Vodafone outages and service status in Frosterley, England

Problems in the last 24 hours in Frosterley, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Frosterley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Frosterley, England

Latest outage, problems and issue reports in Frosterley and nearby locations:

• 
  Lady MJ (@Pinkandwild) reported 7 minutes ago from Willington, England

  @VodafoneUK why are you ignoring me?!!! At this rate I WILL need to speak to Ebs about the complaint you created on my behalf. Read my DM’s NOW please!!!!

• 
  Lady MJ (@Pinkandwild) reported 17 minutes ago from Willington, England

  @VodafoneUK Bri’s messaged now. Not impressed still without a router after telling you early last wk it had gone to old address. OpenReach been now too, so really frustrating! Try just having a phone to do everything, inc TV when you’ve #mentalhealth & #anxiety issues - not on & not fair

• 
  richard roe (@ricaceroe) reported 26 minutes ago from Lanchester, England

  Hey @VodafoneUK , why does your customer complaint line for broadband connect to technical support? I have been trying to raise a formal complaint for nearly 8 hours and you won’t let me speak to your complaints team!

• 
  atkinson builders (@atkinsonbuild_s) reported 30 minutes ago from Stanhope, England

  @VodafoneUK #vodafone no signal in stanhope weardale for 2 days sort your selves out . #stanhope #vodafoneshutdown 👎not happy to pay my bill

• 
  Chris Russ (@chrisfruss) reported 34 minutes ago from Crook, England

  @redb100 @dafyddno2 @VodafoneUK I had to switch ISP. Was paying @VodafoneUK for up to 76mb & getting lower than 1mb at times. Paying full price for unusable service .As soon as I changed to @bt_uk my problems disappeared Dreadful company to deal with as well.

• 
  Dave Nicholls (@Davey_Nicks) reported 39 minutes ago from Lartington, England

  @VodafoneUK I have already spoken to three of your advisors who have all been useless and transferred me around every other department and all saying contradicting things. So speaking to an advisor through dm will likely give the same outcome. Your manager I spoke to was the worst one

• 
  David Ivo Iveson (@the_real_ivo) reported 48 minutes ago from Bishop Auckland, England

  @MrsHosking Canny little treat box that! @VodafoneUK

• 
  Hippie Nixon (@hippienixontog) reported 54 minutes ago from Annfield Plain, England

  I didn't realise just how much I use the internet untill This evening with @VodafoneUK internet being down. Though ooo I can do a few #photoshop jobs but nooo. I need to download some images to do then jobs. Dam it

• 
  Hutchy (@Paulhut20013625) reported 54 minutes ago from Stanhope, England

  @VodafoneUK 5 days with no signal 🤬🤬🤬 #poorservice

• 
  Lady MJ (@Pinkandwild) reported 57 minutes ago from Willington, England

  @VodafoneUK Where do I see that?! I did look for something to say that kind of thing, but didn’t see it or a drop down menu, sorry!

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  lizrichards24 (@SonyRichards4) reported 5 minutes ago

  @VodafoneUK Please can you help with a query?

• 
  Rosie 🇬🇧 🇺🇸 (@Foxyoldnag) reported 7 minutes ago

  @Iromg I have a sim only with @lebara whose network provider is @VodafoneUK Just cancelled.

• 
  StGeorge (@Needitsobadly) reported 9 minutes ago

  @MigrantTrackUK @ZiaYusufUK @VodafoneUK Not a customer and now most certainly never will be. Hit them where it hurts.

• 
  IRIS (@brandirisx) reported 10 minutes ago

  @VodafoneUK i’m currently walking through the east midlands from ipswich to manchester and i haven’t had any roaming data or calls on my phone for 3 days now, i’ve activated my new sim after my phone was stolen a few weeks ago but i still don’t have access to maps or essential information that would make this journey way more easier, please help

• 
  Ironwarrior73 (@Ironwarrior73) reported 11 minutes ago

  @VodafoneUK I’m absolutely disgusted and appalled that you’re giving free SIM cards to illegal foreigners while you’re charging me a British coin! You are a disgrace! I won’t be renewing my contract once it’s finished and I e been a customer for 20 years!

• 
  Rogue One (@RogueOne18) reported 11 minutes ago

  Now for the ACTUAL truth… Vodafone doesn’t give “illegal migrants” free SIMs, it donates SIMs to UK charities who support asylum seekers ALREADY IN THE system. Claims it hands them out to people crossing the Channel are false. @VodafoneUK your legal team may be interested

• 
  Bob Bluffield (@BobGrumpies) reported 15 minutes ago

  @Katielou86x @Iromg @VodafoneUK Jeez! I never knew this! Where are their sponsors listed?

• 
  Or Sassur (@Orsassur2) reported 16 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Captain Giant (@Captain_P_Giant) reported 17 minutes ago

  Wants to get SIM or a eSIM? Need a Contact number. If you dont have one or have a family or Friend then you cant get a Number... Been looking, 2 companies no go, 3rd try came up just fine. One Company that 100% Needs a Contact number & Support sucks. Looking at you @VodafoneUK

• 
  lady M - the real witch . (@mmi_music) reported 22 minutes ago

  @NileGardiner @VodafoneUK I suggest if you use Vodafone cancel your contracts . Money talks and vote with your feet