3 (Three) Outage in Trowbridge, Wiltshire, England

Disappointed with service this weekend from @ThreeUK @AppleSupport faulty product supposedly repaired but still faulty. Unable to get a replacement and told have to wait 11 days for customer complaints. 3Store could not meet my legal right for a refund!

Disappointed with service this weekend from @ThreeUK @AppleSupport faulty product supposedly repaired but still faulty. Unable to get a replacement and told have to wait 11 days for customer complaints. 3Store could meet my legal right for a refund!

@ThreeUKSupport Thanks, so it's a device restriction not a network restriction ?

@ThreeUKSupport It's been bad for a few days - is the congestion a long term thing or short term ? Not sure how to change the device to 3G, will investigate.

@ThreeUK if I put a 3 SIM in my Android tablet I just get 1 bar signal strength (N7 postcode). If I use one of your 4G routers will it be better ? How can I test without committing to a contract ?

Nomad problems: My EU sim with @lebara just gave up despite a text saying it will work in the U.K. Switched to my @ThreeUK sim and using their shitty top up web app I couldn’t paste my phone number in. I typed in manually, got one digit wrong, support said tough. £35 gone. 🤬

@Three_Is_Broken @fewufu @ThreeUK I am mostly on 800MHz in my area and I still get these speeds. I’m usually on 1800MHz on Three and get poor speeds.

@iansteele @ThreeUK @ThreeUKSupport @Ofcom You deserve better than that as you’ve been a customer since 2003.

@iansteele @ThreeUK Disgusting behaviour. @ThreeUKSupport wipe this guy’s bill. Your network is broken. @Ofcom sort this carrier out. Disgusting

@willjennings80 @ThreeUK Some cell towers are bad. The O2 one around Kings College for me just doesn’t work at all. Must be a mechanism to report on their website.

@ThreeUKSupport @annsummerscarol At the moment, your call waiting times are TERRIBLE!!!!!

@ThreeUKSupport I called and cancelled that order after spending over 3.5 hours on hold trying to sort this issue which only ended yesterday afternoon. I am so cheesed off with @DPDgroup_news (Bristol Depot) and you guys at 3 for failing when it comes to customer service and call waiting times

@ThreeUKSupport Signal is fine, speed is not. To be fair it’s probably my old out of date iPhone XS Max in Bath.

So fed up of the shit signal in Bath @ThreeUKSupport the supposed best network for data and most of the time my 4g doesn’t work at all and 3g is so slow I can’t even buy a train ticket because it times out

@ThreeUKSupport Ba11pq Samsung Galaxy s8 Think its network problem just spoke to someone in car Phone warehouse whose on 3 he's had same problem Many Thanks in advance

@antinbath @EE @VodafoneUK @ThreeUK Their service when travelling is second to none as well, never paid a penny for it!

@ThreeUK is there a problem with network on BA areas Bath keep getting warning operators turned of data of #2nddayrunning

@ThreeUK Why NO SERVICE in my house in Bath.

@ThreeUK this is the first time in.. 7 years that I am disgusted with you. Increasing my contract by DOUBLE, forcing me to look elsewhere. I'm so so so upset right now. I could pay 2£ more and get 2gb less, but that is just as bad.

@ThreeUKSupport I've had no signal at all today in the BR7 area - is there an issue with the network? If so when is it expected to be rectified?

@ThreeUKSupport Where I live, yes. My signal seems to be fine if I go north of my city. But here in the city centre it’s absolutely awful. I’ve been with you many years so I’m very disappointed

@wiggledotdot It’ll be third time this week. Just can’t wfh successfully now with the shoddy service from @SkyHelpTeam and @ThreeUKSupport

@ThreeUKSupport I have been into the three store and done a speed test and had a replacement sim to see if that makes a difference but if I’m paying £35 a month I do expect my service to be better than a 10 minute video taking an hour to load.

Non fibre broadband area, so reliant on ADSL via @SkyHelpTeam (crap at best) & 4g from @ThreeUKSupport which has been utterly shite for days. Neighbour has gone with @EE for poss faster 4g so waiting on their results. If good it’ll be “goodbye 3” for both broadband & 2x mobiles.

@ThreeUKSupport @ThreeUK Hello, I have only had my home broadband with you for a few months, but I have had to switch it off and take a contract with @virginmedia as your service kept dropping out all the time. Can you help me cancel the contract as it is not fit for purpose.

@ThreeUKSupport Done that and also 5 codes. This really is shocking service

@ThreeUK the worst network I have ever been with, how can they make so many errors with trying to get my old contact number back

@ThreeUKSupport currently sat in Weston Super Mare, my partner's phone on Smarty has 4G+ my 5G phone has got "H" seems to be common around the UK that I've never got proper signal.

@ThreeUK any update on eSim support. Last I heard it would be 2022. Would be great to get an eSim onto my watch, is it coming soon?