Vodafone Outage in Knutsford, Cheshire East, England

@VodafoneUK Just one. Just after my old supplier cut me off when the order went through I got a text from the sales guy I had been dealing with indicating that my current line is ADSL which you guys don’t support. Is it just going to be a case of an engineer 1/2

This was NOT made clear to me when I signed up and it was certainly not made clear to me that my current provider would it me off instantly leaving a massive (nearly 2weeks potentially) gap in service) not pleased @VodafoneUK, not pleased at all

@nunosilvaramos @MishaalRahman @VodafoneUK It's clearly all a marketing thing, their cheapest 5G included unlimited data SIM only deal is £23/mo (not a bad price actually, as I pay £20/mo with @ThreeUK for 4G), but that's capped at 2Mbps. But then they can claim they have the cheapest unlimited 5G plan at £23 of course!

@VodafoneUK very very slow customer services!! Hanging on the line for ages. Still waiting... poor! 😴

@VodafoneUK @ODEONCinemas It's long pending treat to take Mrs without kids :(

Terrible customer service from @VodafoneUK this morning - 1st day for me out of contract and was a simple Enquiry but the advisor could not care less- sounds like I’m taking my business elsewhere then !

@ClaireLouiseutb @EE They are the shittest network in the world @VodafoneUK number 2

@VodafoneUK called 1.5hrs ago and was told a call back would be 25 mins, it never happened. Called again and told call would take 12-24mins to be answered. Now been on hold 30mins. #poorservice

@VodafoneUK I ordered a new upgrade yesterday afternoon. Was advised it would be delivered today but nothing has come. Great service 👍

@VodafoneUK I really didn't wanted to name the store but wanted to just feedback so that you can put some emphasis on this matter. However , after waiting for simswap to complete, only just realised from speaking to your customer service team your store have just make me suffer more.

@Grizzlygherkin @VodafoneUK @BBCNews @MoneySavingExp @VodafoneGroup @WhichUK @BBCWatchdog Depend how you see it. I was just standing on counter and from there I can see full details. If you know bit about GDPR the. You should know that how to keep the customer data. Clearly you can not have it laying around the desk #unattended

@VodafoneUK Hi. Can I raise an official complain about this Wilmslow store. I went for swim swap and they gave me some card too. But later when they found out about this issue , they have cancelled the sim swap and left wrong notes on account. I didn't not expected this customer service

@VodafoneUK @VodafoneGroup Thee worst customer service I’ve ever encountered from a provider - constantly on hold, with no resolutions to proposed deals, which have changed in a matter of hours. Terrible service 😡👎🏼

Just wanted to say that Andrew at the @VodafoneUK customer service team has just been an absolute star on the call I’ve just had with him

@thegourmetgays @VodafoneUK @EE FIX IT @VodafoneUK (4 bloody days trying to work it out)

@thameswater yet again your website on my phone is dreadful.trying to submit my final meter reading but it’s not having it. @SSE @VodafoneUK @O2 @BritishGas have no issues but yours is diabolical.

@VodafoneUK why can you give away loads of freebies but can’t offer a loyal customer with 3 contracts a discount when upgrading. Really disappointed, no upgrade today for me 😢😢

@MDOG_Manchester @O2 @ThreeUK @VodafoneUK @bt_uk @EE @giffgaff @Plusnet @SkyUK @Tesco I’m with @EE and never had an issue

Extremely slow buffering @NetflixUK is making me want to kill @VodafoneUK for providing a shitty internet service!#FirstWorldProblems #lol #broadband

@VodafoneUK That’s no help

@ManUtd and @VodafoneUK to install 5G at Old Trafford - this is up to x100 fast then 4G - meanwhile inside Goodison the 4G service from Vodafone is almost non-existing 🙄

@MikAlexH Just been told @VodafoneUK are shit here too...

@GR33NIE @VodafoneUK Just get a mates phone and do a Speedtest. O2 had amazing coverage in Manchester, but as so many people connected to the masts it was awful.

@VodafoneUK can you confirm this number is you guys, upgraded but very strange service and behaviour since: 0800 098 7937

@VodafoneUK Vodafone 4g not working in culcheth Warrington today is it down

2/2 also @VodafoneUK I heard the bell ringing in the call centre every time someone gets a customer to sign up for a new contract! There’d be no bells ringing every time someone’s phone arrives as promised!

The @VodafoneUK issue couldn’t be resolved but I have to say the support from Scott at Vodafone Social Media this afternoon has been awesome!

@SuzanneEvans1 @VodafoneUK @ThreeUK @VodafoneUK are the worst company I have ever dealt with, it will do whatever it can to make money and will likely use this as a convenient reason. I recommend you switch ASAP

@VodafoneUK #Shocking #poor #CustomerService trying to cancel a 30 day SIM only #Contract 1hour a day for 3days still not cancelled. #incompetent #company & #staff #getitsorted #badcustomerservice #wednesdaythoughts #

Most mobile providers now offer 'Internet calling' which means mobile signals via Internet. If you don't have a mobile signal your broadband will carry texts and calls. Therefore if you can shop online, you can recieve a text! @BBCNaga @Moneybox @O2 @VodafoneUK @EE

@KeejayOV2 It on my telly. My internet is so poor grrrr @VodafoneUK broadband

@VodafoneUK you and I are going to seriously fall out. Your service is shocking. Had internet with you since last June and we’ve not had a single month where that hasn’t been a problem. Getting sick of it.

@VodafoneUK your broadband is down! Have some customer relations advice and SAY SOMETHING ABOUT IT

@VodafoneUK I have sent a DM - I generally hope someone can help me because I’m about to take it to the tribunal 🥴

@VodafoneUK My New Years resolution is to sign up to and complete a professional qualification (preferably CIPD) and try to be somebody with a future and options. Yep, that’s it, no more Mr Nobody 🤞

@VodafoneUK 4G not working very well. M22 postcode

@VodafoneUK And the worst app award goes to @VodafoneUK coz of #verymerewards

That's how much they cared. Never rang back @VodafoneUK

It's official this is the worst customer experience ever. A month of poor service and incompetence. And this to a customer of 30 years! Thank you @VodafoneUK

@VodafoneUK your internet is shit

@VodafoneUK why doesn’t your network work shopping centres. Birchwood mall, Golden Gates mall and Trafford Centre what am I paying for don’t get me started about my Apple Watch where the data don’t work no success getting that fixed

just sat on hold to @VodafoneUK for over an hour to be told the department I wanted closed at 8pm having started my call at 19.20. AWFUL customer service, and kept getting told I'm out of contract so I'll have to wait. I want PAC code to leave, that's all...

@VodafoneUK you think it’s ok to ring me to try and steal my from @ThreeUK this will never happen kindly remove me from you spamming process thank you 😜

@timburley @Experian @VodafoneUK Just seen your woes when searching for @buymobiles_help - I’ve had the same issue - got an email saying “order cancelled”. Let me know how you get on

Never get a contract with @VodafoneUK I am sick of them charging me more than I should be 🤬 customer service is shocking

@VodafoneUK who do I speak too/complain to about my WiFi being sooooo slow

@VodafoneUK broadband not working again 🙄

Dealing with @VodafoneUK is the worst experience I’ve had as a customer. Customer for 10years, trying to move to a Sim only but they’re so full of shit I’m moving to @giffgaff

Dealing with @VodafoneUK is the worst experience I’ve had as a customer. Started by trying to move to a Sim only and they’re so full of shit I’m moving to @giffgaff

@VodafoneUK I’m having an issue when making calls to landlines. The person on the receiving end is hearing really loud static noises to the point where they can’t hear me. This happens to various people in various locations. Any info would be helpful!

@DoT_India @VodafoneIN @TRAI @consumerforum_ @jagograhakjago @VodafoneUK @Airtel_Presence @TelecomTalk @CBCNews @WSJ @CNN @Reuters @idea_cares @VodafoneGroup @TOIMumbai @htTweets @dna @jio @reliancejio @toi @MumbaiMirror @IndianExpress @DainikBhaskar @BritishCouncil @nytimes @YESNetwork @ABC @BBCWorld @DirectLine_UK @sainsburys @NextHelp @next_china @AmericanAir @Tesco @tescomobile @Morrisons @stwater @RoyalMail @AskLloydsBank @Barrattplc @Mattel @DukeEnergy @VodafoneUKBiz @VodafoneAU @VodafoneGhana @narendramodi @PMOIndia I am doing cust care follow up since 5 months but same reply "we r continuously trying to improve network" and nothing happened. I don't know on what basis you prove that Vodafone is fastest network provider. Shame on you. You are just grabbing our money @VodafoneGroup @PMOIndia

@VodafoneUK can we just have the Freaking service back trying to get hold of someone .... C****

@AsifChoudry @SkyHelpTeam @bt_uk @plusnethelp @VodafoneUK @TalkTalk I know it gets stick, but if you have Virgin in the area the wifi connection speed is phenomenal. 4 people in my house and no less than 9 phones/tablets/tvs/devices in use and no issues whatsoever. And I've always found their customer service brilliant.

@VodafoneUK your website is a ******* joke, as is your customer service

@VodafoneUK It's been an hour since someone from Vodafone asked me to DM them. Apart from confirming my details I have heard nothing. This is shocking service. Can't wait to move company when my contract expires.

@virginmedia And again. Saturday night with friends and family. Can’t stream a film. If your services worked then I would get in touch with your phone 150. Good job @VodafoneUK deliver a better consistent mobile service.

@VodafoneUK rubbish customer service. Can't even get through. Waited over 25 minutes before to get through and was cut off. Already waiting 10 minutes second time round.

@VodafoneUK Haha thank you Rasheed I appreciate it. Currently on chat with Kamal at the minute - just difficult as a friend was setup next door without issue and I have had problems one after the other but that's just how it goes sadly!

@VodafoneUK since your data went down a few days ago, I am still not getting any data when I am out, I am getting service but can’t use my data. What should I do.

@VodafoneUK broadband down for 3 days now - what is going on