Vodafone Outage in Saltdean, Brighton and Hove, England

@VodafoneUK can you help please? My wife has spent 5 hrs+ across 8 calls to try and get an unlock code for her phone. This has been going on since June. She’s v frustrated and it’s a poor CX.

@VodafoneUK 191 doesn’t solve anything. The virtual assistant just tells me to go online and the last 4 times I’ve chatted online they have said they’ve sorted it but never have.

@fuzzybear_1 @virginmedia @SkyUK @SkyHelpTeam @VodafoneUK @NOWTV I know that but their network goes down once a month for phones, how do I know their internet won’t lol

@VodafoneUK - the worst company to ever exist with the rudest/unhelpful staff

@VodafoneUK please sort your shit out with all these technical difficulties on your website! It’s driving me insane!

@brightonsnapper @VodafoneUK They are all robbing us blind. @ThreeUK selling 4g when it's not working. Hope you get it sorted.

Appalling service @VodafoneUK . New contract 7/1, still no data. 25 minutes on the phone yesterday, promised a call back that never came. Now doing battle with online chat. It shouldn’t be this hard. Thinking of cancelling for breach of contact.

@VodafoneUK Poor customer service, my dad only got a new sim and contract with you guys last Monday, you have restricted the services on his phone for no reason. Please can someone sort this out.

@VodafoneUK you are just one gargantuan disappointment. For a comms company your systems are absymal. I’m not holding my breath you’ll resolve my problem tomorrow but the guy in your shop is trying his best to deal with it. If not resolved tomorrow you’ll be losing two contracts

@VodafoneUK I'd treat my mum cos she pays my Vodafone bill every month

@VodafoneUK bot account, I have now gone down the complaints route to see if you employ actual real people

@VodafoneUK @AlexanderChrisS I have already done this several times. I have realised that Vodafone customer service is actually run by ‘bots’ programmed to say the same things each time.

@VodafoneUK you nee to sort your #brighton store out! Over a hour to swap a phone and a very unhelpful representative. #rude #unhelpful #onherphone

@VodafoneUK is there a problem with the broadband in South UK. My router keeps dis connecting.

@VodafoneUK Have sent the details. We have hard wired everything in as advised but our smart tv just keeps loading and internet is dropping out constantly on all devices. Never had a problem with other internet providers previously.

@VodafoneUK internet has been extremely poor since it was installed, can’t even watch tv. We have phoned three time and were promised a call back the last time. Heard nothing and can’t get hold of anyone now. Been mobile customers for years, very disappointed. Will be cancelling

@VodafoneUK unbelievable, been without internet since Thursday with the usual I.T. reboot & socket check before the true issue is told: junction box issue! Still nothing fixed by 9pm 5 days later!

@VodafoneUK "best network" because of zero dropped calls. That's because you can't even call them. Both phones on Vodafone but keep getting the message that it's unavailable. I will not be staying with Vodafone after my contract ends in May. After being a loyal customer for years

@VodafoneUK 5th day in a row where out home Internet goes down between 10pm till past 1am, are there any issues? We can't even turn our lights off as there all alexa controlled!!, help!

@VodafoneUK your ******* home broadband is ****!! 3hrs to watch an hour and 40 min film cause it keeps dropping out! Had no end of issues the last week!! And to think I pay for this ****!!!

@VodafoneUK What is going on with internet connection? Have connection issues since 6pm today

@VodafoneUK I have had no home broadband for 4 days, no response from customer services please help.

@VodafoneUK Thanks for your reply. I should add that the store was empty until my mum went in - so it would have been a matter of putting a mask on only when dealing with an elderly customer.

@VodafoneUK Is your payment systems down? I cannot get onto the website & I have just called automated service and it say's this is down? I want to pay my bill!

@VodafoneUK why haven’t I got phone signal ?

@VodafoneUK please help?!!!!

@VodafoneUK I have spent an hour tonight because the problem didn’t get fixed last night I spent 3 hours on a live chat.

@VodafoneUK Thanks ive spoken to someone who has sorted the problem