Virgin Media Outage Report in Danderhall, Midlothian, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Danderhall, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Danderhall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Danderhall, Midlothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh and Longniddry.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Wi-fi | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Community Discussion
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Virgin Media Issues Reports Near Danderhall, Scotland
Latest outage, problems and issue reports in Danderhall and nearby locations:
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Aimee C
(@aimeecrausaz1) reported
from
Edinburgh, Scotland
@virginmedia @parry1875 I messaged you 100 times unanswered over 4 hours on your online service and waited for an hour on hold on the phone!!! How do you plan to sort the issue? #virginmediafail
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
@virginmedia I’ve sent over 100 messages, unfortunately this is the level of service you are providing. I’ve checked the loss of service and it says it’s all up and running fine! Please don’t expect me to pay you for a service you can’t provide. I will be cancelling my direct debit with yous.
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Tomahawk Kid © 🏴
(@tartanjammies) reported
from
Currie, Scotland
@virginmedia Looking for an priority tech visit for a key health worker. Tuesday night is poor poor service in current climate
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
@virginmedia Clearly Virgin cant stick to a contract agreement with providing a service
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Tomahawk Kid © 🏴
(@tartanjammies) reported
from
Currie, Scotland
@virginmedia No known issue. We called (on mobile) and have a tech booked for Tuesday night!! Not good enough my wife is a key NHS worker and needs to phone patients and update over Internet. We now have neither so WFH impossible.
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Tomahawk Kid © 🏴
(@tartanjammies) reported
from
Currie, Scotland
@virginmedia is there an issue with broadband in eh14? Becoming a regular weekend occurrence.....
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Ah...well @virginmedia installed the phone for us 12 years ago. Hopefully the engineer will be able to fix it...
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
Will @virginmedia continue to ignore me over my loss of service and still expect to my bill to be paid at the end of the month?
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
@virginmedia I’d advise you sort out the service and don’t expect me to waste anymore of my time trying to get through to a non existent call centre! Cheeky ****!
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
Here we go again @virginmedia your sevice is 'down' again in Edinburgh. No internet conection..No call centre available ...oh dear.
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Pure joke of a company! Call 1 today:45mn disconnected Call 2 today:40mn disconnected Call 3 now:21mn so far no answer Recorded messages telling you to go online, you go online and it's telling you to call. 🤬 What's the point of the social media account if you can't help?
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Tomahawk Kid © 🏴
(@tartanjammies) reported
from
Currie, Scotland
@virginmedia ? We spoke to a colleague on the help desk. The phone and Internet now appears back up but it did this all day yesterday, sporadic connections.
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
@bluejambo1874 @virginmedia Having had problems at least 3 4 or 5 times every year for over 10 years with my tv and broadband and now my landline, I think it's time for a change. Oh @virginmedia you are such a let down.
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Tomahawk Kid © 🏴
(@tartanjammies) reported
from
Currie, Scotland
@virginmedia I doubt it. It did this yesterday. And the day before, and the day before. I'll let you know when it goes down again.
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
@virginmedia I’ve sent over 100 messages, unfortunately this is the level of service you are providing. I’ve checked the loss of service and it says it’s all up and running fine! Please don’t expect me to pay you for a service you can’t provide. I will be cancelling my direct debit with yous
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Yesterday I reported a problem with my landlines and was kept on hold for over 40 minutes before giving up. I tried again later in the day ...this time for only 35 minutes to no avail. I am currently using my mobile phone but still holding.. now 30 minutes..help.
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
@Tommmbro @virginmedia ***** mate honestly. Aimee was on hold for almost an hour yesterday and back down again today. *******!
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Bearded Camper
(@BeardedCamperTV) reported
from
Edinburgh, Scotland
@virginmedia are you guys serious! You set my account up with a credit limit lower than my package cost so it suspends my services for 20 days, when my bill is paid or make me pay it early! And nobody can rectify it! Over 12+ years a customer for this.
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Michael John Given
(@MikeyGiven93) reported
from
Edinburgh, Scotland
@virginmedia I have tried to phone you several times to fix my tv service over the last 3 weeks and the automated service keeps telling me everything is fine. This is beyond a joke. Please let me speak to a human being today please!!!!
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Sonali Misra
(@MisraSonali) reported
from
Edinburgh, Scotland
@nadineaishaj @virginmedia Try emailing them/sending them a msg via their website? I did that when I was facing some issue. It took a few days, but they did get back to me
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Hawkins
(@tomhawkins90) reported
@virginmedia 45 minutes on hold with the same music just trying to return a call you failed to connect to yesterday? Simply poor customer service.
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Andy Wilkins
(@AndyWil22243650) reported
@virginmedia must have the worst customer service department of any mobile phone company. Letters unanswered, online comms pathetic, call centre staff useless. AVOID THEM!
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HoggGoblin🇺🇦
(@HoggGoblin) reported
@virginmedia do you EVER actually answer calls? Not a great way to retain customers when you refuse to speak to them. Truly awful service. Cancellation incoming if I can ever talk to anyone.
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dave molla mollison
(@mirrormoll) reported
@virginmedia No I will just cancel
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Hannah
(@HannahLou690) reported
@virginmedia what are the usual wait times for the WhatsApp response? I was transferred to the Customer Retention team at 9am yesterday morning and haven’t heard anything?
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Jolene Samson
(@SamsJolene) reported
@virginmedia I'm appalled by the service I have just received from your customer service! I'm definitely going to look for a different supplier, been a loyal customer and this is how we are treated! To afford to continue using your services I must down grade how is this fair!
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Dan Richards
(@dr1chards) reported
@virginmedia What messaging service? How do I access?
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Bren 🇺🇦
(@megabren) reported
@virginmedia Nah no need to apologise, it's a tiny thing and know it's not your doing! Discussing the nuances of emojis with a broadband provider is a very 2022 conversation... Wonder is this the way to speak to one of the customer relations team? Keep sending emojis back to the chatbot🙏🤞
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George Cunningham
(@GeorgeC_09) reported
@virginmedia Wifi is often fine but not always. My sky box is connected by ethernet and come midnight every night, programmes are buffering. It only lasts ten mins but anything with a wired connection (sky, ps5, pc) slows down
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zoe
(@zwhalen01) reported
@virginmedia constant poor broadband service, called up and automated system detected intermittent issue and told me to call back in 24hrs. It’s a permanent issue. Trying to get some boosters to see if solves the issues. Can you advise how I can get some without spending hours on