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Virgin Media

Virgin Media Outage Report in Kill, Kildare, Leinster

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Kill, Leinster

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kill, Leinster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 5: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Kill, Leinster

The most recent Virgin Media outage reports came from the following cities: Naas, and Celbridge.

CityProblem TypeReport Time
Naas TV 25 days ago
Naas TV 25 days ago
Naas Internet 27 days ago
Naas Internet 1 month ago
Celbridge Phone 1 month ago
Clondalkin Internet 6 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kill, Leinster

Latest outage, problems and issue reports in Kill and nearby locations:

  • finto182
    Finto182🇮🇪 (@finto182) reported from Firhouse, Leinster

    @virginmedia The network is not 100% for sure.I live in a built up area so I do expect congestion on the lines but I see timeouts when I am live streaming late at night and the congestion should not be an issue then if you get me so not exactly sure what the issue is. Timeouts on cat6 & wifi

  • Ashdiver
    Ash (@Ashdiver) reported from Firhouse, Leinster

    @leekpee @Gojairu Man they pretend to be professionals but they are not they hate our success they hate not being part of any success they hate losing all the time. You think BT is bad! I watch the match on virgin media, you would think City wasn't even playing.

  • nealupthereds
    Neal Tully (@nealupthereds) reported from Firhouse, Leinster

    Is Ireland playing that bad we have to watch the English and the irish game is deferred viewing on virgin media#IRLBUL

  • shaydenesq
    stephenhayden (@shaydenesq) reported from Firhouse, Leinster

    @virginmedia very disappointed that there was no coms about loss of eir sport, no rugby on your platform very poor sports coverage overall.

  • finto182
    Finto182🇮🇪 (@finto182) reported from Firhouse, Leinster

    New modem arrived! Installing when I finish work! Hopefully it helps with some of these annoying timeouts I keep getting on my network daily #virginmedia

  • DermieK
    Dermot Keenan (@DermieK) reported from Firhouse, Leinster

    Nothing amazing…Day 12 with half service from @virginmedia @VirginMediaIE @VirginMediaIEPR #bringOnDisaster #virginmedia

  • roisin_k1
    Róisín Ní Chéilleachair (@roisin_k1) reported from Firhouse, Leinster

    @virginmedia Why am I being charged a Home Phone fee when I don’t have a home phone? I’ve tried to contact VM for weeks now to no avail - poor customer service.

  • Craig_Grn
    CGRF (@Craig_Grn) reported from Firhouse, Leinster

    @virginmedia is anyone (customer service) working in Ireland today? I got a new service installed but cannot get through to anyone for follow up issues?

  • wangvilla
    Zhengwei Wang (@wangvilla) reported from Kildare, Leinster

    What the heck is your broadband service? It is broken at times everyday. Can your engineers make it even worse??? Your internet makes my WFH experience awesome. Thank you !!!!!!!! @VirginMediaIE @virginmedia

  • GGall90
    Gerard Gallagher (@GGall90) reported from Kildare, Leinster

    @virginmedia Hi @virginmedia . Still haven’t managed to talk to anyone. I have been on hold 4 times 4 an hour each. At this stage I want to cancel my account

  • EmmaRoland3
    Emma Roland (@EmmaRoland3) reported from Firhouse, Leinster

    @virginmedia I joined you for a €30pm deal. You just sent me a bill for €239 this month. I contacted your customer care team about this 2 weeks ago and it’s still not solved. How dare you... sort it out today. Don’t ever attempt to go near my bank account for an unagreed amount

  • DomnallC
    Donal Corcoran (@DomnallC) reported from Kildare, Leinster

    @virginmedia my broadband keeps dropping. Never happened with Eir

  • finto182
    Finto182🇮🇪 (@finto182) reported from Firhouse, Leinster

    @virginmedia Direct message here on Twitter from the verified account tweeting me right now! I hope poor Brian does not get in trouble as he was extremely helpful and I thought it was fantastic service dealing with me right away

  • aodo79
    Aodhan Kissane (@aodo79) reported from Firhouse, Leinster

    @ciara_mongey @virginmedia Same issue here. I messaged @virginmediaie Also spoke to their support on WhatsApp. They said their is an issue in the are with a repair time of 2pm

  • davecoghlan
    Dave (@davecoghlan) reported from Kildare, Leinster

    @45de0ca4a6a442f @MichaelMDowling Good luck trying to cancel anything with @virginmedia ...unless you have a spare 45mins to stay on hold.

  • finto182
    Finto182🇮🇪 (@finto182) reported from Firhouse, Leinster

    @virginmedia We have and there were improvements made to the network yes. For most people these timeouts wouldn’t even be noticed but my day job is working in IT and we use VPN and each timeout is a disconnect so it’s very noticeable . Same with Microsoft Teams calls “Searching for network “

  • GemmaGemmasgem
    gemma mulrooney (@GemmaGemmasgem) reported from Firhouse, Leinster

    @virginmedia Customer of virgin media for many years - just signed up for the new Gigabyte WiFi package But as of this evening we have No WiFi - no TV - no land line Cut off all current service before the new equipment arrived Seriously annoyed

  • Jana1063
    Jane Sinclair (@Jana1063) reported from Firhouse, Leinster

    @virginmedia Truly disgusted. Waited 8 hours with my elderly mother today for an engineer to fix her phone line having been ASSURED they would call between 12-4pm. Gave up at 8pm. Impossible company to try contacting! 🤬

  • lennon_derek
    Derek Lennon (@lennon_derek) reported from Firhouse, Leinster

    Been on hold for 22 min so far with virgin media customer service is horrendous @VirginMediaIE I know we’re all at home no excuse for bad service though

  • davecoghlan
    Dave (@davecoghlan) reported from Kildare, Leinster

    @virginmedia Hey, thanks for weighing in. Our experience with VM broadband wasn't great tbh...ourselves and neighbours constantly loosing signal. Very frustrating for those WFH.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • heartsdesire001
    @heartsdesire007 (@heartsdesire001) reported

    @leonagraham @virginmedia with it in, I only had my living room bedroom, my problem was had my pc connected to secondary socket (due to layout of room) & they only offer support to master socket. Keep on at them so they’ll be sick of you calling/contacting & they’ll do something Good luck, let me know

  • footy_babe
    ♥️Chelle♥️ (@footy_babe) reported

    @leonagraham @virginmedia Virgin tried this with us when we contacted trading standards we got back the hours added together and had 6 days in total deducted from our bill they are not providing the service they put on their contract 😑😑

  • LukeRoberts17
    Luke Roberts (@LukeRoberts17) reported

    @virginmedia No issues on my area at all

  • russja64
    James Russell (@russja64) reported

    @virginmedia I don't have any broadband service today and your online test couldn't run... before I call for an engineer, are there any known issues in my area W5 3LS?

  • addae_avour
    MarvellousMe (@addae_avour) reported

    @virginmedia I have had loss of service for 10 days, no one from @virginmedia is really explaining why it’s taken 10 days and counting to get someone to fix, your engineers just park at my estate watching YouTube

  • alexjj_91
    Alex (@alexjj_91) reported

    @virginmedia Hello, is there wider issues in Belfast or just my own? Hub started flashing white last night and still no connection after a few restarts

  • Adam_R_Callan
    Adam Callan (@Adam_R_Callan) reported

    @virginmedia day 5 of no internet at home and still no one at virgin wants to help - lovely!

  • Shaun_Gnasher
    Shaunetello 🇮🇹🍕 (@Shaun_Gnasher) reported

    @leonagraham @virginmedia Your hub looks like its connected to the network. Try removing all (if any) ethernet cables from the back and do a factory pinhole reset (hold the pin in the hole for approx 30 seconds) then give it about 10 minutes to see if it comes on with the white light solid

  • mimihaha03
    Amanda (@mimihaha03) reported

    @leonagraham @virginmedia This is why we didn’t move to them, everyone says customer service is terrible

  • j00niebabyy
    butt-uh⁷ 🧈 (@j00niebabyy) reported

    When u have an interview in an hr but wi-fi's not working 🤦 reaaalllyyy hate @virginmedia