Vodafone Outage in Middleton, Borough of Rochdale, England

@nunosilvaramos @MishaalRahman @VodafoneUK It's clearly all a marketing thing, their cheapest 5G included unlimited data SIM only deal is £23/mo (not a bad price actually, as I pay £20/mo with @ThreeUK for 4G), but that's capped at 2Mbps. But then they can claim they have the cheapest unlimited 5G plan at £23 of course!

@VodafoneUK very very slow customer services!! Hanging on the line for ages. Still waiting... poor! 😴

@VodafoneUK @ODEONCinemas It's long pending treat to take Mrs without kids :(

@tonyclark71 @ThreeUK I could not get a signal from @VodafoneUK either

Terrible customer service from @VodafoneUK this morning - 1st day for me out of contract and was a simple Enquiry but the advisor could not care less- sounds like I’m taking my business elsewhere then !

@VodafoneUK To Whom It May Concern, I would like to register my utmost disappointment and anger at the customer service I haves received from Vodafone. I have been waiting for my NUC code since May 8th and have been lied to several times by representatives of the company.

@ClaireLouiseutb @EE They are the shittest network in the world @VodafoneUK number 2

@VodafoneUK called 1.5hrs ago and was told a call back would be 25 mins, it never happened. Called again and told call would take 12-24mins to be answered. Now been on hold 30mins. #poorservice

@VodafoneUK I ordered a new upgrade yesterday afternoon. Was advised it would be delivered today but nothing has come. Great service 👍

@VodafoneUK I really didn't wanted to name the store but wanted to just feedback so that you can put some emphasis on this matter. However , after waiting for simswap to complete, only just realised from speaking to your customer service team your store have just make me suffer more.

@Grizzlygherkin @VodafoneUK @BBCNews @MoneySavingExp @VodafoneGroup @WhichUK @BBCWatchdog Depend how you see it. I was just standing on counter and from there I can see full details. If you know bit about GDPR the. You should know that how to keep the customer data. Clearly you can not have it laying around the desk #unattended

@VodafoneUK Hi. Can I raise an official complain about this Wilmslow store. I went for swim swap and they gave me some card too. But later when they found out about this issue , they have cancelled the sim swap and left wrong notes on account. I didn't not expected this customer service

@VodafoneUK @VodafoneGroup Thee worst customer service I’ve ever encountered from a provider - constantly on hold, with no resolutions to proposed deals, which have changed in a matter of hours. Terrible service 😡👎🏼

Just wanted to say that Andrew at the @VodafoneUK customer service team has just been an absolute star on the call I’ve just had with him

@thegourmetgays @VodafoneUK @EE FIX IT @VodafoneUK (4 bloody days trying to work it out)

@VodafoneUK Well you could call me as has been promised on two separate issues!!

@VodafoneUK why can you give away loads of freebies but can’t offer a loyal customer with 3 contracts a discount when upgrading. Really disappointed, no upgrade today for me 😢😢

@MDOG_Manchester @O2 @ThreeUK @VodafoneUK @bt_uk @EE @giffgaff @Plusnet @SkyUK @Tesco I’m with @EE and never had an issue

@YounyLinda @VodafoneUK Hi Linda, do you have the My Vodafone app on your phone. There's a chat line on there and they resolved a problem for me.

Extremely slow buffering @NetflixUK is making me want to kill @VodafoneUK for providing a shitty internet service!#FirstWorldProblems #lol #broadband

@VodafoneUK That’s no help

@MikAlexH Just been told @VodafoneUK are shit here too...

@GR33NIE @VodafoneUK Just get a mates phone and do a Speedtest. O2 had amazing coverage in Manchester, but as so many people connected to the masts it was awful.

Not the 1st time @VodafoneUK have taken money out of my account. Phoning to rectify these mistakes are unbelievably frustrating & mostly a waste of time.I was told my account was credited & wouldn’t happen again,#wrong 😡 The customer service is a joke. #Vodafone @VodafoneGroup

@VodafoneUK can you confirm this number is you guys, upgraded but very strange service and behaviour since: 0800 098 7937

How am I ever going to get in touch with @VodafoneUK 😡 I never will!!!

2/2 also @VodafoneUK I heard the bell ringing in the call centre every time someone gets a customer to sign up for a new contract! There’d be no bells ringing every time someone’s phone arrives as promised!

The @VodafoneUK issue couldn’t be resolved but I have to say the support from Scott at Vodafone Social Media this afternoon has been awesome!

@SuzanneEvans1 @VodafoneUK @ThreeUK @VodafoneUK are the worst company I have ever dealt with, it will do whatever it can to make money and will likely use this as a convenient reason. I recommend you switch ASAP

@VodafoneUK #Shocking #poor #CustomerService trying to cancel a 30 day SIM only #Contract 1hour a day for 3days still not cancelled. #incompetent #company & #staff #getitsorted #badcustomerservice #wednesdaythoughts #

Most mobile providers now offer 'Internet calling' which means mobile signals via Internet. If you don't have a mobile signal your broadband will carry texts and calls. Therefore if you can shop online, you can recieve a text! @BBCNaga @Moneybox @O2 @VodafoneUK @EE

@KeejayOV2 It on my telly. My internet is so poor grrrr @VodafoneUK broadband

@VodafoneUK you and I are going to seriously fall out. Your service is shocking. Had internet with you since last June and we’ve not had a single month where that hasn’t been a problem. Getting sick of it.

@VodafoneUK your broadband is down! Have some customer relations advice and SAY SOMETHING ABOUT IT

@VodafoneUK I have sent a DM - I generally hope someone can help me because I’m about to take it to the tribunal 🥴

@VodafoneUK @VodafoneCS Can someone with authority to cancel my contract please call me! It is now 10days since I made you aware of issues and addition additional charges to my account is the final straw!! #UtterlyUseless

@VodafoneUK 4G not working very well. M22 postcode

@VodafoneUK And the worst app award goes to @VodafoneUK coz of #verymerewards

That's how much they cared. Never rang back @VodafoneUK

It's official this is the worst customer experience ever. A month of poor service and incompetence. And this to a customer of 30 years! Thank you @VodafoneUK

@VodafoneUK Always happy to help. What a joke. You really don’t care at all about existing customers. Worst company ever dealt with. Avoid at all costs everyone

@VodafoneUK you think it’s ok to ring me to try and steal my from @ThreeUK this will never happen kindly remove me from you spamming process thank you 😜

@VodafoneUK doing bits not had a problem all day

Why does my @VodafoneUK app keep force closing been a month now and I can’t get on it still even deleted and re downloaded the app. Anyone having the same problem (iPhone)

@timburley @Experian @VodafoneUK Just seen your woes when searching for @buymobiles_help - I’ve had the same issue - got an email saying “order cancelled”. Let me know how you get on

Never get a contract with @VodafoneUK I am sick of them charging me more than I should be 🤬 customer service is shocking

@VodafoneUK broadband not working again 🙄

Dealing with @VodafoneUK is the worst experience I’ve had as a customer. Customer for 10years, trying to move to a Sim only but they’re so full of shit I’m moving to @giffgaff

Dealing with @VodafoneUK is the worst experience I’ve had as a customer. Started by trying to move to a Sim only and they’re so full of shit I’m moving to @giffgaff

@VodafoneUK I’m having an issue when making calls to landlines. The person on the receiving end is hearing really loud static noises to the point where they can’t hear me. This happens to various people in various locations. Any info would be helpful!

Horrendous level of service from @VodafoneUK web chat team tonight #shockingservice #socalledbigcompany

I strongly suggest that everyone avoids @VodafoneUK the service I have recieved has been nothing short of a joke

@VodafoneUK absolutely shocking service! Terrible set up broadbanda month ago with today as activation date. No internet Rang customer service and someone inept took half an hour to say that I had to wait another 14 days for internet! Rang back and they say it’s my fault for 1/2

@VodafoneUK customer service is something else. My dad's phone has had problems for 7 wks. Master reset required. No one can get the code. Vodafone have said they are just the provider. 26 yrs my dad has been with you. He now has no phone and relies on a pension. Empty promises😡

@VodafoneUK Hahah was told 20 mins, told instantaneous, told someone’s going to sort it and still not done. Joke customer service

@davehowe7406 @VodafoneUK Support staff are absolutely useless...just running around in circles flowing scripts instead of actually knowing anything about the problem. And their communication is so patronising!! Got an 8 month old fault they still have no idea about!!

@VodafoneUK I sigh when I see people doing this on Twitter, but you leave me no option. You have cut me off 3 times in as many months for a bill dispute that has nothing to do with my # I would pay not to be your customer. Help me do this. And let’s talk about WiFiassist too#scam

@VodafoneUK if you want unlimited and a decent service go to 3 instead. I have been a business customer of Vodafone’s for 19 years. They won’t let me move to a unlimited plan or take out a rolling sim only contract. Totally useless . Three here I come.

@VodafoneUK Well, @VodafoneUK, 48 hours on from a promised solution in 24 hours (not just a reply, a promise this would be *resolved* in 24 hours) and still not even a reply as my simple complaint moves into Month 4. And still no chat transcript. #Vodafone #Complaint #FourthMonth #Useless

@VodafoneUK Andy, that was useless. You didn't even speak to your chap in customer services. That was a fail