Virgin Media Outage Report in Bere Alston, Devon, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bere Alston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bere Alston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bere Alston, Devon, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Wi-fi | |
| Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bere Alston, England
Latest outage, problems and issue reports in Bere Alston and nearby locations:
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DCA PR
(@DCA_PR) reported
from
Plymouth, England
Our phone lines, emails and Internet are all down - please contact the team on their mobiles until @vmbusiness can get us back online. Apologies for any delay in responding to messages. @vmbusinesshelp
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#HarrysDad
(@WestlakeKevin) reported
from
Plymouth, England
@virginmedia On the phone for 97 minutes to your “customer service” team, on the strike of 9pm I get cut off. This is an open invitation for you to call me tomorrow, DM me for my mobile number, and sort my issues out. You are in breach of contract, it needs sorting and very
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Dave Witts
(@DaveWitts) reported
from
Plympton, England
Terrible customer service from @virginmedia today. Wanted £50 to help me resolve a technical issue. Can't wait to get back to sky or BT.
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#HarrysDad
(@WestlakeKevin) reported
from
Plymouth, England
@virginmedia I have had this issue for over 6 months, I have repeatedly restarted the box, I’ve had an engineer visit, but I’m still listening to Alvin, Simon and Theodore instead of @IamAustinHealey Sort this out please.
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Dave Witts
(@DaveWitts) reported
from
Plympton, England
@virginmedia No WiFi again. How can I get an engineer to visit me and set up my system correctly. It's been terrible since day one.
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Lee Lough
(@lee_lough) reported
from
Plymouth, England
@virginmedia not great customer service, this call has been going on for over 25 minutes now and all I want to do is speak to someone 😡 take me off hold!!!
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𝐒𝐎𝐌𝐄𝐓𝐈𝐌𝐄𝐒 𝐍𝐄𝐖 𝐌𝐎𝐑𝐎𝐍
(@cinemec) reported
from
Plymouth, England
@virginmedia having trouble with the virgin wifi in a travelodge. It’s not 24/7 phone support if you don’t answer calls.
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Rose MacInnes
(@rosemacinnes1) reported
from
Plymouth, England
@virginmedia Still got the same problem, I shall try this evening it maybe quieter.
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Joshua Bain 👨🔬
(@HRHJBain) reported
from
Plymouth, England
@virginmedia I’ve lost @Channel4 help!!!
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Gary Futcher
(@gafutch) reported
from
Plymouth, England
@virginmedia Hi. Recently received new hub after weeks of intermittent service issues with previous one. Tried to watch Morherland on catch-up tonight and had at least a dozen moments when playback was buffering. Might be a one-off but still annoying!
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Daniel Daw
(@DanielDaw) reported
from
Plympton, England
@virginmedia Actually the worst service I’ve genuinely ever experienced. You cancel my tv/broadband set up the day before I move in, then try to charge me for a free sim you gave me. 10+ hours on the phone later, on hold for over 30 minutes again...abysmal.
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EZZA
(@erinchelseytayl) reported
from
Plymouth, England
@virginmedia someone broke into our student accommodation and stole our internet router. We have deadlines on Friday & the letting company isn’t taking this seriously please help us out. We need internet.
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Liam
(@TheLumster) reported
from
Plympton, England
@virginmedia - in the phone re-arranging my package! Service agreed, operative transferred me and there I sat for 1 hour! Rang back - waited 15 mins for another operative so I rang off. #PissPoor
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Sean Hynes
(@Sean_Hynes97) reported
from
Plympton, England
@KyleGatfield97 Virgin media is down mate gutted 😔
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Jayne
(@Jaynewall1) reported
from
Ivybridge, England
@virginmedia We are a new customer or maybe not at this rate. All we want is to be connected we have all the cables already as it’s a new build
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Joshua Bain 👨🔬
(@HRHJBain) reported
from
Plymouth, England
@virginmedia Yes the advisor on the phone made me do it twice and it’s still not working
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Kate
(@KateMurphy96) reported
from
Plymouth, England
@virginmedia worst customer service. Rang up to leave as price is ridiculous. 20 min wait to be put through and then hung up on. Rang again and suddenly they can’t hear me- say they’ll call back and don’t. Rang again and now closed. Exactly why I’m leaving
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Martin Burgess-Moon 🏳️🌈
(@BurgessMoon) reported
from
Plymouth, England
@Classicbritcom @virginmedia Yes. I had awful trouble with them. Their customer service is shocking. So, I cancelled & moved to @SkyUK Their service is so much better. M x
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Mechelle Rowe
(@MechelleRoweJ) reported
from
Plympton, England
@virginmedia terrible customer service today. Wifi & TV service down since yesterday. Told no fault by overseas call handler. Unacceptable! #broadband #cablemanagement #tv #virginmedia #poorcustomerservice #customerservice #WiFi #sadcustomer @MoneySavingExp
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Nicolimage
(@ShayNicol23) reported
from
Plymouth, England
@virginmedia I've called them over and over, I'm not getting anywhere! Do I have to take this to the ombudsman to get it sorted. 5 hours of trying to sort this isn't working. Broken promises and stress!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Dover
(@mimojane87) reported
@virginmedia 1.absolute shocking service. Had an account with you for over 4 years for it to be disconnected 2 weeks ago. First call to find our what has happened I was told you had confirmation that I was leaving the property when I explained this is definitely not the case
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Michelle Dover
(@mimojane87) reported
@virginmedia your agents were either lying to me daily or just couldn't be bothered to look into this deeper and kept going with same story of this correction form and to wait 24 hours. Surely after the 3rd time of this not working and constant call from your customer this would be looked int
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Matt
(@2272e0ff564545c) reported
@virginmedia broadband is out in SE19 2AP. Can you advise when a fix is coming,
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samuel
(@samdee21) reported
@WeekendWireless @virginmedia So after spending 3 days with Gareth trying to resolve the virgin issues... we found the stock business router to be substandard ...
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Michelle Dover
(@mimojane87) reported
@virginmedia 3. Next phone call I am told there is a back log and the 24 hours resolution is now 3 to 5 days. Next phone call after 5 days I am told I cannot be reconnected as an account in another name in MY address is active. It now has to go to the fraud team.
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Sean Mullen
(@TacticalHotdog_) reported
@virginmedia "no known issues" Had no connection all day, what are we paying for exactly?
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Will L
(@WiLlL2588) reported
@virginmedia yet another call to customer service who confirmed no credit has been applied. Another month of you taking the wrong amount. 3 complaints, 2 on phone, 1 on website. No reply within 28 days. You now have ~£200 of my money! Will now be taking my case to @BBCWatchdog
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Robyn (she/her)
(@canadian_eire) reported
@virginmedia Once I sign in, how do I "test the line"? Is there a specific feature or something? Will take a while to get the site loaded so I can log in (on mobile data now)
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aeron dudas
(@aeron_dudas) reported
@virginmedia Rebooted several times, and reset once! How much do I have to do before you fix/ replace it?
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Richard Forster
(@Tystar00) reported
@virginmedia Don't do it people when it works its great, when it doesn't work good luck getting it fixed. They have the worst service known its horrific