Vodafone outages and service status in Heanor and Loscoe, England

Problems in the last 24 hours in Heanor and Loscoe, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Heanor and Loscoe, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Heanor and Loscoe, England

The most recent Vodafone outage reports came from the following cities: Sutton in Ashfield, Ilkeston, Derby, and Heanor.

City	Problem Type	Report Time
Sutton in Ashfield	Phone	6 days ago
Ilkeston	Internet	16 days ago
Derby	Wi-fi	17 days ago
Derby	Internet	1 month ago
Heanor	Internet	1 month ago
Nottingham	Internet	2 months ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports Near Heanor and Loscoe, England

Latest outage, problems and issue reports in Heanor and Loscoe and nearby locations:

• 
  Joshua Smith (@SmithJournalist) reported 4 minutes ago from Alfreton, England

  @benaramsdale @VodafoneUK They're terrible mate. They don't take any notice unless you ring, and whatever they offer you in way of apology you have to chase and chase and chase.

• 
  Sonia Roome (@RoomeSonia) reported 5 minutes ago from Derbyshire, England

  @VodafoneUK Upgrade offered, called Vodafone to upgrade, 3 weeks later payment for old contract taken, queried with Vodafone who stated I owed upgrade fee for old phones. Raised complaint and requested call to be listened to, not happened and complaint closed! Need advise pls.

• 
  Stuart Wood (@Swoody1500) reported 7 minutes ago from Sandiacre, England

  @VodafoneUK hi. Just wondering if handest order are delayed, or if problem with my order please

• 
  Nick Mellor (@nickmellor35) reported 8 minutes ago from South Wingfield, England

  @LewisHamilton @VodafoneUK Maybe you could tell them to fix my broadband then Lewis. It would be much appreciated.

• 
  Laura Graham (@LauraGrahamRVN) reported 9 minutes ago from Annesley, England

  @VodafoneUK I don't have a New Years Resolution, but I'd still love the cash to spend on my baby! If I won the competition, I MAY use some of the cash on the gym... and a good portion on @pizzahut because I'm a new mum and bloody deserve it because it is HARD WORK. #VeryMeRewards

• 
  DaveInNotts 🇬🇧+🇺🇦 (@davidjamesdj) reported 14 minutes ago from Rainworth, England

  @MikeDWinter @GeorgeMonbiot @VodafoneUK BUT, we live on the edge of the village next to country side, mobile signal from all networks is crap, yet a couple of miles away 5G, it’s a iPhone at warp speed ! But we all pay the same ?

• 
  liam toland (@toland_liam) reported 15 minutes ago from Sandiacre, England

  @VodafoneUK connection is so bad I can’t even access the app by Wifi, however it’s still showing connection is 48.9 mb/s when check on my mobile internet. What a joke, bad move, should of stuck with sky

• 
  Yemi ♔ King (@yemi_king_me) reported 16 minutes ago from Beeston, England

  Aaaaaatrrrrrrrgggghhhh @VodafoneUK or @Apple why since the lastest upgrade to iPhone do I get “call failed” error! I’ve tried to make the same call 5 times and it keeps cutting out. Which one of you can help me and if so can you call me as I can’t seem to dial out 😣😣😣😣😣😣

• 
  Barry Lewis (@CllrBarryLewis) reported 18 minutes ago from Wessington, England

  @VodafoneUK are you aware there is a transmitter problem in the DE55 6 region of Derbyshire? Works intermittently - been this way for several days!

• 
  Sonia Roome (@RoomeSonia) reported 24 minutes ago from Derbyshire, England

  Upgrade offered, called Vodafone to upgrade, 3 weeks later payment for old contract taken, queried with Vodafone who stated I owed upgrade fee for old phones. Raised complaint and requested call to be listened to, not happened and complaint closed! Need advise pls #vodafoneuk

• 
  Miss Brindley (@BrindleyMiss) reported 24 minutes ago from South Normanton, England

  @VodafoneUK @VodafoneUK really disappointed with the service that I have received over the past 2 days. 3 members of your staff said I was eligible for your veryme rewards & there was a problem with my account & to ring a number of which upon being answered say that they are not be contacted

• 
  Ethan Clarke (@stigzy) reported 29 minutes ago from Ilkeston, England

  @VodafoneUK Yeah I'm not arsed about the logic about trade in and how the trade in price is applied. I really just wanted to know what my current handset is worth and how much it might offset a new handset.. but I guess George was too busy to help.

• 
  Rob Turner (@runningrobderby) reported 30 minutes ago from Derbyshire, England

  @thedykester @flyfour @VodafoneUK Thanks for highlighting this, I was about to switch, I'll stick where I am for now then. I only want fibre for reliability, no point if there's capacity issues.

• 
  Rich Hart (@MrPopup2) reported 32 minutes ago from Heanor and Loscoe, England

  @VodafoneUK Hi my broadband should have been activated yesterday but is still not working

• 
  robtaylor (@5873robtaylor) reported 33 minutes ago from Edwinstowe, England

  @VodafoneUK #vodafone have the #worst #customerservice I have come across, I tried to sort the lads phone out for him , the hassle and process was painful #awful !!!

• 
  Lauren💀⚡️ (@_Laurengracex) reported 40 minutes ago from Ilkeston, England

  @VodafoneUK are THE worst phone company to have a contract with!!! PLEASE AVOID THEM AT ALL COSTS!!!!!!!

• 
  Mark Kaveney-Davis (@MKaveneyDavis) reported 41 minutes ago from Ravenshead, England

  @VodafoneUK why does your online chat never seem to work. Had multiple browsers opened for hours and not one has connected.

• 
  gav (@gavc2) reported 41 minutes ago from Matlock, England

  Looking like another day wasted waiting in for @VodafoneUK to deliver my new I-watch, 3rd day I’ve waited in after they have told me it will be coming and nothing!! Rubbish customer service!! after I’ve been with them so long too, might have to look at switching!!

• 
  Liam (@mrliamt) reported 56 minutes ago from Codnor, England

  @VodafoneUK i have spent almost 9 hours of calls over 5 months trying to separate accounts and you still can't get it right. Can someone please call me before I cancel my contract.

• 
  Robin Palmer (@robbiederby) reported 59 minutes ago from Derbyshire, England

  Currently impressed at @VodafoneUK's engagement in trying to resolve slow speed issues. Sods law it ain't happening as bad right now. It's still slow in comparison to what it was pre-covid (about half). But we'll see what comes out of the case being raised. Thank you Vodafone.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Farimomo (@TheeFariha) reported 4 minutes ago

  @VodafoneUK why can’t i get through to anyone in customer services?

• 
  LW (@Bredebeck) reported 6 minutes ago

  @sanj_lal1 @toadmeister I'm going to see how much it will cost me to cancel my Vodafone contract....@VodafoneUK

• 
  Dave 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Big_Grumps) reported 6 minutes ago

  @VodafoneUK if I get a new phone and I decide I don't like the colour, do I have to return it, cancel the whole order and reorder another colour again?

• 
  Gaz1313 (@pursseyg) reported 14 minutes ago

  @SimonDanczuk @VodafoneUK Network Operator Payouts: Out of that total budget, £18.6 million was specifically allocated for contracts with mobile network operators (such as EE, Vodafone, Three, and O2).

• 
  anita maistry (@maistry_anita) reported 15 minutes ago

  @VodafoneUK I urgently need to speak to someone-please help.

• 
  John Barr (@JohnBarrUK) reported 18 minutes ago

  I can’t wait 4 my contract 2 end with @VodafoneUK @VodafoneGroup they r a rip off merchant & have the most uncaring, unsympathetic customer service & their complaints dept well that’s a complete joke 🤬 I have been a customer 4 yrs & have literally been treated like a bit of 💩🤬

• 
  lady M - the real witch . (@mmi_music) reported 20 minutes ago

  @NileGardiner @VodafoneUK I suggest if you use Vodafone cancel your contracts . Money talks and vote with your feet

• 
  Fefella (@FefellaLou) reported 21 minutes ago

  @Connkks Maybe Louise Haigh and @VodafoneUK could team up and make sure they’re stupid alarms are sent to the people that need to be told

• 
  Chris Wilson (@Wilboy82) reported 21 minutes ago

  @VodafoneUK Absolute shambles. Home Move booked weeks ago, I’ve now moved, and you’ve cancelled it. I’m paying for broadband at a house I no longer live in AND paying extra for temporary internet. Can’t even contact you because your systems are down. Sort this out!

• 
  Or Sassur (@Orsassur2) reported 23 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.