Vodafone Outage in Newton-le-Willows, St. Helens, England

@VodafoneUK hi i need to try a new sim as my phone has stopped receiving incoming calls. Will my local shop be able to help ?

@VodafoneUK can you help me with my sim card please

@VodafoneUK I started talking to someone but now has stopped terrible service

@VodafoneUK could some one help me with my phone and bill otherwise I’m cancelling my Direct Debt

2nd night @VodafoneUK broadband is slow and crap, 2nd night of being ignored by them!! Great customer service again... not

@VodafoneUK speed is awful today. Any problems?

Anyone @VodafoneUK ? Could someone at least acknowledge and let me know what time the broadband “team” starts? Numerous phone calls and tweets but nothing from @VodafoneUK so far. Broadband still not connected. Not a good start for a new customer is it?

Hi @VodafoneUK anyone about? Please can someone help with my new broadband connection. Should have been live by midnight last night, still not working. Not ideal when working from home. Booked yesterday off as it was expected, cannot book today off!

@VodafoneUK good morning, is there anyone I can speak to at this time regarding my broadband connection not working? It should have been live yesterday but isn’t working.

Not impressed with @VodafoneUK customer support. Been trying to speak to someone online since before 1pm yesterday and only once someone has asked for more info but not came back when I’ve given it. Meanwhile they’re replying to others who messaged them 10 mins earlier.

@drewhill79 @VodafoneUK @MattJConnor @StHKHIS Same here. BT got the 150 mb and it flies. Good support and I stream everything!! Don’t even have normal freeview.

@VodafoneUK terrible customer service tell you to DM them then don't respond #poor

@VodafoneUK are there issues with your network I can’t call or text

@VodafoneUK poor service from Vodafone yet again been trying to get proof of purchase for a couple of weeks and it's not happening, help

@VodafoneUK I am appalled at the service I have been given. I swapped my tariff on Thursday and the phone when off yesterday at 3pm. I have been left with no one being able to contact me. This phone is used for business. I need a resolve.

@LittleEm1989 @EE Go to @VodafoneUK they not bad.

@SamsungUK Had the @VodafoneUK S20+ a day and returned it. Awful experience.

Really want to upgrade my @SamsungMobile s7 edge with Vodafone to a @HuaweiMobile p30 or p30 pro on my @VodafoneUK contract but they're so expensive compared to @O2 :( 7 YEARS a customer, and no deals to be had

Fuming with @VodafoneUK paid to upgrade a few weeks early as my sons current phone is broke. Money taken from bank, email says phone will be with you 2-3 days on 30th march. No phone, contact support who blame covid 19 for delay 😡😠🤬 that's what you get for loyalty

@VodafoneUK It’s working. Unfortunately no good upgrade deals. Does the NHS advantage still offer 15% reduction AS well as the 10% loyalty scheme. This would make it competitive against other providers then. (And only then). Thanks again from a loyal customer.

@VodafoneUK 5th day in a row where out home Internet goes down between 10pm till past 1am, are there any issues? We can't even turn our lights off as there all alexa controlled!!, help!

@VodafoneUK your ******* home broadband is ****!! 3hrs to watch an hour and 40 min film cause it keeps dropping out! Had no end of issues the last week!! And to think I pay for this ****!!!

@VodafoneUK What is going on with internet connection? Have connection issues since 6pm today

@VodafoneUK I have had no home broadband for 4 days, no response from customer services please help.

@VodafoneUK Thanks for your reply. I should add that the store was empty until my mum went in - so it would have been a matter of putting a mask on only when dealing with an elderly customer.

@VodafoneUK Is your payment systems down? I cannot get onto the website & I have just called automated service and it say's this is down? I want to pay my bill!

@VodafoneUK why haven’t I got phone signal ?

@VodafoneUK please help?!!!!

@VodafoneUK I have spent an hour tonight because the problem didn’t get fixed last night I spent 3 hours on a live chat.

@VodafoneUK Thanks ive spoken to someone who has sorted the problem