Vodafone outages and service status in Derbyshire, England

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

• 
  Rhys Adams (@rhysadams) reported 1 minute ago from Belper, England

  @martin_booth @O2 That’s slow Martin, I had a similar thing when I switched @forkliftagency to @VodafoneUK - ended up buying out of our contract and moving it all to @EE - I’m personally with @ThreeUK but even they seem to struggle, especially when I go to London.

• 
  Karen Davies (@nuttyslack3) reported 3 minutes ago from Crich, England

  @VodafoneUK hey Vodafone. My 70 yr old mum got new phone, needed new sim. Nothing’s working. She’s been 2 weeks without a phone, paying for new tariff she can’t use. She doesn’t understand what’s what when talking on phone. Help please!

• 
  Alison Parker-Bedlow 💙 (@AllsSwell) reported 4 minutes ago from Derbyshire, England

  @VodafoneUK I currently pay for both my sons phones on contract. My eldest wants to cancel his contract and sort out his own phone. How much would it cost to cancel this please (I’ve tried on the virtual help to get an answer but have got nowhere). Thanks Ali

• 
  Nikki 🌹 (@Kale_eesi) reported 8 minutes ago from Matlock, England

  @VodafoneUK Hi, I'm not happy. Been trying for months to get an issue sorted, promised call backs that have never happened, finally get through to the credit team and I've just been hung up on. Can someone please call me ASAP and help?

• 
  Amy Greatorex (@AmyGreatorex) reported 11 minutes ago from Chesterfield, England

  This is the second time whilst being with @VodafoneUK that our landline hasn’t worked! At the start you just randomly changed our phone number after we had already swapped it to our existing number and now total landline outage! This is ridiculous. #shitphoneline

• 
  Miss Brindley (@BrindleyMiss) reported 15 minutes ago from South Normanton, England

  @VodafoneUK @VodafoneUK really disappointed with the service that I have received over the past 2 days. 3 members of your staff said I was eligible for your veryme rewards & there was a problem with my account & to ring a number of which upon being answered say that they are not be contacted

• 
  Rich Hart (@MrPopup2) reported 15 minutes ago from Heanor and Loscoe, England

  @VodafoneUK Hi my broadband should have been activated yesterday but is still not working

• 
  Liam (@mrliamt) reported 17 minutes ago from Codnor, England

  @VodafoneUK i have spent almost 9 hours of calls over 5 months trying to separate accounts and you still can't get it right. Can someone please call me before I cancel my contract.

• 
  Nick Mellor (@nickmellor35) reported 19 minutes ago from South Wingfield, England

  @LewisHamilton @VodafoneUK Maybe you could tell them to fix my broadband then Lewis. It would be much appreciated.

• 
  Laurence Weight (@WeightLaurence) reported 24 minutes ago from Eckington, England

  @VodafoneUK #VeryMeRewards I’d like to win a years supply of good customer service and to feel valued as a long term loyal customer.... I’d also like to have a lottery win which I probably have more chance of getting

• 
  NINA HODSON 🌿 (@nina123h) reported 28 minutes ago from Derbyshire, England

  Just before Christmas and @VodafoneUK decide to whack a massive bill on me after hanging up 3 times and putting me on the wrong contract. Customer service is shocking, after 3 phone calls and a store visit and I’m still not sorted 😤

• 
  Robin Palmer (@robbiederby) reported 29 minutes ago from Derbyshire, England

  Currently impressed at @VodafoneUK's engagement in trying to resolve slow speed issues. Sods law it ain't happening as bad right now. It's still slow in comparison to what it was pre-covid (about half). But we'll see what comes out of the case being raised. Thank you Vodafone.

• 
  Robin Palmer (@robbiederby) reported 30 minutes ago from Derbyshire, England

  @zanti @VodafoneUK Yes, but compared with the likes of other networks, my tablet has a @virginmedia SIM in it and that consistently gets between 70-100Mbps.. And they don't even run their own mobile network!

• 
  Ry 🏳️‍🌈 (@RyyyyRyyy) reported 32 minutes ago from Chesterfield, England

  @VodafoneUK hi, trying to use my new phone and sim and its saying I'm not registered on the network???

• 
  Alexandra Wood (@Alicatikins) reported 35 minutes ago from Derbyshire, England

  @VodafoneUK My husband has been having issues trying to purchase a new big bundle pack k. I tried again on his behalf but have had no luck either.

• 
  Grace Stokes (@graciestokes) reported 43 minutes ago from Chesterfield, England

  @Ch4Rr133 @photo4u6 @VodafoneUK Mines down too 😔😔😔

• 
  Amy Greatorex (@AmyGreatorex) reported 46 minutes ago from Chesterfield, England

  @VodafoneUK after 4 separate occasions of our phone line going down an engineer finally decided the line at the end of our road was close to blowing, got that sorted... now we have no internet at all. What the hell is going on! Vodafone internet and phone line not fit for purpose

• 
  Sonia Roome (@RoomeSonia) reported 48 minutes ago from Derbyshire, England

  @VodafoneUK Upgrade offered, called Vodafone to upgrade, 3 weeks later payment for old contract taken, queried with Vodafone who stated I owed upgrade fee for old phones. Raised complaint and requested call to be listened to, not happened and complaint closed! Need advise pls.

• 
  Rob Turner (@runningrobderby) reported 53 minutes ago from Derbyshire, England

  @thedykester @flyfour @VodafoneUK Thanks for highlighting this, I was about to switch, I'll stick where I am for now then. I only want fibre for reliability, no point if there's capacity issues.

• 
  Barry Lewis (@CllrBarryLewis) reported 56 minutes ago from Wessington, England

  @VodafoneUK are you aware there is a transmitter problem in the DE55 6 region of Derbyshire? Works intermittently - been this way for several days!

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tanzeel Akhtar (@Tanzeel_Akhtar) reported 8 minutes ago

  @VodafoneUK Hello I’m trying to cancel my contract 30 days in advance - please can you call me back? Your team is unable to meet my request virtually.

• 
  Sanj (@sanj2000) reported 9 minutes ago

  @VodafoneUK I need some help with a number that should have ported to another provider in October 2025 but doesn’t to have completed. It is my mother in laws number and has only just realised. Can you help please

• 
  Gill R (@thespiralquirk) reported 11 minutes ago

  Dearie me @VodafoneUK: here's at least one customer checking when her contract's up as I try very hard to not buy good or services from businesses that demean women at the expense of men. Not to mention ones who believed every wrong thing Stonewall told them and have, apparently, completely missed the SC judgment in FWS. Catherine Wright is a she/her btw 🙄

• 
  Hello Purgatory (@HelloPurgatory) reported 12 minutes ago

  @VodafoneUK is it true you're being forced to upgrade customers on Fibre 2 to a higher package as @GOVUK are removing this fibre service & upgrading the cables rendering fibre 2 redundant by the end of 2027? I've just been told this by your staff at retentions.

• 
  zara (@zara64935) reported 12 minutes ago

  @VodafoneUK I’m stuck in Dubai, you’ve disconnected my service. Please contact me asap

• 
  John from britain (@Johnfo1428695) reported 26 minutes ago

  @VodafoneUK Why is your customer services so awful you have got to be the worst i have ever had to talk with. If I contact you regarding an upgrade or extra service or anything that involves you taking more money I chat to someone with really good English. So annoying wasted a day

• 
  Chris Barnsey (@BarnseyChr77489) reported 29 minutes ago

  @VodafoneUK I was under advice from a Vodafone team Mate, they would not arrive for six months. can you take this and shrink it down as as much as as possible while keeping all of my key points intact?

• 
  Robin Nakamoto (@RobinNakamoto) reported 30 minutes ago

  @BitmundFreud ah ok it's Vodafone the issue then... good thing that i have both my phone and my home internet connection on @VodafoneUK 💀

• 
  F2K (@Mafri15) reported 31 minutes ago

  @VodafoneUK ur operatives are very useless n so unhelpful. Asked to activate roaming and for nearly 36hrs still no service. I give up on u guys

• 
  Paul Jones - Performer/Shooter, Web sites🔞 (@pauljonesAIR) reported 32 minutes ago

  @VodafoneUK OK, so, a complaint Phone, with bank cards, lost. No problem, get a new one. I went to the vodafone shop, with my passport and my bank statement. They can't help. They can only order a sim for a lost phone if I have my bank cards. The ones in the phone. That will take a week to replace. They told me to phone customer services. CS were surprised the shop could not help, so put me through security. Which I failed. I even have a 4 digit code? Never used it. My last bill? No idea, because it's a text on my phone. Look at my bank statement? Fair plan, but my LOST PHONE is my 2FA device, so before showing my my statement, my bank will send a text to my phone, the one I don't have any more... They said I failed security and the only option would be a security reset. They'd send me an email. You know what the security reset asks for? a PHOTO of my passport and a PHOTO of my bank statement. You know what is LESS SECURE than a person standing in front of you, with their physical passport and bank statement? A photo of those documents attached to a form. It's almost as though you have not paid attention to what AI image generation can do these days. If you ever need to get a DBS check, they require you turn up, in person , and present physical documents. Not photos. SUGGESTION : If a customer comes to a shop with their passport and bank statement, THAT IS SECURE ID and the shop should be able to order a sim replacement.