Vodafone Outage in Stockport, England

After 2 days of getting messages from @VodafoneUK promising to sort my account out and take the charge off and get back to me, it’s still on and heard nothing since yesterday afternoon. Poor Customer service

@VodafoneUK #VeryMeRewards My New Years resolution is to drink a minimum of 3 litres of water per day, which will ultimately entail more bathroom breaks.. meaning more opportunities to skive at work 😅😁😁😁 #WorkingHardOrHardlyWorking

@oneladyshow @O2 @EE @VodafoneUK Honestly, couldn’t even send this tweet in city centre if I was on O2 Something about a mast being down. For three years. Simple reason is, they don’t have enough coverage here so they lie about it.

@MDOG_Manchester @O2 @EE @VodafoneUK I have been with them around 15 years too and I can’t even message people sometimes in the city centre. They offer absolutely no help whatsoever just same old bullshit replies

I always think about getting fit but I always think I’ve got no time or not enough money. My son said to me yesterday I could go running or exercise in the garden, there’s no excuse really, then I saw #VeryMeRewards offer £1000 to start a new resolution @VodafoneUK. No excuse!!!

@VodafoneUK hi anyone looking into private messages and reply and sort problem

@VodafoneUK rang re son’s contract. Paid off phone 3 months ago, but of course no one thought of letting us know. Gone SIM only now, but no thanks to your poor Customer Service who seem very pleased to say nothing and take my money @MartinSLewis @MoneySavingExp

@VodafoneUK You really are an utter shambles. Never again. That is all.

@NuttyRichie @KevinessW @VodafoneUK I can assure you, a five-year old issue on an improved credit report will not prevent access to service contracts. It impacts people who routinely, currently, regularly take out contracts for TV, mobiles, broadband etc and default on them.

@NuttyRichie @KevinessW @VodafoneUK You'd also call companies out as irresponsible if they allowed customers to get into financial difficulty by taking out service contracts they couldn't afford. That diligence is them being a responsible creditor.

@aj_180 @VodafoneUK I'm now on private fibre that is not a BT or Virgin service but rather kcom. My router and connection has been 100% since May. Only reboot was a fw update. And I've not had to call support yet. I gladly pay the premium price for a brilliant service.

@aj_180 @VodafoneUK Even though terms state free disconnect if they can't supply new house. Apparently another trip to a store who didn't know what to do and eventually refunded. Oh and prime contact... Total shit. Never been able to speak to "mine"

@aj_180 @VodafoneUK Furthermore I moved house they couldn't supply new address. They told me that I'd have to go to a store to cancel a service I took out online... Went to store, got told this is a phone shop not bb... Phoned eventually got cancelled. Still tried to charge me disconnect fee

@aj_180 @VodafoneUK I bought a draytek vdsl router in the end. Expensive, but solved my connection issues out. Their router is a pos. Wan side disconnections was apparently my WiFi in the house according to their technical support, even though they screen shared and saw the logs showing wan drops

@aj_180 @VodafoneUK Don't get your broadband with them either. Dial up is more reliable. I went back to them 2 years ago. Wish I never. Good job contracts due up soon

@VodafoneUK has to be the worst network and the WORST customer service. I just want to speak to someone on the telephone not TOBI!

Disgusting @VodafoneUK just deactivated my secure net which I never asked for. Sneak charge is a nice way to put it. Blatant theft would be more accurate.

@VodafoneUK after many years of being a customer I have just had the worst customer service experience of my life. I will be cancelling all 4 services I have with you. #fuming #worstcustomerservice #avoid #phonenetwork

@VodafoneUK absolute joke! Persuaded me to upgrade yesterday rather than cancel and you fail to put it through correctly. Spoke to 6 people today and only the last person realised it hadn’t been processed correctly and now I’m not being offered the same deal.

@VodafoneUK - I go live today with my Broadband & have just opened the box to get the router out. I do not know if this was part of the design brief & customer experience you planned, but my - the smell! It is like a new magazine, new car, new book. My first experience is wow!

Hey @VodafoneUK your twitter support has eclipsed your online and phone support. 👏 you are the worst support team ever.

@VodafoneUK So I get the same response from @VodafoneUK to send a PM. I did and yet again they need to speak to the account holder when it's already on account that I have FULL ACCESS!! I will keep posting this so more people see how bad @VodafoneUK really are!

Why can't @VodafoneUK get things right!! On top of rubbish BBAND, they messed up our phone tarrifs 3times and now after 3 goes of the sorting the FREE entertainment package, they charge me for it and it STILL doesn't work!!😠 #time4achange

@VodafoneUK Incorrect charges from@Vodafone🤔. Never. Poor service too. Can’t be !

So I contacted @VodafoneUK for an upgrade after 7 years of loyalty and they said your salary must have increased after 2 years, so you must be prepared to pay more on your phone contract. Just wow!! #rude #poorcustomerservice

@VodafoneUK can you reply to the issue been waiting 4 days

To all following the @VodafoneUK #Vodafonedown saga, no broadband since Friday, no engineer looked at it until Monday, Thursday b4 we get an update (not a fix) cancellation process started, but only when I can phone, phone ruined in the process. Thanks @VodafoneUK

After giving @VodafoneUK one last chance after they breached GDPR we went into the shop to open another deal and the women in @intuTrafford was ridiculously rude!!!!! So glad we are getting rid of Vodafone after 8 years!!!!

@VodafoneUK absolutely appalled 😧 by the lack of service & the way I’ve just been spoken to by “ Kyle “ in your collections department. I have a few questions regarding my account & all I was told was your account is in collections I can’t do anything. Shocking and disgraceful

@CornelHMunn @VodafoneUK Glad it’s not just me this happened to! Worst customer service ever! Left them after 25yrs, about to make a complaint with ofcom!

I am so disappointed in the customer service I have just received from @VodafoneUK therefore I have ended my contact after 16 loyal years I expected a better service and deal. I wouldn’t recommend Vodafone UK.

So fuming with @VodafoneUk put in a complaint, heard absolutely nothing and since upgrading my phone I've had little to no signal.. Been with them circa 10 years!

@VodafoneUK tomorrow marks 2 weeks as a broadband customer, 1 day service, 3hrs on hold, 4hrs web chat, 4 broken promises (+1 pending). To top it off £26.42 bill paid!

@VodafoneUK @RedTweetz Bored the crap out of me...

@VodafoneUK Once it begins to let him down I'm sure he'll be on to you

@VodafoneUK been a broadband customer for one week tomorrow, had service for one day!

@muzicbrew @VodafoneUK It’s fraud, saying they are offering speeds when they are clearly not, iv gone to ofcom about it as im sick of it. And customer service is useless

@muzicbrew @VodafoneUK Past 2/3 weeks now, every evening drops top 2/3 mpbs. They don’t even bother replying to me anymore. There app saying I’m getting speeds of 50 odd. Which I never have. It’s fraud!

And again @VodafoneUK broadband dropped again!!! This is absolutely shit!!! Sick of it!!

Another day of being on hold trying to get hold of someone @VodafoneUK 7 days and counting, and if you put a complaint in that's ignored too. I only want to change my address for broadband! God only knows why you can't do this online!! #shockingcustomerservice

Love how @VodafoneUK don’t reply after this is 4/5 time in 2 weeks of going down, no apology or nothing! Paying for rubbish!! #vodafonebroadband

@12JaffaCakes @Dead_Silence_31 @VodafoneUK @BBCWatchdog Not sure but I have proof this hasn’t worked for weeks properly so they can kiss my arse if they think I am paying to cancel. They aren’t providing a service.

@iamstx @VodafoneUK I called customer services last Sunday and they had me dismantling my BT socket with a screwdriver until I decided enough was enough. I have a week of #ookla @Speedtest results ready for next time we speak

@ed_son @VodafoneUK Never had any issue with Virgin , been with them since ( the year) 2000 🎶

@VodafoneUK My wife has upgraded her mobile & contract and having issues with the SIM card swap started on 24/08/19. Today... still waiting for the swap to happen & now her old SIM is not working. We’ve contacted Market St. Manchester & no one’s returning our emails/calls.

@mossychop @ThreeUKSupport I have just left them and moved to @VodafoneUK 3 are the worst network in the uk.

Supposed to have super fast 2 broadband with @VodafoneUK more like snail pace broadband! Time to change providers, your customer service is awful also!

@VodafoneUK i have no network for the last one hour i cant make calls or use data

@VodafoneUK you’re actually crap the amount of issues I have with the data not working is beyond a joke! Deffo not staying with you when my contract is up in September

Doubtful you can @VodafoneUK I'll just see how today pans out but it's very likely you've lost a #broadband customer.

Absolutely shocking service. 6 times I've been told you would call me back. 6 times I've been told their is no manager on department. 6 failures. @VodafoneUK

@VodafoneUK do you have problems in Dunoon Scotland as my daughter can't text or call

@VodafoneUK your customer service, Technical team are absolutely shocking.

If your company is going to collapse, it will never work for 2-3 days if the network you work with gets people involved. So people changed the company. Vodafone's network is good but not working properly so you are at a loss @VodafoneIN @VodafoneGroup @VodafoneUK

@VodafoneUK Why have you block me and remove like from Facebook as I wrote and told other Vodafone customers to email CEO to put a complaint as they are not happy and that is why you didn’t like it. That is unacceptable behaviour the way you have treat me.

@NichoolasG @VodafoneUK I was gonna say call them on my other reply but was like “aw shit, can’t” haha! Someone else has said it’s just an automated message when called anyway! They should’ve sent out a text or something a couple of days before this!

@JedKendray @SamsungUK @SamsungMobile @Google @VodafoneGroup @VodafoneUK Lol idk I had one issue with them which was sorted

No service since yesterday. Missed 2 deliveries and god knows how many calls from clients. First thing tomorrow morning I am dropping @VodafoneUK

@Maxo11x @SamsungUK @SamsungMobile @Google @VodafoneGroup @VodafoneUK If I have to contact @VodafoneUK and they resolve the issue they send me a questionnaire and ask for feedback, if they cant sort it out, they dont send one, strange that.

Very disappointing service from @VodafoneUK today. None of the people i spoke to could adequately resolve the issue i had without it causing more hassle to me. #CustomerService polite but can't actually help.