Vodafone outages and service status in Hunstanton, England

Problems in the last 24 hours in Hunstanton, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Hunstanton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Hunstanton, England

Latest outage, problems and issue reports in Hunstanton and nearby locations:

• 
  chriscwharris (@chriscwharris) reported 2 minutes ago from Heacham, England

  @VodafoneUK broadband down for almost an hour in Heacham, Norfolk. Your broadband tool isn't working either, there's only a chat not that osn sending me to the broken broadband tool! Give me a phone number to speak to someone! #Vodafonedown

• 
  chriscwharris (@chriscwharris) reported 7 minutes ago from Heacham, England

  @johnbparky @VodafoneUK Not working for us either and the @VodafoneUK support pages and tools are diabolical..the broadband tool as they call it... Isn't working. There no phone number to call just a chat not that keeps sending you to try broken broadband tool.. this is ridiculous.

• 
  chriscwharris (@chriscwharris) reported 24 minutes ago from Heacham, England

  @VodafoneUK I can see responses to other people's questions but mine is being ignored. Your online support runs until 10pm? That's crazy, people need broadband 24/7. I have work to do!

• 
  Andrew Darley (@ajd301) reported 25 minutes ago from Hunstanton, England

  @VodafoneUK Money would be better off spent improving network coverage!

• 
  2posh2pitch (@2posh2pitch) reported 46 minutes ago from Burnham Deepdale, England

  @VodafoneUK No one has contacted me regarding my voucher. It’s been over 3 months now. I’m very disappointed and fed up of always chasing Vodafone’s problems. @BBCWatchdog I have already submitteda complaint to @financialombuds

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AFCDavid (@DaveP701) reported 2 minutes ago

  @BasedMillwallGB @VodafoneUK I’m cancelling. This is awful.

• 
  Or Sassur (@Orsassur2) reported 3 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Phasetwo⚡️ (@itsphasetwo) reported 4 minutes ago

  @VodafoneUK is allegedly providing illegal immigrants with SIM cards and possibly mobile phones, at the British Tax payers expense . A diabolical abuse of British natives . @RestoreBritain @reformparty_uk what are you going to do about companies who help to sink 🇬🇧?

• 
  Maggie Rawlings (@MaggieRawlings) reported 7 minutes ago

  @NileGardiner @VodafoneUK You’re an idiot

• 
  Di Drinkwater (@CarbonTiptoes) reported 7 minutes ago

  Hey Vodafone were struggling to log into view our bill as your service wants to send us a code via our landline. The pressing button one option to hear message doesn't work. Help. @VodafoneUK

• 
  roberitno (@roberitno26325) reported 11 minutes ago

  @VodafoneUK must be the worst internet I’ve ever had … stay away from them . Shockers

• 
  Jarek (@jarekd) reported 11 minutes ago

  So got the emergency alert on my @SMARTYMobileUK sim but not my @VodafoneUK sim. Shouldn't they be on the same network now???

• 
  FILMCOLLECTOR16 (@filmcollector16) reported 14 minutes ago

  @NileGardiner @VodafoneUK Everyone today CANCEL your Vodafone contract in or out. If we did something they can withdraw their service so can we!

• 
  Or Sassur (@Orsassur2) reported 15 minutes ago

  @VodafoneUK @VodafoneUK, your customer service in London was an absolute disgrace. I went to your store simply to buy a Vodafone SIM card and was treated like an enemy of the Crown rather than a potential customer. The attitude of the staff was arrogant, hostile and completely disproportionate to such a simple request. When a customer challenges poor service, your employees should not respond with intimidation, threats or an attitude designed to make the customer feel unwelcome. Your store staff are there to serve customers—not interrogate them as if they were members of the Secret Service. I expected professionalism from a major British telecommunications company. Instead, I experienced arrogance, hostility and behaviour that left me questioning whether Vodafone actually wants customers. @VodafoneUK, is this really the standard of customer service you consider acceptable in London? Because if so, the problem isn't the customer. The problem is Vodafone.

• 
  Karen Smith (@kazfg) reported 15 minutes ago

  @SianaNache79742 Probably was told when they all landed at dover, and were counted there. They would need to know how many buses to bring to take them to their tax payer accommodations and how many @VodafoneUK phones and sims to issue