Vodafone outages and service status in Derbyshire, England

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

• 
  NINA HODSON 🌿 (@nina123h) reported 5 minutes ago from Derbyshire, England

  Just before Christmas and @VodafoneUK decide to whack a massive bill on me after hanging up 3 times and putting me on the wrong contract. Customer service is shocking, after 3 phone calls and a store visit and I’m still not sorted 😤

• 
  Nick Mellor (@nickmellor35) reported 5 minutes ago from South Wingfield, England

  @LewisHamilton @VodafoneUK Maybe you could tell them to fix my broadband then Lewis. It would be much appreciated.

• 
  Laurence Weight (@WeightLaurence) reported 6 minutes ago from Eckington, England

  @VodafoneUK #VeryMeRewards I’d like to win a years supply of good customer service and to feel valued as a long term loyal customer.... I’d also like to have a lottery win which I probably have more chance of getting

• 
  Alexandra Wood (@Alicatikins) reported 8 minutes ago from Derbyshire, England

  @VodafoneUK My husband has been having issues trying to purchase a new big bundle pack k. I tried again on his behalf but have had no luck either.

• 
  Amy Greatorex (@AmyGreatorex) reported 12 minutes ago from Chesterfield, England

  @VodafoneUK after 4 separate occasions of our phone line going down an engineer finally decided the line at the end of our road was close to blowing, got that sorted... now we have no internet at all. What the hell is going on! Vodafone internet and phone line not fit for purpose

• 
  Robin Palmer (@robbiederby) reported 17 minutes ago from Derbyshire, England

  Currently impressed at @VodafoneUK's engagement in trying to resolve slow speed issues. Sods law it ain't happening as bad right now. It's still slow in comparison to what it was pre-covid (about half). But we'll see what comes out of the case being raised. Thank you Vodafone.

• 
  Sonia Roome (@RoomeSonia) reported 18 minutes ago from Derbyshire, England

  @VodafoneUK Upgrade offered, called Vodafone to upgrade, 3 weeks later payment for old contract taken, queried with Vodafone who stated I owed upgrade fee for old phones. Raised complaint and requested call to be listened to, not happened and complaint closed! Need advise pls.

• 
  Karen Davies (@nuttyslack3) reported 20 minutes ago from Crich, England

  @VodafoneUK My 70 yr old mum got new phone, needed new sim. New & old phone not working on sims she’s been sent. She’s been 3 weeks without a phone, paying for new tariff she can’t use. She doesn’t understand what’s what when on phone. Help please!

• 
  paulgoodall (@paulgoodall19) reported 22 minutes ago from Matlock, England

  @VodafoneUK Over the phone Friday night. I was told to phone back on the 23rd to cancel my contact giving 30 days notice

• 
  Rhys Adams (@rhysadams) reported 23 minutes ago from Belper, England

  @martin_booth @O2 That’s slow Martin, I had a similar thing when I switched @forkliftagency to @VodafoneUK - ended up buying out of our contract and moving it all to @EE - I’m personally with @ThreeUK but even they seem to struggle, especially when I go to London.

• 
  Ry 🏳️‍🌈 (@RyyyyRyyy) reported 27 minutes ago from Chesterfield, England

  @VodafoneUK hi, trying to use my new phone and sim and its saying I'm not registered on the network???

• 
  Amy Greatorex (@AmyGreatorex) reported 27 minutes ago from Chesterfield, England

  This is the second time whilst being with @VodafoneUK that our landline hasn’t worked! At the start you just randomly changed our phone number after we had already swapped it to our existing number and now total landline outage! This is ridiculous. #shitphoneline

• 
  Pete Gerrard (@PeteGerrard) reported 33 minutes ago from Derbyshire, England

  @VodafoneUK Yes. Cancel my contract as I don’t agree to your latest proposed variation.

• 
  Rob Turner (@runningrobderby) reported 34 minutes ago from Derbyshire, England

  @thedykester @flyfour @VodafoneUK Thanks for highlighting this, I was about to switch, I'll stick where I am for now then. I only want fibre for reliability, no point if there's capacity issues.

• 
  gav (@gavc2) reported 36 minutes ago from Matlock, England

  Looking like another day wasted waiting in for @VodafoneUK to deliver my new I-watch, 3rd day I’ve waited in after they have told me it will be coming and nothing!! Rubbish customer service!! after I’ve been with them so long too, might have to look at switching!!

• 
  forest forever (@forestforever11) reported 44 minutes ago from Hucknall under Huthwaite, England

  @VodafoneUK @markjohnsonhome Once my contract is up I’ll leave never to return you pandering weaklings.

• 
  ian mclaren (@ianmclaaren) reported 50 minutes ago from Heage, England

  @VodafoneUK We never had dongles we just learned

• 
  Miss Brindley (@BrindleyMiss) reported 50 minutes ago from South Normanton, England

  @VodafoneUK @VodafoneUK really disappointed with the service that I have received over the past 2 days. 3 members of your staff said I was eligible for your veryme rewards & there was a problem with my account & to ring a number of which upon being answered say that they are not be contacted

• 
  Pete Gerrard (@PeteGerrard) reported 53 minutes ago from Derbyshire, England

  @VodafoneUK Full of false promises. Lies, Lies and more Lies. Please don’t sign up with Vodafone. Learn from my poor experience!

• 
  Alison Parker-Bedlow 💙 (@AllsSwell) reported 58 minutes ago from Derbyshire, England

  @VodafoneUK I currently pay for both my sons phones on contract. My eldest wants to cancel his contract and sort out his own phone. How much would it cost to cancel this please (I’ve tried on the virtual help to get an answer but have got nowhere). Thanks Ali

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carla laughs a lot (@CarlaMRS2386) reported 3 minutes ago

  Hello @VodafoneUK, I’ve played your ‘rewards’ via the app since they started and I am yet to win a single thing, at all, in that whole time. Do people actually win any of the prizes you claim that you can win? Everyone I know on Vodaphone says the same, never won anything.

• 
  Daniel Pybus (@danielpybus) reported 5 minutes ago

  @VodafoneUK is 10 days reasonable to fix a faulty phone you sold me for £1200 and your app said it’s a faulty battery. Under the Consumer Rights Act 2015, you are entitled to have a faulty phone repaired or replaced within a "reasonable time"

• 
  Paul Jones - Performer/Shooter, Web sites🔞 (@pauljonesAIR) reported 5 minutes ago

  @VodafoneUK OK, so, a complaint Phone, with bank cards, lost. No problem, get a new one. I went to the vodafone shop, with my passport and my bank statement. They can't help. They can only order a sim for a lost phone if I have my bank cards. The ones in the phone. That will take a week to replace. They told me to phone customer services. CS were surprised the shop could not help, so put me through security. Which I failed. I even have a 4 digit code? Never used it. My last bill? No idea, because it's a text on my phone. Look at my bank statement? Fair plan, but my LOST PHONE is my 2FA device, so before showing me my statement, my bank will send a text to my phone, the one I don't have any more... They said I failed security and the only option would be a security reset. They'd send me an email. You know what the security reset asks for? a PHOTO of my passport and a PHOTO of my bank statement. You know what is LESS SECURE than a person standing in front of you, with their physical passport and bank statement? A photo of those documents attached to a form. It's almost as though you have not paid attention to what AI image generation can do these days. If you ever need to get a DBS check, they require you turn up, in person , and present physical documents. Not photos. SUGGESTION : If a customer comes to a shop with their passport and bank statement, THAT IS SECURE ID and the shop should be able to order a sim replacement.

• 
  Jonny Wilson (@jonnypwilson) reported 11 minutes ago

  Been with @VodafoneUK for 10+ years. Just called up to see if they can offer me a better deal before I switch to a cheaper provider. Chap on the phone essentially shrugged his shoulders and told me "cheerio". Very strange approach to customer retention.

• 
  Chris Barnsey (@BarnseyChr77489) reported 15 minutes ago

  @VodafoneUK iPhone up Vodafone and spoke to someone from Vodafone and I asked him about my Amazon gift card and she told me that they would not issue it until six months in because they want to make sure that people pay and don’t just back out after getting their Amazon gift card so

• 
  Mark Connolly (@macon1375) reported 15 minutes ago

  Absolutely shocking from @O2 today. Years of loyalty and 2 hours haggling still give me worse deals than a new customer….. who wants my business @ee @VodafoneUK

• 
  Mad Dal (@MadDal85) reported 17 minutes ago

  @VodafoneUK I do not know what your game is, but my PAYG phone has not been receiving any incoming calls for a little while now. What if someone was trying to get hold of me and it's emergency? Get it sorted please!

• 
  CityFibre (@CityFibre) reported 17 minutes ago

  @fankle_steve @VodafoneUK Sorry to hear about the delay with your connection. Please reach out to Vodafone directly regarding your installation and service status. As your service provider, they manage all scheduling and can provide the most up-to-date information on your appointment and connectivity.

• 
  Anna Maslowicz (@annamazz) reported 17 minutes ago

  @VodafoneUK are you having issues with your website and app today? Unable to log on and have an issue with my account

• 
  Mh (@WIKMUND) reported 18 minutes ago

  @VodafoneUK why is the vodafone signal at London Waterloo sooo bad. It’s like a dial up modem. Not just today but for the last couple of years I’ve been on 5g