Vodafone Outage in Knutsford, Cheshire East, England

@ClaireLouiseutb @EE They are the shittest network in the world @VodafoneUK number 2

@VodafoneUK called 1.5hrs ago and was told a call back would be 25 mins, it never happened. Called again and told call would take 12-24mins to be answered. Now been on hold 30mins. #poorservice

@VodafoneUK I ordered a new upgrade yesterday afternoon. Was advised it would be delivered today but nothing has come. Great service 👍

@VodafoneUK I really didn't wanted to name the store but wanted to just feedback so that you can put some emphasis on this matter. However , after waiting for simswap to complete, only just realised from speaking to your customer service team your store have just make me suffer more.

@Grizzlygherkin @VodafoneUK @BBCNews @MoneySavingExp @VodafoneGroup @WhichUK @BBCWatchdog Depend how you see it. I was just standing on counter and from there I can see full details. If you know bit about GDPR the. You should know that how to keep the customer data. Clearly you can not have it laying around the desk #unattended

@VodafoneUK Hi. Can I raise an official complain about this Wilmslow store. I went for swim swap and they gave me some card too. But later when they found out about this issue , they have cancelled the sim swap and left wrong notes on account. I didn't not expected this customer service

@VodafoneUK @VodafoneGroup Thee worst customer service I’ve ever encountered from a provider - constantly on hold, with no resolutions to proposed deals, which have changed in a matter of hours. Terrible service 😡👎🏼

Just wanted to say that Andrew at the @VodafoneUK customer service team has just been an absolute star on the call I’ve just had with him

@thegourmetgays @VodafoneUK @EE FIX IT @VodafoneUK (4 bloody days trying to work it out)

@thameswater yet again your website on my phone is dreadful.trying to submit my final meter reading but it’s not having it. @SSE @VodafoneUK @O2 @BritishGas have no issues but yours is diabolical.

@VodafoneUK why can you give away loads of freebies but can’t offer a loyal customer with 3 contracts a discount when upgrading. Really disappointed, no upgrade today for me 😢😢

@MDOG_Manchester @O2 @ThreeUK @VodafoneUK @bt_uk @EE @giffgaff @Plusnet @SkyUK @Tesco I’m with @EE and never had an issue

Extremely slow buffering @NetflixUK is making me want to kill @VodafoneUK for providing a shitty internet service!#FirstWorldProblems #lol #broadband

@VodafoneUK That’s no help

@ManUtd and @VodafoneUK to install 5G at Old Trafford - this is up to x100 fast then 4G - meanwhile inside Goodison the 4G service from Vodafone is almost non-existing 🙄

@MikAlexH Just been told @VodafoneUK are shit here too...

@GR33NIE @VodafoneUK Just get a mates phone and do a Speedtest. O2 had amazing coverage in Manchester, but as so many people connected to the masts it was awful.

@VodafoneUK can you confirm this number is you guys, upgraded but very strange service and behaviour since: 0800 098 7937

@VodafoneUK Vodafone 4g not working in culcheth Warrington today is it down

2/2 also @VodafoneUK I heard the bell ringing in the call centre every time someone gets a customer to sign up for a new contract! There’d be no bells ringing every time someone’s phone arrives as promised!

The @VodafoneUK issue couldn’t be resolved but I have to say the support from Scott at Vodafone Social Media this afternoon has been awesome!

@SuzanneEvans1 @VodafoneUK @ThreeUK @VodafoneUK are the worst company I have ever dealt with, it will do whatever it can to make money and will likely use this as a convenient reason. I recommend you switch ASAP

@VodafoneUK #Shocking #poor #CustomerService trying to cancel a 30 day SIM only #Contract 1hour a day for 3days still not cancelled. #incompetent #company & #staff #getitsorted #badcustomerservice #wednesdaythoughts #

Most mobile providers now offer 'Internet calling' which means mobile signals via Internet. If you don't have a mobile signal your broadband will carry texts and calls. Therefore if you can shop online, you can recieve a text! @BBCNaga @Moneybox @O2 @VodafoneUK @EE

@KeejayOV2 It on my telly. My internet is so poor grrrr @VodafoneUK broadband

@VodafoneUK you and I are going to seriously fall out. Your service is shocking. Had internet with you since last June and we’ve not had a single month where that hasn’t been a problem. Getting sick of it.

@VodafoneUK your broadband is down! Have some customer relations advice and SAY SOMETHING ABOUT IT

@VodafoneUK I have sent a DM - I generally hope someone can help me because I’m about to take it to the tribunal 🥴

@VodafoneUK My New Years resolution is to sign up to and complete a professional qualification (preferably CIPD) and try to be somebody with a future and options. Yep, that’s it, no more Mr Nobody 🤞

@VodafoneUK 4G not working very well. M22 postcode

@VodafoneUK And the worst app award goes to @VodafoneUK coz of #verymerewards

That's how much they cared. Never rang back @VodafoneUK

It's official this is the worst customer experience ever. A month of poor service and incompetence. And this to a customer of 30 years! Thank you @VodafoneUK

@VodafoneUK your internet is shit

@VodafoneUK why doesn’t your network work shopping centres. Birchwood mall, Golden Gates mall and Trafford Centre what am I paying for don’t get me started about my Apple Watch where the data don’t work no success getting that fixed

just sat on hold to @VodafoneUK for over an hour to be told the department I wanted closed at 8pm having started my call at 19.20. AWFUL customer service, and kept getting told I'm out of contract so I'll have to wait. I want PAC code to leave, that's all...

@VodafoneUK you think it’s ok to ring me to try and steal my from @ThreeUK this will never happen kindly remove me from you spamming process thank you 😜

@timburley @Experian @VodafoneUK Just seen your woes when searching for @buymobiles_help - I’ve had the same issue - got an email saying “order cancelled”. Let me know how you get on

Never get a contract with @VodafoneUK I am sick of them charging me more than I should be 🤬 customer service is shocking

@VodafoneUK who do I speak too/complain to about my WiFi being sooooo slow

@VodafoneUK broadband not working again 🙄

Dealing with @VodafoneUK is the worst experience I’ve had as a customer. Customer for 10years, trying to move to a Sim only but they’re so full of shit I’m moving to @giffgaff

Dealing with @VodafoneUK is the worst experience I’ve had as a customer. Started by trying to move to a Sim only and they’re so full of shit I’m moving to @giffgaff

@VodafoneUK I’m having an issue when making calls to landlines. The person on the receiving end is hearing really loud static noises to the point where they can’t hear me. This happens to various people in various locations. Any info would be helpful!

@VodafoneUK @AmazonUK Hi @VodafoneUK and @AmazonUK I would treat my dad to a Scottish Spurtle to stir his porridge. Just because I like the word... Spurtle #TuesdayTreats

I have just signed up with #VodafoneUK 102 Mather Way, Salford, M6 5HU - #Stephania the person I dealt with needs recognizing that her customer service skills are out of this world. She was amazing & I am confident I have signed to the best out there. @VodafoneUK @VodafoneGroup

@VodafoneUK having been told every day for the last 3 days that I’d be able to use my Apple Watch Independently of my phone still nothing. Dreadful service!

@AilsaBakerDance @VodafoneUK That's terrible.

@VodafoneUK @AmazonUK I would treat my granddaughter Lizzie who's at university in Bangor she studies hard .

2/2 @VodafoneUK This evening after telling another adviser that I’ve lost all service they told me the sim could be damaged as the system shows my service is fine. Is there anything I can do to sort this out quickly without going to a shop to sort a new sim out?

@VodafoneUK been customer for over 10 years first time upgrading and lack of offers given... time to move networks. No customer loyalty

@NatWest_Help They were not helpful. Told me it was apples fault, spent 2hrs on the phone to Apple then lost the will to live. They have not resolved the issue each time I have contacted them. My partner also got the ombudsmen involved for that and other reasons. @VodafoneUK are useless

@VodafoneUK how many phone calls and webchats do I need to make to cancel insurance on devices not held, insurances not used, SIM cards never used and still you continue to charge me 😡😡😡

Hey @VodafoneUK - just for the record emojis 'emote' so you can tell the poor confused chap in your radio ad that they are 'emoting'. 🤣

@NatWest_Help The number is correct and I’ve tried at least 3 times. My service here is awful. Had it out with @VodafoneUK as they also send an activation code to access account. I can’t access that either for same reason, no codes come through!

I swear I have told this Vodafone customer advisor several times I just want my PAC number and leave @VodafoneUK. Well done for the offers but I want to leave what is so hard about that.

@bealster64 @VodafoneUK You are so salty. I’ve been with Vodafone since 2010 and never had any issues. I always getting a good prices and offers. I have Iphone 8 Plus and the IPad 2018. And I pay more or less like other people pay only for iphone X.

@VodafoneUK No I managed to sort my issue over the online chat, must say your customer service team is great at sorting issues out, it’s just the actual site which was slow to load anything. Anyway all is good as sorted out what I needed in the end 😊

@VodafoneUK have the worst customer service EVER, i don't even like complaining but these man are so shit.

@rymez2k @winter_heidi A colleague once blamed IT problems on "a saturated firewall" as that's what @VodafoneUK were telling businesses when there was a proxy server problem. I would never have believed such a thing existed if I hadn't seen it!