3 (Three) Outage in Wallingford, Oxfordshire, England

@ThreeUK so my wife upgraded but you sold her a new contract instead. take 2 payments each month and so far have refused to cancel the new contract and a have a debt co calling her, no words but your assistance to sort this has been disgusting.

@ThreeUKSupport That was asked on live chat where I headed once I ended the phone call. Not sure if it was a language barrier issue with your staff but happened twice on the phone. Be careful, @ThreeUK, that was very worrisome for me 🚨

Dear @ThreeUK, your customer support people on the phone must stop asking account passwords to users as proof of ownership to get some help. It’s unethical and I guess also against the law.

@ThreeUKSupport could somebody please help me out here.

@ThreeUKSupport Got passed to about 3 different people all who told me a different thing and then got told the system was down and they couldn’t help! So no it hasn’t been sorted 😫

Surprise surprise Vodafone haven’t acknowledged my formal complaint...in the 48 hours 😔 @ThreeUK here I come 😎

@ThreeUKSupport Not impressed with service so far and not even a customer yet..

@charlesarthur @three I just moved from @ThreeUK . Great value but awful coverage

@ReadingTalkies @ThreeUK I have exactly the same problems. It's bloody useless.

@ThreeUKSupport can’t access voicemail either via 123 or direct number yet I have a signal and can make calls ?

Hey @ThreeUK your aggressive (but stupid) debt collectors (Lowell) have issued court proceedings against me despite me sharing obvious proof that I am the wrong person. Your customer service rep said she couldn’t do anything about it....?!

@ThreeUKSupport Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Affecting multiple colleagues so not just my phone.

@ThreeUK Do you have any network issues in Reading? Getting no signal at all near M4 Jcn11. Checker says no known fault.

@ThreeUKSupport The model is the IPhone XR, I’ll try restarting the phone but I’ve already tried that a few times. Before I got that text it was perfect but since then it has been either so slow you can’t use it properly or not working at all

@ThreeUKSupport Day 5 with no mobile data despite full signal, and despite moving across the South East of England and into London. And yes I have spoken to your support. "5G upgrade issues". Now looking at switching provider.

@lawrance_beccy @ThreeUK Awful company. I’ve had murder with them this week ....and got absolutely nowhere. The “try turning your phone off and on again” line finished me off tho. Worst service provider ever.

@ThreeUKSupport Yeah I understand how updates work my question is why every other network has the update but yours, when are updates gonna stop being delayed because of your content editions

@ThreeUKSupport @ThreeUK starting to wish I’d stayed with @EE as your internet service is shocking!

@hellotashablog @ThreeUK Awful don’t bother.

@ThreeUK I am not a happy bunny at all I've had a tablet on three since last year £29 a month 40 gig of data not bad but every month I've been seeing £35 come out of my bank account so I said it was just check it I have been charged £3 every month for a text message that I receiv

@AlexRichardsWeb @ThreeUK @VOXI_UK @VodafoneUK I had voxi before, speeds were consistently 50+mbps download vs up to 5mbps on 3. I only switched to 3 as I needed unltd data. Voxi is based off of the Vodafone network so I'll either go with voda or voxi for my next contract.

@biglyy @ThreeUK @VOXI_UK @VodafoneUK I'm in a similar boat but use the Add-ons every month with no contract. Paying almost £10 more a month than I was when I switched to them, for less data and lower speeds. Thinking of Voxi also but have tried a virtual network before (GiffGaff), speeds and coverage were awful

People are getting too worked up about 5G IMHO given that I didn’t even see any 4G between London Bridge and Haywards Heath this evening. Maybe fix that first ( @ThreeUK )