Virgin Media Outage Report in Acomb, Northumberland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acomb, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acomb and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 30: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Acomb, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Consett.
| City | Problem Type | Report Time |
|---|---|---|
 Consett |
Total Blackout | |
| Consett |
Internet | |
| Consett |
Internet | |
| Consett |
TV | |
| Consett |
TV | |
| Consett |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acomb, England
Latest outage, problems and issue reports in Acomb and nearby locations:
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia I do, about an ongoing complaint and a new query too, as well as this unresolved mobile query. Am supposed to have someone talking to me via text right now but they are very slow to respond! 2 meaningless texts in 13 minutes. Could someone please ring me?
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia How will this please be different from the service I have had so far? Will someone competent ring me?
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia New one is I was hoping to sign up to some sort of TV package, but when logged into my online account it gives me a "oops" with no option, so I need to talk to someone. Experience with the number you have given me has been poor, I want to avoid it!
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Michael McVickers
(@mmcvickers) reported
from
Consett, England
@virginmedia @virginhelp Hi, it’s not an outage problem as it’s been like this for months and months
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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EAT OUT HALAL
(@IrfanPa45151483) reported
@virginmedia Nah dont worry about ur customers to much i have reported issues in the past takes to long so dont bother i just thought i would share my experience to the others who r thinking of joining or have had the same experience.
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Meaty
(@SumeetKhetia) reported
@virginmedia how are you so inept?? Get a message advising of work on 21 Sept. Outage nearly 2 weeks later, find out from a neighbour! Got a message 2 days ago saying all work completed. Messaged today saying you're doing essential work on 7 Oct! Incompetence doesn't cover it
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Rich Dyson
(@rich_dyson) reported
@virginmedia 10 minutes on hold and nobody to take my call. This is nothing to do with COVID. You're call centres are under-resourced and you aren't thinking about technologies that can help. Perhaps offer call-backs so customers don't have to waste their time hanging on?
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Kerry Lenihan
(@kerrylynn21) reported
@virginmedia 1-6 today. They will ring just before so I can go home to meet them. I am elsewhere working right now as I need internet to do my day job. Now you know the issue can you proceed with a full complaint and compensation claim please. We now know it's entirely your fault.
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xox
(@mazzojazzo) reported
@virginmedia Whole process then - checking online, rebooting, resetting, calling up, getting cut off, waiting 24 hours etc. When customers have problems (which seems to be often judging by the forum/twitter mentions) it shouldnt be this hard to get an engineer out.
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Shariq Iqbal
(@Tall_man85) reported
@virginmedia As already said there is no useful info in that link. I’m going to wait a few more days for a customer services rep to call me back. If they don’t, I’m just going to cancel my contract. If @virginmedia can afford to mess customers around like this then it’s best to go elsewhere
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Eve Lytollis
(@EveLytollis) reported
@virginmedia Our WiFi has been repeatedy crashing for long periods since yesterday morning, but your online service status checker says there are no problems. We're in BR1. Can you advise on when this will be fixed (and how we'll be compensated), please?
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louise
(@louise63627552) reported
@virginmedia We were promised a refund which hasn’t happened. Trying to cancel but can’t speak to anyone capable of helping, web complaints form doesn’t work and yesterday I was left on hold for an hour! Still no closer to being resolved. Am dealing with a bereavement and don’t need this!!
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ChrispLOL2
(@ChrispLOL) reported
@virginmedia This sort of message BTW is incredibly unhelpful John. Telling someone who is being treated like this that it is all just so simple, normal and legit is a huge wind up. This is not a comfort or good customer relations. Better to not reply. Or else be properly helpful.
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Pup Jauz🔜XXL
(@Pup_Jauz) reported
@rsdworker @virginmedia Jealous! Last night and this morning has been awful. Can't get on anything without it taking 7 years to load