Vodafone outages and service status in St Helens, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Vodafone generated 0 outage signals in the last 24 hours around St Helens, including 0 direct reports.
Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Problems in the last 24 hours in St Helens, England
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in St Helens, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 6: Problems at Vodafone
Vodafone is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near St Helens, England
The most recent Vodafone outage reports came from the following cities: St Helens.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
Phone | 2 months ago |
|
Liverpool
|
Phone | 2 months ago |
|
Liverpool
|
Phone | 2 months ago |
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Skelmersdale
|
Phone | 3 months ago |
|
Warrington
|
Phone | 3 months ago |
|
Liverpool
|
3 months ago |
Community Discussion
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Vodafone Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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Mick ***** (@Mickcunny) reported from Liverpool, England@VodafoneUK @brandmosss Have the same issues all the time, time to find a new provider.
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Joanne Fairhurst (@nutty1976) reported from Wigan, England@VodafoneUK hi any idea when the WN5 mast is coming back on ? No phone signal all day. I have seen it being worked on this morning
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⭐⭐⭐Rusty⭐⭐⭐1️⃣9️⃣* - Still Wearing a Mask and Soci (@Rusty5010) reported from Prescot, England@VodafoneUK @CostaCoffee I've tried to use this locally a few times over the years, but every @CostaCoffee I've tried it in hsve said "we font fo it in this branch" so I've given up trying to redeem this very me reward or Friday treat, due to the embarrassment of bring turned down.
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ℙ𝕒𝕦𝕝 𝕎𝕚𝕝𝕝𝕚𝕒𝕞𝕤 (@willow_71uk) reported from Skelmersdale, England@VodafoneUK broadband has gone down? Not working here WN8
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Melanie Allen (@mellyallen74) reported from Widnes, England@VodafoneUK Is there an internet outage in Widnes? Been without internet since 10am. Router reset but still flashing red?
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James Roberts (@JamesRoberts330) reported from Liverpool, EnglandAnyone else on #Vodafone #VodafoneUK finding their internet very slow lately? 📱
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Darren Thomas (@DagsJT) reported from Warrington, EnglandNot impressed with @VodafoneUK customer support. Been trying to speak to someone online since before 1pm yesterday and only once someone has asked for more info but not came back when I’ve given it. Meanwhile they’re replying to others who messaged them 10 mins earlier.
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James Roberts (@JamesRoberts330) reported from Liverpool, EnglandHi @VodafoneUK can you please try help me fix the 4300 error on my app. Tried everything now from using 4G and wifi, delete and reinstall, customer service even reset my account to no prevail. Can’t see any data usage, plan info etc on the app and online. Been over a week now!
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James Buckley (@GSaEConsultancy) reported from Ormskirk, England@stuartfergus @VodafoneUK Stuart, I've had the worst experience with @VodafoneUK you can imagine I understand your frustration
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Claire Hannah (@Claire_journo) reported from Wigan, England@hewey1986 @VodafoneUK They won't be getting any money from me.. Not my fault they give phones out without proper checks and fraud dept don't know how to ring someone up.. Very shoddy customer service. #Vodafone #useless
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Ngaryan (@welfarelawyer) reported from Liverpool, England@VodafoneUK Cut the call as I have work. It's madness that you can't go in-store to just cancel a contract. Or it's not made simpler for people wanting to leave. This whole experience has been stressful and I'm very reluctant to recommend Vodafone in the future.
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IDIC (@CharlieIDIC) reported from Kirkby, EnglandWhatever you do think twice before joining @virginmedia it might look fast on paper but the 100mbs service is running slow in Kirkby when it runs at all. Customer service just blames Covid @VodafoneUK gave me prices really quickly by a lovely lady working from home
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Ant (@antwigan) reported from Ormskirk, England@VodafoneUK It’s working. Unfortunately no good upgrade deals. Does the NHS advantage still offer 15% reduction AS well as the 10% loyalty scheme. This would make it competitive against other providers then. (And only then). Thanks again from a loyal customer.
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Josh Parker (@Joshparkersuxx) reported from Birkenhead, EnglandGotta give it to @VodafoneUK, the only company I know who can tell you there is no problem in your area, when neither mine nor my partners phones have any signal, and my partners broadband are down, and all there advises are either busy, or telling me there’s no issue, nice one
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James Roberts (@JamesRoberts330) reported from Halewood, EnglandHi @VodafoneUK can you please check the signal and coverage in the #Gateacre area of #Liverpool (postcode to mention L25 5JY), there’s literally no 4G signal in the area and very slow 3G or No Service on iPhone X. Thanks #Vodafone #VodafoneUK 📱
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Paul Whitworth (@paulwhitworth) reported from Leigh, England@SamsungUK Had the @VodafoneUK S20+ a day and returned it. Awful experience.
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anthony heaney (@mancoutd99) reported from St Helens, England@VodafoneUK Yet again you never fail to disappoint absolutely shocking service. You can’t even have the decency to get back in touch and respond.
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Shaun smith (@ShaunsmithSKS) reported from Roby, EnglandAccording to @VodafoneUK @XiaomiSupport Mi 11 phones seem to have an issue with the Charger, the gentleman on the phone today from Vodafone said he's had many people complaining about the charger over heating, it seems am not the only one who's contacted Xiaomi and been ignored.
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Legacy Wirral Kloppite* 🖐👍 19 #JohnsonOut (@paulgtrainer) reported from Birkenhead, England@VodafoneUK I am trying to cancel an order I made for home broadband, but I cannot seem to be able to contact anyone to sort it. Can you help please?
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Frances Carey 💙 (@Frances_Carey) reported from Birkenhead, England@VodafoneUK #VodafoneTreats God I wish I could be randomly selected for a treat. Anything will do even a smiley face emoji 😬
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Evans (@ballistic1980) reported@VodafoneUK Hi there. I submitted a Network Unlock Code (NUC) request on Wednesday 13th May. Today is 10 working days, which is your maximum official window for manufacturer database checks. I have verified my email address. Please sort this for me!
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THOMAS COULTER (@tcoulter7c) reported@VodafoneUK worst customer service experience ever top up on app wouldn't work lady could barely speak English asked me to spell my whole name and address then told me to go online to top up when I was calling cos online didn't work!!!! Ridiculous
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Walkie-talkie repairs UK (@2_Way_Radios) reported@VodafoneUK Tried to resolve an issue with two people, no joy. Going to use my cooling off period to cancel before you even install my broadband. Very poor service and cable install. #cancel #PoorService
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blu’sfreepalestine (@tyskjamie) reported@VodafoneUK you have the WORST customer service and technical support I have EVER used in my life.
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Heather and Patrick (@HeatheandPat) reported@VodafoneUK Absolutely disheartened by my experience today - can’t get to speak to someone who can do something - everything has to be logged onto the system in the hope they will pick it up. 30+ years as a Vodafone customer is likely to be coming to an end.
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Sanford Charles (@SanfordCha59884) reported@VodafoneUK Using Deloitte LLP, Vodafone-Three argued at Reading Crown Court on the 8th April 2026 that I did not have a Subscriber Service telephone Contract that was taken out on 03 January 2019 after a New Promotion. I had a £20.00 monthly Big Bundle and changed to monthly
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andshar70 💙🐝 (@andshar70) reported@VodafoneUK is there a problem with full fibre I can't get on my work server but emails working ok?
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Paul Jones - Performer/Shooter, Web sites🔞 (@pauljonesAIR) reported@VodafoneUK OK, so, a complaint Phone, with bank cards, lost. No problem, get a new one. I went to the vodafone shop, with my passport and my bank statement. They can't help. They can only order a sim for a lost phone if I have my bank cards. The ones in the phone. That will take a week to replace. They told me to phone customer services. CS were surprised the shop could not help, so put me through security. Which I failed. I even have a 4 digit code? Never used it. My last bill? No idea, because it's a text on my phone. Look at my bank statement? Fair plan, but my LOST PHONE is my 2FA device, so before showing my my statement, my bank will send a text to my phone, the one I don't have any more... They said I failed security and the only option would be a security reset. They'd send me an email. You know what the security reset asks for? a PHOTO of my passport and a PHOTO of my bank statement. You know what is LESS SECURE than a person standing in front of you, with their physical passport and bank statement? A photo of those documents attached to a form. It's almost as though you have not paid attention to what AI image generation can do these days. If you ever need to get a DBS check, they require you turn up, in person , and present physical documents. Not photos. SUGGESTION : If a customer comes to a shop with their passport and bank statement, THAT IS SECURE ID and the shop should be able to order a sim replacement.
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El ⛅️ (@its_just_el_) reported@VodafoneUK customer service is a piss take, my contract has ended and I’ve now received a text to say I have a bill to pay when I have already paid my list bill, but it’s also now not showing me my bills as I’m no longer a customer and I also can’t use the chat bot
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MagivaMark (@MagivaMark) reported@VodafoneUK Tried talking to online agent this morning. As soon as I put my question, they then ignored me and ended the chat!! Tried again and now all agents are busy. Shocking customer service.