3 (Three) Outage in Plympton, Devon, England

@ThreeUKSupport Only received one email. No payments have been taken out. I called the number in the email and asked the advisor to cancel everything just to be sure. I keep getting calls from one of your call centres. When I answer nobody responds and then they hang up.

@ThreeUK phone issues all day and not able to answer important calls. whats happening?? Is it just Plymouth or everywhere?? #threenetwork #nosignal #three

@ThreeUK Hi, I’m trying to speak to someone. However, when I call I keep being directed to “live chat” on your app. But your app is down for maintenance. M x

@ThreeUK I know I’ve been a long time complainer about your network (nearly 12 months) but this week it really has been complete and utter rubbish. Signal but no actual service.

@OnlyRealJames @onlytruejosh @ThreeUK It’s not that, it’s just that they have an awful network.

@ThreeUK rubbish customer service today, not helpful, poor language understanding

@ThreeUKSupport Work postcode between the hours of 2pm and 10pm. 4G performance drops and I am forced to switch to 3G to get any data signal. This has been happening a few months. Random 2 to 3 day periods. Also happens to my friend sitting next to me which suggests that it isn’t my phone.

@ThreeUK disappointing service when it takes 4 days for missed call messages to arrive at phone. Call centre advice is to connect with 2G/3G only. Very poor service!

@ThreeUKSupport I now have over a year and a half left on my contract and a broken phone that I pay over £50 a month for and I had to pay the excess fee of £100, to basically swap a broken phone for another

@ThreeUKSupport why is it I have unlimited data but received a text to say I’ve ran out of date! Help!

@ItsiAli @TheWhiteLion246 @lunaforeverr @VOXI_UK @iJames_ @System2048 @T_T_Reviews_YT @BenObi2000 @O2 @ThreeUK I pay £10 for 6GB O2. But then, that’s a bit of shouting down the phone

@ThreeUKSupport cancel at no charge as it doesnt work...its contract ends nov 2020, it needs cancelling at no charge. Today u have advisedon mi text ona diff ph that it has gone to debt collection...i have proof ...screen pics and call recordings...please cancel ph (2/3)

@ThreeUKSupport The company you employ to manage this are just lying to your customers - I assume they get bonuses for how many customer they retain - you need to investigate their methods

@ThreeUKSupport They said they would have to arrange another call in 24-72 hours - I asked this to be escalated got put through to customer services - the guy there said PAC code can’t be generated immediately and I would have to wait - I said he was wrong, as previous guy was about to do it..

@ThreeUK I was promised an out of warranty Apple refund by Three, but I’m just getting messed around. Does anybody know what they’re doing @ThreeUK customer services or do you get a kick out of wasting your customers time?

@ThreeUKSupport I get an error when I try to do it online asking to call 333. When I do so, they told me that someone will call me back in 24-72 hours. Next day someone called, he said he couldn’t help so passed me to another guy. He started to help but then it cut off...

@ThreeUKSupport No Mark, your systems were down, i had to use my data before I could sort out an add on.

@PankhurstEM @ThreeUK Do you think it would do any good to email the chief executive directly or tweet them about terrible customer service and being effectively trapped in your home? Or try trading standards.

@ThatKerryHudson @GigiMaltese @ThreeUK I had 12 days of horror trying to sort out a lost phone delivery with Virgin mobile AND Yodel. Virgin are right up there with the worst of them.

@ThreeUKSupport I'm trying to get hold of someone to discuss the 4G hub we purchased? So far, it seems in a global pandemic the only way I can return it or get advice is through a letter?! Any help on Twitter to how I can get hold of anyone?!

Hey @ThreeUK did you ever look into the my3auth.text.generic.error problem on your site/app? I want to change my tariff but I’m unable to do so as I can’t log in at all.