3 (Three) Outage in Saint Andrews, Fife, Scotland

@ThreeUKSupport It was closed without an actual resolution. I've been asking for my proof of purchase to be emailed to me. I've spoken to two members of your complaints team who assured it would be with me within a couple of days and I still haven't got it

@ThreeUKSupport Can you help me with an ongoing issue that I've been having for almost 2 months please. I've already had a complaint "resolved" about it but nothing is resolved as I still haven't got what I've asked for

@LeeLogan_ @ThreeUKSupport We’re the same, home broadband via three sim when down about an hour ago. My phone is a three sim the wife’s is another provider and both are fine. I gave up calling after being on hold for 30min. It’s gonna be a long day without internet for the kids!!!

@C_GHuband @ThreeUK I've experienced that before after an update.. Turning power off and restarting it solved the problem for me, try that.

@ThreeUKSupport Hi Sana yes I tried that one first, then three others just in case it was an issue using the same email with 2 different numbers but made no difference.

@ThreeUKSupport hello, I’ve been on live chat several times today and your advisers keep ending my chat. I am having signal problems in DD1, DD2 and DD3 dundee areas. Have to keep turning my phone off and on again to do anything, can you please help.

@ThreeUKSupport is there an issue with the Dundee City Centre can’t get any signal at all in the town centre, has been like this for a few days

@flargh @jackbrewster I know this doesn’t help you IN THE SLIGHTEST, but just to note, fwiw, that in the UK we see stonking deals on SE still. We got @stitchbitch an SE for £18 up-front and £18/month on @ThreeUK a few months back.

Wanna @ThreeUK contract go online you get better deals with 3rd party sites then you do being a loyal customer of 6 years

@JeanTelfer744 @ThreeUK Never...I rarely block the gorgeous unless they're completely off their chump 😉 Right I'd better move. Enjoy lunch 😊💋

@JeanTelfer744 @ThreeUK Never been with them, tried all the others though lol 😁

I don't know when this'll show up but I'm thoroughly ****** off with having no mobile phone signal in Crail. Do better @ThreeUK ...

@ThreeUKSupport Seriously Chris, I need someone to help me out here mate because @ThreeUK are driving me insane

@ThreeUK has been really disappointing with their service recently. 3 months with no resolution, just thrown department to department.

@ThreeUKSupport your upgrades/cancellation team just lost me as a customer as they couldn't drop £1 a month off a deal to match a competitor. Not the best customer service 🙈

@ThreeUKSupport is it normal for a member of the three team to call and hang up, after I respond back. It wasn’t a cold call as I was expecting you guys to call me.

This morning I got a letter from @ThreeUK. My minimum term is up shortly, and here's a couple of suggestions: * Stick with the same service and price on a rolling monthly basis, or; * Pay £2 more per month on a 24-month contract for the same service. Gee, whichever shall I pick?

@ThreeUK your upgrades/cancellation team just lost me as a customer as they couldn't drop £1 a month off a deal to match a competitor. Not the best customer service 🙈

@ThreeUKSupport No explanation, I've just been told over and over again it will take 24/48hrs. They keep adding credit to my account to say sorry but not helpful as I'm on furlough and not using the phone. They just say 'we can't fix what's happened in the past'

@ThreeUKSupport They promised they will refunded me the full amount paid for the handsets, even though the iPhone 11 Pro Max was acquired LY. I been trying to contact the complaint department and they say this won’t happen, I requested then for the handset iPhone 11 Pro Max to be sent back!

@ThreeUKSupport I raised a complaint, and been trying to sort things out since the 15th of Feb 2021. But now they are avoiding me and hanging up on me. They were two devices iPhone 11 Pro Max 256gb I upgraded no upfront cost LY, and an iPhone 12 mini this year, with an upfront cost of £29.

@ThreeUKSupport I've been trying to get VAT receipts for my top ups as I use it for work. Everytime I'm told it will get sent in 24-48 hours and never does. I've already been charged by my bank for this