Vodafone Outage in Belper, Derbyshire, England

@LewisHamilton @VodafoneUK Maybe you could tell them to fix my broadband then Lewis. It would be much appreciated.

@VodafoneUK connection is so bad I can’t even access the app by Wifi, however it’s still showing connection is 48.9 mb/s when check on my mobile internet. What a joke, bad move, should of stuck with sky

@VodafoneUK Full of false promises. Lies, Lies and more Lies. Please don’t sign up with Vodafone. Learn from my poor experience!

@VodafoneUK Yes. Cancel my contract as I don’t agree to your latest proposed variation.

@martin_booth @O2 That’s slow Martin, I had a similar thing when I switched @forkliftagency to @VodafoneUK - ended up buying out of our contract and moving it all to @EE - I’m personally with @ThreeUK but even they seem to struggle, especially when I go to London.

@VodafoneUK Hi, please can you help with a landline issue I have. I can't get through to anyone using your website live chat and the twitter DM I sent yesterday hasn't been replied to.

@VodafoneUK please help just updated my phone and now won't work.

@VodafoneUK No my issues are over your box being over crowded you promised me the issue would be resolved within 3 months nine months ago every evening and at weekends I might as well have dial up - today has tipped me over the edge

@VodafoneUK The speed issue was supposed to have been resolved 6 months ago it hasn't

After pointless chat “help” with @VodafoneUK now been waiting on the phone for 35minutes and counting #useless

@VodafoneUK thank you so much for absolutely no help at all. So you are basically telling me go into store (in my own time & cost) to see IF they can help me. You should know if they can help. Utter rubbish and buck passing. #badservice #vodafone #CustomerExperience

@VodafoneUK want to cancel my upgrade I ordered yesterday over phone but been told I need to wait until it arrived in store and tell them I don’t want it. Seems daft you can’t cancel it over the phone.

@Ofcom do I do a complaint against @VodafoneUK via yourselves? they have accidentally blacklisted my iphone 11 days ago and refuse to do anything of use to rectify it, keep telling me to wait 72 hours for a resolution, shocking attitude and customer service

@VodafoneUK @AmazonUK #tuesdaytreats I'd treat my sister!

@VodafoneUK What is going on with your Network? It’s been down for 2 hours now. And my red bundle package has stopped working yet again...

@VodafoneUK My full name is Richard Curwood 07717722232 and i would like my contract termination date brought forward as i am not happy with the customer service i get.

@VodafoneUK Here we go again. DM us... we’ll help... I’ve done this a couple of times already and nothing! There are valid reasons why I don’t love you and want to leave now!!!

@VodafoneUK And there’s the catch. Join or upgrade. So all us existing frustrated customers that have been consistently let down have to wait and see out our contract as normal.

Hey @VodafoneUK I keep seeing your recent advert and I don’t love you. Never had. I want to leave in 30 days without penalty due to all your failings! Bet there’s a catch!

What the actual... @VodafoneUK has just called me at 8:30AM on a Sunday to discuss my complaint... for some reason I’m feeling more pedantic that normal #letYourCustomersSleep #ThanksForNothing

@VodafoneUK why can’t we Roma in egypt for free,You already sell you phones and network there, why should we pay £6 a day to use our plan ??????? #ripoff

@ChloeMDobbo @VodafoneUK @VodafoneUK another day goes by and no call back or repsonse to this tweet. Very poor customer service and a terrible first impression! 3 weeks into a broadband contract and we have no service and no resolution in sight!

@pcaulton @VodafoneUK I’ll attempt to complain to Vodafone directly again tomorrow. Considering my contract was terminated in may I’m not convinced they will take my complaint seriously as I’m no longer considered a customer

@VodafoneUK Surely it is quite clear that I am not your customer ...you cannot turn it around for me! My friend who is your customer had her afternoon wasted and our evening wasted by your company’s incompetence!

@VodafoneUK After 1hr and 10 on the phone to your customer services you still failed to resolve the issue! Spent starters and the main course with your incompetent rep on speaker! Glad I am with BT! #uselessvodafone

So, after finally thinking that my wife had got @VodafoneUK out of her life earlier this year......they are back!! They *finally* arranged to cancel her contract. Now they are back saying that she never paid her cancellation fee despite them saying that it would be taken ....1/2

@VodafoneUK My sister has been trying to get help via chat for nearly an hour now! Can you please help her by giving her a call as the chat agent refuses. She just wants to know why you have over charged her on her latest bill.

@VodafoneUK you really are a bunch of unbelievable morons. Your customer service is the worst I have ever encountered in my life. You were not at all interested in giving me a £5 refund for an oversight. This new customer will never ever be your customer ever again. #Vodafone

@VodafoneUK Hi Charlotte. I've replied to requests for DMs from you five times since Monday and you claim not to receive them, even with screenshots showing them. I've given up and written a letter. You can't deal with my complaint because CRT are involved, and neither can webchat.

@virginmedia boasts and brags about their hub 3 being the best ever, the only thing they are the best ever at is the amount of times they go offline, thankfully @VodafoneUK has a decent network i am able to stay online unlike my hub3

@CharityNatBacon @O2 Nathan 02 is a horrible network. It's the worst and slowest 4g network in the UK has the least bandwidth. @ee and @VodafoneUK so much better and faster. I've suffered a third network outtage in 6 months