Vodafone Outage in Warrington, England

What a time to inflate everyone’s monthly payments for their phones you horrible rats @VodafoneUK 🤢🤢🤢

The absolute cheek of @VodafoneUK increasing phone bill charges in these times hang your heads! Contract is up in august won’t be renewing!! 👍🏻

@VodafoneUK Yet again you never fail to disappoint absolutely shocking service. You can’t even have the decency to get back in touch and respond.

@VodafoneUK But never mind because it doesn’t matter that you can give my number and account information to a total stranger. Not to mention my banking details and also leave me with no network for 2 weeks 😡

@LindsayH2607 @VodafoneUK They're awful! Fraud dept was ringing me yesterday.. They didn't. Now told I'll get a letter by Friday next week after they "investigate". Not sure how they investigate without speaking to me. Not sure why they lied about ringing me. Ultra shoddy 👎👎

@hewey1986 @VodafoneUK They won't be getting any money from me.. Not my fault they give phones out without proper checks and fraud dept don't know how to ring someone up.. Very shoddy customer service. #Vodafone #useless

@VodafoneUK Again no thank you... Id much rather detail the 3 week long catalogue of appalling service I have received @VodafoneUK in an email

@lyns84 @VodafoneUK I certainly wouldn’t be rude to any customer, especially 1 with 2 contracts for over 10 years both at premium rate... when it’s obviously @VodafoneUK again

Back in @VodafoneUK store again... beyond appalling service, the sales advisor abrupt, rude and arrogant!

@VodafoneUK can you advise why I’m supposed to have 4G and yet it never works, the signal is absolutely awful

@markbartram1 @VodafoneUK Obviously I’ve not hence the tweet. Not only did you give my number and account information to someone else and provide me with no service for over 2 weeks you can’t even have the decency to get back in contact with me. Talk about data protection and privacy!

@VodafoneUK @LewisHamilton I’d rather see big Dave from down the road doing this, not some millionaire celebrity

@VodafoneUK @ThePhilPowell Hi I’ve no signal either

@highwaylass @VodafoneUK The only place I got a signal with them was at the mother in laws 😱😱😳😳👎👎👎

@Lucyferrr @VodafoneUK @AmazonUK Vodafone are Satan's network.

@UnitedSheStands @VodafoneUK Vodafone are a shit network anyway customer service has always been bobbins with them lot

Hi @VodafoneUK can you please check the signal and coverage in the #Gateacre area of #Liverpool (postcode to mention L25 5JY), there’s literally no 4G signal in the area and very slow 3G or No Service on iPhone X. Thanks #Vodafone #VodafoneUK 📱

@MDOG_Manchester @O2 @EE @VodafoneUK I have been with them around 15 years too and I can’t even message people sometimes in the city centre. They offer absolutely no help whatsoever just same old bullshit replies

Been on the phone for 28 mins so far trying to cancel my @VodafoneUK broadband. First person says I’ll have to pay £149 to leave despite them not meeting OFCOM regulations, then they back down and say they’ll waive the fee, then transfer me to 2nd Line regarding my speeds!

So now @VodafoneUK say they’ve lifted this cap and I should start to see my speeds go up over the next 24-48 hours. I can’t help but feel like nothing is going to change and my speed won’t go up at all. I’ve got zero confidence in @VodafoneUK when their own directors office ...

. @VodafoneUK are reaching new levels of incompetence. After a complaint regarding slow speeds, the first person at the directors office tells me it’s tough and I’ll never get the speed I was promised. Not happy with this, I follow it up and another person from the office ...

Absolutely unacceptable I have been on live chat for the last 2 days and now and been cut off. Still no closer to getting disconnected @VodafoneUK sort your customer service out! 😡

@VodafoneUK This is a long running issue I’m afraid. I’ve had Steve from your directors office tell me I’ll never get more than 39Mbps due to my distance from the exchange, but Openreach say it’s distance from cabinet and not exchange. I don’t think Vodafone want to investigate it really.

@VodafoneUK Cut the call as I have work. It's madness that you can't go in-store to just cancel a contract. Or it's not made simpler for people wanting to leave. This whole experience has been stressful and I'm very reluctant to recommend Vodafone in the future.

@bt_uk Hi, it’s not about their service ... it’s about yours technically as you’re provided the underlying system that @VodafoneUK use. So even if I changed to you, I’d still be using the same line which they say can’t support over 39Mbps due to my distance from the exchange ...

@VodafoneUK by far the worst company for customer service. 4 days of calling in to try solve my issue, every agent giving a different message and still I cannot log into my account despite false promises. Easier to get blood from a stone than fix an issue with this company 🤬

Disgusting @VodafoneUK just deactivated my secure net which I never asked for. Sneak charge is a nice way to put it. Blatant theft would be more accurate.

I am absolutely fuming waking up an Unsolicited cold call from @EE trying to sell me stuff. I blocked so many numbers and seriously that’s the last straw @EE CANCEL MY CONTRACT!! NOW!! It’s clearly #harassment - @VodafoneUK WOULD NOT TREAT a valued customer this way 😡@ee

@VodafoneUK absolute joke! Persuaded me to upgrade yesterday rather than cancel and you fail to put it through correctly. Spoke to 6 people today and only the last person realised it hadn’t been processed correctly and now I’m not being offered the same deal.

@VodafoneUK - I go live today with my Broadband & have just opened the box to get the router out. I do not know if this was part of the design brief & customer experience you planned, but my - the smell! It is like a new magazine, new car, new book. My first experience is wow!

@VodafoneUK That is the level of service you give, you allow a 10 year old boy to be upset because your lack communication skills by given different information depending on who you speak to.

@VodafoneUK I’ve logged an official complaint now. I’ve wasted so much time on here, your chat and (when i get through) to your phone team only to not actually get anywhere and get the speed I’ve been promised. Hopefully an official complaint will get someone to actually bother.

@VodafoneUK shocking service. I’ve spoken to six advisors and still not fixed the problem. I have been a Vodafone customer for many years with 4 phones well no longer, I am done.

@VodafoneUK Had a call from your broadband team earlier but I wasn’t at home so they gave me a ref number and a phone number to call you back. But your system doesn’t recognise my ref number and now I’m stuck in a queue just trying to speak to anyone. 10 mins so far. Poor.

@VodafoneUK I cancelled my contract but my Spotify has continued. I can’t cancel via the link as my number is no longer on Vodafone. Can somebody cancel it please.

@VodafoneUK your customer service is shocking still waiting for a call back from customer relations following a data protection breech!! 😡😡

Hey @VodafoneUK your twitter support has eclipsed your online and phone support. 👏 you are the worst support team ever.

@VodafoneUK whilst I like your network your 3G is very poor. Before rolling out #5G can you at least make sure you have 4G everywhere beforehand. A lot of my trail journey into Manchester still relies on 3G

@lloydy2410 @VodafoneUK My Son is in Belgium + due to appalling mistakes in roaming charges have wrongly charged £1500 for data, but have cut off his phone so he can’t contact us. I am also a Vodaphone customer was about to renew contract. Appalling customer service @VodafoneUK - sort it out!!!! 😡😡😡

Broadband update: @VodafoneUK still haven’t rectified the issue as promised! Was told Monday, then Wednesday, then guaranteed today and guess what, still nothing. Wife been on hold for 40mins, live chat too busy -#Vodafonedown #Customerserviceweek #poorservice

Probably fair to say @VodafoneUK are by far the slowest to respond to anything on Twitter of the broadband suppliers I’ve dealt with. Really poor customer service which kinda matches what I’ve heard about their service before joining.

@VodafoneUK Fix your app first

@RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.

The @VodafoneUK Broadband App has a support and diags section. Except it requires an internet connection to access it. Which doesn’t help when you require support for why your router can’t get online. Not sure @VodafoneUK thought that one through.

@VodafoneUK the problem is resolved for now and I'll be leaving Vodafone as soon as my contract is up. thanks for replying a day and a half later, kinda proved my point!

@VodafoneUK @GreggsOfficial #VeryMeTuesday would treat @HannahCorneliu1

After giving @VodafoneUK one last chance after they breached GDPR we went into the shop to open another deal and the women in @intuTrafford was ridiculously rude!!!!! So glad we are getting rid of Vodafone after 8 years!!!!

Imagine me bigging @VodafoneUK up and they take my postcode down incorrectly. Laughable.

I am so disappointed in the customer service I have just received from @VodafoneUK therefore I have ended my contact after 16 loyal years I expected a better service and deal. I wouldn’t recommend Vodafone UK.

So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.

@VodafoneUK I wouldn’t touch Vodafone if they paid me rubbish network rubbish customer experience your powers that be like one thing ££££ 👎

@VodafoneUK now I have a phone contract to pay with no phone to use that contract because of a mistake on there behalf not mine not one bill missed in 12 years and this is how they treat there loyal customers it’s disgusting! @OmbudsmanUK @Ofcom

@VodafoneUK let me upgrade early no mention of any fees says it’s about being a loyal customer had the same number for 12 years get my bill and there’s a £491 charge on there for early upgrade theyve given me the option to send the device and back revert to my old contract so 1/2

@EE @O2 @VodafoneUK @ThreeUK It’s a shame this has to be said, but they need to be warned i guess. And during this pandemic, is a very bad time to do this.

@VodafoneUK you should be ashamed of your lack of support when your customers ask for help. Everyone pulling together except you. Wow.

@VodafoneUK @NHSuk Cancel the additional Spotify on my account outside of my bundles I’ve just noticed I’m been charged for would be a bigger help

@mr_nketsiah @VodafoneGhana I wonder if @VodafoneUK or @VodafoneAU is as bad as @VodafoneGhana

@VodafoneUK kindly please shutdown your branch @VodafoneGhana because they are highly incompetent and customers are not getting value for money coupled with bad management... In these crisis the internet is so ****** slow...forkin mofos

@VodafoneUK @bakingMOFins Somebody probably burnt the mast down🤣

@ThreeUK @O2 @EE @VodafoneUK Network have been down few times in last couple hours today I was 4 hours without any type of data