Vodafone Outage in Roby, Knowsley, England

@VodafoneUK being a small business customer with you and give on no end of problems and lies owed money from you

Bit shit when you ring @VodafoneUK for an upgrade and you get transferred to onecom who try and shaft you with awful deals.

@VodafoneUK @VodafoneUKhelp Hi I need a phone call what I've made down loaded how do i go about it

@VodafoneUK can you tell my why my 4G isn’t working please been down since Saturday night

@WalnutRede @HighSpeedPanda @VodafoneUK Same here. Been with them for yonks but latterly just full of empty promises. Upgrade to an alternate Network.

@Ryan_pulford @VodafoneUK I JUST WANT GOOD CUSTOMER SERVICE AND NOT LIES

@PETERWELLING4 @VodafoneUK To be honest pete, i just wanted to kinda let them know, and maybe get myself a little extra few GB next month 😉 but loadsa people jumped on, so obviously good few issues bud. Ps welcome back 🤣🤣🤣

Good evening @VodafoneUK. Still not received my call back from Broadband support which was arranged Friday night for Saturday night, then via twitter for Monday night. I'll be calling tomorrow to cancel my 13 day old contract.

@VodafoneUK I’m having connection problems with my data. Nothing is connecting when I put it on. I’m on public WiFi now

@VodafoneUK Well, I phoned up instead, where I was told there was a known issue. So you had issues reported… Anyway it’s all sorted.

@alastairjam @VodafoneUK I've been a contract customer for many a year with them, I'm now going elsewhere.

Oh dear @VodafoneUK, you get my bill wrong, admit it's wrong but then don't correct it. Your complaints team then fail to ring me to discuss my complaint as promised and now you threaten to cut me off for non-payment of the bill which you've accepted is incorrect.

@VodafoneUK I am having some serious customer care issues.

Thanks to @VodafoneUK call centre, that advised I had to go to store to cancel my phone, I just made the unnecessary trip, to be told, stores can’t cancel the contracts it’s all in the call centre 😊😊😊😊😊😊😊

Fuuuuuumin with @VodafoneUK the one time I wanna use my odeon rewards the app is down and the customer service is awful 😡

It’s only when your waiting for your new router to work and your stuck on data that you realise how crap your network provider is @VodafoneUK 😫

@VodafoneUK no attempt to assist me - completely disinterested customer service advisor. Loyalty means nothing .

@_Chris_Hurst_ @tompill83 @VodafoneUK I'm not paying £46 mate, I'm a business customer too & I wanna keep spotify

@VodafoneUK the sim swap has been done over the phone but she is not tech savvy and I deal with all her issues but am not allowed to sort things for her. I appreciate there's privacy laws etc but there should be a system in place for this kind of situation

@VodafoneUK @VodafoneUK just got off the phone from your so called customer services, I’ve been screamed at by two of your Scottish call handlers, absolutely unacceptable. Probably the worst behaviour from call handlers that I have ever heard of!

@VodafoneUK dreadful dreadful customer service!

@VodafoneUK just got off the phone from your so called customer services, I’ve been screamed at by two of your Scottish call handlers, absolutely unacceptable. Probably the worst behaviour from a call handler that I have ever heard of!

@SamanthaQuek @VodafoneUK Thats just stupid try calling again different operators tell you different things worth a try

@GlitterAggie @VodafoneUK Rubbish customer service

@ManUtd and @VodafoneUK to install 5G at Old Trafford - this is up to x100 fast then 4G - meanwhile inside Goodison the 4G service from Vodafone is almost non-existing 🙄

@VodafoneUK Thanks for your reply Stephen. But you haven’t answered my question. Can you please educate your colleagues not to lie to a customer about a competitor just to get a sale. @CPWTweets #PoorPractice

@VodafoneUK St. Helens store, to be honest its not the first time. I’m sure you can check cctv, I appreciate the assistant was serving another customer, but for him to not even acknowledge me or ask for the member of staff to come out and serve me is appalling. I left the store in the end 😡

Love standing in the Vodafone store, being completely ignored... member of staff serving, member of staff in the back! Not even an hello, be with you soon 😡 oh and I’m on o2 WiFi because @VodafoneUK don’t have customer WiFi! Think I’ll just go next door

@VodafoneUK It's ok, the problem appears to be with my handset rather than the network 😢

****NOTICE**** Unfortunately, we understand due to a @VodafoneUK outage, our card machine isn’t working. @CardSaverLtd are trying to resolve on our behalf but in the meantime it’s cash only in store. Apologies for any inconvenience.

****IMPORTANT**** Unfortunately due to a @VodafoneUK outage our card machine is currently not working. @CardSaverLtd are trying to resolve this on our behalf but in the meantime we can only take cash payments in store today. Please accept our apologies for any inconvenience.

And considering they were told by several people it would work yesterday, and their whole flat is run via internet to make their lives easier with a newborn this really is not acceptable. Poor Carla can’t even watch tv during night feeds as she can only stream tv! 🙃 @VodafoneUK

@VodafoneUK showing once again how incompetent and useless they are when it comes to upgrading! Shocking customer service & management received!

@VodafoneUK My New Years resolution is to sign up to and complete a professional qualification (preferably CIPD) and try to be somebody with a future and options. Yep, that’s it, no more Mr Nobody 🤞

@VodafoneUK i need help & I am fed up of trying to talk to your so called customer service staff

@VodafoneUK customer service levels are a bloody joke, cant believe a word that comes outta their mouths & I wish Id never got involved with them, maybe one day theyll tell the truth & shock us & actually have a call centre with English staff & who know the truth!! #ihatevodafone

@VodafoneUK why doesn’t your network work shopping centres. Birchwood mall, Golden Gates mall and Trafford Centre what am I paying for don’t get me started about my Apple Watch where the data don’t work no success getting that fixed

just sat on hold to @VodafoneUK for over an hour to be told the department I wanted closed at 8pm having started my call at 19.20. AWFUL customer service, and kept getting told I'm out of contract so I'll have to wait. I want PAC code to leave, that's all...

@VodafoneUK It’s ok, we’re going to cancel the contract. Thank you for replying x

So I upgraded my phone with @VodafoneUK on black Friday and still have not received it even after chasing it up last week and now my girl is trying to go from red entertainment to entertainment plus and apparently you get worse deals as a loyal customer than you do as new...

@VodafoneUK I doubt it, the computers are down and apparently my no one is allowed to call me back

Today’s award for the shittiest service to a customer of 30 years goes to @VodafoneUK 🏆🥇🤬🤨 #fuming 😂😂

Can't believe @VodafoneUK can't match a different offer I have seen elsewhere so will leave to get it...ironically the offer is with @VodafoneUK too!! No reward for loyalty after 25 years service it seems AND I have 5 accounts with them too!!

@VodafoneUK My mobile battery life runs down quicker if I enable wifi so I don't use it much I would have to have phone on charge all the time to use it

@VodafoneUK it appears that although the area I live in has a great signal, inside the house its poor and cuts out. A sure signal device is not suitable because the area I live in has a great signal. Don't know what to do as need a good signal always

@DandG_Support Have DMd you full details. Utterly ridiculous that every monthly renewing policy holder can't book a repair on that date because your system is defunct!!! 2hrs of phone calls on 0800 which I hope are also free on my @VodafoneUK network or you're getting the bill! Sort it out D&G

It's taken me over 12months to get 2 SIM data packages cancelled off my @VodafoneUK account which I didn't want or need but was charged for even though i've been asking for it to be cancelled on many occasions either when I phoned up, had live chat or messages, awful service!

At this moment of time I'm regretting ever getting a contract with @VodafoneUK they don't listen to customers and keep taking money even though I've phoned up many times and told them to cancel the product 😡😡

@VodafoneUK I can't understand the website help I will have to try and sort it on Monday

@VodafoneUK Yes it's all set up and was working properly unless when I moved it from my router to my virgin modem/router is stopped. I wasn't sure which to attach it to as I run my virgin broadband through my own network router

@remraFneB @VodafoneUK @iD_Mobile_UK @EE Damn g seems like you on some weird shit, you should change dealer 😂

2019-08-22 16:40:03 -Download (Mb/s): 6.97 -Upload (Mb/s): 10.10 -Ping (ms): 41.30 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@VodafoneUK hi bought a sim for while I was away in turkey.. 25 quid a month on a payg no contact. I want to now cancel !! but if possible maybe just downgrade as I’d like to keep the sim

@VodafoneUK No service in CV10 for months hundreds complaining. Ask your own vodaphone shop in Nuneaton. Please do not ask me for details again, I and others have supplied them. Please do something.

@VodafoneUK But you can't! If even you are confused about it then it's definitely a misleading advert. It's not until three screens in on the customer journey that you get a vague clue that you can't. (assuming you scoll down below the "click me" buttons!)

I never believed when people said that @VodafoneUK cares only about new customers and the existing ones they don't want to help at all or "can't". Today was the first time when advisor was rude incompetent and in the end I end up with nothing. Spend 4 hours on phone -for nothing

@VodafoneUK @HuaweiMobileUK phones been away for a week. Came back today "repaired" with a battery at 100%. Picked up at 12 o'clock. And then it's down to 74% within 4 hours!! Reinstalled 4 apps in that time and made 5 minutes worth of calls. Terrible quality from the battery.

@VodafoneUK After multiple online chats and phone calls with Vodafone’s tech team, my Apple Watch series 4 is still unable to be linked to my data and iPhone 6s Plus. I have reset my phone and watch, gone round in circles until I’m fed up with it!! Only option is to cancel.

@OpenreachHelp tells @VodafoneUK that I need to ask for line renewal, gives me number. Calls number just to be told they dont deal with customers and to go back to Vodafone. Fantastic system you got here, must resolve so many issues.

@VodafoneUK ....also told that they can resubmit the order but you get a free amazon echo dot now. No use to me as I have a few alexas already. Very disappointed at the lack of communication and not honouring deals. Not a good start to a new customer🙁