Vodafone Outage in Salford, England

So fuming with @VodafoneUk put in a complaint, heard absolutely nothing and since upgrading my phone I've had little to no signal.. Been with them circa 10 years!

@VodafoneUK tomorrow marks 2 weeks as a broadband customer, 1 day service, 3hrs on hold, 4hrs web chat, 4 broken promises (+1 pending). To top it off £26.42 bill paid!

So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.

Interesting that @VodafoneUK say OpenReach confirms a higher minimum speed than @SkyUK are advising I will get as a minimum. On top of that, @VodafoneUK’s own guarantee is higher again too. Maybe I should’ve gone with @VodafoneUK instead. Might cancel @SkyUK not even a week in.

@VodafoneUK @RedTweetz Bored the crap out of me...

@VodafoneUK Once it begins to let him down I'm sure he'll be on to you

@VodafoneUK - interesting time to do “server updates “- as a potential new customer just walked into your Warrington store but because of said “updates “ they cannot quote me . Strange day time to update your systems #knowyourcustomerprofile

@VodafoneUK been a broadband customer for one week tomorrow, had service for one day!

@muzicbrew @VodafoneUK It’s fraud, saying they are offering speeds when they are clearly not, iv gone to ofcom about it as im sick of it. And customer service is useless

@muzicbrew @VodafoneUK Past 2/3 weeks now, every evening drops top 2/3 mpbs. They don’t even bother replying to me anymore. There app saying I’m getting speeds of 50 odd. Which I never have. It’s fraud!

And again @VodafoneUK broadband dropped again!!! This is absolutely shit!!! Sick of it!!

Another day of being on hold trying to get hold of someone @VodafoneUK 7 days and counting, and if you put a complaint in that's ignored too. I only want to change my address for broadband! God only knows why you can't do this online!! #shockingcustomerservice

Love how @VodafoneUK don’t reply after this is 4/5 time in 2 weeks of going down, no apology or nothing! Paying for rubbish!! #vodafonebroadband

@12JaffaCakes @Dead_Silence_31 @VodafoneUK @BBCWatchdog Not sure but I have proof this hasn’t worked for weeks properly so they can kiss my arse if they think I am paying to cancel. They aren’t providing a service.

@iamstx @VodafoneUK I called customer services last Sunday and they had me dismantling my BT socket with a screwdriver until I decided enough was enough. I have a week of #ookla @Speedtest results ready for next time we speak

@ed_son @VodafoneUK Never had any issue with Virgin , been with them since ( the year) 2000 🎶

@VodafoneUK My wife has upgraded her mobile & contract and having issues with the SIM card swap started on 24/08/19. Today... still waiting for the swap to happen & now her old SIM is not working. We’ve contacted Market St. Manchester & no one’s returning our emails/calls.

@mossychop @ThreeUKSupport I have just left them and moved to @VodafoneUK 3 are the worst network in the uk.

Supposed to have super fast 2 broadband with @VodafoneUK more like snail pace broadband! Time to change providers, your customer service is awful also!

@VodafoneUK i have no network for the last one hour i cant make calls or use data

@VodafoneUK you’re actually crap the amount of issues I have with the data not working is beyond a joke! Deffo not staying with you when my contract is up in September

Doubtful you can @VodafoneUK I'll just see how today pans out but it's very likely you've lost a #broadband customer.

Ah @VodafoneUK more broken promises, failures and crap service. You're a parody of your own ineptitude. #broadband #failure #LaughableNow

@VodafoneUK go from bad to worse. Not only unable to get my #broadband sorted but have now switched off my foc 50gb mobile data. #useless

Beware @VodafoneUK are still taking money out of my account 7months after me cancelling my account. I try to contact them, which is difficult when they have deleted my details, yet they still charge me £200 every month. I try to cancel DD, they want to take court action

@VodafoneUK I have no broadband again for the 100th time since joining Vodafone. I have been on hold for 34minutes and yet to speak to a single person. The worst broadband service I have ever received!!

@VodafoneUK @aj90ar If you prided yourselves in putting customers first you wouldn’t be rolling out 5G as that’s pretty bad for your customers health...

When you've only joined @VodafoneUK 2 days ago and you're already having issues. It does not bode well for the future 🙄🙄

@VodafoneUK I’ve been doing a transfer of ownership of my number for nearly 2 months now and now I cannot receive calls. 2 hrs+ on the phone today trying to resolve it but still not sorted. #poorservice #complaint #pleasesortit

@VodafoneUK you’re a joke I’m constantly having problems either I have no service or when I do my data doesn’t work.

@VodafoneUK Just one. Just after my old supplier cut me off when the order went through I got a text from the sales guy I had been dealing with indicating that my current line is ADSL which you guys don’t support. Is it just going to be a case of an engineer 1/2

This was NOT made clear to me when I signed up and it was certainly not made clear to me that my current provider would it me off instantly leaving a massive (nearly 2weeks potentially) gap in service) not pleased @VodafoneUK, not pleased at all

@nunosilvaramos @MishaalRahman @VodafoneUK It's clearly all a marketing thing, their cheapest 5G included unlimited data SIM only deal is £23/mo (not a bad price actually, as I pay £20/mo with @ThreeUK for 4G), but that's capped at 2Mbps. But then they can claim they have the cheapest unlimited 5G plan at £23 of course!

@VodafoneUK very very slow customer services!! Hanging on the line for ages. Still waiting... poor! 😴

@VodafoneUK @ODEONCinemas It's long pending treat to take Mrs without kids :(

@tonyclark71 @ThreeUK I could not get a signal from @VodafoneUK either

Terrible customer service from @VodafoneUK this morning - 1st day for me out of contract and was a simple Enquiry but the advisor could not care less- sounds like I’m taking my business elsewhere then !

@VodafoneUK To Whom It May Concern, I would like to register my utmost disappointment and anger at the customer service I haves received from Vodafone. I have been waiting for my NUC code since May 8th and have been lied to several times by representatives of the company.

@ClaireLouiseutb @EE They are the shittest network in the world @VodafoneUK number 2

@VodafoneUK called 1.5hrs ago and was told a call back would be 25 mins, it never happened. Called again and told call would take 12-24mins to be answered. Now been on hold 30mins. #poorservice

@VodafoneUK I ordered a new upgrade yesterday afternoon. Was advised it would be delivered today but nothing has come. Great service 👍

@VodafoneUK I really didn't wanted to name the store but wanted to just feedback so that you can put some emphasis on this matter. However , after waiting for simswap to complete, only just realised from speaking to your customer service team your store have just make me suffer more.

@Grizzlygherkin @VodafoneUK @BBCNews @MoneySavingExp @VodafoneGroup @WhichUK @BBCWatchdog Depend how you see it. I was just standing on counter and from there I can see full details. If you know bit about GDPR the. You should know that how to keep the customer data. Clearly you can not have it laying around the desk #unattended

@VodafoneUK Hi. Can I raise an official complain about this Wilmslow store. I went for swim swap and they gave me some card too. But later when they found out about this issue , they have cancelled the sim swap and left wrong notes on account. I didn't not expected this customer service

@VodafoneUK @VodafoneGroup Thee worst customer service I’ve ever encountered from a provider - constantly on hold, with no resolutions to proposed deals, which have changed in a matter of hours. Terrible service 😡👎🏼

Just wanted to say that Andrew at the @VodafoneUK customer service team has just been an absolute star on the call I’ve just had with him

@thegourmetgays @VodafoneUK @EE FIX IT @VodafoneUK (4 bloody days trying to work it out)

@VodafoneUK Well you could call me as has been promised on two separate issues!!

@VodafoneUK why can you give away loads of freebies but can’t offer a loyal customer with 3 contracts a discount when upgrading. Really disappointed, no upgrade today for me 😢😢

@MDOG_Manchester @O2 @ThreeUK @VodafoneUK @bt_uk @EE @giffgaff @Plusnet @SkyUK @Tesco I’m with @EE and never had an issue

Has been without phone service for nearly 2 days now, @VodafoneUK. Done everything you’ve told me to, the coverage in my area is running well & I still don’t have service, through no fault of my own. I’ve been promised this, that & nothing’s happening. Not very safe.

@neeleshmisra @VodafoneIN @VodafoneUK @VodafoneGroup @TRAI I have heard similar stories of fraud by these operators where the moment subscribers recharge, their whole balance gets deducted for all kind of services they never subscribed.

@neeleshmisra @VodafoneIN @VodafoneUK @VodafoneGroup @TRAI Big problem with Vodafone and Idea. My father's number in village had movies and what not, activated while he used only a basic phone. Only way out is recharge unlimited plan. They won't get any balance to deduct.

@neeleshmisra @VodafoneIN @VodafoneUK @VodafoneGroup @TRAI @VodafoneIN is always pathetic in service and their policies. It's not their fault, it's by nature with them which is getting worsen gradually.

@jackolinemartin Yup. Home in a week. @VodafoneUK - never, ever use VF - are being such a total pain in the ass to me and Mrs S to make me feel like I am in the UK. DM for WhatsApp details. Not a huge tweeter.

@VodafoneUK I’d be grateful for that. (With respect to Voda ph number 07900210020.) Please be so kind as to let me soon, bcs otherwise I’ve been driven as far as to take this legal. I’ve been your customer since 1997 and am exhausted! All best, Palash

I suspect it may be time to move from @ThreeUK to @VodafoneUK as they don’t have #VirtualSim or #AppleWatch support, but the @ThreeUK #GoRoam plan is amazing. Decision later today. #NeedAllThree #PunNotIntended

@BabaluBear @VodafoneUK Next time I’m just buying a phone outright and shop around for the network provider

@VodafoneUK The whole point is I can’t text as have no service!! #VodafoneUk

@annie7110 @VodafoneUK Hope they resolve all issues xx