Vodafone Outage in Liverpool, England

@VodafoneUK your customer service is shocking still waiting for a call back from customer relations following a data protection breech!! 😡😡

@VodafoneUK customer service team take note 4 weeks not able receive calls business customer I've sent you my bill

@VodafoneUK 5 weeks and still not sorted out my problem now making public knowledge

@VodafoneUK Fix your app first

@VodafoneUK customer relations log a complaint 28 days later no joy for small business customer

@VodafoneUK DPD have messed up my delivery &returned my phone to you without attempting to deliver. Your customer services says my order will be cancelled when phone is returned! Now I'm waiting 48hrs for a manager to call me back. Not happy. Can someone contact to discuss please

@VodafoneUK very bad business customer service will lie to me just to try to make me keep my vast number of lines I have with you have had to buy a virgin mobile phone just to get my calls as been unable to get calls for number weeks despite number of calls and visits to them

@VodafoneUK @GreggsOfficial #VeryMeTuesday would treat @HannahCorneliu1

Imagine me bigging @VodafoneUK up and they take my postcode down incorrectly. Laughable.

@VodafoneUK The whole point is I can’t text as have no service!! #VodafoneUk

@VodafoneUK again I have wasted 2 hours of my life trying to get a resolution to my service issue, to be blackmailed into staying with you! This has taken 2 mths to sort out, back & forth to your shops, Apple store etc!! Still no WiFi access, , unable to call or receive calls

@VodafoneUK @kierank_ Unless you’re going to give her the details of your CEO I doubt your ‘help’ will be any use if my experience of dealing with your customer service is anything to go by!

Come on @VodafoneUK I’ve have struggled to contact Tony for some time now and it’s causing major issues....

@VodafoneUK get your act together!!! 5 months with an issue and still not sorted 😡😡 on the phone yet again!!!

@VodafoneUK I am literally counting the days until my contract runs out with you #iPhone8 stops working (in Feb) during an #iOS update- @AppleSupport couldn’t fix it & Apple technician diagnosed it as a software fault and said will be covered by 24mth #Vodafone warranty.....

@VodafoneUK are youse having problems with signal because mine keeps going off an keeps saying no network having to sit with me hands in the air just to get 1 bar back an it’s staying on 3G it’s a joke 😡 it’s gone off twice while typing this and I type quick 😡

@VodafoneUK your online sales are crap on hold for 30 mins about to hang up and you will loose the business

You're quick enough to take the monthly bill @vodafone @VodafoneUK . So get the network back up and running!! #Liverpool

@VodafoneUK being a small business customer with you and give on no end of problems and lies owed money from you

Bit shit when you ring @VodafoneUK for an upgrade and you get transferred to onecom who try and shaft you with awful deals.

@VodafoneUK @VodafoneUKhelp Hi I need a phone call what I've made down loaded how do i go about it

@VodafoneUK can you tell my why my 4G isn’t working please been down since Saturday night

@WalnutRede @HighSpeedPanda @VodafoneUK Same here. Been with them for yonks but latterly just full of empty promises. Upgrade to an alternate Network.

@Ryan_pulford @VodafoneUK I JUST WANT GOOD CUSTOMER SERVICE AND NOT LIES

@PETERWELLING4 @VodafoneUK To be honest pete, i just wanted to kinda let them know, and maybe get myself a little extra few GB next month 😉 but loadsa people jumped on, so obviously good few issues bud. Ps welcome back 🤣🤣🤣

Good evening @VodafoneUK. Still not received my call back from Broadband support which was arranged Friday night for Saturday night, then via twitter for Monday night. I'll be calling tomorrow to cancel my 13 day old contract.

@combat_boot @O2 @VodafoneUK @EE I'd recommend EE, best service/coverage. 20% Forces discount through DDS/BLC (DM me if you have neither & will sort you out).

@VodafoneUK I’m having connection problems with my data. Nothing is connecting when I put it on. I’m on public WiFi now

@VodafoneUK Well, I phoned up instead, where I was told there was a known issue. So you had issues reported… Anyway it’s all sorted.

@alastairjam @VodafoneUK I've been a contract customer for many a year with them, I'm now going elsewhere.

Oh dear @VodafoneUK, you get my bill wrong, admit it's wrong but then don't correct it. Your complaints team then fail to ring me to discuss my complaint as promised and now you threaten to cut me off for non-payment of the bill which you've accepted is incorrect.

Thanks to @VodafoneUK call centre, that advised I had to go to store to cancel my phone, I just made the unnecessary trip, to be told, stores can’t cancel the contracts it’s all in the call centre 😊😊😊😊😊😊😊

Fuuuuuumin with @VodafoneUK the one time I wanna use my odeon rewards the app is down and the customer service is awful 😡

It’s only when your waiting for your new router to work and your stuck on data that you realise how crap your network provider is @VodafoneUK 😫

@VodafoneUK no attempt to assist me - completely disinterested customer service advisor. Loyalty means nothing .

@_Chris_Hurst_ @tompill83 @VodafoneUK I'm not paying £46 mate, I'm a business customer too & I wanna keep spotify

@VodafoneUK the sim swap has been done over the phone but she is not tech savvy and I deal with all her issues but am not allowed to sort things for her. I appreciate there's privacy laws etc but there should be a system in place for this kind of situation

@VodafoneUK @VodafoneUK just got off the phone from your so called customer services, I’ve been screamed at by two of your Scottish call handlers, absolutely unacceptable. Probably the worst behaviour from call handlers that I have ever heard of!

@VodafoneUK dreadful dreadful customer service!

@VodafoneUK just got off the phone from your so called customer services, I’ve been screamed at by two of your Scottish call handlers, absolutely unacceptable. Probably the worst behaviour from a call handler that I have ever heard of!

@SamanthaQuek @VodafoneUK Thats just stupid try calling again different operators tell you different things worth a try

@GlitterAggie @VodafoneUK Rubbish customer service

@VodafoneUK Thanks for your reply Stephen. But you haven’t answered my question. Can you please educate your colleagues not to lie to a customer about a competitor just to get a sale. @CPWTweets #PoorPractice

@VodafoneUK St. Helens store, to be honest its not the first time. I’m sure you can check cctv, I appreciate the assistant was serving another customer, but for him to not even acknowledge me or ask for the member of staff to come out and serve me is appalling. I left the store in the end 😡

Love standing in the Vodafone store, being completely ignored... member of staff serving, member of staff in the back! Not even an hello, be with you soon 😡 oh and I’m on o2 WiFi because @VodafoneUK don’t have customer WiFi! Think I’ll just go next door

****NOTICE**** Unfortunately, we understand due to a @VodafoneUK outage, our card machine isn’t working. @CardSaverLtd are trying to resolve on our behalf but in the meantime it’s cash only in store. Apologies for any inconvenience.

****IMPORTANT**** Unfortunately due to a @VodafoneUK outage our card machine is currently not working. @CardSaverLtd are trying to resolve this on our behalf but in the meantime we can only take cash payments in store today. Please accept our apologies for any inconvenience.

And considering they were told by several people it would work yesterday, and their whole flat is run via internet to make their lives easier with a newborn this really is not acceptable. Poor Carla can’t even watch tv during night feeds as she can only stream tv! 🙃 @VodafoneUK

@VodafoneUK showing once again how incompetent and useless they are when it comes to upgrading! Shocking customer service & management received!

@VodafoneUK i need help & I am fed up of trying to talk to your so called customer service staff

@peter__uk @VodafoneUK @CPWTweets I don’t think the customer advisor’s name is kelly either. It’s probably an indian live chat centre advisor using a fake name. They’re lying through their teeth

@Darren_Fitzjohn @jadesharp1992 @VodafoneUK Tempted to cancel and wait for the Black Friday offers!!

@think_brew @AppleSupport You say this, but Calls failing miserably mid call with call failure is also a continual issue on @EE in my area, isn’t an Apple problem and doesn’t happen - for example on same device with @VodafoneUK so it might not actually be an Apple thing if your network has issues.

@VodafoneUK trying to set up a TCLMOVE kids watch and the QR scanner is not working and IMEI says it is invalid so I can’t pair the watch. Obviously the payment part worked perfectly though 🙄

If people have ordered their phones way before I did (6th Oct) and theyre still waiting then there’s no chance for mine coming @VodafoneUK it literally won’t be here until December then I’ll just cancel my it all and swap providers.

@VodafoneUK Tried that too no answer. This is so bad. Trying to get help is impossible.

Disgusted with @VodafoneUK and their cust service. Been very patient waiting an extra week for both my contract phones to arrive but offered only £15 compensation for the stress of this and 8 hours of phone calls and 2 unpaid shifts off work... not even a joke, that's offensive!

@VodafoneUK your customer service is shocking still waiting for a call back from customer relations following a data protection breech!! 😡😡

@VodafoneGroup @VodafoneUK are literally the WORST! 10/10 would NOT recommend joining their shitty company

@VodafoneUK are literally the worst company ever!!! How have y’all got ZERO iPhones in stock I’ve been waiting nearly a month it’s ridiculous! I’m this 👌🏻 close to leaving your shitty company and taking out a contract elsewhere