Vodafone Outage in Golborne, Borough of Wigan, England

@nunosilvaramos @MishaalRahman @VodafoneUK It's clearly all a marketing thing, their cheapest 5G included unlimited data SIM only deal is £23/mo (not a bad price actually, as I pay £20/mo with @ThreeUK for 4G), but that's capped at 2Mbps. But then they can claim they have the cheapest unlimited 5G plan at £23 of course!

@Ryan_pulford @VodafoneUK I JUST WANT GOOD CUSTOMER SERVICE AND NOT LIES

@VodafoneUK very very slow customer services!! Hanging on the line for ages. Still waiting... poor! 😴

@VodafoneUK please can you confirm how long I’ll be on hold to cancel my contract. It’s been 1.5 hours.

Good evening @VodafoneUK. Still not received my call back from Broadband support which was arranged Friday night for Saturday night, then via twitter for Monday night. I'll be calling tomorrow to cancel my 13 day old contract.

@tonyclark71 @ThreeUK I could not get a signal from @VodafoneUK either

@VodafoneUK I’m having connection problems with my data. Nothing is connecting when I put it on. I’m on public WiFi now

@VodafoneUK Well, I phoned up instead, where I was told there was a known issue. So you had issues reported… Anyway it’s all sorted.

@ClaireLouiseutb @EE They are the shittest network in the world @VodafoneUK number 2

@alastairjam @VodafoneUK I've been a contract customer for many a year with them, I'm now going elsewhere.

Oh dear @VodafoneUK, you get my bill wrong, admit it's wrong but then don't correct it. Your complaints team then fail to ring me to discuss my complaint as promised and now you threaten to cut me off for non-payment of the bill which you've accepted is incorrect.

@VodafoneUK called 1.5hrs ago and was told a call back would be 25 mins, it never happened. Called again and told call would take 12-24mins to be answered. Now been on hold 30mins. #poorservice

@VodafoneUK I am having some serious customer care issues.

Thanks to @VodafoneUK call centre, that advised I had to go to store to cancel my phone, I just made the unnecessary trip, to be told, stores can’t cancel the contracts it’s all in the call centre 😊😊😊😊😊😊😊

Fuuuuuumin with @VodafoneUK the one time I wanna use my odeon rewards the app is down and the customer service is awful 😡

@VodafoneUK @VodafoneGroup Thee worst customer service I’ve ever encountered from a provider - constantly on hold, with no resolutions to proposed deals, which have changed in a matter of hours. Terrible service 😡👎🏼

It’s only when your waiting for your new router to work and your stuck on data that you realise how crap your network provider is @VodafoneUK 😫

@VodafoneUK no attempt to assist me - completely disinterested customer service advisor. Loyalty means nothing .

@VodafoneUK Well you could call me as has been promised on two separate issues!!

@MDOG_Manchester @O2 @ThreeUK @VodafoneUK @bt_uk @EE @giffgaff @Plusnet @SkyUK @Tesco I’m with @EE and never had an issue

@SamanthaQuek @VodafoneUK Thats just stupid try calling again different operators tell you different things worth a try

@GlitterAggie @VodafoneUK Rubbish customer service

@ManUtd and @VodafoneUK to install 5G at Old Trafford - this is up to x100 fast then 4G - meanwhile inside Goodison the 4G service from Vodafone is almost non-existing 🙄

Absolutely disgusting customer service from vodaphone from a loyal customer who spends a lot of money with them,They clearly don’t need the custom. @VodafoneUK

@VodafoneUK unbelievable that a guy called Gary actually in your so called customer services dept actually put the phone down on my wife , the most unprofessional and incompetent company I have EVER dealt with ...anyone reading this avoid the company ,go elsewhere for ur contract

@VodafoneUK Vodafone 4g not working in culcheth Warrington today is it down

@VodafoneUK Thanks for your reply Stephen. But you haven’t answered my question. Can you please educate your colleagues not to lie to a customer about a competitor just to get a sale. @CPWTweets #PoorPractice

Love standing in the Vodafone store, being completely ignored... member of staff serving, member of staff in the back! Not even an hello, be with you soon 😡 oh and I’m on o2 WiFi because @VodafoneUK don’t have customer WiFi! Think I’ll just go next door

2/2 also @VodafoneUK I heard the bell ringing in the call centre every time someone gets a customer to sign up for a new contract! There’d be no bells ringing every time someone’s phone arrives as promised!

@VodafoneUK It's ok, the problem appears to be with my handset rather than the network 😢

Not going to lie or exaggerate but @VodafoneUK have to have the customer experience service of any U.K. company, truly broken, poor on the customer effort front and about as accommodating and co-operative as North Korea!! CEO incoming. @NikkiBxxxx

The @VodafoneUK issue couldn’t be resolved but I have to say the support from Scott at Vodafone Social Media this afternoon has been awesome!

****NOTICE**** Unfortunately, we understand due to a @VodafoneUK outage, our card machine isn’t working. @CardSaverLtd are trying to resolve on our behalf but in the meantime it’s cash only in store. Apologies for any inconvenience.

****IMPORTANT**** Unfortunately due to a @VodafoneUK outage our card machine is currently not working. @CardSaverLtd are trying to resolve this on our behalf but in the meantime we can only take cash payments in store today. Please accept our apologies for any inconvenience.

And considering they were told by several people it would work yesterday, and their whole flat is run via internet to make their lives easier with a newborn this really is not acceptable. Poor Carla can’t even watch tv during night feeds as she can only stream tv! 🙃 @VodafoneUK

@VodafoneUK I have sent a DM - I generally hope someone can help me because I’m about to take it to the tribunal 🥴

@VodafoneUK showing once again how incompetent and useless they are when it comes to upgrading! Shocking customer service & management received!

@VodafoneUK My New Years resolution is to sign up to and complete a professional qualification (preferably CIPD) and try to be somebody with a future and options. Yep, that’s it, no more Mr Nobody 🤞

@VodafoneUK i need help & I am fed up of trying to talk to your so called customer service staff

@VodafoneUK customer service levels are a bloody joke, cant believe a word that comes outta their mouths & I wish Id never got involved with them, maybe one day theyll tell the truth & shock us & actually have a call centre with English staff & who know the truth!! #ihatevodafone

@VodafoneUK Just want to say a massive thank you to Stuart in the #VodafoneChorley shop who resolved my issue and made sure my order was sorted for Christmas. Great example of customer services. Thank you.

@VodafoneUK why doesn’t your network work shopping centres. Birchwood mall, Golden Gates mall and Trafford Centre what am I paying for don’t get me started about my Apple Watch where the data don’t work no success getting that fixed

just sat on hold to @VodafoneUK for over an hour to be told the department I wanted closed at 8pm having started my call at 19.20. AWFUL customer service, and kept getting told I'm out of contract so I'll have to wait. I want PAC code to leave, that's all...

@VodafoneUK you think it’s ok to ring me to try and steal my from @ThreeUK this will never happen kindly remove me from you spamming process thank you 😜

Why does my @VodafoneUK app keep force closing been a month now and I can’t get on it still even deleted and re downloaded the app. Anyone having the same problem (iPhone)

@mcgough_martin @VodafoneUK Sorted it today finally on call number 3. Crazy though I've been a customer of theirs for about 10 years now... You'd think that would be worth something

@VodafoneUK It’s ok, we’re going to cancel the contract. Thank you for replying x

So I upgraded my phone with @VodafoneUK on black Friday and still have not received it even after chasing it up last week and now my girl is trying to go from red entertainment to entertainment plus and apparently you get worse deals as a loyal customer than you do as new...

@VodafoneUK I doubt it, the computers are down and apparently my no one is allowed to call me back

Today’s award for the shittiest service to a customer of 30 years goes to @VodafoneUK 🏆🥇🤬🤨 #fuming 😂😂

@VodafoneUK my instagram wont load messages or anything atall unless connected to wifi, everything else works but the option to send images on apps to people does not work either. I have tons of data left so not the issue. Can you assist really annoying considering the cost

@VodafoneUK It is a shame. I've just spent time on the phone with a very helpful chap who has promised to get the issues sorted. You are right though, it is a shame that the likes of me only seem to get a response by calling companies out in public. Thanks for your response anyway.

Get ready for a series of angry tweets about how bad Nantes airport is. 1. The WiFi is so terrible I’m having to use @Mboyd1990’s phone as a hotspot. (This will follow some angry tweets about @VodafoneUK later)

@AimsOnAir @VodafoneUK Don’t understand this - been with Vodafone for years (both personal and business inc overseas) and never had an issue

So much for easier mobile provider switch. @VodafoneUK gave incorrect advice, Mr A still waiting for PAC code, instore staff said he has been lied to by customer services. Pathetic service.

@VodafoneUK are you mucking around with the #4G signal so people have to upgrade to #5G It always worked at work, now sadly it doesn't.

@VodafoneUK I love how quick your customer service is when it’s on a public domain 😍. Just a conversation with a human rather than a machine would be nice

@VodafoneUK your automated voice system sucks.

@SamElliott82 @VodafoneUK It’s awful! I’ve never had so many issues with a company so soon. I’m really tempted to just cancel. Should’ve stayed with @EE 😔

Terrible customer service from @VodafoneUK. Apparently I’ve been put on a business account without my knowledge. Have to present military ID AGAIN in store despite presenting it in the Devizes store when I bought the phone (even have a signed copy but that’s not enough).