Vodafone Outage in Sandbach, Cheshire East, England

@VodafoneUK I have even tried to close the account and offer a minimal repayment as she has never had a debt in her life. I now have a very upset and stressed mum about to go back to chemo with this hanging over her. Excellent service for your long term customers 👏🏻👏🏻👏🏻

Well that's ******* stupid!!! I'm sure theres alot of people who are with @VodafoneUK that are struggling atm financially and I just get an email telling from april my plan(s) will be going UP by 2.5% Are you actually joking me right now. 🤬

@VodafoneUK ******* took you 24hrs to reply your a joke

@Graham21 @VodafoneUK I have the exact same problem with my 4g. Not being working the last four days

@VodafoneUK still down in stoke, come sort it out beyond a joke 12hrs now

Why is the @VodafoneUK network down, or is it just me

@VodafoneUK my New Years resolution is to walk/run after losing a leg last year #VeryMeRewards

@aj_180 @VodafoneUK I'm now on private fibre that is not a BT or Virgin service but rather kcom. My router and connection has been 100% since May. Only reboot was a fw update. And I've not had to call support yet. I gladly pay the premium price for a brilliant service.

@aj_180 @VodafoneUK Even though terms state free disconnect if they can't supply new house. Apparently another trip to a store who didn't know what to do and eventually refunded. Oh and prime contact... Total shit. Never been able to speak to "mine"

@aj_180 @VodafoneUK Furthermore I moved house they couldn't supply new address. They told me that I'd have to go to a store to cancel a service I took out online... Went to store, got told this is a phone shop not bb... Phoned eventually got cancelled. Still tried to charge me disconnect fee

@aj_180 @VodafoneUK I bought a draytek vdsl router in the end. Expensive, but solved my connection issues out. Their router is a pos. Wan side disconnections was apparently my WiFi in the house according to their technical support, even though they screen shared and saw the logs showing wan drops

@aj_180 @VodafoneUK Don't get your broadband with them either. Dial up is more reliable. I went back to them 2 years ago. Wish I never. Good job contracts due up soon

@VodafoneUK by far the worst company for customer service. 4 days of calling in to try solve my issue, every agent giving a different message and still I cannot log into my account despite false promises. Easier to get blood from a stone than fix an issue with this company 🤬

Someone else please tell me that @VodafoneUK are the worst company they’ve ever dealt with .... 4 days in, 6 hours accumulative on the phone and still no further on with my issue for both broadband and phone signal. It’s a shambles.

@VodafoneUK @OmbudServices seems only get help if you have a friend working for you #poorcustomerservice #dontgowithvodafone

@VodafoneUK @OmbudServices been in dispute since Nov last year, promised numerous times the issue had been solved I left Vodafone in July but still receiving bills/debt collector letters on accounts & items I have never had #getitsorted #poorcustomerservice #nevergowithvodafone

@VodafoneUK you need to sort out your shizzle! Was on verge of defecting from my network to you but #changeofplan #stayingput

@VodafoneUK I’ve spent 3+ weeks of my life speaking to people who haven’t a clue what they are doing really don’t fancy wasting any of my time !!!! Will never recommend your service to ANYBODY !!!!

@VodafoneUK So you actually going to respond to the DM or do I have to add more ignorant staff to my complaint.

Sunday @VodafoneUK live chat: do this if it doesn't work in 24hr call back Monday Me:didn't work escolate please V: no do this call back in 24hr *Me raises a complaint as v staff slags me off forgetting put on mute* Me: you call me back in 24hrs manager: ok Tuesday (No call back)

@amarujala,for more than 24 hours I am suffering cos of Vodafone. Yesterday bought a new connection,still not activated.The company is not even taking any action in this despite of multiple reachout attempts.Pathetic service #Vodafone @VodafoneIN @VodafoneUK @VodafoneGroup

@VodafoneUK It's a server side issue not mine! Check out the webpage on your website, it's showing the backbone software, not the front end!

Moving into a third week with no internet thanks to @VodafoneUK Not exactly a great service during this period of lockdown and wfh 🤨

Vodafone : adamancy of not solving customer issues , Vodafone : non activation of new connection ,Vodafone : adamancy of not dialing to customer. Regret to opt for Vodafone @VodafoneUK @VodafoneIN @VodafoneGroup #VodafoneIdea #Poor service

@VodafoneUK I'm spending about a pound a minute because your App isnt letting me buy internet bundles. Please help!!! Burned through more than £20 in 24 hours

@VodafoneUK update please, we have no service but my app is telling me I have internet etc, it has been intermittent for nearly a week now, PH8 0EG.

@VodafoneUK further more; the only reason I'm having to do this is because you guys messed up my first order, and cancelled my second order without even telling me. Hopefully the third progresses without issue but this is farcical.

@VodafoneUK What use is an order tracker that 1) doesnt work, reCAPCHA times out after completing it and clicking 'track order' 2) order tracker in my account that doesnt take me to the order I selected. Select order placed on 20th May 2020 and show me the details of a 2015 order

@VodafoneUK In case anyone is wondering it's Day 6 and still no internet. Friday 22nd May I'm told 72 Hours to fix. Tuesday 26th May I'm told fix by 11pm. Here we are again...🦄

@a_westmacott @VodafoneUK It never said key workers it said nhs staff