Virgin Media Outage Report in Bere Alston, Devon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bere Alston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bere Alston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 16: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Bere Alston, Devon, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
TV | |
| Plymouth |
Internet | |
| Plymouth |
Wi-fi | |
| Plymouth |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bere Alston, England
Latest outage, problems and issue reports in Bere Alston and nearby locations:
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Saint\/Ed 🇬🇧
(@edreynolds25) reported
from
Plymstock, England
@virginmedia Don't you think that I have tried that, you are a useless service when it comes to your customers. You make it as difficult as possible for people to access your team, I don't have long left on the contract so I will be shopping around.
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Lil'oldme
(@relovedreams) reported
from
Plymouth, England
@virginmedia Repeatedly reported the 9 till 11 pm broadband issue when everyone here gets thrown offline or buffered and not just my household others in my locality to. Been fobbed off and no action has ever been taken to investigate and repair. You hide behind 'only 100meg provider'
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Saint\/Ed 🇬🇧
(@edreynolds25) reported
from
Plymstock, England
@VirginMedia just tried to cancel BT sports from today and was told that I have to have it for another 30 days and pay for it also, I want it cancelled today. You do everything to make life difficult for your customers, you will be losing another customer at this rate.
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Sean Hynes
(@Sean_Hynes97) reported
from
Plympton, England
@KyleGatfield97 Virgin media is down mate gutted 😔
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#HarrysDad
(@WestlakeKevin) reported
from
Plymouth, England
@virginmedia On the phone for 97 minutes to your “customer service” team, on the strike of 9pm I get cut off. This is an open invitation for you to call me tomorrow, DM me for my mobile number, and sort my issues out. You are in breach of contract, it needs sorting and very
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Lil'oldme
(@relovedreams) reported
from
Plymouth, England
Cancelled @virginmedia last week and had a very nice @OpenreachHelp engineer come fit my new broadband cos they're paying full wages to any employee self isolating I will never forget which companies did the right thing during #Covid_19 and neither will my purse
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Gary Futcher
(@gafutch) reported
from
Plymouth, England
@virginmedia Hi. Recently received new hub after weeks of intermittent service issues with previous one. Tried to watch Morherland on catch-up tonight and had at least a dozen moments when playback was buffering. Might be a one-off but still annoying!
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Mechelle Rowe
(@MechelleRoweJ) reported
from
Plympton, England
@virginmedia terrible customer service today. Wifi & TV service down since yesterday. Told no fault by overseas call handler. Unacceptable! #broadband #cablemanagement #tv #virginmedia #poorcustomerservice #customerservice #WiFi #sadcustomer @MoneySavingExp
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EZZA
(@erinchelseytayl) reported
from
Plymouth, England
@virginmedia someone broke into our student accommodation and stole our internet router. We have deadlines on Friday & the letting company isn’t taking this seriously please help us out. We need internet.
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Nicolimage
(@ShayNicol23) reported
from
Plymouth, England
@virginmedia I've called them over and over, I'm not getting anywhere! Do I have to take this to the ombudsman to get it sorted. 5 hours of trying to sort this isn't working. Broken promises and stress!
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Nicolimage
(@ShayNicol23) reported
from
Plymouth, England
@virginmedia Apparently so, but it never gets resolved. I gave the last person online a ref no. He didn't know what it related to! More stress.
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Saint\/Ed 🇬🇧
(@edreynolds25) reported
from
Plymstock, England
@virginmedia Have you actually ever phoned the team before, it is a nightmare and the people you speak to don't care about the customer. They were all singing happy birthday to a colleague in the background before and were unapologetic when I asked for a bit of quiet so that I could hear.
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Jayne
(@Jaynewall1) reported
from
Ivybridge, England
@virginmedia We are a new customer or maybe not at this rate. All we want is to be connected we have all the cables already as it’s a new build
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𝐒𝐎𝐌𝐄𝐓𝐈𝐌𝐄𝐒 𝐍𝐄𝐖 𝐌𝐎𝐑𝐎𝐍
(@cinemec) reported
from
Plymouth, England
@virginmedia having trouble with the virgin wifi in a travelodge. It’s not 24/7 phone support if you don’t answer calls.
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Kate
(@KateMurphy96) reported
from
Plymouth, England
@virginmedia worst customer service. Rang up to leave as price is ridiculous. 20 min wait to be put through and then hung up on. Rang again and suddenly they can’t hear me- say they’ll call back and don’t. Rang again and now closed. Exactly why I’m leaving
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Joshua Bain 👨🔬
(@HRHJBain) reported
from
Plymouth, England
@virginmedia Yes the advisor on the phone made me do it twice and it’s still not working
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Rose MacInnes
(@rosemacinnes1) reported
from
Plymouth, England
@virginmedia Still got the same problem, I shall try this evening it maybe quieter.
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#HarrysDad
(@WestlakeKevin) reported
from
Plymouth, England
@virginmedia I have had this issue for over 6 months, I have repeatedly restarted the box, I’ve had an engineer visit, but I’m still listening to Alvin, Simon and Theodore instead of @IamAustinHealey Sort this out please.
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Dave Witts
(@DaveWitts) reported
from
Plympton, England
Terrible customer service from @virginmedia today. Wanted £50 to help me resolve a technical issue. Can't wait to get back to sky or BT.
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Saint\/Ed 🇬🇧
(@edreynolds25) reported
from
Plymstock, England
@virginmedia When I upgraded in December I was told that I had to have it for a minimum of 30 days, I have had that. When I went to cancel I was told that I have to have it for a further 30 days and pay for the extra. I have finished watching what I wanted and don't watch it anymore.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Forbidden
(@Forbidd05969549) reported
@LarsonCroft @virginmedia you got that premium **** JEEEZ, now instead of instantly watching something you gotta wait 10 years for one frame to download
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Wiktor Kwiatkowski
(@WiktorKwiatko18) reported
@virginmedia any idea why exactly at midnight every day my wifi network just disappears then reappears after a minute? Some sort of software update yall running or just router being fucky?
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HeyitsStacey
(@StaceyDevine22) reported
Can you please tell why the internet is either so slow or not working at all @virginmedia #virginmedia
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Ben Saunders
(@BSaundersSport) reported
So this time, recording @btsport's College Football Final on @virginmedia, it didn't record the first half an hour! BT Sport doesn't allow you to complain via its website, it takes you on a merry-go-round back to where you started. Can you PLEASE fix this guys!
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Wiktor Kwiatkowski
(@WiktorKwiatko18) reported
@virginmedia the worst part is that i cant even access the internal router settings because the networks keeps ******* up… id like to get this sorted asap if anyone can get back to me please
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Zero Jyllmeiko, Dead Inside
(@DSBJyllmeiko) reported
@virginmedia Wow, internet's down. Now I'm all alone. Again.
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Sean Cole (Mr Pi)
(@seaniepie) reported
We’ll @vmbusiness, u outdid urself last night. 3 times u went down in 1 hour. At exactly 12:00am then 12:25 then 12:50. There was no schedld maintenance emails and support said the network was fine and to restart our hub. We will not be fobbed off anymore and told it’s our fault!
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Andrea Ward
(@drawaerdna) reported
@virginmedia My bad! Found my local Virgin home internet provider.
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Lew
(@Lewbatross) reported
@virginmedia So if my bill is a minute late you cut my service but if your service doesn't work for an hour it's fine? ******* scumbag pieces of ****
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saw
(@saw16555184) reported
If anyone is thinking of switching to Shell Broadband. Don’t. Just don’t. It’s so bad. So so so slow. Like 1990 slow. Switching back to Virgin Media next Friday 🙌🏻🙌🏻