Vodafone Outage in Hurstpierpoint, West Sussex, England

@VodafoneUK bot account, I have now gone down the complaints route to see if you employ actual real people

@VodafoneUK @AlexanderChrisS I have already done this several times. I have realised that Vodafone customer service is actually run by ‘bots’ programmed to say the same things each time.

@VodafoneUK you nee to sort your #brighton store out! Over a hour to swap a phone and a very unhelpful representative. #rude #unhelpful #onherphone

@VodafoneUK is there a problem with the broadband in South UK. My router keeps dis connecting.

@VodafoneUK Have sent the details. We have hard wired everything in as advised but our smart tv just keeps loading and internet is dropping out constantly on all devices. Never had a problem with other internet providers previously.

@VodafoneUK internet has been extremely poor since it was installed, can’t even watch tv. We have phoned three time and were promised a call back the last time. Heard nothing and can’t get hold of anyone now. Been mobile customers for years, very disappointed. Will be cancelling

@VodafoneUK @networkrail Very poor signal strength and my Pure Signal has failed.

@VodafoneUK unbelievable, been without internet since Thursday with the usual I.T. reboot & socket check before the true issue is told: junction box issue! Still nothing fixed by 9pm 5 days later!

@VodafoneUK "best network" because of zero dropped calls. That's because you can't even call them. Both phones on Vodafone but keep getting the message that it's unavailable. I will not be staying with Vodafone after my contract ends in May. After being a loyal customer for years

@productoven @VodafoneUK Credit where it's due, the signal, speed and deal I have I *do* think is good. The consumer-facing web is a car-crash though, and the Twitter team is pointless since they mostly just point you to a web page to register details there anyway!

@productoven @VodafoneUK Wasting your breathe Leo. Vodafone customer portal is one of the worst I've seen, and it's had no meaningful (consumer) change in years.

@VodafoneUK I’ve been a good customer for over 20 years and don’t expect to get treated like you don’t care Avenue if you actually don’t. I’ve been told I can’t close my account for 48 hours but after that you’ve lost me forever.

Dear @VodafoneUK why would I change my broadband to you when you can’t even deliver a consistently reliable mobile phone signal to flipping Horsham. No chance.

Moving to @O2 after being with @vodafoneuk for the past few years has been one worst mistakes. Even when data is working its patch and much slower. Can’t wait for my year contract to end

@VodafoneUK says my number isn't a Vodafone number yet been a Vodafone customer for 10 year!!!😡

Don’t ever use @VodafoneUK if you ever want to talk your network on the phone 😂😂

@HollieRMusic @VodafoneUK Problem with @VodafoneUK is that it is such a large organisation with so many subscribers that the wall don’t give a damn about the individual. If you were tweeting as one of the largest customers, like the NHS they might care. #flawedcustomerservice

@VodafoneUK terrible customer service again this week! Two separate customer service advisors promised follow up phone calls this week about an ongoing billing problem and neither phoned. Can you sort this please - seriously unimpressed

Oh @VodafoneUK your customer service has been somewhat rubbish this morning. Took an hour to solve an issue that I had been told was sorted last month #disappointed

@VodafoneUK I run a business in Horsham and we made the fatal mistake of choosing you as part of our communications strategy. Just so you are aware your coverage in Horsham is so ******* atrocious that we will cancel all our contracts with you ASAP. You are a hindrance not a help

🚨 BORING TWEET 🚨 Hi @VodafoneUK. Tried to pay my bill by phone, but your payment system is down. Tried to login online, but the website is down. Tried to use your online chat, but everyone seems to be on a coffee break. Tried the app, but it’s not loading. Just a FYI really.

@VodafoneUK I completed your text message survey. Not that it’ll change anything. Same old Vodafone, same old poor customer service.

@VodafoneUK How you are still in business is beyond me. I guess it’s stupid people like me who are loyal. Why do I do it to myself. Simply awful!! #vodafone #thepits #customerservicefail

@VodafoneUK Simply the worst. Issues with pricing and being offered one hung and then not fulfilling your promises and now after changing my schedule to accommodate your delivery it’s now out of stock. I wish I had left when I had the chance! #awfulcustomerservice

@VodafoneUK I simply do not understand how your customer service skills can be so bad. For a company as big as yourselves why is it such a hassle dealing with you. #witsend #whyiseverythingsohard

@VodafoneUK has to have the worst customer service. After 2 months of me sending pictures, countless calls going in to stores to sort a lost payment lost by Vodafone I get “ah we’ve found it thanks bye.”

@VodafoneUK Why is it your service is so expensive and yet coverage so poor? Constantly having to piggyback on my wife’s EE service. My contract is up in October; can I give two months notice to leave you today?

Inforrmation board problems: @Gatwick_Airport - @VodafoneUK say its engineers are working hard to fix a damaged fibre cable 'as quickly as possible'.

The service from @VodafoneUK has been awful. Never known anything like it.

@VodafoneUK Every time I hear the name Nelson Mandela, all I hear is Del Trotter saying Nelson Mandela House. Bad bad bad

@m0j0sd0j0 @VodafoneUK Vodafone are poo. Great in the first contract we had, renewed and it just got awful. Out of contract soon and I cannot wait!

@VodafoneUK After 3 days, literally Hours on the phone and a complete waste of my time being sent to store, for them to not do what they were meant to to spend more hours on the phone I can now send messages. I’m really disappointed in the service I received though.

Again dreadful service with @EE - not valued at time to start lookimg around @O2 @VodafoneUK @ThreeUK @giffgaf

@VodafoneIN @VodafoneGroup @VodafoneUK Still didn’t get any solution from vodafone. Even didn’t get any call. Very Shameful.

@VodafoneUK why is your service so Shit ffs

Looking everywhere for a openreach approved router this @VodafoneUK router is just terrible, the internet keeps dropping despite the changes they made to the settings for me. If anyone is using a third party router with Vodafone and getting decent results let me know please.

Why do you @VodafoneUK never just charge just the £6 per 24 hours when roaming in the USA & then come up with a load of excuses about time zones etc. You expect to take £6 if turn roaming for 5 mins if turned on in whatever time zone at 23.55 and then another £6 after 0.00-Crazy!

@VodafoneUK @VodafoneIN Oh. My bad. They do TWEET that they’ll sort it out in a jiffy. Full points for that I guess

@VodafoneUK i have not signal at home a you want to charge me £79 for a sure signal to use my phone at home where you sugnal checker says it should be fine #poorcustomerservice #donotuse #awefullcallcenters

@VodafoneUK I have sent a DM,Id be grateful if it can be resolved quickly and escalated as a complaint. Money has been taken out of my account for an incorrect bill. No sign of the credit I was told I’d be getting. If it isn’t sorted soon I’m going to Ofcom. As a loyal customer for 10 yrs