Virgin Media outages and service status in Bere Alston, England

Problems in the last 24 hours in Bere Alston, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bere Alston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Bere Alston, England

The most recent Virgin Media outage reports came from the following cities: Plymouth, and Gunnislake.

City	Problem Type	Report Time
Plymouth	Wi-fi	5 days ago
Plymouth	Internet	9 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Bere Alston, England

Latest outage, problems and issue reports in Bere Alston and nearby locations:

• 
  Martyn King (@Martynking) reported 3 minutes ago from Plymouth, England

  After a week of problems @virginmedia I have tried live chat (couldn’t help), calling (sends me back online and hangs up) and online guides which don’t fix my intermittent connection issue. What do you suggest? I’m trying to #StayConnected - can somebody actually help?

• 
  Richard Aston (@Randombeats) reported 6 minutes ago from Lee Mill Bridge, England

  @virginmedia hi are there any issues with the Internet in the PL5 area of Plymouth we've had on and off internet for about a week now and my wife needs it for work in the evenings? I've tryed a reboot and turned everything off but it still keeps happening we're using the HUB3

• 
  Tony Reynolds (@Tony_Reynolds62) reported 7 minutes ago from Plymouth, England

  @virginmedia It's wireless but obviously hub is connected by cable. It's upto 200m occasionally. But often down to download about 50 and upload about 5.

• 
  Joe Scaife (@joescaife) reported 11 minutes ago from Plymouth, England

  @virginmedia intermittent down cycles in PL6, restarted the router to no avail

• 
  dianne kellett (@kellett_dianne) reported 17 minutes ago from Plymstock, England

  @virginmedia please can you tell me how we sort out our appalling home wifi, several phone calls and following of email/ texts instructions, no improvement, impossible long wait on phone to try and speak to a person Help please!

• 
  💉😷🇪🇺🇬🇧 Mark Smith 🇬🇧🇪🇺😷💉 (@DaisyHeifer) reported 17 minutes ago from Plymouth, England

  @virginmedia down in Plymouth again...🙄

• 
  Adam Cannan (@AdzC7) reported 17 minutes ago from Plymouth, England

  @virginmedia why isn't anyone answering you online chat or phones , I've been trying for days , been on hold longer then 49 mins still waiting 🤬 you will take my money but not sort out issues and faults

• 
  Admiral Pete (@RanscombePeter) reported 19 minutes ago from Plymouth, England

  @virginmedia again a fault. 2 weeks of no TV guide on both small boxes. Now it's saying these small boxes are not connected to Internet. Connect tivo box to Internet. These are not tivo boxes. Customer services are useless and could not sort out. Sin with special ill needs going

• 
  andy (@donaldandy) reported 20 minutes ago from Plympton, England

  @virginmedia @JessLottyPotter Shocking service tried cancelling mine! Was on phone for 52 minutes just to get cut off🤬

• 
  Admiral Pete (@RanscombePeter) reported 25 minutes ago from Plymouth, England

  @virginmedia Yes I have it and in the rooms I cannot get it the readings are poor

• 
  Ines Lopes (@Iacobus35) reported 26 minutes ago from Plymouth, England

  @virginmedia isn't the costumer fault you don't up date the list of shops do that service. You guys are very complicated. Really are. Keep it simple.

• 
  Matt Davidson (@MattDavidson_95) reported 28 minutes ago from Plymouth, England

  @virginmedia shocking customer service. Trying to sort / discuss my current plan with you on WhatsApp (as no one’s free to call me) and now not receiving a response 👍🏽

• 
  ᴄᴀʟʟᴜᴍ❌ɢᴀᴍᴇꜱ (@CallumXGames) reported 32 minutes ago from Plymstock, England

  I wish @virginmedia would sort their stability out. More issues tonight with upload speed and reliability meant the stream was late again. Sorry folks! Hopefully they will fix it!

• 
  james (@206gtidude1981) reported 40 minutes ago from Plymouth, England

  @virginmedia I’m still having problems just wish your call centre would sort the ongoing issues out that have been present since 20th March.

• 
  Richard Aston (@Randombeats) reported 45 minutes ago from Lee Mill Bridge, England

  @virginmedia Thanks, will we automatically be credited for loss of service?

• 
  CALLUM❌GAMES (@CallumXGames) reported 47 minutes ago from Plymstock, England

  @virginmedia I think you need to remember in this day and age, upload speed and reliability is equally if not more important to a lot of customers. My download speed never dropped last night.. upload was terrible so had to cancel.. 😔

• 
  Emma Barrow (@barrowemma) reported 49 minutes ago from Plympton, England

  @virginmedia hi my connection has been very poor and I’m working from home it’s becoming unbearable. It seems fine first thing in the morning and early evening onwards but right now and throughout the day it barely works.

• 
  Leila Nottage (@LeilaNottage) reported 52 minutes ago from Plymouth, England

  @virginmedia For one of the biggest comms businesses it amazes me that departments are not capable of crossing over. Why not put my complaint to the right team who can call me? I’ve really had enough.

• 
  Ines Lopes (@Iacobus35) reported 53 minutes ago from Plymouth, England

  @virginmedia My problem is not my account, my problem is I don't have any service at moment, not TV, phone, or Internet, and I need wait until 29tg to have a engineer come in that is my problem.

• 
  Clive Watson (@Watson3Clive) reported 57 minutes ago from Ivybridge, England

  @virginmedia Good morning, I’m having problems with my WiFi speeds being much faster at the front of my house, near the router, than at the rear. Can I be provided with a booster?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TheRealCraig (@AnIndividualist) reported 5 minutes ago

  If @virginmedia had good deals I would’ve considered re subscribing. But cancelling our old email addresses without notice because we cancelled has caused so much trouble I certain won’t now

• 
  Dean Hazell (@Deano01973) reported 6 minutes ago

  @EE do you offer broadband and TV similar to @virginmedia? I am looking to move away from Virgin as they have charged me a late payment fee which was down to an error they made.

• 
  YorkshireB'stard (@Phil197881) reported 6 minutes ago

  @TheGriftReport I have the same problem with Virgin media, their call centre is in India and more than once I've just rung off after not understanding what the guy said.

• 
  LovelifeLoveLowe (@debbsno1) reported 9 minutes ago

  @TheGriftReport Virgin media have been ringing me a lot, I dont answer, as I can NEVER understand the call handler, theyre also very impatient and rude. I pay my bill via direct debit on time, everytime, so , unless I've a problem to report I simply dont put myself through it, too stressful.

• 
  Sophie Alexis (@SophieAlexis30) reported 12 minutes ago

  @virginmedia just installed internet and been told we need 2 boosters it’s been a week and a half and still yet to arrive. Can anyone help in chasing them please.

• 
  Glenn McDonald (@Gtmcdonald1996) reported 12 minutes ago

  @virginmedia I’ve been in a live chat for nearly 2 hours with no joy on a resolution and I’ve also tried calling your number numerous times but can’t get through.

• 
  Donna B (@beasknees81) reported 20 minutes ago

  @virginmedia had a guy phoning from a mobile number 07740338310, claiming to be from Virgin Media. I just hung up. As I have never had anyone from you guys phoning me from a mobile number ever!!

• 
  Jason Caine Smith (@jasoncainesmith) reported 20 minutes ago

  @virginmedia and you can’t even recognise his account details or phone number so he’s sat there without tv!! Unacceptable service levels! I sincerely hope you’ll be refunding him some of the extortionate amount he pays you each month !

• 
  David Richards (@DWRICHARDS) reported 20 minutes ago

  @virginmedia if you fail to provide a promised refund and fail to deal with a complaint is there any hope that you might engage with me here?

• 
  Ash Tray Ashman🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇪 (@spudbishop666) reported 20 minutes ago

  @virginmedia .. have a problem setting up new set top box.. automated Phone let me speak to a human thinking of cancelling phone TV everything. Appalling customer service