Vodafone Outage in Derby, England

Mid sold 2 contracts. Spent over 3 hours on phone, promised call back did not happen, need resolution ASAP . #Vodafone @VodafoneUK @VodafoneGroup

@VodafoneUK sold me 2 contracts, charging extra for 1, and lied about unlimited data on other. Been on phone for 3 hours, absolutely ridiculous customer service. Need this action ASAP @VodafoneGroup

@LewisHamilton @VodafoneUK Maybe you could tell them to fix my broadband then Lewis. It would be much appreciated.

@VodafoneUK connection is so bad I can’t even access the app by Wifi, however it’s still showing connection is 48.9 mb/s when check on my mobile internet. What a joke, bad move, should of stuck with sky

@martin_booth @O2 That’s slow Martin, I had a similar thing when I switched @forkliftagency to @VodafoneUK - ended up buying out of our contract and moving it all to @EE - I’m personally with @ThreeUK but even they seem to struggle, especially when I go to London.

@VodafoneUK Hi, please can you help with a landline issue I have. I can't get through to anyone using your website live chat and the twitter DM I sent yesterday hasn't been replied to.

@VodafoneUK please help just updated my phone and now won't work.

@VodafoneUK thank you so much for absolutely no help at all. So you are basically telling me go into store (in my own time & cost) to see IF they can help me. You should know if they can help. Utter rubbish and buck passing. #badservice #vodafone #CustomerExperience

@VodafoneUK want to cancel my upgrade I ordered yesterday over phone but been told I need to wait until it arrived in store and tell them I don’t want it. Seems daft you can’t cancel it over the phone.

@Ofcom do I do a complaint against @VodafoneUK via yourselves? they have accidentally blacklisted my iphone 11 days ago and refuse to do anything of use to rectify it, keep telling me to wait 72 hours for a resolution, shocking attitude and customer service

@VodafoneUK @AmazonUK I’d treat my boyfriend #TuesdayTreats @VodafoneUK

@VodafoneUK @AmazonUK #tuesdaytreats I'd treat my sister!

@VodafoneUK What is going on with your Network? It’s been down for 2 hours now. And my red bundle package has stopped working yet again...

@VodafoneUK My full name is Richard Curwood 07717722232 and i would like my contract termination date brought forward as i am not happy with the customer service i get.

@VodafoneUK Here we go again. DM us... we’ll help... I’ve done this a couple of times already and nothing! There are valid reasons why I don’t love you and want to leave now!!!

@VodafoneUK And there’s the catch. Join or upgrade. So all us existing frustrated customers that have been consistently let down have to wait and see out our contract as normal.

Hey @VodafoneUK I keep seeing your recent advert and I don’t love you. Never had. I want to leave in 30 days without penalty due to all your failings! Bet there’s a catch!

What the actual... @VodafoneUK has just called me at 8:30AM on a Sunday to discuss my complaint... for some reason I’m feeling more pedantic that normal #letYourCustomersSleep #ThanksForNothing

@VodafoneUK why can’t we Roma in egypt for free,You already sell you phones and network there, why should we pay £6 a day to use our plan ??????? #ripoff

Still not heard from you @VodafoneUK. Very poor show. We are waiting for hospital phone calls using our old number.

@VodafoneUK No I didn’t get through to anyone I tried for hour and 35 mins then hung up tried again and even another family member tried on there phone absolutely ridiculous service in all honesty

@Maarky57 @VodafoneUK Always used em me pal, never had an issue

@VodafoneUK I would treat @ShaunaMarieC #verymerewards

@swfcdan1867 @VodafoneUK Who ******** uses Vodaphone 😂😂

@Green_AJ @VodafoneUK @virginmedia That sounds familiar. With my internet they sold me the new service. let me cancel my other contract. now are telling me the network isn't ready and I'll potentially have to wait weeks. Id be less upset if I hadn't specifically called to ensure that it was going to be seamless.

@KieMarshall @VodafoneUK @virginmedia Tried upgrading my phone, thus spending twice as much per month since FRIDAY. They lied to me about items being in stock and am now waiting for them to cancel my order so I can re-order from a branch that does have it, told 24 hours. More lies upon lies.

@Green_AJ @VodafoneUK I've spent 4 hours over the last 2 days trying to understand when they'll install my new internet service, Apparently they just canceled my order without letting me know. Would be fine if they hadn't told me to go ahead and cancel my @virginmedia broadband.

@VodafoneUK #VeryMeTuesday I would treat @NatAngelus

@voiceofrally @ThreeUK @VodafoneUK @ThreeUK have been brilliant for me @voiceofrally. You’re right the data passport is a bit tricky but the customer service has been great when overseas (especially @RallyMexico !)