Vodafone Outage in Newton-le-Willows, St. Helens, England

@UnitedSheStands @VodafoneUK Vodafone are a shit network anyway customer service has always been bobbins with them lot

Hi @VodafoneUK can you please check the signal and coverage in the #Gateacre area of #Liverpool (postcode to mention L25 5JY), there’s literally no 4G signal in the area and very slow 3G or No Service on iPhone X. Thanks #Vodafone #VodafoneUK 📱

@MDOG_Manchester @O2 @EE @VodafoneUK I have been with them around 15 years too and I can’t even message people sometimes in the city centre. They offer absolutely no help whatsoever just same old bullshit replies

Been on the phone for 28 mins so far trying to cancel my @VodafoneUK broadband. First person says I’ll have to pay £149 to leave despite them not meeting OFCOM regulations, then they back down and say they’ll waive the fee, then transfer me to 2nd Line regarding my speeds!

So now @VodafoneUK say they’ve lifted this cap and I should start to see my speeds go up over the next 24-48 hours. I can’t help but feel like nothing is going to change and my speed won’t go up at all. I’ve got zero confidence in @VodafoneUK when their own directors office ...

. @VodafoneUK are reaching new levels of incompetence. After a complaint regarding slow speeds, the first person at the directors office tells me it’s tough and I’ll never get the speed I was promised. Not happy with this, I follow it up and another person from the office ...

Absolutely unacceptable I have been on live chat for the last 2 days and now and been cut off. Still no closer to getting disconnected @VodafoneUK sort your customer service out! 😡

@VodafoneUK This is a long running issue I’m afraid. I’ve had Steve from your directors office tell me I’ll never get more than 39Mbps due to my distance from the exchange, but Openreach say it’s distance from cabinet and not exchange. I don’t think Vodafone want to investigate it really.

@VodafoneUK Cut the call as I have work. It's madness that you can't go in-store to just cancel a contract. Or it's not made simpler for people wanting to leave. This whole experience has been stressful and I'm very reluctant to recommend Vodafone in the future.

@bt_uk Hi, it’s not about their service ... it’s about yours technically as you’re provided the underlying system that @VodafoneUK use. So even if I changed to you, I’d still be using the same line which they say can’t support over 39Mbps due to my distance from the exchange ...

Disgusting @VodafoneUK just deactivated my secure net which I never asked for. Sneak charge is a nice way to put it. Blatant theft would be more accurate.

I am absolutely fuming waking up an Unsolicited cold call from @EE trying to sell me stuff. I blocked so many numbers and seriously that’s the last straw @EE CANCEL MY CONTRACT!! NOW!! It’s clearly #harassment - @VodafoneUK WOULD NOT TREAT a valued customer this way 😡@ee

@VodafoneUK absolute joke! Persuaded me to upgrade yesterday rather than cancel and you fail to put it through correctly. Spoke to 6 people today and only the last person realised it hadn’t been processed correctly and now I’m not being offered the same deal.

@VodafoneUK - I go live today with my Broadband & have just opened the box to get the router out. I do not know if this was part of the design brief & customer experience you planned, but my - the smell! It is like a new magazine, new car, new book. My first experience is wow!

@VodafoneUK That is the level of service you give, you allow a 10 year old boy to be upset because your lack communication skills by given different information depending on who you speak to.

@VodafoneUK I’ve logged an official complaint now. I’ve wasted so much time on here, your chat and (when i get through) to your phone team only to not actually get anywhere and get the speed I’ve been promised. Hopefully an official complaint will get someone to actually bother.

@VodafoneUK shocking service. I’ve spoken to six advisors and still not fixed the problem. I have been a Vodafone customer for many years with 4 phones well no longer, I am done.

@VodafoneUK Had a call from your broadband team earlier but I wasn’t at home so they gave me a ref number and a phone number to call you back. But your system doesn’t recognise my ref number and now I’m stuck in a queue just trying to speak to anyone. 10 mins so far. Poor.

@VodafoneUK I cancelled my contract but my Spotify has continued. I can’t cancel via the link as my number is no longer on Vodafone. Can somebody cancel it please.

@VodafoneUK your customer service is shocking still waiting for a call back from customer relations following a data protection breech!! 😡😡

Hey @VodafoneUK your twitter support has eclipsed your online and phone support. 👏 you are the worst support team ever.

@VodafoneUK whilst I like your network your 3G is very poor. Before rolling out #5G can you at least make sure you have 4G everywhere beforehand. A lot of my trail journey into Manchester still relies on 3G

@lloydy2410 @VodafoneUK My Son is in Belgium + due to appalling mistakes in roaming charges have wrongly charged £1500 for data, but have cut off his phone so he can’t contact us. I am also a Vodaphone customer was about to renew contract. Appalling customer service @VodafoneUK - sort it out!!!! 😡😡😡

Broadband update: @VodafoneUK still haven’t rectified the issue as promised! Was told Monday, then Wednesday, then guaranteed today and guess what, still nothing. Wife been on hold for 40mins, live chat too busy -#Vodafonedown #Customerserviceweek #poorservice

Probably fair to say @VodafoneUK are by far the slowest to respond to anything on Twitter of the broadband suppliers I’ve dealt with. Really poor customer service which kinda matches what I’ve heard about their service before joining.

@VodafoneUK Fix your app first

@RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.

The @VodafoneUK Broadband App has a support and diags section. Except it requires an internet connection to access it. Which doesn’t help when you require support for why your router can’t get online. Not sure @VodafoneUK thought that one through.

@VodafoneUK the problem is resolved for now and I'll be leaving Vodafone as soon as my contract is up. thanks for replying a day and a half later, kinda proved my point!

@VodafoneUK @GreggsOfficial #VeryMeTuesday would treat @HannahCorneliu1

After giving @VodafoneUK one last chance after they breached GDPR we went into the shop to open another deal and the women in @intuTrafford was ridiculously rude!!!!! So glad we are getting rid of Vodafone after 8 years!!!!

@VodafoneUK absolutely appalled 😧 by the lack of service & the way I’ve just been spoken to by “ Kyle “ in your collections department. I have a few questions regarding my account & all I was told was your account is in collections I can’t do anything. Shocking and disgraceful

Imagine me bigging @VodafoneUK up and they take my postcode down incorrectly. Laughable.

I am so disappointed in the customer service I have just received from @VodafoneUK therefore I have ended my contact after 16 loyal years I expected a better service and deal. I wouldn’t recommend Vodafone UK.

@VodafoneUK tomorrow marks 2 weeks as a broadband customer, 1 day service, 3hrs on hold, 4hrs web chat, 4 broken promises (+1 pending). To top it off £26.42 bill paid!

So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.

Interesting that @VodafoneUK say OpenReach confirms a higher minimum speed than @SkyUK are advising I will get as a minimum. On top of that, @VodafoneUK’s own guarantee is higher again too. Maybe I should’ve gone with @VodafoneUK instead. Might cancel @SkyUK not even a week in.

@VodafoneUK Once it begins to let him down I'm sure he'll be on to you

@VodafoneUK - interesting time to do “server updates “- as a potential new customer just walked into your Warrington store but because of said “updates “ they cannot quote me . Strange day time to update your systems #knowyourcustomerprofile

Come on @VodafoneUK I’ve have struggled to contact Tony for some time now and it’s causing major issues....

@VodafoneUK been a broadband customer for one week tomorrow, had service for one day!

@muzicbrew @VodafoneUK It’s fraud, saying they are offering speeds when they are clearly not, iv gone to ofcom about it as im sick of it. And customer service is useless

@muzicbrew @VodafoneUK Past 2/3 weeks now, every evening drops top 2/3 mpbs. They don’t even bother replying to me anymore. There app saying I’m getting speeds of 50 odd. Which I never have. It’s fraud!

@VodafoneUK get your act together!!! 5 months with an issue and still not sorted 😡😡 on the phone yet again!!!

And again @VodafoneUK broadband dropped again!!! This is absolutely shit!!! Sick of it!!

Another day of being on hold trying to get hold of someone @VodafoneUK 7 days and counting, and if you put a complaint in that's ignored too. I only want to change my address for broadband! God only knows why you can't do this online!! #shockingcustomerservice

Love how @VodafoneUK don’t reply after this is 4/5 time in 2 weeks of going down, no apology or nothing! Paying for rubbish!! #vodafonebroadband

@12JaffaCakes @Dead_Silence_31 @VodafoneUK @BBCWatchdog Not sure but I have proof this hasn’t worked for weeks properly so they can kiss my arse if they think I am paying to cancel. They aren’t providing a service.

@VodafoneUK My wife has upgraded her mobile & contract and having issues with the SIM card swap started on 24/08/19. Today... still waiting for the swap to happen & now her old SIM is not working. We’ve contacted Market St. Manchester & no one’s returning our emails/calls.

@VodafoneUK I am literally counting the days until my contract runs out with you #iPhone8 stops working (in Feb) during an #iOS update- @AppleSupport couldn’t fix it & Apple technician diagnosed it as a software fault and said will be covered by 24mth #Vodafone warranty.....

@_samloader @VodafoneUK Y u never send me any gifts 7 years and nothing not even valentines card.yyyyyyy

@VodafoneUK tweeted yesterday thinking I would get some acknowledgement but no, just another example of the poor customer service for loyal customers #doesntpaytostay #CustomerExperience #vodafonedontcare

.@VodafoneUK have STILL not responded to my complaint (nor sent me my phone), even ignoring a DM that their own social media lackey asked me to send...

@VodafoneUK a week on still waiting for Laura Jenkins to call me after being promised a call by her. What a poor show

I spoke too soon @VodafoneUK is full of shit.

@UnitedSheStands @VodafoneUK I’ve known how brutal they are for years and years. I don’t know how they even have enough of a customer base to keep going. They’re abysmal. I recommend either EE or 3 in England depending on which have the better deals.

@VodafoneUK #VeryMeRewards cut down on worrying so much!

@VodafoneUK #VeryMeRewards New Year’s resolution is to get fitter & be able run 5km in under 21mins by April 18th (current time 25)

@VodafoneUK whys my wifi not working ya bandits

On Vodafone live chat for about an hour and half trying sort out a new contract....get through to the sales team to help with a “better deal”. Then the person I’m speaking to just stops responding.... after so long 🤬😂 Nice one @VodafoneUK....🙃👍🏻