Vodafone Outage in Buxton, Derbyshire, England

@VodafoneUK is the 2345 Credict number down

@VodafoneUK help! Since reporting my sons phone stolen and sorting out a new sim, he hasn’t been able to make calls. What do I need to do?

Hi @VodafoneUK I’ve spent three hours trying to resolve a simple request which has now turned into poor customer service resulting in me being quite frustrated. I wouldn’t normally contact a company in such a public manner about this, but nothing else seems to be working. Help.

@VodafoneUK an elderly friend recently got an iPhone on contract from you. She has since been diagnosed with macular degeneration. Contacted shop where she got the contract but they said there’s nothing they can do as it’s just over 30days. She cannot use phone. Could you help?

@VodafoneUK Literally 0 help at all.

@VodafoneUK having issues with the app. I keep getting error 6021 when I go to pay my bill. Any idea when it will be up and running?

@VodafoneUK mobile data network has been (still is!) poor of late. Not good enough for the money I’m paying. Highly unlikely I’ll renew when my contract is up.

@sammyjomonkey @Julio_Geordio @VodafoneUK I’ve had the same problem, £89 out - fuming 😡 Did you by any chance recently register for the COVID track & trace app? Some speculation it’s a data leak....

@RoscoMac @korintus @VodafoneUK Same issue here 😡 Did you by any chance recently sign up to the COVID track & trace app? Some speculation online it’s a data leak from there...

@VodafoneUK help please: stuck in a loop being sent from phone to online chat and back again. I need to rearrange a broadband move but online say it can only be done on the phone and phone system says too busy to take call. As it stands we’re going to be cut off on Monday-HELP!

@VodafoneUK you have a terrible customer services support and I am having one of the worst experience ever trying to become your customer for the first time.

@VodafoneUK I'm reading a book about anti-gravity. It's impossible to put down!

1) It’s bad enough that my Mum has had a @VodafoneUK📱delivered this morning by @DPDgroup_news in #Stockport which she hasn’t ordered! Highly concerned that another #DPD Delivery Driver then attempted to recover it about 20 mins after. He was clearly #Fraudulent so unsuccessful.

@VodafoneUK Free tea. Didn’t realise how much I drank until it’s your own going down. 🤣🤣

@OpenreachHelp Fixed on day 3 of no connection by @VodafoneUK (happy now). The fix was taking the cover off the open reach socket and using the test socket inside! Who knew!

After 2 days of getting messages from @VodafoneUK promising to sort my account out and take the charge off and get back to me, it’s still on and heard nothing since yesterday afternoon. Poor Customer service

@VodafoneUK #VeryMeRewards My New Years resolution is to drink a minimum of 3 litres of water per day, which will ultimately entail more bathroom breaks.. meaning more opportunities to skive at work 😅😁😁😁 #WorkingHardOrHardlyWorking

@VodafoneUK You really are an utter shambles. Never again. That is all.

@NuttyRichie @KevinessW @VodafoneUK I can assure you, a five-year old issue on an improved credit report will not prevent access to service contracts. It impacts people who routinely, currently, regularly take out contracts for TV, mobiles, broadband etc and default on them.

@NuttyRichie @KevinessW @VodafoneUK You'd also call companies out as irresponsible if they allowed customers to get into financial difficulty by taking out service contracts they couldn't afford. That diligence is them being a responsible creditor.

@VodafoneUK Exactly. After 4 wks It’s simply getting worse. Currently unable to wfh which is unacceptable. We switched provider on the assurance that our service would be perfect or a solution provided yet we can’t even speak to a human!

@VodafoneUK @QuadsnQuinoa It’s actually been 4 weeks (5 mins was frustrated sarcasm) and the service over the last 1.5 weeks has been nothing short of dreadful

@vikasjha12 Hi Vikas 👋 You've contacted our VodafoneUK Social Media team. As we only have access to our UK customer accounts, please get in touch with your local provider for further assistance. Lisamarie

@VodafoneUK that was more or less only a general statement as @vodafone_de has persistent failures. and in UK is the app down. whats happend

@HereIsDom Hi Dom 👋 You've contacted our VodafoneUK Social Media team. As we only have access to our UK customer accounts, please get in touch with your local provider for further assistance with your app. Lisamarie

@VodafoneUK is the app not working at the moment

@VodafoneUK Hi Harriet, in that case I want to cancel my contract without charge because I have been misled to believe it includes WiFi on the tube. Nowhere was it announced it would stop working and if I had known this 2 months ago I would not have started a contract with Vodafone.

@VodafoneUK CAN SOMEONE ACTUALLY ******* HELP ME SETUP MY APPLE WATCH WITH MY ACCOUNT!!!! 2WEEKS AND STILL NOT WORKING!!!! NO ONE IS HELPING ON CHAT THEY JUST BE WASTING MY TIME!!!!

@VodafoneUK That option doesn’t exist ! Unbelievable - even impossible to reach you on Twitter. I see a pattern emerging. This is why after 20 years I will be leaving. Zero customer care.

@AskEquifax I am TRYING so HARD to resolve the issues with @VodafoneUK 6.5 hours of webchat today !! No-one seems to be able to handle this matter. We now discover 2 x final invoices for our sim only business mobiles have remained unpaid since Jan 2020. Why ? No-one knows? Except Equifax.