone? I use chatbot & give up after waiting for an agent for over 1hr,I send message & you will call back in 10 working days or I call and you say you are too busy & kill the call. HELP
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia If I'm a customer of yours and need customer service, you put me through to a call centre in India that provides wrong information. If I call and say I'd like to sign up as a new customer, I get UK/Ireland call centres... This is wrong. Do better.
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michael bass
(@1972madmike32) reported
from
Poole, England
@virginmedia Can you sort out BBC 1 ,as it's laggy as and like it's running at too slow speed ,it has been for last hour .
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*monica jeffress
(@monicajtwin) reported
from
Bournemouth, England
@virginmedia And most expensive,horrid company
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Marty Caine - #Cromwellians
(@Marty_Caine) reported
from
Poole, England
2 hours listening to repeated **** music waiting to get through to @virginmedia and still no joy and no internet!!!!!
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Steve Fall
(@steve_fall) reported
from
Poole, England
@virginmedia I have no TV or Broadband. So I presume your crediting me for loss of service. #VirginDown #LossOfService
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia The call was this morning btw. If only she was the only rude and unhelpful member of your customer service team, but no... Apart from maybe 2 of the 10 people I have spoken to this week, everyone else had the same attitude. Very unprofessional. Go read my 4 complaints.
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Elayne (she/her)
(@elayne100360) reported
from
Bournemouth, England
@virginmedia @virginhelp Too long & complicated here, I want to send info via email to you. You need to read it to respond & help.
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Matt Simpson
(@_Matt_Simpson_) reported
from
Bournemouth, England
@virginmedia my WiFi doesn’t work and I have no idea why, or where even to start. Could you help please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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craig
(@Craig08613190) reported
@virginmedia He says we are ready for install. The people on the phone do not LISTEN. Date 19th Jan is just shy of ten weeks from moving in! Please please please train your people on the phones. Seriously they are poor. Guy in van 👍
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Judith Parker💙
(@JudithParker2) reported
@virginmedia haven’t had any service on my i phone all evening. What’s going on?
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Suryakant Navale
(@s_navale) reported
@virginmedia Your services suck's in last 12 days I have logged 3 complaints and 4 calls to your call center. They only say that the area is having fiber fault and it will resolve in next 3 days today they are saying it will get resolved by 30 Dec. what kind of service you give ?
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craig
(@Craig08613190) reported
@virginmedia Just to add… we have been a customer of 14 years!!
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A Red Hen
(@redzieredz) reported
@virginmedia I am not paying another penny. What part of my msge are you not getting. Plus you have just proved my point your customer services are shite
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Dean Apes
(@ApesDean) reported
@virginmedia is there an issue with broadband in the NE33 4TT area? I've rebooted my router and still only getting less than 1mb download! I am supposed to have 600mb service! Plus haven't been getting the guaranteed 42mb upload speed for months!
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IndoriBaniya
(@bhu1) reported
@virginmedia we are constantly facing Internet issues in area Rg42 4js on Virgin media. Can you please urgently resolve them?
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A Red Hen
(@redzieredz) reported
@virginmedia As you are in breach of the contract…with good advice from #ofcom I have a right to then cancel that contract. I will be looking at a small claims case for services not delivered all whilst being paid for. No TV broadband speeds crap and no discount for long est customer
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Keyser Soze
(@KeyserSozeKS) reported
@virginmedia @Norbo72 Unbelievable! Just unbelievable! I know you’re a person at the other end of a Twitter customer service account, but this isn’t cutting it, it needs escalating! Immediately!
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Alexandra Sedgemore
(@alexandrathommo) reported
@virginmedia No one of the 5 call handlers (one that didn’t cut us off) explained there was another local issue (was the previous one fixed??) that needed addressing. But this intermittent service is almost normal. I can’t fathom why your site can’t communicate this & your service is so poor?