Vodafone Outage in Brighton, England

@VodafoneUK bot account, I have now gone down the complaints route to see if you employ actual real people

@VodafoneUK @AlexanderChrisS I have already done this several times. I have realised that Vodafone customer service is actually run by ‘bots’ programmed to say the same things each time.

@VodafoneUK you nee to sort your #brighton store out! Over a hour to swap a phone and a very unhelpful representative. #rude #unhelpful #onherphone

@VodafoneUK is there a problem with the broadband in South UK. My router keeps dis connecting.

@VodafoneUK Have sent the details. We have hard wired everything in as advised but our smart tv just keeps loading and internet is dropping out constantly on all devices. Never had a problem with other internet providers previously.

@VodafoneUK internet has been extremely poor since it was installed, can’t even watch tv. We have phoned three time and were promised a call back the last time. Heard nothing and can’t get hold of anyone now. Been mobile customers for years, very disappointed. Will be cancelling

@VodafoneUK @networkrail Very poor signal strength and my Pure Signal has failed.

@VodafoneUK unbelievable, been without internet since Thursday with the usual I.T. reboot & socket check before the true issue is told: junction box issue! Still nothing fixed by 9pm 5 days later!

@VodafoneUK "best network" because of zero dropped calls. That's because you can't even call them. Both phones on Vodafone but keep getting the message that it's unavailable. I will not be staying with Vodafone after my contract ends in May. After being a loyal customer for years

@productoven @VodafoneUK Credit where it's due, the signal, speed and deal I have I *do* think is good. The consumer-facing web is a car-crash though, and the Twitter team is pointless since they mostly just point you to a web page to register details there anyway!

@productoven @VodafoneUK Wasting your breathe Leo. Vodafone customer portal is one of the worst I've seen, and it's had no meaningful (consumer) change in years.

@VodafoneUK I’ve been a good customer for over 20 years and don’t expect to get treated like you don’t care Avenue if you actually don’t. I’ve been told I can’t close my account for 48 hours but after that you’ve lost me forever.

Moving to @O2 after being with @vodafoneuk for the past few years has been one worst mistakes. Even when data is working its patch and much slower. Can’t wait for my year contract to end

@VodafoneUK says my number isn't a Vodafone number yet been a Vodafone customer for 10 year!!!😡

Don’t ever use @VodafoneUK if you ever want to talk your network on the phone 😂😂

@VodafoneUK terrible customer service again this week! Two separate customer service advisors promised follow up phone calls this week about an ongoing billing problem and neither phoned. Can you sort this please - seriously unimpressed

Oh @VodafoneUK your customer service has been somewhat rubbish this morning. Took an hour to solve an issue that I had been told was sorted last month #disappointed

@VodafoneUK Tracking it would involve being given a tracking number wouldn't it, nope they couldn't even get that right! one or even two mistakes isn't a problem, when its a catalogue of errors and then I get charged £60 before ive got my phone back I have an issue!

🚨 BORING TWEET 🚨 Hi @VodafoneUK. Tried to pay my bill by phone, but your payment system is down. Tried to login online, but the website is down. Tried to use your online chat, but everyone seems to be on a coffee break. Tried the app, but it’s not loading. Just a FYI really.

@VodafoneUK Yes I have...the issue was not with the content of the message- it was the fact I’ve received it so many times!

@VodafoneUK has to have the worst customer service. After 2 months of me sending pictures, countless calls going in to stores to sort a lost payment lost by Vodafone I get “ah we’ve found it thanks bye.”

@VodafoneUK Why is it your service is so expensive and yet coverage so poor? Constantly having to piggyback on my wife’s EE service. My contract is up in October; can I give two months notice to leave you today?

Inforrmation board problems: @Gatwick_Airport - @VodafoneUK say its engineers are working hard to fix a damaged fibre cable 'as quickly as possible'.

The service from @VodafoneUK has been awful. Never known anything like it.

@VodafoneUK Every time I hear the name Nelson Mandela, all I hear is Del Trotter saying Nelson Mandela House. Bad bad bad

@VodafoneUK LISTEN YOU GUYS ARE THE DUMBEST NETWORK WHY EVERY MONTH AM I CHARGED AN EXTRA £1 FOR NO REASON YOU GUYS DUMB AS HELL

@VodafoneUK 5G! You can’t even get 2G to work in my area and not answering my personal messages now either. 6 days with no phone signal!

@O2 We are with @VodafoneUK but I know others on @O2 have the same issue look at postcode L40 2QU if you can guarantee good service at the L40 postcode then I will promote.

@VodafoneUK Morning. I've not been able to get a response from the order tracker since placing my order on Saturday. When it does return a response, it says "Sorry this service is temporarily unavailable"

2019-06-24 09:50:03 -Download (Mb/s): 13.40 -Upload (Mb/s): 9.99 -Ping (ms): 65.41 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

Well what about this for stupidity. No Service, no network coverage just sent a tweet to @VodafoneUKBiz @VodafoneUK as this happened last week and they've said they will send a text to confirm it's me. BUT I HAVE NO SERVICE. FFS 🤬 PS Writing this on my PC. #TimetoMoveOn

@VodafoneUK @fosgoodwood I’d take my dad as he’s a massive car fan but never treats himself! 🏎 #5Gamechanger

2019-06-24 09:15:03 -Download (Mb/s): 9.49 -Upload (Mb/s): 9.94 -Ping (ms): 69.18 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@VodafoneUK I have been dealing with customer services and been told I have to wait. Apparently your company cant do anything about it so I'm escalating it further as this is the 4th time

2019-06-24 09:00:03 -Download (Mb/s): 10.70 -Upload (Mb/s): 9.83 -Ping (ms): 61.70 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest