Vodafone Outage in Middleton, Borough of Rochdale, England

@VodafoneUK you’re actually crap the amount of issues I have with the data not working is beyond a joke! Deffo not staying with you when my contract is up in September

@VodafoneUK good to see Vodafone responding to customer complaints, what a horrible organisation

Beware @VodafoneUK are still taking money out of my account 7months after me cancelling my account. I try to contact them, which is difficult when they have deleted my details, yet they still charge me £200 every month. I try to cancel DD, they want to take court action

@VodafoneUK I have no broadband again for the 100th time since joining Vodafone. I have been on hold for 34minutes and yet to speak to a single person. The worst broadband service I have ever received!!

@VodafoneUK @aj90ar If you prided yourselves in putting customers first you wouldn’t be rolling out 5G as that’s pretty bad for your customers health...

When you've only joined @VodafoneUK 2 days ago and you're already having issues. It does not bode well for the future 🙄🙄

@VodafoneUK I’ve been doing a transfer of ownership of my number for nearly 2 months now and now I cannot receive calls. 2 hrs+ on the phone today trying to resolve it but still not sorted. #poorservice #complaint #pleasesortit

@VodafoneUK you’re a joke I’m constantly having problems either I have no service or when I do my data doesn’t work.

@VodafoneUK Just one. Just after my old supplier cut me off when the order went through I got a text from the sales guy I had been dealing with indicating that my current line is ADSL which you guys don’t support. Is it just going to be a case of an engineer 1/2

This was NOT made clear to me when I signed up and it was certainly not made clear to me that my current provider would it me off instantly leaving a massive (nearly 2weeks potentially) gap in service) not pleased @VodafoneUK, not pleased at all

@nunosilvaramos @MishaalRahman @VodafoneUK It's clearly all a marketing thing, their cheapest 5G included unlimited data SIM only deal is £23/mo (not a bad price actually, as I pay £20/mo with @ThreeUK for 4G), but that's capped at 2Mbps. But then they can claim they have the cheapest unlimited 5G plan at £23 of course!

@VodafoneUK very very slow customer services!! Hanging on the line for ages. Still waiting... poor! 😴

@VodafoneUK @ODEONCinemas It's long pending treat to take Mrs without kids :(

@tonyclark71 @ThreeUK I could not get a signal from @VodafoneUK either

Terrible customer service from @VodafoneUK this morning - 1st day for me out of contract and was a simple Enquiry but the advisor could not care less- sounds like I’m taking my business elsewhere then !

@VodafoneUK To Whom It May Concern, I would like to register my utmost disappointment and anger at the customer service I haves received from Vodafone. I have been waiting for my NUC code since May 8th and have been lied to several times by representatives of the company.

@ClaireLouiseutb @EE They are the shittest network in the world @VodafoneUK number 2

@VodafoneUK called 1.5hrs ago and was told a call back would be 25 mins, it never happened. Called again and told call would take 12-24mins to be answered. Now been on hold 30mins. #poorservice

@VodafoneUK I ordered a new upgrade yesterday afternoon. Was advised it would be delivered today but nothing has come. Great service 👍

@VodafoneUK I really didn't wanted to name the store but wanted to just feedback so that you can put some emphasis on this matter. However , after waiting for simswap to complete, only just realised from speaking to your customer service team your store have just make me suffer more.

@Grizzlygherkin @VodafoneUK @BBCNews @MoneySavingExp @VodafoneGroup @WhichUK @BBCWatchdog Depend how you see it. I was just standing on counter and from there I can see full details. If you know bit about GDPR the. You should know that how to keep the customer data. Clearly you can not have it laying around the desk #unattended

@VodafoneUK Hi. Can I raise an official complain about this Wilmslow store. I went for swim swap and they gave me some card too. But later when they found out about this issue , they have cancelled the sim swap and left wrong notes on account. I didn't not expected this customer service

@VodafoneUK @VodafoneGroup Thee worst customer service I’ve ever encountered from a provider - constantly on hold, with no resolutions to proposed deals, which have changed in a matter of hours. Terrible service 😡👎🏼

Just wanted to say that Andrew at the @VodafoneUK customer service team has just been an absolute star on the call I’ve just had with him

@thegourmetgays @VodafoneUK @EE FIX IT @VodafoneUK (4 bloody days trying to work it out)

@VodafoneUK Well you could call me as has been promised on two separate issues!!

@VodafoneUK why can you give away loads of freebies but can’t offer a loyal customer with 3 contracts a discount when upgrading. Really disappointed, no upgrade today for me 😢😢

@MDOG_Manchester @O2 @ThreeUK @VodafoneUK @bt_uk @EE @giffgaff @Plusnet @SkyUK @Tesco I’m with @EE and never had an issue

@YounyLinda @VodafoneUK Hi Linda, do you have the My Vodafone app on your phone. There's a chat line on there and they resolved a problem for me.

Extremely slow buffering @NetflixUK is making me want to kill @VodafoneUK for providing a shitty internet service!#FirstWorldProblems #lol #broadband

@VodafoneUK That’s no help

@MikAlexH Just been told @VodafoneUK are shit here too...

@GR33NIE @VodafoneUK Just get a mates phone and do a Speedtest. O2 had amazing coverage in Manchester, but as so many people connected to the masts it was awful.

Not the 1st time @VodafoneUK have taken money out of my account. Phoning to rectify these mistakes are unbelievably frustrating & mostly a waste of time.I was told my account was credited & wouldn’t happen again,#wrong 😡 The customer service is a joke. #Vodafone @VodafoneGroup

@VodafoneUK can you confirm this number is you guys, upgraded but very strange service and behaviour since: 0800 098 7937

How am I ever going to get in touch with @VodafoneUK 😡 I never will!!!

2/2 also @VodafoneUK I heard the bell ringing in the call centre every time someone gets a customer to sign up for a new contract! There’d be no bells ringing every time someone’s phone arrives as promised!

The @VodafoneUK issue couldn’t be resolved but I have to say the support from Scott at Vodafone Social Media this afternoon has been awesome!

@SuzanneEvans1 @VodafoneUK @ThreeUK @VodafoneUK are the worst company I have ever dealt with, it will do whatever it can to make money and will likely use this as a convenient reason. I recommend you switch ASAP

@VodafoneUK #Shocking #poor #CustomerService trying to cancel a 30 day SIM only #Contract 1hour a day for 3days still not cancelled. #incompetent #company & #staff #getitsorted #badcustomerservice #wednesdaythoughts #

Most mobile providers now offer 'Internet calling' which means mobile signals via Internet. If you don't have a mobile signal your broadband will carry texts and calls. Therefore if you can shop online, you can recieve a text! @BBCNaga @Moneybox @O2 @VodafoneUK @EE

@KeejayOV2 It on my telly. My internet is so poor grrrr @VodafoneUK broadband

@VodafoneUK you and I are going to seriously fall out. Your service is shocking. Had internet with you since last June and we’ve not had a single month where that hasn’t been a problem. Getting sick of it.

@VodafoneUK your broadband is down! Have some customer relations advice and SAY SOMETHING ABOUT IT

@VodafoneUK I have sent a DM - I generally hope someone can help me because I’m about to take it to the tribunal 🥴

@VodafoneUK @VodafoneCS Can someone with authority to cancel my contract please call me! It is now 10days since I made you aware of issues and addition additional charges to my account is the final straw!! #UtterlyUseless

@VodafoneUK 4G not working very well. M22 postcode

@VodafoneUK And the worst app award goes to @VodafoneUK coz of #verymerewards

That's how much they cared. Never rang back @VodafoneUK

It's official this is the worst customer experience ever. A month of poor service and incompetence. And this to a customer of 30 years! Thank you @VodafoneUK

@VodafoneUK I've lost count how many times ive had to do this. You will sort it then it will be fine for 2-3 weeks, Then it will slow down again, then someone on voda twitter will want a DM then you sort it AGAIN and so on. I've gave up, youre simply not doing the terms of the contract 50mps

2019-08-22 21:30:03 -Download (Mb/s): 5.72 -Upload (Mb/s): 4.98 -Ping (ms): 37.46 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@VodafoneUK @techradar The only award Vodafone should win is most useless network. Still trying to get problems sorted out. Every time I mention a letter of dead lock, it’s oh we will get it sorted (NOT).

Great quick service from the guys at Derby Intu @VodafoneUK tonight, after days of issues with my phone and hours spent online to the helpline without success it was sorted in store in around ten minutes !! Fantastic customer service , thank you 👍

@VodafoneUK wifi outage in my area ALL day and no signs of it getting fixed. Cell service and data has been spotty as well and I have work to do ! Please fix

@VodafoneUK @VodafoneUK Vodafone This is the worst customer service I've experienced since you sold me broadband and set it up in neighbours house instead of mine.

@GMelchett @VodafoneUK Husband had similar issue today - could hardly understand person on customer services who repeatedly said he’d have to take phone to shop and have it reset and lose all content! Went online and following instructions sorted it himself - totally untrained “help” desk!

@VodafoneUK @O2 V, I left you because your loyalty to customers who've been with you was also pants and you couldn't match a deal I was getting on an outside mobile site. But at least I got a better signal in certain places. #allasbadaseachother

@VodafoneUK fibre is by far the worst fibre Internet on the market, I'm supposed to be guaranteed 50mbps with a max of 75mbps. I'm currently getting 2.3mbps. That not even standard broadband speeds. This is happening over and over again. 4 more month and I can finally leave them

@VodafoneUK oh dear. The most terrible service I’ve ever experienced. One of your ‘customer service’ people being rude and literally shouting at me down the phone. Loyal customer for 18 years but that is the last straw. I’m out!