Vodafone Outage in Liverpool, England

@VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍

Poor customer service and lack of engagement with my problem that they’ve caused by not merging my bills, wrong timescales, lies after lies and incompetence,causing great distress and anxiety - @VodafoneUK @N5JFY @BoxmeerJean

@VodafoneUK are inconsistent with their advice😡 I have been waiting for my account to be sorted and been told many lies- their staff don’t seem to be connected and engaged with customer issues - my journey has been a nightmare - very disappointed maybe the Ombudsman Services can

@VodafoneUK Hey Vodafone how can I get a free coffee from Costa? All other 3 family members of my 10GB Red Extra Plan get the offers on the app but I never get them.

@VodafoneUK Servers down again joke

@VodafoneUK is the 4G down at the minute?

Gotta give it to @VodafoneUK, the only company I know who can tell you there is no problem in your area, when neither mine nor my partners phones have any signal, and my partners broadband are down, and all there advises are either busy, or telling me there’s no issue, nice one

@drewhill79 @VodafoneUK @MattJConnor @StHKHIS Same here. BT got the 150 mb and it flies. Good support and I stream everything!! Don’t even have normal freeview.

@VodafoneUK are there issues with your network I can’t call or text

@VodafoneUK poor service from Vodafone yet again been trying to get proof of purchase for a couple of weeks and it's not happening, help

Whatever you do think twice before joining @virginmedia it might look fast on paper but the 100mbs service is running slow in Kirkby when it runs at all. Customer service just blames Covid @VodafoneUK gave me prices really quickly by a lovely lady working from home

@virginmedia all about the money not about the service. In Kirkby Merseyside we have had a lot of outages since March and you are ignoring my requests for help by email, chat, FB, Twitter and don’t answer the phones. @VodafoneUK uk answered my web chat straight away

Fuming with @VodafoneUK paid to upgrade a few weeks early as my sons current phone is broke. Money taken from bank, email says phone will be with you 2-3 days on 30th march. No phone, contact support who blame covid 19 for delay 😡😠🤬 that's what you get for loyalty

@VodafoneUK It’s working. Unfortunately no good upgrade deals. Does the NHS advantage still offer 15% reduction AS well as the 10% loyalty scheme. This would make it competitive against other providers then. (And only then). Thanks again from a loyal customer.

What a time to inflate everyone’s monthly payments for their phones you horrible rats @VodafoneUK 🤢🤢🤢

The absolute cheek of @VodafoneUK increasing phone bill charges in these times hang your heads! Contract is up in august won’t be renewing!! 👍🏻

@VodafoneUK Yet again you never fail to disappoint absolutely shocking service. You can’t even have the decency to get back in touch and respond.

@VodafoneUK But never mind because it doesn’t matter that you can give my number and account information to a total stranger. Not to mention my banking details and also leave me with no network for 2 weeks 😡

@VodafoneUK Again no thank you... Id much rather detail the 3 week long catalogue of appalling service I have received @VodafoneUK in an email

@lyns84 @VodafoneUK I certainly wouldn’t be rude to any customer, especially 1 with 2 contracts for over 10 years both at premium rate... when it’s obviously @VodafoneUK again

@VodafoneUK Started my broadband activation since yesterday morning, NO internet . after contacts with Vodafone. Customer service promised it would work by mid-night or even earlier. now is 1:40 am, RED light still flashing. I checked all connections many times, NOTHING WORKED.

@VodafoneUK Home Gigfast broadband in Leeds has been down for the last hour. Do you even have a service status page? Whats going on?

@VodafoneUK Is there an outage in Leeds LS11 on your Gigafast fiber network? Lost broadband and landline just after 10pm this evening, tried the whole resetting of router and fiber box but just flashing red lights for internet and phone!!! Always at night!

@VodafoneUK I don't know how to do that as I've never subscribed and I don't do online billing this is typical of Vodafone to put the customer last

@VodafoneUK I cannot use my phone I'm still holding on phone to Vodafone two hours this is a Vodafone issue I don't subscribe to anything

@Shaw1Rachael @VodafoneUK Never trust Vodafone billing as it is as I got done badly in the past when they switched billing systems. Obviously something major going on by looks of Twitter.

@jim_millen No I never subscribe to anything I've had over 55 texts and I've been holding on @VodafoneUK for one hour and 32 mins so annoying I'll be cancelling my Vodafone contract after this

@VodafoneUK Thanks - have forwarded. Any idea why my username has been changed? Your colleague got it changed back for me but I am curious to all these issues today. I now can’t reset my password due to technical difficulties!!

@VodafoneUK To add to this you know that already hence why I am holding for so long ! I had 50 or more texts came in from 84222 saying Friday freebee coffee obviously they have hijacked vodafone customers !!!! I never subscribed sort it out!!!!!

@Shaw1Rachael @VodafoneUK I agree. Awful service. I've given up now and will try again tomorrow. Just adds to the stress of being scammed! Good luck sorting yours out.