Vodafone Outage in Golborne, Borough of Wigan, England

@VodafoneUK your customer service is shocking still waiting for a call back from customer relations following a data protection breech!! 😡😡

Hey @VodafoneUK your twitter support has eclipsed your online and phone support. 👏 you are the worst support team ever.

@VodafoneUK whilst I like your network your 3G is very poor. Before rolling out #5G can you at least make sure you have 4G everywhere beforehand. A lot of my trail journey into Manchester still relies on 3G

@lloydy2410 @VodafoneUK My Son is in Belgium + due to appalling mistakes in roaming charges have wrongly charged £1500 for data, but have cut off his phone so he can’t contact us. I am also a Vodaphone customer was about to renew contract. Appalling customer service @VodafoneUK - sort it out!!!! 😡😡😡

Broadband update: @VodafoneUK still haven’t rectified the issue as promised! Was told Monday, then Wednesday, then guaranteed today and guess what, still nothing. Wife been on hold for 40mins, live chat too busy -#Vodafonedown #Customerserviceweek #poorservice

Probably fair to say @VodafoneUK are by far the slowest to respond to anything on Twitter of the broadband suppliers I’ve dealt with. Really poor customer service which kinda matches what I’ve heard about their service before joining.

@VodafoneUK Fix your app first

@RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.

The @VodafoneUK Broadband App has a support and diags section. Except it requires an internet connection to access it. Which doesn’t help when you require support for why your router can’t get online. Not sure @VodafoneUK thought that one through.

@VodafoneUK the problem is resolved for now and I'll be leaving Vodafone as soon as my contract is up. thanks for replying a day and a half later, kinda proved my point!

@VodafoneUK @GreggsOfficial #VeryMeTuesday would treat @HannahCorneliu1

After giving @VodafoneUK one last chance after they breached GDPR we went into the shop to open another deal and the women in @intuTrafford was ridiculously rude!!!!! So glad we are getting rid of Vodafone after 8 years!!!!

@VodafoneUK absolutely appalled 😧 by the lack of service & the way I’ve just been spoken to by “ Kyle “ in your collections department. I have a few questions regarding my account & all I was told was your account is in collections I can’t do anything. Shocking and disgraceful

Imagine me bigging @VodafoneUK up and they take my postcode down incorrectly. Laughable.

@VodafoneUK my phone has just updated itself and now during phone calls I cannot hear them, they hear me though, had this issue before but can’t remember what solved it! Thanks

I am so disappointed in the customer service I have just received from @VodafoneUK therefore I have ended my contact after 16 loyal years I expected a better service and deal. I wouldn’t recommend Vodafone UK.

@VodafoneUK tomorrow marks 2 weeks as a broadband customer, 1 day service, 3hrs on hold, 4hrs web chat, 4 broken promises (+1 pending). To top it off £26.42 bill paid!

So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.

Interesting that @VodafoneUK say OpenReach confirms a higher minimum speed than @SkyUK are advising I will get as a minimum. On top of that, @VodafoneUK’s own guarantee is higher again too. Maybe I should’ve gone with @VodafoneUK instead. Might cancel @SkyUK not even a week in.

@VodafoneUK Once it begins to let him down I'm sure he'll be on to you

@VodafoneUK - interesting time to do “server updates “- as a potential new customer just walked into your Warrington store but because of said “updates “ they cannot quote me . Strange day time to update your systems #knowyourcustomerprofile

Come on @VodafoneUK I’ve have struggled to contact Tony for some time now and it’s causing major issues....

@VodafoneUK been a broadband customer for one week tomorrow, had service for one day!

@muzicbrew @VodafoneUK It’s fraud, saying they are offering speeds when they are clearly not, iv gone to ofcom about it as im sick of it. And customer service is useless

@muzicbrew @VodafoneUK Past 2/3 weeks now, every evening drops top 2/3 mpbs. They don’t even bother replying to me anymore. There app saying I’m getting speeds of 50 odd. Which I never have. It’s fraud!

@VodafoneUK get your act together!!! 5 months with an issue and still not sorted 😡😡 on the phone yet again!!!

And again @VodafoneUK broadband dropped again!!! This is absolutely shit!!! Sick of it!!

Another day of being on hold trying to get hold of someone @VodafoneUK 7 days and counting, and if you put a complaint in that's ignored too. I only want to change my address for broadband! God only knows why you can't do this online!! #shockingcustomerservice

Love how @VodafoneUK don’t reply after this is 4/5 time in 2 weeks of going down, no apology or nothing! Paying for rubbish!! #vodafonebroadband

@12JaffaCakes @Dead_Silence_31 @VodafoneUK @BBCWatchdog Not sure but I have proof this hasn’t worked for weeks properly so they can kiss my arse if they think I am paying to cancel. They aren’t providing a service.

@VodafoneUK My wife has upgraded her mobile & contract and having issues with the SIM card swap started on 24/08/19. Today... still waiting for the swap to happen & now her old SIM is not working. We’ve contacted Market St. Manchester & no one’s returning our emails/calls.

@VodafoneUK I am literally counting the days until my contract runs out with you #iPhone8 stops working (in Feb) during an #iOS update- @AppleSupport couldn’t fix it & Apple technician diagnosed it as a software fault and said will be covered by 24mth #Vodafone warranty.....

@mossychop @ThreeUKSupport I have just left them and moved to @VodafoneUK 3 are the worst network in the uk.

Supposed to have super fast 2 broadband with @VodafoneUK more like snail pace broadband! Time to change providers, your customer service is awful also!

@VodafoneUK are youse having problems with signal because mine keeps going off an keeps saying no network having to sit with me hands in the air just to get 1 bar back an it’s staying on 3G it’s a joke 😡 it’s gone off twice while typing this and I type quick 😡

@VodafoneUK your online sales are crap on hold for 30 mins about to hang up and you will loose the business

You're quick enough to take the monthly bill @vodafone @VodafoneUK . So get the network back up and running!! #Liverpool

@VodafoneUK you’re actually crap the amount of issues I have with the data not working is beyond a joke! Deffo not staying with you when my contract is up in September

Beware @VodafoneUK are still taking money out of my account 7months after me cancelling my account. I try to contact them, which is difficult when they have deleted my details, yet they still charge me £200 every month. I try to cancel DD, they want to take court action

@VodafoneUK can you tell my why my 4G isn’t working please been down since Saturday night

When you've only joined @VodafoneUK 2 days ago and you're already having issues. It does not bode well for the future 🙄🙄

@VodafoneUK I’ve been doing a transfer of ownership of my number for nearly 2 months now and now I cannot receive calls. 2 hrs+ on the phone today trying to resolve it but still not sorted. #poorservice #complaint #pleasesortit

@VodafoneUK you’re a joke I’m constantly having problems either I have no service or when I do my data doesn’t work.

@WalnutRede @HighSpeedPanda @VodafoneUK Same here. Been with them for yonks but latterly just full of empty promises. Upgrade to an alternate Network.

@VodafoneUK And the age restriction has just been reapplies to my phone even though I didn’t request it. Please remove it ASAP as this shuts down my banking apps etc. Thanks.

@VodafoneUK Ita not that I need help, I’m not 90! It is the iOS differences. As per previous tweet, I got the phone today, if they do not resolve iOS issues within 14 days from today, am I still able to return the device and revert to previous plan

@nunosilvaramos @MishaalRahman @VodafoneUK It's clearly all a marketing thing, their cheapest 5G included unlimited data SIM only deal is £23/mo (not a bad price actually, as I pay £20/mo with @ThreeUK for 4G), but that's capped at 2Mbps. But then they can claim they have the cheapest unlimited 5G plan at £23 of course!

@Ryan_pulford @VodafoneUK I JUST WANT GOOD CUSTOMER SERVICE AND NOT LIES

@VodafoneUK very very slow customer services!! Hanging on the line for ages. Still waiting... poor! 😴

@VodafoneUK please can you confirm how long I’ll be on hold to cancel my contract. It’s been 1.5 hours.

Just spent around an hour trying to cancel my @VodafoneUK BB due to a ridiculous price increase yet after trying to numbers and speaking to an agent on chat I still haven’t managed to cancel ! Top notch service again 👎🏼

@VodafoneUK Have done and you don't help! @VodafoneUK shocking customer service! conning customers and lying to keep customers!!!

@PaulDuxbury I recall an interview with @VodafoneUK & felt discriminated based on age; requested feedback & they had ‘lost’ my notes. My reply to the recruiter, based on what they had done, was I would not want to work for them. Pretty poor candidate experience!

@niamhsnotmad @VodafoneUK I asked exact same question on phone he said yes it will come together 😂 thanks tho al hang fire

@VodafoneUK So the saga continues,I ring to chase up & sort my account,the guy didn’t like my attitude & he has cut my phone off,2 hrs ringing from my wife @TheO2 phone to try & get it reconnected,this is embarrassing for you,this guy needs SACKING I really really wish I’d never joined you!

@VodafoneUK I've had no 4G signal /data all day - help!

@peter__uk @VodafoneUK @CPWTweets I don’t think the customer advisor’s name is kelly either. It’s probably an indian live chat centre advisor using a fake name. They’re lying through their teeth

@Darren_Fitzjohn @jadesharp1992 @VodafoneUK Tempted to cancel and wait for the Black Friday offers!!

@think_brew @AppleSupport You say this, but Calls failing miserably mid call with call failure is also a continual issue on @EE in my area, isn’t an Apple problem and doesn’t happen - for example on same device with @VodafoneUK so it might not actually be an Apple thing if your network has issues.

@VodafoneUK trying to set up a TCLMOVE kids watch and the QR scanner is not working and IMEI says it is invalid so I can’t pair the watch. Obviously the payment part worked perfectly though 🙄