Vodafone Outage in Brighton, England

@VodafoneUK can you help please? My wife has spent 5 hrs+ across 8 calls to try and get an unlock code for her phone. This has been going on since June. She’s v frustrated and it’s a poor CX.

@VodafoneUK 191 doesn’t solve anything. The virtual assistant just tells me to go online and the last 4 times I’ve chatted online they have said they’ve sorted it but never have.

Even though @VodafoneUK fixed my problem. And It only took 14 days. I still think they are sh1t.

Another 24 hours and @VodafoneUK have continued their journey of crap customer service by letting me down yet again. Expect the same tomorrow.

@VodafoneUK claim that to network unlock a phone, they need to contact the manufacturer to release the device. This is a barefaced lie.

@VodafoneUK use their extraordinarily lax, self defined SLAs as a means to weasel out of any reasonable customer expectations.

Just when you think @VodafoneUK can sink no further, they pull out all the stops and impress everyone with their appalling service.

Looking forward to seeing how @VodafoneUK will let me down today.

Awe you nspiring levels of customer service from @VodafoneUK awe inspiringly low.

I never realised how bad a telecoms operator could be until I discovered @VodafoneUK

@fuzzybear_1 @virginmedia @SkyUK @SkyHelpTeam @VodafoneUK @NOWTV I know that but their network goes down once a month for phones, how do I know their internet won’t lol

Yet another day when @VodafoneUK customer service is as useless as it has always been.

Still no service 🙄 @VodafoneUK

@VodafoneUK - the worst company to ever exist with the rudest/unhelpful staff

@ElectricTempus @VodafoneUK @O2 The thing is that everyone’s experience is different. I’ve been with O2 and Three in the past as well. Like a lot of providers it’s fine when it works but dreadful if you need to get in touch. Need to take a leaf from Monzo Bank customer service.

@VodafoneUK please sort your shit out with all these technical difficulties on your website! It’s driving me insane!

@brightonsnapper @VodafoneUK They are all robbing us blind. @ThreeUK selling 4g when it's not working. Hope you get it sorted.

Appalling service @VodafoneUK . New contract 7/1, still no data. 25 minutes on the phone yesterday, promised a call back that never came. Now doing battle with online chat. It shouldn’t be this hard. Thinking of cancelling for breach of contact.

@VodafoneUK Poor customer service, my dad only got a new sim and contract with you guys last Monday, you have restricted the services on his phone for no reason. Please can someone sort this out.

@VodafoneUK you are just one gargantuan disappointment. For a comms company your systems are absymal. I’m not holding my breath you’ll resolve my problem tomorrow but the guy in your shop is trying his best to deal with it. If not resolved tomorrow you’ll be losing two contracts

@VodafoneUK 5th day in a row where out home Internet goes down between 10pm till past 1am, are there any issues? We can't even turn our lights off as there all alexa controlled!!, help!

@VodafoneUK your ******* home broadband is ****!! 3hrs to watch an hour and 40 min film cause it keeps dropping out! Had no end of issues the last week!! And to think I pay for this ****!!!

@VodafoneUK What is going on with internet connection? Have connection issues since 6pm today

@VodafoneUK I have had no home broadband for 4 days, no response from customer services please help.

@VodafoneUK Thanks for your reply. I should add that the store was empty until my mum went in - so it would have been a matter of putting a mask on only when dealing with an elderly customer.

@VodafoneUK Is your payment systems down? I cannot get onto the website & I have just called automated service and it say's this is down? I want to pay my bill!

@VodafoneUK why haven’t I got phone signal ?

@VodafoneUK please help?!!!!

@VodafoneUK I have spent an hour tonight because the problem didn’t get fixed last night I spent 3 hours on a live chat.

@VodafoneUK Thanks ive spoken to someone who has sorted the problem