Vodafone Outage in Wallasey, Metropolitan Borough of Wirral, England

Poor customer service and lack of engagement with my problem that they’ve caused by not merging my bills, wrong timescales, lies after lies and incompetence,causing great distress and anxiety - @VodafoneUK @N5JFY @BoxmeerJean

@VodafoneUK are inconsistent with their advice😡 I have been waiting for my account to be sorted and been told many lies- their staff don’t seem to be connected and engaged with customer issues - my journey has been a nightmare - very disappointed maybe the Ombudsman Services can

@VodafoneUK Hey Vodafone how can I get a free coffee from Costa? All other 3 family members of my 10GB Red Extra Plan get the offers on the app but I never get them.

@VodafoneUK Servers down again joke

Gotta give it to @VodafoneUK, the only company I know who can tell you there is no problem in your area, when neither mine nor my partners phones have any signal, and my partners broadband are down, and all there advises are either busy, or telling me there’s no issue, nice one

@VodafoneUK are there issues with your network I can’t call or text

@VodafoneUK poor service from Vodafone yet again been trying to get proof of purchase for a couple of weeks and it's not happening, help

Whatever you do think twice before joining @virginmedia it might look fast on paper but the 100mbs service is running slow in Kirkby when it runs at all. Customer service just blames Covid @VodafoneUK gave me prices really quickly by a lovely lady working from home

@virginmedia all about the money not about the service. In Kirkby Merseyside we have had a lot of outages since March and you are ignoring my requests for help by email, chat, FB, Twitter and don’t answer the phones. @VodafoneUK uk answered my web chat straight away

@VodafoneUK It’s working. Unfortunately no good upgrade deals. Does the NHS advantage still offer 15% reduction AS well as the 10% loyalty scheme. This would make it competitive against other providers then. (And only then). Thanks again from a loyal customer.

What a time to inflate everyone’s monthly payments for their phones you horrible rats @VodafoneUK 🤢🤢🤢

The absolute cheek of @VodafoneUK increasing phone bill charges in these times hang your heads! Contract is up in august won’t be renewing!! 👍🏻

@VodafoneUK absolutely appalling... contract with unlimited data and you turn the data off 🙈🙈🙈 couldn’t make it up how disgraceful the service is... 2 x 40 minute plus phone calls to be told to go into store tomorrow! Do you think your customer have no lives 😡

@ser_run80 🔔🔔🔔🔔🔔 it’s your “it’s nearly Friday which means @VodafoneUK #verymerewards are about to come out...!!!! “ alert. Public service... DONE.

@VodafoneUK can you advise why I’m supposed to have 4G and yet it never works, the signal is absolutely awful

@Lucyferrr @VodafoneUK @AmazonUK Vodafone are Satan's network.

Hi @VodafoneUK can you please check the signal and coverage in the #Gateacre area of #Liverpool (postcode to mention L25 5JY), there’s literally no 4G signal in the area and very slow 3G or No Service on iPhone X. Thanks #Vodafone #VodafoneUK 📱

Absolutely unacceptable I have been on live chat for the last 2 days and now and been cut off. Still no closer to getting disconnected @VodafoneUK sort your customer service out! 😡

@VodafoneUK Cut the call as I have work. It's madness that you can't go in-store to just cancel a contract. Or it's not made simpler for people wanting to leave. This whole experience has been stressful and I'm very reluctant to recommend Vodafone in the future.

Avoid @VodafoneUK if you're looking for an Android phone, you'll never ever receive updates!

@rysportsnews @VodafoneUK Absolute joke, if you can cancel I would this is a common occurrence with Vodafone

@VodafoneUK Once again the landline is broken again... Can't make or receive calls, phone has engaging tone and the broadband is also off. Can this issue ever be resolved? Since March 2020. Line is fix and within a few hours, it goes off again. Terrible network

@VodafoneUK is your broadband down by any chance?

@VodafoneUK how do I leave you I'm still in contract but you're service isnt for me I'm down with dial up speeds.

@VodafoneUK I deeply regret singing a 24 months contract with you guys. We have been having problems with the so called amazing broadband for months and months and no one is taking the trouble to resolve that. You don't even respond to complaints! Absolutely disgusting!

@VodafoneUK Overpriced for what is being offered - a mobile which costs around £150 to buy SIM-free and only 2GB of data per month. Having been a Vodafone customer for a few years now, I am finding you are overpriced.

@VodafoneUK hey guys. What's going on with the home broadband, just got home from a night shift and there's no internet. Been on the phone for 30 mins so far. Has there been a mass outage?

Dear @O2. Your international help desk number +44 3448090202 does not answer neither takes any answers despite charging me heavily. Your agents are thieves who’ve robbed me my money. Your company is a bloody disaster. Answer your ******g phones at least. @TheO2 @VodafoneUK

@VodafoneUK Thank you for your response - Please ensure that any rep we speak to has a clear line and doesn't hang up on us - because we've been told by you that you want help and caused more grief

@VodafoneUK @TaffyKate @wrexham Vodafone have looked into and come back with rubbish. My signal was perfect until. August and now in intermittent. Two of us in one household same problem on different phones.