Vodafone Outage in Golborne, Borough of Wigan, England

Not impressed with @VodafoneUK customer support. Been trying to speak to someone online since before 1pm yesterday and only once someone has asked for more info but not came back when I’ve given it. Meanwhile they’re replying to others who messaged them 10 mins earlier.

@drewhill79 @VodafoneUK @MattJConnor @StHKHIS Same here. BT got the 150 mb and it flies. Good support and I stream everything!! Don’t even have normal freeview.

@VodafoneUK terrible customer service tell you to DM them then don't respond #poor

@VodafoneUK are there issues with your network I can’t call or text

@VodafoneUK poor service from Vodafone yet again been trying to get proof of purchase for a couple of weeks and it's not happening, help

@VodafoneUK I am appalled at the service I have been given. I swapped my tariff on Thursday and the phone when off yesterday at 3pm. I have been left with no one being able to contact me. This phone is used for business. I need a resolve.

@LittleEm1989 @EE Go to @VodafoneUK they not bad.

@SamsungUK Had the @VodafoneUK S20+ a day and returned it. Awful experience.

Really want to upgrade my @SamsungMobile s7 edge with Vodafone to a @HuaweiMobile p30 or p30 pro on my @VodafoneUK contract but they're so expensive compared to @O2 :( 7 YEARS a customer, and no deals to be had

Fuming with @VodafoneUK paid to upgrade a few weeks early as my sons current phone is broke. Money taken from bank, email says phone will be with you 2-3 days on 30th march. No phone, contact support who blame covid 19 for delay 😡😠🤬 that's what you get for loyalty

@VodafoneUK It’s working. Unfortunately no good upgrade deals. Does the NHS advantage still offer 15% reduction AS well as the 10% loyalty scheme. This would make it competitive against other providers then. (And only then). Thanks again from a loyal customer.

What a time to inflate everyone’s monthly payments for their phones you horrible rats @VodafoneUK 🤢🤢🤢

The absolute cheek of @VodafoneUK increasing phone bill charges in these times hang your heads! Contract is up in august won’t be renewing!! 👍🏻

@VodafoneUK please for goodness sake can someone help me. This is the third day that I’m not connected to my broadband and the third day I’ll be unpaid as a consequence.

@OpenreachHelp Hi there. Can you help me understand what’s going on with connecting my service. @vodafoneuk are not responding to me at all and I should’ve been connected yesterday. I’m loosing work!

@VodafoneUK @Societyinflames Mine isn’t even connected. Any chance of some uk based support

They can’t get me a free mifi because it would take 4 weeks to get one in the post. But they can send a mobile phone next day and Of COURSE I’d have to pay for both the handset and contract. @VodafoneUK what even is this service.

I appreciate there is a global pandemic and it‘s unfortunate timing that my broadband was due to connect yesterday BUT @VodafoneUK ‘s solution to not having engineers that can fix the broadband (understandable) is to courier me a new phone that I can use as a mobile hotspot.

@VodafoneUK Yet again you never fail to disappoint absolutely shocking service. You can’t even have the decency to get back in touch and respond.

@VodafoneUK But never mind because it doesn’t matter that you can give my number and account information to a total stranger. Not to mention my banking details and also leave me with no network for 2 weeks 😡

@VodafoneUK yet again my wifi has gone down this is ridiculous.

@VodafoneUK @vodafone While removing from the public domain the fact they're doing the square root of **** all to resolve the problem. Or even respond for that matter. Just wait til they try to take next month's payment and find out I've just cancelled the direct debit! 😁

@VodafoneUK Oh, and for anyone considering @vodafone, if you report a problem on here you'll immediately get a response from Tim, the nice but dim not, saying "Hey, let's get your broadband problem sorted, please DM me..." thus giving a rapid and positive response in the public domain 1/2

@VodafoneUK Your service throughout Covid in the UK has been abysmal. Just wanted to let you know. I've consistently had 1-2 drops in connection per day for the last 4 weeks.

@OnePlus_UK Come back when you have the same carrier partnerships as you did with the 6T. Every model since has been relegated to one network each time... I'm a @VodafoneUK customer and won't leave the network, nor do I purchase phones outright (the warranty on a contract is too good)

@VodafoneUK hi can someone please get back to me I have an issue

@VodafoneUK how much does it cost to cancel my phone contract pls. I can’t stay on a phone call for longer than like 10-30 mins before it cuts out and the other person can’t hear me. Sometimes makes it a couple hours but then still goes off. Corona is not the blame so shh

Close call tonight @VodafoneUK issue total internet wipeout. Many things to be reflected on from the supplier. Luckily back up and running albeit with a new phone number that wasn't expected.... Never seen the look of horror face from the kids when Netflix didn't work 😂

@VodafoneUK So after 1 hour waiting for upgrade team. Logged out and chat disconnected. Dont know what has happened to Vodafone but it's not good. Never had this trouble last 2 upgrades but this time not good. Going to look elsewhere!

@VodafoneUK Why is my landline not working, i have done everything on your website and i cant get anyone to talk to apart from robot tobi whochnis of no help, i have lost revenue tonight because of this issue