Vodafone Outage Report in Stanhope, County Durham, England
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E-mailProblems in the last 24 hours in Stanhope, England
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Stanhope and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (59%)
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Phone (18%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
Community Discussion
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Vodafone Issues Reports Near Stanhope, England
Latest outage, problems and issue reports in Stanhope and nearby locations:
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Andrea Sullivan
(@Andreasullivan7) reported
from
Chopwell, England
@Ofcom please can you share process for raising complaint against @VodafoneUK who have failed to resolve my phone issues following 4 months of case escalations. Breach of t&cs
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Hutchy
(@Paulhut20013625) reported
from
Stanhope, England
@VodafoneUK 5 days with no signal 🤬🤬🤬 #poorservice
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atkinson builders
(@atkinsonbuild_s) reported
from
Stanhope, England
@VodafoneUK #vodafone no signal in stanhope weardale for 2 days sort your selves out . #stanhope #vodafoneshutdown 👎not happy to pay my bill
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Chris Russ
(@chrisfruss) reported
from
Crook, England
@redb100 @dafyddno2 @VodafoneUK I had to switch ISP. Was paying @VodafoneUK for up to 76mb & getting lower than 1mb at times. Paying full price for unusable service .As soon as I changed to @bt_uk my problems disappeared Dreadful company to deal with as well.
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Andrea Sullivan
(@Andreasullivan7) reported
from
Chopwell, England
@VodafoneUK I opened a case 7 days ago as my SIM card is showing invalid. No new card received.Almost 8 hours of calls and webchat still with issues and my case is unanswered. Can’t call me as SIM is not working 😡 😡 😡
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Andrea Sullivan
(@Andreasullivan7) reported
from
Chopwell, England
@VodafoneUK what is the point in raising cases you don’t respond to DMs that take multiple days just to ask security questions. web chats that’s still have no response. Your customer service is appalling. 3 weeks now waiting for a SIM. Cancelling contracts 😡
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Hippie Nixon
(@hippienixontog) reported
from
Annfield Plain, England
I didn't realise just how much I use the internet untill This evening with @VodafoneUK internet being down. Though ooo I can do a few #photoshop jobs but nooo. I need to download some images to do then jobs. Dam it
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Graham
(@BarbadoOne) reported
from
Chopwell, England
@VodafoneUK I think we're good now, I had a look on YouTube for a fix and it's working, other half had a similar issue on his phone too and it's corrected itself. Thanks for getting back to me.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Jones
(@ragwortfacts) reported
@GeorgeMonbiot @VodafoneUK 2. I had phoned about nuisance text audio calls from their network which I didn't want. Operative: Can I have your name and address please sir? Me: (Not wanting nuisance letters) Why? Operative: How do you spell that? Not a question of national origin but of competence!
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Charlotte Chapman
(@_CLChapman_) reported
@timprater @VodafoneUK I turned off data roaming, got fed up with it. So now my phone just tells me when my network (EE) isn’t available instead
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Christine Kay
(@ChristineKayNow) reported
@PrettyHatMech @GeorgeMonbiot @VodafoneUK The problem exists with onshore staff too. Also, people with hearing impairment find some strong regional accents difficult to understand, particularly if the speaker’s voice is not loud enough.
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Michael Lenehan / Mícheál Ó Leannacháin
(@xlenm) reported
@GeorgeMonbiot @VodafoneUK Really well done on this. Might it be beneficial to invite a representative from @WhichUK to join you? They have a long track record of dealing with cases & patterns of bad customer care and can probably offer good advice.
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Hannah Park
(@hparky88) reported
@VodafoneUK is without a doubt the worst company I have ever had to deal with! And I haven’t been a customer for 4 years!
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Simon Holder
(@red1hols) reported
@GeorgeMonbiot @VodafoneUK Tended to be all about handling volume and closing complaints quickly. There were also metrics based on complaints to OfCom, but the measure of success was more about not being as bad as competitors rather than being the best….
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I P Freely
(@PMssewerswims) reported
@GeorgeMonbiot @VodafoneUK George, I took a phone call from one of the directors over several complaints I made, regarding customer service, systems in place, staff training & the attitude of staff. Offered me £50 credit. Refused and escalated. He kept telling me how lucky I was to be speaking to him 🤬
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🄿🅁🄴🅃🅃🅈 🄷🄰🅃 🄼🄰🄲🄷🄸🄽🄴
(@PrettyHatMech) reported
@ebullienteddie @GeorgeMonbiot @VodafoneUK The unfortunate outcome of many of the metrics is they drive an obsession to hitting quantitate rather than qualitative targets and the end result is dehumanising the service.
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Mike Wilson 🐟
(@CraftyOldGit) reported
@GeorgeMonbiot @VodafoneUK These are excellent suggestions. Any company who doesn’t already do most of this is negligent and likely to damage its reputation. The shareholders should be demanding these policies to protect their investment. Whining about the cost is short term thinking.
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Ed
(@ebullienteddie) reported
@PrettyHatMech @GeorgeMonbiot @VodafoneUK Most cancellations teams are targeted on mimimising customers successfully canceing their contracts, to encourage customer retention through offers and support. Deceased customers should obviously not be counted towards this if they currently are.