Vodafone Outage in Brighton, England

@VodafoneUK home broadband is down in RH13. Any ideas? 2 hours now - yes we have reset it and tried turning it off and on again

@N5JFY It is so sad that @VodafoneUK colleagues hold no compassion. My husband @HamishLord is dealing with his late uncles account and no one is willing to support - I would expect so much more from the organisation. #CustomerFirst ?

@VodafoneUK lost for words how poor Vodafone service has been. Meant to install a phone line and broadband on 27th Oct for my elderly parents which failed. After lots of messing around attempted again today and failed. Lockdown with no landline or broadband and no resolution.

@D_e_n_i_s_eT @DavidDavisMP @VodafoneUK So I take it they are the cheapest? If the service is so bad then why not switch to another provider?

@VodafoneUK signal has been out all day in Cowfold, RH13 8 area. Any ideas??

@VodafoneUK signal has been put all day in Cowfold, RH13 8 area. Any ideas when it’ll be back?

@VodafoneUK I’ve tried resetting my password to log in to my account and each time it just says I’m locked out even using the temporary password sent to my email. Can’t get through to anyone on the live chat either. Please help

@VodafoneUK i done a sim swap because the network wasn’t working for me and now I’m getting all these messages about new plans etc

Hi @VodafoneUK is there a problem with 4G in Brighton area? Been twitchy all day.

@VodafoneUK I’m getting really poor service and always have been. I have even had the phone replaced and still no joy! Haven’t had an opportunity to go into store secondary to covid.

Hi @VodafoneUK. I’d like to discuss a few things with you over the phone but it doesn’t seem I’m allowed to speak with a human being on any of your customer service providers 🤖 Is this correct? Surely not.

@VodafoneUK @LewisHamilton It’s not #5G that’s the CNN problem, mostly. It’s cowboy agents you & other mobile operators are using in UK towns & cities ramming the cabinets & masts where communities do not want them. Good luck in #MugelloGP Lewis. Let’s go get that century!

@VodafoneUK customer service is disgusting - just had an agent hang up on me and we’re really rude! I’ve had no broadband since Saturday - just a catalogue of errors!

@VodafoneUK can you help please? My wife has spent 5 hrs+ across 8 calls to try and get an unlock code for her phone. This has been going on since June. She’s v frustrated and it’s a poor CX.

@VodafoneUK 191 doesn’t solve anything. The virtual assistant just tells me to go online and the last 4 times I’ve chatted online they have said they’ve sorted it but never have.

Even though @VodafoneUK fixed my problem. And It only took 14 days. I still think they are sh1t.

Another 24 hours and @VodafoneUK have continued their journey of crap customer service by letting me down yet again. Expect the same tomorrow.

@VodafoneUK claim that to network unlock a phone, they need to contact the manufacturer to release the device. This is a barefaced lie.

@VodafoneUK use their extraordinarily lax, self defined SLAs as a means to weasel out of any reasonable customer expectations.

Just when you think @VodafoneUK can sink no further, they pull out all the stops and impress everyone with their appalling service.

@VodafoneUK second time calling your broadband customer service today and have been on hold for an hour!!! You gave me your reassurance than my internet problems would be sorted for this evening!! It’s not. I am working from home and a child’s homeschooling tomorrow!! Need WiFi!!

@VodafoneUK Would like to treat myself to some things for myself for a change. Make up, hair products, new clothes etc without feeling guilty about buying them

The least you could do is honor @VodafoneUK contract and not break the contract with me a blind customer

@VodafoneUK are untrustworthy,try any other network before using these scum. Any company which is happy to steal from health workers is not worth dealing with.

@VodafoneUK been trying to change my number over for 4 months now since taking out a new contract. Shocking customer service no one helping, due to this debating moving to another network even after 10 years with you. Easy to take my money but no help after.

you have broken your contract to me @VodafoneUK and I find this very upsetting as a blind customer. I took out contract in 05 2020 and you've broken the terms of the contract until 05 2022

@VodafoneUK I’ve had no broadband for the last 24 hours. I live in Medway are you having any issues in this area?

It’s great that all the mobile phone companies are providing extra mobile data for kids to use during lockdown - we have 3 kids at home plus two adults working. We just started to apply for it then realised that @VodafoneUK are seemingly the only network not joining in - why?

@VodafoneUK I have sent a DM. I just want to cancel and not renew my internet with you.

@VodafoneUK Hi my broadband speeds are literally between 1 and 3mbps .... I pay for 60. Is this a nationwide thing? Because I’ve had nothing but issues since using your service :(